Mission Air MA ICE-20 Anti Icing Heating Cable Instruction Manual

Mission Air MA ICE-20 Anti Icing Heating Cable Instruction Manual

ABOUT US
The Mission Air® brand’s mission is clear – to create modern and environmentally friendly solutions for your comfort and convenience by providing zero-emission electric heating and air conditioning products.
As a responsible company, we strive to minimise our impact on the environment by designing and manufacturing efficient systems that work well with renewable energy sources and thus reduce emissions of gases that are harmful to our planet. Concern for the environment is one of our priorities!

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Thank you for your trust and for purchasing our products. We are sure that the MA ICE-20 heating cables from Mission Air® will guarantee warmth in any situation.

This manual is designed specifically for you to, among other things, help you understand how your MA ICE-20 heating duct system from Mission Air® works, and consequently how to operate it with maximum efficiency. The manual will help you to install it safely and answer questions that may arise during installation.

The instructions should be read and fully understood before installing the system. Incorrect installation or failure to complete the warranty card and installation plan is tantamount to loss of warranty protection.

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The English manual is is available on our website.

WARNING
Risk of electric shock and fire!
If the system is damaged or not installed correctly, a fire or electric shock may occur, resulting in serious personal injury or damage to property. Carefully observe the warnings and instructions in this manual.

It is important that the system is only installed by qualified electricians who are familiar with the correct dimensioning, installation, construction and operation of the heating system and the hazards involved. The installation must comply with all national and local electrical regulations. If you are not familiar with these requirements, contact a certified electrician.

If the system is damaged, it must be replaced. Do not attempt to connect or repair any part of the system yourself. Heating cables should not be shortened. The length of the cable should be chosen to suit the specific installation plan.

The safety and reliability of any heating system depends on its proper design, installation and testing. Improper installation or mishandling of the product can cause damage to the heating cable, system components and property, and can create a risk of fire or electric shock. The instructions contained in this manual are very important. They must be followed carefully to minimise hazards and ensure reliable and safe operation of the system.

PRODUCT DESCRIPTION

The MA ICE-20 system is designed to provide anti-freeze and snow protection for external parts of a building, such as entrances, stairs, walkways, driveways, ramps, etc.

The installation of the system provides many benefits. Amongst these we can mention:

• a permanent solution to problems caused by low temperatures,
• improved safety, providing immediate relief from snow and ice,
• time savings, by not having to clear snow from pavements, driveways or stairs,
• financial savings, by not having to hire companies or machines for snow clearing,
• low operating costs,
• efficient use of power with appropriate control systems.

Features of the MA ICE-20 system:

• ideal for driveways, car parks, pavements, steps, ramps, bridges and many other applications,
• for use in concrete, asphalt, cobblestone or stone pavers and ceramic or stone tiles,
• single-point connection,
• two-wire cable,
• quiet, efficient and safe,
• does not emit electromagnetic fields (EMF),
• easy and flexible installation,
• durable construction,
• 25-year warranty against manufacturing defects.

SPECIFICATION

NOTE!
Heating cables are not allowed under any circumstances:

• cut or shorten,
• cross with each other and with other cables, e.g. power cables,
• laid in such a way that they are in contact with each other.

UNDER NO CIRCUMSTANCES SHOULD CABLES BE INSTALLED WITHOUT SUPERVISION OF THE CONTROL EQUIPMENT!

WARNINGS

Please read this manual carefully before installing the MA ICE-20 system.

• Installation must be carried out by qualified personnel in accordance with local regulations and standards. Read these important warnings and all installation instructions before proceeding with the installation. Failure to do so may result in fire, electric shock, property damage, personal injury or even death;

• For outdoor installation only;

• Never cut or shorten the heating cable;

• Take special care not to damage the MA ICE-20 cables when using sharp tools, wheelbarrows, heavy machinery and paving equipment, shovels, rakes or other tools. Avoid walking on the cables during installation;

• Installation with a controller that does not include an integrated temperature limiter is not recommended;

• MA ICE-20 cables must be embedded in mortar or mortar mix, concrete, sand or similar material;

• The supply/heating cable connection and at least 30 cm of the supply cable must be embedded in a hardened surface;

• NEVER pull the heating cable into any duct. The remaining supply cable must be routed through the duct;

• If necessary, the supply cable can be extended or shortened, but it should never be disconnected from the heating cable;

• Do not install the MA ICE-20 so that two heating cables touch, cross or overlap, or place a heating cable closer than 5 cm to another heating cable, power cable, underground cable or pipeline to prevent overheating and damage;

• Always keep the ends of supply cables dry before and during installation.

