Hisense 40V5G 40 Inch Smart LED TV User Guide

: June 17, 2024
: Hisense

Table of Contents

40V5G 40 Inch Smart LED TV
Product Information
Specifications
- Product Usage Instructions
What’s in the box
Getting started
Q: Where can I access the full User Manual?
Q: How can I contact Hisense for support?

40V5G 40 Inch Smart LED TV

Product Information

Specifications

Supported Models: 32V5G, 32H5G, 32H55G, 32A40GMV, 40V5G, 40H5G,
40H55G, 40A40GMV

Product Usage Instructions

What’s in the box

Your Hisense TV comes with the following items:

TV
Quick Setup Guide (this document)
Remote control
1 set of AAA(1.5Vcc) batteries
2 base stands
Important Safety Information and Warranty Card

IMPORTANT: To prevent accidentally discarding items that came
with your TV, be sure to check ALL of the foam in the carton
box.

You will also need the following items (which are not included)
to set up your TV:

Wireless router (not included) for Internet connectivity
Phillips screwdriver (not included) to secure the TV stand
HDMI and other types of cables (not included) to connect
external devices to the TV
Wall mount bracket and screws (not included) if you prefer to
mount the TV on the wall

Getting started

Step 1. Attach stand or mount

Before you start using your TV, attach your TV stand or mount it
on the wall.

If attached to a wall mount, before removing all protective
film, if any.

Attach the TV stand

To attach the TV stand legs to your TV:

Carefully place your TV face down on a clean, soft and flat
surface.
Insert the TV base stands into the bottom slots on your
TV.

FAQ

Q: Where can I access the full User Manual?

A: You can access the full User Manual online or refer to the
E-manual in the TV.

Q: How can I contact Hisense for support?

A: You can contact Hisense through their Customer Care Center or
visit their Support Page for more information:

U.S.A Customer Care Center: Monday – Friday: 9 AM to 9 PM EST,
Saturday – Sunday: 9 AM to 6 PM EST
Canada Customer Care Center: Monday – Friday: 8 AM to 8 PM
EST
Mexico Customer Care Center: Saturday: 9:00-15:00 hrs

You can also register your TV on the respective support
pages.

Quick Setup Guide
Help Hisense improve the environment by reducing paper waste. For detailed instructions and feature descriptions, access the full User Manual online or refer to the E-manual in TV. Before using the TV, please read this guide carefully and keep it for future reference.

English

Copyright statement
© 2020 Hisense Company Ltd. All Rights Reserved. All material in this Quick Setup Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under the laws of the US, Canada, Mexico and international copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of the Hisense Company Ltd. is a violation of the rights of Hisense Company Ltd. under the aforementioned laws. No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or for other or no consideration, without the prior written permission of Hisense Company Ltd. Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:
USA: Hisense USA Corporation 7310 McGinnis Ferry Road Suwanee, GA 30024 CANADA: Hisense Canada Co., Ltd 2283 Argentia Road, Unit 16 Mississauga, ON, Canada L5N 5Z2 MEXICO IMPORTER: Hisense Mexico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra No 301 Torre Norte Piso 2, Col. Ampliación Granada Miguel Hidalgo, Ciudad de México, C.P. 11520 RFC: HME110512IY3 TEL: (52) (55) 5531-3515
Hisense, and any and all other Hisense product names, logos, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders.
Disclaimer
Disclaimer: Subscriptions or other payments may be required to access content through some applications. Some or all of the included or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such Disclaimer without any claim on Hisense at any time.

