Panasonic MC-CG917 Household Vacuum Cleaner Instruction Manual
- June 16, 2024
- Panasonic
Table of Contents
VACUUM CLEANER (HOUSEHOLD)
Model No. MC-CG917
Operating Instructions
Before operating your vacuum cleaner, please read these instructions completely.
CONSUMER INFORMATION
Please read IMPORTANT SAFETY INSTRUCTIONS on page 5 before use. Read and
understand all instructions.
TO OUR VALUED CUSTOMER
We are very pleased to welcome you to the Panasonic family of products. Thank
you for purchasing this product. Our intent is that you become one of our many
satisfied customers.
Proper assembly and safe use of your vacuum cleaner are your responsibilities.
Your vacuum cleaner is intended for commercial use. The cleaner should be
stored in a dry, indoor area.
Read the Operating Instructions carefully for important use and safety
information.
Special care is required when vacuuming certain types of carpet or floor
covering. Always check the carpet or floor covering manufacturer’s recommended
cleaning instructions before vacuuming.
PLEASE PAY CLOSE ATTENTION TO ALL WARNING AND CAUTION STATEMENTS.
WARNING
WARNING statements are designed to alert you to the possibility of
personal injury, loss of human life, and/or damage to the vacuum cleaner
and/or personal property if the instructions given are not followed.
CAUTION
CAUTION statements are designed to alert you to the possibility of damage to
the vacuum cleaner and/or personal property if the instructions given are not
followed.
WARNING
TO AVOID ELECTRICAL SHOCK
Never vacuum damp or wet surfaces or liquids.
DO NOT store machine outdoors.
Replace worn or frayed power cord immediately.
Unplug from outlet when not in use and before servicing.
TO AVOID ACCIDENTS
Except for hand-held cleaners, keep machine on floor – not chairs, tables,
steps, stairs, etc.
Store machine promptly after each use to prevent accidents such as tripping
over power cord or machine.
Use machine and accessories only in a manner intended by the manufacturer.
The use of an extension cord is not recommended.
© 2011 Panasonic Home Appliances Company of North America, Division of
Panasonic Corporation of North America. All rights reserved.
IMPORTANT SAFETY INSTRUCTIONS
When using your vacuum cleaner, basic precautions should always be followed Read all instructions in this manual before assembling or using your vacuum cleaner.
WARNING
To reduce the risk of fire, electrical shock, injury:
- Use only as described in this manual. Use only manufacturer’s recommended attachments.
- DO NOT leave vacuum cleaner plugged in when not in use. Unplug from outlet when not in use and before servicing.
- To reduce the risk of fire, or electric shock – DO NOT use outdoors or on wet surfaces.
- DO NOT allow vacuum cleaner to be used as a toy. Close attention is necessary when used by or near children.
- DO NOT use with damaged cord or plug. If vacuum cleaner is not working as it should, or if it has been dropped, damaged, left outdoors, or dropped into water, return it to an Authorized Panasonic Servicenter.
- DO NOT pull or carry by cord, use cord as a handle, close door on cord, or pull cord around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.
- DO NOT unplug by pulling on cord. To unplug, grasp the plug, not the cord.
- DO NOT handle plug or vacuum cleaner with wet hands.
- DO NOT put any objects into openings.
- DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
- Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
- Turn off all controls before unplugging.
- Use extra care when cleaning on stairs. Do not put on chairs, tables, etc. Keep on floor.
- DO NOT use vacuum cleaner to pick up flammable or combustible liquids such as gasoline or use in areas where they may be present. The fumes from these substances can create a fire hazard or explosion.
- DO NOT pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
- DO NOT use without dust bag and/or filters in place.
- Unplug before connecting Air Turbine (if applicable).
- The hose contains electrical wires. DO NOT use when damaged, cut, or punctured. Replace if cut or worn. Avoid picking up sharp objects.
- Always turn off vacuum cleaner before connecting or disconnecting the hose, Air Turbine (if applicable) or nozzle.
