ieGeek 2K PTZ Outdoor Security Camera User Manual

ieGeek 2K PTZ Outdoor Security Camera

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Email:service@iegeek.com

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Technical Support

If you need help, please contact ieGeek before returning your product. Most questions can be answered through our online support center at http://www.iegeek.com or our after-sale mailbox at service@iegeek.com.

Camera Introduction

APP Installation and Account Registration

Download ‘ieGeek Cam’ APP

• Method l: Download the ‘ieGeek Cam’ APP from APP Store (ios) or Google Play (Android);
• Method 2: Scan “ieGeek Cam’ APP QR code to download it.

Tips: Please turn on 2 below permissions while using this APP for the first time.

1. Allow the ‘leGeek Cam’ APP to access mobile cellular data and wireless LAN or it will fail to add IP camera.
2. Allow ‘leGeek Cam’ APP to receive pushed message otherwise the phone will not receive alarm push when motion detection or audible alarm is triggered.

Register Account

New users need to register by email. The concrete steps are as follows:

1. Click “Register”
2. Follow the steps to complete the registration of the account
3. Log in.

Note:

• When registering a new account, please choose the region which you are actually in and the correct country code. (Different registered regions can’t share the camera.)
• Please choose to register by e-mail.

How to Add a Camera for APP

Before Using:

1. Please insert the Micro SD card before power on, otherwise, the SD card can not be detected.
2. Put the camera and smartphone 1-3 ft ( 30-100 cm)away from the router to set Wi-Fi.
3. Make sure that the camera is using 2.4GHz Wi-Fi.

Wi-Fi Connection Steps

My camera fails to connect Wi-Fi?

1. Before adding a device, make sure that the device is in the state of slow flashing red light. If the indicator status is abnormal, please restore the device to factory settings(long press and hold the device RESET button until you hear the ‘boogu’Sound)
2. Please make sure the Wi-Fi the camera is connected is 2.4GHz. In our experience, network connection fails in most cases, which is caused by users used 5GHz WIFI.
3. Make sure the password correction of the Wi-Fi. (Note:the password of the WiFi cannot include single quote, underline, space and virgule ).
4. Check the number of devices your router connected. In general, the router has a connection limit. Once the devices that your router connected excess its max limit numbers, other devices cannot connect the router.
5. Make sure the QR code on the phone screen is normal and the distance between the phone and the camera lens is 10-15cm (3.9- 5.9 inches) during the scanning process.
6. After checking the above information, if the camera cannot connect the Wi-Fi, please try to re-download the APP, reset the camera restart the router, and then add the camera again.
7. If you tried all steps, but still no luck, please message your order and problem to service@iegeek.com. Our professional customer service team will help you solve the problem.

Mounting The Camera To The Wall

Note:

In order to obtain the best product performance and avoid unnecessary environmental disturbances, please pay attention to the following during the installation process:

• Try to avoid installing the product on the side of a lively road. Frequent pedestrians and vehicles will keep waking up the camera, resulting in frequent alarm messages.
• Do not install the product very far from the router, the product needs a good WI-Fl signal to work properly.

FAQs

• Ql: Why I receive alarm messages too frequently?
  • Al: If the phone receives alarm messages too frequently, it is recommended to lower the motion detection sensitivity or set the alarm area in the app.
• Q2: Why there are no moving objects in the alarm picture that the phone frequently receives?
  • A2: It may be due to factors such as changes in light and shadow in the motion detection range, it is recommended to lower the motion detection sensitivity or set the alarm area in the app.
• Q3: Is this camera compatible with computer software?
  • A3: No. This camera is only compatible with mobile phone and tablets, it can’t be connected to computer software.
• Q4: Does the camera support a battery or solar power supply?
  • A4: No. This camera is a corded electrical appliance, you need to plug it in l3D electricity.
• Q5: Why the Micro SD card cannot be recognized?
  • A5:
  • 1. Please try to format your micro SD card and reset the camera, and then reconnect again.

2. If this method doesn’t work, please change to another Micro SD card. It is recommended to use a SanDisk special security Micro SD card, class 10 (legal), not over than 128GB.
3. If you tried all steps, but still no luck, please message your order and problem to our official email service@iegeek.com, our professional customer service team will help you solve the problem.

• QS: Can I view footage when away from home on my phone?
  • A6: Yes. As long as you follow the user manual and connect the camera to the app successfully, then you can view footage via the mobile phone wherever you are.
• Q7: Can this camera be connected to a network by Ethernet cable?
  • A7: No. This camera only supports a 2.4 GHz wireless wifi connection.
• QS: Can this camera record full day?
  • AS: Yes. This camera can record 24/7. You can set up “full-day recording” in the app.

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