EMMO E-Wild C Electric Fat Bike User Manual
- June 17, 2024
- EMMO
Table of Contents
EMMO E-Wild C Electric Fat Bike
Product Information
Specifications
- Model: EMMO E-WILD C
- Manufacturer: EMMO
- Country of Origin: Canada
- Support Contact: service@emmo.ca
- Toll-Free Number: 1-888-217-1217
- Website: Find Emmo dealers near you
Product Usage Instructions
About This Manual
This manual serves as an introduction to your new EMMO E-WILD C e-bike. It includes crucial safety, performance, and service details. Before using the product, carefully read and understand this manual in conjunction with on- delivery instructions. Pay close attention to the safety messages provided.
Adjusting Seat and Saddle
To ensure a comfortable riding experience, adjust the seat height and saddle position according to your preference. Proper adjustment can prevent discomfort during long rides.
Battery Maintenance
Regularly check the battery status to ensure optimal performance. Follow the guidelines provided in the manual for charging and maintenance to prolong the battery life.
Riding Guide
Before riding, go through the checklist provided in the manual to ensure that all components are in proper working condition. This will help enhance safety and performance during your ride.
Frequently Asked Questions
- Q: How can I register my EMMO E-WILD C e-bike for warranty?
- A: You can find detailed instructions on E-Bike Registration on page 73 of the manual. Follow the steps outlined to register your e-bike and avail of the warranty benefits.
- Q: Where can I find information on e-bike regulations in different Canadian provinces?
- A: The manual provides useful links to e-bike regulations in various provinces such as Ontario, British Columbia, Alberta, Manitoba, Saskatchewan, Quebec, and New Brunswick. Refer to these links for detailed information on regulations specific to your location.
- Q: What should I do if I have questions after reading the manual?
- A: If you have any queries or require further assistance after reading the manual and watching the assembly video, feel free to contact EMMO customer service via email at service@emmo.ca or call the toll-free number 1-888-217-1217.
EMMO E-WILD C
OWNER’S MANUAL
Preface
An Important Message From EMMO Thank you for choosing EMMO. Congratulations on
your purchase of a new E-Wild C. This document is intended as a short
introduction to your new e-bike. It contains essential safety, performance and
service information. Please read and understand this manual fully before
assembling and riding your bike. Be sure to watch the offical Emmo E-Wild C
assembly video available at https://emmo.ca/pages/e-bike-assembly-guide.
Additional information about your bike can be found on our website at
www.emmo.ca. Be sure to check all hardware for correct
torque during assembly.
Illustrations Illustrations shown in this document may differ in detail from
the exact configuration on your particular e-bike model. The illustrations are
a general reference for instruction and description purposes only.
Service & Support If you have questions after reading this manual and watching
the assembly video, please feel free to contact us.
E-mail: service@emmo.ca
Toll Free: 1-888-217-1217
Find Emmo dealers near you: https://emmo.ca/pages/locations
Riding Guide 69
Checking List Before Riding 69
Warranty Policy 70 E-Bike Registration 73 Contact Us 75
4
About This Manual
This document is intended as a short introduction to your new e-bike. It contains important safety, performance and service information. Read and understand it along with the information provided during the on-delivery instructions before using the product. Pay special attention to the safety messages as shown here, and keep the manual handy for future reference.
!
WARNING: Warning about a situation that can cause death, serious physical injury and or heavy material damage if one does not obey the safety instructions.
DANGER: Danger statement indicates a hazardous situation that, if not avoided, has a
!
very high risk of death, serious injury, or property damage.
CAUTION: Caution statement indicates a hazardous situation that, if not avoided, could
!
result in minor or moderate injury or property damage.
!
NOTICE: Notice is important information that can help you avoid bike/property damage
or extend the life of parts and the bike.
5
About EMMO
Emmo is a proud Canadian company based in Toronto, Ontario. As the leading
manufacturer of electric bikes, Emmo has provided over 500,000 people with
environmentally-friendly transportation throughout North America. We believe
that electric mobility for everyone is a big step in moving towards a zero-
emission future. Since 2009, Emmo has offered a large selection of electric
mobility options for commuting and recreation. With our diversity of products,
we create high-quality options to accommodate everyone’s needs with an
emphasis on reducing their carbon footprint. The past decade has proven that
Emmo e-bikes are not only a sustainable method of transportation, but that
they also push the limits of conventional bikes to take you further, with
less effort and more fun. Driven by our vision of inspiring more people to
lead a greener lifestyle, Emmo strives to give our riders’ the best experience
possible. Our in-house research and development spans two continents. Our
e-bikes are designed in North America and undergo rigorous testing at our
state-of-the-art facilities. Throughout this process, every facet of this
complex supply chain is vigorously scrutinized to ensure the end product
arrives in flawless condition at our four distribution centers in North
America. We continue to be at the forefront of the e-bike industry. With over
100 retailers, Emmo is never too far away. For over 13 years, our strong
commitment to design and innovation has resulted in every Emmo product
encompassing the latest technology. Our e-bikes exclusively use programmable
sine-wave BLDC controllers, allowing higher performance, longer range and
enhanced reliability in all conditions. Backed by our comprehensive warranty,
we ensure riders are confident in the purchase of their Emmo. Emmo believes
that a greener future is not only possible, it’s necessary, and we want to do
our part to build greener communities by making e-bikes more accessible.
