EMPIRE TECH IPC-T24IR-AS 3.6mm NVR IP Camera User Guide

: June 17, 2024
: EMPIRE TECH

Table of Contents

EMPIRE TECH IPC-T24IR-AS 3.6mm NVR IP Camera
IPCamera / NVR Quick Start Guide
Quick Reference
NVR Guide
NVR Quick Reference
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

EMPIRE TECH IPC-T24IR-AS 3.6mm NVR IP Camera

Specifications

Model: IPCamera / NVR
User Interface: 5.0 UI
Recording Resolution: Multiple options available
Storage: SD Card and NAS Storage
Remote Access: Supported via NVR and SmartPSS

IP Camera Setup

Change Password on IP Camera
To change the password on a 5.0 UI IP Camera, follow these steps:

Access the camera’s web interface using a web browser.
Navigate to the settings menu and find the “Change Password” option.
Enter the current password and then enter the new desired password.
Save the changes and the password will be updated.

Set Date and Time on IP Camera
To set the date and time on a 5.0 UI IP Camera, follow these steps:

Access the camera’s web interface using a web browser.
Navigate to the settings menu and find the “Date and Time” option.
Select the desired time zone and enter the current date and time.
Save the changes and the date and time will be set.

IPCamera / NVR Quick Start Guide

IP Camera Guide

IP Camera 5.0 UI Setup

Change the Password on a 5.0 UI IP Camera| How to Change the Password on a 5.0 UI IP Camera
Set the Date and Time on a 5.0 UI IP Camera| How to Set the Date and Time on a 5.0 UI IP Camera
Set the IP to Static on a 5.0 UI IP Camera| How to Set the IP to Static on a 5.0 UI IP Camera
Configure Recording to an SD Card on a 5.0 UI IP Camera| How to Configure Recording to an SD Card on a 5.0 UI IP Camera
Playback Video from an SD Card on a 5.0 UI IP Camera| How to Playback Video from an SD Card on a 5.0 UI IP Camera
Reset the Password on a 5.0 UI IP Camera| How to Reset the Password on a 5.0 UI IP Camera
IP Camera Initial Setup
Basic Information| Basic Information
Change Password on IP Camera| Change Password on IP Camera
Interactive Web Interface| Interactive Web Interface
Connect camera to NVR| How to connect camera to NVR
Connect camera to LAN via POE Switch| How to connect camera to LAN via POE Switch
Connect microSD card| How to connect microSD card
Locate IP Camera on LAN via ConfigTool| How to locate IP Camera on LAN via ConfigTool
Set date and time on camera| How to set date and time on camera
Reset camera| How to reset camera
Setup remote access for IP Camera(StandAlone)| How to setup remote access for IP Camera(StandAlone)
Set IP Camera to static| How to set IP Camera to static
Configure Video Settings of IP Camera| How to Configure Video Settings of IP Camera
Mount Camera| How to Mount Camera
Enable H.264 From H.265| How to Enable H.264 From H.265
---|---
Setup HTTPS (SSL)| How to Setup HTTPS (SSL)
IP Camera Recording
Configure IP Camera to record to SD-Card| How to configure IP Camera to record to SD-Card

Configure Dahua NVR to record IP Camera feed

| How to configure Dahua NVR to record IP Camera feed
Setup NAS Storage| How to setup NAS Storage
Configure Snapshot| How to configure Snapshot
Setup email notifications| How to setup email notifications
IP Camera Playback
Playback Menu| Playback Menu
Playback video from IP Camera that has SD-Card Installed| How to playback video from IP Camera that has SD-Card Installed
View snapshots from IP Camera| How to view snapshots from IP Camera
Playback video from a Dahua NVR| How to playback video from a Dahua NVR
Convert video from DAV to AVI| How to convert video from DAV to AVI
Playback video from SmartPSS| How to playback video from SmartPSS
IP Camera Backup
Backup Video from IP Camera SD-Card| How to Backup Video from IP Camera SD- Card
IP Camera Remote Access – NVR
Add IP Camera to Dahua NVR (IPC connected to back of NVR)| How to add IP Camera to Dahua NVR (IPC connected to back of NVR)
Add IP Camera to Dahua NVR (Same LAN, using POE switch)| How to add IP Camera to Dahua NVR (Same LAN, using POE switch)
IP Camera Remote Access – SmartPSS
Links to Download SmartPSS| Links to Download SmartPSS
Install SmartPSS| Install SmartPSS
Locate and Add IP Camera on LAN via SmartPSS| How to locate and Add IP Camera on LAN via SmartPSS
---|---
Access IP Camera from LAN via SmartPSS| How to access IP Camera from LAN via SmartPSS
Troubleshoot
Troubleshoot| Troubleshoot
Terminology| Terminology
Recording Resolutions| Recording Resolutions
Name Convention| Name Convention
Fisheye
Fisheye Setup| Fisheye Setup
Fisheye Dewarp Explanation and Setup| Fisheye Dewarp Explanation and Setup

