better bathrooms V559 Wall Hung Toilet User Manual

better bathrooms V559 Wall Hung Toilet

PRODUCT INFORMATION

• Specifications:
  • Toilet Pan Fixing kit includes:
  • A. Allen key
  • B. 2 x Threaded connector (fixing bolts)
  • C. 2 x Plastic wall mounting housing
  • D. 2 x Grub screw
  • E. 2 x Cover cap (Side fitting only)
  • F. 1 x Tightening tool for Part C
  • G. 2 x Clear plastic tubes
  • H. 6 x Space washers
• Installation:
  • Please note: Pipes are not included. Once you have received your toilet pan, this will allow you to prepare and install the Wall Frame/cistern (both sold separately). To install the Wall Frame/cistern, please use the instruction guides supplied with them. This guide advises on the installation of the wall-hung toilet pan only.
• Wall Hung Toilet Pan Fitting:
  • After the wall frame has been set in the wall and the wall has been finished, the installation of the toilet pan to the frame can begin.
• Step 1: Prepare the pipes
  • Follow the advised instructions to prepare the pipes, which may include cutting the flush pipe and pan connector.
• Step 2: Expose the threaded bars
  • Ensure that the threaded bars are exposed from the frame through the wall.
• Step 3: Apply lubricant
  • Apply a small amount of lubricant (washing up liquid) to the flush pipe and pan connector to assist with fitting the toilet pan.
• Step 4: Connect the pipes and fix the bolts
  • Connect the flush pipe and pan connector to the frame, aligning the cut-out with the fixing hole in the toilet pan.
  • Screw the female threaded connectors (fixing bolts) onto the threaded bars.
• Step 5: Insert the wall mounting housing
  • Insert the plastic wall mounting housing into the holes in the rear of the toilet pan, aligning the hole with the fixing hole on the top face of the toilet pan.
• Step 6: Attach the toilet pan to the wall frame
• Please note: This step requires two people.
  • Push the toilet pan onto the wall frame, ensuring that the flush pipe and pan connector fully engage with the toilet.
  • If the plastic housing Part C does not align with the hole in the pan, due to length, fit the plastic spacers Part H.
• Please note: The cut-out on the connector and the hole in the housing should be aligned. In this version, the fixing hole is located on the top face, not on the side of the toilet pan.

FAQs

• Q: Are pipes included with the wall-hung toilet?
  • A: No, pipes are not included. You will need to separately purchase the Wall Frame/cistern and follow the instruction guides supplied with them for installation.
• Q: How many people are required to attach the toilet pan to the wall frame?
  • A: Two people are required for this step.

Thank you for choosing Better Bathrooms. Please read this manual before installing your product and keep for future reference.

Wall Hung Toilet

The toilet seat and Wall Frame/cistern are sold separately

• Waste pipe is sold separately if a new installation
• Please note: The image is for illustrative purposes only and may differ slightly from the actual product.
• Single-person assembly
• Tools required
• We always recommend using professional tradespeople to install your product

Congratulations on your purchase

• And welcome to our growing gang of savvy shoppers
• We’re on a mission to bring you extraordinary bathroom products, for less.
• From modern to traditional style ceramics, plus the gorgeous fixtures, fittings and furniture to match. So, you can fall in love with your space every single day.
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We hope your new product goes beyond and above your expectations. However, should any problems occur, please:

• Log in to your account and contact our customer services team via your self-serve portal – betterbathrooms.com/CustomerAccount/Login.
• Contact us via betterbathrooms.com/content/contact-us.

Important information

• Please read these instructions thoroughly and retain for future reference.
• Manufactured to BS EN997 WC pans and WC suites with integral trap.
• All installation work must be carried out to comply with the Water Bylaw Regulations.
• The installation should be designed to allow access for maintenance.
• This manual covers installation of the toilet pan only – wall frame/cistern and seat are NOT supplied.

Parts

Toilet Pan
Fixing kit (below components) Please note not all the parts included are required for all installations, example top fixing pans do not require Part E

• A. Allen key
• B. 2 x Threaded connector (fixing bolts)
• C. 2 x Plastic wall mounting housing
• D. 2 x Grub screw
• E. 2 x Cover cap (Side fitting only)
• F. 1 x Tightening tool for Part C
• G. 2 x Clear plastic tubes
• H. 6 x Space washers

Tools required

• Allen key (supplied)
• Silicone

Installation

Please note: Whenever possible and when safe to do so, it is recommended to carry out leak tests during the installation process.
Preparing for a Wall Hung Toilet Pan Fitting

• A – Flush pipe is supplied with the Wall Frame/cistern assembly, (Wall Frame/cistern sold separately).
• B – Pan connector (waste pipe) supplied with Wall Frame/cistern assembly.

