FT-802 Freetrack AVS FT-802 GPS Tracker User Guide

FT-802 Freetrack AVS FT-802 GPS Tracker

Product Information

• CAR SECURITY WELCOME TO FREE TRACK
  • This is the user and installation guide for the Freetrack AVS
  • FT-802 GPS tracker. Freetrack is a GPS tracking solution from vehicle security specialist AVS.
  • All from the easy-to-use Tracksolid Pro App.
• SIM CARD INTRODUCTION
  • The tracker requires a SIM card with credit to communicate with the tracking server. This must be a micro-size SIM card with SMS and phone calls enabled, do not use a data-only SIM.
  • The tracker can operate with most NZ network providers including Spark, OneNZ and 2 Degrees.
  • It will work with a prepay SIM however we recommend using an on-account SIM to ensure there is always credit.
  • If you choose to use a prepaid SIM it is your responsibility to comply with any network provider’s terms of service and to ensure the SIM remains active and has available credit.
  • Check with your SIM card supplier for the latest instructions.
• Spark SIM
  • First, you need to buy a SIM card online or in-store.
  • Pop the SIM card into your phone and go to spark.co.nz/go (on a smartphone) or call *333 from your mobile to activate.
  • You can top up online with a voucher, credit card, or debit card and then select your preferred Value Pack.
  • While the SIM is on the phone, go online and set up a Spark account here to allow you to see the account balance and usage.
  • It is recommended that an auto top-up is set up if using a prepaid SIM.
• OneNZ SIM
  • First, you need to buy a SIM card online or in-store.
  • Pop the SIM card into your phone and go to one.nz/getgoing (on a smartphone) or call 777 from your mobile to activate.
  • You can top up online with a voucher, credit card, or debit card and then select your preferred Value Pack.
  • While the SIM is on the phone, go online and set up a My One NZ account here to allow you to see the account balance and usage.
  • It is recommended that an auto top-up is set up if using a prepaid SIM.
• 2Degrees SIM
  • First, you need to buy a SIM card online or in-store.
  • Pop the SIM card into your phone and call 200 from your mobile to activate it.
  • You can top up online with a voucher, credit card, or debit card and then select your preferred prepay plan.
  • While the SIM is in the phone, go online and set up a 2Degrees account here to allow you to see the account balance and usage.
  • It is recommended that an auto top-up is set up if using a prepaid SIM.
• Specifications
  • Model: AVS FT-802
  • Tracker Type: GPS
  • Compatible Network Providers: Spark, OneNZ, 2Degrees
  • SIM Card Type: Micro-size SIM card with SMS and phone calls enabled

FAQs

• How do I activate my SIM card?
  • To activate your SIM card, follow the instructions provided by your network provider.
  • For Spark, go to spark.co.nz/go or call *333 from your mobile.
  • For OneNZ, go to one.nz/getgoing or call 777 from your mobile. For 2 degrees, call 200 from your mobile.
• Can I use a data-only SIM card with the tracker?
  • No, the tracker requires a SIM card with SMS and phone calls enabled. Do not use a data-only SIM.
• Do I need to use an on-account SIM card?
  • While it is recommended to use an on-account SIM card to ensure there is always credit, the tracker can also work with a prepaid SIM card.
  • However, if using a prepaid SIM card, you must comply with any network provider’s terms of service and ensure the SIM remains active and has available credit.
• What network providers are compatible with the tracker?
  • The tracker can operate with most NZ network providers including Spark, OneNZ, and 2Degrees.

SIM CARD INTRODUCTION

• The tracker requires a SIM card with credit to communicate with the tracking server.
• This must be a micro-size SIM card with SMS and phone calls enabled, do not use a data-only SIM. The tracker can operate with most NZ network providers including Spark, OneNZ and 2 Degrees.
• It will work with a prepay SIM however we recommend using an on-account SIM to ensure there is always credit.
• If you choose to use a prepaid SIM it is your responsibility to comply with any network provider’s terms of service and to ensure the SIM remains active and has available credit.
• Prepay SIM cards must first be activated in a mobile phone before installing into the tracker.
• Follow the instructions below or check with your SIM card supplier for the latest instructions.

Spark SIM

1. First, you need to buy a SIM card online or in-store.
2. Pop the SIM card into your phone and go to spark.co.nz/go (on a smartphone) or call *333 from your mobile to activate.
3. You can top up online with a voucher, credit card or debit card and then select your preferred Value Pack.
4. While the SIM is in the phone go online and set up a myspark account here: https://www.spark.co.nz/myspark/register to allow you to see account balance and usage.
5. It is recommended that an auto top-up is set up if using a prepaid SIM.