• Remember to always measure, verify and record the actual resistance throughout the installation process:
  a. After removal from the packaging
  b. After installation, but before application of surface material
  c. After the application of the surface material

• Make a note of these values in the table next to the warranty conditions, otherwise the warranty will be invalidated;

• Never attempt to repair a damaged cable. Contact your distributor or manufacturer for assistance.

• Remember to check that the supply voltage corresponds to the voltage required for the product.

• Always disconnect power to all circuits before installing or servicing.

• Always provide ground fault circuit interrupter (GFCI) protection for the snow melting system. This protection may be on the circuit breaker or on the controller.

• Always install the unit in accordance with all local regulations and requirements.

SELECTED INSTALLATION METHODS

MA ICE-20 cables can be installed using specialised cable tapes to facilitate system deployment.

1.  fix the cable tape to the surface of the substrate (at a distance of approx. 10 cm).
2. place the MA ICE-20 cable
3. pin the cable to the tape

MOUNTING ON STAIRS
Attach a single section of cable to the side of the riser. If necessary, lay 3 or 4 sections of cable on the steps and continue up each step. Follow the instructions below:

• Lay the cable no more than 10 cm from the front edge of the step. Otherwise this edge may not melt properly.
• Lay the cable no less than 20 cm from the side edges of the finished step.
• Take into account future handrails,
• Avoid crimping or bending the cable sharply. At the corner of the riser and step, maintain at least a 38 mm bend radius, but fix it flat enough so that concrete or paving stones do not crush the cable.
• Do not install the cable on or under stairs such as wooden or composite stairs.

EXPANSION JOINTS
The MA ICE-20 heating cable must never be routed through an expansion joint. This may cause damage to the cable during panel movement. It is recommended that the cable is laid in such a way as to avoid such connections.
However, if necessary, part of the heating cable can be recessed into the substrate below the expansion joint as shown. Fill the space around the cable with a layer of sand at least 2 cm thick. The heating cable loop should be long enough to allow bending and must not be sunk into the concrete (the sand should protect against this), as this will not allow the cable to bend with the movement of the slabs.

HEATING CABLE INSTALLATION

1. Identify the general areas where you want to install the heating cable.
   Applications include driveways, walkways, patios, fixed ramps, brick steps and benches, transport docks, at garage doors and more. They can be used anywhere outdoors in residential or commercial locations where snow or ice accumulates, as long as the cable is completely embedded in concrete, sand, thick mortar or asphalt. The cable must not be installed indoors, in industrial locations or areas with hazardous classifications. Do not install the cable on or under unwalled stairs or decks such as wooden or composite structures. If installing the cable under paving, we recommend installing the cables under the entire area. This is because snowmelt water will enter the unheated area and may re- freeze under the paving stones, causing rippling of the paving stones in the unheated area and ultimately damaging the entire structure.

