CumberlandConnect BusinessIQ APP User Guide
- June 1, 2024
- CumberlandConnect
Table of Contents
CumberlandConnect BusinessIQ APP
Product Information
Specifications:
- Product Name : CCFiber BusinessIQ
- Package: Business Pro
- Features: Manage Wi-Fi networks, configure backup internet connection, and more
Product Usage Instructions
App Setup:
- Step 1: Tap Let’s Get Started. If you forget the password, tap Forgot Password? to reset it.
- Step 2: Enter basic personal information. The password entered here is used to log in to the app.
- Step 3: Plug your new system into a power outlet. Wait for the light to turn solid blue.
- Step 4: Scan the QR code on your system. If needed, manually enter the MAC Address and Serial Number.
- Step 5: Set up the Primary network by assigning a name and password.
- Step 6: Set up the Staff network with a name and password. You can skip this step and set it up later.
- Step 7: Set up the Point of Sale network with a name and password. You can skip this step as well.
Main Dashboard:
The Dashboard is your home screen providing control over networks and devices. Tap on the Devices tile to access connected devices and details.
Settings:
In the Settings section, you can customize various aspects:
- Account and Admins : Update name and login password
- App Passcode : Set a PIN for app access
- Biometric Login : Enable login via the phone’s biometric features
- Language: Choose your preferred language
- Alerts: Manage alert settings
- Terms & Conditions: View app terms
- Privacy Policy : View app privacy policy
- Contact Support: Access support details
- About: View app version and summary
- Log out: Tap to log out
Customize:
Utilize advanced features to tailor your internet to fit your business needs.
FAQ
- Q: What should I do if I encounter issues during the setup process?
- A: If you face any problems during setup, please contact customer support for assistance. You can find the support contact details within the app under ‘Contact Support’.
Going beyond connectivity to business productivity
CCFiber BusinessIQ, included with the Business Pro package, gives you easy access to a snapshot view of your small business network. Through the app, you can manage yourWi-Fi networks, configure a backup internet connection, and more. BusinessIQ puts youin charge!
CC Fiber BusinessIQ
One app to rule them all! Welcome to the future! Cumberland Connect provides
the ultimate Business Wi-Fi system. To begin, download the BusinessIQ app from
the Apple®
App Store® or the Google Play™ Store and install onto your phone or tablet.
SET-UP GUIDE
App setup Setting up your app has never been easier
STEP 1
Tap Let’s Get Started If you forget the password to access your CCFiber BusinessIQ, tap ForgotPassword? to reset and access youraccount.
STEP 2 Enter basic personal information
The password you enter here is the password you use to log in to the app.
STEP 3 New system setup Now, plug your new system into a power outlet. It may take several minutes for the unit to be ready. You’ll know once the light turns solid blue.
STEP 4
Scan the QR code Your system has a metal plate with a QR code on the side or bottom. Simply open the app, tap OK, and scan the QR code. Alternately, you can tap Issues Scanning? to manually enter the MAC Address and Serial Number also found on that same metal plate.After you tap Ok, you may be asked to enter your account number.
STEP 5
If you are setting up your primary Wi-Fi network for the first time, you can assign a name and password for the network.
STEP 6
Set up the StaFF˛ network
You can set up a Wi-Fi network for your sta˛. Simply assign a name and a password for the network. If you’d like to set up this network later, tap Skip this step.
STEP 7
Set up the Point of Sale network
You can set up a Wi-Fi network specifically for point-of-sale devices such as card readers. Simply assign a name and a password for the network. If you’d like to set up this network later, tap Skip this step.
Main Dashboard
This is the home screen you’ll see every time you open the app
The Dashboard gives you complete control over your networks and devices.
Tap the Networks tile to:
- Access your Wi-Fi network settings
- Run a bandwidth test
- Configure the Customer Portal
- Configure Network Resilience
- View all connected devices and device usage
Tap the Devices tile to access a list of connected devices and view device
details.
Use the bottom menu bar to navigate quickly throughout the app.
Settings
A world of customization is available to you
Account and Admins
Update the name shown on your app and the login password.
App Passcode
Set a PIN in lieu of an app login password.
