hixx DG02 HI Tails Pet Nail Grinder User Manual

DG02 HI Tails Pet Nail Grinder
User Manual II,TAILS
Pet Nail Grinder
User Manual
Model: DG02

IMPORTANT SAFETY INSTRUCTIONS

BEFORE USING THIS PRODUCT READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL. KEEP AWAY FROM WATER.

DANGER
To reduce the risk of electric shock:

1. Do not place or drop into water or other liquid.
2. Do not use while bathing or in a shower.
3. Do not handle any part of the charger or product with wet hands.
4. Do not place or store the product where it can fall or be pulled into a tub or sink.
5. If the product falls into water, unplug it immediately. Do not reach into the water.
6. Turn off and unplug the product before cleaning.
7. Always unplug the product immediately after charging.

WARNING
To reduce the risk of burns, fire, electric shock, or injury to persons:

1. The product is intended for household use only.
2. Do not use the product for any other purpose than grooming the toe-nails of a dog or cat.
3. Some pets may resist nail grinding or even exhibit aggressive behavior. Before using the product, be sure to desensitize your pet (for details, please refer to the guide on the reverse side of this manual).
4. The product is not intended for use by, on, or near young children, invalids or infirm persons with reduced physical, sensory, or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the product by a person responsible for their safety.
5. Use only as described in this manual. Do not carry out any maintenance other than shown in this manual. Do not use attachments not recommended by HIXX.
6. Do not store or charge near heat sources.
7. Do not use outdoors or operate where aerosol (spray) products are being used or where oxygen is being administered.
8. Do not use the product with a damaged or broken grinding wheel as injury may occur.
9. Use only the power cable provided for charging this product. Do not use with a damaged cable.
10. If the product is not working as it should, if it has received a sharp blow, if it has been dropped, damaged, or dropped into water, do not use and contact the HIXX customer support.
11. Contact the HI.XX customer support when a service or repair is required. Do not disassemble the product as incorrect reassembly may result in an electric shock or fire.
12. Contact the HIXX customer support to replace or recycle the battery. Do not attempt to open the product to remove or replace the built-in battery. The battery used in this product may present a risk of fire or chemical burn if  mistreated.
13. When not in use, the product should be unplugged, stored in a safe and dry location, out of reach of children.
14. The ambient temperature range for operation and charging should be 32°F to 104F

THIS HIXX PRODUCT IS INTENDED FOR HOUSEHOLD USE ONLY.

Do not use the product for any other purpose than grooming the toe-nails of a dog or cat.
The product is not waterproof. Keep away from water. Keep pet hair away from the spinning grinding wheel.

Do not use the product with damaged grinding wheel or power cord.
Do not store or charge near heat sources.
Store in a stable and safe place, out of reach of children.

READ AND SAVE THESE INSTRUCTIONS
Quick Start

Charging
Your nail grinder will need to be fully charged before first use. Battery is fully charged when the LED is steady green.

Power Modes
Your nail grinder has two power modes for different tasks.
Quiet: Slow and gentle grinding.
Runs at a very low volume.
Especially suitable for sensitive pets.
Turbo: High speed and powerful grinding with a moderate running volume.

In the Box

Attaching the grinding wheel
Ensure the grinder is turned off before installing the grinding wheel. Snap the grinding wheel firmly to the grinder through the slot until you hear a click.

Functions

Charging

Power Modes

Your nail grinder has two power modes for different tasks.
Quiet Mode

• Turn the sliding switch to position 1 to switch to Quiet mode.
• In Quiet mode, the nail grinder features a gentle speed and operates at an extremely low volume. It is suitable for small and delicate nails. When using the nail grinder for the first time, and for grooming skittish or nervous pets, it is recommended to try Quiet mode first.

Turbo Mode

• Turn the sliding switch to position 2 to switch to Turbo mode.
• In Turbo mode, the nail grinder features a fast speed and operates at a moderate volume. It is suitable for thick and hard nails and helps reduce trimming time.

Auxiliary Light

• Use the auxiliary lighting function when you need it-according to the current lighting needs and your pet’s tolerance to light.
• Press the auxiliary light button to turn on or off the light.
• The light can be turned on even when the grinder is off.

Maintenance and Cleaning

Removing and Installing the Attachments

• To remove the protective cap, with the nail grinder off, rotate the cap counterclockwise and detach it from the grinder body. (Fig. 1)
• To re-attach the protective cap, with the nail grinder off, follow the above step in reverse order. (Fig. 1)
• To remove the grinding wheel, with the nail grinder off, pull the grinding wheel off from the grinder. (Fig. 2)
• To re-attach the grinding wheel, with the nail grinder off, snap the grinding wheel firmly to the grinder through the slot until you hear a click. (Fig. 3)
• When removing and installing the attachments, please avoid violent operations, otherwise you may cause injury to yourself.

