Operating & Installation Instructions
AUSTRALIA

QUICK GUIDE

A. Throat plate
Improves efficiency of stove by slowing down flue gases
B. Doors
Keep closed when stove is in use
D. Door handles
Fire door – twist clockwise and pull to open
Oven door – pull to open
D. Front Fence
Protects glass and prevents spillage
E. Sliding Ashpan
For clean and easy ash removal
MAINTENANCE AND CLEANING

COOKING PLATE| Maintain by lightly oiling the cook plate with vegetable oil. Wipe clean with a non abrasive cloth and mild soap.
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GLASS| Wipe with damp, lint free cloth. Any stubborn deposits on the glass may be removed with a proprietary stove glass cleaner or ceramic hob cleaner.
THROAT PLATE| Take down once a month and clean. Sweep sooty deposits into fire
CHIMNEY| Have chimney swept twice a year.
SERVICING| Stove should be serviced by a professional at least once a year.

LIGHTING AND CONTROLLING THE FIRE Put the grate into the open position by rotating the tool anti – clockwise. Place 2 small, dry, well seasoned logs into the bottom of the firebox running from front to back. Keep air control fully out and door cracked open. Open the flue gas diverter by pulling the tool forward. Build a stack of 6-8 softwood kindling sticks. This can be in grid shape or a pyramid with paper or firelighter in the centre, ensure to leave a space between the pieces to allow the air to circulate around and through them and light. Add larger logs once fire is established. The air control can be reduced to the nominal click position. If cracked open, the door can now be closed. Set the flue diverter into the normal position 2 (push back).
Suitable fuels for your Charnwood:
Wood logs
Unsuitable fuels:
Petroleum coke
Liquid fuel
Household waste
Coal singles
Small nuts or coal dust
Wet or unseasoned wood
Smokeless mineral fuel