Quick Reference

IP Camera FAQ

Problem| Solution
My IP Camera is off line from time to time| Check if the network environment is good and the network cable hole plug of IPC end is loose.
Check if there is IP conflict.
Check if the device is under normal power supply.
Check if the device upgraded to a wrong program.
My IP Camera is off line from time to time| Log in again to check if upgrade is successful, because sometimes the progress bar doesn’t show feedback in time due to the network environment.
Check if the network environment is normal, and there is disconnection or power failure during upgrade.
Check if the program and the device are matched.
I can use “Ping” to test that the IPC is on line after upgrade, but fail to log in.|

Check if the WEB port was modified.

Reset the device and log in again.

There is no code stream when I log in and the network program restarts constantly after upgrade.

| Check if there is IP conflict or network disconnection.
---|---
Check if the device is under normal power supply.
Check if each connection line is loose inside the device after disassembling the camera.
Check if the application program of IPC is

corresponding to the model, and check if N/P format program is correct.

Check if the control and WEB are correct, there is control running permission under WIN7, you can delete the control under C:\Program Files\webrec and eliminate IE buffer memory to reload control and WEB. Please run IE as administrator for WIN 7, you need to install QuickTime plug-in if it is non-IE browser.

It displays “Resources are limited, failed to open video” after I log in the IPC.

| Network bandwidth is not enough; change a switcher

with bigger bandwidth.

Too many users logging in, and it is beyond the device code stream output capacity.
Disconnect the network or restart the device

repeatedly, see 1.1 for more details.

IR effect is bad.| Users didn’t use specified power supply, and failed to

enable all the IR lights.

The object is so far that it is out of the range of IR light.
IR-CUT is set as color mode, which caused the front-end sensor to fail to sense IR light.
When you use the device on the table (especially rough surface), the IR light will shoot back to the lens, which will cause bad IR effect and white picture. At this moment, you should adjust the elevation angle of the lens or place the device on the edge
The device failed to record video and snapshot.| “Snapshot time period” is set wrongly; storage path is

not correct; “video mode” is set as off.

Set “video time period”, “snapshot time period” in the WEB interface; please refer to the for more details.
Check if the “memory point” enable in the WEB

interface is checked.

Check if the connection of SD and FTP of video and snapshot storage is normal, try to connect FTP to the

computer.

Set “video mode” as manual or auto in the WEB

interface.

Black edge appears in the image after upgrade.| Eliminate IPC configuration or restore factory default after upgrading program.
---|---
Upgraded program is not corresponding to the IPC model, re-upgrade correct program.
Cross stripe or diagonal stripe appears in the image of IPC.| Bad connection for the video cable.
Strong current interference
The IPC image is unsteady.| Bad connection for the video cable
Gray screen appears in the IPC.| Gray screen appears in the IPC, it can recover after restart under the state of power off, gray screen

appears repeatedly.

Caused by insufficient power supply.
Check if the IPC power supply mode and power

adapter are too far away from the IPC.

Gray screen appears in the IPC.| Use the IR-blocking ring of the lens, or reinstall the

light-blocking ring to a proper position

I forgot the Device IP.

| Find the device IP by quick configuration tool.
If you know the device MAC address, you can set device IP address by modifying ARP/Ping command. Please refer to for more

details.

