Mullen One Cargo Van User Guide
- June 16, 2024
- MULLEN
Table of Contents
Mullen One Cargo Van
Product Information: Mullen ONE Cargo Van
Specifications:
- Manufacturer: Mullen Automotive, Inc.
- Model: Mullen ONE Cargo Van
- Availability: Authorized Mullen dealers registered in the United States
- Warranty Service: Provided exclusively in the United States
- Contact Information: Phone – (248)988-4498, Email – [email protected]
- Website: www.mullenusa.com
Introduction:
Mullen Automotive, Inc. (Mullen) is dedicated to achieving the highest
level of customer satisfaction. Mullen is your best resource for service and
repair needs. The warranties in this Warranty Guide apply to the Mullen ONE
Cargo Van sold by authorized Mullen dealers registered in the United States.
Mullen will provide repairs to Mullen vehicles during the applicable warranty
period following the terms, conditions, and limitations defined in this
Warranty Guide. Warranty service is provided exclusively in the United States.
Any subsequent purchasers or transferees may be eligible for warranty service
in the United States.
Contact Information:
To obtain warranty service or repairs, please contact Mullen’s Customer
Solutions Support Team by phone at (248)988-4498 or by email at
[email protected]. For more information,
please visit
our website at www.mullenusa.com.
Warranty At a Glance:
Roadside Assistance: Mullen Roadside Assistance can be reached by phone at
(248)988-4498 24 hours a day, 365 days a year. You are responsible for the
cost of towing or otherwise transporting the vehicle for service. Mullen will
cover the costs of transporting the vehicle if it requires warranty-covered
repairs arranged through Mullen’s Customer Solutions Support Team. Mullen will
not reimburse roadside services arranged through third parties.
Consumer Responsibility:
Warranty service or repair should only be performed by an authorized
service provider. Using a non-authorized repair service may void all or parts
of the Mullen Limited Warranty Coverage. You must present proof of purchase to
the authorized service provider and sign the repair/work order or provide
verbal authorization before warranty repairs are started. All parts replaced
under these limited warranties become the property of Mullen.
General Warranty Provisions & Terms:
Limitations & Disclaimers: The warranties herein are the only express
warranties made in connection with Mullen vehicles. Warranties and conditions
arising under state and federal law, including, but not limited to, implied
warranties and conditions of sale, durability, or those otherwise arising in
the course of dealing or usage of trade, shall be limited in duration to the
fullest extent allowable by law, or limited in duration to the term of the New
Vehicle Limited Warranty for such jurisdictions which do not allow a
limitation on the duration.
FAQ:
-
: Where can I obtain warranty service or repairs for my Mullen ONE Cargo Van?
A: To obtain warranty service or repairs, please contact Mullen’s Customer Solutions Support Team by phone at (248)988-4498 or by email at [email protected]. -
Q: Is roadside assistance provided for Mullen vehicles?
A: Yes, Mullen Roadside Assistance can be reached by phone at (248)988-4498 24 hours a day, 365 days a year. However, you are responsible for the cost of towing or otherwise transporting the vehicle for service. -
Q: Can I use a non-authorized repair service for warranty service or repair?
A: Warranty service or repair should only be performed by an authorized service provider. Using a non-authorized repair service may void all or parts of the Mullen Limited Warranty Coverage. -
Q: What happens to the replaced parts during warranty repairs?
A: All parts replaced under these limited warranties become the property of Mullen.
Introduction
Contact Information
Mullen Automotive, Inc. (Mullen) is dedicated to achieving the highest level
of customer satisfaction. Mullen is your best resource for service and repair
needs. The warranties in this Warranty Guide apply to the Mullen One Cargo Van
sold by authorized Mullen dealers registered in the United States. Mullen will
provide repairs to Mullen vehicles during the applicable warranty period
following the terms, conditions, and limitations defined in this Warranty
Guide. Warranty service is provided exclusively in the United States. Any
subsequent purchasers or transferees may be eligible for warranty service in
the United States. To obtain warranty service or repairs, please contact
Mullen’s Customer Solutions Support Team by phone at (248)988-4498 or by email
at [email protected].