2.  Make a drawing with dimensions at the location specified in the instructions and measure the area where the system is to be applied.
   Eliminate those areas where the cable cannot be installed, bearing in mind the following obstacles and additions:
   • The cable may not be laid within 15 cm of the edge of the slabs. For asphalt this is increased to 30 cm from the edge in the absence of a kerb,
   • avoid crossing the expansion joints in the slab unless the appropriate compensation technique and safety steps described earlier in this manual have been applied,
   • avoid placing the heating cable closer than 5 cm to other elements such as underground cables or pipes to prevent them from overheating,
   • leave a space of at least 5 cm between adjacent cables, but no more than 10 cm between adjacent cables,
   • the cable must be laid in such a way that there are no other obstacles on the surface that would catch the heat or allow potential damage, such as: mounting brackets, screws, etc. The following precautions must also be taken into account:
   The cable must be completely embedded in concrete, sand or asphalt. Never attempt to use excess heating cable in surrounding soil, walls or other unprotected applications, never overlap the heating cable or place the heating cable closer than 5 cm to another heating cable or power supply cable, only the supply cable may extend beyond the heating area. It will be pulled through the protective conduit to protect it up to the junction box. NEVER pull the heating cable or factory connectors into any cable duct.
   Warning
   THE HEATING CABLE CANNOT BE CUT TO THE CORRECT LENGTH. A cable of the correct size must be ordered. Modification of the heating cable is not permitted and may lead to overheating, damage and fire.

3. Identify locations where junction boxes can be placed
   It is important to make sure that the chosen cable fills the area correctly and has the best connection locations. It is best to place the junction boxes on the wall in the room and at a distance from the power wires on the cable. The heating cable comes with 3 m of power cables as standard. If the junction box has to be placed outside, it is recommended that it is installed above ground level and has adequate weather resistance for outdoor use.

4. Consult an electrician to ensure that the chosen cables, controls and design will work properly.
   •  the cable and its control must be connected to a dedicated power supply from the circuit breaker panel,
   • the cable is a resistive heating system and should be treated as a continuous load for circuit sizing purposes,
   • the circuit breaker must open all ungrounded conductors at the same time. A GFCI circuit breaker (typically Class B, 30 mA trip) is required for direct cable protection,
   • circuit breaker sizing and circuit wiring should be designed for 125 per cent of the system load:
   ◦20 A circuit for loads up to 16 A
   ◦30 A circuit for loads up to 24 A
   ◦40 A circuit for loads up to 32 A
   ◦50 A circuit for loads up to 40 A
   ◦70 A circuit for loads up to 50 A
   Local regulations and guidelines for the wiring of branch circuits, conduits and junction boxes must be observed. External and underground junction boxes and conduits must meet the requirements for rain tightness or water tightness.

5. Check all components before installation.
   Remove the cable from the packaging. Check it for visible damage and ensure that all components are the correct size and type as planned and ordered. Do not attempt to install a damaged product. Record the cable information in the table next to the warranty card.
   IMPORTANT
   Before installation, products should be fully checked and the installation site carefully planned. A factual discussion with all parties involved will help eliminate costly errors and damage.

6. Resistance measurement.
   • Use a digital multimeter to measure the resistance between the supply wires. An incorrect result can also be caused by low air temperature or calibration of the meter. Deviations of +/-10% can be a natural occurrence and are acceptable.
   •  The resistance between the leads and the earth wire should be “open”, usually indicated by “OL” or whatever the meter shows when the test leads are not touching anything. If the reading changes, record this information and contact the manufacturer before installation. This could indicate damage, problems with the test leads or other issues.

7. Preparation of base material
   Prepare the site you want to heat with cable. This includes making sure that all utilities and obstructions have been taken into account. Lay a smooth, well-compacted gravel base. Provide adequate slope and drainage to avoid water pooling in the heated or surrounding areas. This is particularly important for block paving, as meltwater can re-freeze and raise the surrounding sand and block paving. Follow local building regulations and construction guidelines for the thickness and type of substrate. Ensure that the total thickness of the substrate and slab required for pedestrian and vehicular traffic is considered. If the cable is to be placed on existing pavement, ensure that it is checked for the presence of sharp objects, loose sections or other potentially harmful elements that could cause problems later. It is very important that the cable is completely submerged.

