DFDS 2024 Shipping Service User Guide

DFDS 2024 Shipping Service

Product Information

Specifications

• Sailing Route: Zeebrugge (Belgium) to Gothenburg (Sweden)
• Sailing Schedule: 2 times a week in both directions and back (reduced schedule during summer holidays)
• Vessel Capacity : 6 to 8 passengers
• Payment: Invoice settlement required 7 days before departure

Terms and Conditions

• Administration Fee: €40 per booking
• Change Fee: €40 per booking
• Cancellation Policy: Reimbursement up to 5 days before departure (excluding administration fee of €40 and cancellation fee of €50)
• No reimbursements for cancellations made 5 days or less before departure
• No cancellation insurance offered
• Rates subject to modification based on bunker and/or exchange rate fluctuations

Rates

• All-in Rate for Adults: €249
• All-in Rate for Children (14-15 years): €130
• No children under 14 years allowed on board due to security regulations
• Motorcycle: Equipment available on all vessels, owner responsible for securing the motorcycle
• Car up to 1.85m high and 6m long: €95
• Vehicle higher than 1.85m and up to 6m long: €220
• Vehicle higher than 1.85m and up to 9m long : €288
• Vehicle higher than 1.85m and up to 12m long : €537
• Vehicle higher than 1.85m and up to 18m lon g: €725
• Vehicle higher than 1.85m and longer than 18m: €1047
• Return trip for vehicles invoiced at the same rate

Important Notice

• No electrical plugs available for cars or caravans
• Frozen products can be stored in the vessel’s fridge during the journey
• No animals permitted on board
• Cabins equipped with bunk beds may require reasonable physical condition to access

Product Usage Instructions

• Booking
  Bookings can be made up to 2 weeks before sailing. Reservation payment should be settled at least 7 days before departure to guarantee the reservation.

• Cancellations and Changes
  If you decide to cancel your reservation, you can receive a reimbursement of the total invoice amount up to 5 days before departure, excluding an administration fee of €40 and a cancellation fee of €50. No reimbursements will be made for cancellations made 5 days or less before departure. If you need to make changes to your booking, a change fee of €40 per booking will be charged.

• Passenger Limitations
  No children under 14 years are allowed on board due to security regulations. Cyclists (including E-bikes/pedelecs) and passengers traveling by foot are not permitted to use the services. Reservations can only be made for passengers traveling with a motorized vehicle.

• Vehicle and Motorcycle Transportation

  • If you are traveling with a motorcycle, it is your responsibility to duly secure it on board the vessel. Equipment for securing motorcycles is available on all vessels.
  • For vehicles, different rates apply based on height and length. Please refer to the rates section for specific pricing.

• Important Reminders

  •  No electrical plugs are available for cars or caravans.
  • Frozen products can be stored in the vessel’s fridge during the journey.
  • Animals are not permitted on board.
  • Cabins equipped with bunk beds may require reasonable physical condition to access.

FAQ

1. Q: Can I cancel my reservation and get a refund?
   A: Yes, you can cancel your reservation up to 5 days before departure and receive a reimbursement of the total invoice amount, excluding an administration fee of €40 and a cancellation fee of €50.

2. Q: Are children allowed on board?
   A: No, children under 14 years are not allowed on board due to security regulations.

3. Q: Can I bring my pet on board?
   A: No, animals are not permitted on board.

4. Q: Is Wi-Fi available on board?
   A: No, Wi-Fi is not available on board the vessels.

PASSENGER INFORMATION

CONTENTS
Extensive information about the shipping service Zeebrugge / Goteborg

General information

• We thank you for your interest in our shipping service from Zeebrugge (Belgium) to Gothenburg (Sweden)
• DFDS Seaways sails 2 times a week in both directions and back. However, during the summer holidays, we maintain a reduced sailing schedule per week in both directions. For each departure we have extended state-of-the-art cargo vessels at our disposal, which can accommodate 6 to 8 passengers.
• We reserve the right to exceptionally make amendments to the sailing schedule. When this event occurs, your reservation will be changed to another vessel or departure. Claims of any kind will be rejected.
• Bookings will be accepted up to 2 weeks before sailing.

Terms and conditions

• An administration fee of € 40 will be charged per booking
• A surcharge of € 40 will be charged in case of any change on request of the passenger
• Bookings can be altered, cancelled or refused due to ISPS limitations, amended sailing schedules, etc
• We kindly request you to settle the invoice 7 days before departure at the latest. If the payment hasn’t been made, we can’t guarantee your reservation
• In case you decide to cancel your reservation, the total invoice amount will be reimbursed up to 5 days before departure, except for an administration fee of € 40 and a cancellation fee of € 50
• If you wish to cancel your reservation 5 days or less before your departure, no reimbursements will be made
• DFDS Seaways does not offer a cancellation insurance
• We reserve the right to modify our rates in accordance with a fluctuating bunker and/or exchange rate of the Swedish Krona

Rates

All in rate includes:

• Comfortable double cabin with shower, toilet and sea view.
• Bed and bath linen.
• Meals and non-alcoholic drinks. Lunch will not be served anymore during the noon sailings. On the evening sailings, there will be no dinner served anymore
• WIFI is not available on board of the vessels .

