eufy 318T2253J1 RoboVac G30 Hybrid Owner’s Manual

eufy 318T2253J1 RoboVac G30 Hybrid

Product Information

• Specifications
  • Product: RoboVac
  • Model: N/A
  • Brand: Eufy
  • Power Source: Battery
  • Connectivity: EufyHome App, Amazon Alexa, Google Assistant
  • Features: BoostIQTM, Voice Alert, Wi-Fi Connection

Product Usage Instructions

• Important Safety Instructions
  • To ensure safe usage of your RoboVac, please read and follow these safety instructions:
  • Read the safety instructions carefully before setting up, using, or maintaining the device.
  • Keep the safety instructions accessible for reference at all times.
• About Your RoboVac
  • Your RoboVac package includes the following:
  • RoboVac unit
  • Dust Collector and Filter
  • Rolling Brush
  • Side Brush
  • Sensors and Charging Pins
  • Swivel Wheel
  • Using Your RoboVac
  • Important Tips Before Use: Ensure the RoboVac is fully charged before the first use.
  • Preparation: Place the RoboVac on a flat surface with no obstacles around.
  • Charge Your RoboVac: Connect the charger to the RoboVac to charge it.
  • Use Your RoboVac with the EufyHome App: Download and install the EufyHome App to control your RoboVac remotely.
  • Select a Cleaning Mode: Choose from different cleaning modes based on your needs.
  • Select a Suction Power Level: Adjust the suction power as required.
  • Select BoostIQTM feature: Activate the BoostIQTM feature for increased cleaning power.
  • Use Your RoboVac with Amazon Alexa/Google Assistant: Enable voice control for your RoboVac.
• Cleaning and Maintenance
  • To keep your RoboVac in optimal condition, follow these maintenance steps:
  • Clean the Dust Collector and Filter: Regularly empty and clean the dust collector and filter.
  • Clean the Rolling Brush: Remove any debris from the rolling brush.
  • Clean the Side Brush: Replace or clean the side brush when necessary.
  • Clean the Sensors and Charging Pins: Wipe the sensors and charging pins to ensure proper functionality.
  • Clean the Swivel Wheel: Check and clean the swivel wheel for smooth movement.
• Troubleshooting
  • If you encounter issues with your RoboVac, refer to the troubleshooting section in the manual for solutions related to voice alerts and Wi-Fi connection problems.
• FAQ
  • Q: How often should I clean the filters?
  • A: It is recommended to clean the filters of your RoboVac at least once a week to maintain optimal performance.
  • Q: Can I schedule cleaning times with the EufyHome App?
  • A: Yes, you can schedule cleaning times using the EufyHome App to automate your RoboVac’s cleaning routine.

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device .

WARNING SYMBOLS USED

• This is the safety alert symbol. This symbol alerts you to ill potential hazards that could result in property damage and/or serious bodily harm or death.
• This device can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of this device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• Before cleaning or maintaining this device, the plug must be removed from the socket outlet.
• The battery in this device should only be replaced by a skilled professional.
• When removing the battery, disconnect the device from the supply mains.
• To recharge the battery, only use the detachable power supply unit provided with this device.
• The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• This device is for indoor use only. Do not use it outdoors or on wet surfaces.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room-temperature environments only.
• Clean with a cloth dampened with water only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and lose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-friendly parts inside.
• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpets.
• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
• Only use attachments recommended or described in this manual.
• Do not handle the appliance or plug with wet hands.
• Ensure that the dust bag and/or filters are in place before usage.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behaviour resulting in fire, explosion or risk of injury.
• Do not expose the battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause an explosion.
• Do not modify or attempt to repair the appliance or the battery pack (as applicable), except as indicated in the instructions for use and care.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions.
• Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Notice

This symbol on the device or its packaging A indicates:

• Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities.
• Contact your local authority for information regarding the collection systems available.
• If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being.
• When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC

FCC Statement

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used per the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and the receiver.
3. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/ TV technician for help.

ISED Compliance Statement

• This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).

Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

RF Exposure Compliance Statement

• This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment.
• This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

Declaration of Conformity

• This product complies with the radio interference requirements of the European Community.
• Hereby, Anker Innovations Limited declares that the radio equipment type T2250 complies with Directive 2014/53/EU.
• The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/.
• Maximum output power: 18 dBm
• Frequency band: 2.4G band (2.4000GHz – 2.4835GHz)
• Contains FCC ID 2ANDL-WR1 Contains IC: 23243-WR1

Trademark Notice

• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Google Home is a trademark of Google Inc.