8. Preparation for installation Specify a time for cable installation when equipment, heavy tools and site traffic will be minimal to prevent possible damage to the product. Be prepared to apply pavement layers to the cable on the same day to protect it from damage. When installing the cable in the top layer of a two-stage concrete slab or the top layer of an asphalt application, the mat or cable should be completely ready for the second stage. The time between stages is limited because the slab should not have fully hardened and the asphalt should have cooled completely. If a slab sensor will be installed in this second layer, plan ahead so as not to cause the first layer to harden or cool too much. Inspect the area and remove any sharp objects. Install at a temperature of at least 5.
   IMPORTANT
   This heating cable MUST NOT be shortened to fit! Do not overlap or cross the heating cable. Do not place the heating cable closer than 5 cm.
   • The cable must not be laid closer than 15 cm from the edge of the slabs. For asphalt, this distance increases to 30 cm from the edge if there is no kerb.
   • Avoid crossing expansion joints in the slab unless the appropriate technique and safety steps described earlier have been used. Avoid placing the heating cable closer than 5 cm to other elements such as underground cables or pipes to prevent them from overheating.
   • Do not repeatedly bend the heating cable and never bend the factory connections.
   • Place the cable supply wires next to the cable grommet. The electrician will pull them through the cable conduit later. Make sure it is placed so that no part of the connector or the heating cable is pulled into the conduit.
   Warning
   The heating cable and factory cable connections must be completely embedded in concrete, sand or asphalt. Never attempt to consume excess heating cable in surrounding soil, walls or other unprotected applications.

9. Cable installation

A) application in concrete
Step 1: Attach reinforcement, such as wire mesh or rebar, over the base about 5 cm below the level of the top surface. The cables will later be attached to this reinforcement. It is very important that the cable is completely embedded in the concrete. Secure or remove sharp protrusions by bending, covering or trimming them. Sharp edges can damage the heating cable.

Step 2: Start attaching the heating cable at the desired distances to the reinforcement mesh or rebar using cable ties. The cable ties should be inserted at the ends of each section and every approx. 1 m. The ends of the cable ties should be pointed downwards or cut so that they do not protrude through the surface layers. Do not use metal cable ties as they may damage the cable. The cable ties must be suitable for elevated temperatures. If installing on an existing board, fix the cable ties to the surface. Use nails or similar every 15 – 30 cm. Mounting cable strips should be placed at both ends of the heated area, and additional strips should be used every approx. 1 m in between to hold the cable in place during paving.

Step 3: Use a digital multimeter to re-measure the resistance between the power leads of the cable. Record the results in the table next to the warranty card.

Step 4: Feed the power cables through the cable duct into the junction box, leaving at least 15cm of cable free. Secure the heating cable and splice to prevent it being pulled into the duct. Place a generous amount of electrical cable sealant on the end of the cable around the supply wires to prevent water ingress.

Step 5: If you are installing a plate sensor, place the sensor socket according to the instructions.

Step 6: Take a photo of the cable installation. This can be very helpful later for utility work, changes to the installation site, etc. to avoid possible damage. Keep the photos with these installation instructions.

Step 7: Check the cable for damage and secure any cable that may have come loose before continuing.

Step 8: Pour concrete over the base and cable so that no less than 3.5cm and no more than 8cm covers the top of the heating cables. The total thickness of the slab should be at least 10cm. Observe the requirements and local building regulations for the required thickness.

Step 9: Once the concrete layer is dry, use a digital multimeter to re-measure the resistance between the cable supply wires. Record the results in the table next to the warranty card.

IMPORTANT Be prepared to install a nameplate or other marking to indicate the presence of the heating system. Install the marker plate in a clearly visible location. Do not use sharp tools that could damage the cable. Ensure that the heating cable is fully embedded. Allow the concrete to cure fully as required by the concrete supplier. Do not connect the cable to the power supply, except for a short test, as this could improperly accelerate curing and potentially damage the concrete.

B) Application in asphalt
Step 1: Apply the first layer to the gravel bed and compact. The MA ICE-20 cable will be attached to the top later. Allow the substrate to cool enough to work on it safely before installing the cable.

Step 2: Start laying the heating cable on the surface. You can use mounting cable tapes for this purpose. Attach the cable tapes to the surface. Use nails or similar every 15 – 30 cm. The mounting cable strips should be placed at both ends of the heated area, and additional strips should be used every approx. 1 m in between to hold the cable in place while laying the surface.

Step 3: Use a digital multimeter to re-measure the resistance between the power leads of the cable. Record the results in the table next to the warranty card.