For more information, please visit our website at
www.mullenusa.com or scan the QR below.
Warranty At a Glance
Roadside Assistance
Mullen Roadside Assistance can be reached by phone at (248)988-4498 24 hours a
day, 365 days a year. You are responsible for the cost of towing or otherwise
transporting the vehicle for service. Mullen will cover the costs of
transporting the vehicle if it requires warranty-covered repairs arranged
through Mullen’s Customer Solutions Support Team. Mullen will not reimburse
roadside services arranged through third parties.
Consumer Responsibility
Warranty service or repair should only be performed by an authorized service
provider. Using a non-authorized repair service may void all or parts of the
Mullen Limited Warranty Coverage. You must present proof of purchase to the
authorized service provider and sign the repair/work order or provide verbal
authorization before warranty repairs are started. All parts replaced under
these limited warranties become the property of Mullen. You are responsible
for the required maintenance outlined in the Owner’s Manual. Mullen recommends
that you retain all receipts covering maintenance on the vehicle. Mullen
cannot deny warranty coverage solely for lack of receipts or failure to ensure
the performance of recommended scheduled maintenance. You are responsible for
presenting the vehicle to a Mullen authorized service provider as soon as a
problem appears. The warranty repairs should be completed in a reasonable
amount of time. Mullen may deny warranty coverage if the vehicle or a part of
the vehicle has failed due to abuse, neglect, improper maintenance, or
unapproved modifications. When repairs, service, or both have been completed,
you are responsible for picking up the vehicle on time. If you cannot pick up
the vehicle on time, you are responsible for coordinating with your service
provider. Failure to do so may result in additional charges not covered under
warranty. Typical charges could include storage and vehicle rental fees. Local
or state authorities may charge taxes for warranty repairs and services.
Mullen is not responsible for any taxes on warranty repair or warranty
services.
General Warranty Provisions & Terms
Limitations & Disclaimers
The warranties herein are the only express warranties made in connection with
Mullen vehicles. Warranties and conditions arising under state and federal
law, including, but not limited to, implied warranties and conditions of sale,
durability, or those otherwise arising in the course of dealing or usage of
trade, shall be limited in duration to the fullest extent allowable by law, or
limited in duration to the term of the New Vehicle Limited Warranty for such
jurisdictions which do not allow a limitation on the duration. These stated
warranties outline specific legal rights. You may have other rights, which
vary from state-to-state depending on applicable state law. Incidental or
consequential damages, including, without limitation, loss of time,
inconvenience, loss of use of the vehicle, or commercial loss, are not covered
under this warranty. In the United States, the Magnuson-Moss Warranty Act (15
USCA § 2301 et seq.) (“MMWA”) is the federal law that governs your New Vehicle
Limited Warranty. Many states have enacted laws, commonly called ‘Lemon Laws,’
that provide certain rights related to new vehicles. These laws vary across
states and territories. Some jurisdictions require that you seek arbitration
before pursuing a civil action. Some jurisdictions require that you provide
Mullen with a final repair opportunity. To the fullest extent allowed by the
law of your jurisdiction, you must provide Mullen, during the applicable
warranty period specified in this Warranty Guide, with written notification of
any defects you have experienced within a reasonable period-of-time to allow
Mullen an opportunity to make any needed repairs before you pursue a civil
action.
Your Rights Under State Law
The provisions in this Warranty Guide give you specific legal rights. You may
also have other rights that vary by state.
Transfer of Ownership
If the ownership of the vehicle is transferred during the coverage period of
this Warranty Guide, it is subject to Mullen’s terms and conditions. The
warranty will be transferred and remain valid for the remaining coverage
period, provided Mullen receives proof of owner transfer and contact
information for the new owner.