- Hold plug when rewinding onto cord reel. DO NOT allow plug to whip when rewinding.
- You are responsible for making sure that your vacuum cleaner is not used by anyone unable to operate it properly.
- DO NOT operate vacuum cleaner without the exhaust filter or exhaust filter door in place (If applicable).
SAVE THESE INSTRUCTIONS
THIS VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY
Note: Before you plug in your Panasonic vacuum cleaner, make sure that
the voltage indicated on the rating plate located at the back of the vacuum
cleaner is the same as your local supply.
PARTS IDENTIFICATION
Power Nozzle
PARTS IDENTIFICATION
Canister
Hose
Tools
FEATURE CHART
POWER| Overload Protector| Headlight| Tools- On-
Board| __Cord Length| Telescopic Wand
---|---|---|---|---|---
120V. AC (60Hz) 12.0 A| Yes| Yes| Yes|
24 Ft. (7.3 m)| Yes
ASSEMBLY
Power Nozzle
➢ Insert wand into POWER NOZZLE until the wand button snaps into place.
TO REMOVE:
➢ Press wand quick release pedal.
➢ Pull wand out of POWER NOZZLE.
Canister
➢ Open canister hood.
➢ Check dust bag (See CHANGING DUST BAG for instructions).
➢ Check filter (See MOTOR SAFETY FILTER CHANGING for instructions).
Hood
➢ It is normal for the canister hood to come off when it is opened further
than needed.
➢ Line up the hinges, insert them, and close the hood to replace it.
Hose
➢ Line up the hose latch tab and notch in canister hood and insert hose into
canister until it snaps in place.
NOTE: The vacuum cleaner will not start unless hose is fully inserted and
snapped in place.
To Remove:
➢ Lift hose latch tab upward and pull up on hose.
➢ Insert handle into wand until lock button snaps in place.
➢ Be sure the hose is not twisted.
To Remove:
➢ Press handle quick release and pull up on handle.
Tool Storage
➢ Tools are stored on-board the vacuum cleaner in the tool storage area.
➢ To open, press cover release button on the tool storage cover.
➢ Open cover to access tools as needed (See USING TOOLS).
Air Turbine and Caddy
TO ATTACH CADDY
➢ Align the tab on the wand with the slot in the Air Turbine caddy.
➢ Press the caddy onto the upper wand. The caddy will snap into place
TO INSERT AIR TURBINE
➢ Place the front of the Air Turbine into the caddy.
➢ Rotate the Air Turbine back until it snaps into place.
TO REMOVE AIR TURBINE
➢ Press the latch and lift the Air Turbine out of the caddy.
TO OPERATE VACUUM CLEANER
Power Cord
NOTE: To reduce the risk of electrical shock, this vacuum cleaner has a
polarized plug – one blade is wider than the other. This plug will fit in a
polarized outlet only one way. If the plug does not fit fully in the outlet,
reverse the plug. If it still does not fit, contact a qualified electrician to
install the proper outlet. DO NOT CHANGE THE PLUG IN ANY WAY. Only use outlets
near the floor.
➢ Pull cord out of canister to desired length.
➢ Cord will not rewind until cord rewind button is pushed.
➢ Plug cord into 120-volt outlet located near the floor.
TO REWIND:
➢ Unplug the vacuum cleaner.
➢ Hold the plug while rewinding to prevent damage or injury from the moving
cord.
➢ Push cord rewind bar.
CAUTION
Moving parts! To reduce the risk of personal injury, DO NOT touch the agitator
when vacuum cleaner is on. Contacting the agitator while it is rotating can
cut, bruise or cause other injuries. Always unplug from electrical outlet
before servicing. Use caution when operating near children.
On-Off Switch
➢ Select a switch position on handle.
➢ OFF
➢ FLOOR – turns on canister motor only
➢ CARPET – turns on both canister and POWER NOZZLE motors
Telescopic Wand Adjustments
➢ The wand length is adjustable and requires no assembly.