Step 4: Feed the power cables through the cable duct into the junction box, leaving at least 15cm of cable free. Secure the heating cable and splice so that they are not pulled into the duct. Place a generous amount of electrical cable sealant on the end of the cable around the supply wires to prevent water ingress.

Step 5: If you are installing a plate sensor, place the sensor socket according to the instructions.

Step 6: Take a photo of the cable installation. This can be very helpful later in the event of utility work, changes to the installation site, etc. to avoid possible damage. Keep the photos with these installation instructions.

Step 7: Check the cable for damage and secure any cable that may have come loose before continuing.

Step 8: If necessary, apply a primer to the first layer or untreated base on top of the cable. Use an aggregate 1/2″ or smaller. Larger aggregate may cut or compress the cable. Make sure the asphalt temperature does not exceed 285 (140 ) before application. Good asphalt compaction requires a certain range of laying temperatures, depending on the type of asphalt being laid. Lay the asphalt in the area by hand. Do not use heavy asphalt machines as they may damage the cable. Spread the asphalt so that no less than 3.5cm and no more than 8cm covers the top of the heating cables. Compact the asphalt with any mechanical roller as recommended. If possible, move the roller perpendicular to the direction of the cable to avoid stressing the cable below. Be careful not to stop or run the roller over the system as this can cause the asphalt to move and potentially damage the cables. Ensure that the entire heating cable is submerged.

Step 9: Once the asphalt layer has dried, use a digital multimeter to measure the resistance between the cable supply wires again. Record the results in the table next to the warranty card.

IMPORTANT
Be prepared to install a nameplate or other marking to indicate the presence of the heating system. Install the marker plate in a clearly visible location. Do not use sharp tools that could damage the cable. Ensure that the heating cable is fully embedded. Allow the asphalt to fully cure as required by the asphalt supplier. Do not connect the cable to the power supply, except for a short test, as this could improperly accelerate curing and potentially damage the asphalt.

C) Stone or paving stone application
Step 1: Follow the guidelines recommended by the paver manufacturer. If a thick layer of sand is to be applied to the gravel base, the cable should first be fixed in place and then covered with a layer of sand at least 3.5cm thick for complete embedment.

Step 2: Attach the plastic cable ties to the gravel base by driving long nails or similar through the head of the cable tie. Attach the cable ties at the end of each section and every 1m or so. Do not use metal cable ties as they can damage the cable. Lay the cable and secure it with cable ties.

Step 3: Use a digital multimeter to re-measure the resistance between the power leads of the cable. Record the results in the table next to the warranty card.

Step 4: Feed the power cables through the cable duct into the junction box, leaving at least 15cm of cable free. Secure the heating cable and splice so that they are not pulled into the duct. Place a generous amount of electrical cable sealant on the end of the cable around the supply wires to prevent water ingress.

Step 5: If you are installing a plate sensor, place the sensor socket according to the instructions.

Step 6: Take a photo of the cable installation. This can be very helpful later for utility work, changes to the installation site, etc. to avoid possible damage. Keep the photos with these installation instructions.

Step 7: Before starting work, check the cable for damage and secure any cable that may have come loose.

Step 8: Spread sand by hand on top of the cables and base so that no less than 3.5cm covers the top of the heating cables. Take care not to use sharp tools. Compact the sand as recommended by the paving supplier, taking care not to uncover any of the cable strands or damage the cables. Use hand tools to compact around the cable area. Add more sand if necessary to maintain a minimum of 3.5cm over all cables and wires. Lay paving on top and finish as required.

Step 9: Use a digital multimeter to measure the resistance between the cable feed wires again. Record the results in the table next to the warranty card.

IMPORTANT
It is recommended that the thickness of the paving blocks does not exceed 8cm Be prepared to install a marker plate or other marking to indicate the presence of the heating system. Install the marker plate in a clearly visible location. Do not use sharp tools that could damage the cable. Ensure that the heating cable is completely covered.

