eufy G35 Robovac Smart Robot Vacuum with Wi-Fi At Crutchfield Owner’s Manual
- June 16, 2024
- Eufy
Table of Contents
- G35 Robovac Smart Robot Vacuum with Wi-Fi At Crutchfield
- Specifications
- Product Usage Instructions
- Important Safety Instructions
- About Your RoboVac
- What’s in the Box
- RoboVac Anatomy
- LED Indication
- Important Tips Before Use
- Preparation
- Use the Self-Empty Station
- Use Your RoboVac with the eufy Clean App
- Start / Pause Cleaning
- Select a Cleaning Mode
- Select a Suction Power Level
- Use RoboVac with Amazon Alexa / The Google Assistant
- Clean the Dust Box and Filter
- Clean the Rolling Brush
- Clean the Side Brush
- Clean the Sensors and Charging Pins
- Clean the Swivel Wheel
- Replace the Dust Bag
G35 Robovac Smart Robot Vacuum with Wi-Fi At Crutchfield
Specifications
-
Model: eufy Clean G35+
-
Model: eufy Clean G40+
-
Device Type: Robotic Vacuum Cleaner
-
Package Contents: RoboVac, Self-Empty Station, Dust Bag, Dust
Box, Filter, Rolling Brush, Side Brush, Sensors, Charging Pins,
Swivel Wheel -
Control: eufy Clean App, Amazon Alexa, The Google
Assistant
Product Usage Instructions
Important Safety Instructions
To ensure safe usage of the device and prevent any potential
hazards, please follow these safety instructions:
- Read and keep the owner’s manual for future reference.
- Do not disassemble or modify the device or its components.
- Avoid exposing the device to water or other liquids.
- Keep the device away from children and pets.
- Only use the device as intended and described in the
manual.
About Your RoboVac
The RoboVac is a robotic vacuum cleaner that helps automate your
cleaning tasks. It comes with various features and components to
ensure efficient cleaning.
What’s in the Box
The package includes the following items:
- RoboVac
- Self-Empty Station
- Dust Bag
- Dust Box
- Filter
- Rolling Brush
- Side Brush
- Sensors
- Charging Pins
- Swivel Wheel
RoboVac Anatomy
The RoboVac consists of the following components:
-
Dust Box: Collects dust and debris during cleaning.
-
Filter: Traps fine particles and prevents them from re-entering
the air. -
Rolling Brush: Sweeps and agitates dirt for effective
cleaning. -
Side Brush: Cleans along edges and corners.
-
Sensors: Detect obstacles and prevent collisions.
-
Charging Pins: Connects the RoboVac to the charging dock.
-
Swivel Wheel: Enables smooth maneuverability.
LED Indication
The RoboVac features LED indicators that provide important
information during operation. Refer to the owner’s manual for a
detailed explanation of the LED indications.
Using Your RoboVac
Important Tips Before Use
Prior to using your RoboVac, consider the following tips:
-
Ensure the RoboVac is fully charged before the first use.
-
Clear the cleaning area from any obstacles or loose objects
that may interfere with the device’s movement. -
Remove any fragile or valuable items from the cleaning area to
prevent accidental damage.
Preparation
Before starting the cleaning process, perform the following
steps:
-
Place the RoboVac on a flat surface in the desired cleaning
area. -
Ensure the dust box and filter are properly installed.
-
Check that the rolling brush and side brush are clean and free
from obstructions. -
Make sure the sensors and charging pins are clean and
functioning correctly.
Use the Self-Empty Station
If your RoboVac is equipped with a self-empty station, follow
these steps to use it:
-
Position the self-empty station in a suitable location,
preferably near a power outlet. -
Connect the self-empty station to the power outlet.
-
Ensure the dust bag is properly inserted into the self-empty
station. -
When the dust box of the RoboVac is full, it will automatically
dock with the self-empty station to empty its contents.
Use Your RoboVac with the eufy Clean App
If your RoboVac supports the eufy Clean App, you can control and
monitor it using your smartphone. Follow these steps to set up and
use the app:
-
Download and install the eufy Clean App from the App Store or
Google Play Store. -
Create an account or log in if you already have one.
-
Follow the in-app instructions to connect your RoboVac to the
app via Wi-Fi. -
Once connected, you can start, pause, and schedule cleaning
sessions, select cleaning modes, adjust suction power levels, and
more.
Start / Pause Cleaning
To start or pause the cleaning process manually, use one of the
following methods:
- Press the start/pause button on the RoboVac.
- Use the eufy Clean App to control the cleaning process.
- Use voice commands with Amazon Alexa or The Google Assistant if
your RoboVac is compatible.
Select a Cleaning Mode
Your RoboVac may offer multiple cleaning modes for different
cleaning needs. To select a specific cleaning mode, use one of the
following methods:
-
Use the mode selection button on the RoboVac.
-
Use the eufy Clean App to choose the desired cleaning
mode. -
Use voice commands with Amazon Alexa or The Google Assistant if
your RoboVac supports it.
Select a Suction Power Level
Depending on your cleaning requirements, you can adjust the
suction power level of your RoboVac. Follow these steps:
-
Use the suction power adjustment button on the RoboVac to
change the suction level. -
Use the eufy Clean App to select the desired suction power
level.
Use RoboVac with Amazon Alexa / The Google Assistant
If your RoboVac is compatible, you can control it using voice
commands with Amazon Alexa or The Google Assistant. Follow the
device-specific instructions to set up voice control.
Cleaning and Maintenance
To keep your RoboVac in optimal condition, perform regular
cleaning and maintenance tasks:
Clean the Dust Box and Filter
When the dust box is full or dirty, follow these steps to clean
it:
-
Remove the dust box from the RoboVac.
-
Open the dust box lid and empty its contents into a trash
bin. -
Rinse the dust box with water if necessary.
-
Allow the dust box to dry completely before reinserting it into
the RoboVac. -
Clean or replace the filter as instructed in the owner’s
manual.
