DELL U2424HE Monitor User Guide

DELL U2424HE Monitor

Product Information

Specifications:

• Product: Monitor Firmware Update Tool
• Compatibility: Works with monitors that support firmware updates
• Connection: USB Type-C cable

Product Usage Instructions

Firmware Update Pre-rquisites:

1. Connect the monitor to a power source during the update process.
2. Ensure only one video input source (DisplayPort or HDMI) is connected from the computer to the monitor. Unplug all other video cables.
3. Connect the USB Type-C cable directly between the monitor and your computer. Remove any other USB cables and devices between them.
4. Disconnect all other monitors from the computer to have only one display connected.
5. It is recommended to use a notebook for updating to prevent screen blackout on the monitor.
6. Do not unplug cables until the update process is complete.
7. Disable sleep mode before starting the firmware update.
8. Update one monitor at a time, avoid updating multiple monitors simultaneously.

Installation:

Install via GUI:

1. Double-click on the deb file on the desktop and click Install in the Ubuntu software center.
2. Execute the firmware update tool via the Ubuntu desktop.
3. Load the firmware file automatically or manually select it by navigating to the UPG firmware file.
4. Click Update to start updating the firmware.
5. Follow on-screen instructions to restart your monitor after the update completes.

Install via Command:

1. Copy the deb file to the desktop.
2. Open the terminal and input the command: sudo dpkg -i filename (e.g. sudo dpkg -i ~/Desktop/Dell_U2424HE_FWUpdate_M3B102_Ubuntu.deb).
3. Execute the firmware update tool via the Ubuntu desktop.
4. Load the firmware file automatically or manually select it by navigating to the UPG firmware file.
5. Click Update to start updating the firmware.
6. Follow on-screen instructions to restart your monitor after the update completes.

Frequently Asked Questions

Q: How long does the update process take?

A: The update process takes up to 6 minutes. Do not power off or disconnect cables during this time.

Q: What should I do if I encounter issues during or after the update?

A: If you experience problems during or after the update, please refer to the Troubleshooting section in the user manual for assistance.

Overview

Firmware update tool is an application used to update monitor firmware.

Firmware Update Pre-requisites

1. Connect the monitor to a power source, during the firmware update process.

2. Make sure there is only ONE video input source, e.g. DisplayPort or HDMI, from the computer to the monitor.
   NOTE: Ensure that all other video cables between the monitor and the computer are unplugged.

3. Connect the USB Type-C cable directly between the monitor and your computer. Do not use any other device between this connection.

   • NOTE: Ensure that other USB cables and USB devices between the monitor and the computer are unplugged.
   • NOTE: Disconnect all other monitors from the notebook or desktop. This will ensure that only one display is connected while conducting firmware update.
   • NOTE: It is recommended to update the firmware with a notebook as the monitor screen may go blank during the firmware update process.

  * NOTE: Do not unplug the cables till the updating process finishes.
  * NOTE: Please disable sleep mode before you launch the firmware update.
  * NOTE: Update one monitor at a time. Do not conduct firmware update on multiple monitors at a given time.

Installation

Install via GUI

1. Double-click deb file (e.g. Dell_U2424HE_FWUpdate_M3B102_Ubuntu.deb) on the desktop and then click the Install button in Ubuntu software center.

2. Execute firmware update tool via Ubuntu desktop.

3. 3Initializing for device status.

4. The utility will load the firmware file automatically. Or, you can select your file manually by clicking and navigating to the UPG firmware file.

5. Click Update. The utility will start updating the new firmware

6. Once the updating process is completed, please follow the on-screen instructions to re-start your monitor.

NOTE: Update takes up to 6 minutes. Do not power off or disconnect cable while updating.

NOTE: If you experience problems during or after update, refer to Troubleshooting.

Install via Command

1. Copy deb file (e.g. Dell_U2424HE_FWUpdate_M3B102_Ubuntu.deb) to the desktop.
2. Open the terminal and input command. sudo dpkg -i filename (e.g. sudo dpkg -i ~/Desktop/ Dell_U2424HE_FWUpdate_M3B102_Ubuntu.deb)

3. Execute firmware update tool via Ubuntu desktop.

4. Initializing for device status.

5. The utility will load the firmware file automatically. Or, you can select your file manually by clicking and navigating to the UPG firmware file.

6. Click Update. The utility will start updating the new firmware.

7. Once the updating process is completed, please follow the on-screen instructions to re-start your monitor.

NOTE: Update takes up to 6 minutes. Do not power off or disconnect cable while updating.
NOTE: If you experience problems during or after update, refer to Troubleshooting.

Uninstall

1. Open the terminal and input command.
   sudo dpkg -P dell-monitor-firmware-update-utility

Troubleshooting

•   Check if the firmware file has read permission.

•   Check if you have owner rights for the firmware file.

•   Run the utility with administrator privileges.

Monitor not detected| Follow Firmware Update Pre-requisites to check if the power and USB cables are properly connected to your computer and reopen the Monitor Firmware Update Utility.
Write protection error| Re-try updating with the following steps:
Flash erase error| 1 Close the Monitor Firmware Update Utility.

2 Turn off the monitor by pressing the power button.

Update error| 3 Re-plug the power cord.
Monitor firmware checksum error| 4 Turn on the monitor.

5 Try updating again with the Monitor Firmware Update Utility.

USB device inactive after new firmware installation.| Re-try the updating steps from 1 to 4 as stated above.
A warning message appears: “Firmware update was not completed. Please update the monitor firmware again.”| Re-try updating the monitor’s firmware. Do not turn off the ISP tool until the update is complete.

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>