Peloton Indoor Training Bike User Guide
- June 16, 2024
- Peloton
Table of Contents
Peloton Indoor Training Bike
Peloton Guide Limited Home Use Warranty
Specifications
- Product: Peloton Guide
- Warranty Period: 12 months from the date of original delivery
- Components Covered: Peloton Guide and related components
What is Covered by this Limited Warranty?
The Limited Warranty applies to the following components of the Product only,
for the periods indicated. The Limited Warranty applies only against defects
discovered within the applicable Limited Warranty period and only so long as
the Product remains in the possession of the original purchaser, or, for a
gifted Product, the owner of the original membership attached to the Product.
Peloton warrants the Product against defects in workmanship and materials under normal use for 12 months from the date of original delivery, or for any additional period that is required by applicable law.
Exclusions and Limitations
This Limited Warranty does not apply to:
- Defects or damages resulting from improper use, abuse, or neglect
- Defects or damages resulting from unauthorized repairs, modifications, or alterations
- Defects or damages resulting from accidents, acts of nature, or other external causes
- Defects or damages resulting from failure to follow the instructions provided
Peloton will have no liability for any injury to persons or property arising from attempted repairs or assemblies.
What You Must Do to Make a Claim Under the Limited Warranty
To claim under this Limited Warranty, you must:
- Cease using the Product upon discovering any nonconformity or defect
- Contact Peloton Member Support to assess the claim
- If necessary, return the defective Product or component using the pre-paid shipping label provided by Peloton Member Support
- Follow all directions provided by Peloton Member Support and ensure proper packaging to protect the Product or component during shipping
Claims must be made within the specified warranty period.
What Happens After You Submit a Claim?
After you submit a claim, Peloton Member Support will assess the claim and
determine the appropriate course of action. Disputes between you and Peloton
related to this Limited Warranty or the Product will be governed by the then-
current dispute resolution procedures in Peloton’s Terms of Service.
Frequently Asked Questions
-
Q: What is covered by this Limited Warranty?
A: This Limited Warranty covers defects in workmanship and materials of the Peloton Guide and related components for 12 months from the date of original delivery. -
Q: What is not covered by this Limited Warranty?
A: This Limited Warranty does not cover defects or damages resulting from improper use, unauthorized repairs, accidents, or failure to follow the instructions provided. -
Q: How do I claim under this Limited Warranty?
A: To make a claim, you must cease using the Product, contact Peloton Member Support, and follow their instructions for assessment and potential return of the defective Product or component. -
Q: What happens if I don’t follow the proper packaging instructions for returning a defective Product or component?
A: If you fail to properly pack the Product or component, Peloton will not be responsible for any damage that occurs during shipping. -
Q: How long do I have to make a claim?
A: Claims must be made within the specified warranty period of 12 months from the date of original delivery.
Limited Home Use Warranty
PELOTON GUIDE LIMITED HOME USE WARRANTY (“LIMITED WARRANTY”)
Peloton Interactive, Inc. (“Peloton”) extends the following Limited Warranty,
which applies only to the components and all original parts included with the
Peloton Guide (together, the
“Product”) when used in a non-commercial, in-home, indoor setting. Any other
use of the Product shall void this Limited Warranty. During the applicable
Limited Warranty period described below, Peloton warrants that the Product
will be free of defects or malfunctions under normal use. Certain exclusions
apply, as further described in this Limited Warranty.
WHAT IS COVERED BY THIS LIMITED WARRANTY?
The Limited Warranty applies to the following components of the Product only,
for the time periods indicated. The Limited Warranty applies only against
defects discovered within the applicable Limited Warranty period and only so
long as the Product remains in the possession of the original purchaser, or,
for a gifted Product, the owner of the original membership attached to the
Product.
PELOTON GUIDE AND RELATED COMPONENTS: 12 MONTHS
Peloton warrants the Product against defects in workmanship and materials
under normal use for a period of 12 months from the date of original delivery,
or for any additional period that is required by applicable law.
Exclusions and Limitations
Who is covered by this Limited Warranty?
The original owner of the Product or original giftee of the Product. The
Product must remain in the possession of the original purchaser, or, for a
gifted Product, the owner of the original membership attached to that Product.
This Limited Warranty is not transferable beyond the owner of the original
membership attached to the Product.
What is NOT covered by this Limited Warranty?
