DigitalMove Application User Guide

Table of Contents

DigitalMove-Application-PRODUCT

DigitalMove is a platform that revolutionizes the process of buying, selling, or remortgaging a property.
It provides an enhanced experience by streamlining the various stages involved in these transactions.

Section 1: Signing into your DigitalMove Portal
- Once the case is instructed, you will receive an email. Click on the provided link to sign in.
- If you haven’t set up a password yet, click on “Forgotten your password or having trouble signing in” to create one.
- After changing your password, you will be redirected to the login screen.
- Enter your username and password to access your DigitalMove Portal.
Section 2 : Getting Started
- This is where you will meet your case handler and begin your DigitalMove journey.
- Press the arrow to continue.
- Answer all the questions to proceed with your DigitalMove journey.
Section 3: To-Do List
- Complete the form about yourself.
- Provide proof of identity.
- Ensure each section is 100% completed.
- Read all the provided information and submit the required documentation.
Section 4: Authority to Instruct
- Once you are satisfied with the entered details, sign the authority to proceed box.
Section 5: Progress
- Track the progress of your DigitalMove journey.
- View the completed stages and those awaiting completion.
Section 6: Upload Documents
- Upload any supporting documentation or correspondence directly to your case handler at any stage during your DigitalMove journey.
Frequently Asked Questions (FAQ)
- Q: How can I get assistance?
- A: If you need further assistance with DigitalMove, you can reach out to their helpdesk:
- Phone: 01844 390888
- Email: helpdesk@digitalmove.co.uk.

What is DigitalMove?

DigitalMove is the platform that is transforming the experience of buying, selling or remortgaging a property.
You start the conveyancing journey immediately – no waiting around for paper work to arrive.
A start-to-finish view of your conveyancing journey – a single, secure, digital platform.

Signing into your DigitalMove Portal
- You will receive an email once the case is instructed.
- Please click on ‘sign in’. If you haven’t set up a password yet, click ‘Forgotten your password or having trouble signing in’ to set one up.
Login screen
- Once you have successfully changed your password you will be taken to the login screen.
- Enter your username and password.
Getting started $DigitalMove-Application-FIG-1 $3$$
- This is where you will be introduced to your case handler and start your DigitalMove journey.
- Press the arrow to continue.
Getting started $DigitalMove-Application-FIG-1 $4$$
- It is important to answer ALL the questions to continue with your DigitalMove journey.
To-do list
- Complete the form about you
- Complete until each section is 100% completed.
To do list
- Provide proof of identity
- Read all the information and provide the documentation required.
Authority to instruct
- Once you are happy with the details that you have entered, you will need to sign the authority to proceed box.
Progress
- Here you can see the progress of your journey and the various stages that have either been completed or are awaiting completion.
Upload documents
- Here you can upload any supporting documentation/correspondence at any stage throughout your DigitalMove journey directly to your case handler.