➢ To adjust, simply push down on the wand adjust button and slide the upper
wand to the desired height.
➢ When adjusting the wand length you may have to hold the POWER NOZZLE with
your hand or foot.
Handle Adjustments
➢ Lower wand from upright position by pressing on the handle release pedal.
➢ Select a pile height setting by pressing the small pedal on the rear. The
pile height setting is shown in the window.
➢ Return wands to upright position for storage.
Suggested Pile Height Settings
For best deep down cleaning, use the “XLO” setting. However, you may need
to raise the height to make some jobs easier, (such as throw rugs and some
deep pile carpets) and to prevent the vacuum cleaner from shutting off.
Suggested settings are: “XLO” – most carpets and bare floors. “LO” – low to
medium pile. “MED” – medium to deep pile. “HI” – shag; deep pile; scatter
rugs.
Using Tools
CAUTION
DO NOT attach or remove handle or wands while vacuum cleaner is ON.
This could cause sparking and damage the electrical contacts.
ATTACHMENTS ON HANDLE
➢ If the POWER NOZZLE is attached, turn vacuum cleaner off before removing
handle from wands.
➢ Press lock button, then pull to remove handle from wand.
➢ Slide attachments firmly on handle as needed (See page 30).
ATTACHMENTS ON WANDS
➢ If the POWER NOZZLE is attached, turn vacuum cleaner off before removing
plug from wands.
➢ To remove wands from POWER NOZZLE, lock wands in upright position.
➢ Press wand quick release pedal with foot and pull the wands straight up out
of POWER NOZZLE.
➢ Put attachments on wands as needed (See page 30).
➢ The Combination Brush may be used on the following items:
- Furniture
- Drapes
- Stairs
- Walls
➢ The Crevice Tool may be used on the following items:
- Furniture
- Cushions
- Drapes
- Stairs
- Walls
➢ The Floor Brush may be used on the following items:
- Stairs
- Bare Floors
- Walls
➢ The Power Nozzle may be used on the following items:
- Carpeted Floors
- Rugs
➢ The Air Turbine may be used on the following items:
- Furniture
- Stairs
Note: Always clean tools before using.
NOTE: When separating wands, depress lock button completely before
pulling wands apart. If wand lock button is difficult to depress, push the two
wands more tightly together to line up the lock button with the hole. Depress
lock button and then pull wands apart.
Vacuuming Tips
Suggested sweeping pattern
For best cleaning action, the POWER NOZZLE should be pushed straight away from
you and pulled straight back. At the end of each pull stroke, the direction of
the POWER NOZZLE should be changed to point into the next section to be
cleaned. This pattern should be continued across the rug with slow, gliding
motions.
➢ Fast, jerky motions do not provide complete cleaning.
➢ Small areas can be cleaned without moving the canister.
➢ Carpeted stairs need to be vacuumed regularly.
➢ For best cleaning results, fully close the suction control.
FEATURES
Overload Protector
➢ The overload protector stops the POWER NOZZLE motor when the brush jams and
prevents belt breakage.
NOTE: Canister motor will continue to run.
TO CORRECT PROBLEM:
➢ Unplug electrical cord.
➢ Check brush and brush support areas for excessive lint build-up or jamming.
➢ Clean jammed area.
TO RESET:
➢ Press reset button on top of the POWER NOZZLE. Plug in and turn on vacuum
cleaner.
Hose Swivel
➢ The hose swivel allows the hose to turn without moving the canister. This is
helpful for cleaning in small areas.
➢ Check hose for twisting before pulling canister.
Suction Control
➢ Suction control allows you to change vacuum cleaner suction for different
fabric and carpet weight.
➢ Opening control decreases suction for draperies and lightweight rugs.
➢ Closing control increases suction for upholstery and carpets.
Power Nozzle Storage
➢ The wand has a “U” shaped flange that slides into the “U” shaped slot on the
canister.
➢ The slot allows the wands and POWER NOZZLE to be stored with the canister to
conserve storage space. The canister must be stored on end for this feature to
be used.