OPERATING INSTRUCTIONS

Congratulations on becoming the owner of a Charnwood Haven Stove. Your stove has been approved in smoke controlled areas to burn wood logs if it is used in accordance with these instructions. It is very important that you read and understand these instructions before using the stove.
Before lighting the stove check with the installer that the work and checks described in the Installation Instructions have been carried out correctly and that the chimney has been swept, is sound and free from any obstructions. The stove is not suitable for use in a shared flue system.
This stove will not produce significant smoke if well seasoned logs of less than 20% moisture content are burnt and these instructions are adhered to. Burning wet (>20% moisture content) wood and operating the stove in an irresponsible manner may produce smoke which is illegal in smoke controlled areas.
Remember that the stove will be hot and that it is made from hard materials – ensure that you have good balance before operating the fire. Always use the provided operating tool and gloves.
Do not use an aerosol spray on or near the stove when it is alight. There is a risk of explosion or flash ignition of the spray.
When using the stove in situations where children, aged and/or infirm persons are present a fireguard must be used to prevent accidental contact with the stove.
The stove is suitable for intermittent operation.
FUEL
This stove has been designated to burn wood. Only dry, well seasoned wood should be burnt on this appliance as burning wet unseasoned wood will give rise to heavy tar deposits in the stove, on the glass and within the flue. Burning wet unseasoned wood will also result in considerably reduced outputs. The wood should be cut and split and then left to season in a well ventilated dry place for at least one year but preferably two years before use.
Approximate suitable log sizes are:
180mm(7in) – 210mm (8.25”) long and 75mm (3in) diameter
Log moisture content of less than 20% is recommended.
PETROLEUM COKE IS NOT SUITABLE FOR USE ON THIS APPLIANCE. ITS USE WILL INVALIDATE THE GUARANTEE.
This stove is not designed to burn household waste.
LIGHTING
IMPORTANT Before beginning to light the fire, set the flue gas diverter in the lighting position (position 1) by placing the tool into the gas diverter control and pulling it forward (illustrated in Fig.1).
On initial lighting, the stove may smoke and give off an odour as the silicon paint with which the firebox is painted reacts to the heat. This is normal and will cease after a short time, but meanwhile the room should be kept well ventilated.
At first only light a small fire and burn it slowly for two hours to allow any residual moisture in the chimney to evaporate.
Before building the fire, the grate must be put in the open position. This is done by turning the operating tool anti-clockwise in the riddling lever (illustrated in fig.2). Place 2 small logs on the grate running from front to back with a small gap between them. Build a stack of 6-8 softwood kindling sticks on top of the logs. This can be in grid shape or a pyramid, with a firelighter or paper in the centre, ensure to leave space between the kindling to allow the air to circulate around and through them. Open the air control fully (see quick guide page 4) Light the paper or fire lighters. The door may be left cracked open for a few minutes to assist the combustion and heat up the firebox more quickly.
When the kindling wood is well alight add a few more small logs, close the door but leave the air control fully open. When the flames are established around these logs, load the stove with the required fuel load. Maintain the air control at maximum at this stage. Once the fire is up to temperature the airwash system will begin to work, so allow the fire to become hot before adjusting the air control to the required setting. At this point the flue gas diverter should be moved to the normal position (position 2) – place the tool in the control and push it backwards in an anti-clockwise direction (see Fig.1), and the oven should begin to heat up. During the lighting period, do not leave the stove unattended. Do not leave the door open except as directed above to avoid excessive smoke.
When relighting the stove, leave the ash on the base, unless it is becoming too deep, in which case some of it may be removed by riddling the grate to empty it into the ashpan.
CONTROLLING THE FIRE
The rate of burning and hence the output is controlled by the air control (see Fig.1)
Open the air control fully (high position) when lighting or when rapid burning is required. It should not be left fully open for long periods as this can cause over-firing or excessive smoke production. For most efficient output move the air control to the ‘nominal position’ or for low burning to the low position.
When the fire is burning normally the air control gives enough airwash to keep the glass clean. However, it will not always be possible to keep the glass clean with the air control fully closed. For correct firing we recommend the use of a stove pipe thermometer which may be purchased from your supplier or from Charnwood.
The Charnwood Haven is fitted with an air control stop for use in a smoke control area. This stops the stove from burning too slowly.
WOOD ASH REMOVAL GRATE
Your Charnwood Haven is fitted with a wood ash removal grate to enable wood to be burned and ash to be cleared.
Movement of the grate from one position to the other is effected using the operating tool supplied as shown in Fig.2.
The grate is put into the open position by turning the operation tool anticlockwise. The grate is put into the closed position by turning the operation tool clockwise. To riddle the appliance the tool should be moved between the clockwise and anticlockwise positions several times. When burning wood, the grate must be in the ‘open’ position as shown in Fig.2.
RIDDLING
