ERGOMOTION 390 Adjustable Base Scissor Lift Head Foot Owner’s Manual

ERGOMOTION 390 Adjustable Base Scissor Lift Head Foot

Thank you for purchasing an Ergomotion® adjustable bed base Protect your investment. Please register your warranty* at: www.ergomotion.com

US/Canada customer service: 1-888-550-3746

• For International customers, please contact your retailer for customer service and warranty information. Actual product appearance and functionality may vary from photographs, illustrations and descriptions included in this manual.

safety precautions and usage statements

Attention: Important Safety Disclaimers Read all instructions before using your adjustable base. Save these instructions.

To reduce the risk of shock, burns, fire or injury

• Always unplug the base from the electrical outlet before servicing any part of the base. To reduce risk of electric shock, unplug the base before cleaning. To safely disconnect, ensure the base is in a flat position with all motors off, and unplug from power source.
• Keep the power cord away from heated surfaces. Never operate the base when the air openings are blocked. Keep air openings free of lint, hair and the like. Do not drop or insert any object into any opening.
• Discontinue use of the bed base and contact a qualified service center if: it has a damaged cord or plug, if it is not working properly, or it has been dropped into water.
• Only use this bed base for its intended use as described in this manual. Do not use accessories/attachments that are not recommended by the manufacturer.
• Close supervision is required when the bed base is used by or near children, convalescents or disabled persons.

Outlet Safety
For optimal safety and operation, plug the bed base into a surge protector (not included). The bed base should only be plugged directly into a wall outlet or surge protector (strongly recommended). Improper connection of the equipment can result in the risk of electrical shock, electrical fire or faulty operation of this bed base. If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet. Unauthorized modification or failure to use a wall outlet or surge protector could void the electrical portion of your warranty.

Warranty Warning
Do not open or tamper with the control box, motors, or remote (except battery compartments). The warranty will be void if the internal workings of these components are tampered with. For complete warranty information visit www.ergomotion.com or refer to the warranty card included with the base.

In-Home Use and Hospital Disclaimer
Ergomotion adjustable bed bases are designed solely for in-home use. This base was not designed as a hospital bed and is not designed to meet hospital standards. Do not use this base with TENT-TYPE oxygen therapy equipment or near explosive gases.

Pacemaker Notice:
Some pacemakers may falsely interpret the optional massage feature vibrations as movement/exercise. This is a common occurrence with any product that creates a vibrating movement and may not affect the pacemaker. Please consult your physician before using the massage feature.

Pets and Small Children
Immediately dispose of all packing materials as it may pose a smothering risk to small children and pets. To avoid injury, it is not advised to allow children and small pets to play on or under the bed. Children should not operate the bed base without adult supervision.

Safety Features
Casters (optional leg accessories) are equipped with locking wheels to prevent unwanted movement. Even when locked and unable to roll, the casters can slide. Free-release head and foot motors are designed to lower the mattress by retracting only with gravity, never pulling downwards, which minimizes pinch points.

Product Ratings
The lift motors are not designed to operate continuously for more than [2] minutes in an [18] minute time period or approximately 10% duty cycle. Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty.

Weight Limits
This product is not rated to support weights exceeding 650 for the 40+ or 850 pounds for the 330/390. This product is not rated to support weights over 650/850 pounds inclusive of the mattress and bedding. The base will structurally support this weight, provided it is evenly distributed across the bed base. The adjustable base is not designed to support or lift this amount in the head or foot sections alone. Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty

Acoustics
The massage function will emit a noticeable tone during operation. As the massage intensity level is increased, the tone will intensify. The volume of this tone is directly related to the location environment. For example, when demonstrated in a showroom,
the surrounding environmental noise will cover some of the massage noise. However, when installed in a home setting with wooden floors, carpeted or not, the massage volume will be more noticeable. In normal base operation, the wheels which allow the bed to maintain its distance from the wall, will make contact with the steel platform supports of the base creating a contact noise. When entering, exiting or shifting weight on the base, this contact noise may be audible as the wheels make contact. This is normal.

Fabric Care:
To prolong the life of your fabric, protect it from direct sunlight whenever possible. For spot cleaning, wipe the area with a light-damp sponge or vacuum with a soft brush attachment to remove particles. Keep at a minimum of 30cm (12 inches) away from direct heat sources. For deeper cleaning, blot liquid spills with a clean dry cloth. Wipe with a clean cloth dampened with warm water. Do not wet excessively. A soft bristle brush may be used to remove ingrained soil. Avoid scratching by gentle brushing. Wipe with a clean cloth dampened with warm water to remove residues. Dry in the shade away from direct heat. If persistent marks remain visible after cleaning, seek professional advice.