This Quick Setup Guide supports the following models:
32V5G / 32H5G / 32H55G / 32A40GMV / 40V5G / 40H5G / 40H55G / 40A40GMV
Table of Contents
What’s in the box ………………………………………………………………………………………………3 Getting started ………………………………………………………………………………………………….4
Step 1. Attach stand or mount…………………………………………………………………………4 Step 2. Connect devices to your TV ………………………………………………………………..6 Step 3. Get your remote ready………………………………………………………………………..9 Step 4. Power on the TV ………………………………………………………………………………12 Step 5. Complete the first-time setup……………………………………………………………..12 Step 6. Establish a network connection ………………………………………………………….12 Step 7. Enjoy your TV! ………………………………………………………………………………..13 Troubleshooting ……………………………………………………………………………………………..14 Product Specifications ……………………………………………………………………………………..15 Certification and Compliance…………………………………………………………………………….16
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Congratulations on the purchase of your Hisense TV! If you would like to know ‘all things Hisense’, contact us using the support info: The model and serial number of the TV is located on the back and/or on one side of the TV. We recommend that you record this if you ever need.

Country

Customer Care Center

Hisense Support Page

Register your TV

U.S.A CANADA

· Phone: 1-888-9358880
· Hours of Operation:
Monday – Friday: 9 AM to 9 PM EST
Saturday – Sunday: 9 AM to 6 PM EST
· Service Email: Service@hisenseusa.com

http://www.hisense-usa. com/support/

· Phone: 1-855-3447367
· Hours of Operation:
Monday – Friday: 8 AM to 8 PM EST
· Service Email: canadasupport@ hisense.com

http://www.hisensecanada.com/support/

http://www.hisense-usa. com/support/register
http://www.hisensecanada.com/support/ productReg.asp

MEXICO

· Phone: 800-008-8880
· Hours of Operation: Monday – Friday: 9:0021:00 hrs

https://hisense.com.mx/ support/

https://hisense.com.mx/ support/register

Saturday: 9:00-15:00 hrs

· Service Email: servicio@hisense.
com.mx

*Scan to download user manual

Disclaimer: This Quick Setup Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.

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What’s in the box

Your Hisense TV comes with the following items:

TV

Quick Setup Guide (this document)

remote control

1 set of AAA(1.5Vcc) batteries

2 base stands

Important Safety Information and Warranty Card

4 screws (ST4×14F for 32″)(81.2 cm)

4 screws (ST4×20F for 40″)(101.6 cm)

IMPORTANT: To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

· Please check foam for accessories before discarding. · Veuillez vérifier la mousse pour qu’il n’y ait pas d’accessoires avant de la jeter. · Antes de desechar la espuma, asegúrese de retirar todos los accesorios.

You will also need the following items (which are not included) to set up your TV:
Wireless router (not included) for Internet connectivity Phillips screwdriver (not included) to secure the TV stand HDMI and other types of cables (not included) to connect external devices to the TV Wall mount bracket and screws (not included) if you prefer to mount the TV on the wall

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Getting started
Step 1. Attach stand or mount
Before you start using your TV, attach your TV stand or mount it on the wall.
CAUTION: · Disconnect the A/C power cord before installing a stand or a wall mount bracket. · The LED display on your TV is fragile. Make sure the TV screen is not scratched or
damaged by hard objects or from pressure. · After the installation is complete, make sure the TV is steady on a table or firmly
attached to a wall mount, before removing all protective film, if any.
Attach the TV stand
To attach the TV stand legs to your TV:
1. Carefully place your TV face down on a clean, soft and flat surface. 2. Insert the TV base stands into the bottom slots on your TV.
3. Use the screws provided to secure each leg tightly.

Base Stand

Base Stand
Screws: ST4×14F (32″)(81.2 cm) ST4×20F (40″)(101.6 cm)

4

Attach the wall mount bracket (not included)
Before you begin the third-party manufacturer instructions, be sure to do the following things:
1. Place the TV face down on a clean, safe and cushioned surface.
2. Remove the TV stand if you have already attached it.
3. Place spacers (not included) in the corresponding bracket holes.

Screw (not included)

Spacer (not included)

Bracket (not included)

CAUTION: · Follow instructions provided with the wall mount bracket. If it is not correctly mounted,
the TV may fall and cause property damage or personal injury.

