hp 94F16UA#ABA ZBook Fury 16 G10 16 Mobile Workstation User Guide

User Guide

SUMMARY
This guide provides basic information for using and upgrading this product, including topics such as components, features, networks, and HP resources.

Legal information

© Copyright 2023 HP Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA and the NVIDIA logo are trademarks and/or registered  trademarks of NVIDIA Corporation in the U.S. and other countries.
USB Type-C ® and USB-C ® are registered trademarks of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA ® ) in the United States and other countries. Miracast ® is a registered trademark of Wi-Fi Alliance. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: May 2023
Document Part Number: N40735-001

Product notice
This user guide describes features that are common to most models. Some features might not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated,  which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.
If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/SmodeFAQ.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to  return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.

Processor configuration setting (select products only)
Important information about processor configurations.
IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not  change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.

About this guide

This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard- related (for example, messages related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware  or software. Also contains essential information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.

Getting started

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer and where to find additional HP resources.
After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows® desktop, press the Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.

• Connect to the internet—Set up your wired or wireless network so that you can connect to the internet. For more information, see Network connections on page 21.

• Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 56.

• Get to know your computer—Learn about your computer features. See Components on page 3 and Navigating the screen on page 28 for additional information.

• Find installed software—Access a list of the software preinstalled on the computer: Select the Start button, and then select All apps.
  ‒ or –
  Right-click the Start button, and then select Apps and Features.

• Back up your hard drive—Create recovery discs or a recovery USB flash drive to back up your hard drive. See Backing up, restoring, and recovering on page 64.

• Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and  guided assistance. Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.

Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information

HP support
For HP support, go to https://www.hp.com/support, and follow the instructions to find your product.
‒ or –
Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.
‒ or –
Select the question mark icon (select products only) in the taskbar.| ● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
Safety & Comfort Guide
To access this guide:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then
select HP Documentation.
‒ or –
■ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet to access the latest version of the user guide.| ● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort and decrease your risk of injury
● Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices To access this document:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then
select HP Documentation.| ● Important regulatory notices, including information about Restrictions of Hazardous Substances (RoHS) and proper battery disposal, if needed.
Limited Warranty*
To access this document:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then
select HP Documentation.
‒ or –
■ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version of the user guide.| ● Specific warranty information about this computer

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.

Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Locating hardware
Use these instructions to find out what hardware is installed on your computer.

• Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software
Use these instructions to find out what software is installed on your computer:

• Right-click the Start button, and then select Apps and Features.

Right
Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right- side components and their descriptions

powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
(3) USB SuperSpeed port with HP Sleep and Charge| Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.
(4) USB SuperSpeed port| Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.
(5) RJ-45 (network) jack/status lights| Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Security cable slot| Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.

Left
Use the illustration and table to identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions

● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
(2) Power connector| Connects an AC adapter.
(3) USB Type-C® Thunderbolt™ ports with HP Sleep and Charge and DisplayPort™ output (2)| Connect USB devices, provide high-speed data transfer, and charge small devices (such as a smartphone), even when the computer is off.
NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.
– and –
Connect display devices that have a USB Type-C connector, providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt docking station.
NOTE: On select computer models, the Mini DisplayPort and second USB Type-C Thunderbolt port cannot display connected devices simultaneously. If a device is connected to both of these ports, only the device connected to the USB Type-C Thunderbolt port is displayed.
(4) Mini DisplayPort connector| Connects an optional digital display device, such as a highperformance monitor or projector.
NOTE: On select computer models, the Mini DisplayPort and second USB Type-C Thunderbolt port cannot display connected devices simultaneously. If a device is connected to both of these ports, only the device connected to the USB Type-C Thunderbolt port is displayed.
(5) HDMI® port| Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high- speed High Definition Multimedia Interface® (HDMI) device.
(6) Memory card reader| Reads optional memory cards that store, manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
■ Press in on the card, and then remove it from the memory card reader.

Display
Use the illustration and table to identify the display components.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions

signals to communicate with wireless wide area networks (WWANs).
(2) Ambient light sensors| Adjust the brightness of the display, depending on the ambient light.
NOTE: Depending on your computer model, there might be one or two ambient light sensors.
(3) Internal microphones (2) (select products only)| Record sound.
(4) Camera lights (select products only)| On: One or more cameras are in use.
(5) Cameras (select products only)| Allow you to video chat, record video, and record still images. To use your camera, see Using a camera (select products only) on page 32. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Windows Hello (select products only) on page 56.
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
(6) Camera privacy cover (select products only)| By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera’s view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.
(7) WLAN antennas* (2) (select products only)| Send and receive wireless signals to communicate with wireless local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

• Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Top cover
Use the illustration and table to identify the top cover component. Table 2-4 Top cover component and its description

Keyboard area
Keyboards can vary by language.
NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.

1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.
2. Choose a setting.

Turning on the touchpad
Follow these steps to turn on the touchpad.

1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.
2. Using an external mouse, click the Touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.

Touchpad components
Use the illustration and table to identify the touchpad components. Table 2-5 Touchpad components and their descriptions

items on the screen.
NOTE: For more information, see Using touchpad and touch screen gestures on page 28.
(2) Left touchpad button| Functions like the left button on an external mouse.
(3) Center touchpad button| Functions like the center button on an external mouse.
(4) Near Field Communications (NFC) tapping area and antenna (select products only)*| Allows you to wirelessly share information when you tap it with an NFC-enabled device.
(5) Right touchpad button Func| Functions like the right button on an external mouse.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

• Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Lights
Use the illustration and table to identify the lights on the computer. Table 2-6 Lights and their descriptions

capital letters.
(2) Privacy key light (select products only| On: Privacy screen is on, which helps prevent side-angle
viewing.
(3) Mute light| ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light| ● On: Microphone is off.
● Off: Microphone is on.
(5) Power light| ● On: The computer is on.
● Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components.
● Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power.
(6) Num lk light| On: Num lk is on.
(7) Fn lock light| On: The fn key is locked. For more information, see Hot keys
(select products only) on page 15.