➢ The wand will slip out of the slot as it is lifted up for use and will slide
into the slot as it is lowered for storage.
➢ The POWER NOZZLE must be in the flat position as shown in the illustration.
Use the handle release pedal to place it in this position.
Edge Cleaner
➢ Active brush edge cleaners are on both sides of the Power Nozzle.
➢ Guide either side of the Power Nozzle along base-boards or next to furniture
to help remove dirt trapped at carpet edges.
Thermal Protector
➢ If a clog prevents the normal flow of air to the canister motor, the thermal
protector turns the motor off automatically to allow the motor to cool in
order to prevent possible damage to the vacuum cleaner.
➢ To correct problem, turn off and unplug vacuum cleaner, remove clogs, and/or
clean/replace filters.
➢ Replace full bag if necessary.
➢ Wait approximately thirty (30) minutes, plug vacuum cleaner in, turn on to
see if thermal protector has reset.
ROUTINE CARE OF VACUUM CLEANER
Changing Dust Bag
Always operate vacuum cleaner with genuine Panasonic dust bag type C-19
installed. Panasonic dust bags may be purchased through any authorized
Panasonic dealer or ordered from service company.
➢ Unplug cord from wall outlet.
➢ Pull hood release out and up, then lift canister hood.
➢ Lift bag caddy out of canister.
➢ Remove cardboard tab from red bag mount by pressing away and lifting up.
➢ Pull bag out of the red bag mount.
➢ Raise red bag mount up.
Note:
Creasing the cardboard will cause it not to lock in place and dirt may not all
go into the bag (some will miss the bag and end up in the bag cavity.)
➢ Install bag into slots by pushing down until the cardboard tab locks into
position and the holes align.
➢ Insert bag caddy into canister.
➢ Close and latch canister hood.
➢ Plug cord into wall outlet.
➢ NEVER REUSE A DUST BAG.
Motor Safety Filter Changing
➢ Check motor safety filter occasionally and change when dirty.
WARNING
Electrical Shock Hazard
Do not operate the vacuum cleaner without the motor safety filter. Be sure the
filter is dry and properly installed to prevent motor failure and/or
electrical shock.
➢ Unplug cord from wall outlet.
➢ Lift rubber retainer and pull out motor safety filter as shown.
➢ Replace filter.
➢ White side is mounted facing the dust bag.
➢ Filter cannot be cleaned and should be replaced at least once a year.
➢ Insert bag.
➢ DO NOT CLEAN FILTER WITH WATER.
➢ DO NOT operate the vacuum cleaner without filter.
Exhaust Filter Changing
WARNING
Fire and/or Electrical Shock Hazard Do not operate with a clogged exhaust
filter or without the exhaust filter or exhaust filter cover installed.
EXHAUST FILTER HEPA
➢ The exhaust filter cartridge must be replaced when dirty.
➢ Replace the filter when the entire surface area is covered evenly.
➢ The filter CANNOT be washed as it will lose its dust trapping ability.
➢ Pull up on the exhaust filter cover.
➢ Grasp the exhaust filter and pull out to remove.
➢ Replace the exhaust filter cartridge, carefully positioning it so that the
airflow direction indicated on the filter cartridge matches the direction
indicated on the vacuum cleaner.
➢ Close the exhaust filter cover until it snaps into place.
Cleaning Exterior and Tools
➢ Unplug cord from wall outlet.
➢ Clean exterior using a clean, soft cloth that has been dipped in a solution
of mild liquid detergent and water and wrung dry.
➢ DO NOT drip water on vacuum cleaner. Wipe dry after cleaning.
➢ DO NOT clean tools in dishwasher or clothes washer.
➢ Wash tools in warm soapy water, rinse and air dry.
➢ DO NOT use tools if they are wet.
POWER NOZZLE CARE
Always follow all safety precautions before performing maintenance to the POWER NOZZLE.
WARNING
Electrical Shock or Personal Injury Hazard.