If you are Apple user, you can search the Bonjour server name of IPC and log in IPC by the browser with

Bonjour service.

I failed to log in WEB.| User name and password are not correct, network and

power adapter problems.

Please enter correct user name and password.
Check if the network cable is normal and usable, and check if the network configuration is correct or pull out the network cable plug in again.
Please connect default power adapter
I failed to play the downloaded audio and video files.| Player problem.
Please download the company default player from the

disc.

Install graphics acceleration software whose version is

higher than DX8.1

Use MEDIA PLAYER to play the file which is converted to AVI format, install Div X503Bundle.exe plug-in.
Winxp operating system needs to install plug-in DivX503Bundle.exe and ffdsho41012.exe.

Day/night config switch is invalid.

| Device system time is not corresponding to computer

time.

---|---
Single click “Camera setting > Camera property > Configuration file management

Switch according to time” in the WEB interface, set time period according to

the computer time.

Synchronize the device time and current PC time.

Device is leaking water.

| Users dismantled the front cover and rear cover by

themselves, which were not installed properly.

The front cover glass is strongly pressed or crashed.
The waterproof plug of rear cover is loose.

IPC failed to recognize SD card.

| Check if the card slot is loose.
Check if the SD card in the computer is recognizable and there is no abnormality.
Config info is mismatched with real situation after IPC working for a while.| Refresh the interface.

It is caused due to the modification of IPC config; it doesn’t belong to the IPC problem. Users can check what platform manages IPC or which device that the rear end is connected to. They can use check the exact reason by adopting separated checking method.

Currently the PSS client and soft decoder can modify the Baud rate of some IPC, which leads to a situation where the IPC is out of control.

Power adapter is unsteady.| The high and low temperature environment is from 0℃ to 40℃ for general power adapters, the power supply will become unsteady if the adapter is beyond this range. Therefore, it is necessary to change to industrial power adapter

SD card failed to store video.

| Check if the SD card status is set as read only status, if so; you need to change it to read/write status.
Check if the SD card can be detected.
Check if the SD card has been damaged.
Check if the SD card is full, if it shows that the residual space is 0, you can format the SD card by WEB interface or check “Cover” in the “Storage management > Video control > hard disk full” of the WEB interface.

NVR Guide

PDF Guides

NVR New GUI User Manual|
New UI Breakdown| New UI Breakdown
Basic Setup
Device Initialization| Start Up Wizard (Device Initialization)
Add Dahua IP Camera| Add Dahua IP Camera
Add User| Add User
Recording Setup
Schedule Recording| Schedule Record Setup
Motion Recording| Motion Record Setup
Alarm Recording| Alarm Record Setup
IVS Recording| IVS Record Setup
Audio Recording| Audio Record Setup
Playback
Playback| Playback
AcuPick| AcuPick Search on Local UI
Backup
Backup| Backup
AI
Smart Search| Smart Search
Heat Map| Heat Map
Tripwire| Tripwire Setup
People Counting| People Counting
Abandoned Object| Abandoned Object Setup
Missing Object| Missing Object Setup
---|---
Intrusion Setup| Intrusion Setup
Remote Access
Remote Access via P2P| Remote Access via P2P
Remote Access via Port Forward| Remote Access via Port Forward
Mobile Access
DMSS Mobile Setup| P2P Remote Access via Mobile
SmartPSS
SmartPSS via P2P| P2P Remote Access via SmartPSS
Storage
Format HDD| How To Format HDD
Perform S.M.A.R.T test| S.M.A.R.T. HDD Status
Adding Additional RAID Group| How to Add Additional RAID Group

NVR Quick Reference

NVR FAQ

Problem| Solution
NVR will not boot.| Input power is not correct.
Power connection is not correct.
Power switch button is damaged.
Program upgrade is wrong.
HDD malfunction or something wrong with HDD ribbon.
Seagate DB35.1, DB35.2，SV35 or Maxtor 17-g has compatibility problem. Please upgrade to the latest version to solve this problem.
Front panel error.
Main board is damaged.
NVR often automatically shuts down or stops running.|

Input voltage is not stable or it is too low.
**** HDD malfunction or something wrong wit the ribbon. Button power is not enough.
Front video signal is not stable.
Working environment is too harsh, too much dust. Hardware malfunction.