Warranty Terms & Conditions
Multiple Warranty Conditions
Warranty terms and conditions may vary depending on the part or system
covered. A warranty for specific parts or systems is governed by the terms in
the applicable warranty section, and other general provisions in the Warranty
Guide below. Some states may not allow limitations on implied warranties or
the conditions above, in which case, the above limitations may not apply to
you. The replacement part may be a new, reconditioned, or remanufactured part.
Mullen does not authorize any person or entity to create any other obligations
or liability for Mullen in connection with this Warranty Guide. Mullen
reserves the right to repair or replace a part at its sole discretion.
Warranty Transfer
The warranties described in this Warranty Guide may be transferable to
subsequent lawful purchasers of the vehicle after the first retail purchaser.
Before purchase, subsequent purchasers should contact Mullen to determine
whether any warranty coverages have been voided.
Limited Warranty Period
The New Vehicle Limited Warranty begins on the day a new vehicle is delivered
to the first retail purchaser(s) or by leasing or registering the vehicle for
operation, whichever is earlier, and provides coverage for the period based on
the specified warranty. Parts repaired or replaced under this warranty are
covered only until the original warranty period ends or as otherwise provided
by applicable law.
New Vehicle Limited Warranty
The New Vehicle Limited Warranty provides the following coverage, subject
to the limitations and exclusions outlined in this guide:
Bumper-to-Bumper Limited Warranty
3 year (36 months) or 36,000-mile (whichever occurs first)
Without prejudice to any other consumer’s rights provided by law, the
exclusive remedy available to you under the Bumper-to-Bumper Limited Warranty
is the repair or replacement of new or remanufactured parts to any component
parts found to be defective in materials or workmanship under normal operation
and use during the applicable coverage period. All replaced parts under
Mullen’s New Vehicle Limited Warranty are exclusively property of Mullen.
Body Corrosion/Rust Perforation Limited Warranty
3 year (36 months) or 36,000-mile (whichever occurs first)
This Limited Warranty coverage applies to perforation due to corrosion only.
Perforation is a rust-through condition, such as an actual hole in a sheet
metal panel. This Limited Warranty does not cover cosmetic or surface
corrosion, such as that caused by stone chips or scratches in the paint.
Seat Belt & Supplementary Restraints Limited Warranty
3 year (36 months) or 36,000-mile (whichever occurs first)
Mullen vehicle seat belts and related seat belt components are warranted
against defects found in workmanship and materials. This Limited Warranty
covers the repair or replacement necessary to correct defects in materials or
workmanship of any parts supplied by Mullen that occur under normal operation
and use during the applicable coverage period.
This Limited Warranty does not cover the replacement of seat belts,
supplementary restraints and related components required due to a collision.
High Voltage Battery Limited Warranty
8 year (96 months) or 100,000-mile (whichever occurs first)
This Limited Warranty coverage applies to the Original Equipment Manufacturer
(OEM) installed high voltage battery only. High voltage battery capacity will
decrease over time and with use. While gradual capacity loss with time and use
is considered normal wear and tear, Mullen warrants the high-voltage battery
against excessive capacity loss. If an authorized Mullen vehicle service
representative determines that the battery capacity is less than 70 percent of
the high voltage battery’s advertised capacity during the high voltage battery
warranty period, Mullen will cover the necessary component repair or
replacement to correct this capacity loss. An authorized Mullen vehicle
service representative must perform any high-voltage component repair or
replacement. If a warranty repair requires replacement of the high voltage
battery or one of its components, it may be replaced with a new, factory re-
manufactured, or factory refurbished component, at Mullen’s discretion.
Refurbished battery components selected for the owner’s vehicle will align
with the age of the owner’s vehicle and mileage.
The following are not warranted under any circumstances:
- Leaving the high voltage battery at zero or near zero state of charge disconnected from charging for more than 14 days.
- Using incompatible charging devices or neglecting to follow correct charging procedures.
- Exposing the high voltage battery to contact with a direct flame.