· When you attach the mount, be sure to use spacers (provided by the third- party manufacturer) between the TV and the bracket.
· To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 9.5 – 11.5 mm in length when measured from the attaching surface of the rear cover.

· Make sure the tilt angle between the TV screen and the vertical surface is no more

than 15 degrees.

15°

9.5 -11.5 mm Wall mount bracket

TV screen

Vertical surface

Rear cover of the TV

Screw Spacer

Wall mount hole pattern (mm) Wall mount screw size (mm)

100 × 200 (32″/40″)(81.2 cm/101.6 cm) M6

NOTE:
· If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.
· The diameter and length of the screws differ depending on the wall mount bracket model.

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RESET

R

AV IN

L

VIDEO

ANT / CABLE

Step 2. Connect devices to your TV
Check to ensure that you have connected right cables for right ports securely. Loose connections can affect the quality of the picture image and color.
Back View
Power cord
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ARC

HDMI 1

HDMI 2

HDMI 3

USB DIGITAL AUDIO OUT DC 5V 0.5A(MAX)

TV label Port ANT/CABLE
HDMI
VIDEO AV IN L
R

Cable
Yellow White Red

External Equipment

Brief Description

Antenna

VHF/UHF Antenna ANT OUT

Connect an outdoor VHF/ UHF antenna.

VCR DVD Player/Recorder

Connect a High Definition Multimedia Interface (HDMI) cable from an external device.

Video Camera

Set-top Box

Satellite antenna
cable

Satellite Receiver

Connect a composite video cable and left-right audio cables from an external AV device.

DIGITAL AUDIO OUT

Audio Amplifier

Speaker

Connect an optical cable from an external digital audio system.

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Connect headphones to hear audio from the TV. Headphones with microphones are not supported.

TV label Port USB

Cable

External Equipment

Brief Description

Connect a USB device for browsing photos, music and movies. Hard disks with a total current consumption or impulse current consumption greater than 500mA are not supported.

RESET

Power off / restart (quick press) Reset your TV back to the factory setting (long press)

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Step 3. Get your remote ready
The following table shows the buttons on your remote control and describes what they are for.

BUTTON

DESCRIPTION

Power on/off

(Red/Green/Yel- Special function buttons low/Blue)

INPUT

Change TV input source

Number

Enter Channels/input numbers

LIVE TV

Enter Live TV source

CC

Turn Closed Caption On/Off and turn Closed Caption on when mute

MEDIA

Quick access to Media

The button for the Menu

/ / /

D-pad (up/down/left/right navigation buttons)

OK

Confirmation button

Return to the previous place in the menu or app

Display the Home screen

VOL

Volume (up/down)

CH

Channel (up/down)

Mute and restore sound (quick press) Press 3 times successively to call out system info (for service purpose)

MTS

Set the audio language (MTS)

/ / / Media content control function buttons

SPORTS

Quick access to VIDAA SPORTS

FREE

Quick access to VIDAA Free

ART

Quick access to VIDAA ART

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BUTTON

DESCRIPTION

Select a digital sub-channel

Music

Quick access to Youtube Music

App

Quick access buttons to apps

EXIT

Exit the menu or app

SLEEP

Adjust sleep timer setting

NOTE: Buttons listed here are for reference only. Actual remote control models may vary.

Insert the batteries
1. Take off the back cover to open the battery compartment of the remote control. 2. Insert two AAA(1.5Vcc) size batteries. Make sure to match the (+) and (-) ends of
the batteries with the (+) and (-) ends indicated in the battery compartment. 3. Restore the battery compartment cover.

Important Information about the remote and batteries
· Discard batteries in a designated disposal area. Do not throw them into a fire. · Remove old batteries immediately to prevent them from leaking into the battery
compartment. · If you do not intend to use the remote control for a long time, then remove the
batteries. · Battery chemicals can cause a rash. If the batteries leak, clean the battery
compartment with a cloth. If chemicals touch your skin then wash it immediately. · Do not mix old and new batteries. · Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries. · Do not continue using the remote if it gets warm or hot. · Call our Support Center immediately on the support website.