Disconnect the electrical supply before performing maintenance to the vacuum
cleaner. Failure to do so could result in electrical shock or personal injury
from vacuum cleaner suddenly starting.
Removing Belt
➢ Disconnect vacuum cleaner from electrical outlet.
➢ Check and remove hair, string and lint build-up frequently in the POWER
NOZZLE brush and brush support areas.
➢ If build-up becomes excessive, disconnect POWER NOZZLE from wand and follow the steps below.
➢ Turn POWER NOZZLE over.
➢ Unscrew the two (2) POWER NOZZLE cover screws.
➢ Turn POWER NOZZLE right side up.
➢ Press handle release pedal and lower the swivel.
➢ To remove cover, grasp the sides and pull out.
➢ Tilt cover forward from back until front snaps free.
➢ Depress tabs on rear of agitator cover and rotate forward to release from
the POWER NOZZLE base.
➢ Lift agitator assembly out .
➢ Remove worn belt.
Replacing Belt
➢ Install new belt in belt groove on the agitator assembly, then over the
motor shaft.
➢ Place agitator assembly back into POWER NOZZLE.
➢ Replace agitator cover.
➢ Line up front of cover and base.
➢ Rest cover on front edge of base as shown.
➢ Tilt cover to back.
➢ Press cover firmly until tabs snap into place.
➢ Replace cover screws.
Brush Servicing
WARNING
Electrical Shock Or Personal Injury Hazard
Disconnect electrical supply before performing maintenance to the vacuum
cleaner. Failure to do so could result in electrical shock or personal injury
from vacuum cleaner suddenly starting.
TO CHECK BRUSHES:
➢ When brushes are worn to the level of the base support bar, replace the
brush dowel.
TO REPLACE AGITATOR ASSEMBLY
➢ Remove POWER NOZZLE cover, agitator cover, belt and agitator assembly. (See
“REMOVING BELT”).
➢ Replace agitator assembly.
➢ Replace belt, agitator cover, POWER NOZZLE cover and screws. (See “REPLACING
BELT”).
Replacing Headlight Bulb
➢ Remove POWER NOZZLE cover.
➢ Push in and turn bulb counterclockwise to remove.
➢ Replace the bulb.
➢ Only use a bulb rated 130 V AC-15 Watts.
➢ Replace POWER NOZZLE cover.
Removing Clogs
The vacuum cleaner creates suction that picks up dirt. Rapidly moving air
carries the dirt to the dust bag through the air flow passage. The dust bag
lets the air pass through, while it traps the dirt.
For best cleaning results, keep the airflow passage open. Check the starred
areas occasionally for clogs. Unplug vacuum cleaner before checking airflow.
BEFORE REQUESTING SERVICE
WARNING Electric Shock or Personal Injury Hazard.
Disconnect the electrical supply before performing maintenance to the vacuum
cleaner.
Failure to do so could result in electric shock or personal injury from vacuum
cleaner suddenly starting.
Review this chart to find do-it-yourself solutions for minor performance
problems.
Any service needed, other than those described in these Operating
Instructions, should be performed by an authorized service representative.
PROBLEM
Vacuum cleaner won’t start.| POSSIBLE CAUSE
1. Unplugged at wall outlet.
2. Tripped circuit breaker/blown fuse at household service panel.
3. Loose hose electrical connections.
| POSSIBLE SOLUTION
1. Plug in firmly, push ON/OFF switch to ON.
2. Reset circuit breaker or replace fuse.
3. Reconnect hose ends.
---|---|---
Poor job of dirt pick-up.| 1. Full or clogged dust bag.
2. Clogged airflow passages.
3. Dirty safety filter.
4. Wrong pile height setting.
5. Open suction control.
6. Hole in hose.
7. Worn POWER NOZZLE brushes.
8. Worn or broken belt.
9. Dirty agitator or end caps.
10. Canister hood open.| 1. Change bag.
2. Clear airflow passages.
3. Replace filter.
4. Adjust setting.
5. Adjust control.
6. Replace hose.
7. Replace agitator.
8 & 9. See REMOVING BELT and REPLACING BELT.