When burning wood, ash should be allowed to build up and only riddled when the ash begins to cover the rear fireplate. The fire should be riddled with the fire door shut (see Fig.2). Place the operating tool into the riddling lever and rotate between the open and closed positions several times. Too much riddling can result in emptying unburnt fuel into the ashpan and should therefore be avoided. After riddling, the grate should be put back into the open position. REFUELLING
Keep the firebox well filled but do not allow fuel to spill over the top of the fuel retainer.
Logs should be evenly distributed, filling the firebed to give the most pleasing flame pattern. The air control must be fully opened after refuelling until the flames are established above the fire. It is best to refuel onto a hot bed of embers. If at this point the fire starts to die, the door must be cracked open until the fire is revived. If the fire has started to die down before refuelling, then more kindling wood must be added, the air control opened fully and the door cracked open to re-establish the firebed before adding larger logs (see suitable log sizes in Fuel section). This will avoid excessive smoke emission.
Care should be taken that logs do not project over the fuel retainer or damage to the glass may be caused when the door is closed. It can also cause the glass to blacken up. Maximum filling height is such that logs cannot fall from the fire when the door is opened.
Do not fill the stove above the level of the air holes in the back bricks, as overloading can cause excess smoke.
Do not operate with the door open except as directed by the instructions as this can cause excessive smoke.
ASH CLEARANCE
Before removing ash ensure that it has cooled down. The ashpan slides out for easy ash removal.
To make ash removal easier there are ash carriers available. These may be purchased from your supplier or, in case of difficulty, from Charnwood. COOKING
Once the fire is alight and well established make sure the flue diverter is in the normal position (position 2). This is illustrated in the quick guide on page 4 and Fig. 1. Stove Controls.
The temperature of the cooking plate is graded, with the hottest point for boiling located directly above the fire on the left-hand side.
If the optional rear shelving is fitted, the shelving will remain warm whilst the fire is lit and can be used as a warming plate for keeping food or plates warm whilst cooking.
OVEN THERMOMETER
The oven thermometer gives a good guide of the temperature of the centre of the oven. Some experimentation will be necessary to find the best settings for different recipes. You will generally find that the higher shelf positions will give higher temperatures. Once you have lit the fire and the oven is nearly at the required cooking temperature keep the air control at the nominal click setting and refuel as necessary to maintain the temperature. As a rough guide, adding a single log will give around 40 minutes of cooking time when running at nominal.
REDUCED BURNING
For reduced burning the fire door must be closed.
When burning wood in areas that are not smoke controlled, load some large logs on the fire and allow to burn for half an hour before closing the air control (this will help to reduce tar deposits in the chimney). Some experimentation may be necessary to find the setting most suitable for the type of fuel being used and the draw on the chimney.
MAINTENANCE
Cleaning
The stove is finished with a high temperature paint which will withstand the temperatures encountered in normal use. This may be cleaned with a damp lint- free cloth when the stove is cold. Should re-painting become necessary, high temperature paints are available from your supplier or from stove shops. Any grease or stains from cooking can be removed by using a mild detergent or stove cleaning product.
Cleaning the Glass
Most deposits on the glass may be burnt off simply by running the fire at a fast rate for a few minutes. If it becomes necessary to clean the glass then open the door and allow it to cool. Clean the glass using a damp cloth and then wiping over with a dry cloth. Any stubborn deposits on the glass may be removed with a proprietary stove glass cleaner or ceramic hob cleaner. Do not use abrasive cleaners or pads as these can scratch the surface which will weaken the glass and cause premature failure.
When Not in Use
If the fire is going to be out of use for a long period (for instance in the summer) then to prevent condensation, and hence corrosion, the air control should be left fully open, the fire door left ajar and the flue diverter set in the lighting position. It Is also advisable to sweep the chimney and clean out the fire. Spraying the inside of the door with a light oil, such as WD40, will also help to keep all internal parts working well. After long periods where the fire has been out of use, the chimney and appliance flueways should be cleaned before lighting.
Door Seals
For the fire to operate correctly it is important that the door seals are in good condition. Check that they do not become worn or frayed and replace them when necessary.
Servicing
It is recommended that the fire is serviced once a year to keep it in first class working order. After cleaning out the firebox thoroughly, check that all internal parts are in good working order, replacing any parts that are beginning to show signs of wear. Check that the door seals are in good condition and that the doors seal correctly. Check the cook plate and access door seals are in good condition. A servicing guide is available on request. Repairs or modifications may only be carried out by the Manufacturer or their approved agents. Use only genuine Charnwood replacement parts.
THROAT PLATE AND FLUEWAY CLEANING
It is important that the throat plate and all the stove flueways are kept clean in order to prevent potentially dangerous fume emission. They should be cleaned at least monthly, and more frequently if necessary. It is necessary to let the fire out and for the stove to be cold to carry out these operations.
The Haven throat plate is one brick. To remove the throat plate, gently lift the right side and slide it to the right so it clears the left brick then rotate the left side down and lower the brick onto the grate. Any sooty deposits should then be swept from the throat plate and into the fire.