6
Rules and Regulations
According to Canada’s Motor Vehicle Safety Regulations ( MVSR ). A qualified
e-bike (defined as Power Assist Bicycle) must meet the following requirements:
· The e-bike must have operational pedals · Upper wattage limit for the motor
is 500W · Maximum speed of an e-bike is 32km/h
Other requirements include a permanently affixed compliance label from the
manufacturer stating that the vehicle is a power-assisted bicycle under
statutory requirements in force at the time of manufacture. Currently, there
is no license, no insurance, and no vehicle registration required to operate a
qualified e-bike according to federal legislation. E-Bike riders share the
same rights and responsibilities as other road users. However, provinces and
local municipalities have the power to restrict the use of e-bikes. Most
provinces require the rider to wear a helmet. Some provinces have special
requirements with regard to the age limit to operate an e-bike, the type of
helmet required, even the number of wheels and wheel size. In Ontario,
typically, e-bikes are generally treated the same as regular bicycles.
According to the Ministry of Transportation of Ontario (MTO), the age limit to
operate an e-bike is 16 years old and above; the maximum weight of the bike is
120 kilograms (265 pounds); the bike must have a brake distance of less than 9
meters; Any modifications made to the bike’s motor to create speeds greater
than 32km/h are prohibited. The rules and regulations are subject to changes
in different provinces and municipalities. Please check your municipal bylaw
and see where you stand.
7
Rules and Regulations
Useful links:
E-Bike Regulations in Ontario: https://www.ontario.ca/page/riding-e-bike
E-Bike Regulations in British Columbia:
https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/151_2002
E-Bike Regulations in Alberta:
http://www.transportation.alberta.ca/content/doctype45/production/mopedpowerbikes.pdf
E-Bike Regulations in Manitoba:
https://web2.gov.mb.ca/laws/statutes/ccsm/h060e.php
E-Bike Regulations in Saskatchewan:
https://www.sgi.sk.ca/motorcycle/-/knowledge_base/motorcycle-handbook/power-
assisted-bicycles1
E-Bike Regulations in Quebec: https://saaq.gouv.qc.ca/en/road-safety/modes-
transportation/electric-bike
E-Bike Regulations in New Brunswick:
https://www2.gnb.ca/content/gnb/en/services/services_renderer.200814.Motor_Vehicle_Registration.html
8
E-Bike Regulations in Nova Scotia:
https://novascotia.ca/just/regulations/regs/mv18786.htm E-Bike Regulations in
Prince Edward Island: h https://www.princeedwardisland.ca/en/information
/transportation-and-infrastructure/power-assisted-bicycles Know and obey all
relevant local laws It is your responsibility to research and understand
relevant laws where you ride your bike. Such laws may cover required helmets
and safety gear, required lights and reflectors, required hand signals, where
you can legally ride a bike (bikes and ebikes may have different
restrictions), how fast you can go, what (if any) cargo or passengers you can
carry, rider age, and more. Before using public transportation–buses, trains,
etc.–to transport your e-bike, check with the relevant transportation
authority for any rules governing weight limits, tire widths, lithium-ion
batteries, or any other rules that might pertain to e-bikes. When you ride on
the road, assume you must, at minimum, follow all of the rules that cars must
follow. For additional information regarding traffic and vehicle laws, contact
the road traffic authority in your area.
9
Safety Disclaimer
This manual contains important safety, performance and service information
Read and understand it along with the information provided during the on-
delivery instructions before using the product, and keep it for reference
Ensure that you comprehend all instructions and safety notes/ warnings
! WARNING: Ensure the bike fits you properly before use. You might lose
control if the bike is too small or too big
for you.
By choosing to ride an electric bicycle you assume the responsibility for the
risk of riding an e-bike The rider is responsible to know and practice the
rules of safe and responsible riding, as well as proper use and maintenance of
the bicycle
! WARNING: Riders must have the physical condition, reaction time and mental
capability to ride and manage
traffic, road conditions, and sudden situations. Riders should also
familiarize themselves on local bylaws regarding riding an e-bike.
If you have an impairment, hearing impairment, physical impairment, cognitive
language impairment, or a seizure disorder, consult your physician before
riding any bicycle.
! WARNING: Failure to confirm proper installation, compatibility, proper
operation or maintenance of any com-
ponent or accessory can result in serious injury or death. Make sure that
correct setup, tightening and torqueing to recommended torque values have been
completed on your bike.
