MORPHEUS TW7850 Series True Wireless Earbuds User Guide

TRUE WIRELESS
EARBUDS
TW7850 SERIES
USERS GUIDE

WARRANTY

Creative Marketing Inc. warrants that this product shall be free from defects in materials and workmanship for one year from the day of purchase. If the product is defective, the sole obligation of Creative Marketing  Inc. under this warranty shall be at its election, subject to the terms of this warranty, to repair or replace any parts deemed defective. This warranty is for the exclusive benefit of the original purchaser and is not  assignable or transferable. THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE TERMS OF THIS WARRANTY, UNLESS OTHERWISE PROHIBITED BY LAW.

Exclusions
To the fullest extent permitted by law, Creative Marketing Inc. expressly disclaims and excludes from this warranty any liability for damages, including but not limited to general, special, indirect, incidental,  consequential, aggravated, punitive or exemplary damages, and economic loss (even if Creative Marketing Inc. is informed of their possibility), third party claims against you, including for any loss or damages, and  claims or damages related to loss of, or, damage to, your records or data. This warranty does not apply to any product the exterior of which has been damaged or defaced. This warranty will be voided by misuse,  improper physical environment, improper repair, acts of God, war or terror, commercial use, and improper service, operation or handling.

Technical Support
Creative Marketing Inc. provides Technical Support through email. Please make sure you have available the Model # (located on the front page of your User’s Manual), problem with the product described in detail  included in the email written to our support team at support@morpheus360.com

Return Merchandise for Service
Any claim under this warranty must be made in writing to Creative Marketing Inc., at the address provided by our technician, within 30 days after the owner discovers the circumstances giving rise to any such claim,  and must include a copy of this warranty document, a receipt or copy of your invoice marked with the date of purchase, and the original packaging. You may obtain service by after the technician has issued a Return  Merchandise Authorization (RMA) number. The RMA number must be prominently displayed on the outside of the shipping carton and the package must be mailed to Creative Marketing Inc. with postage prepaid.

SPECIFICATIONS:

• Connection: Bluetooth® Version 5.3
• Power: Built-in lithium battery
• Battery: 43mAh(per ear), 350mAh(battery box)
• Unit Driver: 10mm
• Built-in Microphone in Both Earbuds

PACKAGE CONTENTS:

• Left and Right Ear Earbud
• Charging Box
• One Pair Each Large, Medium, and Small Silicone Ear Tips
• USB Charging Cable
• User’s Guide

SYSTEM REQUIREMENTS:

• Bluetooth® enabled device(s)

PRECAUTIONS:

• This product contains Batteries.
• Do not expose to fire or substantial heat.
• Do not leave this product in a vehicle under the sun.
• Dispose properly at locations where Lithium Batteries are collected.
• Do not submerge product in water.
• Wipe dry each earbud before placing back into the charging box to avoid shorting the charge terminals.
• Sweat or liquid left on the charging contacts can cause oxidation and affect the product’s ability to recharge.
• Prior to first use, fully charge the Charging Box and both Earbuds following the instruction on Page 6 of this guide.

DESCRIPTIONS and CONTROLS:

+ Volume Up: Single Press right MFB
– Volume Down: Single Press left MFB
Power-on: Depress MFB for 1.5s
Power-off: Place earbuds into case
Answer/end call: Double press MFB on either side
Ignore call: Depress MFB on either side for 1.5s
Skip track forward: Triple press Right Earbud MFB
Voice assistant: Triple press Left Earbud MFB
Playback/pause: Double press MFB on either side
Game mode: Depress Left Earbud MFB for 1.5s to turn On or Off Game (Low Latency) Mode. The Earbuds will Beep twice when turning On Game Mode and three times when Off.
ANC mode: Depress Right Earbud MFB for 1.5s to switch Between ANC, Normal and Pass Through modes

INITIAL USE/RESET:

1. Connect the USB-A connector of the included USB Charging Cable to a USB adapter or USB slot of a computer.

2. Connect the other end of the USB Charging Cable to the Type-C Input port of the Charging box.

3. The Charging Box LED will turn red, and turn white when fully charged.

4. Place the earbuds into the Charging Box and close the lid for 5 seconds.

5. Open the lid and both earbud LED should be on.

6. Press the Synchronize/Reset Button on the Charging Box for 3 seconds to initiate earbuds pairing mode, the LED on both earbuds will flash then go into pairing mode.
   *Pairing mode will cancel if earbuds are removed and placed back into the Charging Box. The earbuds will pair with previously paired device.