To re-fit the throat plate, offer it up with the right side higher than the left. Insert the throat plate so that it sits on top of the left side brick. Lower the right side so that it is supported by the right side brick. Slide back so that the throat plate rests neatly on the top of the back bricks.The internal channels that distribute the hot flue gasses around the oven should also be cleaned. To clean, carefully lift the cook plate off the top of the stove top by tilting it with a flat head screwdriver or by removing the throat plate and pushing it up carefully through the appliance. The cook plate is heavy, handle with care and wear gloves. Remove the ‘R’ clip to release the flue gas diverter and brush down any debris with a 50mm diameter flexible brush. Remove the access door by unscrewing the 2 x countersunk Allen screws, then by using a brush or a vacuum cleaner, clean out all accessible areas. Once all areas are thoroughly cleaned, replace the flue gas diverter ensuring the ‘R’ clip and washers are secured, replace the cook plate into position, with the seal intact and re fit the access door. CHIMNEY SWEEPING
If the chimney previously served an open fire, it is possible that the higher flue gas temperature from a stove may loosen soot deposits with the consequent risk of flue blockage. It is therefore recommended that the chimney be swept a second time within a month of regular use after installation.
The chimney should be swept at least twice a year. As it is not possible to sweep through the appliance the installer will have provided alternative means, such as a soot door in the connecting flue pipe. After sweeping the chimney the appliance flue outlet and the flue pipe connecting the stove to the chimney must be cleaned.
After clearing any soot from within the stove, replace the throat plate (see Fig. 4 ).
Different types of sweep’s brushes are available to suit different flueways. For prefabricated insulated chimneys the manufacturers instructions with regard to sweeping should be consulted.
TROUBLE SHOOTING
Fire Will Not Burn
Check that:
a) the air inlet is not obstructed in any way,
b) chimneys and flueways are clear,
c) a suitable fuel is being used,
d) there is an adequate air supply into the room,
e) If an extractor fan is fitted, that it is not causing lack of flue draft when operating.
f) there is sufficient draw in the chimney. Once the chimney is warm a draught reading of at least 1.25 mm (0.05 in.) water gauge (12Pa) should be obtained.
Blackening of Door Glass
Differences in chimney draughts mean that the best settings of the air controls will vary for different installations. A certain amount of experimentation may be required, however the following points should be noted and with a little care should enable the glass to be kept clean in most situations:
a) Wet or unseasoned wood, or logs overhanging the front fence will cause the glass to blacken.
b) The airwash relies on a supply of heated air to keep the glass clean, therefore, when lighting the stove allow the firebed to become well established before closing the air control. This may also be necessary when re-fuelling the stove.
c) When re-fuelling keep the fuel as far back from the front fence as possible, do not try to fit too much fuel into the firebox
d) Do not completely close the air control.
It is always more difficult to keep the glass clean when running the stove very slowly for long periods.
If blackening of the glass still occurs check that all flue connections and the blanking plate are well sealed. It is also important that the chimney draw is sufficient and that it is not affected by down-draught.
When the chimney is warm a draught reading of at least 1.25 mm (0.05 in.) water gauge (12Pa) should be obtained. Some blackening of the glass may occur below the level of the fuel retainer. This will not obscure the view of the fire or affect its performance.
Fume Emission
Warning Note: Properly installed and operated this appliance will not emit fumes. Occasional fumes from de-ashing and re-fuelling may occur. Persistent fume emission is potentially dangerous and must not be tolerated. If fume emission does persist, then the following immediate actions should be taken:
a) Open doors and windows to ventilate the room and then leave the premises.
b) Let the fire out and safely dispose of the fuel from the appliance.
c) Check for flue or chimney blockage, and clean if required.
d) Do not attempt to re-light the fire until cause of fuming has been identified, if necessary seek professional advice.
The most common cause of fume emission is flueway or chimney blockage. For your own safety these must be kept clean.
Fire blazing out of control
Check that:
a) The door is tightly closed.
b) The air control slider is fully closed.
c) A suitable fuel is being used.
d) Door seals and air slide are intact.
Chimney Fires
If the chimney is thoroughly and regularly swept, chimney fires should not occur. However, if a chimney fire does occur close the air control, and tightly close the door of the appliance. This should cause the chimney fire to go out in which case the controls should be kept closed until the stove has gone out. The chimney and flueways should then be cleaned. If the chimney fire does not go out when the above action is taken then the fire brigade should be called immediately. After a chimney fire the chimney should be carefully examined for any damage. Expert advice should be sought if necessary.
CO ALARM
Your installer should have fitted a CO alarm in the same room as the appliance. If the alarm sounds unexpectedly, follow the instructions given under “Warning Note” above.
IF YOU NEED FURTHER HELP
If you need further help with your Charnwood then your Installer will be able to provide the answers to most questions. Your Local Charnwood Dealer has a great deal of experience and will also be able to provide helpful advice. Further help is available from Pivot Stove & Heating who will be pleased to give advice, if necessary.

