Schneider Electric SURTD5000RMXLP Uninterruptible Power Supply User Manual

User Manual
Smart-UPS™ RT
Uninterruptible Power Supply

SURTD5000RMXLP
SURTD6000RMXLP
120/208/240 Vac
SURTD6000RMXLJP
100/200 Vac
Rack Mount 3U/Tower

PRODUCT DESCRIPTION

The APC™ by Schneider Electric Smart-UPS™ RT is a high performance, uninterruptible power supply (UPS) that provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges. The UPS filters small utility line  fluctuations and isolates electronic equipment from large disturbances by internally disconnecting from utility line power. The UPS provides continuous power from the internal battery until utility power returns to safe levels or the battery is fully discharged.

SAFETY AND GENERAL INFORMATION

INSPECT THE PACKAGE CONTENTS UPON RECEIPT. NOTIFY THE CARRIER AND DEALER IF THERE IS ANY DAMAGE.
READ THE SAFETY INFORMATION IN THIS MANUAL BEFORE INSTALLING THE UPS.

• Adhere to all national and local electrical codes.

• All wiring must be performed by a qualified electrician.

• Changes and modifications to this unit not expressly approved by APC could void the warranty.

• This unit is intended for indoor use only.

• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.

• Be sure the air vents on the unit are not blocked. Allow adequate space for proper ventilation.

• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.

• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe, output cords attached to the UPS must not exceed 10 meters in length.

• Leakage current for a pluggable Type A UPS may exceed 3.5 mA when a separate ground terminal is used.

• The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors.
  The conductor will be green and with or without a yellow stripe.

• The UPS input ground conductor must be properly bonded to protective earth at the service panel.

• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded at the supply transformer or motor generator set.

• The attachment plug receptacles near the unit or subsystem must all be of a grounding type, and the grounding conductors serving these receptacles must be connected to earth ground at the service equipment.

• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.

• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

• The batteries are heavy. Remove the batteries before installing the UPS and XLBP in a rack.

• Always install XLBPs at the bottom in rack-mount or stack configurations. The UPS must be installed above the XLBPs.

• Always install peripheral equipment above the UPS in rack-mount or stack configurations.

• The UPS will recognize as many as 10 external battery packs connected to the UPS. However there is no limit to the number of XLBPs that can be used with the UPS.

• The model and serial numbers are located on a small, rear panel label. For some models, an additional label is located on the chassis under the front bezel.

• Always recycle used batteries.

• Recycle the package materials or save them for reuse.

PACKAGE CONTENTS

Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.
The packaging is recyclable; save it for reuse or dispose of it properly.
Check the package contents:

UPS (with battery modules disconnected)
Front bezel
Stabilizer brackets and screws
Top cover and screws
SURTRK2 rail kit
Serial cable| Literature kit containing:
Product documentation
Documentation CD
Warranty Information
Software CD
NMC card documentation
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SPECIFICATIONS

T EMPERATURE OPERATING STORAGE| 0° to 40° C (32° to 104° F)
-15° to 45° C (5° to 113° F)
charge the UPS battery(s) every six months| This unit is intended for indoor use only. Select a location sturdy enough to handle the weight.
Do not operate the UPS where there is excessive dust or the temperature and humidity are outside the specified limits.
Ensure that the air vents are not blocked.
Environmental factors impact battery life. High temperatures, poor utility power, and frequent, short duration discharges will shorten battery life.
---|---|---
M AXIMUM E LEVATION
OPERATING STORAGE| 3,000 m (10,000 ft)
15,240 m (50,000 ft)
H UMIDITY| 0 to 95% relative humidity, non-condensing
W EIGHT
UPS UPS WITH
PACKAGING| 58 kg (128 lbs)
72 kg (159 lbs)| ****

INSTALL THE MOUNTING RAILS
For detailed rail installation instructions, refer to the rail installation guide included in the rail kit.
INSTALL IN A RACK
For detailed rack installation instructions, refer to the Installation Guide – Tower to SURTRK2 Rack Conversion document.
REMOVE THE BATTERIES
The unit is heavy. To lighten the unit, remove the batteries.

