ieGeek ZS-GQ2 PTZ Outdoor Security Camera User Manual
- June 13, 2024
- ieGeek
Table of Contents
PTZ OUTDOOR SECURITY CAMERA
USER MANUAL
Official Email:service@iegeek.com
ZS-GQ2 PTZ Outdoor Security Camera
Technical Support
If you need help, please contact ieGeek before returning your product. Most
questions can be answered through our online support center at
http://www.iegeek.com or our after-sale mailbox at
service@iegeek.com.
Please read this manual thoroughly before using this wireless security camera.
f you have any issues, please email your order number and the problem TO our
after-sale mailbox: service@iegeek.com. Receiving
your message, we will provide a fast solution in 24 hours.
Camera Introduction
Reset Key| Press and hold RESET for 5 seconds to reset the device to factory
setting. (You will hear tips if reset successfully)
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SD Card Slot| Support local SD card storage (up to 128G)
Lens| Support FHD resolution
Microphone| Capture sound for your videos
Working Status Light| Solid on red: Network is abnormal Flashing red slowly:
Ready for Wi-Fi connection Flashing red quickly: Wi-Fi connecting Solid on
blue: Wi-Fi connected Successfully
APP Installation and Account Registration
• Download ‘CloudEdge’ APP
Method 1: Download ‘CloudEdge’ and ‘ieGeek Cam’ APP from APP Store (iOS) or
Google Play (Android);
Method 2: Scan ‘CloudEdge’ APP QR code to download it.
Download on the App Store| GET IT ON Google Play
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https://itunes.apple.com/app/id1294635090?mt=8
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https://play.google.com/store/apps/details?id=com.cloudedge.smarteye
Tips: Please turn on 2 below permissions while using this APP for the first time.
- Allow ‘CloudEdge’ APP to access mobile cellular data and wireless LAN or it will fail to add IP camera.
- Allow ‘CloudEdge‘ APP to receive pushed message or the phone will not receive alarm push when motion detection or audible alarm is triggered.
• Register Account
New users need to register by email. The concrete steps are as following:
- Click “Register”
- Follow the steps to complete the registration of the account
- Log in.
Note:
- When registering a new account, please choose the region which you are actually in and correct country code. (Different registered regions can’t share the camera.
- Please choose to register by e-mail.
How to Add a Camera for APP
Before Using:
- Please insert the Micro SD card before power on, otherwise, the SD card can not be detected.
- Put the camera and smart phone 1-3 ft (30-100 cm)away from the router to set Wi-Fi.
- Make sure that the camera is using 2.4GHz Wi-Fi.
Wi-Fi Connection Steps
My camera fails to connect Wi-Fi?
- Before adding a device, make sure that the device is in the state of slow flashing.red light. If the indicator status is abnormal, please restore the device to factory settings(long press and hold the device RESET button until you hear the ‘boogu’Sound)
- Please make sure the Wi-Fi the camera connected is 2.4GHz. In our experience, network connection is failed in most cases, which is caused by that users used 5GHz WIFI.
- Make sure the password correction of the Wi-Fi. (Note:the password of the WiFi cannot include single quote, underline, space and virgule ).
- Check the number of the devices your router connected. In general, the router has a connection limits. Once the devices that your router connected excess the its max limit numbers, other devices will cannot connect the router.
- Make sure the QR code on the phone screen is normal and the distance between the phone and the camera lens is 10-15cm (3.95.9inch) during the scanning process.
- After checking the above information, if the camera cannot connect the Wi-Fi, please try to re-download the APP, reset the camera and restart the router, and then add the camera again.
- If you tried all steps, but still no luck, please message your order and problem to service@iegeek.com.
Mounting The Camera To The Wall
Note:
In order to obtain the best product performance and avoid unnecessary
environmental disturbances, please pay attention to the following during the
installation process:
- Try to avoid installing the product on the side of a lively road. Frequent pedestrians and vehicles will keep waking up the camera, resulting in frequent alarm messages.
- Do not install the product very far from the router, the product needs a good WI-FI signal to work properly.
FAQs
In the process of using this product, if you encounter the following problems, you can adjust the motion detection sensitivity to solve them.
• If the phone receives alarm messages too frequently, it is recommended to lower the motion detection level or set the alarm area. • If you find that there are no moving objects in the alarm picture that the phone frequently receives, it may be due to factors such as changes in light and shadow in the motion detection range, it is recommended to lower the motion detection level or set the alarm area.
Made in CHINA
FCC ID: 2AZL7-ZY-C6
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Prolinx GmbH Brehmstr.
56, 40239 Duesseldorf Germany| Prolinx Global LTD27 Old
Gloucester Street London, WCIN 3AX, UK