! CAUTION: Before the first ride, familiarize yourself with all the bicycle
features. Practice and become proficient
10
at applying the brakes, using the throttle in a controlled setting before
riding in more risky conditions. If you plan to ride at night, familiarize
yourself with the lights and signals.
! WARNING: Please make sure the bike works properly and safely before each
ride or (inspect key components,
including but not limited to the brakes, brake sensors, throttle). Make sure
all the hardware, such as the handle bar, hand grips, seat, pedals are secured
in place. Have your bike inspected by a licensed mechanic on a regular basis
depending on the condition of the bike.
! DANGER: DO NOT use this product with standard bike trailers, stands, vehicle
racks, or accessories that have
not been tested for safety and compatibility and verified as safe and
compatible with the bike by EMMO. Contact us if you have any question or
concern.
! WARNING: E-Bikes and e-bike parts have strength and integrity limitations.
Extreme riding should not be per-
formed or you will risk damaging the components or becoming seriously injured
or killed. This includes but not limited to jumps, stunts, or any riding that
exceeds your capabilities.
! WARNING
· Keep the battery away from children and pets. · Keep the battery & charger
away from water and open fire. · DO NOT drop or subject the battery & charger
to any big shocks. · Charge the battery only with the charger that was
supplied with the e-bike or supplied by an
official EMMO dealer. · DO NOT use the battery & charger for other purposes.
11
· Never connect the battery’s terminals with each other. · DO NOT cover the
battery & charger or place objects on top of it during charging. · DO NOT
leave the battery & charger unattended while charging. · Disconnect the
charger and the battery immediately if you notice a strange smell or smoke. ·
In the unlikely case that the battery is on fire: NEVER try to put the fire
out with water. Cover
the fire with large amounts of sand and call emergency services immediately.
In no event shall EMMO be responsible for any direct, indirect or
consequential damages, including without limitation, personal injury, property
damage, or economic losses, whether based on contract, warranty, negligence,
or product liability.
12
Description
1. Schematic Diagram a Side View
AB
C DE F G H I J
K L
M N O
re tu fu e th
to in
e rid
P Q R
13
A Rear Rack B Chain C Seat Cushion D Seat Clip E Pedal Crank F Battery G Pedal H Front Fender I LED Headlight J Front Adjustable Shock K Taillight L Rear Fender M Rear Brake Disk N Rear Rim With Motor O Derailleur P Front Rim Q Front Brake Disk R Valve
Description
1. Schematic Diagram b Handlebar Attachments
A
BC
D
E
FG
14
A Rear Brake Lever B Control Button C Bell D Speedometer E Gear Shifter F Throttle G Front Brake Lever
Operation Guide
1. Speedometer & Control a Display
A
AV G MAX SPEED
B
MP H
F
Km/h
C
!
G
D
Trip ODO DST Time
H
Mile
Km
E
I
15
Operation Guide
1. Speedometer & Control a Display
A
Speed Mode Indicator
B
Current Speed
C
Battery Indicator
D
Headlight Indicator
E
PAS Lever
F
Brake Sensor Failure
G
Motor Error Indiacator
H
Mileage Mode
I
Mileage
Average speed, Max Speed, Real-Time Speed. Indicates the real-time speed of
the bike. Indicates the current battery strength. The headlight indicator
lights up when the headlight is turned on. It remains on until the headlight
is turned off. Indicates the Pedal-Assist level. Brake is applied (brake
sensor is activated)/Brake sensor failure. Motor error. Mode of Odometer, Trip
Distance, Riding Time. Odometer, Trip Distance, Riding Time.
16
Operation Guide
1. Speedometer & Control b Control Function
A B
A
C
B
C
Up Button Down Button Power Button
Power On/Off Hold the Power button for 1 second to turn on the display and
controller. To turn off hold the Power button for 1 second. The display will
turn off and the e-bike will no longer have power. If no action on the e-bike,
the e-bike will power off. The auto power off can be changed in settings.
17
Operation Guide
1. Speedometer & Control c Function Summary Pedal-Assist Level Selection
Press Up/Down button to change the assist level. There are 5 level of
assistance by default. 0 level means no assistance at all.
18
Operation Guide
1. Speedometer & Control
c Function Summary
How to Change the Speed Mode Once started, the current speed is displayed by
default setting. To change the speed type, please press the Power button. You
will be able to switch to maximum speed and press the Power button again to
average speed.
Km/h
Km/h
Km/h
CURRENT SPEED
MAX SPEED
AVG SPEED
NOTICE: If there is no operation for 5 seconds, display will return to current
speed.
19
Operation Guide
1. Speedometer & Control c Function Summary
How to Change the Mileage Mode Once started, the distance is displayed by
default setting. To change the information displayed, please press the Power
button. You will be able to switch to Odometer and press the Power button
again to Trip time.