Clean the Rolling Brush
The rolling brush may get tangled with hair, threads, or other
debris. To clean it, follow these steps:
-
Remove the rolling brush from the RoboVac.
-
Remove any entangled hair or debris from the brush
bristles. -
Clean the brush with water if necessary.
-
Allow the rolling brush to dry completely before reinstalling
it into the RoboVac.
Clean the Side Brush
The side brush may accumulate dirt and debris over time. To
clean it, follow these steps:
- Remove the side brush from the RoboVac.
- Remove any dirt or debris from the bristles.
- Clean the side brush with water if necessary.
- Allow the side brush to dry completely before reattaching it to
the RoboVac.
Clean the Sensors and Charging Pins
Over time, dust and dirt may accumulate on the sensors and
charging pins, affecting their performance. To clean them, follow
these steps:
-
Gently wipe the sensors and charging pins with a soft, dry
cloth. -
Avoid using water or cleaning solutions to prevent damage.
Clean the Swivel Wheel
If the swivel wheel becomes dirty or obstructed, follow these
steps to clean it:
- Remove the swivel wheel from the RoboVac.
- Remove any dirt or debris from the wheel and its housing.
- Clean the swivel wheel with water if necessary.
- Allow the swivel wheel to dry completely before reinstalling it
into the RoboVac.
Replace the Dust Bag
If your RoboVac is equipped with a self-empty station, you may
need to replace the dust bag periodically. Refer to the owner’s
manual for detailed instructions on dust bag replacement.
Allergy-Proof Your Home
The RoboVac helps in creating a cleaner environment, especially
for individuals with allergies. Regular use of the RoboVac can
reduce allergens in your home.
Troubleshooting
If you encounter any issues while using your RoboVac, refer to
the troubleshooting section in the owner’s manual for possible
solutions.
FAQ
eufy Clean G35+ eufy Clean G40+
Owner’s Manual
Table of Contents
02 Important Safety Instructions 06 About Your RoboVac
What’s in the Box RoboVac Anatomy LED Indication 09 Using Your RoboVac
Important Tips Before Use Preparation Use the Self-Empty Station Use Your
RoboVac with the eufy Clean App Start / Pause Cleaning Select a Cleaning Mode
Select a Suction Power Level Use RoboVac with Amazon Alexa / The Google
Assistant
15 Cleaning and Maintenance Clean the Dust Box and Filter Clean the Rolling
Brush Clean the Side Brush Clean the Sensors and Charging Pins Clean the
Swivel Wheel Replace the Dust Bag
19 Allergy-Proof Your Home
19 Troubleshooting Voice Alert
24 Specifications
24 Customer Service
Thank you for purchasing RoboVac. Carefully read all the instructions below before using this device, and keep this manual for future reference.
EN 01
Important Safety Instructions
To reduce the risk of injury or damage, keep these instructions at hand when
setting up, using, and maintaining this device.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards
that could result in property damage and/or serious bodily harm or death.
· This device can be used by individuals aged 8 years and above and
individuals with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning use of this device in a safe way and understand the hazards
involved.
· Children should be supervised to ensure they do not play with this device.
· Cleaning and maintenance shall not be performed by children without adult
supervision.
02 EN
· This device is only to be used with the SelfEmpty Station provided.
· Before cleaning or maintaining this device, the plug must be removed from
the outlet.
· The battery in this device should only be replaced by a skilled
professional.
· Before removing the battery, disconnect the device from its power supply.
· The battery must be removed before this device is disposed of. To remove the
battery, first unscrew the screws on the bottom, then remove the back cover.
Remove the battery by disconnecting the quick connector.
· The used battery should be placed in a sealed plastic bag and disposed of
safely according to local environmental regulations.
· The external flexible cable or cord of the power supply unit cannot be
replaced; if the cord is damaged, the power supply unit should be disposed of.
· This device is for indoor use only.
· This device is not a toy. Do not sit or stand on this device. Small children
and pets should be supervised when this device is operating.
· Store and operate this device in room temperature environments only.
· Do not use this device to pick up anything that is burning or smoking.
· Do not use this device to clean up spills of bleach, paint, chemicals, or
anything wet.
· Before using this device, pick up objects like clothing and loose paper.
Lift up cords for blinds or curtains. Move power cords and sharp, pointed, or
fragile objects out of the way. Be aware that if this device passes over a
power cord and drags it, an object could be pulled off a table or shelf.
· If the room to be cleaned has a balcony, a physical barrier should be used
to prevent access to it to ensure safe operation.
· Do not place anything on top of this device.
· Be aware that this device moves around on its own. Take care when walking in
the area where this device is operating to avoid stepping on it.
· Do not operate this device in areas with exposed electrical outlets on the
floor.
· Do not expose the electronic components
of this device, its battery, or the Self-Empty Station. There are no user-
serviceable parts inside.
· Do not use this device on carpets with tasseled edges or loose threads or on
an unfinished, unsealed, waxed, or rough floor, as it may result in damage to
the floor and this device. Use only on hard floor surfaces or low-pile
carpets.
· This device has been designed to be used on floors without scratching them.
We recommend that you test this device on a small area of the room to be
cleaned to ensure no scratches are made before cleaning the whole room.
· Only use attachments recommended or described in this manual.
· Do not handle the device or plug with wet hands.
· Ensure that the dust bag and/or filters are correctly in place before use.
· Do not use a battery pack or device that is damaged or modified. Damaged or
modified batteries may exhibit unpredictable behavior resulting in fire,
explosion, or risk of injury.
· Do not expose the battery pack or device
EN 03
to fire or excessive heat. Exposure to fire or temperatures above 130°C /
266°F may cause an explosion. · Do not modify or attempt to repair the device
or the battery pack, except as indicated in the instructions for use and care.
· Follow all charging instructions and do not charge the battery pack or
device outside of the temperature range specified in the instructions.
Charging improperly or at temperatures outside of the specified range may
damage the battery and increase the risk of fire.