D) use of ceramic or stone tiles
Step 1 Cables can be installed in the structural slab or in a thick layer of mortar over the structural slab

Step 2 Fix the plastic cable ties to the gravel base by driving long nails or similar through the head of the cable tie. Cable ties should be used at the end of each section and every 1m or so. Do not use metal cable ties as they can damage the cable. Lay the cable and secure it with cable ties.

Step 3: Use a digital multimeter to measure the resistance between the cable’s power wires again. Record the results in the table next to the warranty card.

Step 4: Feed the power cables through the cable duct into the junction box, leaving at least 15cm of cable free. Secure the heating cable and splice to prevent it being pulled into the duct. Place a generous amount of electrical cable sealant on the end of the cable around the supply wires to prevent water ingress.

Step 5: If you are installing a plate sensor, place the sensor socket according to the instructions.

Step 6: Take a photo of the cable installation. This can be very helpful at a later date for utility work, changes to the installation site, etc. to avoid possible damage. Keep the photos with these installation instructions.

Step 7: Before starting work, check the cable for damage and secure any cable that may have come loose.

Step 8: For each of the following applications, select and install exterior grade materials in accordance with the manufacturer’s recommendations. Only vitreous (non-porous) tiles should be used as other tiles will absorb moisture leading to damage. The maximum thickness above the cable should be no less than 3.5cm and no more than 7cm. An expansion joint should be installed between the heated and unheated area.

1. Dry mortar or latex-cement (thin-bed) application – in this application the cable is already installed in the concrete slab. The main issue is the installation of the cement mortar (thin-bed) bonding layer and the laying of the tiles.
2. Use of cement mortar or coarse mortar – in this application, the cable is installed above the structural slab in a thick mortar layer and bonding layer. A minimum mortar layer of 3.2cm should be placed over the cable. Above this layer, a binder layer and tile is laid.

Step 9: Use a digital multimeter to re-measure the resistance between the power leads of the cable. Record the results in the table next to the warranty card. Important Be prepared to install a nameplate or other marking to indicate the presence of the heating system. Install the marker plate in a clearly visible location. Do not use sharp tools that could damage the cable. Ensure that the heating cable is fully embedded.

INSTALLATION OF CONTROLLERS AND SENSORS

• Before carrying out any electrical work, de-energise all circuits supplying power to the system.

• If a plate sensor is being installed, expose the cap or seal of the built-in sensor socket. Route the sensor wires through the cable duct to the controller.
  Fit the sensor into the socket and complete the installation according to the sensor manufacturer’s requirements.

• Make wire connections in the junction boxes for the power wires. If the junction box is outdoors, it is recommended to use wire nuts or clamps designed for wet locations to avoid corrosion.

• Install the controller in its location according to the instructions supplied with the controller. Connect the wires to the power source and to the sensor and cable wires.

• Follow the instructions on the control to set it up. The sensor should not allow the system to energise until conditions are right.

IMPORTANT
The earth wire supplied with the cable must be connected to the appropriate earth terminal. Do not fully energise the cable, except for this short test, until the concrete has cured or the asphalt has cooled. This may cause surface materials to cure incorrectly.

CAUTION: With the exception of this short test, do not use the system at air temperatures above 50 (10 ). This will stress the materials and shorten the life of the heating cable and may cause damage to the heating materials and cables.

IMPORTANT
FOR THE WARRANTY TO APPLY, YOU MUST PERFORM THESE TESTS, RECORD THE RESULTS ON THE WARRANTY CARD AND KEEP A COPY OF THE RECORD.

INSULATION RESISTANCE TEST WITH DIGITAL MULTIMETER

This test ensures that the insulation jacket of the cable is not damaged. A low value indicates that the cable has been damaged and should be replaced.

• Connect the earth wire to the black wire and both power wires to the red wire of the multimeter.
• Make sure the meter indicates “Open” or “OL” or whatever the meter shows when the test leads are not touching anything.
• Record these readings on the warranty card.

HEATING CABLE RESISTANCE TEST

This test measures the resistance of the MA ICE-20 cable and is used to determine the integrity of the circuit.