Button and fingerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign- in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-7 Button and fingerprint reader and their descriptions

on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power and sleep settings.
(2) Fingerprint reader (select products only)| Allows a fingerprint logon to Windows, instead of a password logon.
■ Touch your finger to the fingerprint reader. See Windows Hello (select products only) on page 56 for details.
IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

Special keys
Use the illustration and table to identify the special keys. Table 2-8 Special keys and their descriptions

fn key.
(2) fn key| Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 15.
(3) Windows key| Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys| Execute frequently used system functions.
See Action keys on page 13.
(5) Power button| ● When the computer is off, press the button briefly to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power and sleep settings.
(6) num lk key| Alternates between the navigational and numeric functions on the integrated numeric keypad.
(7) Integrated numeric keypad| A separate keypad to the right of the alphabet keyboard.
When num lk is pressed, the integrated keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.

Action keys
Action keys perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table.

• To use an action key, press and hold the key.

NOTE: On some products, you must press the fn key in combination with the action key.
Table 2-9 Action keys and their descriptions

For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.
| On select products, helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.
NOTE: This feature is available only on select products. If the feature is not available on your computer, a message is displayed when you press this key.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
| Decreases the screen brightness incrementally as long as you hold down the key.
| Increases the screen brightness incrementally as long as you hold down the key.
| Mutes or restores speaker sound.
| Decreases speaker volume incrementally while you hold down the key.
| Increases speaker volume incrementally while you hold down the key.
| Mutes the microphone.
| Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only). To conserve battery power, turn off this feature.
insert| Turns the insert function on or off.
| Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
| Executes frequently used tasks. Some tasks might not be available on all products.
● Opens an application, file, or website
● Enters frequently used text into a permanent clipboard
● Ability to change system profiles
● Ability to change system properties
● Executes user-defined key sequences

NOTE: The action key feature is enabled at the factory. On select products only, you can disable thisfeature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still  perform each function by pressing the fn key in combination with the appropriate action key.

Hot keys (select products only)
A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.
To use a hot key:

• Press the fn key, and then press one of the keys listed in the following table.

Table 2-10 Hot keys and their descriptions

Bottom
Use the illustration and table to identify the bottom components. Table 2-11 Bottom components and their descriptions

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(3) Service door release latch and security
screw| Releases the service door.

Rear
Use the illustration and table to identify the rear component. Table 2-12 Rear component and its description

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

• Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
  Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Table 2-13 Service label components

Component

(1)| Serial number
(2)| Product ID
(3)| HP product name

Table 2-14 Service label components

Component

(1)| HP product name
(2)| Product ID
(3)| Serial number
(4)| Warranty period

Table 2-15 Service label components

Component

(1)| HP product name
(2)| Warranty period
(3)| Product ID
(4)| Serial number

• Regulatory labels—Provide regulatory information about the computer.
• Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Using a SIM card (select products only)
Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray in the wrong direction. The card might also become stuck in the slot. Do not use SIM card adapters. To prevent damage to the SIM card or connectors, use minimal force when inserting or removing a SIM card.

Determining the correct SIM card size for your computer
Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer.

1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.

Inserting a SIM card in the service bay
To insert a SIM card, follow these steps.

1. Turn off the computer by using the Shut down command.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

5. Turn the computer upside down on a flat surface, with the service door toward you.

6. Remove the service door, and then remove the battery.
   For steps on removing the service door and battery, see Removing a user- replaceable battery on page 43.

7. Slide the SIM tray cover to the left (1), open the cover (2), and then insert the SIM card into the SIM tray (3).
   NOTE: Your SIM card or the SIM card slot in your computer might look different from the illustration in this section.
   NOTE: Your SIM card slot might have an icon to show which way the card should be inserted into the computer.

8. Close the SIM tray cover (1) and slide it to the right (2).To remove the SIM card, reverse the procedures as described previously.

9. Replace the battery and service door.

Network connections

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.

Connecting to a wireless network
Your computer might be equipped with one or more wireless devices.

• WLAN device—Connects the computer to wireless local area networks, which are commonly referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
• HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large  geographic areas, effectively providing coverage across entire states, regions, or even countries.
• Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together— typically within 10 m (approximately 33 ft) of each other.

Using the wireless controls
You can control the wireless devices in your computer using one or both of these features.

• Wireless button (also called airplane mode key or wireless key)
• Operating system controls

Wireless button
The computer might have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.

Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.
Depending on your computer model, use one of the following methods to access operating system controls:

• Select the Search icon in the taskbar, type control panel in the search box, and then select Control Panel.
• On the taskbar, right-click the network status icon, and then select Network and Internet settings.

Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access.
NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to  connect your wireless router to the modem, and test the internet service.

1. Be sure that the WLAN device is on.

2. On the taskbar, select the network status icon, and then select the right arrow icon next to the Wi-Fi button to see the available networks.
   If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.
   NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
   NOTE: Depending on your computer model, if you do not see the WLAN that you want to connect to, follow one of these methods:
   ● On the taskbar, right-click the network status icon, and then select Network and Internet settings.
   ● Select WiFi, and then select Show available networks.
   A list of options is displayed, which allows you to manually search for and connect to a network or to create a new network connection.

3. Connect to one of the available networks.

After the connection is made, select the network status icon at the far right of the taskbar to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile broadband service. The number might be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

Locating mobile operator settings
To locate mobile operator settings:

1. On the taskbar, right-click the network status icon.
2. Select Network and Internet settings.
3. Under the Network & Internet section, select Cellular, and then, under More cellular settings select Mobile operator settings.