SAVE THESE INSTRUCTIONS

FCC Compliance
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

To comply with the FCC RF exposure requirements, no change to the antenna or the device is permitted. Any change to the antenna or the device could result in the device exceeding the RF exposure requirement and void the user’s right to operate the device.

Radio Frequency: 2.4 GHz

parts list

All electronics and components that need to be installed are located in boxes under the base or attached to the frame. Before discarding the packing materials, ensure all the parts are accounted for.

INCLUDED IN ALL SERIES

INCLUDED IN ALL SERIES EXCEPT 40+

INCLUDED IN 40+ ONLY:

• These items are attached to the base for shipping purposes. Carefully remove it from the base and set it aside.
• Only included in Twin, Twin Long, Queen Split and Cal King Split bases.

OPTIONAL (NOT INCLUDED)

390 base overview

Actual product appearance and functionality may vary from photographs, illustrations and descriptions included in this manual. Not to scale. For illustration purposes only. Read all instructions before beginning installation.

Not to scale. For illustration purposes only. Read all instructions before beginning installation.

40+ base overview

Actual product appearance and functionality may vary from photographs, illustrations and descriptions included in this manual.

40+ quick reference guide

• Not to scale. For illustration purposes only. Read all instructions before beginning installation.

40+ CONTROL BOX OVERVIEW

ELECTRONICS OVERVIEW

installation guide

Always use two people when setting up the base.

STEP 1
Place the bed base box in a desired location with the bottom of the box facing up. Remove the binding straps and packing materials, making sure not to puncture the box with any sharp objects.

STEP 2

Remove the bed base from the box keeping the bottom of the base facing upward for easier access to the bed components

STEP 3
To install the legs, thread the washer over the bolt of the leg with the recessed side facing the leg, and tighten by hand. Do not over tighten.

To install headboard brackets: See detailed instructions on.

STEP 4
To sync two bases with the SmartSync™ (390/330): see detailed installation instructions on page 23. To sync two bases with the Y-Cord (40+): see detailed installation instructions on page 24.

FOR 390/330

Uncoil the Power Down Box from the frame and install (2) 9 Volt batteries – optional, not included. Place box on the ground. Ensure that it is easily accessible when the base is turned to its upright position. For power-down box operating instructions see.

FOR 40+
 Locate the Backup Battery Pack and install (4) 9 Volt batteries (not included). Store the battery pack in a convenient location for emergency use. For battery backup operating instructions see.

STEP 5
Uncoil the input cord (connected to the control box’s power port) and plug it into Power Supply.

Always use two people when setting up the base.

STEP 6
Uncoil the Power Cord and connect to the Power Supply. Place the Power Supply on the ground and extend from the base. Ensure that the Power Supply and all attached cords are directed toward the desired surge protector.

STEP 7
Carefully flip the base over on to its legs.

Important: Two people are required to move the bed base. Do not drag across the floor. Do not rest the frame on its side, excessive pressure may damage the legs.

STEP 8
Plug the base into a power source. A surge protector is strongly recommended.

STEP 9

FOR 390/330
Ensure that batteries are correctly installed.

FOR 40+
Ensure the wired remote is plugged into the control box

Quickly test functions to verify proper setup before placing the mattress on the base. Use the remote to return the base to a flat position.

STEP 10
Locate the mattress retainer bar brackets. Slide the left side of the mattress retainer bar into the bracket. Pull the retainer bar to the opposite bracket and secure the right side.

Basic setup is now complete! See page 12-16 for remote control operating instructions.

390 remote control

40+ remote control

• Not all wired remotes are equipped with the flat feature. Product functionality may vary based on series specifications. Not to scale. For illustration purposes only.

setting remote custom presets* and child lock safety feature

Some bases have a programmable feature that allows you to save two custom positions. Please read all the instructions below before setting your custom presets on the remote. Available on select 330 models. Not available on the 40+.

STEP 1
Articulate the head and foot to your desired position.

STEP 2

FOR 330 :
Press and hold one of the picture pre-set buttons [ ] for at least 10 seconds. The LED lights at top of remote will flash in succession 3 times. Position is now saved.

NOTE: To restore the preset buttons back to their original factory settings, hold FLAT and ZERO-G simultaneously for at least 10 seconds. The original presets will be restored.

To adjust the saved position, repeat steps 1 and 2 and the new position will be stored.

• Available on select models. Actual product appearance and functionality may vary from photographs, illustrations and descriptions included in this manual.

child lock safety feature

This function is used to lock the remote control to prevent unwanted base operation. Available on select 330/390 models. Not available on the 40+. To engage this locking feature, press the “Head up” button and “Head down” button simultaneously for 5 seconds until timer lights flash, then release the buttons. All button functions will be rendered inoperable except the remote program button. To return the remote to normal operation, press the “Foot up” button and “Foot down” button simultaneously for 5 seconds until timer lights flash, then release the buttons.

