VOLLRATH TW 27R Food Warmer Rethermalizer Instruction Manual

VOLLRATH TW 27R Food Warmer Rethermalizer

Specifications:

• Model Numbers : TW 27R & TSM 27
• Manufacturer: The Vollrath Company, L.L.C.
• Address: 1236 North 18th Street P.O. Box 611 Sheboygan, WI 53082-0611
• Telephone: 920 457-4851

Product Usage Instructions

Function and Purpose:

This unit is designed to rethermalize containers of previously cooked food and hold containers of hot food at a safe serving temperature. It is not intended for cooking raw food.

Installation:

Place the food thermalized/warmer on a flat, level countertop surface. Do not enclose or build it into any area.

Operation:

1. Ensure the unit is on a flat, level surface.
2. Fill each well with 1 quart of water, ensuring not to overfill. Always maintain water in the well.
3. Plug the power cord into a grounded electrical outlet with the appropriate voltage.
4. Use protective gloves or potholders to handle hot food to prevent burns.

Hot Food Holding:

1. Preheat the water by covering wells with empty containers at maximum heat for 15 minutes.
2. Place hot food containers into the preheated unit and adjust the heat setting for safe temperature maintenance.
3. Maintain water level near the mark and check periodically.

Rethermalizing Refrigerated Food:

1. Preheat water by covering wells with empty containers at maximum heat for 1 hour.
2. Set the timer for 1 hour for rethermalizing (TW 27R only).
3. Adjust heat settings for safe temperature maintenance and food quality.

Cleaning :

Clean the unit daily by unplugging it, letting it cool, and avoiding liquid contact with electrical components.

FAQ:

• Q: How often should I clean the food thermalized/warmer?
  • A : It is recommended to clean the unit daily to maintain its appearance and increase service life.

TW 27 R & TSM 27

Thank you for purchasing this Vollrath food thermalized/warmer. Before operating this unit, read and familiarize yourself with the following operating and safety instructions. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.

WARNING

ELECTRIC SHOCK, FIRE OR BURN INJURIES CAN OCCUR IF THIS EQUIPMENT IS NOT USED PROPERLY. TO REDUCE RISK OF INJURY:

• Plug only into grounded electrical outlets matching the nameplate-rated voltage.
• Unit should only be used in a flat, level position.
• Unplug the warmer and let cool before cleaning or moving.
• Do not spray controls or outside of unit with liquids or cleaning agents.
• Handle hot water carefully.
• Do not immerse
• Unplug the warmer when not in use
• Do not operate unattended

IMPORTANT: Always operate this unit with water in the well

Function and Purpose:

This unit is intended to rethermalize containers of previously cooked food and hold containers of hot food at a safe serving temperature. This unit is not intended or designed to cook raw food product.

Installation:

This unit is to be used on a countertop. This unit is not designed be enclosed or built into any area.

Operation :

1. Place the food merchandiser on a flat, level surface. This unit is not designed to be enclosed or built in any area.
2. Fill each well with 1 quart of water. Do not overfill wells. Always maintain water in the well.

WARNING
ELECTRICAL SHOCK HAZARD

Keep water level at approx. 1 quart. If the level is too high, water may overflow when the food container is inserted. The overflow could enter the electrical compartment and cause a short circuit or electric shock.

Plug the power cord into the grounded electrical outlet with the nameplate- rated voltage. .

WARNING

BURN HAZARD

Hot water and steam in the well can burn skin.
Use protective gloves, mitts or potholders when removing food containers or covers. Hot food can also cause burns. Handle hot food carefully.

Operation of:

Hot Food Holding

1. Preheat the water in the wells by covering wells with empty food containers or covers, and then setting the heat control to the maximum heat setting. Preheat for15 minutes
2. Place container of hot food product into preheated food merchandiser. Reduce heat setting and monitor food temperatures closely for food safety. (See food safety precautionary note below)
3. Maintain water level at or near water level mark. Periodically (approximately 2 hours) remove the container of food and check the water level. Add hot water if needed.

Rethermalizing refrigerated food that has been previously cooked

1. Preheat the water in the wells by covering wells with empty food containers or covers, and then setting the heat control to the maximum heat setting. Preheat for 1 hour
2. Set the timer to 1 (one) hour for rethermalizing. (TW 27R Only)
3. During the thermalization process, monitor food temperatures closely for food safety. The United States Public Health Service recommends that the entire food product reaches and maintains a minimum of 165°F (74°C) for at least 15 seconds to be properly rethermalized. In addition, rethermalized food must pass through the danger zone of 41°F (5°C) to 165°F (74°C) in less than 2 hours to prevent the growth of organisms of public health concern. Do not add cold food for rethermalizing while holding hot food; the merchandiser will cool down and not hold the hot food at the proper serving temperature. To reach the required safe food temperature as quickly as possible, do not add water or remove food pan during the thermalization process.

• 5. Reduce heat setting to a level that will maintain a safe holding temperature and maintain food quality. (See Food Safety Precautionary Note)

FOOD SAFETY PRECAUTIONARY NOTE

Monitor food temperatures closely for food safety. The United States Public Health Service recommends that food be held at a minimum of 140°F (60°C) to help prevent bacteria growth. Maintain water level at approximately 1 quart. Water level MUST be sufficient to completely submerse the element. Periodically (approx. 2 hours) remove container of food and check the water level. Add hot water if needed.