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card  that is preinstalled. If the SIM card is not preinstalled, it might be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator might provide it separately from the computer.

Connecting with HP Mobile Broadband
To connect with HP Mobile Broadband:

1. On the taskbar, select the network icon to open the Quick Settings menu.
2. Select the arrow next to the signal bars icon to connect.

For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.

Using eSIM (select products only)
Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly used SIM that you can use to download different profiles from selected carriers.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need to get a SIM card from your mobile operator, and you can quickly switch between mobile operators and data plans. For example, you might have one cellular  data plan for work and a different plan with another mobile operator for personal use. If you travel, you can connect in more places by finding mobile operators with plans in that area.
You can implement eSIMs using these methods:

• Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
• Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card. In this case, the eSIM is not limited to a single carrier (physical blank eSIM).

You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in the search bar.

Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS- equipped systems.
To enable GPS, be sure that location is enabled under the Windows privacy setting.

1. Select the Search icon in the taskbar, type location in the search box, and then select Location privacy settings. Make sure that location services are enabled.
2. Enable the location settings, if they are not already enabled.

Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices.

• Computers (desktop, notebook)
• Phones (cellular, cordless, smartphone)
• Imaging devices (printer, camera)
• Audio devices (headset, speakers)
• Mouse
• External keyboard

Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Select the Search icon in the taskbar, type bluetooth in the search box, and then select Bluetooth and other devices settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select Add device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device rquires verification, a pairing code is displayed.
On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on.
Some devices might have additional requirements; see the documentation provided with the device.

Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information between two NFC-enabled devices. Information is transferred from the tapping area (antenna) of one device to another. With NFC and supported apps,  you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 3.

1. Confirm that the NFC function is enabled.
   a. Select the Search icon in the taskbar, type wireless in the search box, and then select Turn wireless devices on or off.
   b. Confirm that the selection for NFC is On.

2. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices connect.
   NOTE: To find the location of the antenna on the other NFC device, see your device instructions.

3. Follow any on-screen instructions to continue.

Connecting to a wired network
Select products might allow a local area network (LAN) connection, which uses a network cable. The cable is sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN) (select products only)
Use a LAN connection to connect the computer directly to a router in your home (instead of working wirelessly) or to connect to an existing network at your office.
To connect the network cable, follow these steps:
NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN-Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 25.
If the computer does not have an RJ-45 port, you need a network cable and a network jack or an optional docking device or expansion product to connect to a LAN.

1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or expansion product.
2. Plug the other end of the network cable into a network wall jack (2) or router.
   NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN connection is turned off when the computer is  connected directly to a LAN.
To turn on and customize HP LAN-Wireless Protection:

1. Start Computer Setup (BIOS).
   ● Computers or tablets with keyboards:
   ■ Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   ■ Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup.

2. Select Advanced, and then select Built-in Device Options.

3. Select the check box for LAN/WLAN Auto Switching, LAN/WWAN Auto Switching, or both to turn off WLAN connections, WWAN connections, or both when connected to a LAN network.

4. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take effect when the computer restarts.

Using HP MAC Address Pass Through (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification even when your computer is connected through a network adapter. This address is enabled by default.
To customize MAC Address Pass Through:

1. Start Computer Setup (BIOS).
   ● Computers or tablets with keyboards:
   ■ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   ■ Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup.

2. Select Advanced, and then select MAC Address Pass Through.

3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address Pass Through or Custom Address to customize the address.

4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then press enter to save the address.

5. Complete one of these tasks:
   ● If the computer has an embedded LAN and you would like to use the embedded MAC address as the system MAC address, select Reuse Embedded LAN Address.
   ● Select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take effect when the computer restarts.

Navigating the screen

Depending on your computer model, you can navigate the computer screen using one or more methods.

• Use touch gestures directly on the computer screen.
• Use touch gestures on the touchpad.
• Use an optional mouse or keyboard (purchased separately).
• Use an on-screen keyboard.
• Use a pointing stick.

Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right touchpad buttons as you would use the corresponding buttons on an external mouse.
To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter. To customize gestures and see videos of how they work, select the Search icon in the taskbar, type control panel in the search box, select Control  Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if you have a precision touchpad and find additional information, follow these steps:

• Select Start, select Settings, select Bluetooth & devices, and then select Touchpad.

NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap
Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select the item. Double-tap an item to open it.

Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.

• Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together.
• Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart.

Two-finger slide (touchpad and precision touchpad)
Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image.

Two-finger tap (touchpad and precision touchpad)
Tap two fingers on the touchpad zone to open the options menu for the selected object.
NOTE: The two-finger tap performs the same function as right-clicking with a mouse.

Three-finger tap (touchpad and precision touchpad)
By default, the three-finger tap opens the search box. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.

Four-finger tap (touchpad and precision touchpad)
By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting.

Three-finger swipe (touchpad and precision touchpad)
By default, the three-finger swipe switches between open apps and the desktop.

• Swipe three fingers away from you to see all open windows.
• Swipe three fingers toward you to show the desktop.
• Swipe three fingers left or right to switch between open windows. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a gesture setting.

Four-finger swipe (precision touchpad)
By default, the four-finger swipe switches between open desktops.

• Swipe four fingers away from you to see all open windows.
• Swipe four fingers toward you to show the desktop.
• Swipe four fingers left or right to switch between desktops. To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.

One-finger slide (touch screen)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

• To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
• To move an object, press and hold your finger on an object, and then drag your finger to move the object.

Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.

Using an on-screen keyboard (select products only)
These instructions help you learn to use the on-screen keyboard.
You can display the on-screen keyboard in several ways:

1. Select the Search icon in the taskbar, type on-screen keyboard in the search box, and then select On-Screen Keyboard.
   –or–

2. Press the Windows key +ctrl+o.
   NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.
   NOTE: Action keys and hot keys do not display or function on the on- screen keyboard.