10. Close and latch hood.
Vacuum cleaner starts but cuts off.| 1. Hose or hood
electrical connections.
2. Tripped overload protector in POWER NOZZLE.
3. Tripped thermal protector in canister.| 1. Check connections,
reconnect hose ends.
2. Remove any items that may be caught or jammed, then reset. If vacuum
cleaner starts and stops again, clean agitator and end caps, then reset.
3. Change dust bag, clear airflow blockage. Wait 30 minutes for motor to
cool and automatically reset.
Power Nozzle will not run when attached.| 1. POWER NOZZLE
connections unplugged.
2. Worn or broken belt.
3. Dirty agitator or end caps.
4. Tripped overload protector in POWER NOZZLE..| 1. Plug in firmly.
| 2 & 3. See REMOVING BELT and REPLACING BELT.
| 4. Remove any items that may be caught or jammed, then reset. If vacuum
cleaner starts and stops again, clean agitator and end caps, then reset.
Vacuum Cleaner picks up moveable rugs -or- Power Nozzle pushes too hard.|
1. Wrong pile height setting.
2. Suction too strong.
| 1. Adjust setting.
2. Open suction control.
Light won’t work.| 1. Burned out light bulb.| 1. Change light
bulb.
Cord won’t rewind.| 1. Dirty power cord.
2. Cord jammed.| 1. Clean the power cord.
2. Pull out cord and rewind.
Vacuum cleaner leaves marks on carpet.| 1. Wrong vacuuming
pattern.| 1. See VACUUMING TIPS.
WARRANTY
LIMITED WARRANTY (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Home and Health Company, Division of Panasonic Corporation of North
America One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Vacuum Cleaner
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials or
workmanship, Panasonic Home and Health Company (referred to as “the
warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“warranty period”), at its
option either (a) repair your product with new or refurbished parts, (b)
replace it with a new or a refurbished equivalent value product, or (c) refund
your purchase price. The decision to repair, replace or refund will be made by
the warrantor.
| Product or Part Name | Parts | Labor |
|---|---|---|
| Vacuum Cleaner | 1 yr. | 1 yr. |
During the “Labor” warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts.
This Limited Warranty Excludes both Labor and Parts for the following items
which require normal replacement: Disposable Dust Bag, Filters, Belts, Light
Bulbs, Agitator Brushes and Batteries (if supplied).
This warranty only applies to products purchased and serviced in the United
States or Puerto Rico.
This warranty is extended only to the original purchaser of a new product
which was not sold “as is”.
Carry-In or Mail in Service:
To find a service center please visit http://www.panasonic.com/help or call
1-800-211-PANA (7262).
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE REQUIRED
TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF
ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO
DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result
from accidents, misuse, abuse, neglect, mishandling, misapplication,
alteration, faulty installation, set-up adjustments, misadjustment of consumer
controls, improper maintenance, power line surge, lightning damage,
modification, introduction of sand, humidity or liquids, commercial use such
as hotel, office, restaurant, or other business or rental use of the product,
or service by anyone other than a Factory Service Center or other Authorized
Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY
COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the
servicer, loss of or damage to media or images, data or other memory or
recorded content. The items listed are not exclusive, but for illustration
only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product develops
during or after the warranty period, you may contact your dealer or Service
Center. If the problem is not handled to your satisfaction, then write to the
warrantor’s Consumer Affairs Department at the addresses listed for the
warrantor.
PARTS AND SERIVCE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR
RESPONSIBILITY.
Customer Services Directory (United States and Puerto Rico
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY:
1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all Panasonic
Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone)
1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express, and Personal
Checks)
For hearing or speech impaired TTY users, TTY:
1-866-605-1277
Panasonic Canada Inc.