AboutYourRoboVac

What’s in the Box

RoboVac Anatomy

• A. Top & Side
• B. Bottom
• C. Dust Collector
• D. Suction Inlet
• E. Charging Base

Buttons & Indicators

• When you use the Find My Robot function via the EufyHome app, all three LED indicators are solid blue and a voice prompt is heard.
• To conserve power, the blue light on the button becomes dim when:
• RoboVac is not docked to the Charging Base and has been inactive for 10 minutes;
• RoboVac is fully charged for 1 minute.

(Wi-Fi Status Light)                                      Status

Slowly flashing blue| Waiting for connection
Rapidly flashing blue| Connecting with your wireless router
Solid blue| Connected to your wireless router

Using Your RoboVac

Important Tips Before Use

• A Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.
• B Fold tasselled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
• C Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.
• D Keep RoboVac away from wet areas.
• E RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.
• F Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted/reflective/very dark-coloured floors. It is recommended to place physical barriers to block off areas where RoboVac may fall.

Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

1. Remove the foam blocks beside the bumper before use.
2. Install the side brush before use.
3. Turn on the main power switch at the right side of RoboVac.
4. Place the Charging Base on a level surface and against a wall.
5. Remove objects within 3 ft/1 m of the left and right side and 6 ft/2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.
6. Connect the round connector of the adapter to the power socket on the Charging Base and the other end to a wall outlet.
   • When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.
   • Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.
   • Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.

Charge Your RoboVac

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.
  • Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.
  • Method 2: Press on the body to return RoboVac to the Charging Base.
  • Turn off the main power switch if RoboVac will not be used for a long period. To preserve the battery’s lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App

• To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 9.0 (or above) or Android 4.4 (or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
• The Wi-Fi status light on RoboVac is slowly flashing blue.
• RoboVac is attached to the Charging Base to ensure it has enough power during setup.

1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
2. Open the app and create a user account.
3. Tap the”+” icon to add RoboVac to your EufyHome account.
4. Follow the instructions in the app to set up the Wi-Fi connection.
   • After connecting successfully, you can control RoboVac via the app.
   • With the app, you can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications and access additional features.

Wi-Fi Status Light

• If you have any problems during the Wi-Fi setup process, refer to the “Troubleshooting> Wi-Fi connection” section in this Manual.
• If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine.

Restore Factory Settings

• Press and hold on RoboVac for 10 seconds to restore factory settings if necessary.
  • You will hear a voice prompt when the settings have been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.

Schedule Cleaning

• With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.
• You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is available in the app only.

Start / Pause Cleaning

• Make sure the main power switch at the side of RoboVac is turned on before use.
• You can also start or pause cleaning via the EufyHome app.

1. Press on RoboVac to start cleaning in Auto Mode
2. Press again to pause cleaning.

Select a Cleaning Mode

Auto-cleaning

After startup, RoboVac moves from the Charging Base and automatically determines its cleaning route, following a bow-shaped cleaning method. When the entire clean is finished, RoboVac automatically returns to the Charging Base.

• Press on RoboVac to start cleaning in Auto Mode.
• In the EufyHome app, RoboVac can be set to return to the Charging Base automatically if the battery level becomes low. Once recharged, RoboVac will resume to finish the remaining cleaning.
• By default, RoboVac starts in Auto-cleaning mode when it is turned on.

Spot cleaning

• RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.
• Press on RoboVac to start cleaning in Spot Mode.

Select a Suction Power Level

In the EufyHome app, select a suction power level according to your needs:

• Standard (Default)
• Turbo
• Max
• BoostlQ™

When RoboVac starts cleaning the next time, it will clean according to the suction power level you previously selected.

Select BoostlQ™ feature

• In the EufyHome app, select the BoostlQ™ feature according to your needs.
• While cleaning at a standard suction power level, RoboVac will automatically increase the suction power if it detects that stronger power is needed to ensure the best clean.
• BoostlQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level.
• If the vacuuming noise caused by BoostlQ™ disturbs you, you can disable this feature.

Use Your RoboVac with Amazon Alexa/Google Assistant

• Amazon Alexa or Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.
• Currently, this feature only supports English, German, French, and Spanish. You could check regularly if more languages are supported at https://www.eufylife.com/support/.

Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
• You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant

1. Open the EufyHome app and find “Smart integrations” in the top left.
2. Follow the on-screen instructions to complete the setup.
3. For more information about how RoboVac works with Amazon Alexa/Google Assistant, visit https://www.eufylife.com/support/. for details.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

Clean the Dust Collector and Filter

1. Press the dust collector release button to pull the dust collector out.
2. Open and empty the dust collector.
3. Remove the filter.
4. Tap the filter to remove dust.
5. Place the filter back into the dust collector.
6. Push the dust collector back into the main unit.

Clean the Rolling Brush

1. Pull the release tabs to unlock the brush guard as shown.
2. Lift the rolling brush to remove.
3. Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking it into place.
5. Press down to snap the brush guard into place.

Clean the Side Brush

Foreign substances, such as hair, can easily get tangled in the side brush, and dirt may adhere to it. Be sure to clean it regularly.

1. Remove the side brush.
2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brush.
3. Use a cloth dampened with warm water to remove dust from the brush or to gently reshape it.
   • Only use the side brush when it is completely dry.

Replace the Side Brush

The side brush may become bent or damaged after being used for some time. Follow the instructions below to replace it.

• Pull off the old side brush and snap the new one into place.

Clean the Sensors and Charging Pins

• To maintain the best performance, clean the drop sensors, path tracking sensors and charging pins regularly.
• Dust off the sensors and charging contact pins using a cloth or cleaning brush.
• Clean the path-tracking sensor with a soft, dry cloth.
• Be careful not to make the path-tracking sensor dirty by touching it with your hands.
• Do not clean the path tracking sensor with sharp-pointed objects, as it may damage the sensor.

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1. Remove the swivel wheel.
2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3. Reinstall the wheel and push in until it clicks into place. Do not clean the swivel wheel with water.

Troubleshooting

Voice Alert

When an error or issue occurs, the red indicator on RoboVac will flash and you will hear a specific voice prompt. Follow the voice prompt to solve the problem.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.
Wi-Fi Setup Requirements

• RoboVac:
  • RoboVac is fully charged and the main power switch at the side of RoboVac is turned on.
  • The Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
  • Use the correct password for your network.
  • Do not use a VPN (Virtual Private Network) or Proxy Server.
  • Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
  • You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support a 5GHz frequency band.
  • If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/SGHzmixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
  • When connecting to a hidden network, make sure you enter the correct network name, and SSID (case sensitive), and connect to a 2.4GHz wireless network.
  • When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
  • The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.
• Network Security Requirement
  • WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• Wi-Fi Channels
  • The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
  • Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
  • A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11.
  • If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the Eufy service centre for help.

Specifications

Customer Service

For FAQs and more information, please visit www.eufylife.com.

• Email: support@eufylife.com.
• Live Chat: www.eufylife.com.
• Customer service hotline:
  • (US) +1 (800) 988 7973 Mon-Fri 9:00 am – 5:00 pm (PT)
  • (UK) +44 (0) 1604 936200 Mon-Fri 6:00 -11:00 (GMD
  • @EufyOfficial
  • @EufyOfficial
  • @EufyOfficial
  • @EufyOfficial
• Anker Innovations Limited
• Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

Quick Start Guide

Using Your RoboVac

Remove the sticker on the power switch, and the foam blocks beside the bumper before use.

If you cannot remove the objects surrounding the Charging Base, check whether Robo Vac can return without assistance; if not, contact eufy customer service for help.

• Always keep the Charging Base plugged in, otherwise, Robo Vac will not automatically return.
• When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.
• Fully charge RoboVac before use. The LED indicator on the  button breathes orange while charging, and turns solid blue when fully charged.
• Download the EufyHome app and follow the instructions in the app to complete the Wi-Fi connection. Then you can control Robo Vac via this app. Refer to the Owner’s Manual for details.

MOPPING

• Do not use the mopping mode on a carpeted floor.
• Wet the cloth before mopping.

Important Tips

When using it for the first time, follow Robo Vac to observe and resolve any problems that may occur.