TRIP DISTANCE
ODOMETER DISTANCE
DISTANCE TO EMPTY
NOTICE: If there is no operation for 5 seconds, display will return to current
speed.
20
TRIP TIME
Operation Guide
1. Speedometer & Control c Function Summary Turn ON/OFF Headlight and
Taillight Hold the Up button for 1 second, to turn on the headlight and
taillight. Hold the Up button for 1 second again to turn off the lights.
HEADLIGHT INDICATOR 21
Operation Guide
1. Speedometer & Control c Function Summary Walking Mode Hold the Down button
for 2 seconds to turn on the walking assistance. The bike will ran
automatically at approximately 5km/h. Release the Down button to exit the
walking mode menu.
WALKING MODE 22
Operation Guide
1. Speedometer & Control c Function Summary Battery Strength Indication The 5
bars represent the battery strength. It is suggested that you charge the
battery when it is lower than 20%-30%(1-2 bars). If the battery level is
extremely low, the battery frame will flash. You must charge the battery
immediately to prevent possible damage to the battery.
LOW VOLTAGE WARNING
BATTERY INDICATOR Data Reset
Hold UP and DOWN buttons together for 1 second to reset temporary data
including Max Speed/ AVG Speed / Trip Distance / Trip Time. Once temporary
data is reset, it cannot be recovered.
NOTICE: Simply turning the bike off will not reset the temporary data.
23
Operation Guide
1. Speedometer & Control
d Parameter Setting
When the e-bike is on, double press Power button ( press interval < 0.3
second) can get into parameter setting menu. You can change some parameters in
the setting menu. Press Up/Down button to change the detailed setting. Press
Power button to switch to the next parameter.
The order of the parameters is as follows: A. Unit km/mile B. Backlight Brightness C. Auto-off time D. Wheel Diameter E. Voltage Setting
F. Password G. Max Current Setting H. Magnetic Pole Setting I. Pedal Assist Range Setting
NOTICE: The display will automatically exit the parameter setting menu if
there is no operation for10 seconds.
24
Operation Guide
1. Speedometer & Control d Parameter Setting A. Unit (Kilometer/Mile) The
display shows symbol S7, press Up/Down button to change the selection (Km/h or
MPH).
Km/h
MP H
UNIT KILOMETER 25
UNIT MILE
Operation Guide
1. Speedometer & Control d Parameter Setting B. Backlight Brightness The
display shows symbol bL1, press Up/Down button to change the selection (1-5).
26
Operation Guide
1. Speedometer & Control d Parameter Setting C. Auto Off Time The display
shows symbol OFF, press Up/Down button to change the selection (1-9). The
number indicates the delay time in minutes before the display shuts down
automatically.
27
Operation Guide
1. Speedometer & Control d Parameter Setting D. Wheel Diameter The display
shows symbol Wd, press Up/Down button to change the
selection(16/18/20/22/24/26/70 0C/28). The number indicates the diameter of
the wheel (in inch).
28
Operation Guide
1. Speedometer & Control d Parameter Setting D. Wheel Diameter
NOTICE: Entering the wrong values may result in abnormal speeds and mileage
readings.
29
Operation Guide
1. Speedometer & Control d Parameter Setting E. Voltage Setting The display
shows symbol bUo, press Up/Down button to change the selection
(24V/36V/48V/UbE). UbE means user-defined voltage setting.
NOTICE: If you have any questions, please contact your local dealer.
30
Operation Guide
1. Speedometer & Control d Parameter Setting F. Enter Password for Advanced
Setting The display shows symbol PSd, press Up/ Down button to change the
value(0-9). Press Power button to switch to the next digit. Default password
is’1919′. Press Power button when finishing entering the password. Display
will return to voltage setting if the password is incorrect. Correct password
will enter the advanced setting menu.
NOTICE: Passwords cannot be reset outside of Advanced Settings. Emmo is not
responsible for lost/forgotten pass-
words. Please bring your e-bike to the local Emmo technician/contact
service@emmo.ca
31
Operation Guide
1. Speedometer & Control d Parameter Setting G. Max Current Limit The display
shows symbol CUL. The default value is 25A. Press Up/Down button to change the
value.
32
Operation Guide
1. Speedometer & Control d Parameter Setting H. Magnetic Pole number of the
Hall Sensor The display shows symbol HAL. The default value is 1. Press
Up/Down button to change the value.
33
Operation Guide
1. Speedometer & Control d Parameter Setting I. Range of Assistance Level
Setting The display shows symbol PAS. Press Up/Down button to change the value
(0-3 / 0-5 / 0-9 / UbE).
34
Operation Guide
1. Speedometer & Control
e Error Code
When something goes wrong with the system, an error code will flash on the
display. Check the details on the attached list. The motor will stop working
in the event of an error. Only when the error is gone, will the motor work
again.
Error Code
Error Description
21
Current abnormal
ERROR CODE
!