BASIC CONNECTORS

Serial Port| Connect the UPS to a computer terminal.
Use only cables approved by APC by Schneider Electric.
Any other interface cable will be incompatible with the UPS connector.
---|---
On-Line or Bypass Switch| Manually put equipment into bypass mode.
EPO Terminal| Connect the UPS to the central EPO system.
TVSS Screw| Connect the ground lead on surge suppression devices, such as telephone and network line protectors.
When connecting grounding cable, disconnect the unit from the utility power outlet.
External Battery Pack Connector| Optional external battery packs provide extended run time during power outages. These units support up to ten external battery packs.
See the APC by Schneider Electric web site, www.apc.com for the information on the external battery pack, SURT192RMXLBP.

CONNECT EQUIPMENT AND POWER TO THE UPS

1. Connect equipment to the UPS (cables not included). Avoid using extension cords.
   • Using a power cord, plug the UPS into a three-pole, four-wire, grounded receptacle only.
   • SURTD6000RMXLP3U and SURTD6000RMXLJP3U models: To draw full power from the UPS have a qualified electrician cut off the input plug and hardwire the UPS to the appropriate power panel.

2. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, ensure all connected equipment is switched ON. The equipment will not be powered until the UPS is turned on.

3. Press Test on the front panel to turn the UPS on.
   The UPS battery charges when it is connected to utility power. The battery charges to 90% capacity during the first three hours of normal operation. Do not expect full battery run capability during this initial charge period.

OPTIONS
Refer to the APC by Schneider Electric web site, www.apc.com for available accessories.

• External Battery Pack SURT192RMXLBP, SURT192XLBP
• Service Bypass Panel

POWER RATINGS OF THE UPS UNDER DIFFERENT LOADS

| MAX OUTPUT with Standard Plug, 50-60 Hz
---|---
Model| MAX OUTPUT PER PHASE AT 100 V/ 120 V, SPLIT-PHASE| MAX OUTPUT AT 200 V/208 V (LINE – LINE LOADING)
SURTD5000RMXLP3U| 2500 VA, 2000 W, 120 V, 21A| 4350 VA, 3500 W, 208 V, 21 A
SURTD6000RMXLP3U| 2880 VA, 2100 W, 120 V, 24 A| 5000 VA, 3675 W, 208 V, 24 A
SURTD6000RMXLJP3U| 2400 VA, 2100 W, 100 V, 24 A| 4800 VA, 4200 W, 200 V, 24 A
| MAX OUTPUT with Input Hardwired, 50-60 Hz
Model| MAX OUTPUT PER PHASE AT 100 V/ 120 V, SPLIT-PHASE| MAX OUTPUT AT 200 V/208 V (LINE – LINE LOADING)
SURTD5000RMXLP3U| 2500 VA, 2000 W, 120 V, 21A| 4350 VA, 3500 W, 208 V, 21 A
SURTD6000RMXLP3U| 3000 VA, 2100 W, 120 V, 25 A| 5200 VA, 3675 W, 208 V, 25 A
SURTD6000RMXLJP3U| 3000 VA, 2100 W, 100 V, 30 A| 6000 VA, 4200 W, 200 V, 30 A

OPERATION

performing double conversion to supply power to connected equipment.
On Battery| The UPS is supplying battery power to the connected equipment.
Bypass| The Bypass LED illuminates indicating that the UPS is in bypass mode. Utility power is sent directly to connected equipment during bypass mode. Bypass mode operation is the result of an internal UPS fault, an overload condition or a user initiated command. Battery operation is not available while the UPS is in bypass mode. Refer to Troubleshooting.
Overload| An overload condition exists. See Troubleshooting.
---|---
Fault| The UPS detects an internal fault.
Refer to Troubleshooting in this manual.
Replace Battery| The battery is disconnected or must be replaced. See Troubleshooting.
Feature| Function
---|---
Power On| Press this button to turn on the UPS. (See below for additional capabilities.)
Power Off| Press this button to turn off the UPS.
Cold Start| When there is no utility power and the UPS is off, press and hold the button to power up the UPS and connected equipment.
The UPS will emit two beeps. During the second beep, release the button.
Self-Test| Automatic: The UPS performs a self-test automatically when turned on, and every two weeks thereafter (by default). During the self-test, the UPS briefly operates the connected equipment on battery.
Manual: Press and hold the button for a few seconds to initiate the self- test.
Diagnostic Utility Voltage| The UPS has a diagnostic feature that displays the utility voltage. Plug the UPS into the normal utility power.
The UPS starts a self-test as part of this procedure. The self-test does not affect the voltage display.
Press and hold the button to view the utility voltage bar graph display. The five-LED, Battery Charge  display on the right of the front panel shows the utility input voltage.
Refer to the figure at left for the voltage reading (values are not listed on the UPS).
The display indicates the voltage is between the displayed value on the list and the next higher value.
The display shows the high value of the input phase voltages.