• Set the multimeter to a range of 200 or 2000 ohms.
• Connect the leads of the multimeter to the conductors of the cable
• Compare the resistance reading with the resistance specified in the table in the earlier section. The value should be within ±10%. If the reading is different, contact the manufacturer.
• Record the readings in the warranty card.

PROBLEM SOLVING

If you experience problems with the system, please refer to the troubleshooting guide below. All troubleshooting should be carried out with the power supply disconnected unless otherwise indicated.

SYSTEM LAYOUT PLAN:

INCLUDE:

• Heating area outline with dimensions,
• Marking of locations of permanent buildings,
• Arrangement of pipes with indication of their length and power,
• Location of the control system,
  Location of temperature sensor.

PLAN

WARRANTY CONDITIONS

• The manufacturer provides a 25-year warranty period for the product for which this warranty card is issued, starting from the date of purchase.
• The following conditions are prerequisites for the validity of the full guarantee period: thorough familiarisation with the instructions, execution of a detailed installation plan in the place indicated in the instructions, electrical connection of the system carried out by a qualified electrician with appropriate and valid authorisations, correct completion of the guarantee card. Failure to comply with any of these criteria means loss of warranty protection.
• Any discrepancy between the completed project and the actual state of affairs means no warranty protection,
• This guarantee covers any hidden defects in material or design that prevent the appliance from being used as intended.
• The maximum warranty claim is equal to one times the purchase value of the device qualified by the Guarantor for replacement. The Guarantor will not bear any further costs caused by the faulty operation of the unit.
• Defects of the product revealed during the warranty period will be removed free of charge within 30 working days from the date of delivery to the company’s headquarters.
• Any changes to the entries on the Warranty Card and traces of attempts to make structural changes to the product and self-repair will render the warranty null and void.
• Any defects or damage must be reported to the Guarantor immediately, but no later than 7 days from the date of their occurrence. Using the system after a defect has been identified or failing to report a service means that warranty protection is lost.
• A claim shall be submitted via the service form on the manufacturer’s website.
• The condition for the validity of the guarantee and the execution of the repair is the delivery of the product with a signed and correctly completed guarantee card and the proof of purchase of the product (receipt, invoice).
• The delivery of the product to the Guarantor is the responsibility of the Buyer.
• The device should be properly packed and prepared for the courier. The service will not be held responsible for transport damage resulting from an inadequately packed parcel.
• If any of the conditions of this guarantee are not met, the goods, in an unaltered state, will be sent back at the buyer’s expense.
• All correspondence, returns, complaints, should be addressed to the service address given on the manufacturer’s website.
• The guarantee for the consumer goods sold does not exclude, limit or suspend the rights of the buyer resulting from the non-conformity of the goods with the contract.
• The guarantee does not cover defects caused by:
  • incorrect selection of the product in relation to the existing conditions at the installation site,
  • incorrect use of the product,
  • incorrect installation not in accordance with the installation instructions,
  • acts of God or force majeure
• The guarantee does not cover deterioration of the product caused by normal wear and tear and the following cases:
  • mechanical damage to the product and defects caused by it,
  • damages and defects caused by:
  • improper or non-compliant use, storage and maintenance,
  • unauthorised (by the user or other unauthorised persons) repairs, modifications or structural changes,
  • connecting additional equipment other than that recommended by the product manufacturer

https://www.missionair.pl

/ WARRANTY CARD

ABSENCE OF THIS DOCUMENT WILL RESULT IN THE LOSS OF THE GUARANTEE
CABLE LENGTH
TOTAL SYSTEM POWER (W)
TEMPERATURE CONTROLLER USED
INSULATION RESISTANCE MEASUREMENT (Ω)
1 INSTALLATION RESISTANCE MEASUREMENT (Ω)
2 INSTALLATION RESISTANCE MEASUREMENT (Ω)
3 INSTALLATION RESISTANCE MEASUREMENT (Ω)
INVESTOR
INSTALLER’S STAMP/DATE OF INSTALLATION ____
PIECE _____

TEL. (+48) 797 451 111
[email protected]
[email protected]
WWW.MISSIONAIR.PL

References

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