Passengers – single trip

Adult| € 249
Children 14-15 years| € 130
Children under 14 years are not allowed on the vessels due to the security regulations
Vehicles –single trip
Motorcycle
The owner is responsible to duly secure the motorcycle on board of the vessel. The equipment is available on all vessels.| € 95
Car up to 1,85m high and 6m long| € 220
Vehicle higher than 1,85m and up to 6m long| € 288
Vehicle higher than 1,85m and up to 9m long| € 537
Vehicle higher than 1,85m and up to 12m long| € 725
Vehicle higher than 1,85m and up to 18m long| € 1047
Vehicle higher than 1,85m and longer than 18m| € 69 / lm

A return trip will be invoiced at the same rate.
Due to safety regulations, it is no longer possible for cyclists (incl. E-bikes/pedicels/) and passengers by foot to use our services. We can only accept reservations for passengers traveling with a motorised vehicle.

Important notice

• We have no electrical plug for cars or caravans available. Should you be carrying any frozen products, it’s possible to store them in the fridge on the vessel during the journey.
• Animals are not permitted on board the vessel.
• It may be necessary to take steps to go to the cabin that are equipped with bunk beds which requires a reasonable physical condition.
• If your vehicle/caravan contains a LP gas bottle (max 3 bottles with a total weight of 47kg), please inform us when you make your booking. During the trip you have to make sure  the main valve is closed, and the vehicle/caravan is unlocked in case of an emergency on board.
• You must leave your cabin clean at check-out. If we determine that additional actions need to be carried out besides the normal cleaning, a cleaning fee of € 150 will be applied to your booking.

Sailing schedule

Zeebrugge – Goteborg

Goteborg – Zeebrugge

• The sailing schedule is subject to change due to weather and other operational circumstances.
• During the summer holiday period (July and August) our vessels sail according to a reduced sailing schedule.

Reservations

• Our bookings department is at your disposal on +32 9 269 12 69 from Monday to Friday between 08:00 and 16:00.
• To guarantee a swift reservation, we kindly ask you to send the completed reservation form to paxbookings.gent@dfds.com.
• After receiving the reservation form, we can complete your reservation. Afterwards, you will receive a digital invoice with a payment request, which we kindly ask you to settle as soon as possible and fourteen days before your departure at the latest. You can pay by bank transfer on the following account: DK68 8149 1010 164 035, BNP Bank, BIC Code
• FTSBDKKK.

Check-in Information  Zeebrugge

• The terminal in Zeebrugge is located at the following address:
• PSA Zeebrugge NV
• Caxtonweg, kaai 140-143
• 8380 Zeebrugge

Passengers
Passengers are requested to register at the gate at the following times, where you can pick up your tickets.

| Departure time| Check in deadline
---|---|---
Thursday| 14:00| 12:00
Sunday| 23:00| 20:00

• You can reach the terminal in Gothenburg by following the following directions: “Hamnar” (Ports), “Ytterhamnar” (outer harbour), Skandiahamnen (Skandia harbour).
• Port Entry
  • Ytterhamnsvägen 1
  • 418 34 Gothenburg
• When travelling from Gothenburg to Zeebrugge, other check-in times apply, as mentioned in below schedule. At Port Entry you can get your entrance pass at Avarn Security. After  23:00 you can contact Avarn Security by calling the phone number on their door (+46 31-368 75 66) to get your pass. On Thursday, Friday and Saturday you can still announce the  evening before, hand your keys to the stevedores and go on board earliest 22:00.

| Departure| Deadline passengers| Deadline Terminal
---|---|---|---
Tuesday| 20:00| 18:00| 18:30
Saturday| 06:00| 03:00| 03:30

On the map below, you can find the GRT Customer Service Center’s location.We kindly request passengers to park your car at the checkpoint which is immediately located to your right. Stay in your vehicle until GRT-staff gives you further instructions.

• Contact details GRT
• Email: roroid@gotroro.com
• Tel: +46 31-650 700
• Contact details Avarn Security
• Tel: +46 31-368 75 65
• After 22:00: +46 31-368 75 66

Contact

• As the sailing schedule is subjected to changes due to the weather, we strongly recommend you to contact our bookings department before departure.
• If you are sailing from Zeebrugge you can contact the bookings department on +32 9 269 12 69 between 08:00 and 16:00 on the last working day prior to your departure to confirm  the check-in and departure time.
• If you sail from Gothenburg you can contact the booking department in Gothenburg on +46 31 650 810.
• For further information, you can contact our bookings department or visit our website: http://www.dfds.com/freight-shipping/routes-and-schedules and choose the requested  route.

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Documents / Resources

| DFDS 2024 Shipping Service [pdf] User Guide
2024 Shipping Service, 2024, Shipping Service, Service
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References

• Shipping Routes & Schedules | DFDS (INT)
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