PDU OPTIONS

Default

Smart-UPS RT 5/6kVA 100/120/200//208 V PDU Kit—SURT016

Smart-UPS RT 5/6kVA 200/208 V PDU Kit (20 A)—SURT015

Smart-UPS RT 5/6kVA 100/120 V PDU Kit—SURT014

Smart-UPS RT 5/6kVA 200/208 V PDU Kit (30 A)—SURT017

Smart-UPS RT 5/6kVA Input/Output PDU Kit (Hardwire)—SURT018

CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH SMARTSLOT ACCESSORY CARDS, OR TERMINAL MODE.

FUNCTION| FACTORY DEFAULT| USER SELECTABLE CHOICES| DESCRIPTION
Automatic Self-Test| On start-up and every 14 days, thereafter| On start-up and every 7 days thereafter
On start-up and every 14 days thereafter
On start-up only No self-test| Set the interval at which the UPS will execute a self-test.
Date of Last Battery Replacement| Manufacture date| Date of battery replacement| Reset this date when you replace the battery modules.
Minimum Run time Before Return from Shutdown| 0 seconds| 0 to 3600 seconds| Specify the amount of battery runtime required to turn the UPS back on after the battery has been completed discharged. This prevents the UPS from turning back on until the batteries have been charged to the specified levels. (Note: 0 disables this function.)
Audible Alarm Setting| ON| ON, OFF| Enable or disable all alarms permanently.
NOTE: SETTINGS ARE MADE THROUGH SMARTSLOT ACCESSORY CARDS, OR TERMINAL MODE.

FUNCTION| FACTORY DEFAULT| USER SELECTABLE CHOICES| DESCRIPTION
Simple Shutdown Delay| 90 seconds| 0 to 1800 seconds| Set the interval between the time when the UPS receives a simple shutdown command and the actual shutdown.
Simple Low Run Time Warning| 150 seconds| 0 to 1800 seconds| Change the warning interval default to a higher setting if the operating system requires a longer interval for shutdown.
The low battery warning beeps are continuous when 150 seconds of run time remain.
Bypass Tolerance| Wide| Wide, Medium, Narrow, or Custom| Select one of these settings, based on the operating environment.
If Wide, Medium, or Narrow is selected, factory defined values are used for the High Bypass Point, Low Bypass Point, and Bypass Acceptable settings. If changes are made to any of these settings, the tolerance value will change to Custom. (See Tolerance Settings at the bottom of this table.)
High Bypass Point| Output Voltage Setting: 200 /100 Vac| Maximum voltage that the UPS will pass to connected equipment during internal bypass operation.
---|---|---
220/110 Vac| 212Vac–280 Vac L-L
106Vac–140 Vac L-N
Output Voltage Setting: 208/120 Vac
229/132 Vac| 220 Vac– 242 Vac L-L
127 Vac–140 Vac L-N
Output Voltage Setting: 240 /120 Vac
264/132 Vac| 254 Vac–280 Vac L-L
127 Vac–140 Vac L-N
Low Bypass Point| Output Voltage Setting: 200/100 Vac| Minimum voltage that the UPS will pass to connected equipment during internal bypass operation.
---|---|---
164/82 Vac| 170 Vac–184 Vac L-L
85 Vac–92 Vac L-N
Output Voltage Setting: 208/120 Vac
171/98 Vac| 170 Vac–192 Vac L-L
98 Vac–110 Vac L-N
Output Voltage Setting: 240 /120 Vac
196/98 Vac| 170 Vac–220 Vac L-L
85 Vac–110 Vac L-N
Bypass Acceptable 1| Not required| Required/Not required| Phase and frequency lock required/not required before the UPS will switch to bypass.
Output Voltage| RMXLP3U models :
Auto 2 208/240/120 Vac| 200/100 Vac,
208/120 Vac,
240/120 Vac,
Auto 2 208/240/120 Vac| Allows the user to select the on-line output voltage.
RMXLJP3U
models:
200/100 Vac| 200/100 Vac,
208/120 Vac,
240/120 Vac| Allows the user to select the on-line output voltage.
Output Frequency| Automatic 50 ± 3 Hz or 60 ± 3 Hz| 50 ± 3 Hz  60 ± 3 Hz
50 ± 1 Hz  60 ± 1 Hz
50 ± 0.1 Hz 60 ± 0.1 Hz
Auto 50 ± 3 Hz or 60 ± 3 Hz| Sets the allowable UPS output frequency. Whenever possible, the output frequency tracks the input frequency.