04 EN
Notice
This symbol on the device or its packaging indicates:
Do not dispose of electrical appliances as unsorted municipal waste; use
separate collection facilities. Contact your local authority for information
regarding the collection systems available. If electrical appliances are
disposed of in landfills or dumps, hazardous substances can leak into the
groundwater and get into the food chain, damaging your health and well-being.
When replacing old appliances with new ones, the retailer is legally obliged
to take back your old appliance for disposal free of charge.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses, and radiates radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment on and off, the user is encouraged to try
to correct the interference by one or more of the following
measures: (1) reorient or relocate the receiving antenna. (2) Increase the
separation between the equipment and receiver. (3) Connect the equipment into
an outlet on a circuit different from that to which the receiver is connected.
(4) Consult the dealer or an experienced radio / TV technician for help.
The following importer is the responsible party (for FCC matters only).
Company Name: POWER MOBILE LIFE, LLC Address: 400 108th Ave NE Ste 400,
Bellevue, WA 98004-5541 Telephone: +1 (800) 994 3056
RF Exposure Compliance Statement This equipment complies with the FCC/IC
radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 cm
between the radiator and your body.
ISED Compliance Statement This device contains licence-exempt
transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development Canada’s licenceexempt RSS(s). Operation is subject to the
following two conditions: 1. This device may not cause interference. 2. This
device must accept any interference, including interference that may cause
undesired operation of the device.
Declaration of Conformity This product complies with the radio interference
requirements of the European Community. Hereby, Anker Innovations Limited
declares that the radio equipment type T2270 / T2272 is in compliance with
Directive 2014/53/EU. The full text of the EU Declaration of Conformity is
available at the following website:
https://support.eufylife.com/s/articleRecommend?type=DownLoad. Maximum output power: 18 dBm (For EU) Frequency band: 2.4G band (2.4000GHz – 2.4835GHz)
GB Declaration of Conformity
Hereby, Anker Innovations Limited declares that the product type T2270 / T2272
is in compliance with Radio Equipment Regulations 2017 and The Restriction of
the Use of Certain Hazardous Substances in Electrical and Electronic Equipment
Regulations 2012. The full text of the GB Declaration of Conformity is
available at the following website: https://support.eufylife.
com/s/articleRecommend?type=DownLoad.
The following importer is the responsible party (contact for EU and UK
matters).
The following importer is the responsible party for EU and UK matters.
Anker Technology (UK) Ltd | GNR8, 49 Clarendon Road, Watford, Hertfordshire,
WD17 1HP, United Kingdom
Anker Innovations Deutschland GmbH sGeorg-Muche-Strasse 3, 80807 Munich,
Germany
Manufacturer:
Anker Innovations Limited | Room 1318-19, Hollywood Plaza, 610 Nathan Road,
Mongkok, Kowloon, Hong Kong
Trademark Notice
· Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
· Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
· Google Play and the Google Play logo are trademarks of Google Inc.
· Google Home is a trademark of Google Inc.
EN 05
About Your RoboVac
What’s in the Box
RoboVac
Side Brush (×1)
Owner’s Manual & Other Documents
06 EN
Self-Empty Station Cleaning Tool
Power Cord Protective Pad (Optional*)
- For US only
RoboVac Anatomy
A. Top & Side
Wi-Fi Status Light Auto-Cleaning Start/Pause Button
Recharge Button Spot Cleaning Button
B. Bottom
Charging Contact Pins (x2) Side Brush
Drop Sensors (x4) Wheels (x2) Brush Guard
Bumper
Infrared Sensor Main Power Switch (On/Off) Charging Contact Pins (x2) Dust box
(2-in-1) Dust box release button
Swivel Wheel
Path Tracking Sensor Battery Compartment Rolling Brush
C. Dust Box
3-in-1 Filter
EN 07
D. Self-Empty Station
Storage Compartment Dust Bag
Dust Bag Handle
Top Cover
LED Indication
Power Indicator Charging Contact Pins Debris Evacuation Port
You can see the status of RoboVac from the LED indicators.
High-Performance Filter Rear Filter
Charging Socket
08 EN
Start / Pause Cleaning · Steady blue: standby, cleaning, cleaning paused,
returning to Self-Empty Station, or fully charged · Steady orange: standby or
working in low battery · Pulsing orange (when docked to Self-Empty Station):
charging · Flashing red: error (Refer to the “Troubleshooting>Voice Alert”
section in this manual for solutions) Reset the Wi-Fi Connection (Press and
hold for 10 seconds)
Return to Self-Empty Station · Flashing blue slowly: returning to Self-Empty
Station · Steady blue: standby or paused
Spot Cleaning · Flashing blue slowly: Spot mode · Steady blue: standby or
paused
Using Your RoboVac
Important Tips Before Use
A
B
C
D
E
F
Remove power cords and small objects from the floor that may entangle RoboVac.
Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid
cleaning dark-colored high-pile rugs or rugs thicker than 1.02 in / 26 mm as
they may cause RoboVac to malfunction.
It is strongly recommended to place physical barriers in front of fireplaces
and certain areas (i.e. air vents) that may cause damage to RoboVac if
entered.
Keep RoboVac away from wet areas during cleaning.
RoboVac may climb on top of objects less than 0.63 in / 16 mm in height.
Remove these objects if possible.
Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep
drops in most cases. Sensors are less effective if dirty or used on carpeted,
reflective, or dark-colored floors. Place physical barriers to block off areas
where RoboVac may fall.
EN 09
Preparation
1 Remove the foam blocks beside the bumper 4 Install the self-empty station in a location
before use.
that RoboVac can easily access. Place it
2 Install the side brush before use. You will
against a wall, and on a hard, level surface.
hear a click when the side brush is firmly
installed.
6 Remove objects within 1.6ft / 0.5m to the left and right sides and within 4.9ft / 1.5m of the front of the self-empty station.
Click
.