Entertainment features

Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers.
See Components on page 3 to locate the audio, video and camera features on your computer.

Using a camera (select products only)
Your computer has one or more cameras that enable you to connect with others for work or play. Most cameras allow you to video chat, record video, and record still images. Cameras can be front facing or rear facing.
To determine which camera or cameras are on your product, see Components on page 3. To use your camera, select the Search icon in the taskbar, type camera in the search box, and then select Camera.
Some cameras also feature HD (high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See Security on page 47 for details about using Windows Hello.
You can enhance your computer privacy by covering the lens with the camera privacy cover. By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera’s view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.

Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select products) or attach an external optical drive to play CDs.
To enhance your listening enjoyment, attach headphones or speakers.

Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer’s instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 35. Before connecting speakers, lower the volume setting.

Connecting headphones
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:

• Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

To connect wireless headphones to your computer, follow the device manufacturer’s instructions.

Connecting headsets
You can connect a headset to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.
A standalone microphone can be plugged into a USB port. See your manufacturer’s instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:

• Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer’s instructions.

Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.

Viewing or changing sound settings
Use these instructions to view or change sound settings.

• Select the Search icon in the taskbar, type control panel in the search box, and then select Control Panel, select Hardware and Sound, and then select Sound.

Using the control panel to view and control audio settings
You can view or change sound settings using the audio control panel.
Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer might include advanced audio features that can be controlled through an audio control panel specific to your audio system.
Use the audio control panel to view and control audio settings.

• Select the Search icon in the taskbar, type control panel in the search box, select Control Panel, select Hardware and Sound, select Sound, and then select the audio control panel specific to your system.

Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions.
For information about using your video features, refer to HP Support Assistant.

Connecting a Thunderbolt device using a USB Type-C cable (select products only)
To see video or high-resolution display output on an external Thunderbolt device, follow these steps.
NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable, purchased separately.
Connect the Thunderbolt device according to the following instructions:

1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
3. Press f1 to cycle through four display states:
   ● PC screen only: View the screen image on the computer only.
   ● Duplicate: View the screen image simultaneously on both the computer and external device.
   ● Extend: View the screen image extended across both the computer and external device.
   ● Second screen only: View the screen image on the external device only.
   Each time you press f1 the display state changes.
   NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.

Connecting video devices using an HDMI cable (select products only)
HDMI is the only video interface that supports high-definition video and audio.

Connecting a high-definition TV or monitor using HDMI
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions.
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

1. Connect one end of the HDMI cable to the HDMI port on the computer.
   NOTE:   HDMI port shape can vary by product.

2. Connect the other end of the cable to the high-definition TV or monitor.
   Press f1 to cycle through four display states:
   ● PC screen only: View the screen image on the computer only.
   ● Duplicate: View the screen image simultaneously on both the computer and the external device.
   ● Extend: View the screen image extended across both the computer and the external device.
   ● Second screen only: View the screen image on the external device only.
   Each time you press f1 the display state changes.
   NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.

Setting up HDMI audio
Use these instructions to set up HDMI audio.

Turning on HDMI audio
After you connect an HDMI TV to the computer, you can then turn on HDMI audio.

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Sound settings.
2. Select More sound settings.
3. On the Playback tab, select Digital Audio (HDMI).
4. Select Set Default, and then select OK.

Turning off HDMI audio
Use these instructions to return the audio stream to the computer speakers.

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Sound settings.
2. Select More sound settings.
3. On the Playback tab, select Speakers.
4. Select Set Default, and then select OK.

Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or DisplayPort connectors on a hub or an external docking station.
You can connect in several ways, depending on the type of graphics controller installed on your computer and whether your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer.

Connecting displays to computers with NVIDIA graphics (with an optional hub)
To set up multiple display devices, follow these steps.
NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external display devices.

1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. To see all of your connected display devices, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app. If you don’t see all of your connected displays, be sure that each is connected to the correct port on the hub.
   NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which spans your computer screen across all enabled display devices.

Discovering and connecting to Miracast-compatible wireless displays (select products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your current apps.
NOTE: To learn what type of display you have (Miracast-compatible or Intel® WiDi), refer to the documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow these steps.

• Select the Search icon in the taskbar, type project in the search box, and then select Connect to a wireless display. Select Connect, and then follow the on-screen instructions.

Discovering and connecting to Intel WiDi certified displays (select Intel products only)
Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your entire computer screen to a TV or a secondary display device.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device; provides for full-screen duplication; and improves speed, quality, and scaling.

Connecting to Intel WiDi certified displays
Follow these steps to connect to Intel WiDi certified displays.

• Select the Search icon in the taskbar, type project in the search box, and then select Connect to a wireless display. Select Connect, and then follow the on-screen instructions.

Opening Intel WiDi
Follow these steps to open Intel WiDi.

• Select the Search icon in the taskbar, type Intel WiDi in the search box, and then select Intel WiDi.

Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions.
For information about using your USB Type-C features, refer to HP Support Assistant.

Connecting devices to a USB Type-C port (select products only)
To connect devices to a USB Type-C port, follow these steps.
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.

Managing power

Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge.
Some power management features described in this chapter might not be available on your computer.

Using Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation.

• Sleep—The Sleep state automatically initiates after a period of inactivity. Your work is available in memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending on your computer model, the Sleep state might also  support Modern Standby mode. This mode keeps some internal operations awake and enables your computer to receive web notifications, such as emails, while in Sleep. For more information, see Initiating and exiting Sleep on page 39.
• Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work is saved to a hibernation file and the computer  powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 40.

IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep  anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.
IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.

Initiating and exiting Sleep
You can initiate Sleep in several ways.

• Select the Start button, select the Power icon, and then select Sleep.
• Close the display (select products only).
• Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
• Briefly press the power button (select products only).