1. There can be a phase hop in output voltage when ‘not required’ option is selected in Bypass Acceptable mode.
2. The phase voltage in Auto mode is always 120Vac. The Output phase difference between two phases tracks the input phase difference.

Tolerance Settings

| Wide| Medium| Narrow
---|---|---|---
High Bypass Point| 264 Vac L-L/132Vac L-N| 260 Vac L-L/130 Vac L-N| 254 Vac L-L/127 Vac L-N
Low Bypass Point| 197 Vac L-L/98 Vac L-N| 208 Vac L-L/104 Vac L-N| 220 Vac L-L/110 Vac L-N
Bypass Acceptable| Not Required| Not Required| Not Required
Number of External Battery Packs| 0| 0 to 100| Defines the number of external connected battery packs for proper run time prediction.

200/100 VAC OUTPUT VOLTAGE SETTING:

| Wide| Medium| Narrow
---|---|---|---
High Bypass Point| 220 Vac L-L/110Vac L-N| 216 Vac L-L/108 Vac L-N| 212 Vac L-L/106 Vac L-N
Low Bypass Point| 164 Vac L-L/82 Vac L-N| 174 Vac L-L/87 Vac L-N| 184 Vac L-L/92 Vac L-N
Bypass Acceptable| Not Required| Not Required| Not Required

208/120 VAC OUTPUT VOLTAGE SETTING:

| Wide| Medium| Narrow
---|---|---|---
High Bypass Point| 229 Vac L-L/132 Vac L-N| 225 Vac L-L/130 Vac L-N| 220 Vac L-L/127 Vac L-N
Low Bypass Point| 171 Vac L-L/98 Vac L-N| 181 Vac L-L/104 Vac L-N| 192 Vac L-L/110 Vac L-N
Bypass Acceptable| Not Required| Not Required| Not Required

CONNECTING THE EPO (EMERGENCY POWER OFF) OPTION
The output power can be disabled in an emergency by closing a switch connected to the EPO.
Adhere to national and local electrical codes when wiring the EPO.
The EPO switch is internally powered by the UPS for use with non-powered switch circuit breakers.
The EPO circuit is considered a Class 2 circuit, (UL, CSA standards) and a SELV circuit (IEC standard).

Both Class 2 and SELV circuits must be isolated from all primary circuitry.
Do not connect any circuit to the EPO terminal block unless it can be confirmed that the circuit is Class 2 or SELV.
If circuit standard cannot be confirmed, use a contact closure switch.
Use one of the following cable types to connect the UPS to the EPO switch:

• CL2: Class 2 cable for general use
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).

Configure UPS Parameters using terminal mode
Terminal Mode is a menu driven interface that enables configuration of the UPS by users not using the installed Network Management Card interfaces.
CONFIGURE UPS CONNECTION USING TERMINAL MODE

1. Connect the serial cable to the serial port on the back of the UPS.
   Open a terminal program, such as HyperTerminal™ From the desktop, go to Start, Programs, Accessories, Communication, HyperTerminal.
   Follow the prompts to choose a name and select an icon. Disregard the message, “…must install a modem,” if it is displayed. Click OK.

2. Select File, Properties.

3. Select the COM port that is connected to your UPS.

4. Click Configure.

5. Enter the settings:
   • bits per second – 9600
   • data – bits 8
   • parity – none
   • stop bit – 1
   • flow control – none

6. Click OK.

7. Press Enter to initiate the connection to the UPS.

CONFIGURE NUMBER OF BATTERY PACKS USING TERMINAL MODE

1. Connect to the unit (see Configure UPS Connection using Terminal Mode).
2. Press 1 to modify the UPS settings.
3. Press D – # of External Battery Packs.
4. Enter the number of battery packs
5. Press Enter and Y to accept the changes.
6. Press ESC to exit the program.