22
Throttle error
23
Motor phase lost
24
Motor hall error
25
Brake error
Km
30
Controller communication error
31
Battery communication error
35
Operation Guide
2. Adjusting the Seat Height
TENSION ADJUSTING
NUT
OPEN
MINIMUM
MIN INSERT
INSERTION
CLOSED
· Unlock the seat clamp, loosen the tension adjusting nut. · Adjust the seat
height to your preferred position and lock the clamp. · Align the clamp
opening with the notch in the seat tube and close the clamp lever fully. ·
Closing the clamp should require enough pressure that it leaves an imprint in
your hand.
! WARNING: There is a MINIMUM INSERT marker on the seat post. You must not
raise the seat to a higher pos-
ition than that. Raising the seat post higher will result in injury or damage
to property/e-bike.
36
Operation Guide
3. Adjusting the Saddle Position
LOOSEN TIGHTEN
· Loosen the bolt at the bottom. · Adjust the saddle tilt by pressing down on
the front or rear of the saddle. · Tighten the bolt to secure the saddle.
37
Operation Guide
4. Battery
A B C D
E
A
Battery Strength Indicator
B
USB Port
C
Discharging Port
D
Battery Lever
E
Battery Charging Port
38
Operation Guide
4. Battery a Battery Strength Indicator Hold the POWER button to see the
current battery strength.
POWER BUTTON
39
Operation Guide
4. Battery b USB Port The USB port can be used to power or charge an external
device like a smartphone.To access the USB port, lift the cover and use the
appropriate cable (not included) for your device to connect it.
40
Operation Guide
4. Battery c Discharging port The discharging port for an ebike battery
refers to the connector that allows the battery to discharge its stored
electrical energy to power the electric motor of the ebike.
41
Operation Guide
4. Battery d Battery Lever The battery lever makes it more convenient when
you remove the battery.
42
Operation Guide
4. Battery e Battery Charging Port The charging port of the battery is
located at the bottom, and you can find it by opening the rubber cover.
43
Operation Guide
4. Battery f Battery Lock
A B
A Lock B Unlock
This is a Two-position switch that is located on the battery: · Lock · Unlock
44
Operation Guide
4. Battery f Battery Lock How to Remove the Battery
KEEP UNLOCK POSITION
I.The battery lock is located on the bike frame.
II.Insert the key and turn it to the unlocked position and hold it there.
III.Keep the battery lock in unlocked position. Pull the lever out and remove the battery from the bike.
45
Operation Guide
4. Battery f Battery Lock How to Insert the Battery
I.Insert the tail end of the battery into frame mount.
II.Push the top of the battery into the battery connector port until you hear a clicking sound.
46
Operation Guide
4. Battery g Battery Safety Precautions
· Be sure to use the original/compatible battery (approved by EMMO). Using
batteries from other brands may lead to severe accidents.
· Inspect the battery for any damage, leaking, overheating or smoking. ·
Always charge between 0°C to 45°C, charging outside of this range may cause
permanent damage to battery. · DO NOT lift the battery by its connectors or
cables. · DO NOT charge the battery for over 12 hours. · DO NOT subject the
battery to impact. · DO NOT subject the battery to water. · DO NOT subject the
battery to heat or open fire. · DO NOT open the battery pack by yourself. If
you need any assistance, please con-
tact your EMMO dealer.
47
Operation Guide
4. Battery h Disposal
This product contains lithum batteries which must be disposed or recycled in
an environmentally safe manner. Do not dispose of the batteries in your
household trash. Do not dispose of the batteries in a fire, this could cause
the batteries to leak or explode. The incineration, disposal in landfill and
or placing lithum batteries with household trash is prohibited by law in most
areas.
NOTICE:
· Used batteries must be treated as hazardous waste. · Batteries must be
disposed of in accordance with the the regulations set forth by your local
govern-
ment/organizations. · In case of uncertainty, please contact EMMO customer
service department at service@emmo.ca
48
Operation Guide
4. Battery i Storage & Maintenance · For storage, please disconnect the
battery from the bike and charge the battery on a regular basis (at least once
a month). · Battery packs and chargers need to be stored in a clean, dry, well
ventilated place, avoid contact with corrosive material, and keep them away
from heat and fire. · Battery storage conditions: temperature:-20 – 35 ,
humidity 65%RH.
49
Operation Guide
5. Charger
A
B C D E
A
Charging Indicator
B
Charger Specification Label
C
Power Cord Socket
D
Power Cord
E
Charging Plug
50
Operation Guide
4. Charger a Charging Indicator
Charging Indicator Explanation: · During normal charging, red light stays on.
· The indicator will turn green when the battery is fully charged.
NOTICE: If the charger gets warm during regular use, this is normal and is no
cause for concern.
51
Operation Guide
4. Charger b Charger Specification Label
52
Operation Guide
4. Charger c Power Cord Socket
d Power Cord
Connecting the charger: · Plug d of the power cable into the device socket c
on the charger.