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Remote Control Range Information
The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the TV set.
It can work at a 30 degree horizontal or vertical angle.
Program Your Universal Cable or Satellite Remote Control to Operate Your New Television (only for USA) If you would like to program your other household remote controls to your new television, please refer to the User Manual supplied by your Cable or Satellite provider. It should include instructions on how to program their remote to your television. A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable). DIRECTV……0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183 Time Warner Cable……386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463 Comcast……0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002 Cox Communications……0178, 10178, 1326, 1463 Dish Network……505, 627, 538, 720, 659 If the code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider’s customer service center. If your Cable or Satellite provider does not have a code available, please contact us at one of the phone numbers on Page 2.
Using Your Cable Set-top Box or Satellite Receiver Remote as a Universal’ Remote If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as aUniversal’ Remote, then visit the Support page to view a list of the codes.
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Step 4. Power on the TV
Plug the power cord into a power outlet. Your TV will display a launch screen showing the Hisense logo.
Step 5. Complete the first-time setup
The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV.

Step 6. Establish a network connection
1. Press the [ Home ] button on the remote control, and select the the Settings menu.
2. Select Network > Network Configuration.

icon to enter into

Establish a wireless network connection
The TV can directly receive network signals via wireless router. Before you establish a wireless network connection, turn on your Wi-Fi.
Wireless router with DHCP

Wireless LAN Adapter built-in TV set

LAN Cable

1. Choose Wireless among Connection Select modes, and the list of networks will display on screen automatically.
2. Select a wireless network from the list, and enter password. 3. If you couldn’t find your network, select Refresh to get the latest list. Alternatively,
you can select Add to input a Wi-Fi name, select the type of security mode, and enter password.

Close the network connection
Turn off your Wi-Fi. The network connection will close.

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Step 7. Enjoy your TV!
Now that you’ve completed the first-time setup, your Home screen is your starting point for using your TV. Your Hisense TV provides a variety of entertainment options, so you’ll always find something new. Use your TV to watch live channels, access video on demand to watch movies, and much more.
Press the Home button on your remote to get started. Text-to-Speech (TTS) and Video Description functionalities on TV Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an audio description of relevant programs. Text-to-Speech can convert written text into voice text to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programs that will describe the main visual elements which visually impaired users may not be able to see.
Follow the steps below to enable the functions: 1. Press the menu button on your remote to access the Menu. 2. Next, select Settings to enter the Settings Menu. 3. Select Accessibility > Narration or Voice Guide to turn the Narration or Voice Guide On’ orOff’. When Voice Guide is turned On, then the contents of each menu displayed can be broadcasted out. When Narration is turned On, then you can hear the introduction of relevant programs. https://www.hisense- usa.com/ttsforhisensetvswithvidaa/
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Troubleshooting
If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers on Page 2.

Issues
No sound or picture
I have connected an external source to my TV and I get no picture and/or sound. When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal? The picture is normal but there is no sound
Sound but no picture or black and white picture
The sound and/or picture is distorted or appears wavy
The sound and picture is blurry or cuts out
A horizontal or vertical stripe appears on the picture and/or the picture is shaking
The plastic cabinet makes a “clicking” type of sound
The remote control does not work