Please note: Pipes are not included.

• Once you have received your toilet pan, this will allow you to prepare and install the Wall Frame/cistern (both sold separately). To install the Wall Frame/cistern, please use the instruction guides supplied with them.
• This guide advises on installation of the wall hung toilet pan only.

Wall Hung Toilet Pan Fitting

After the wall frame has been set in the wall and the wall has been finished, the installation of the toilet pan to the frame can begin.

1. Prepare the pipes as advised (cutting of the flush pipe and pan connector may be required).
2. The threaded bars should be exposed from the frame through the wall, as shown below.
3. It is advisable to apply a small amount of lubricant (washing up liquid) to the flush pipe and pan connector to assist with fitting the toilet pan.
4. Connect the flush pipe and pan connector to the frame ready for connection to the toilet pan as shown, then screw the female threaded connectors (fixing bolts) onto the threaded bars so that the cut-out aligns with the fixing hole in the toilet pan.
5. Insert the plastic wall mounting housing into the holes in the rear of the toilet pan and align the hole with the fixing hole on the top face of the toilet pan.
   • Please note: this next section will require two people.
6. Push the toilet pan onto the wall frame ensuring that the flush pipe and pan connector fully engage with the toilet. (The image below shows the plastic housings fitted inside the toilet pan).
7. If the plastic housing Part C does not align with the hole in the pan, due to length, you will need to fit the plastic spacers in Part H
   • Please note: The cut out on the connector and the hole in the housing should be aligned.
   • Please note: On this version, the fixing hole is located on the top face, not in the side of the toilet pan.
8. Using the Allen key secure the grub screw into the plastic housing and into the cut out on the connector to secure the toilet pan onto the frame.
9. The clear plastic tube Part G, can be used to assist in the installation of the screw, insert the grub screw into the end of the tube and then insert the tube into the hole in the toilet and insert the screw into the plastic housing and tighten.
10. Once the installation is completed, a flush and leak test should be carried out and once it has been commissioned, the toilet can be sealed around the edge to finish.

Troubleshooting

Flush volume into the pan, not sufficient

1. Adjust the flush volume level on the siphon.
2. Check that the siphon is opening correctly.
3. If none of these resolve the issue replace the siphon.

Water runs into the pan continually after flushing

1. Establish if the water level in the cistern is reaching the overflow on the siphon, if it does reach the overflow adjust the inlet valve.
2. If this continues, replace the inlet valve.
3. If the water level does not reach the overflow on the siphon, remove the top section of the siphon and check the washer for damage.
4. If the washer is damaged then replace it.

Maintenance

• All of the maintenance measures resulting from troubleshooting above require you to access the internals of the cistern tank and for the water supply to be turned off.
• Please refer to the instruction guide supplied with your cistern for further guidance.

Cleaning

• To maintain the surface finish of your product, wipe clean after every use, using a clean damp cloth, a mild detergent mixture can be used.
• Do not use abrasive cleaning agents or materials that can strip and scratch the surface; the use of these agents or materials can invalidate your guarantee.

For more information

• visit betterbathrooms.com
• email customerservices@buyitdirect.co.uk.
• call 0330 390 3062
• write to Trident Business Park, Neptune Way, Huddersfield, HD2 1UA

INSTALLATION INSTRUCTIONS

0.8M & 1M WALL HUNG WC FRAME INSTALLATION INSTRUCTIONS

IMPORTANT INFORMATION – PRIOR TO INSTALLATION OF THE WC FRAME

• Read the instructions carefully.
• Ensure product contents are complete.
• Check the product for any signs of damage.
• It is recommended that a technically competent installer undertakes installation.
• It is the installer’s responsibility to carry out a thorough assessment of the installation environment (i.e. wall type/structure) and use appropriate fixings
• Care should be taken when drilling to avoid any hidden wires or pipes.
• Use appropriate Personal Protective Equipment at all times when installing the product.

CLEANING

• Clean push plate with warm soapy water. Do not use any bleach or detergents.