5 Peel off the stickers on the protective pad
and install it under the self-empty station.
3 Turn on the main power switch on the right
Make sure the protective pad is firmly
side of RoboVac.
attached to the floor.
1.6ft / 0.5m
1.6ft / 0.5m 4.9ft / 1.5m
7 Connect the power cord to the SelfEmpty Station and a wall outlet.
1
2
10 EN
· Make sure the Self-Empty Station is plugged in, otherwise RoboVac will not
automatically return to it. When the SelfEmpty Station connects to AC power,
the LED indicator on the Self-Empty Station is steady white.
· Please do not place the self-empty station on rugs or carpets, as it will
interfere with RoboVac’s return to the self-empty station for recharge.
Use the Self-Empty Station
Attach RoboVac to the Self-Empty Station by aligning its charging pins.
RoboVac starts charging automatically.
If RoboVac has finished a round of cleaning (a couple of minutes), it will
empty the dust box automatically by default when it returns to the self-empty
station. Make sure the dust bag is properly installed.
· With AllergycareTM certified by TUV Rheinland, the Self-Empty Station can
lock in 99.9% of allergens (such as dust, garbage, dust mites, pet dander,
etc.) to prevent them from emitting into the air.
· RoboVac will return to the Self-Empty Station at the end of a cleaning cycle
or when its battery is running low.
· Make sure the power cord is connected to a power outlet and the dust bag is
properly installed.
· If the cleaning time or the time period between two cleaning sessions is too
short, the Self-Empty Station may not empty the dust box automatically.
· The emptying function will not be activated if you have selected the ‘Do-
Not-Disturb’ mode in the eufy Clean app.
· It is recommended that RoboVac moves away from the SelfEmpty Station to
start cleaning.
· Some noise will be made when the Self-Empty Station is working. It is
recommended to place the device in a proper location or select the ‘Do-Not-
Disturb mode’ in the eufy Clean app to prevent noise interference.
LED Indicator
Status of Self-Empty Station
Steady white, with 50% brightness
Standby
Flashing white slowly Working normally
Flashing white quickly
Abnormal working status
(Refer to the “Troubleshooting” section in this manual for solutions)
EN 11
· Turn off the main power switch if RoboVac will not be used for a long period
of time. To preserve the battery’s lifespan, recharge at least once every 6
months.
Store Accessories
Store your frequently-used accessories in the storage compartment of the Self-
Empty Station, such as the filter, side brush, dust bag, and cleaning tools.
To prevent any damage or unpleasant smells, things that are damp should not be
stored inside the Self-Empty Station.
Use Your RoboVac with the eufy Clean App
To enjoy all the available features, it is recommended to control your RoboVac
via the eufy Clean app. Before you start, make sure that:
· Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0 (or
above).
· The 2.4GHz band wireless signal is enabled on your wireless router. ·
RoboVac is attached to the Self-Empty Station to ensure it has enough
power during setup.
12 EN
eufy Clean
eufy Clean
1 Download the eufy Clean app from the App Store (iOS devices) or
Google Play (Android devices).
2 Open the app and create a user account. 3 Tap the “+” icon to add RoboVac to
your eufy Clean account. 4 Follow the instructions in the app to set up the
Wi-Fi connection.
After connecting successfully, you can control RoboVac via the app. With the
app, you can select a cleaning mode, set the time, schedule a cleaning, adjust
suction power, view system status, receive notifications, and access
additional features.
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Steady blue
Connected with your wireless router
· If RoboVac gets stuck in any space, tap Find My Robot in the app to find the device.
Restore Factory Settings
Press and hold necessary.
on RoboVac for 10 seconds to restore factory settings if
You will hear a voice prompt when the settings have been reset and the Wi-Fi status light will slowly flash blue.
Start / Pause Cleaning
2 To pause cleaning, press again.
Select a Cleaning Mode
· You can also select the cleaning mode via the eufy Clean app. · By default,
RoboVac starts in Auto-Cleaning mode when it is
turned on.
Auto-Cleaning Mode
After startup, RoboVac moves from the Self-Empty Station and automatically
determines its cleaning route, following a Z-shaped cleaning path. When the
cleaning is finished, RoboVac automatically returns to the Self-Empty Station.
· Make sure the main power switch at the side of RoboVac is turned on before
use.
· You can also start or pause cleaning via the eufy Clean app.
1 Press on RoboVac to start cleaning in Auto-Cleaning mode.
Press to start cleaning in Auto-Cleaning mode.
EN 13
Spot Cleaning Mode
RoboVac intensively cleans a specific area in a spiral pattern, which is
useful if there is a concentrated area of dust or debris. In Spot Cleaning
mode, RoboVac will stop cleaning after 2 minutes. · Press on RoboVac to start
cleaning in Spot Cleaning mode.
Select a Suction Power Level
In the eufy Clean app, select a suction power level according to your needs:
Quiet, Standard (Default), Turbo and Max
· When RoboVac starts cleaning next time, it will clean according to the
suction power level you previously selected.
14 EN
Use RoboVac with Amazon Alexa / The Google Assistant
Amazon Alexa or the Google Assistant is a smart voice control device that
enables you to control RoboVac with your voice. Before you start, make sure
that:
· RoboVac is attached to the Self-Empty Station to ensure there is enough
power.
· RoboVac is connected with the eufy Clean app. · You have an Amazon Alexa-
enabled device (i.e. Amazon Echo, Echo Dot,
Amazon Tap, Echo Show, or Echo Spot) or a device enabled with the Google
Assistant (i.e. Google Home, Google Home Mini). These devices are sold
separately. · The Amazon Alexa app or Google Home app is already installed on
your smart device, and you have created an account.
To control RoboVac with Amazon Alexa or the Google Assistant:
1 Open the eufy Clean app and find “Smart Integrations” in the top
left.
2 Follow the on-screen instructions to complete the setup.
· Currently, this feature only supports a few languages including English,
German, French, Portuguese, and Spanish. For more supported languages, check
https://www.eufy. com/support/.