CONFIGURE THE UPS CONNECTING USING NMC TERMINAL MODE

1. Connect the serial cable to the serial port on the back of the UPS. (If using USB communication to the UPS, disconnect the USB cable first.)

2. Open a terminal program, such as HyperTerminal™. From the desktop, go to Start, Programs, Accessories, Communication, HyperTerminal.

3. Follow the prompts to choose a name and select an icon. Disregard the message, “…must install a modem,” if it is displayed. Click OK.

4. Select File, Properties.

5. Select the COM port that is connected to your UPS.

6. Click Configure.

7. Enter the settings:
   • bits per second – 9600
   • data – bits 8
   • parity – none
   • stop bit – 1
   • flow control – none

8. Click OK.

9. Press Enter to initiate the connection to the UPS.

CONFIGURE THE NUMBER OF BATTERY PACKS USING NMC TERMINAL MODE

1. Once the blank terminal window is open, press Enter multiple times, until the prompt.

2. Press 1 and Enter to select Device Manager. Select the model by entering the corresponding number, then press ENTER.

3. Press 3 and Enter to select Configuration.

4. Press 1 and Enter to select Battery.

5. Press 2 and Enter to change the Battery Settings.

6. Type in the number of external battery packs (four battery modules per pack), and press ENTER.
   (Number of packs: 1 = 1 SURT192RMXLBP, 2 = 2 SURT192RMXLBP etc.)

7. Press 3 and ENTER to accept the changes.

8. Press ESC multiple times (5) to return to the main menu.

9. Press 4 and ENTER to log out.

TROUBLESHOOTING

Use the table below to solve minor installation and operation problems. Refer to the APC by Schneider Electric web site, www.apc.com for assistance with complex UPS problems.

UPS WILL NOT TURN ON
Battery not connected properly.  button not pushed. UPS not connected to utility power supply.
Very low or no utility voltage.| Check that the battery connectors are fully engaged.
Press the button once to power the UPS and the connected equipment. Check that the power cable from the UPS to the utility power supply is securely connected at both ends.
Check the utility voltage.
UPS WILL NOT TURN OFF
button not pushed. Internal UPS fault.| Press the  button once to turn the UPS off.
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
UPS BEEPS OCCASIONALLY
Normal UPS operation when running on battery.| None. The UPS is protecting the connected equipment.
UPS DOES NOT PROVIDE EXPECTED BACKUP TIME
The UPS battery(s) are weak due to a recent outage or battery(s) are near the end of their service life.| Charge the battery(s). Battery modules require recharging after extended outages. They wear faster when put into service often or when operated at elevated temperatures. If the battery(s) are near the end of their service life, consider replacing the battery(s) even if the Replace Battery LED is not illuminated.
FRONT PANEL LED S FLASH SEQUENTIALLY
The UPS has been shut down remotely through software or an optional accessory card.| None. The UPS will restart automatically when utility power returns.
ALL LED S ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET
The UPS is shut down and the battery is discharged from an extended outage.| None. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge.
BYPASS AND OVERLOAD LED S ILLUMINATE , UPS EMITS A SUSTAINED ALARM TONE
The UPS is overloaded| The connected equipment exceeds the specified “maximum load” as defined in
Specifications on the APC by Schneider Electric web site, www.apc.com.
The alarm remains on until the overload is removed. Disconnect nonessential equipment from the UPS to eliminate the overload condition.
P ROBLEM AND P OSSIBLE C AUSE| S OLUTION
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BYPASS LED ILLUMINATES
The bypass switch has been turned on manually or through an accessory.| If bypass is the chosen mode of operation, ignore the illuminated LED.
If bypass is not the chosen mode of operation move the bypass switch on the back of the UPS, to the normal position.
FAULT AND OVERLOAD LED S ILLUMINATE , UPS EMITS A SUSTAINED ALARM TONE
The UPS has ceased sending power to connected equipment.| The connected equipment exceeds the specified “maximum load” as defined in  Specifications on the APC by Schneider Electric web site, www.apc.com.
Disconnect nonessential equipment from the UPS to eliminate the overload condition.
Press the OFF button, then the ON button to restore power to connected equipment.
FAULT LED ILLUMINATES
Internal UPS fault.| Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
REPLACE BATTERY LED ILLUMINATES
Replace Battery LED flashes and short beep is emitted every two seconds to indicate the battery is disconnected.
Weak battery.
Failure of a battery self-test.| Check that the battery connectors are fully engaged.
Allow the battery to recharge for 24 hours. Then, perform a self-test. If the problem persists after recharging, replace the battery.
The UPS emits short beeps for one minute and the Replace Battery LED illuminates. The UPS repeats the alarm every five hours. Perform the self-test procedure after the battery has charged for 24 hours to confirm the Replace Battery condition. The alarm stops and the LED clears if the battery passes the self-test.
UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS
Very high, low, or distorted line voltage. Inexpensive fuel powered generators can distort the voltage.| Move the UPS to a different outlet on a different circuit. Test the input voltage with the utility voltage display.
D IAGNOSTIC U TILITY V OLTAGE
All five LEDs are illuminated| The line voltage is extremely high and should be checked by an electrician.
There is no LED illumination| If the UPS is plugged into a properly functioning utility power outlet, the line voltage is extremely low.
O NLINE LED
There is no LED illumination| The UPS is running on battery, or it is not turned on.
The LED is blinking| The UPS is running an internal self-test.