Biometric Login
Enable login via your phone’s biometric capabilities.
Language
Choose your preferred language.
Alerts
Manage your alert settings.
Terms & Conditions
View the terms and conditions you acknowledge by using the app.
Privacy Policy
View the Privacy Policy of the app.
Contact Support
Access support contact details and the billing portal.
About
View the app version and a brief summary of what the app does.
Log out
Tap to log out of the app.
SET°UP GUIDE
Customize
With the advanced features in CCFiber BusinessIQ, you can tailor your internet to fit your business.
Networks
Enable or disable Wi-Fi networks, add devices, and even share Wi-Fi
credentials.
Customer Portal
Create a custom landing page for customers who wish to join your customer Wi-
Fi network.
Customer
Portal
Providing Wi-Fi for your customers has never been easier!
Network Resilience
Select a mobile device to provide mobile cellular/LTE service during internet
service disruptions, preventing downtime and ensuring continued business
operations.
From the My Network screen, tap Customer Portal to create a custom welcome page for your patrons.
On the Customer Portal screen, do the following:
- Tap the toggle to enable the customer portal. The toggle turns green when enabled.
- Set the name of the wireless customer network as you want it to appear for your guests
- Tap Page Content to add a page heading, add a cover photo, link your terms of use, and configure button text.
- Tap Branding to upload your business’s logo and select the page background and font colors.
- Tap Customer Portal Visitors to select how long to store visitor login information (30, 60, or 90 days).
- Tap Preview Customer Portal at any time to see how the page appears to your patrons.
Network Resilience Keep your business running during internet outages
From the My Network screen, tap Network Resilience to select a mobile device to provide cellular/ LTE service for your most critical net-works. On the Network Resilience screen, do the following:
- Tap the toggle to enable Network Resilience. The toggle turns green when enabled. CCFiber BusinessIQ automatically searches for mobile hotspots.
- Select a hotspot from the list.
- Enter the password for the hotspot network.
- Select which networks should use the cellular/LTE service.
Device list
Creating and managing a list of devices is as easy as 1-2-3
The Devices list allows you to see the devices connected to your network. Tap on a device to see additional details including:
- Device name
- Signal strength
- Internet usage
Device details
Manage all your devices
The Device details screen shows the device name at the top of the screen followed by a chart that indicates the amount of data that was used by the device over a period of time.
Tap Edit in the upper right-hand corner to rename the device to something easier for you to identify.
You can also change the category for this device by selecting the drop down button found within Additional Details.
Data usage shows data used by this specific device.
Tap Additional Details to view additional information for this device.
Toggle the On/Off button in the Internet Access section to turn Wi-Fi o˛ or on or this device.
Network Usage
Keep track of and monitor the usage for each device
Network Usage is organized by device.
From this view, you can see basic usage information for each Wi-Fi connected device on your network, including:
- Device identification and whether the de-vice is connected to Wi-Fi
- What network device it is connected to
- Network usage
- The amount of data that has been used by this device
Network usage is updated each time you run a bandwidth test through the app.
Network Map
Your network at a glance
The Network Map provides a topological view of your network. To view the Network Map, tap Networks on the dashboard. Next, tap Network Map to view devices connected to your system.
Tap on the Mesh icon to view performance information and devices connected at that Mesh unit.
Speed Test
Internet bandwidth test
The easiest way to run a bandwidth test is to tap Networks and then tap the
Bandwidth Test icon. Then, simply tap the Run Test button.
The speed test first runs between the GigaSpire Router and the Internet, and
then conducts a speed test between any mesh units and the GigaSpire. Results
display on the Networks tile on the Home dashboard.
Network Security
Proactive cybersecurity keeps your business safe
Your GigaSpire router scans data coming into your network for viruses and other malicious content to provide an extra layer of protection against malicious tra˝c. Threats are automatically blocked from entering your network.
To view your security status, tap Networks from the home dashboard, then tap the Security icon. You can also track security trends over the previous week or the previous month.
Additional Details provides additional information including packets analyzed and the total number of threats detected and blocked.
Note : Do not remove device-level protection for anti-virus and malware.