NekTek FM01 Foot Massager NK-FM-100-BLK B06WGP2CVL FAQs
- June 3, 2024
- NekTek
Table of Contents
NekTek FM01 Foot Massager NK-FM-100-BLK B06WGP2CVL FAQs
Frequently Asked & Questions
Why is the unit not turning on?
Please check if the main power switch which is located at the top
underside of the massager is turned on before pressing the selector/heat
button on the front.
Note that sometimes customer don’t notice the power switch and they just
keep pressing the large button on the bottom side. Switch should be on first.
NOTE: This massager has 2 buttons to operate.
I can barely feel the heat. Is it defective?
Please know that this massager is designed with infrared heat only. This means it only gives off very mild heat for safety purposes. It is also noticeable within 5-10 minutes of use. Ask the customer if he can try to use the massager for this long and still doesn’t feel any hint of heat or warmth. If not, ask the customer to return (if the order is new) for a replacement.
Up to what size does this massager can accommodate?
The largest size this massager can accommodate is up to 12 inches long
Will it work 220-240v?
No, it only works with 120v
Can I stand on the massager?
No, it is not advisable to stand on the massager as it can damage the motor inside that may lead to product malfunction.
For how long should I use the massager?
We recommend to only use the massager for as long as 20 minutes at a time to avoid overusing the product and causing you pain. This massager is designed for deep massage and using it for too long may be painful.
Are there any restrictions on using the massager with medical conditions?
If you have health conditions, it is always best to consult your doctor first before using the product to know whether it is safe to use it or not.
It’s painful to use the massager.
Please try to use a towel or cloth in between your body and the massager to lessen the pressure.
The mesh fabric is wearing off or tearing off
Ask for a picture. If the issue is confirmed and if they are still under 18 months warranty, send a REPLACEMENT.
The power adapter is misplaced, lost or damaged
This issue is not covered by our warranty so we normally don’t send a
replacement. But if they are still under warranty, we can just process a
replacement if it’s only the adapter.
If they are outside the warranty, you can give them the specs and the link to
buy:
12V 2A AC to DC Power Supply Adapter, 5.5mmx2.1mm
Link: https://www.amazon.com/TMEZON-Power-Adapter-Supply-2-1mm/dp/B00Q2E5IXW
Heat is not working.
Please ask the customer to check if he/she pressed the correct button for
heat.
Please check if the infrared light on the massage balls is working. If it is
glowing then the heat should also work
Customer cannot feel the warmness or heat even the infrared lights on the massage balls are working
Please explain to the customer that it may take 5-10 mins to feel the heat
from the infrared light. If their heat tolerance is high, they may feel that
it is still not enough so we suggest that they wait further and AVOID wearing
thick clothes while using the massager. Thick clothes will hinder the warmness
from the infrared light.
Infrared light product WARM heat only LIGHT heat for safety reason as some
skins are more sensitive to heat. Heat function or intensity cannot be
adjusted.