MAINTENANCE, TRANSPORT

Replacing the Battery Module
This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS and connected equipment on during the procedure. See your dealer or contact APC by Schneider Electric at the web site, www.apc.com for information on replacement battery modules.
The battery replacement procedure must include replacing all battery modules in the UPS and connected external battery pack(s).
See Removing the Batteries and Installing the Batteries in this manual for additional information.

  Once the battery(s) are disconnected, the connected equipment is not protected from power outages.
Be careful during battery replacement, the battery modules are heavy.
Be sure to deliver spent batteries to a recycling facility or ship to the manufacturer in the replacement battery packing material.

Disconnecting the Battery for Transport
Always DISCONNECT THE BATTERY(s) before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.
The battery(s) may remain in the UPS.

1. Shut down and disconnect any equipment attached to the UPS.
2. Shut down and disconnect the UPS from the power supply.
3. Unplug the battery connectors. Refer to the Replacing Battery Modules section in this manual.

For shipping instructions contact APC by Schneider Electric at the web site, www.apc.com.

SERVICE

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC web site, www.apc.com.
   a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
   b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
   c. If the unit is under warranty, the repairs are free.
   d. Service procedures and returns may vary internationally. Refer to the APC web site for country specific instructions.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
   a. Note: When shipping within the United States, or to the United States always DISCONNECT ONE UPS BATTERY before shipping in compliance with U.S.
   Department of Transportation (DOT) and IATA regulations. The internal batteries may remain in the UPS.
   b. Batteries may remain connected in the XBP during shipment. Not all units utilize XLBPs.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

LIMITED FACTORY WARRANTY

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable for defects resulting from:

1. unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the APC web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

APC by Schneider Electric Worldwide Customer Support

Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways:

• Visit the APC by Schneider Electric web site, www.apc.com to access documents in the APC Knowledge Base and to submit customer support requests.
  – www.apc.com (Corporate Headquarters)
  Connect to localized APC by Schneider Electric web site for specific countries, each of which provides customer support information.
  – www.apc.com/support/
  Global support searching APC Knowledge Base and using e-support.

• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
  – Local, country specific centers: go to www.apc.com/support/contact for contact information.
  – For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributor from whom you purchased your APC by Schneider Electric product.

© 2014 APC by Schneider Electric. Smart-UPS and PowerChute are owned by Schneider Electric
Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.

04/2015
EN 990-3271A-001

Documents / Resources

| Schneider Electric SURTD5000RMXLP Uninterruptible Power Supply [pdf] User Manual
SURTD5000RMXLP, SURTD6000RMXLP, SURTD6000RMXLJP, SURTD5000RMXLP Uninterruptible Power Supply, SURTD5000RMXLP, Uninterruptible Power Supply, Power Supply, Supply
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