! WARNING: You MUST NOT plug the power cord directly to the bike/battery. High
voltage may damage the bike/
battery and cause severe iniury.
53
Operation Guide
4. Charger e Charger Plug
How to charge: · The charging port is located at the tail end of the battery.
(Refer to “Battery Charge Port “on Page 43.) · Open the rubber cover of the
charging port and then insert the charger. · Plug the charger into a regular
110V wall outlet. 54
Operation Guide
4. Charger f Charging Precautions
! WARNING:
· You must use the compatible charger (approved by EMMO) to charge the
battery. · DO NOT submerge or allow the charger to become submerged in water
or any liquid. · DO NOT use the charger if the cord becomes frayed, has
exposed solution or wires or
shows any damage. · DO NOT use the charger if the plastic enclosure or the
charging connector is broken,
cracked or shows any significant damage. · If the charger/battery becomes
unreasonably hot, please disconnect the charger from
the power outlet and contact your EMMO dealer immediately. · After the
charging is completed, please disconnect the charger from the power outlet
first. · Leave the battery and charger out of the reach of children. · Charge
the battery in a dry, well-ventilated space. DO NOT charge the battery in the
rain /snow.
55
Operation Guide
6. Gear Shifter
A
B
A
Pushing the upper lever to raise the gear (smaller numbers).
B
Pushing the button to lower the gear (bigger numbers).
56
Operation Guide
7. Throttle Gently pushing the throttle lever downwards to accelerate.
! WARNING: DO NOT press the throttle if you are not ready to ride.
57
Operation Guide
8. Adjusting the Suspension Fork The suspension fork can move up and down to
cushion bumps, which can make riding on a rough road or trail smoother and
more comfortable.
· Locking the fork creates a rigid fork fork, which can yield higher
efficiency while pedaling and a more predictable ride depending on conditions
such as terrain and cargo load.
· Adjusting the preload dial makes the fork softer, feel smoother, and more
comfortable when riding on a rough road or trail surface. 58
Operation Guide
9. Cleaning / Lubricating the Chain
How to Clean the Chain: · Put the bike on a service stand or lean the bike on
the kick/side stand. Make sure the back wheel is off the ground. · Locate the
chain on the right side of the bike, near the rear wheel hub. · Hold a clean
cloth to the chain (as shown). · Turn the pedal to clean the chain. · Apply
new bicycle chain oil to the sprocket and chain. 59
Operation Guide
10. Tire Pressure It is recommended to check the tire pressure on a regular
basis to keep things at their best working conditions.
30
20
40
PSI
10
50
0
60
30 PSI
I.Locate the valve on the rim.
II.Remove the valve cap.
Tire pressure affects the following: · Service life of the tires and other components of the bike. · Riding safety.
60
III.Use an air pump with gauge to adjust the tire pressure to 30 PSI.
Operation Guide
10. Tire Pressure · Riding comfort · Travel distance
! WARNING:
· You MUST inflate the tire to the recommended tire pressure before the first
ride. Failure to do so may damage your bike and void your warranty.
· DO NOT over-inflate, as this could damage the tire or wheel. (The
recommended tire pressure range is marked on both tires by the manufacturers.)
61
Operation Guide
11. Serial Number a Frame Number
re tu fu e th o
FRAME NUMBER
Find the Frame Number: · The frame number is engraved on the neck of the
frame.
62
Operation Guide
12. Serial Number b Motor Number Located on the motor.
EN140MKM0009
EN140MKM0009
The motor number could be located at the following locations: · Location 1: On
the motor cover plate. · Location 2: Behind the sprocket on the motor.
63
Troubleshooting
Potential Issues/Errors Battery not fully seated in tray Insufficient battery
power Faulty connections Improper turn on sequence Brakes are applied
Electrical cable unplugged Walk mode stopped
Control button(s) held Battery non-functional Damaged or disconnected pedal
assist sensor Loose wiring Loose or damaged throttle Loose or damaged motor
plug wire Damaged motor
Most Common Way To Solve Issue
Install battery correctly
Need to recharge/test.
Reinstalling or testing battery/wiring. Clean and reconnect connectors Try
restarting the ebike. Repair or replace Ensure nothing is keeping any
button(s) other than the walk mode button pressed on the UI Remote (on some
models) Ensure nothing is keeping any button(s) pressed on the UI Control (on
some models) Replace battery Replace or reconnect pedal assist sensor Repair
and or reconnect Tighten or replace Secure or replace motor plug wire Repair
or replace
64
Troubleshooting
Low or faulty battery Low tire pressure Climbing too many hills, strong
headwind, braking, and/or excessive load Brakes rubbing Battery discharged for
long period of time without regular charges, battery is aged, damaged, or
unbalanced Insufficient battery power Loose or damaged motor wiring Loose or
damaged wheel spokes or rim Battery damaged Charger not well connected Charger
damaged Wiring damaged Blown charger fuse
Check connection, charge or replace battery Adjust tire pressure Adjust your
route or assist with pedals Adjust the brakes
If range decline persists; contact local dealer
Charge or replace battery Reconnect or replace motor Tighten, repair, or
replace Replace Adjust the connections Replace Repair or replace Replace
charger fuse
NOTICE: If you have any questions, please contact your local dealer.