INSTALLATION INSTRUCTIONS

UNPACKING THE STOVE
The stove arrives bolted and strapped to its pallet. There must be adequate facilities for unloading and manoeuvring into position. The wrapping is first removed, then the stove released from the pallet by removing 4 pallet bolts using a 10mm spanner. The pallet brackets can now be removed from the stove by tilting it and using a 13mm spanner to remove the bolts. The pallet is intended to be cut up and used for kindling fuel.
The cooking plate is wrapped in greaseproof paper and secured by a band. To release the cooking plate, cut the band that is attached to the airwash tube above the throat plate. The band is visible by looking up into the top of the fire chamber. The cook plate has been oiled so gloves are recommended when handling. Once the band has been cut, carefully lift the cook plate out of the top of the stove top by pushing it up from underneath inside the fire chamber and remove the greaseproof paper. When returning the cook plate, the rope seal may first need to be ‘plumped’ up before resting the cook plate on top. Once in place, the cook plate should be firmly pushed down onto the rope seal to bed it in. The cook plate is heavy, handle with care and wear gloves.
The heatshield underneath the stove can be removed for trucking into position and must be returned once in position. The vertical rear flue adaptor, flue collar and Vertical rear flue adaptor heat shield will also need to be unboxed and fitted over the rear outlet. The oven and the firebox will be packed with items such as the oven shelves, baking tray, gloves etc.
HEALTH AND SAFETY PRECAUTIONS
Please take care when installing the stove.
Ideally there should not be an extractor fan fitted in the same room as the appliance. If this situation is unavoidable then specialist advice should be taken to ensure that the extractor fan does not cause the appliance to emit fumes into the room. The external air kit will help with this in some situations. Alternatively, an additional air supply correctly positioned may be necessary. It is essential to carry out a spillage test to ensure that the appliance can operate safely when the extractor fan is operating.
There must be an adequate air supply into the room in which the appliance is installed to provide combustion air. The combustion air supply must be via a permanently open vent. The requirement for minimum free area is partly dependent on the design air permeability of the house. In older properties the air permeability will be above 5.0m³/(h.m²), but in some modern properties it may be less. The vent must be positioned such that it is not liable to blockage. Minimium areas are given in the following table: Minimium areas are given in the following table:

Haven

5.0| 11 (1.76)
<5.0| 38.5 (6.0)