Cleaning the Attachments

• After each use, remove the attachments from the nail grinder to clean out any nail dust.
• Clean the protective cap with the included brush. Or wash the protective cap with water and dry thoroughly with a soft cloth before re-attach on the nail grinder. (Fig. 1)
• Clean the grinding wheel with the included brush. Do not use water to clean the grinding wheel. (Fig. 2)
• Do not attempt to clean the nail grinder by inserting pointed objects through an opening. (Fig. 3) Replacing the Grinding Wheel
•  For maximum efficiency, replace the grinding wheel when worn. Do not use the nail grinder with a damaged or broken grinding wheel as injury may occur.
• You can purchase the replacement grinding wheel by visiting HIXX’s Amazon store.

Troubleshooting

Will not charge
Check that the household electrics are on-test by plugging in another appliance.
Check that the outlet is working- test the nail grinder in a different USB port.
Check the power cable for signs of damage. If damaged, stop using and contact HIXX Customer Support.
The ambient temperature range for operating and charging should be 32F to 104°F. The nail grinder has a built-in safety mechanism that may suspend the charging function if exceeds the safe operating temperature range.
Running time is too short
Make sure that the nail grinder is fully charged before each use.
The grinding wheel may be clogged. Clean the grinding wheel as described in Maintenance and Cleaning.
It is normal to have a moderate reduction in battery discharge time due to battery age or use.
Will not switch off
The nail grinder is switched off using the sliding switch.
**Stops working or LEDs do not light up
Fully charge the nail grinder.
The nail grinder has a built-in safety mechanism that will automatically stop it if exceeds the safe operating temperature range or if the grinding wheel become  blocked.
The grinding wheel may be clogged. Clean the grinding wheel as described in Maintenance and Cleaning.
The ambient temperature range for operating and charging should be 32°F to 104F. Do not use it outdoors. Switch the nail grinder on again after trying the above steps. If the nail grinder is still not working properly, please contact  HIXX Customer Support.
No speed difference between modes
Please contact HI.XX Customer Support.
Unusual noise
The level of sound from your nail grinder will vary depending on the power mode selected. To decrease the noise, use the sliding switch to select Quiet Mode.
If the noise is louder than usual, clean the grinding wheel as described in Maintenance and Cleaning.
Do not use the nail grinder with a damaged or broken grinding wheel as injury may occur. Replace the grinding wheel.
Nail grinder body overheats
The ambient temperature range for operating and charging should be 32F to 104°F. Do not use it outdoors.
The grinding wheel may be clogged. Clean the grinding wheel as described in Maintenance and Cleaning.
Do not use the nail grinder with a damaged or broken grinding wheel as injury may occur. Replace the grinding wheel.
Grinds inefficiently or unevenly
The grinding wheel may be clogged. Clean the grinding wheel as described in Maintenance and Cleaning.
Do not use the nail grinder with a damaged or broken grinding wheel as injury may occur. Replace the grinding wheel.
If the problem is still not resolved after trying the above solutions, please speak to HIXX Customer Support Team. Do not disassemble the product, as incorrect reassembly may result in an electric shock or fire.
Contact Us**

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Email support@hixxhome.com
To help us address your inquiry as quickly as possible, please include the following in your email:

• Your name
• Phone number
• Product name or model number
  We will respond to your inquiry within 12 hours.

Guarantee Terms and Conditions

HIXX CUSTOMER CARE
Thank you for choosing to buy a HIXX product.
Your HI.XX product will be covered for parts (excluding grinding wheel and battery) and labor for 12 months from the date of purchase, subject to the terms of the guarantee. However, indispensable legal rights of the final consumer  under applicable national legislation governing the sales of consumer goods are not affected by the terms of the guarantee. If there are any issues about the product or order, please feel free to contact us via our support email: supprt@hixxhome.com.
LIMITED 12-MONTH WARRANTY
Terms and conditions of the HIXX 12-month limited guarantee.
WHAT IS COVERED
Your HIXX product is warranted against original defects in materials and workmanship for a period of 12 months from the date of purchase or delivery, when used in accordance with the HIXX User Manual. Please retain your proof of purchase. This warranty provides, at no extra cost to you, all labor and parts (excluding grinding wheel and battery) necessary to ensure your product is in proper operating condition during the warranty period (if any part is no longer available or out of manufacture, HIXX will replace it with a functional replacement part).
This warranty is only valid if the product is used in the country in which it was sold.
WHAT IS NOT COVERED
HIXX shall not be liable for costs, damages or repairs incurred as a result of, due to, or from:

• Accidental damage, faults caused by negligent use or case, misuse, neglect, careless operation or handling of the product which is not in accordance with the HI.XX User Manual.
• Use of the product for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the HI.XX User Manual.
• Use of parts and accessories other than those produced or recommended by HIXX.
• Faulty installation (except where installed by HIXX).
• Repairs or alterations carried out by unauthorized parties or agents.
• Normal wear and tear (e.g. grinding wheel etc.).
• Reduction in battery discharge time due to battery age or use.