To operate the base from a smart device, the Ergomotion Remote application must be downloaded to the desired smart device from the App Store (Apple) or Google Play Store (Android).

STEP 1

• Plug the bed into power supply.

STEP 2
Open application. Input serial Number: First 7 digits of serial numer (Ignore Letters) You can find the serial number on the back cover of the manual.

STEP 3

• Select Menu icon.

STEP 4
Select Settings from Menu screen.

STEP 5
Select Bluetooth V4.0 and “auto connect”.

STEP 6
Tap Select device.

STEP 6

Select desired base. Tap back arrow to return to settings and select Remote to return to remote control screen.

• See page 12-13 for remote instructions.

NOTES

• If operating multiple bases: the Unique ID number will be listed on the sticker located on the adapter
• Press and hold RESET for 5 seconds to reset customized presets back to factory default settings.
• To disconnect: Turn off the Bluetooth® function on your device or select “Forget this Device” from your Bluetooth® settings menu.
• For assistance establishing a Bluetooth® connection please refer to your device’s owner’s manual or contact the manufacturer directly.

For assistance setting up a Bluetooth® connection, refer to your smart device’s owner’s manual or contact the manufacturer directly.

• Available on select models. Actual product appearance and functionality may vary from photographs, illustrations and descriptions included in this manual.

headboard bracket installation guide (optional)

For Series 390/330 only. See page 18 for 40+ Headboard Bracket installation. Headboard Brackets are an optional accessory and may not be included. A 9/16” (14 mm) & 1/2” (13 mm) socket and crescent wrench are necessary to complete installation.

STEP 1

• Align the hole in the bracket to the brass sleeve into which the leg threads. Hold the bracket in place and screw the leg into the base until it is snug. DO NOT OVERTIGHTEN. Too much force may cause the leg to spin freely.
• Align the tab with the hole in the frame (located towards the foot of the base) and use a short bolt and nut to secure the bracket. Make sure the bolt is tight.

STEP 2

Attach the plastic spacer and T-Bracket.

• Measure the distance between the mounting holes on the headboard and install the spacer and attachment plate to accommodate the headboard.
• To install the plastic spacer and attachment plate, you will need (2) long bolts and (2) nuts. Place the spacer and attachment plate in the desired location and slip the bolts through the holes with the head of the bolt facing outward. Position the bolts diagonally on the spacer. Use the 9/16” (14 mm) socket and wrench to tighten the bolts.

STEP 3
You may now connect your headboard to the attachment plates using the remaining short bolts and nuts to secure it to the brackets. The heads of the bolts will face outward. Use a 9/16″ (14mm) socket and 1/2″ (13mm) wrench to tighten the bolts.

For Series 40+ only. See page 17 390/330 Headboard Bracket installation. Headboard Brackets are an optional accessory and may not be included. A 9/16” (14 mm) & 1/2” (13 mm) socket and crescent wrench are necessary to complete installation.

STEP 1

• Align the hole in the bracket to the brass sleeve into which the leg threads. Hold the bracket in place and screw the leg into the base until it is snug. DO NOT OVERTIGHTEN. Too much force may cause the leg to spin freely.
• The headboard bracket will have 2 tabs to accomodate any frame type. Align the appropriate tab on the bracket with the hole on the base. Use a short bolt and nut to secure the bracket. Make sure the bolt is tight.

STEP 2

Attach the plastic spacer and T-Bracket.

• Measure the distance between the mounting holes on the headboard and install the spacer and attachment plate to accommodate the headboard.
• To install the plastic spacer and attachment plate, you will need (2) long bolts and (2) nuts. Place the spacer and attachment plate in the desired location and slip the bolts through the holes with the head of the bolt facing outward. Position the bolts diagonally on the spacer. Use the 9/16” (14 mm) socket and wrench to tighten the bolts.

STEP 3
You may now connect your headboard to the attachment plates using the remaining short bolts and nuts to secure it to the brackets. The heads of the bolts will face outward. Use a 9/16″ (14mm) socket and 1/2″ (13mm) wrench to tighten the bolts.

390/330 power down box

For Series 390/330 only. See page 21 for 40+ Battery Backup instructions. Store the power-down box in a convenient location for emergency use. (2) 9 Volt batteries are required to operate the power down feature and are NOT included. It is recommended to insert batteries into the power-down box only when its use is required, and that batteries be removed when the power-down box is no longer in use. Leaving batteries in the power-down box when not in use may cause damage.