OneNZ SIM

1. First, you need to buy a SIM card online or in-store.
2. Pop the SIM card into your phone and go to one.nz/getgoing (on a smartphone) or call 777 from your mobile to activate.
3. You can top up online with a voucher, credit card or debit card and then select your preferred Value Pack.
4. While the SIM is in the phone go online and set up a My One NZ account here https://www.one.nz/#sign-in to allow you to see account balance and usage.
5. It is recommended that an auto top-up is set up if using a prepaid SIM.

2Degrees SIM

1. First, you need to buy a SIM card online or in-store.
2. Pop the SIM card into your phone and call 200 from your mobile to activate it.
3. You can top up online with a voucher, credit card or debit card and then select your preferred prepay plan.
4. While the SIM is in the phone go online and set up a 2Degrees account here https://www.2degreesmobile.co.nz/2d/mobile/common/login/login.jsp to allow you to see account balance and usage.
5. It is recommended that an auto top-up is set up if using a prepaid SIM.

IMPORTANT!

• DO NOT set your mobile number to private/NO CALLER ID otherwise, the tracker will not be able to identify you.
• DO NOT insert the SIM card while the tracker is powered up. Ensure the switch is off and no LEDs are lit.
• YOU MUST ACTIVATE THE SIM CARD (if using a prepay SIM) in another phone before use or it will not work.

Installer note: Please also see INSTALLING THE SIM CARD on page 18.

DOWNLOAD THE TRACK SOLID PRO APP

Scan the QR barcode to download the iOS app

Or go to the Apple App Store and search for Tracksolid Pro Or type in this url – https://freetrackgps.co.nz/tracksolidpro-apple.

Scan the QR barcode to download the Android app

Or go to the Google Play Store and search for Tracksolid Pro Or type in this url – https://freetrackgps.co.nz/tracksolidpro-andriod.

SETTING UP THE APP

SETTING UP THE APP AND ADDING TRACKER

USE THE LIST TO SEE THE STATUS INFO ON YOUR TRACKER

STATUS INFO

DEVICE DETAIL

To find this screen tap the DETAIL icon on the Status Info screen (see above).

PLAYBACK TRIP HISTORY

PLAYBACK TRIP HISTORY ON THE MAP

ALERTS / PUSH NOTIFICATIONS

• Alerts are events such as alarm activations, power disconnected warnings or vehicles entering a geo fence.
• Tapping on an alert will show the location of the event on the map.
• Alerts can be found by tapping the ALERTS icon on the Home screen or the Status Info screen.

CONFIGURING SMS AND PHONE CALL ALERTS

• Important Alerts can be notified by SMS (and for some alerts a phone call) to ensure you receive notifications promptly (if using a
• Prepay SIM card additional charges may be incurred depending on which provider and plan you have).
• It is recommended that you add the phone number of your device’s SIM card as a “Favourite” in your smartphone and configure your phone’s DO NOT DISTURB feature to allow calls from Favourites.
• To configure SMS and phone call alerts select your device from the LIST icon on the HOME screen.
• Tap the up arrow ^ to expand the Status Info menu. Also, see SOS ALARM SETTING (next page) for configuring Alarm Activation/SOS alerts.

Programming SOS mobile numbers

Setting up alarm activation alerts

• If your tracker is connected to an alarm system configure the Alarm activation/SOS Alarm Setting.
• Note: additional charges may be incurred depending on which SMS provider and plan you have.
• IMPORTANT: Make sure the mobile number you want to receive phone call alerts to is programmed into SOS ALARM SETTING- NUMBER 1
• Note: if you have an alarm please make sure SOS Alarm Setting is set up otherwise you may not receive an alert in the event of an alarm trigger.

Setting up alerts for other events

Tap on the grey menu on the left-hand side of the screen to swap between Alert screens (in this example we are setting up an alert for Overspeed). Don’t forget to press Send to save any changes you make.

• CENTRE NUMBER
  • Fuel Kill by SMS. See REMOTE FUEL KILL/IMMOBILISATION for more info.
• OVERSPEED ALARM
  • Notifies when the set speed is exceeded for a set number of seconds. The tracker can send push notifications (platform) and/or SMS Alerts.
• VIBRATION ALARM
  • Notifies if a shock is detected in the vehicle. The tracker can send push notifications (platform) and/or SMS and/or phone calls.
• POWER CUT-OFF ALARM
  • Notifies if power to the device is disconnected. Can send push notifications (platform) and/or SMS and/or phone calls.
• LOW BATTERY ALARM
  • Notifies if the internal battery in the device is low. Can send push notifications (platform) and/or SMS.
• REMOTE CONTROL
  • Controls remote fuel kill/immobilisation if fitted. See the next page for details.
• MILEAGE SETTING
  • Not used.
• DMS SETTING
  • Not used.
• USER-DEFINED
  • Not used.

