AME Partner Administrator User Guide

ADOPTIONS MADE EASY
Partner administrator
Quick reference Guide

Accessing AME on a Personal Device:

AME requires your device’s location to be shared when performing an adoption.
Please ensure the following:

• “Allow” location to be shared if prompted
• Enable location services on your device and the browser that you are at the time of adoption.

Find out more about changing settings on Cellularly-enabled and Wi-Fi only devices by scanning the QR code.

https://petsmartcharities.org/pro/resources/in-store-adoptions/ame- frequently-asked-questions- answers?utm_source=training&utm_medium=qr&utm_campaign=20230724_ame

Adding a User to AME:

Step 1: From the USER screen select the invites tab
Step 2: Select the add new user button
Step 3: Fill out the new users information including their name, personal email, and permissions level.
Select send invite

• Administrators can add users and perform adoptions
• Staff can only perform adotions

Step 4: Have the new user reference the AME email and follow the instructions to set up their account and create a password

Review Completed Adoptions Reporting & Donations in AME:

From the ADOPTIONS screen there will be four boxes with a quick glance of the selected partners year-to-date metrics for this location. To review reporting and metrics on an individual adoption you will:
Step 1: Click the complete tab
Step 2: Use the search bar or scroll down to find the adoption you would like to review and select details
Step 3: Scroll to the payments section and review the paid by adopter tab and the partner income tab for financial details
Step 4: From this same area you can view the receipt, view/print the contract, and see what user completed the adoption
Questions? Email: amesupport@petsmartcharities.org

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