• a Remove power cords and small objects from the floor that may entangle Robo Vac. You can use the supplied cable ties to organize your wires and power cords.
• b Fold tasselled edges of area rugs underneath to prevent tangling Robo Vac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02in / 26mm as they may cause Robo Vac to malfunction.
• c It is strongly recommended to place boundary strips in front of fireplaces and certain areas (i.e. air vents) that may cause damage to Robo Vac if entered.
• d Keep Robo Vac away from wet areas during cleaning.
• e Robo Vac may climb on top of objects less than 0.63in / 16mm in height. Remove these objects if possible.
• f Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted/reflective/very dark-colored floors. It is recommended to apply the Boundary Strip(s) to block off areas where Robo Vac may fall.
• g To keep Robo Vac away from any area or item you do not want Robo Vac to clean, apply the Boundary Strip(s) on the floor with adhesive tape to create a virtual barrier. Make sure the strips are placed FLAT on the floor.

Limited Warranty

eufy RoboVac – Limited Warranty

NOTE: This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. This One-Year Limited Warranty applies to purchases made from authorized retailers of Anker Innovations Limited, and implied warranties will be limited to the duration of this limited warranty. Warranty coverage applies to the original owner and the original product only and is not transferable. For eufy-Certified Refurbished products, a Warranty Period of three (3) months shall apply and the ‘Warranty Period’ shall be read accordingly throughout this document. Anker Innovations warrants that the unit shall be free from defects in material and workmanship for one year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.

REMEDY

1. The original unit and/or non-wearable components deemed defective, according to Anker Innovations’ sole discretion, will be repaired or replaced for up to one year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends ninety (90) days following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the unit is replaced, Anker Innovations reserves the right to replace the unit with one of equal or greater value.

EXCLUSION

Unless agreed in writing, the Limited Warranty will not apply if the defect(s) relate to:

1. Consumable parts such as filters, brushes etc., are subject to normal wear and tear, and require regular maintenance and/or replacement to ensure the proper functioning of your unit.
2. Defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature, external sources such as weather, electrical outages or power surges.
3. Improper operation or maintenance, use not per the Product instructions or connection to improper voltage supply.
4. Negligent use or care, neglect, or careless operation or misuse of the Product.
5. Accident, abuse, misapplication, or any unauthorized repair, modification, disassembly or opening of the chassis of the Product.
6. Any failure by Buyer or a third party to comply with environmental and storage requirements for the Product specified by Seller.
7. Any failure to adequately package the Product for transportation.
8. If the battery has been short-circuited, if the seals of the battery enclosure or the cells are broken or show evidence of tampering, or if the battery has been used in equipment other than that for which it has been specified.
9. Use of parts not following the Product instructions.
10. Use of parts and accessories other than those produced or recommended by eufy.
11. Use in a commercial environment as the Product is designed for residential use only.
12. Consequential and incidental damages.
13. Extreme or external causes beyond our reasonable control include but are not limited to, breakdowns, fluctuations, or interruptions in electric power, ISP (internet service provider) service, or wireless networks.
14. Weak and/or inconsistent wireless signal strength in your home.
15. Any product(s) purchased from unauthorized dealers/resellers.
16. Products used outside the country of purchase.
17. Free products.
18. Lost and/or stolen products.

DISCLAIMER

This Limited Warranty is your sole and exclusive remedy against Anker Innovations and Anker Innovations’ sole and exclusive liability in respect of defects in your Product. This Limited Warranty replaces all other Anker Innovations warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose. However, this Limited Warranty shall neither exclude nor limit i) any of your legal (statutory) rights under the applicable national, and state, laws or ii) any of your rights against the seller of the Product. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANKER INNOVATIONS DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF REVENUES OR LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT LOSS OR DAMAGE, CONSEQUENTIAL LOSS OR DAMAGE OR SPECIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANKER INNOVATIONS’ LIABILITY WILL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. The above limitations will not apply in the case of gross negligence or intentional misconduct of Anker Innovations or in the case of death or personal injury resulting from Anker Innovations’ proven negligence.

WARRANTY SERVICE

• For retail store purchasing
  • If you wish to make a warranty claim, please contact your local distributor.
  • Upon contacting your distributor, please have the serial number of your Product ready and the original proof of purchase from an authorized reseller, showing the date of purchase and full details of the Product.
• For Online Store purchasing
  • Please reach us by this channel
  • support@eufylife.com.
  • www.eufylife.com.
  • (US) +1 (800) 988 7973  Mon-Fri 9:00 – 17:00 (PT)
  • (UK) +44 (0) 1604 936200 Mon-Sun 6:00 – 14:00

When calling the customer support centre, please have the Amazon order number or eBay username for the purchase of the eufy product from the authorized retailer.

References

• . Spend less. Smile more.
• eufy | Built with Care | eufy US
• eufy Support

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