REMOTE FUEL KILL/IMMOBILISATION

If remote immobilisation has been installed on your vehicle the tracking device can remotely shut down the engine if the vehicle is stolen. Once the fuel cut command (sent via Remote Control page or SMS) is received by the tracker it will wait until the vehicle speed drops below 10km/h before activating the fuel kill relay.

IMPORTANT:

• Immobilising a moving vehicle is dangerous and could result in injury or death. You as the operator are SOLELY RESPONSIBLE for ensuring it is safe to immobilise your vehicle remotely.
• It is STRONGLY RECOMMENDED to wait until the vehicle is stationary before sending the fuel kill command.
• The fuel kill command is for emergency use only.
• The tracking device relies on the cellular network to send/receive commands. The low cellular signal may delay the activation or deactivation of the fuel kill relay.

Remote fuel kill/immobilisation via command (recommended method)

To activate remote fuel kill/immobilisation select your device from the LIST icon on the HOME screen. Tap the up arrow to expand the Status Info menu.

Remote fuel kill/immobilisation via SMS

• SET UP VIA Centre Number ON COMMAND PAGE BEFORE USE.
• To control FUEL KILL (if fitted) by SMS the phone sending the SMS must be entered in the CENTRE NUMBER setting first or the device will ignore the SMS.
• It is recommended you enter your phone number here and only use it if the POWER CUT OFF command below does not operate e.g. where 4G data is not available.
• Enter your mobile phone number in a non-international format and tap SEND.

Remote Fuel kill/immobilisation SMS commands

• TO ACTIVATE THE FUEL/ENGINE KILL RELAY:
  • Send RELAY, 1# to your device’s SIM card phone number. Once the fuel cut SMS is received by the tracker it will wait until the vehicle speed drops below 10km/h before activating the fuel kill relay.
• TO DE-ACTIVATE THE FUEL/ENGINE KILL RELAY:
  • Send RELAY,0# to your device’s SIM card phone number.
  • Once the restore SMS is received by the tracker it will de-activate the relay and allow the engine to start.

IMPORTANT!

• Immobilising a moving vehicle is dangerous and could result in injury or death. You as the operator are SOLELY
• RESPONSIBLE for ensuring it is safe to immobilise your vehicle remotely. It is STRONGLY RECOMMENDED to wait until the vehicle is stationary before sending the fuel kill command.
• The fuel kill command is for emergency use only.
• The tracking device relies on the cellular network to send/receive commands. The low cellular signal may delay the activation or deactivation of the fuel kill relay.

GEO FENCE

• GEO FENCE allows the tracking system to notify you if a device/vehicle enters and/or leaves a predefined area (the Geo Fence).
• You can adjust the size of the Geo Fence, customise its name and set which device you want to receive a notification for.
• Note: Geofence notifications are sent via app/push notifications only.

To Set Up a New Geo-Fence

• To configure Geo Fence select your device from the LIST icon on the HOME screen. Tap the up arrow to expand the Status Info menu.

To Edit a Geo-Fence

The following pages are for your installer. AVS recommends professional installation to protect your product warranty. Please refer to the AVS website for recommended resellers or installation centres. www.avscarsecurity.co.nz/apps/installers.

INSTALLING THE SIM CARD

IMPORTANT! Before installing the SIM card ensure it has been activated in a mobile phone, has credit added and that it has been added to an online account with the user’s cellular service provider (ONE NZ etc) to allow the user to check and add credit online. See SIM CARD INTRODUCTION on page 4 for more information.

1. Open the rubber plug/cover.
2. Ensure the power switch is turned off and check no LED lights are lit up.
3. Insert the SIM with the metal face up.

WIRING DIAGRAM

PINOUT DIAGRAM

WIRING INSTRUCTIONS

• DEVICE POWER (RED PIN 1): Connect to vehicle un-switched power 9-36V DC.
• DEVICE GROUND (BLACK PIN 2): Connect to ground
• IGNITION/ACC (ORANGE PIN 3): Connect to switched vehicle ignition or ACC.
• RELAY OUT (YELLOW PIN 4): Connect to 86 on the relay.

FUEL KILL RELAY – IMPORTANT!

• The fuel kill relay supplied is for 12V vehicles only. Replace with a suitable 24V-36V relay if required. The fuel kill relay must be wired normally closed.
• NOTE: Ignition / ACC cannot fall away on crank ALARM ACTIVATION (ORANGE PIN 5)
• Connect to negative out on alarm or pager output (-) from your alarm system. The alarm must trigger for 3 seconds before the device will send an alert.

If connecting to an AVS alarm use:

• AVS S-Series Range (S5/S4) – GREEN wire on the AVS data battery back-up siren
• AVS A-Series Range (A5/A4) – GREEN wire on the AVS data battery back-up siren
• AVS 3010 Range (3010+/3010) – BROWN wire on the 8-way plug
• AVS C-Series Range (C5/C4/C3) – BROWN on plug B
• Note: AVS recommends using a relay to ensure the tracker receives a strong earth for alarm activation.