A fixed ducted air supply may be used as an alternative to the traditional method of using a permanent open vent into a room to supply air for combustion.
External air supply kits are available please contact Charnwood for more information. Instruction sheet ref: TIS 120
CO ALARMS
It is recommended that a carbon monoxide alarm is installed in the same room as the appliance, in accordance with the alarm manufacturer’s instructions.
FLUE
In order for the appliance to perform satisfactorily the flue must give sufficient draw when warm (minimum of 12pa/0.05” wg). The height of the flue must comply with local building regulation requirements. The internal dimensions of the flue MUST NOT BE LESS THAN 125mm (5”).
The listed flue’s construction and installation must comply with the requirements of AS/NZS2918:2018 and must also meet local building codes. The flue must be suitable for burning solid fuel, lined in good condition and at least 4.6m in height from the base of the appliance. The flue and all its component’s must be installed according to the manufacturer’s instructions. The flue exit requirements of AS/ NZS2918:2018 are 1000mm above the roof and 600mm above any projection within 3000mm, see flue clearances diagram (page 15). This stove is not suitable for use in a shared flue system.
It is important that there is sufficient draw in the flue and that the flue does not suffer from down-draught. When the flue is warm the draw should be not less than 1.25mm (0.05”) water gauge (12 Pa). If in doubt about the chimney seek expert advice.
FLOOR PROTECTOR AND FIRE SURROUND
The stove must stand on a fireproof floor protector and must not be situated closer than the minimum distance from combustible materials to the sides or rear above hearth level unless adequately fireproofed in accordance with local building regulations. If installed on a combustible floor, floor protection must be provided in the form of a non-combustible material to the minimum specifications described in the ‘Floor protector’ section (page 14). The floor protector should extend 300mm in front of the appliance door.
If in doubt as to the positioning of the stove, expert advice should be sought either from the supplier or the local building inspector. The fireplace must allow good circulation of air around the appliance to ensure that maximum heat is transferred to the room and also to prevent the fireplace from overheating. A gap of 150mm (6”) each side and 300mm (12”) above the appliance should give sufficient air circulation.
In order for the fire to operate correctly the rear air inlet must not be obstructed.
The appliance should be installed on a floor with adequate loadbearing capacity. If an existing construction does not meet this requirement then please take suitable measures to achieve this. (e.g. load distributing plate.)
CONNECTIONS TO FLUES
The Haven must be connected to the flue using flue pipe of 125mm (5”) diameter.
There are several ways of connecting the stove to the flue. These are illustrated in Figs. 6 to 8.
The chimney cannot be swept through the appliance and a clean out door is required. Horizontal lengths of flue must be kept to a minimum and should not be more in length than the flue diameter.
All flue connections must be well sealed.
SOOT DOORS
In most back outlet installations it will be necessary to have a soot door to enable the chimney to be swept. Soot doors may either be in the actual brickwork of the chimney, the register plate or the connecting flue pipe. Various positions of soot doors are shown  in Figs. 6 to 8.
PRE LIGHTING CHECK
Ensure that the throat plate is fitted in the roof of the appliance. For location and positioning see Fig. 4.
Check that the front fence is fitted correctly and that the door closes properly.
COMMISSIONING
On completion of the installation allow a suitable period of time for the fire cement and mortar to dry out before lighting the fire. Check to ensure that smoke and fumes are taken from the appliance up the chimney and emitted safely. Also check all joints and seals. On completion of the installation and commissioning please leave the operating instructions with the customer and advise them on the use of the appliance

FLOOR PROTECTOR

MINIMUM FLOOR PROTECTOR DIMENSIONS FOR HAVEN AUSTRALIA MIN. FLOOR PROTECTOR DIMENSIONS
A. 915mm
B. 1145mm (Stove placed centrally)
C. 300mm (in front of the appliance fire door)
NON-COMBUSTIBLE FLOOR PROTECTOR MATERIAL
Minimum thickness: 6mm
Minimum thermal resistivity: 0.026m 2 K/W (compressed board)
Installed in accordance with: AS/NZS 2918:2018 3.3.2

CLEARANCE FROM COMBUSTIBLES

COMBUSTIBLE WALLS Standard Clearance
A. 186mm
B. 90mm*
C. 698mm
D. 325mm Corner Clearance
A. 388mm
B. 175mm

• This distance is taken from the back of the VRFA Heat shield to the combustible wall.

FLUE CLEARANCES DIAGRAM

Summary of minimum height of flue sytem exit requirements from AS/NZS 2918:2018

STANDARD TRIPLE SKIN FLUE KIT

INSULATED ROOM SEAL FLUE KIT

STANDARD FLUE KIT INSULATED ROOM SEAL FLUE KIT
FULLY SEALED FLUE KIT INSULATED ROOM SEAL FLUE KIT
REAR FLUE KIT

COMPLIANCE DATA

HAVEN – COMPLIANCE DATA

**CHARNWOOD
NEWPORT, IW
PO30 5WS, UK
WWW.CHARNWOCD.COM| DISTRIBUTED BY:**
PIVOT STOVE & HEATING CO
120 VICTORIA ST,
NORTH GEELONG VIC 3215.
AUSTRALIA
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TESTED BY:| ASFT
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TEST REPORT NO:| ASFT23053
TESTED TO:
AS/NZS 4012/4013 (2014)
DATE: 09/08/2023
MODEL:| Haven
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MODEL CODE:| DBA
TYPE:| Freestanding