You can exit Sleep in any of the following ways:

• Briefly press the power button.
• If the computer is closed, raise the display (select products only).
• Press a key on the keyboard (select products only).
• Tap the touchpad (select products only).

When the computer exits Sleep, your work returns to the screen.
IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen.

Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options.

1. Select the Search icon in the taskbar, type power in the search box, and then select Choose a power plan.

2. In the left pane, select Choose what the power buttons do (wording might vary by product).

3. Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways:
   ● Power button—Under Power and sleep buttons and lid settings (wording might vary by product), select When I press the power button, and then select Hibernate.
   ● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording might vary by product), select When I press the sleep button, and then select Hibernate.
   ● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary by product), select When I close the lid, and then select Hibernate.
   ● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown settings, select the Hibernate check box.
   You can access the Power menu by selecting the Start button.

4. Select Save changes.

To initiate Hibernation, use the method that you enabled in step 3.
To exit Hibernation, briefly press the power button.
IMPORTANT: If you have set a password to be required on exiting Hibernation, you must enter your Windows password before your work returns to the screen.

Shutting down (turning off) the computer
The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer. Shut down the computer when it will be unused and disconnected from external power for an extended period.
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button.

1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:

1. Press ctrl+alt+delete, select the Power icon, and then select Shut down.
2. Press and hold the power button for at least 4 seconds.
3. If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery.

Using the Power icon
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings and view the remaining battery charge.

• To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
• To view power settings, right-click the Power icon , and then select Power and sleep settings.

Different power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power
When the computer has a charged battery and is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery slowly discharges. The computer displays a message when the battery reaches a low or critical battery level.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.
NOTE: Select computer products can switch between graphic controllers to conserve battery charge.

Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by ±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.

Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

Finding battery information in HP Support Assistant (select products only)
Follow these steps to access battery information.

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
   ‒ or –
   Select the question mark icon (select products only) in the taskbar.

2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

• HP Battery Check
• Information about battery types, specifications, life cycles, and capacity

Conserving battery power
Be sure to conserve battery power and maximize battery life.

• Lower the brightness of the display.
• Turn off wireless devices when you are not using them.
• Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port.
• Stop, disable, or remove any external media cards that you are not using.
• Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the computer warns you in one of several ways.

• The battery light (select products only) indicates a low or critical battery level.
  – or –

• The Power icon shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon on page 41.

The computer takes the following actions for a critical battery level:

• If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information.
• If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.

Resolving a low battery level
You can quickly resolve low battery level conditions.

Resolving a low battery level when external power is available
Connect one of the following objects to the computer and to external power.

• AC adapter
• Optional docking device or expansion product
• Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available
Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, follow these steps.

1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.

User-replaceable battery
Be sure to follow proper instructions when you remove, store, or dispose of a user-replaceable battery.
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.

Removing a user-replaceable battery
To remove the user-replaceable battery, use this procedure and illustration.

1. Turn off the computer by using the Shut down command.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

5. Turn the computer upside down on a flat surface, with the service door toward you.

6. Slide the service door release latch (1), and then remove the security screw (2).

7. Slide the service door release latch all the way (3) to release the service door.

8. Remove the service door (4).
   NOTE: The service door release latch automatically returns to its original position.

9. Disconnect the battery cable (1) from the computer and remove the battery screws (2).

10. Remove the battery (3) from the computer.

11. To replace the battery, reverse these procedures and replace the service door.

Storing a user-replaceable battery
Check your stored battery every 6 months. If the capacity is less than 50%, recharge the battery before returning it to storage.
IMPORTANT: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time.

Disposing of a user-replaceable battery
Be sure to follow proper disposal instructions when you dispose of your battery.
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water.
See the Regulatory, Safety, and Environmental Notices for proper battery disposal.
To access this guide:

• Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter, optional docking device, or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:

• When charging or calibrating a battery
• When installing or updating system software
• When updating the system BIOS
• When writing information to a disc (select products only)
• When running Disk Defragmenter on computers with internal hard drives
• When performing a backup or recovery

When you connect the computer to external power:

• The battery begins to charge.
• The Power icon changes appearance.

When you disconnect external power:

• The computer switches to battery power.
• The Power icon changes appearance.

Security

Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, Computer Setup (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
NOTE: Some security features listed in this chapter might not be available on your computer.

Protecting the computer
Standard security features provided by the Windows operating system and Computer Setup (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
NOTE: Some features listed in this chapter might not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security- based tracking and recovery service available in select regions.
If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet.
You must purchase the software and subscribe to the service to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com.

Table 7-1 Security solutions

combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential
● BIOS power-on password
Unauthorized access to Computer Setup (BIOS)| BIOS administrator password in Computer Setup
Unauthorized access to the contents of a hard drive| DriveLock password (select products only) in Computer Setup
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter| Boot options feature in Computer Setup
Unauthorized access to a Windows user account| Windows user password
Unauthorized access to data| Windows BitLocker
Unauthorized removal of the computer| Security cable slot (used with an optional security cable on select products only)
Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
NOTE: On tablets without keyboards, you can use the touch screen.

Using passwords
A password is a group of characters that you choose to secure your computer information. You can set several types of passwords, depending on how you want to control access to your information. You can set passwords in Windows or in Computer Setup, which is preinstalled on the computer.

• BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
• Windows passwords are set only in the Windows operating system.
• If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.

You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:

• When creating passwords, follow the requirements set by the program.
• Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website.
• Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered.
• Do not store passwords in a file on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.

Setting passwords in Windows
Windows passwords can help protect your computer from unauthorized access.

Table 7-2 Types of Windows passwords and their functions

account.
NOTE: Setting the Windows administrator password does not set the BIOS administrator password.
User password| Protects access to a Windows user account.
For information about setting a Windows administrator password or a Windows user password, select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.