Cleaning:

To maintain appearance and increase the service life, the food warmer should be cleaned at least daily.

1. Before cleaning unplug the unit and let it and any liquid in the unit cool completely.
   • WARNING
   • BURN HAZARD
   • Hot water and hot parts can burn skin.
   • Allow hot wells and water to cool before handling.
2. Carefully empty water from the wells.
3. Wipe the entire well interiors with a clean, damp cloth.
4. To avoid damaging the finish, do not use abrasive materials, scratching cleaners or scouring pads to clean water deposits from the wells.
5. If soap or chemical cleaners are used, be sure they are completely rinsed away with clear water, immediately after cleansing. The chemical residue could corrode the surface of the unit.

WARNING

ELECTRICAL SHOCK HAZARD
Do not spray outside of the unit or controls with liquid or cleaning products. Liquid could enter the electrical compartment and cause a short circuit or electric shock.

Trouble Shooting:

cold food (TW 27R only), the unit will operate on high and not respond to changes in the thermostat. When the timers cycle off and thermalization is complete, the thermostat will then regulate the temperature of the unit to the setting of the thermostat. The timers should not be used for hot holding operations.
The pilot light turns off when the

unit should be working

| The light indicates when there is power to the element. It will

cycle on and off with the element.

The lights on the TSM 27 do not turn on| The lights have an independent ON/OFF Switch and power cord that can be plugged into the back of the unit or into another source. Be sure the lights are plugged in and the switch is turned on.

Repair:

There are no user-serviceable parts within this appliance. To avoid serious injury or damage, never attempt to repair the food warmer/thermalized or replace a damaged power cord yourself. Contact a qualified professional repair service.

Exploded View TSM 27:

Exploded View TW 27

72031 Menu Board Assembly

Parts List:

1. Mounting bracket (Assembled to Menu Board, 4 places)
2. Menu Board with Decal
3. Decal (Not Shown), Affixed to Menu Board
4. Washer ¼”
5. Bolt ¼” x 20 x 1.5”
6. Straight Post
7. End Cap 4 pcs (Already Assembled)

Installation and Assembly

1. Mount straight posts to warmer back with bolts and washers. Tighten bolts finger tight only.
2. Make sure there is no dirt, oil or grease on the posts. Remove the backing from the double-sided tape that is in the mounting bracket sections. Position the menu board so top is slightly above the plastic caps on the top end of the posts. Press menu board assembly to the posts securely.
3. Tighten bolts with wrench.

72032 Lighted Canopy Assembly Instructions

Parts List:

1. Canopy Decal, Not Shown
2. Canopy
3. Light Bracket (Assembled to light and canopy)
4. Halogen Light (Assembled to Bracket)
5. Menu Board Decal, Not Shown
6. Menu Board
7. Posts (2)
8. Mounting bracket (Assembled to the menu board, 4 places)
9. Post End Caps, (4) (Assembled to Posts)
10. Bolt, ¼” x 20 x 1.5”, (4)
11. Washer, ¼”, (4)

Assembly:

1. Assemble posts to back of the warmer unit with bolts and washers. Tighten your finger tight only.
2. Make sure there is no grease, oil or dirt on the posts. Remove backing from double-sided tape from the inside of the light bracket channels (2 places). Mount canopy assembly to posts by pressing the bracket down over the posts. Position the canopy so the front edge is closest to the post end caps.
3. Remove the backing from the double-sided tape on the menu board. Position menu board approximately 1” (25 mm) above top edge of the warmer. Press firmly into place.
4. Tighten bolts from step #1 with the wrench.

Warranty Policy for The Vollrath Co. L.L.C.

The Vollrath Company L.L.C. warranties all products it manufactures and distributes against defects in materials and workmanship for a period of one year – except as listed below, from the date of purchase to the original purchaser under normal use and service. All warranties are void if the product has been damaged by accident, neglect, improper use or other causes not arising out of defects in materials or workmanship.

• Refrigeration compressors – 5 year warranty
• Intrigue & Classic Select cookware – Limited lifetime warranty
• Replacement parts – 90 (ninety days) on the part only
• Fry pans and coated cookware – 90 (ninety days)

The Vollrath Company shall not be liable for loss of use of the product or other incidental or consequential costs, expenses or damage incurred by the purchaser.

Warranty work must have prior approval from The Vollrath Company.

Warranty Procedure for Countertop Equipment

During the warranty period the food warmer will be replaced without charge to the original purchaser when returned prepaid and insured, with proof of purchase date, to the dealer who originally sold the unit. Should it become necessary to return this product to The Vollrath Company, you must first obtain return authorization and shipping instructions from The Vollrath Company Customer Service Department. Please have model number and serial number information available when calling.

• Carefully pack the item in its original carton or other suitable box to avoid shipping damage.
• Attach a tag to the item before packing with your name, complete address and phone number, model and serial number, purchase information and an explanation of the problem. Include RETURN AUTHORIZATION PACKING SLIP.
• We recommend you insure the package, as shipping damage is not covered under warranty.

Mailing address:

The Vollrath Company L.L.C.

• 1236 N. 18th Street  Sheboygan, WI 53081
• PLEASE ALLOW 30 – 45 DAYS FOR REPLACEMENT WARMER
• RETURNS WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED

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