ONLY USE RECOMMENDED FUELS.
This wood heater needs periodic inspection and repair for proper operation. Consult the operating & installation manual for minimum clearance distances from combustibles. No catalytic combustor. Follow the users instructions.
MAXIMUM AVERAGE HEAT OUTPUT BURNING HARDWOOD: 5kW
OVERALL AVERAGE EFFICIENCY BURNING HARDWOOD: 7 3%
PARTICULATE EMISSIONS FACTOR: 0.6g/kg

HAVEN DIMENSIONS

HAVEN PARTS LIST

Charnwood Haven Australia Parts List
Issue

*These items are not shown on the drawing.

Please specify colour when ordering.

To obtain spare parts please contact your local stockist giving Model, Part No. and Description. In case of difficulty contact the manufacturer at the address shown. This drawing is for identification purposes only.

CHARNWOOD AUSTRALIA GUARANTEE

To register your 10 Year Stove Guarantee please visit or scan QR: www.charnwood.com/my-stove/guarantees/ and enter the following code: CGG-AUS TERMS AND CONDITIONS
10 Year Warranty: The firebox of your Charnwood Stove is guaranteed against material and manufacturing defect for a period of 10 years
1 Year Warranty: The consumable items such as bricks, rope seal and associated parts are guaranteed for a period of 1 year.

• The guarantee registration form must be completed online and submitted within 14 days of purchase to enable the guarantee to be activated.
• The following conditions apply:
• If any part fails due to manufacturing or material defect within the guarantee period Charnwood will, free of charge, either repair or replace the part at their discretion. The decision of Charnwood is final.
• This guarantee is for parts only.
• Charnwood will not be liable for any consequential loss or incidental loss, damage or injury however caused.
• This guarantee will become void if the appliance: is not installed in accordance with the installation instructions; is not regularly serviced in accordance with the installation instructions; is subject to misuse or neglect, including the use of nonrecommended fuel; or if repairs or modifications have been carried out by anyone other than Charnwood or their official representatives.
• All claims on this guarantee must be made through the supplier of the appliance and must be accompanied by proof of purchase.
• Nothing in this guarantee shall affect your statutory rights.

EXCLUSIONS AND LIMITATIONS
This Guarantee does not cover the following:

• Charnwood will not be liable for any consequential loss or incidental loss, damage or injury however caused.
• This guarantee will become void if the appliance is not installed by a suitably qualified and is not installed in accordance with the AS.NZS 2918
• This guarantee will become void if the appliance is not installed in accordance with the installation instructions and is not regularly serviced, in accordance with the installation instructions.
• If the product is subject to misuse or neglect, including the use of non-recommended fuels.
• If repairs or modifications have been carried out by anyone other than Charnwood or their authorised representatives.
• Damage caused by over-firing of the stove. Please refer to our operating instructions for further details.
• Damage caused by storing or using the product in a damp environment. Corrosion caused by condensation, damp or water ingress into the flue, chimney or the surrounding of the stove.
• Defects or faults caused by local conditions such as draught problems and chimney defects.
• The paint finish will require touching up or repainting from time to time. Maintaining the finish is normal practice and is not covered by the guarantee.

your premier dealer

BISHOPS WAY, NEWPORT, ISLE OF WIGHT PO30 SWS, UNITED KINGDOM
TEL. +44 (0) 1983 537777
FAX. +44 (0) 1983 537788
WWW.CHARNWOOD.COM
A Division of A.j.Wells & Sons Limited Registered in England No, 03809371

References

• Guarantees and Warranties - Charnwood Stoves

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