If you are in any doubt as to what is covered by your warranty, please contact HIXX.
WARRANTY LIMITATIONS AND EXCLUSIONS
To the fullest extent permitted by applicable law, any implied warranties relating to your product including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. To the fullest extent permitted by applicable law, your remedy for breach of this warranty is limited to the warranty service described below. HI.XX will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your product. This limited warranty gives you specific legal rights. You may also have other rights which vary by State. This limited warranty is not transferable.
SUMMARY OF COVER
The repair or replacement of your HIXX product under guarantee will not extend the period of guarantee.
The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.
The guarantee becomes effective from the date of purchase (or to the date of delivery if this is later).
You must provide proof of (both the original and any subsequent) purchase/delivery before any work can be carried out on your HIXX product. Without this proof, any work carried out will be chargeable. Keep your receipt or delivery note.
All work will be carried out by HIXX or its authorized agents.
Any parts which are replaced by HIXX will become the property of HIXX.
CONFORMITY INFORMATION
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Technical Specifications

HIXX’s Guide to Stress-Free Nail Grinding on the Reversed Side

Ease into Nail Grinding

1. Best Timing
   Some pets do get anxious when it comes to nail trimming, it is important to choose a time when your pet is relaxing. It can be helpful to have your pet lie on his/her side, which

2. Paw Handling
   You need to get your pet used to having his/her paws touched handled before introducing the nail grinder. Massage the paw gently and touch the nails while offering your pet treats. Repeat this exercise a few times daily until your pet shows no resistance.

3. Check the Paws for Abnormalities
   While you’re at it, check the paws for debris, ticks, odd nail color, or any signs of injury. Bring any wounds to the attention of your veterinarian before you attempt to trim the nails.

4. Introduce the Nail Grinder
   Gradually train your pet to be comfortable with the nail grinder. Let your pet sniff the nail gnnder while it is turned off. Offering treats to help your pet associate the grinder with rewards Turn the grinder on and run it near your pet’s ear for him/her to get used to the sound.When your pet start to feel comfortable with the nail grinder turned on, try holding the grinder near your pet’s paw. Do not do any actual grinding yet. You may need to repeat the above steps a few times until your pet consistently remains calm with the grinder.

Safety Tips

1. Identify the Quick
   Before grinding your pet’s nails, you need to be able to identify the quick of the nail. The quick is the soft core of the nail. The quick is very sensitive because it contains blood vessels and nerve endings. Should you accidentally cut or grind into the quick, the nail will start to bleed and it is painful for your pet. For light-colored nails, the quick is usually pink. For dark- colored nails, the quick is usually a dark spot, which is harder to see. In both cases, turning on the auxiliary lighting helps to better observe the quick. A rule of thumb for the proper angle at which to trim a pet’s nails is 45 degrees upwards from the bottom of the paw. Grind a little at a time, and keep checking for the quick.
   A rule of thumb for the proper angle at which to trim a pet’s nails is 45 degrees upwards from the bottom of the paw. Grind a little at a time, and keep checking for the quick.

2. Secure Your Pe
   Your pet may become nervous in the presence of the nail grinder so it is best to secure your pet. Since you will need both hands to grind the nails, it may be helpful to ask another person who is familiar with your to assist in restraining your pet.

3. Keep Hair away from the Grinding Wheel r-
   If pet hair is accidentally caught in the nail grinder, immediately tum off the grinder and untangle the hair. For pets with particularly long hair, it is recommended to keep the protective cap on and grind through one of the openings.

How to Use Your HIXX Pet Nail Grinder

1. Turn on the nail grinder and select a power mode. Use the Quiet mode for particularly skittish pets. Use the Turbo mode for large dogs.
   Keep the nail grinder away from the nail when turning on, or the grinder may grab the nail cause loss of control or injury.

2. Hold a paw with your non-dominant hand and spread the toes.
   Carefully hold back fur so you can access the nails. Hold the grinder in your dominant hand and get your pet used to the sound. Support the paw in one hand while operating the nail grinder in the other hand. This is more comfortable for your pet as it lessens vibration on the paw.

3. Press the grinding wheel lightly against the nail for 2-3 seconds at a time. Use a continuous side-to-side motion when grinding each nail. Holding the tip in one place too long can cause unevenness and overheating.
   Do not keep the grinding wheel against the nail for longer than 3 seconds at a time.

4. Do not apply excessive force to the nail when grinding.
   Let the speed of the grinder do the work. Pressure may cause the nail to get too hot, resulting in discomfort for your pet.

5. Instead of attending to one nail at a time, you can also briefly grind each nail on one paw, and then the other, in several passes.
   This allows time for the nails to cool. You may repeat this process as needed.

6. You can check periodically if the grinding wheel overheats. Make sure to tum the grinder off, wait for the grinding wheel to stop spinning, and then touch it quickly to the back of your hand. If it feels hot, let the nail grinder cool down before resuming grinding.
   Never touch the grinding wheel while it is still spinning.

7. Praise your pet frequently during the session and at the end.
   If possible, have a helper offer treats while you grind your pet’s nails.
   Be patient. Take a break if your dog starts excessively growling, yelping, or otherwise seems too anxious to proceed.

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