7. Remove both ear earbud from the battery box.

8. Make sure your mobile device has Bluetooth enabled, search for TW7850HD.

9. Select TW7850HD to pair the earbud with your mobile device.

10. Your earbud will indicate with an audio note once paired successfully and your earbud will automatically reconnect to the previously connected device when it is turned on.

NOTE: To connect with a different mobile device. Repeat step 4 thru 10.
Warning! We strongly advise users to use Pass Through mode when using the earbuds in outdoor activities such as jogging or cycling or any situation where awareness of the surrounding is important. Having ANC  turned on or playing music too loudly will affect the user’s ability to hear warnings such as honks or screams etc., therefore, affecting the ability to react to dangerous situation.

CHARGING THE CHARGING BOX:

To find out how much power is left in the Charging Box, press the synchronization button on the Charging Box once. The Charging Box LED will light up white is remaining amount is 20% or more. The LED will be  red if remaing power is less than 20%. If the LED doesn’t light up, the Charging Box is likely completely empty.

1. Connect the USB-A connector of the included USB Charging Cable to a USB adapter or USB slot of a computer.
2. Connect the other end of the USB Charging Cable to the Type-C Input port of the Charging box.
3. The Charging Box LED will turn red, and turn white when fully charged.

CHARGING THE EARBUDS:

1. Place the earbuds into the battery box, the Earbud LED on both sides will turn red.
   If none of the LED turn on, please make sure the earbuds are placed in the Charging box correctly and the Charging box is charged.

2. Once the batteries on the earbuds are fully charged, the Earbud LED will turn solid white for 30 seconds and then shuts off.

TURNING OFF THE EARBUDS:

1. Place the earbuds into the battery box, the earbuds will disconnect with the paired device and automatically shuts off once fully charged.

TROUBLESHOOTING:

• The earbuds will not power on
  Please ensure the Charging Box has power by removing and placing an earbud in the Charging Box. The Earbud LED shall light up. Repeat for the other ear if the Earbud LED turns on.
  If the Earbuds LED on do not light up, the Charging Box might be out of power or an indication that the connection between the
  Charging Box and the earbuds is not connecting properly.
  Please clean the contacts with rubbing alcohol and a clean cloth.
  Repeat the above steps to see if the problem is corrected.

• The earbuds will not charge
  Please try charging the battery box using a different power source or a different port on your computer
  Make sure the contact on the earbuds are clean. Wipe the contacts with rubbing alcohol and dry completely when there is oxidation build up through time.
  Try a different USB cable from a phone or other device.

• No sound when connected
  Please ensure volume is turned on for both the earbuds AND your mobile device or the running App is not set to mute.

• Unable to pair to the earbuds
  Please try disabling Bluetooth on your mobile device, power off the earbuds by placing the earbuds into the battery box. Then, enable Bluetooth on your mobile device. Repeat the “INITIAL USE/RESET’  procedures on page 5 of this guide to pair with your mobile device again.

• Reset to Factory Default
  The memory for paired deviced might get full over time. Perform a Factory Default Reset to remove all previous pairing records stored on the earbuds and synchronize the left and right Earbuds if the earbuds if  the “INITIAL USE/RESET’ procedures does not solve the pairing problem.
  4. Remove both ear earbud from the battery box.
  5. Make sure your mobile device has Bluetooth enabled, search for TW7850HD.
  6. Select TW7850HD to pair the earbud with your mobile device.
  7. Your earbud will indicate with an audio note once paired successfully and your earbud will automatically reconnect to the previously connected device when it is turned on.

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