TRACKER LOCATION

For the best possible GPS signal and location accuracy the tracking device must have a clear view of the sky without being blocked by metal. The device should also be well hidden to increase the difficulty of a thief detecting and removing it. Ensure the device is the correct way up with THIS SIDE TOWARDS SKY label on top.

POWER UP THE TRACKER

Once a SIM is installed and all wiring is completed the device can be powered up.

• The BLUE, RED & GREEN LEDs will illuminate.
• Then the POWER LED (RED) will remain on, indicating the internal backup battery is charging.
• BLUE & GREEN will flash while searching for signals.
• Once the GPS LED (BLUE) has received a signal and position it will remain on.
• Once the GSM LED (GREEN) and the network and is connected it’ll flash, ON for 0.1s & OFF for 3s.
• A short while after receiving these signals the LEDs will turn off.

IMPORTANT!

• The BATTERY POWER SWITCH MUST BE TURNED ON before the internal backup battery will charge and operate the device if the external power is disconnected.
• The device will power up from the external power supply when the switch is OFF however the battery will not charge.

LED STATUS INDICATORS

TROUBLESHOOTING

DEVICE/VEHICLE LOCATION DOESN’T UPDATE

• Check the BLUE GPS LED is solid. Make sure the device has a clear view of the sky.
• Take the vehicle outside and away from tall buildings. Relocate the device in the vehicle, avoiding metal above the device.
• Ensure the device is the correct way up with THIS SIDE TOWARDS SKY label on top. See TRACKER LOCATION on page 21 for more information.

INACCURATE GPS FIX

• Check the GPS satellite count on the app (see STATUS INFO on page 8 for more info on where to find the satellite count).
• The device needs at least 12 x satellites to get an accurate location fix. It may get a fix with 7 x satellites but it will be inaccurate.
• Take the vehicle outside and away from tall buildings. Relocate the device in the vehicle, avoiding metal above the device. Ensure the device is the correct way up with THIS SIDE TOWARDS SKY label on top.

WON’T CONNECT TO THE SERVER

• Check the SIM card has been activated and has a credit by installing it in a phone and checking it has an internet connection with WIFI turned OFF and can send an SMS.
• See INSTALLING THE SIM CARD on page 18 and SIM CARD INTRODUCTION on page 4 for more information.

SLOW TO COMMUNICATE

• Check the cellular signal strength at the device’s locations. The low signal will slow data connection speeds.
• DEVICE UNABLE TO BOOT UP/RED POWER LED DOES NOT LIGHT UP Check the device has constant power from the vehicle. Check battery switch is ON.

BACK UP BATTERY DOESN’T WORK

• The BATTERY POWER SWITCH must be turned ON before the internal backup battery will charge and operate the device if the external power is disconnected.
• Switch on power and allow 8 hours for the battery to charge fully. See POWER UP THE TRACKER on page 22 for more information.

RECORD YOUR DEVICE’S DETAILS

Please record the tracking device’s details below for future reference:

SUPPORT

1. Please see your AVS installer for support with your Freetrack AVS FT-802 tracker.
2. Please note a service fee may apply for technical help related to problems with the SIM card you have provided.
3. Please note that AVS strongly recommends professional installation to help protect your product warranty.
4. For warranty information please see our website freetrackgps.co.nz.
5. Alternatively, you can contact AVS Car Security/Formula Distribution on 09 273 3600 or sales@formula.co.nz.

Multiple Freetrack GPS Trackers?

• Linking the previous AVSFT-06E and the new AVSFT-802?

Is a simple procedure:

1. Screenshot an image of the ‘Detail’ page on the app of your old tracker.
2. Forward that image as an e-mail to sales@formula.co.nz, including your name and contact details. Adding the subject line – Please transfer to Tracksolid Pro.

In most cases, the move will take 24-48 hours to be completed. (Excl weekends)

• You will receive a reply e-mail alerting you that the change has been completed
• Continue to follow the steps at the bottom of pg6 of the AVSFT-802 User Guide to add your old Freetrack to your new app.
• Proudly bought to you by vehicle security specialist AVS
• freetrackgps.co.nz.
• Distributed by: 60B, CRYES ROAD, EAST TAMAKI 2013, AUCKLAND

References

• Freetrack GPS Tracking – FreetrackGPS
• Mobile made for you. One NZ.
• My One NZ
• Broadband Internet and Mobile Phone Services | Spark NZ
• Welcome | MySpark | Spark NZ
• AVS Car Security
• Tracksolid Pro - Apps on Google Play
• ‎Tracksolid Pro on the App Store
• 2degrees Mobile
• Mobile made for you. One NZ.
• spark.co.nz/myspark/register

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