LASER LSH-FHD360 SmartHome FHD Pan and Tilt 360 Degree Camera User Manual
- June 1, 2024
- Laser
Table of Contents
- LASER LSH-FHD360 SmartHome FHD Pan and Tilt 360 Degree Camera
- Product Information
- SAFETY INFORMATION
- WHAT’S IN THE BOX
- INSTALL APP
- CONFIGURE SETTINGS
- TURN ON CAMERA
- INSTALL CAMERA AND ACCESS CAMERA
- APP INTERFACE
- SETTINGS
- VIDEO PLAYBACK SCREEN AND GALLERY SCREEN
- ADDITIONAL RESOURCES
- FAQS
- TROUBLESHOOTING
- SPECIFICATIONS
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
LASER LSH-FHD360 SmartHome FHD Pan and Tilt 360 Degree Camera
Product Information
Specifications
- Supports iOS 11.0 and up, Android 6.0 and up
- MicroSD card slot (up to 256GB)
- 2.4GHz Wi-Fi network compatibility
- Infrared LEDs for night vision
- USB-C power port
Frequently Asked Questions
- Q: What should I do if the camera fails to connect to the app?
- A: If the camera fails to connect, restart the process the user manual.
SAFETY INFORMATION
- For indoor use only.
- Only use recommended power adapters as indicated in the specifications.
- Keep device away from water, fire, humidity or hot areas.
- Don’t try to open, fix or modify the device.
- Don’t use the device where wireless devices are not allowed.
- Install adapter close to device for easy access.
- Avoid running cords where they can’t be checked.
- Use insulated staples or plastic ties to secure cords.
WHAT’S IN THE BOX
- Smart Camera
- USB-A power adaptor
- USB-A to USB-C cable
- Mounting kit
- User manual
You may also need:
- microSD card (up to 256GB) for saving recorded events. We recommend using a high-quality MicroSD card with at least Class 10 rating and UHS Speed Class 1 (U1) or higher.
- Smartphone or tablet connected to a 2.4GHz Wi-Fi network.
- Wi-Fi network password.
Installation process:
- Install the Laser SmartHome app on your smartphone or tablet.
- Connect the camera using the app.
- Install the camera.
INSTALL APP
- Scan the QR code to get the Laser SmartHome app on your iOS or Android device.
- Launch the app. If you are new, sign up, confirm your email and log in.
CONFIGURE SETTINGS
Configure recommended app settings:
- Tap on Me icon in the bottom right.
- Tap on (Settings) icon in the top right.
- NOTE: App features and screenshots may change as we keep improving the app.
- Select App Notifications.
- Turn on all notification settings.
- Return to the app’s home screen.
TURN ON CAMERA
- Ensure Wi-Fi is enabled on your smartphone or tablet.
- NOTE: Use a stable 2.4GHz Wi-Fi network only.
- Manually rotate the camera upwards to find the Reset button and the microSD card slot.
- Insert a microSD card (up to 256GB) with metal contacts facing up and push it in until you hear a clicking noise.
- Use the included USB-C adaptor and cable to connect the camera to a power outlet. Ensure the camera is close enough to the Wi-Fi network you want to connect to.
- Wait for the camera to start up. A voice prompt will confirm it’s ready to connect. A fast blinking blue LED also indicates readiness to connect. If the blue LED blinks slowly, tilt the camera up, locate the Reset button, press it with a pin until it beeps, then let go. Wait for the camera to restart and confirm it’s ready to connect.
- The app will find the device; tap Add.
- If the app does not find the device, go to Camera & Lock > Smart Camera (Wi-Fi) on the left panel.
- Confirm the blue LED is blinking rapidly.
- Confirm/enter Wi-Fi network name and password.
- NOTE: Your device must be connected to a 2.4GHz Wi-Fi network.
- NOTE: Your device must be connected to a 2.4GHz Wi-Fi network.
- Hold your device with the QR code in front of the camera. Gently move it back and forth until the camera detects it clearly. When the camera reads the code, it will beep and start connecting to your Wi-Fi.
- Wait for the app to confirm the camera is added.
- If it fails, restart the process.
INSTALL CAMERA AND ACCESS CAMERA
INSTALL CAMERA
After adding your camera in the Laser SmartHome app, choose where to put it:
on a table, shelf, wall or ceiling using the camera base and screws provided.
Ensure a strong Wi-Fi signal for the best video streaming by placing the
camera near your router.
To mount your camera, follow these steps:
- Place the camera base where desired. For wall mounting, drill two holes through the circles.
- Mount the base using screws. For wall mounting, use anchors and screws.
- Secure the camera onto the base and rotate to lock it in place.
ACCESS CAMERA
Laser SmartHome App Home Screen
APP INTERFACE
Camera App Home Screen
Additional Features
SETTINGS
NOTE: App features and screenshots may change as we keep improving the app.
BASIC FUNCTION SETTINGS
MOTION DETECTION SETTINGS
RECORDING SETTINGS
VIDEO PLAYBACK SCREEN AND GALLERY SCREEN
VIDEO PLAYBACK SCREEN
- *These recordings will be saved on your phone or tablet. You can also view and share them in the Gallery (see next page).