Possible solutions
· Check if the power cord is plugged into a powered AC outlet.
· Press the Power button on the remote control to activate the unit from ‘Standby’ mode.
· Check to see if the LED light is on or not. If it is, then the TV is receiving power.
· Check for the correct output connection on the external source and for the correct input connection on the TV.
· Make sure you have made the correct selection for the input mode for the incoming signal.
· Yes, this is normal. The TV is initializing and searching for previous setting information.
· Check the volume settings. · Check if ‘Mute’ mode is set to On. · If the picture is black and white, unplug the TV from the
AC outlet and replug it after 60 seconds. · Check that the Color is set to 50 or higher. · Try different TV channels. · An electric appliance may be affecting the TV. Turn off
any appliances that are nearby and move it farther away from the TV. · Insert the power plug of the TV set into another power outlet. · If using an external antenna, check the direction, position and connection of the antenna. · Adjust the direction of your antenna or reset or fine tune the channel.
· Check if there is an appliance or electric tool nearby that is causing interference.
· The ‘click’ sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
· Confirm that TV still has power and is operational. · Change the batteries in the remote control. · Check if the batteries are correctly installed.

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Product Specifications

Model Name

32V5G 32H5G 32H55G 32A40GMV

40V5G 40H5G 40H55G 40A40GMV

Dimension Without Stand 28.2 × 16.9 × 3.4 inches

(W × H × D)

(717 × 428 × 86 mm)

35.2 × 20.2 × 3.4 inches (893 × 513 × 86 mm)

With Stand

28.2 × 18.5 × 6.3 inches (717 × 469 × 160 mm)

35.2 × 22.0 × 7.2 inches (893 × 559 × 182 mm)

Weight

Without Stand 8.4 lbs (3.8 kg)

11.9 lbs (5.4 kg)

With Stand

8.6 lbs (3.9 kg)

12.1 lbs (5.5 kg)

TV Stand Width(W × D)

26.4 × 6.3 inches (671 × 160 mm)

31.7 × 7.2 inches (806 × 182 mm)

Class

32″ (81.2 cm)

40″ (101.6 cm)

Active Screen Size (Diagonal) 31.5 inches (80.0 cm)

39.5 inches (100.3 cm)

Screen Resolution

1 366 × 768

1 920 × 1 080

Audio Power

6 W + 6 W

7 W + 7 W

Power consumption

50 W

60 W

Power Supply

120 V ~ 60 Hz

Connectivity

Built-in Wireless feature (2×2, 2.4GHz)

Ports

3 HDMI ports, 1 USB port, 1 Digital Audio Output, 1 RF Input, 1 Headphone Audio Output, 1 RCA Composite Video Input , 1 left/right Audio Input for Composite

Receiving Channels

VHF: 2 – 13, UHF: 14 – 69, CATV: 1 – 125

Digital Terrestrial Broadcast (8VSB): 2 – 69

Digital cable (64/256 QAM): 1 – 135

Tuner Type

Frequency synthesized

Receiving System

Analog: NTSC

Digital: ATSC/QAM

Operating Temperature

41°F – 95°F(5°C – 35°C)

Operating Humidity

20% to 80% non-condensing

Storage Temperature

5°F to 113°F(-15°C to 45°C)

Storage Humidity

10% to 70%, non-condensing

Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.

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Certification and Compliance
FCC Notice
This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the device and receiver. Connect the device into an outlet on a circuit different from that to which the receiver
is connected. Consult the dealer or an experienced radio/TV technician for help.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
The Wi-Fi Module complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Declaration of Conformity Trade Name: Hisense Model: 32V5G / 32H5G / 32H55G / 32A40GMV / 40V5G / 40H5G / 40H55G / 40A40GMV Responsible Party: Hisense USA Corporation Address: 7310 McGinnis Ferry Road, Suwanee, GA 30024 Telephone Number: 678-318-9060 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. Confidential unpublished works. Copyright 1992-2019 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS and the Symbol together, Virtual:X, and the DTS Virtual:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS and the Symbol together, DTS-HD, and the DTS-HD logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
Environmental Protection
This mark indicates that this product should not be disposed together with other domestic garbage, to avoid damage to the environment or human health due to the disposal of uncontrolled waste. Recycle it responsibly for promoting the sustainable reuse of material resources. To return your used device, please use the return systems available in your location or contact the vendor where you purchased your product they could take this product for recycling and protection of the environment. ©2020. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brand and product names are registered trademarks of their respective owners.
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