Cleaning and Maintenance
Prior to cleaning and maintaining, turn off the device and unplug the power
cord.
For optimal performance, follow the instructions below to clean and maintain
RoboVac regularly. The cleaning and replacement frequency will depend on your
RoboVac usage habits.
Recommended Cleaning and Replacement Frequency
RoboVac Part Cleaning Frequency
Replacement Frequency
Dust Box Filter
Side Brush
Once a week
Once a week (Twice a week if you have a pet)
Once a month
Brush Guard Once a month
Every 6 months or after every 50 rounds of cleaning
Every 3-6 months (or when visibly worn)
Every 3-6 months (or when visibly worn)
Rolling Brush Sensors
Once a month Once a month
Every 6-8 months –
Charging Pins Once a month
–
Swivel Wheel Once a month
–
Dust Bag
Timely check and empty Every 45 days (G35+)
the dust bag if you have a pet
Every 2 months (G40+)
· Use the original eufy Clean filter and dust bag during cleaning. Any use of
unofficial parts may cause the AllergyCareTM function to fail.
· Make sure the rear filter and dust bag are installed in place to avoid
allergen leakage.
· If your skin accidentally touches the dust containing allergens during
cleaning and maintenance, rinse it with running water immediately if you are
prone to allergies. Do not tap the dust to prevent the allergens from floating
into the air.
· To protect yourself from allergens, wear a dust mask and rubber gloves
before discarding the dust bag and cleaning the filter, and go outside to
avoid contact with allergens or residual allergens indoors.
· Make sure the deodorizing cloth and the foam sealing strips are in place and
installed correctly.
Deodorizing cloth
Foam sealing strips
EN 15
Clean the Dust Box and Filter
1
2
3
4
5
6
1min
16 EN
7
8
24h
9
10
· Do not clean the filter with hot water or any detergent.
· Do not use the filters if they are not completely dry, otherwise it may
affect the cleaning performance.
Clean the Rolling Brush
1
2
3
4
5
· If there’s a lot of hair scattering around your house, it is recommended to clean both ends of the rolling brush and the brush motor connectors after each cleaning.
Clean the Side Brush
1
2
· Only use the side brush when it is completely dry.
Clean the Sensors and Charging Pins
EN 17
· Be careful not to touch the path tracking sensor with your hands.
· Do not clean the path tracking sensor with sharp-pointed objects, as it may
damage the sensor.
Replace the Dust Bag
1
2
Clean the Swivel Wheel
2 1
3
4
2 1
3
· Do not clean the swivel wheel with water.
18 EN
1 Lift open the top cover.
2 Pull the release button to position, then pull up the handle to remove the
dust bag.
3 Discard the used dust bag.
4 Install a new dust bag. (1) Pull the release button to open the dust bag
holder. (2) Insert a new dust bag in place. (3) Push the dust bag holder back
until you hear a click.
· When discarding the dust bag, carefully lift the handle and ensure the dust
bag is completely closed to prevent dust leakage. Gently put the dust bag
containing allergens into a garbage bag / trash can, then seal the garbage bag
/ trash can properly. In this way, you can avoid allergy symptoms due to
exposure to allergens such as dust, pollen, pet dander, etc.
Allergy-Proof Your Home
The AllergyCareTM Self-Empty Station is specially designed for people with
dust and allergen sensitivity. If you experience allergy symptoms such as hay
fever or allergic asthma throughout the year, here is a room-by-room guide to
reducing allergens in your home and maintaining a clean home environment.
Bedroom
· Clean weekly with the AllergyCareTM Self-Empty Station and shampoo the
carpets frequently to minimize allergens.
· Remove carpeting and use hardwood or linoleum flooring and washable area
rugs. If not possible, replace high-pile carpeting with low-pile carpeting.
· Consider keeping pets out of your bedroom or away from any bedding.
Living room
· Replace carpeting with easy-to-clean flooring options. If not possible, use
low-pile instead of high-pile carpeting and vacuum weekly with the
AllergyCareTM Self-Empty Station. Wash area rugs and floor mats
weekly, and shampoo the carpets periodically. · Consider replacing upholstered
sofas and chairs with furniture made
of leather, wood, metal or plastic. · Wipe pets off with a towel before they
come inside and bathe pets
regularly. Consider keeping pets outside if weather permits.
Bathroom
· Remove carpeting and use tile, vinyl, wood or linoleum flooring. Use
washable rugs.
Children’s room
· Dust mites, mold, and pet dander often linger on children’s toys. Clean toys
every one to two weeks if your child is prone to allergies.
Basement
· Remove moldy or water-damaged carpeting. If possible, use concrete, vinyl or
linoleum flooring.
Entire house
· Dust and damp mop solid surface flooring regularly. Clean carpets weekly
with the AllergyCareTM Self-Empty Station. Use a damp cloth to clean other
surfaces, including the tops of doors, windowsills and window frames. Maintain
good pet hygiene.
Troubleshooting
The solutions below are for general questions. If your problem persists, visit
www.eufy.com, go to the eufy Clean app, or contact support@eufy.com for help.
EN 19
Problems
Solutions
RoboVac will not turn on.
· Make sure the main power switch is turned on.
· Make sure the battery is fully charged. · If it still has no response, turn
off the main
power switch and then turn it back on.
RoboVac stops working suddenly.
· Check if RoboVac is trapped or stuck on an obstacle.
· Check if the battery level is too low. · If you still have trouble, turn off
the main
power switch, wait for 2 seconds, and then turn it back on. · Check if RoboVac
has alerted you with any voice prompts or LED indicators. Refer to the “Voice
Alert” section in this manual.
You cannot schedule cleanings.
· Make sure the main power switch is turned on.
· Make sure the scheduled time has been set correctly. Check if the time zone
in the eufy Clean app is consistent with that on your mobile device.
· Check if RoboVac’s battery is charged. · Cleaning schedules are erased when
RoboVac is powered off. If RoboVac is powered on without Internet access,
cleaning schedules will not synchronize and must be reset via the app.
20 EN
Problems
Solutions
Suction power is weak.
RoboVac cannot be charged.
The LED on the SelfEmpty Station flashes white quickly.
· Check if any obstructions are blocking the suction inlet.
· Empty the dust box. · Check if the filter is wet due to water or
other liquid on the floor. Air-dry the filter completely before use.
· Check if the indicator on the Self-Empty station lights up. If not,
reconnect the power cord with the Self-Empty Station and try a new power
outlet.
· Dust off the charging contact pins with a dry cloth.
· Check if the charging contact pins are damaged.
· Check if you can hear the “Charging” voice prompt when RoboVac is attached
to the Self-Empty Station. If not, contact the eufy Service Center for
assistance.
· Install a dust bag if it is missing or replace the old one if it is full.
Next time when the Self-Empty Station works normally, the LED will stop
flashing automatically.
· Make sure the top cover is pushed down and firmly sealed.
· Make sure the dust bag is securely installed.
· Remove any debris from the evacuation port at the bottom of the Self-Empty
Station.
Problems
Solutions
RoboVac cannot return to the self-empty station for recharge with the protective pad installed.
· Place the self-empty station against a wall, and on a hard, level surface
rather than on rugs or carpets.
· Try to remove the protective pad and press the recharge button again: (1) If
RoboVac returns successfully, it is recommended to use the self-empty station
without the protective pad. (2) If RoboVac still fails to return, please
contact support@eufy.com for help.
· Clean the charging contact pins. · Clear any obstacles surrounding the self-
empty station. · Check if RoboVac is stuck on any objects.
RoboVac’s movements or travel path are abnormal.
· Clean the sensors carefully with a dry cloth.
· Restart RoboVac by turning the power switch off and on.
RoboVac cannot connect to a Wi-Fi network.
· Make sure you entered the Wi-Fi password correctly.
· Make sure your RoboVac, router, and mobile phone are close enough to ensure
a strong signal strength.
· Make sure your Wi-Fi router supports a 2.4GHz and 802.11b/g/n band; a 5GHz
band is not supported.
Problems
Solutions
You cannot control RoboVac with Amazon Alexa.
· Check if there are any Internet connection problems.
· Check whether you have installed the Amazon Alexa app onto your smart device
and enabled “eufy Clean – RoboVac” Skill in the Amazon Alexa app. For details,
refer to the “Smart Integrations” page in the eufy Clean App.
· Make sure you have an eufy Clean account and have connected to RoboVac.
· Make sure you are using correct Alexa voice-commands.
You cannot control RoboVac with the Google Assistant.
· Check if there are any Internet connection problems.
· Check if you have installed the Google Home app onto your smart device and
initiated the “eufy Clean” action in the Google Home app. For details, refer
to the “Smart Integrations” page in the eufy Clean App.
· Check if you are using the proper commands when talking to the Google
Assistant. When making your request, first say the wake phrase “Ok Google”.
· Repeat your question. Speak clearly to the Google Assistant.
EN 21
Problems
RoboVac stops collecting dust.
Voice Alert
Solutions
· Prolong the cleaning time. RoboVac automatically stops dust collection if
the cleaning time is too short.
· Check if RoboVac can normally return to the self-empty station to recharge
by observing if there are any voice prompts or if the LED of the self-empty
station flashes. Failure to recharge will cause RoboVac to stop collecting
dust. Please refer to the troubleshooting section of this manual to find any
relevant solutions.
· Open the top cover of the self-empty station to reinstall the dust bag and
make sure it is properly in place. Then start cleaning to check whether
RoboVac resumes dust collection.
When RoboVac encounters a problem, the red indicator on RoboVac will flash and
you will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed after voice
pack updates. Please follow the voice prompts you have heard to find the cause
and solution below. If the issue persists, contact customer support for help.
22 EN
Voice Prompt
Error 1: Front bumper stuck.
Cause and Solution
Front bumper is stuck. Tap it repeatedly to remove any dust, if not, then move
the device to a new position and try again.
Error 2: Wheel stuck. Check the wheel and move it to a new position.
Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again.
Error 4: Rolling brush stuck. Remove and clean the rolling brush.
Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again.
Error 5: Device trapped. Clear the surrounding area.
Device is trapped. Clear any obstacles in the surrounding area and try again.
Error 6: Device trapped. Place device near the position where the problem occurred.
Device may be suspended in air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.
Error 7: Wheel suspended. Please move the device to a new position.
Wheels may be suspended in air. Move the device to a flat surface and a new position close to the original position then try again.
Voice Prompt
Cause and Solution
Error 8: Low battery, shutting down device. Please charge your device.
Low Battery; system will shut down. Charge the device and try again.
Error 9: Magnetic Boundary Strip detected. Move device to a different area.
Device is too close to a strong magnetic field or strip. Move the device to a different area and try again.
Error 21: Self-Empty Self-Empty Station is blocked by obstacles,
Station blocked by
clear any obstacles around the Self-Empty
surrounding obstacles. Station and try again.
Error S1: Battery Error. Refer to Owner’s Manual or App for help.
· Open the battery compartment and check whether the battery is connected and
restart the device.
· Battery Temperature may be too high or low; wait until the battery falls to
normal temperatures before usage (0°C ~ 40°C / 32°F ~ 104°F).
Error S2: Wheel Module Error. Refer to Owner’s Manual or App for help.
· Check whether the wheels are stuck or dust is trapped inside before restarting the device.
Error S3: Side Brush Error. Refer to Owner’s Manual or App for help.
· Check whether the side brush is stuck in an unknown object before restarting the device.
Voice Prompt
Cause and Solution
Error S4: Suction Fan Error. Refer to Owner’s Manual or App for help.
· Check whether the fan blades are stuck in an unknown object before
restarting the device.
· Clean the dust box and filters before restarting the device.
Error S5: Rolling Brush Error. Refer to Owner’s Manual or App for help.
· Remove and clean the roller brush, roller brush connection, roller brush cover and suction inlet before restarting the device.
Error S8: Path Tracking Sensor Error. Refer to Owner’s Manual or App for help.
· Check and clean the path tracking sensor for unknown objects before restarting the device.
Error 54: Please install · Check if the dust bag is missing or installed
the dust bag.
incorrectly.
Error 66: Self-Empty Station input voltage error, please check.
· Check if the input voltage of your region is consistent with the information printed at the bottom of the Self-Empty Station. If not, contact customer support for help.
EN 23
Specifications
Input Battery Voltage Power Consumption
Battery Type
Dust Box Capacity Cleaning Time Charging Time
19V 0.6A 14.4 V 48W 14.4V Li-ion 2600mAh 420ml Maximum 100 min 300 – 360 min
Power Consumption 1000W
Customer Service
Contact Us
support@eufy.com
www.eufy.com (US/CA) +1 (800) 994 3056 (UK) +44 (0) 1604 936200 (DE) +49 (0)
69 9579 7960 () +81 03 4455 7823
For more support phone numbers, please visit: https://support.eufylife.com/s/ phonecontactus Or scan the QR code below:
For tutorial videos, FAQs, manuals, and more information, please visit: https://support.eufylife.com Or scan the QR code below:
24 EN
T2270/T2272 51005003645 V02
Quick Start Guide
eufy Clean G35+ eufy Clean G40+
Gufa de inicio rapido
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Using Your RoboVac
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! – , – Remove the sticker next to the power switch and the foam blocks beside the bumper before use.
‘ ~——————————————————————————————‘,
4
5
Q~
,/4,/4 For certain regions only
6
7
m o
CD
-t- -t- ,———————————————…, ,———————————————,
Keep the auto-empty station plugged in,
Fully charge RoboVac before use. The LED
otherwise Robo Vac will not automatically I
indicator on the I button is orange while
return.
charging and turns steady blue when fully
When the auto-empty station is connected to
charged.
AC power, the LED on the auto-empty station
is steady white.
Make sure you have purchased the auto-
empty station with the correct input voltage.
. The input voltage information can be found on
the bottom of the device.
,
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03
–
A
eufy Clean
~
GETITON
,,.. Google Play
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—- ——-
Download the
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eufy
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—-
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-t- and follow the instructions in the
opp to complete connection to
Wi-Fi. Afterward, you can control
RoboVoe via the opp. Refer to the
owner’s manual for details.
.
,
‘·· ——————————-·’
Important Tips
B
C
D
E
(D Remove power cords and small objects from t he floor that may entangle
RoboVac. G) Fold tasseled edges of rugs underneath to prevent tangling
RoboVac. Avoid cleaning dark-colored
high-pile rugs or rugs thicker than 1.02 in/ 26 mm as they may cause RoboVac
to malfunction. 8 It is strongly recommended to place physical barriers in
front of fireplaces and certain areas (i.e. air
vents) t hat may cause damage to RoboVac if entered. Q Keep RoboVac away from
wet areas during cleaning. 0 RoboVac may climb on top of objects less t han
0.63 in/ 16 mm in height. Remove these objects if
possib le. 0 Anti-d rop sensors w ill prevent RoboVac from tumbling down
stairs and steep drops in most cases.
Sensors are less effective if dirty or used on ca rpeted, reflect ive, or da
rk-colored floors. Place physical barriers to block off areas where RoboVac
may fall.
04
0ufy
For FAQs and more information, please visit:
www.eufylife.com
. ,
T2270/T2272 51005003437 VOl
IHI
eufy RoboVac – Limited Warranty
This lim ited warranty provided by the manufacturer does in no way affect a
potential statutory warranty provided by law.
The Limited Warranty applies to purchases made from authorized retailers of
Anker Innovations Limited. Warranty coverage applies to the original owner and
to the original product only and is not transferable.
Anker Innovations warrants that the unit shall be free from defects in
material and workmanship for a period of one year (three (3) months in case of
a eufy Certified Refurbished product) from the date of purchase when it is
used under normal household conditions and maintained according to the
requirements outlined in this instruction manual, subject to the following
conditions and exclusions.
REMEDY
1. The original unit and/or non-wearable components deemed defective,
according to Anker Innovations’ sole discretion, will be repaired or replaced
for up to one year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage
ends ninety (90) days following the receipt date of the replacement unit or
the remainder of the existing warranty, whichever is greater. If the unit is
replaced, Anker Innovations reserves the right to replace the unit with one of
equal or greater value.
EXCLUSION
Unless agreed in writing, the Limited Warranty will will not apply to
consequential and incidental damages and not apply if the defect(s) relate to:
- Consumable parts such as filters, or brushes etc., that are subject to
normal wear and tear, and
require regular maintenance and/or replacement to ensure the proper functioning of your unit. 2. Defects caused by rough or inappropriate handling or use or damage caused by accident,
misuse, neglect, fire, water, lightning or other acts of nature, external sources such as weather, electrical outages or power surges. 3. Improper operation or maintenance, use not in accordance with the Product instructions or connection to improper voltage supply. 4. Negligent use or care, neglect or careless operation or misuse of the Product. 5. Accident, abuse, misapplication, or any unauthorized repair, modification or disassembly or opening of the chassis of the Product. 6. Any failure by Buyer or a third party to comply with environmental and storage requirements for the Product specified by Seller. 7. Any failure to adequately package the Product for transportation. 8. If the battery has been short-circuited, if the seals of the battery enclosure or the cells are broken or show evidence of tampering or if the battery has been used in equipment other than that for which it has been specified. 9. Use of parts not in accordance with the Product instructions. 10. Use of parts and accessories other than those produced or recommended by eufy. 11. Use in a commercial environment as the Product is designed for residential use only. 12. Extreme or external causes beyond our reasonable control including, but not limited to, breakdowns, fluctuations, or interruptions in electric power, ISP (internet service provider)
01
IHI
service, or wireless networks. 13. Weak and/or inconsistent wireless signal strength in your home. 14. Any product(s) purchased from unauthorized dealers/resellers. 15. Products used outside the country of purchase. 16. Free products. 17. Lost and/or stolen products.
DISCLAIMER
This Limited Warranty is your sole and exclusive remedy against Anker
Innovations and Anker Innovations’ sole and exclusive liability in respect of
defects in your Product. This Limited Warranty replaces all other Anker
Innovations warranties and liabilities, whether oral, written, (non-mandatory)
statutory, contractual, in tort or otherwise, including, without limitation,
and where permitted by applicable law, any implied conditions, warranties or
other terms as to satisfactory quality or fitness for purpose. However, this
Limited Warranty shall neither exclude nor limit i) any of your legal
(statutory) rights under the applicable national laws or ii) any of your
rights against the seller of the Product.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANKER INNOVATIONS DOES NOT ASSUME
ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF
PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF
CONTRACTS, LOSS OF REVENUES OR LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR
EXPENSES OR FOR ANY INDIRECT LOSS OR DAMAGE, CONSEQUENTIAL LOSS OR DAMAGE OR
SPECIAL LOSS OR DAMAGE.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANKER INNOVATIONS’ LIABILITY WILL
BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. The above limitations will
not apply in the case of gross negligence or intentional misconduct of Anker
Innovations or in the case of death or personal injury resulting from Anker
Innovations’ proven negligence.
WARRANTY SERVICE
For Retailer Store purchasing If you wish to make a warranty claim, please
contact your local distributor. Upon contacting your distributor, please have
the serial number of your Product ready and the original proof of purchase
from an authorized reseller, showing the date of purchase and full details of
the Product. For Online Store purchasing please reach us by this channe l
121 support@eufylife.com
e www.eufylife.com
~
(US) +1 (800) 988 7973 Mon-Sat 6:15 AM – 6:45 PM (PT); Sun 6:15 AM – 5:45 PM (PT)
(UK) +44 (0) 1604 936200 Mon-Sun 6:00 – 19:00;
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 – 16:00 Sa 9:00 – 16:00
(B :.$:) 03 4455 7823 J=l-,i 9:00 – 17:00
When calling the customer support center, please have the Amazon order number or eBay username for the purchase of the eufy product from the authorized retailer.
02
de Internet) o las redes inalambricas, entre otros. 13. lntensidad de serial inalambrica debil o inestable en el hogar. 14. Cualquier producto adquirido en un minorista/proveedor no autorizado. 15. Productos utilizados fuera del pafs de compra. 16. Productos gratuitos. 17. Productos perdidos o robados.
EXENCION DE RESPONDABILIDAD
Esta Garantfa limitada es su unico recurse frente a Anker Innovations y la
L’.mica responsabilidad de Anker Innovations en lo relative a los defectos del
Producto. Esta Garantfa limitada sustituye al resto de garantfas y
responsabilidades de Anker Innovations, ya sean orales, escritas, legales (no
obligatorias), contractuales, por acto ilfcito civil ode cualquier otra
manera, incluidos, siempre que la ley lo permita, cualquier condici6n,
garantfa o termino implfcitos relatives a la calidad satisfactoria o idoneidad
para un fin. Sin embargo, esta Garantfa limitada no excluye ni limita i)
ninguno de sus derechos legales amparados explfcitamente por la ley aplicable
nacional y ni ii) ninguno de sus derechos ante el Vendedor del Producto.
EN LA MEDI DA EN QUE LA LEGISLACION APLICABLE LO PERMITA, ANKER INNOVATIONS NO
ASUME NINGUNA RESPONSABILIDAD POR LA PERDIDA, LOS DANOS OLA CORRUPCION DE LOS
DATOS, NI POR LA PERDIDA DE BENEFICIOS, LA IMPOSIBILIDAD DE USO OLA FALTA DE
FUNCIONALIDAD DE LOS PRODUCTOS, LA PERDIDA DE NEGOCIOS, CONTRATOS, INGRESOS 0
AHORRO ANTICIPADO, ASf COMO POR EL AUMENTO DE LOS GASTOS NI POR NINGUNA
PERDIDA O DANO INDIRECTO O ESPECIAL.
EN LA MEDIDA EN QUE LO PERMITA LA LEGISLACION APLICABLE, LA RESPONSABILIDAD DE
ANKER INNOVATIONS ESTARA LIMITADA AL VALOR DE COMPRA DEL PRODUCTO. Las
limitaciones anteriores nose aplicaran en caso de negligencia grave o mala
conducta intencionada por parte de Anker Innovations, ni en caso de muerte o
dano personal resultante de su probada negligencia.
SERVICIO DE GARANTiA
Para la compra en tiendas minoristas Si desea rea lizar una reclamaci6n de
garantfa, p6ngase en contacto con su distribuidor local. Al ponerse en
contacto con su distribuidor, debera tener a mano el numero de serie del mismo
y el comprobante de compra original del minorista autorizado, donde se indique
la fecha de compra y todos los detalles del Producto. Para la compra en
tiendas en linea P6ngase en contacto con nosotros a traves de este canal
~ support@eufylife.com
8 www.eufylife.com
~
(US) +1 (800) 988 7973 Mon-Sat 6:15 AM – 6:45 PM (PT); Sun 6:1 5 AM – 5:45 PM (PT)
(U K) +44 (0) 1604 936200 Mon-Sun 6:00 – 19:00;
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 – 16:00 Sa 9:00 – 16:00
( B *) 03 4455 7823 J=.l-~ 9:00 – 17:00
Cuando llame al centre de asistencia al cliente, tenga a mano el numero de pedido de Amazon o el nombre de usuario de eBay relatives a la compra del producto eufy al minorista autorizado.
EN ES FR – 51005003439 V01 04
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>