5770, Ambler Drive, Mississauga (Ontario) L4W 2T3
PANASONIC PRODUCT – LIMITED WARRANTY
EXCHANGE PROGRAM
Panasonic Canada Inc. warrants this product to be free from defects in
material and workmanship under normal use and for a period as stated below
from the date of original purchase agrees to, at its option either (a) repair
your product with new or refurbished parts, (b) replace it with a new or a
refurbished equivalent value product, or (c) refund your purchase price. The
decision to repair, replace or refund will be made by Panasonic Canada Inc.
Vacuum Cleaner One (1) year
This warranty is given only to the original purchaser, or the person for
whom it was purchased as a gift, of a Panasonic brand product mentioned above
sold by an authorized Panasonic dealer in Canada and purchased and used in
Canada, which product was not sold “as is”, and which product was delivered to
you in new condition in the original packaging.
IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A PURCHASE
RECEIPT OR OTHER PROOF OF DATE OF ORIGINAL PURCHASE, SHOWING AMOUNT PAID AND
PLACE OF PURCHASE IS REQUIRED
LIMITATIONS AND EXCLUSIONS
This warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO
DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by Panasonic Canada Inc., or failures which
result from accidents, misuse, abuse, neglect, mishandling, misapplication,
alteration, faulty installation, set-up adjustments, misadjustment of consumer
controls, improper maintenance, power line surge, lightning damage,
modification, introduction of sand, humidity or liquids, commercial use such
as hotel, office, restaurant, or other business or rental use of the product,
or service by anyone other than a Authorized Servicer, or damage that is
attributable to acts of God.
Parts such as disposable dust bags, filters, belts, light bulbs and agitator
brushes are not covered by this warranty.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. (As
examples, this warranty excludes damages for lost time, travel to and from the
Authorized Servicer, loss of or damage to media or images, data or other
memory or recorded content. This list of items is not exhaustive, but for
illustration only.)
In certain instances, some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, or the exclusion of implied
warranties, so the above limitations and exclusions may not be applicable.
This warranty gives you specific legal rights and you may have other rights
which vary depending on your province or territory.
CONTACT INFORMATION
For product information and operation assistance, please contact:
Our Customer Care Centre:
Telephone: 1-800-561-5505
Fax #: 905-238-2360
Email link: “Support ➞ contact us ➞ email” on
www.panasonic.ca
For defective product exchange within the warranty period, please contact the
original dealer or our Customer Care Centre.
Notes
WHAT TO DO WHEN SERVICE IS NEEDED
If your Panasonic Vacuum Cleaner needs service, look in the yellow pages of
the telephone book under HOME APPLIANCE SERVICE for your nearest Panasonic
Services Company (“PASC”) Factory Servicenter,
or PASC authorized Servicenter, or call, 1-800-211-PANA (7262) toll free to
find a convenient servicenter. DO NOT send the product to the Executive or
Regional Sales offices. They are NOT equipped to make repairs. If you ship the
product
Carefully pack and send it prepaid, adequately insured and preferably in the
original carton. Attach a postage-paid letter to the outside of the carton,
which contains a description of your complaint. DO NOT send the product to the
Executive or Regional Sales Offices. They are NOT equipped to make repairs.
PANASONIC CONSUMER ELECTRONICS COMPANY
DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way
Secaucus, New Jersey 07094
World Wide Web Address
http://www.panasonic.com
What to do when service is needed
Service après-vente
(Canada)
WARRANTY SERVICE
For product operation and information assistance, please contact your Dealer
or our Customer Care Centre at:
Telephone #: 905-624-5505
Fax #: 905-238-2360
Web: www.panasonic.ca
For product repairs, please contact one of the following:
- Your Dealer who will inform you of an authorized Servicentre nearest you.
- Our Customer Care Centre at 905-624-5505 or www.panasonic.ca
- A Panasonic Factory Servicentre listed on warranty page.
AC01ZDSRZ000
CO1ZDSR10000
Printed in Mexico
References
- Panasonic North America | Create Today, Enrich Tomorrow
- Panasonic Canada
- Panasonic Australia | Air Con | Cameras | Home Appliances
- Manual-Hub.com – Free PDF manuals!