MORPHEUS HP5500 Series Serenity Wireless Headphones User Guide

MORPHEUS HP5500 Series Serenity Wireless Headphones

Product Information

Specifications:

• Brand: Creative Marketing Inc.
• Warranty: 1 year from date of purchase
• Technical Support: Email [email protected]

Product Usage Instructions

Warranty Information:
Creative Marketing Inc. warrants this product against defects in materials and workmanship for a period of one year from the date of purchase. If you encounter any defects, contact our support team for repair or replacement.

Exclusions:
This warranty does not cover damages due to improper operation or handling. Please ensure proper care and usage of the product to avoid voiding the warranty.

Technical Support:

• If you require technical assistance, contact our Technical Support team via email at [email protected]. Provide your Model # and a detailed description of the issue in your email.

Return Merchandise for Service:
If you need to make a warranty claim, follow these steps:

1. Contact Creative Marketing Inc. within 30 days of discovering the issue.
2. Include a copy of the warranty document, your purchase receipt, and the original packaging.
3. Wait for a Return Merchandise Authorization (RMA) number from our technician.
4. Display the RMA number on the shipping carton and mail it to us with prepaid postage.

Frequently Asked Questions (FAQ)

• Q: How long is the warranty period for this product?
  A: The warranty period for this product is one year from the date of purchase.

• Q: How can I obtain technical support?
  A: You can reach our Technical Support team via email at [email protected]. Please provide your Model # and a detailed description of the issue.

• Q: What should I do if I need to return the product for service?
  A: To return the product for service, contact Creative Marketing Inc., follow the provided instructions, and ensure to include necessary documents and the RMA number on the shipping carton.

WARRANTY

Creative Marketing Inc. warrants that this product shall be free from defects in materials and workmanship for one year from the day of purchase. If the product is defective, the sole obligation of Creative Marketing Inc. under this warranty shall be at its election, subject to the terms of this warranty, to repair or replace any parts deemed defective. This warranty is for the exclusive benefit of the original purchaser and is not assignable or transferable. THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE TERMS OF THIS WARRANTY, UNLESS OTHERWISE PROHIBITED BY LAW.

Exclusions
To the fullest extent permitted by law, Creative Marketing Inc. expressly disclaims and excludes from this warranty any liability for damages, including but not limited to general, special, indirect, incidental, consequential, aggravated, punitive or exemplary damages, and economic loss (even if Creative Marketing Inc. is informed of their possibility), third party claims against you, including for any loss or damages, and claims or damages related to loss of, or, damage to, your records or data. This warranty does not apply to any product the exterior of which has been damaged or defaced. This warranty will be voided by misuse, improper physical environment, improper repair, acts of God, war or terror, commercial use, and improper service, operation or handling.

Technical Support

Creative Marketing Inc. provides Technical Support through email. Please make sure you have available the Model # (located on the front page of your User’s Manual), problem with the product described in detail included in the email written to our support team at s[email protected]

Return Merchandise for Service

Any claim under this warranty must be made in writing to Creative Marketing Inc., at the address provided by our technician, within 30 days after the owner discovers the circumstances giving rise to any such claim, and must include a copy of this warranty document, a receipt or copy of your invoice marked with the date of purchase, and the original packaging. You may obtain service by after the technician has issued a Return Merchandise Authorization (RMA) number. The RMA number must be prominently displayed on the outside of the shipping carton and the package must be mailed to Creative Marketing Inc. with postage prepaid.

SPECIFICATIONS

• Connection: Bluetooth Version 5.2. or Standard 3.5mm jack
• Power: Built-in lithium battery
• Unit Driver: 40mm
• Impedance: 320hms±15%
• Frequency: 20Hz-22kHz
• Sensitivity: 108±3db
• Built-in Microphone

PACKAGE CONTENTS

• • Bluetooth Wireless Stereo Headphones
• USB A to Type-C Charging Cable
• AUX Cable
• Users Guide

SYSTEM REQUIREMENTS

• Bluetooth enabled device(s)

DESCRIPTIONS

FUNCTIONS

1. MODE – Press to switch between Bluetooth and Play Memory Card Modes.
2. Previous Track / Volume Down – Short press for previous track, press and hold for volume down.
3. Play / Pause – Press to start Playing, press again to pause a track
4. Next Track / Volume Up – Short press to next track, press and hold for volume up
5. Power Switch
   • Press and hold to power on or off the device
   • When receiving calls, press to pickup or hang up a call, press and hold to decline the incoming call
   • When the headphone is paired with a device, double click to redial the last called number.
6. 3.5mm AUX-in jack for connecting your headphone to any device with a 3.5mm Audio output.
7. USB Type-C port for charging your headphone.
8. LED Indicator
   • Blinking Red and Blue
   • waiting to pair with Bluetooth Devic
   • Solid Blue
   • Paired and ready for use
   • Blinking Blue
   • Using with a Bluetooth Device
   • Solid Red – Charging
9. TF / MicroSD Card Slot.

CHARGING THE HEADPHONE

1. Connect the included USB Charging cable to the USB Type-C port of your headphone.
2. Connect the other end of the USB Charging cable to a USB port on your computer or an adapter
3. The LED indicator will turn solid red when charging and turns off when fully charged

USE IN BLUETOOTH MODE:

1. Make sure your headphone is fully charged, press the power switch, the LED indicator will blink red and blue.
2. Make sure your mobile device has Bluetooth enabled, search for HP5500
3. Select HP5500 to pair the head phone with your mobile device
4. Your headphone will indicate with an audio note once paired successfully and your headphone will automatically reconnect to the previously connected device when it is turned on.

NOTE : To connect with a different mobile device. When the headphone is tumed off, press and hold the power button until the headphone indicates it is ready to pair. Repeat step 2 thru 4 to connect to a different device

WIRED MODE:

1. Connect the 3.5mm AUX cable to the AUX-in jack of the headphone, connect the other end to the audio out port of your mp3 player or audio device

TROUBLESHOOTING

• The head phone will not power on

  • Please ensure the headphone is fully charged.

• The head phone will not charge

  • Please try charging using a different power source or a different port on your computer
  • Try a different USB Type-C cable from a phone or other device.

• Unable to pair to the headphone
  Please try disabling Bluetooth on your mobile device, power off the head phone.
  Then, power on your head phone and enable bluetooth on your mobile device.
  Search and select HP5500 to pair again.

• No sound when connected
  Please ensure volume is turned on for both the head phone AND your mobile device.

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