Setting passwords in Computer Setup
Computer Setup passwords provide additional layers of security for your computer.
Table 7-3 Types of Computer Setup passwords and their functions

NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled.
Power-on password| ● Must be entered each time you turn on or restart the computer.
● If you forget your power-on password, you cannot turn on or restart the computer.
DriveLock master password| Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. This password is also used to remove DriveLock protection.
DriveLock user password| Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password
To set, change, or delete this password, follow these steps.

Setting a new BIOS administrator password
A BIOS administrator password helps prevent unauthorized access to Computer Setup. Use these instructions to set a new BIOS administrator password.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   ■ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   ■ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password (select products only), and then press enter.

3. When prompted, type a password.

4. When prompted, type the new password again to confirm.

5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administrator password
Use these instructions to change a BIOS administrator password.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   ■ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   ■ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter.

4. When prompted, type your current password.

5. When prompted, type your new password.

6. When prompted, type your new password again to confirm.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
     NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS administrator password
Use these instructions to delete a BIOS administrator password.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   ■ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   ■ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the field empty, and then press enter.

6. When prompted to type your new password again, leave the field empty, and then press enter.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same keys that you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.

Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive.
DriveLock can be applied only to the internal hard drives of the computer. After DriveLock protection is applied to a drive, the appropriate password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator for it to be unlocked.
DriveLock Security Options offers the following features:

• Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 51.
• Set DriveLock Master Password—See Selecting manual DriveLock on page 53.
• Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 54.

Selecting Automatic DriveLock (select products only)
You must set a BIOS administrator password before you can enable Automatic DriveLock.
When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are created. When the computer is turned on, the random user password automatically unlocks the  drive. If the drive is moved to another computer, you must enter the BIOS administrator password for the original computer at the DriveLock password prompt to unlock the drive.

Enabling Automatic DriveLock
To enable Automatic DriveLock, follow these steps.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   a. Turn off the computer.
   b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   a. Turn off the tablet.
   b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.

5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Disabling Automatic DriveLock
To disable Automatic DriveLock, follow these steps.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   a. Turn off the computer.
   b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   a. Turn off the tablet.
   b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

4. Select an internal hard drive, and then press enter.

5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.

6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Entering an Automatic DriveLock password
While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will
not be prompted to enter a DriveLock password to unlock the drive.
However, if the drive is moved to another computer, or the system board is replaced on the original computer, you will be prompted to provide the DriveLock password. If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original computer (using the same kind of keys you used to set the password), and then press enter to unlock the drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.

Selecting manual DriveLock
To manually apply DriveLock protection to an internal hard drive, you must set a master password, and DriveLock must be enabled in Computer Setup.
IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
Note the following considerations about using DriveLock protection:

• After DriveLock protection is applied to a hard drive, you can access the hard drive only by entering either the DriveLock user password or the master password.
• The owner of the DriveLock user password should be the day-to-day user of the protected hard drive. The owner of the DriveLock master password can be either a system administrator or the day-to-day user.
• The DriveLock user password and the DriveLock master password can be identical.

Setting a DriveLock master password
To set a DriveLock master password, follow these steps.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   a. Turn off the computer.
   b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   a. Turn off the tablet.
   b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

3. Select the hard drive you want to protect, and then press enter.

4. Select Set DriveLock Master Password, and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock master password.
   NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer Setup. For more information, see Enabling DriveLock and setting a DriveLock user password on page 54.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Enabling DriveLock and setting a DriveLock user password
To enable DriveLock and set a DriveLock user password, follow these steps.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   a. Turn off the computer.
   b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   a. Turn off the tablet.
   b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

3. Select the hard drive you want to protect, and then press enter.

4. Select Enable DriveLock and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Disabling DriveLock
To disable DriveLock, follow these steps.

1. Start Computer Setup.
   ● Computers or tablets with keyboards:
   a. Turn off the computer.
   b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
   ● Tablets without keyboards:
   a. Turn off the tablet.
   b. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

3. Select the hard drive you want to manage, and then press enter.

4. Select Disable DriveLock, and then press enter.

5. Follow the on-screen instructions to disable DriveLock.

6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of keys you used to set the password), and then press enter.
After three incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps.

1. Turn off the computer.

2. Press the power button.

3. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup.

4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

5. Select the hard drive you want to manage, and then press enter.

6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen instructions to enter passwords.
   NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password was provided at the DriveLock Password prompt in step 3.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to enroll your fingerprint and your facial ID, and set up a PIN. After enrollment, you can use your fingerprint reader, facial ID, or PIN to sign in to Windows.
To set up Windows Hello:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. If you do not have a password set up, you must add one before you can use other sign-in options. Select Password, and then select Add.
3. Under Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), select Set up.
4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN.
   IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.
   NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or special characters, select the include letters and symbols check box.

Using antivirus software
When you use the computer to access email, a network, or the internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage that they cause. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Windows Defender is preinstalled on your computer. HP strongly recommends that you continue to use an antivirus program to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.

Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program that you install on your computer, network, or both, or it can be a solution made up of both hardware and software.
There are two types of firewalls to consider:

• Host-based firewalls—Software that protects only the computer it is installed on.
• Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available.
NOTE: Under some circumstances a firewall can block access to internet games, interfere with printer or file sharing on a network, or block authorized email attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall.
To permanently resolve the problem, reconfigure the firewall.

Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. You can install these updates automatically.
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.
To view or change the settings:

1. Select the Start button, select Settings, and then select Windows Update.
2. Follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions.

Using HP Client Security (select products only)
HP Client Security software is preinstalled on your computer. You can access this software through the
HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.
For more information, see the HP Client Security software Help.

Using HP TechPulse (select products only)
HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets.
HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. You can quickly download and install the software, which is highly cost- effective relative to traditional in-house solutions. For more information, go to https://www.hpdaas.com/.

Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer’s instructions.

Using a fingerprint reader (select products only)
Integrated fingerprint readers are available on select products. To use the fingerprint reader, you must enroll your fingerprints in HP Client Security’s Credential Manager. For more information, see the HP Client Security software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security’s Password Manager to store and fill in your user names and passwords in supported websites and applications.
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:

• Near the bottom of the touchpad
• On the right side of the keyboard
• On the upper-right side of the display
• On the left side of the display
• On the back of the display

Depending on your product, the reader may be oriented horizontally or vertically.

Maintenance

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:

1. Connect the computer to AC power.
2. Select the Search icon in the taskbar, type defragment in the search box, and then select Defragment and Optimize Drives.
3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.
To run Disk Cleanup:

1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup.
2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions.

• You drop the computer.
• You move the computer with the display closed while the computer is running on battery power.

A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives.

Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked.

Updating programs and drivers
HP recommends that you update your programs and drivers regularly. Updates can resolve issues and provide new features and options. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you do not get the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available.
To update your programs and drivers, follow these steps.

1. Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.
   ‒ or –
   Select the question mark icon (select products only) in the taskbar.

2. Under My notebook, select Updates.

3. Follow the on-screen instructions.

Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

1. Start HP Easy Clean in one of the following ways:
   ● Select the Start button, and then select HP Easy Clean.
   – or –
   ● Select the HP Easy Clean icon in the taskbar.
   – or –
   ● Select the Start button, and then select the HP Easy Clean tile.

2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer on page 61 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 61 for guidelines to help prevent the spread of harmful bacteria and viruses.

Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 62.

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
   CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
   IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.
   IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays,  solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 61 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.

Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria. After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 61, Caring for wood veneer (select products only) on page 62, or both, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
   CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet.
   CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene.
   IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.
   IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal.

• Clean the wood with a dry, static-free microfiber cloth or chamois.
• Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone, turpentine, or other petroleum-based solvents.
• Do not expose the wood to sun or moisture for long periods of time.
• If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
• Avoid contact with any substance that might dye or discolor the wood.
• Avoid contact with sharp objects or rough surfaces that might scratch the wood.

See Removing dirt and debris from your computer on page 61 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 61 for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.

Traveling with or shipping your computer
If you must travel with or ship your computer, follow these tips to keep your equipment safe.

• Prepare the computer for traveling or shipping:
  – Back up your information to an external drive.
  – Remove all discs and all external media cards, such as memory cards.
  – Turn off and then disconnect all external devices.
  – Shut down the computer.

• Take a backup of your information. Keep the backup separate from the computer.

• When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage.
  IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

• If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you can use your computer. In-flight computer use is at the discretion of the airline.

• If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”

• The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.

• If you are traveling internationally, follow these suggestions:
  – Check the computer-related customs regulations for each country or region on your itinerary.
  – Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.
  WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to run the computer with a voltage converter kit that is sold for appliances.

Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.

Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:

• Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 65 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 65.

Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.

Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.
   NOTE: The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer. It is the safest way to reset your computer before you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on page 65.

For more information about the first two methods, see the Get Help app:

• Select the Start button, select All apps, select the Get Help app, and then enter the task you want to perform.
  NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media
You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 64.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:

• Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 65 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.
   ● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
   ● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9.
   ‒ or –
   Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:

• Latest version of the operating system
• Platform-specific device drivers
• Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation.

Computer Setup (BIOS), TPM, and HP Sure Start

HP provides several tools to help set up and protect your computer.

Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup
You can navigate and select in Computer Setup using one or more methods.

• To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item.
• To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
• To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

To exit Computer Setup, choose one of the following methods:

• To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit, and then select Yes.
  NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

• To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes.
  NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup
To return all settings in Computer Setup to the values that were set at the factory, follow these steps.
NOTE: Restoring defaults will not change the hard drive mode.

1. Start Computer Setup. See Using Computer Setup on page 67.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
   NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory Defaults and Exit.

Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS
Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
If you are already in Windows, you can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (select products only). Or you can use Computer Setup.

1. Start Computer Setup. See Using Computer Setup on page 67.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit, and then select Yes.
   NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Preparing for a BIOS update on page 68.

Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update  while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
   – or –
   Select the question mark icon (select products only) in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:
   a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive.
   b. Follow the on-screen instructions to download your selection to the hard drive.
   Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
   NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps.

1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps.

1. Access the Boot Device Options menu:
   ● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:

1. Start Computer Setup. See Using Computer Setup on page 67.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer’s BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on- screen instructions.

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 72.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.

• You have several options after you receive a failure ID:
  ● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
  ● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case.
  ● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant:

1. Complete one of the following tasks:
   ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
   ● Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics.

3. Select Run hardware diagnostics, and then select Launch.

4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu:

1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows
he HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to download to your computer or a USB flash drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:

1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 74.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:

• Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support – Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.
• Contact support, and provide the failure ID code.

Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.
   The BIOS searches three places for the diagnostic tools, in the following order:
   a. Connected USB flash drive
   NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 74.
   b. Hard drive
   c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions.

Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.

1. From the Start menu, open the HP System Information Application or enter Fn+Esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application, and then select Restart.
   IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
   NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI Application. Proceed with the troubleshooting tests.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.

• HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
• HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
• The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.

1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings
(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations.

• Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
• Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
• Set a location for storing the test results. You can also set the user name and password that you use for uploads.
• Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Specifications

When you travel with or store your computer, the input power ratings and operating specifications provide helpful information.

Input power
The power information in this section might be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100 V to 240 V, 50 Hz to 60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specifications. The voltage and current for your computer is located on the regulatory label.