65
Recommended Torque Values
Area Handlebar
Brake Seat
Stem clamp bolts Stem faceplate bolts Stem angle adjustment bolt (side) Stem angle adjustment bolt (bottom) Speedometer clamp bolts Remote clamp bolt Throttle clamp bolt Shifter clamp bolt Brake lever clamp bolts Caliper adapter to frame Caliper to adapter Brake pads to caliper Brake rotor to hub Seat adjustment bolt
66
Tool
5 mm Allen 5 mm Allen 5 mm Allen 5 mm Allen 3 mm Allen 3 mm Allen 3 mm Allen
Phillips or flat head 5 mm Allen 5 mm Allen 5 mm Allen Cotter pin T25 Torx bit
6 mm Allen
Rec torque
10 Nm 6 Nm 12 Nm 15 Nm 3 Nm 3 Nm 3 Nm 6 Nm 6 Nm 68 Nm 68 Nm n/a 7 Nm 15 Nm
Recommended Torque Values
Frame Downtube Rear dropout
Bottom bracket and crank
Controller mounting bolts
Frame cable cover bolts
Rear axle nuts Torque arm bolt Derailleur hanger mounting bolt Derailleur
mounting bolt Derailleur cable clamp bolt Pedal into crank arm Crank arm
removal info Crank arm bolt into bottom bracket spindle Freewheel removal
Chainring bolts Kickstand mounting bolts Bottom bracket and cups
67
6 mm Allen
2.5 mm Allen
18 mm wrench 4 mm Allen 5 mm Allen 5 mm Allen 5 mm Allen 15 mm pedal wrench
Crank puller for square taper bottom bracket 8 mm Allen Contact local dealer 5
mm Allen 5 mm Allen BBT-22 Park Tool
3 Nm tighten securely; do not overtighten 40 Nm 5 Nm 10 Nm 10 Nm 6-8 Nm 35 Nm
n/a
35 Nm n/a 10 Nm 8 Nm 60 Nm
Tools and Torque Values
Accessories
Headlight/front fender mounting bolt Fender mounting bolts (except at headlight) Replaceable rear rack mounting bolts
5 mm Allen and 10 mm wrench 4 mm Allen
5 mm Allen
6 Nm 6 Nm 6 Nm
68
Riding Guide
1. Checking List Before Riding
· Whether the handlebar is stable and flexible when turning. · Whether the
right and left switches on the handlebar can work properly or not. · Whether
the throttle can work properly or not. · Make sure the tires are inflated to
the recommended tire pressure (30 PSI). · Check tire surface, make sure there
are no cracks, damages, and foreign matter
punctures or attachments. · Check whether the tread depth is enough, for your
safety, tires should be replaced
when the tread depth is below the recommended value by the manufacturer. ·
Whether any error warning light are on the speedometer. · Whether the battery
capacity is enough for your trip. · Whether all lights work properly or not. ·
Whether the horn works properly or not. · Whether the mirrors are clean and
adjusted to the appropriate angle. · Whether the brake lever and brake system
work properly or not.
69
Warranty Policy
By purchasing any Emmo Inc products or other brand items sold by Emmo Inc, the
customer agrees to the policies and procedures outlined below. Terms and
conditions apply for eligibility of warranty. Please refer to Terms and
Conditions. Any warranty is extended to the original owner with the original
purchase paperwork. This portion does not cover the purchase of parts or the
purchase of products sold by Emmo Inc that is not an electric bike, electric
scooter ebike, electric motorcycle style ebike, electric mobility scooter,
kick-style electric scooter, or ride-on toy.
Electric Bicycle Emmo dealers may charge an assembly fee to assemble the
ebike.