GALLERY SCREEN
- Captured photos and videos from live stream or event recordings can be viewed here.
ADDITIONAL RESOURCES
Check out this website for instructional videos on:
- Connecting your Laser SmartHome devices with Google Home and Amazon Alexa.
- Using Google and Amazon voice assistants to control your devices.
- Setting up scenarios and automations.
- Sharing your device with others.
Link: https://connectsmarthome.com.au/resources-downloads/
FAQS
How to reset Laser SmartHome account password?
Tap 'Forgot Password' on the Sign In screen. Enter the email address you used to sign up. You'll get an email soon with steps to reset your password.
How can I access my devices with another phone?
Install the Laser SmartHome app on your other phone. Sign in with your account details. When you are done, make sure to log out of the app on secondary devices for privacy.
Can I register my devices to another Laser SmartHome account?
A device can only be linked to one Laser SmartHome account. If you want to connect the device to a different account or pass it on to a family member, you must first remove it from your account. To remove the device, go to device Settings > Remove Device. You can remove a device even if it's offline. Once removed, the device can then be linked to another Laser SmartHome account. If you don't remove the device, the next user will get a warning that it's linked to another account. Tap > to send us an unbinding request via the app.
Can I stream live video if I'm travelling overseas?
Yes, just make sure your smartphone with Laser SmartHome app and Laser SmartHome devices are connected to the internet. Additional charges for international data roaming may apply.
If the internet or Wi-Fi is down, will my camera still record events?
Yes, your camera will still detect and record events to the microSD card. You can view these recordings later in the Playback tab. However, without internet, you can't use your camera for live streaming or manage settings from your phone.
Why is the live video stream slow?
Possible reasons for camera streaming issues include: This is commonly due to poor internet connection. Consider a Wi-Fi extender for better coverage and signal strength. Limited internet bandwidth at home. Having many devices connected to your Wi-Fi router can also hog bandwidth.
Why am I not getting phone notifications?
Make sure notifications are enable within the Laser SmartHome app. Make sure the Laser SmartHome app is running in the background. If you restarted your phone, open the app again. Check the 'Do Not Disturb' toggle in the Activities tab of the app. If it's on, turn it off to receive notifications. Android phones often optimize battery usage by limiting app activity. This can cause delays in notifications. To fix this: Go to Settings > Apps. Find Laser SmartHome in the apps list and tap on it. Tap Battery. Change from 'Optimized' to 'Unrestricted' to allow the app to run in the background without interference.
How can I reset the device?
Manually rotate the camera upwards to find the Reset button. Press it with a finger or pin until it beeps, then let go. Wait for the camera to restart and confirm it's ready to connect.
TROUBLESHOOTING
The device does not appear on the app:
- If the camera’s blue LED is not blinking rapidly, tilt the camera up, locate the Reset button, press it with a pin until it beeps, then let go. Wait for the camera to restart and confirm it’s ready to connect. Follow step on pages 8-11.
- Ensure Wi-Fi is enabled on your smartphone.
- Ensure you are connected to a 2.4GHz Wi-Fi network only.
- Wi-Fi quality can differ due to home factors such as home construction type and interference from other electronic devices. Ensure that the Wi-Fi signal is strong where it is being installed. If not move the router closer or get a Wi-Fi extender.
- Move the device nearer to router during initial pairing. Keep the device in sight of the router for the best signal.
- Check if the router uses MAC filtering. Add the device’s MAC address to the router if needed.
- Most modems/routers support both 2.4GHz and 5GHz bands and may use the same Wi-Fi network name (SSID) for both bands. Log into the router’s settings and check:
- Is 2.4GHz band enabled?
- If both 2.4GHz and 5GHz bands are using the same SSID, find the settings that allow you to separate the 2.4GHz and 5GHz bands. Usually, there will be an option to configure each band individually. Change the SSID for one or both bands to make them distinct. For instance, “NetworkName_2.4GHz” and “NetworkName_5GHz”.
- If you are using Telstra Smart Modem, refer to the following guide to resolve band steering issues: https://www.laserco.com.au/Telstra-NBN-Gen-Smart-Modem-Fix
My device is offline:
It means the device can’t connect to our server.
This could happen if your internet is down, the connection between your camera
and our server is weak, or your camera is too far from your Wi-Fi router.
Usually, the device will reconnect when your internet is back. If it stays offline, try:
- Turning it off for 10 seconds, then back on.
- Checking your internet connection and try restarting your Wi-Fi router if needed.
SPECIFICATIONS
Resolution| SD (640×360), FHD
(1920×1080)
---|---
Flip image| Yes
Night vision| Up to 5 metres
Audio communication| One-way and two-way audio
Audio I/O| Built-in microphone and speaker
Wi-Fi standard| 802.11 b/g/n
Wi-Fi Freq.| 2.4GHz
External storage| microSD card slot (supports up to 256GB)
App| Laser SmartHome (supported on Android 6.0 and up; iOS 11.0 and up)
Voice control| Amazon Alexa, Google
Assistant
Power connection| USB-C
USB-A Power adaptor| Input: 100-240VAC 50/60Hz
Output: DC 5V/1A
Thank you for your purchase!
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