Table 12-1 DC power specifications

15 V DC @2 A – 30 W USB-C®
5 V DC @ 2 A / 12 V DC @ 3 A /15 V DC @ 3 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 3.75 A /15 V DC @ 3 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 3.75 A / 12 V DC @ 3.75
A / 15 V DC @ 3 A / 20 V DC @ 2.25 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 4.33 A /
20 V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15
V DC @ 4.33 A / 20 V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15
V DC @ 5 A / 20 V DC @ 4.5 A – 90 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 5 A /
20 V DC @ 5 A / 5 V DC USB-A port @ 2 A – 100 W USB-C + 10 W USB-A
19.5 V DC @ 2.31 A – 45 W
19.5 V DC @ 3.33 A – 65 W
19.5 V DC @ 4.62 A – 90 W
19.5 V DC @ 6.15 A – 120 W
19.5 V DC @ 6.9 A – 135 W
19.5 V DC @ 7.70 A – 150 W
19.5 V DC @ 10.3 A – 200 W
19.5 V DC @ 11.8 A – 230 W
19.5 V DC @ 16.92 A – 330 W
20 V DC @ 14 A – 280 W

NOTE: This product is designed for IT power systems in Norway with phase- to-phase voltage not exceeding 240 V rms.

Operating environment
Use the operating specifications for helpful information when you travel with or store your computer.
Table 12-2 Operating environment specifications

Temperature
Operating| 5°C to 35°C| 41°F to 95°F
Nonoperating| –20°C to 60°C| –4°F to 140°F
Relative humidity (noncondensing)
Operating| 10% to 90%| 10% to 90%
Nonoperating| 5% to 95%| 5% to 95%
Maximum altitude (unpressurized)
Operating| –15 m to 3,048 m| –50 ft to 10,000 ft
Nonoperating| –15 m to 12,192 m| –50 ft to 40,000 ft

Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

• If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded.
• Keep components in their electrostatic-safe containers until you are ready to install them.
• Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
• Use nonmagnetic tools.
• Before handling components, discharge static electricity by touching an unpainted metal surface.
• If you remove a component, place it in an electrostatic-safe container.

Accessibility

HP’s goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a standalone basis or with appropriate third-party assistive technology (AT) devices or applications.

HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.

Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
Assistive technology helps increase, maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 82.

The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company’s diversity objectives and helps ensure that the benefits of technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively used by everyone, including people with disabilities, either on a standalone basis or with appropriate assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities:

• Raise the level of awareness of accessibility issues within HP, and provide employees with the training they need to design, produce, market, and deliver accessible products and services.
• Develop accessibility guidelines for products and services, and hold product development groups accountable for implementing these guidelines where competitively, technically, and economically feasible.
• Involve people with disabilities in the development of accessibility guidelines and in the design and testing of products and services.
• Document accessibility features, and make information about HP products and services publicly available in an accessible form.
• Establish relationships with leading assistive technology and solution providers.
• Support internal and external research and development that improves assistive technology relevant to HP products and services.
• Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation—a variety of assistive technologies make HP products easier to use. How do you choose?

Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual’s experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and available in your country or region, that are included in various HP products. These resources will help you select the specific assistive technology features and products most appropriate for your situation.

• HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select Office of Aging and Accessibility.
• HP computers: For Windows products, go to http://www.hp.com/support, type Windows Accessibility Options in the Search our knowledge search box. Select the appropriate operating system in the results.
• HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select Monitors or Accessories.

If you need additional support with the accessibility features on your HP product, see Contacting support on page 85.
Additional links to external partners and suppliers that may provide additional assistance:

• Microsoft Accessibility information (Windows and Microsoft Office)
• Google Products accessibility information (Android, Chrome, Google Apps)

Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support.

Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as performance-based requirements which focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multimedia, and self- contained closed products.

Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public procurement of ICT products.
The standard specifies the accessibility requirements applicable to ICT products and services, with a description of the test procedures and evaluation methodology for each requirement.

Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility Initiative (WAI) helps web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers flexibility for innovation.
WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory, physical, cognitive, and neurological disabilities, and by older web users with accessibility needs.
WCAG 2.0 provides characteristics of accessible content:

• Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of presentation, and color contrast)
• Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and navigability)
• Understandable (by addressing readability, predictability, and input assistance)
• Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards.

• United States
• Canada
• Europe
• Australia

Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP.

Organizations
These organizations are a few of the many that provide information about disabilities and age-related limitations.

• American Association of People with Disabilities (AAPD)
• The Association of Assistive Technology Act Programs (ATAP)
• Hearing Loss Association of America (HLAA)
• Information Technology Technical Assistance and Training Center (ITTATC)
• Lighthouse International
• National Association of the Deaf
• National Federation of the Blind
• Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
• Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
• W3C Web Accessibility Initiative (WAI)

Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-related limitations.

• California State University, Northridge, Center on Disabilities (CSUN)
• University of Wisconsin – Madison, Trace Center
• University of Minnesota computer accommodations program

Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.

• ADA (Americans with Disabilities Act) Technical Assistance Program
• ILO Global Business and Disability network
• EnableMart
• European Disability Forum
• Job Accommodation Network
• Microsoft Enable

HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales

Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.

• Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products:
  – Use TRS/VRS/WebCapTel to call 877-656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

• Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products:
  – Call 888-259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

References

• HP® Computer and Laptop Store | HP.com
• Experience the Power of Windows 11 OS, Computers & Apps | Microsoft
• AccessibilityAssociation
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® United Kingdom
• index | HP® Official Site
• Print On Demand process for HP product documents | HP® Support
• HP PC Hardware Diagnostics | HP® Support
• hp.com/support
• ISO/IEC 40500:2012 - Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0
• Accessibility Technology & Tools | Microsoft Accessibility
• Experience the Power of Windows 11 OS, Computers, & Apps | Microsoft
• index | HP® Official Site
• Public Sector Home | HP® Official Public Sector Site
• hp.com/support
• hpdaas.com/
• Microsoft Support

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