- Immersing any portion of the high voltage battery in water or liquids.
- Exposing the vehicle to ambient temperatures above 120F (49C) for over 24 hours.
- Storing the vehicle in temperatures below -13F (-25C) for more than 7 days without being plugged into a charger.
- Physically damaging the high voltage battery or intentionally attempting to reduce the life of the high voltage battery.
- Opening the high voltage battery enclosure or having it serviced by someone other than an authorized Mullen service representative.
- Consequential damage caused by the failure to repair an existing problem.
Drivetrain Limited Warranty
Drivetrain coverage includes the electric motor, gear assembly, disconnects
(rear only), and the Triple Auxiliary Drive System (3-in-1). Interfaces that
connect the vehicle systems to the drivetrain (including, but not limited to,
external cables, harnesses, and hoses) are covered under the terms of the
Bumper-to-Bumper warranty.
Other Limited Warranties
The items listed below are covered different periods than the Bumper-to-Bumper
Warranty coverage. These limited warranties cover the repair or replacement
necessary to correct defects in materials or workmanship of any parts supplied
by Mullen that occur under normal operation and use during the applicable
coverage period.
12 Volt Battery Limited Warranty
The factory-installed 12-volt battery, supplied by Interstate Batteries©, is
warranted for 30 months. Mullen does not warranty the factory-installed
battery beyond this period.
Tire Limited Warranty
This Limited Warranty applies to tires manufactured by Linglong Tire bearing
the Linglong brand name and complete DOT serial identification number that
come as original equipment on your new Mullen vehicle. Linglong Tire warrants
and certifies that tires supplied to Mullen are warranted against failure to
complete their satisfactory life due to any inherent deficiency relating to
workmanship or material. For more information, contact Mullen’s Customer
Solutions Support Team.
New Vehicle Exclusions & Limitations
Items not Warranted
The Limited Warranty does not apply to the following situations:
- Mullen vehicle or product repaired in a way that is inconsistent with Mullen service requirements. See Mullen’s Owner Guide for information on service and maintenance requirements.
- Mullen vehicle or product that is subjected to unusual physical, thermal or electrical stress; racing; overloading; improper installation; misuse; abuse; accident; fire; floods; or negligent use, storage, transportation or handling.
- Parts or equipment that are supplied or installed by third-party after-market suppliers. You are required to contact the company responsible for the after-market modifications regarding issues with their installed equipment.
- Vehicle modifications that result in the failure of parts or equipment otherwise covered by this Limited Warranty.
- Mullen vehicle or product does not cover paint system appearances or contaminants including:
- Minor imperfections such as fisheyes, spot welds, pinholes, and pocked (“Appearances”) or dust and hair (“Contaminants”).
- Tree sap, harmful airborne chemicals including, but not limited to, ash, and fallout.
- Exposure to salt, stone chips, pavement tar, insect and bird debris.
In addition, damage or the malfunction of your Mullen vehicle or any of its component parts is not covered under the New Vehicle Limited Warranty when caused by the following:
- Lack of routine maintenance as set forth in in the Owner’s Guide.
- Towing, winching, or transporting your vehicle in an improper manner.
- Collisions, crashes, and objects hitting your vehicle.
- Reckless driving over unsafe surfaces, including, but not limited to curbs, potholes, debris, or other obstructions.
- Environmental damages, malicious acts or acts of God, including, but not limited to storms, hail damage, floods, high winds, fire, lightening, prolonged exposure to direct sunlight, and road debris.
In addition, the Warranty Guide does not cover any of the following:
- Glass, including windshield glass, that is cracked, chipped, scratched, or otherwise broken by any means besides a defect in material or workmanship.
- Normal noise (general creaks, squeaks, and rattles), vibration and harshness, including but not limited to brake noise, and road noise.
- Regular maintenance services, including, but not limited to the following:
- Standard periodic service and diagnostic checks.
- Wheel alignment, balancing, and tire rotation.