FOR EMERGENCY USE ONLY. If the base is stuck in an articulated position during a power outage Power Down Box will return the base to a flat position. The Power Down Box can only be used to bring the base to a flat position. It will not bring the base to a flat position when the base is connected to a working power source.

STEP 1

• Locate the Power Down Box under the base.

STEP 2

Press and hold the button until the base is flat.

Note: The button can be pressed at any time during the loss of power to bring the base flat.

40+ emergency battery backup pack

For Series 40+ only. See page 19 for 390/330 Power Down Box instructions. Store the battery pack in a convenient location for emergency use. (4) 9 Volt batteries are required to operate the power down feature and are NOT included. It is recommended to insert batteries into the power-down box only when its use is required, and that batteries be removed when the power-down box is no longer in use. Leaving batteries in the power-down box when not in use may cause damage.

FOR EMERGENCY USE ONLY. If the base is stuck in an articulated position during a power outage- the Battery Backup Pack will return the base to a flat position. Batteries are not to be used for normal operation of the base. Remove the battery pack after the emergency is over, as the system will continue to draw power from the batteries, even if not in use

STEP 1
Install the 9-volt batteries into the provided battery pack. Do not mix brand name batteries.

STEP 2

• Connect the battery pack to the input power cord attached to the control box.
• If the base is in the upright position use the remote to return to a flat position.

pair wireless remote

The original remote that comes in the box is already paired with the bed base. No further action is required. If the remote is not paired with the base, follow the steps below.

If the Power Down Box is not available: Remove the back cover of the remote, and locate the rubber button in the center of the back. On the control box located underneath the bed, double-click the RESET button, light will illuminate. Press and hold the back rubber button on the remote. The button will begin to flash then become a continuous solid light for 1 to 2 seconds and then turn off. Once the remote is paired, replace cover of the remote and test the base functionality.

setting up two bases

Connecting straps are secured to the base frame upon delivery.

• If a split setup is being installed, plastic connecting straps are provided (one per base) to secure the bases together. Use both straps to secure the head and foot portions together.

STEP 1
With the bases in their desired location, slightly loosen both legs to allow the strap to fit on the leg bolt, between the leg washer and frame.

STEP 2
Slide side (a) of the connecting strap onto leg bolt. Swing the strap and connect side (b) to the leg bolt. Secure the strap by shifting to the left.

STEP 3

• Re-tighten legs. Do not over-tighten. Use the remaining strap and repeat on the other end of the base.

syncing two bases – wireless remotes

For Series 390/330 only. See page 24 for syncing two bases for the 40+ series. If simultaneous operation of two bases is desired, use the SmartSync™ Cord to connect the electronics of both bases together.

STEP 1

• Unplug base from the power source.

STEP 2
Disconnect the power-down box cable from each control box or splitter cable (390). Make note of where the cable was plugged in.

STEP 3
Connect the male end of each sync cord to the control box or splitter cable (390). Insert it into the same port that you disconnected the power-down box from in Step 2.

STEP 4
Connect each power-down box male connection to the sync cord female connection (Refer to the illustration below).

STEP 5

• Plug the base back into the power source.

STEP 6
Check to ensure all cords are securely attached. Both remotes will now operate both bases simultaneously (If the remotes become unpaired, see).

40+ syncing two bases

For Series 40+ only. See page 23 for syncing two bases for the 390/330 series. A Y-Cord is included with the base. Not available on Queen, Full or Full- length bases. The Y-Cord connects the two control boxes to a single remote for the synchronization of two bases.

STEP 1

• Unplug bases from the power source.

STEP 2
Locate the control box underneath the base. P lug the end of the y-cord into the wired remote port on the control box. Repeat for the other end of the cord and the second control box.

STEP 3

• Plug remote into Y-Cord

STEP 3
Once the remote has been connected to the control box with the y-cord, plug bases into power outlet and test all functions.

troubleshooting

If one or more functions on the bed base have stopped operating:

• Check under the bed base to verify that the wired connections are secure and that no cords or bedding are obstructing the movement of the base.
• Check to ensure the green LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
• Unplug the base for 1 hour to reset the electronic components.
• Plug the bed base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended).

If the issue is not resolved by following the instructions above, locate the serial number on the warranty card or the back of the remote and call

Ergomotion Customer Service: US 1-888-550-3746

US/Canada Customer Service

• Phone 1-888-550-3746
• Fax 805-979-9399
• Email info@ergomotion.com
• Web www.ergomotion.com
• For International customers, please contact your retailer for customer service and warranty information.

References

• Ergomotion: Adjustable Bases for Smart Beds
• Ergomotion: Adjustable Bases for Smart Beds
• Manual-Hub.com – Free PDF manuals!

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