COMPONENTS

COMPONENTS -0.8M

COMPONENTS -1M

HEIGHT ADJUSTMENT

WC PAN CONNECTOR INSTALLATION

WALL AND FLOOR FIXINGS

WATER FEED

WC PAN FIXINGS

FIRST FIX

FLUSHPIPE / WC PAN CONNECTOR INSTALLATION

PAN INSTALLATION

FINAL COMMISSION

ATTENTION

• Allow the cistern to fill and check thoroughly for leaks around the toilet, cistern, water inlet, flush pipe, and waste connections.
• Allow the cistern to fill and check that the inlet valve shuts off on the water line indicated inside the cistern.
• If adjustment is needed, move the float up (clockwise) or down (anti-clockwise) by rotating the adjusting rod as required until the inlet shuts off on the water line indicated.
• Hold the adjusting rod down to cause the cistern to internally overflow. Ensure that the overflow can discharge the incoming water. If necessary, reduce the incoming water flow by partially closing the isolation valve.

PUSH PLATE INSTALLATION

PUSH PLATE INSTALLATION

MAINTAINANCE & TROUBLESHOOTING

• THE INLET VALVE WILL NOT LET WATER INTO THE CISTERN:
  • Check the water supply and isolation valve are turned on
  • Make sure the inlet valve float has free movement and is not in the shut-off position
  • Check the inlet valve filter for debris and rinse with clean water. The filter can be removed from the tail of the inlet valve with pliers.
• THE INLET VALVE WILL NOT SHUT OFF:
  • Make sure the inlet valve float has free movement and is not jammed.
  • Check the inlet valve filter for debris and rinse with clean water. The filter can be removed form the tail of the inlet valve with pliers.
• THE CISTERN IS FILLING TOO QUICKLY:
  • Ensure the filter is fitted in the tail of the inlet valve.
  • Reduce the incoming water flow by partially closing the isolation valve.
• THE FLUSHING VALVE KEEPS RUNNING/ FLUSHING:
  • Ensure the route of the cable is not kinked

INITIO WALL HUNG WC FRAME

IMPORTANT INFORMATION – BEFORE INSTALLATION OF THE WC FRAME

• Read the instructions carefully.
• Ensure product contents are complete.
• Check the product for any signs of damage It is recommended that a technically competent installer undertakes installation.
• It is the installer’s responsibility to carry out a thorough assessment of the installation environment (i.e. wall type/structure) and use appropriate fixings.
• Care should be taken when drilling to avoid any hidden wires or pipes.
• Use appropriate Personal Protective Equipment at all times when installing the product.

CLEANING

• Clean the push plate with warm soapy water. Do not use any bleach or detergents.

COMPONENTS

COMPONENTS – 0.8M FRAME

COMPONENTS – 1M FRAME

HEIGHT ADJUSTMENT

WC PAN CONNECTOR INSTALLATION

WALL & FLOOR FIXINGS

WATER FEED

WC PAN FIXINGS

FIRST FIX

FLUSHPIPE / WC PAN CONNECTOR INSTALLATION

PAN INSTALLATION

FINAL COMISSIONING

ATTENTION

• Ensure the divertor is positioned to allow the discharged water a clear unobstructed passage into the cistern.
• Allow the cistern to fill and check thoroughly for leaks around the toilet, cistern, water inlet, flush pipe and waste connections.
• Check that the inlet valve shuts off on the water line indicated inside the cistern. If adjustment is needed, move the float up or down the notched stem as required until the inlet shuts off on the water line indicated.
• Hold the inlet valve down to cause the cistern to internally overflow. Ensure that the overflow can discharge the incoming water. If necessary, reduce the incoming water flow by partially closing the isolation valve.

PUSH PLATE INSTALLATION

CONTACT

HELPLINE

• Should you require any technical help in association with your Wirquin products, please call our customer service number 0333 222 44 88 with your query.

WARRANTY: 10 Years

• For more details on warranty information, please visit our website: www.wirquin.co.uk.
• WIRQUIN Ltd
• Warmsworth Halt Ind Est
• Warmsworth
• Doncaster
• DN4 9LS
• www.wirquin.co.uk.

HELPLINE

• Should you require any technical help in association with your Wirquin products, please call our customer service number 0333 222 44 88 with your query.

WARRANTY: 10 Years

• For more details on warranty information, please visit our website: www.wirquin.co.uk.
• Wirquin Ltd
• Unit 3, Alpha Court
• Capitol Park
• Thorne
• DN8 5TZ – UK
• T: +44(0) 333 222 4488
• Email: sales@wirquin.co.uk.
• www.wirquin.co.uk.

For more information

• visit betterbathrooms.com.
• email customerservices@buyitdirect.co.uk.
• call 0330 390 3062
• write to Trident Business Park, Neptune Way, Huddersfield, HD2 1UA

References

• Better Bathrooms - Login
• Home - Wirquin Ltd

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