This Limited Warranty does not apply to:
Any other Peloton products or services not expressly referred to under the
heading “What is covered by this Limited Warranty?” above, non-Peloton
products or labour not approved in advance by Peloton Member Support, a
Product that is, or that Peloton reasonably believes to be, stolen,
counterfeit, or purchased from an unauthorized distributor or reseller, a
Product purchased or used outside the United States or Canada, a Product that
is moved outside of Peloton’s sales area in the U.S. or Canada, and units
missing serial numbers. Warranty coverage is limited to any area to which
Peloton sells the Product in the U.S. and Canada.
- Software, even if sold with or embedded in the Product (except to the extent required by applicable law), or Internet connectivity. Peloton does not warrant that the operation of the Product will be uninterrupted or error-free.
- Data loss, including any damages or costs related to data recovery, removal, and installation. Peloton does not warrant that it will be able to repair or replace the Product under this Limited Warranty without risk to or loss of information or data stored on the Product.
- Damage or equipment failure due to normal wear and tear, installation, relocation, repair, improper or negligent assembly of the Product or any accessories, or maintenance (other than in each case that is caused by a Peloton authorized service technician), use of the Product beyond its design and its intended purpose, use of the Product with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Product, or any use contrary to the instructions in the Guide User Manual, the technical specifications or other published guidelines relating to the Product.
- Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discolouration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, the introduction of foreign objects, or modifications that are unauthorized or not recommended by Peloton.
- Incidental or consequential damages; or economic loss, loss of property or profits, or loss of enjoyment or use. To the extent permitted by applicable law, Peloton is not responsible or liable for indirect, special, incidental or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential or punitive damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts, and Peloton will not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to gym membership fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits or transportation. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- Use of the Product for commercial purposes or for any use other than normal use in a single-family or household.
- Any attempt to repair or assemble fitness equipment creates a risk of injury and property damage. Peloton is not responsible or liable for any damage or injury incurred during, or as a result of, any repair, attempted repair or assembly of equipment by anyone other than a Peloton authorized service technician. All repairs or assemblies attempted by you or your agents are undertaken AT YOUR OWN RISK and Peloton will have no liability for any injury to persons or property arising from such attempted repairs or assemblies.
WHAT YOU MUST DO TO MAKE A CLAIM UNDER THE LIMITED WARRANTY
To make a claim under this Limited Warranty, you must, upon discovering any nonconformity or defect:
- cease using the Product;
- Provide Peloton Member Support with:
- the serial number or order number of your Product (if applicable);
- a copy of the dated receipt, or other proof of purchase indicating the date purchased;
- a description of the nonconformity or defect; and
- photographs of the nonconformity or defect where they may assist Peloton Member Support to assess the claim.
- If Peloton Member Support determines that it is necessary to return the Product or a component, Peloton Member Support will provide you with a pre-paid shipping label for the components. You must follow all directions provided by Peloton Member Support and ensure that the defective Product or components are properly packed to protect it from damage during shipping. If you do not do so, Peloton will not be responsible for any damage that occurs to the Product or component during shipment.
- Contact Member Support if you believe you need services:
- Online: click here
- Address: 441 Ninth Avenue, 6th Floor, New York, New York 10001
Claims must be made within the specified warranty period.
What happens after you submit a claim?
- If, within the applicable Limited Warranty period, a defect arises in the Product or a warranted component that is covered by this Limited Warranty and you submit a claim to Peloton under this Limited Warranty, then without excluding, restricting or modifying any other rights to which you may be entitled under applicable laws, Peloton will, at its option and as its sole obligation, either replace the defective or malfunctioning Product or component of the same or a comparable model or repair it.
- Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law. Where permitted by law, replacement units, parts and electronic components reconditioned to as-new condition by Peloton or its vendors may sometimes be supplied as warranty replacement and constitute fulfilment of warranty terms. Products presented for repair may be replaced by refurbished Products of the same type rather than being repaired. Refurbished parts may be used to repair the Products.
- If a successful claim is made for a defect that is covered by this Limited Warranty within the Limited Warranty periods identified above, any shipping costs to return the relevant component to Peloton or the cost of Peloton collecting the relevant part(s) will be at Peloton’s cost.
- To the extent that the Product or component is capable of retaining user-generated data, you should be aware that repairs may result in the loss of that data.
- All exchanged components or Products replaced under this Limited Warranty become the property of Peloton after the repair or exchange.
Disputes; Disclaimer of Warranties, Limitation of Liability.
Any disputes between you and Peloton related to this Limited Warranty or the
Product will be governed by the then-current dispute resolution procedures in
Peloton’s Terms of Service, available at www.onepeloton.com/terms-of-
service.
- THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY PELOTON AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS. THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THAT LIMITATION MAY NOT APPLY TO YOU.
- THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND PELOTON’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. PELOTON’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL PELOTON UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
- SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
- THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE.