Assark X3E Indoor 5MP IP Security Camera User Guide
- June 16, 2024
- Assark
Table of Contents
Quick Setup Guide
Indoor 5MP IP Security Camera
Model: X3E
Setting Up Your Assark
Security Camera
Getting Started
Package Contents
Security Tips
- Please change the camera’s password regularly, using a combination of numbers, letters and special characters (do not use$).
- We recommend that you regularly update your camera with the latest available software and firmware to ensure the best experience with your camera.
Camera Introduction
The cords on this product are a potential strangulation hazard. For child safety, please keep these cords out of the reach of children.
Setting Up Your Camera:
Connection via the Assark App
Before You Get Started
Scan the QR code below to download and install the Assark APP from APP Store (for iOS ) or Google Play (for Android ).
https://notice.ivyiot.io/mobile/download_app?oemCode=6451
To ensure a smoother video experience on your smart phone, it is recommended that your smart phone meet the following specifications:
- iOS: version 11 or higher.
- Android: 5.0 or higher, using a device with a Graphics Processing Unit (GPU).
Note: For the best experience, please update the APP to the latest version!
WiFi connection
- Plug the power adapter into the camera, and please wait for a few seconds until hearing the “Ready for WiFi confiquration’.
Tips: If you didn’t hear the voice prompt, put a pin into the reset hole for about 3-5 seconds until you hear “Reset Succeed” to reset the camera. - Make sure that your smart phone is connected to your WiFi router.
Tips: You need to connect to the 2.4GHz network if your WiFi router is dual-band—most newer routers have both 2.4GHz and 5GHz channels. For example, choose SSID: XXXXX_2.4G. - Open the Assark APP and please sign up for a Assark account, or sign in if you have one already.
- Follow the steps below:
Tips: Please place the QR code on the phone screen about 10 – 15cm (3.94 – 5.9in) away. If you encounter difficulties, you can try to move the screen slowly around 10 – 15cm (3.94 – 5.9in).
Note: If the process of adding a camera fails, please reset your camera and try adding again according to the above method.
Hardware Installation
- Place the camera directly on a desk.
- Install the mounting plate on a wall or ceiling with the supplied fixing screws.
Note: Align points a and b to insert the camera base to the mounting plate. Rotate so that points a and b are aligned, which attaches the camera securely to the base.
Important Notice
• Camera Username & Password
The camera username & password are used to access and manage your camera.
Having a strong password can significantly improve the security of your
camera.
If you have forgotten either of them, please insert a pin into the reset hole for more than 3-5 seconds while the camera is powered on. After hearing the voice prompt, remove the pin.
• Storage Media
Your camera supports cloud, NVR (Network Video Recorder), and Micro SD card
(supports FAT32 and exFAT format) storage formats.
• Safety Tips
Product Performance
WLAN frequency range: 2412MHz – 2472MHz
Maximum transmission power: < 19dBm
Wireless standard: IEEE802.11b/g/n
Power supply: DC 5V 2.0A 10W or DC 5V 1.5A 7.5W
Troubleshooting
• IP cameras is not powering on
If you find your camera is not powering on :
- Please check whether the outlet is working properly or not. Try to plug the camera into a different outlet and see whether it will work.
- Please check whether the DC adapter is working or not. If you have another 5V /2A or 5V /1.5A power adapter which is working, please try with another power adapter and see whether it will work.
- If it still won’t work, please contact Assark support.
• How to re-configure the WiFi connection for Assark cameras after router changed?
- There is a need to reset the camera first, then please open the Assark opp to scan the QR-code of your camera to set up the wireless connection for the camera. Please make sure your cellphone is connected to that new WiFi.
1 Year Limited Warranty
Your product is backed by the 1 Year Limited Warranty, which allows you to request a product replacement or a refund, from the date of purchase.
How to Activate?
Please feel free to contact us:
· Email (Recommended): service@assark.com
Subject: #Activate the Warranty#
Amazon Order Number: xxx-xxxxxxx-xxxxxxx
· Call (Currently only available in English):
USA: +1 323-250-0585 UK: +44 20 3287
2598
· Amazon Message
We will get back to you within 1 business day.