· Comprehensive Warranty (up to 4000km) There is a Two Year warranty (up to
4000km) for the frame, and motor One year repair or part replacement is
extended to the original owner on controller and other applicable components
against manufacturer’s defect in workmanship and materials on the e-bikes
· Manufacturer’s comprehensive warranty does not cover such parts including,
but not limited to: seats, plastic housings and shrouds, pitting, scratches
and chips, brake pads, tires, tubes, or damage due to lack of maintenance,
accident, misuse or abuse Damage incurred from water, road salt and other
foreign debris or chemicals are not covered by the comprehensive warranty The
labour of any warranty repair will be covered by the original store that the
bike was purchased from only when it is being repaired at said store The parts
will be covered by Emmo Inc You are responsible for providing original
purchase paperwork and shipping the item to and from the store
70
· Six Month Warranty (up to 4000km) 6 Month warranty on original Batteries and
Chargers provided that they have been maintained as instructed by your vehicle
hand-book and not subjected to freezing temperatures For Lithium models, the
chargers must match the lithium batteries Emmo is not responsible for any
damage resulting from using another brand or voltage of charger The customer
is responsible for providing original purchase paperwork and shipping the item
to and from the store
· If you are not able to bring the ebike to the location you purchased from,
you may be required to ship the item and a copy of your purchase paperwork to
Emmo Inc before receiving a replacement item You are responsible for shipping
to Emmo Inc Once the warranty claim is approved, Emmo Inc will arrange the
shipping for the replacement parts and cover the return shipping to you unless
expressed otherwise by Emmo Inc Labour will not be covered by Emmo Inc
· Certain conditions that may limit or completely void the warranty of your
e-bike are: altering the ebike from its original design or its intended use,
eg: pulling a trailer, as a delivery vehicle or any commercial use
Purchased Parts
Please consult your Emmo dealer for more details of the parts policies.
· Shipping Damage: Emmo Inc will not be held responsible for any lost, stolen,
or damaged items due to any delivery services or courier actions Report any
damage to Emmo Inc within 7 days of receiving the part with pictures for any
shipping damage and proof of purchase Please note the damage on the shipper’s
proof of Delivery prior to signing off on the shipment Shipping damage is not
covered by Emmo Inc if you choose your own shipping method or freight
forwarder The cost of shipping will not be covered under warranty unless Emmo
Inc agrees in writing to cover the shipping cost
· Repair and Store Purchases of Emmo Inc Products: Any warranty is extended to
the original owner with the original purchase paperwork Any return or exchange
within 7 days must be in new, unused, and original
71
packaging The customer is responsible for notifying Emmo Inc of the return or
exchange and the cost of shipping will not be covered under warranty unless
Emmo Inc agrees in writing to cover the shipping cost On all return and
exchange items, a restocking fee of 20% will be withheld from the refund
amount unless Emmo Inc has agreed to another arrangement in writing The cost
of the item minus the restocking fee will be refunded once the product is
returned and determined to be returnable Restocking fees are 20% of MSRP not
including Taxes, Freight/Shipping or PDI Items out of original packaging will
not be accepted
· Part Warranty Policy: All items with warranty must have a valid warranty
sticker For Lithium models, the chargers must match the lithium batteries Emmo
is not responsible for any damage resulting in using another brand or voltage
of charger or using an Emmo item with items that are not sold by Emmo Inc
Within 7 days, any items defective by manufacturer quality and are under
warranty can be replaced After 7 days, any items defective in manufacturer
quality and are under warranty can be repaired Warranty does not cover damage
due to lack of maintenance, accident, misuse or abuse Damage incurred from
water, road salt and other foreign debris or chemicals The labour of any
warranty repair will be covered by the original store that the Emmo Inc part
was purchased from only when it is being repaired at said store For repairs
that are done on items that are not from Emmo Inc, only a 7-day Parts Warranty
will be included
· If the part was paid by financing, you are responsible for any cancellation
fees or penalties charged by the third party financing company unless Emmo Inc
has agreed to cover the fees in writing The financing loan agreement will only
be cancelled after Emmo Inc has received and approved the returned item
· For repairs that are done on items that are not from Emmo Inc, only a 7-day
Parts Warranty will be included Emmo Inc is not responsible for items modified
from its intended use or purpose resulting in damage to the ebike or injury to
the customer or third party
NOTICE: If you have any questions, please contact your local dealer.
72
E-Bike Registration
Once you have purchased an EMMO E-Bike, you can register your vehicle with us
to validate your warranty. In order to register your E-Bikes, please follow
the steps listed below:
1. Fill out the following form:
Invoice Number: Store Location: Customer Name:
Address: Phone Number:
Email:
E-BIKE REGISTRATION
73
E-Bike Registration
Survey: How did you find out about EMMO Inc.? (Please select the options that
apply) Returning Customer Family / Friend Passing by Store Kjiji TERA Google
Yelp Other
2. Send the information listed above to our email:
info@emmo.ca 3. Wait for a confirmation e-mail from
EMMO Inc.
74
Contact Us
LOCATION
EMMO Mississauga 1224 Dundas St E, Unit 6 Mississauga, ON L4Y 2C5 Canada
EMMO Vaughan 1750 Steeles Avenue West, Unit 15-17 Concord, ON L4K 1S6 Canada
Contact
Toll Free: +1-888-217-1217 Email:
service@emmo.ca
EMMO Toronto 438 Spadina Ave, Unit 2 Toronto, ON M5T 2G8 Canada
Toronto Service Center 8 Oxford Street Toronto, ON M5T 2G8
Website
www.emmo.ca
www.emmo.ca/pages/contactus
75