- Wearable maintenance items considered to be consumable (such as wiper blades, brake components, including pads and rotors, and key fob batteries.
Voided Warranty
Complying with the Owner’s Manual, this Warranty Guide, and any future field service action notifications for your vehicle is important to maintain warranty coverage. This New Vehicle Limited Warranty may be voided if the instructions in these documents, or possible future field service actions, are not followed. These instructions include, but are not limited to, compliance with field service action notifications, vehicle proper use, vehicle repair, and maintenance requirements. As with proper operation and maintenance of your vehicle, Mullen is not responsible for you receiving and maintaining your vehicle’s maintenance and service records. Detailed records must include the service center location or mobile service identification number, service dates, description of services, and the full 17-digit vehicle identification number (VIN). Should the vehicle be resold, transferring maintenance or service records is not Mullen’s responsibility.
The following events could also void the New Vehicle Limited Warranty:
- VIN defacing or alterations.
- Odometer modifications or disconnections.
- Damage to the vehicle due to unauthorized towing not assigned by Mullen Customer Solutions Support Team or Roadside Assistance.
Mullen also reserves the right to use telemetry data obtained directly or remotely, or any other vehicle-related data gathered by any means, to verify any vehicle or vehicle system fault, troubleshoot any concern, conduct research and analysis for vehicle improvement, evaluate vehicle functionality and performance, analyze vehicle incidents, and approve or deny warranty claims.
If your vehicle leaves the United States, for warranty purposes:
- Except where specifically required by law, there is no warranty coverage for vehicles sold or registered outside of the United States.
- This Warranty Guide does not apply to vehicles registered to US government officials or military personnel on assignment outside of the United States.
Although Mullen does not require all service or repairs to be made at an authorized Mullen repair facility, the New Vehicle Limited Warranty may be voided in whole or in part due to improper maintenance, poor service, or unauthorized repairs. Mullen recommends that you have all maintenance, service, and repairs performed at an authorized Mullen repair facility or service vehicle to avoid having coverage voided. Unauthorized service contributing to the warranty claim may result in the warranty being voided.
Damages
Mullen is not responsible for any indirect damages arising out of, or relating
to, Mullen vehicles or products, including, but not limited to, transportation
to and from a Mullen authorized repair facility, loss of access to the
vehicle, and any damages resulting from loss of vehicle access.
Mullen shall not be liable for any direct damages in an amount that exceeds
the purchase price paid for the vehicle. The above limitations and exclusions
shall apply whether your claim is in contract, tort (including negligence and
gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise), or otherwise at law or in equity, even if Mullen is
advised of the possibility of such damages or such damages are reasonably
foreseeable. Mullen is not responsible for any fees or costs incurred
concerning litigating any such claim. Some jurisdictions do not allow the
exclusion or limitation of indirect, direct, incidental, special, or
consequential damages, so the above limitations or exclusions may not apply to
you.
Warranty Dispute Resolution
Any and all disputes related to this Warranty Guide must be resolved at the
Dealership level with the Service Manager and/or authorized dealer owner. In
the event you are unable to resolve a dispute through good faith negotiations
and if a suit is brought by you to enforce the terms of this Warranty Guide,
you expressly waive any and all jurisdictional rights you may have and
expressly agree that suit shall be filed in Orange County, California and
pursuant to California Laws.
Class Action Waiver
You further agree that any potential lawsuit will be filed in your individual
capacity and not as a class action or other representative action. You will
not be entitled to join or consolidate claims by or against other customers in
court or otherwise participate in any claim as a class representative, class
member, or in a private attorney general capacity. If a court finds this Class
Action Waiver provision to be unenforceable as to a particular class or
representative action, then this entire Section Warranty Dispute Resolution –
Class Action Waiver shall be null and void as to that class or representative
action.
Please direct any questions regarding your warranty rights and
responsibilities to Mullen’s Customer Solutions Support Team at
248-988-4498.
Strikingly DifferentTM
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