---|---
System is unable to detect hard drive.| HDD is broken.
HDD ribbon is damaged.
HDD cable connection is loose.
Main board SATA port is broken.
Video loss from 1, multiple, or all channels.| Program is not compatible. Please upgrade to the latest version.
Brightness is 0. Please restore factory default setup.
Check your screen saver.
NVR hardware malfunctions.
I can not search local records.| HDD ribbon is damaged.
HDD is broken.
Upgraded program is not compatible.
The recorded file has been overwritten.
Record function has been disabled
| ** Video quality setup is too low.
| Program read error, bit data is too small. There is
| mosaic in the full screen. Please restart the NVR to
Video is distorted when searching| solve this problem.
local records.| **

HDD data ribbon error.

| HDD malfunction.
| NVR hardware malfunctions.
Time display is not correct.| Setup is not correct
Battery contact is not correct or voltage is too low.
Crystal is broken.
NVR can not control PTZ| Front panel PTZ error
---|---
PTZ decoder setup, connection or installation is not correct.
Cable connection is not correct.
PTZ setup is not correct.
PTZ decoder and NVR protocol is not compatible.
PTZ decoder and NVR address is not compatible.
When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
The distance is too far.
Unable to login to WebGUI| For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
ActiveX control has been disabled.
No dx8.1 or higher. Please upgrade display card driver.
Network connection error.
Network setup error.
Password or user name is invalid.
Client-end is not compatible with NVR program.
There is only mosaic no video when preview or playback video file remotely.| Network fluency is not good.
Client-end resources are limit.
Current user has no right to monitor.
Network connection is not stable.| IP address conflict.
MAC address conflict.
PC or device network card is not good.
Keyboard can not control NVR.| NVR serial port setup is not correct
Address is not correct
When there are several switchers, power supply is not enough.
Transmission distance is too far.
**Alarm signal can not been disarmed.**|

Alarm setup is not correct.
**** Alarm output has been open manually.
Input device error or connection is not correct.
Some program versions may have this problem. Please upgrade your system.

---|---

**Alarm function is null.**

| Alarm setup is not correct.
Alarm cable connection is not correct.
Alarm input signal is not correct.
There are two loops connect to one alarm device.
Record storage period is not enough.| Camera quality is too low. Lens is dirty. Camera is

installed against the light. Camera aperture setup is not correct.

HDD capacity is not enough.
HDD is damaged.
Can not playback the downloaded file.| There is no media player.
No DXB8.1 or higher graphic acceleration software.
There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
Forgot local menu operation password or network password| ** Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
There is no video. The screen is in black.| IPC IP address is not right.
IPC port number is not right.
IPC account (user name/password) is not right.
IPC is offline.
The displayed video is not full in the monitor.| **

Please cheek current resolution setup. If the current setup is 19201080, then you need to set the monitor resolution as 19201080

There is no HDMI output.| Displayer is not in HDMI mode.
HDMI cable connection is not right.
The video is not fluent when I view in multiple-channel mode from the client-end.|

The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.

---|---
I can not connect to the IPC| Please make sure the IPC has booted up.
IPC network connection is right and it is online
The device has connected to the too many IPC. It can

not transmit the video.

Check the IPC port value and the time zone is the

same as the NVR.

Make sure current network environment is stable.
After I set the NVR resolution as 1080P, my monitor can not display.| Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.
After I login the Web, I can not find the remote interface to add the IPC.| Please clear the Web controls and load again.
**I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.**| For 32-channel series product, the 9/16-window is using the sub stream.
For 4/8/16 series product, system is using the main stream no matter you are in what display mode.

Note :
Please try a hard reset when you try everything and it doesn’t work, hold down the hard reset button more than 10s , the device will be restored to factory Settings.Please do this when device iis powered on.

Q : Where’s the hard reset button ?
A : Please refer to the purchase page for each model or contact the seller.

Thank you
EmpireTech