BENITO Urban H600 Automatic Bollard Installation Guide

June 16, 2024
BENITO Urban

BENITO Urban H600 Automatic Bollard

Product Information

Automatic Bollard
Specifications

  • Model: H600-H750
  • Version: V 01 28/01/2020
  • Contact: T +34 938 521 000
  • Website: www.benito.com

General Safety Warnings
Warnings for the installer – General obligations regarding security:

  1. ATTENTION! It is extremely important, for the safety of users, to read these instructions carefully. Improper installation or improper use may cause serious damage.
  2. Read the instructions carefully before installing the product.
  3. The packaging materials (plastic, polystyrene, etc…) should not be left within the reach of children, since they constitute potential sources of danger, these must be deposited in containers or enclosures destined to the management and / or collection of waste.
  4. Save the instructions for future reference.
  5. This product has been designed and manufactured exclusively for the use indicated in this manual. Any use other than that intended could impair the operation of the product and / or represent a source of danger.
  6. BENITO declines any responsibility derived from a misuse, improper use or different use from the intended one.
  7. Do not install the device in explosive atmospheres, the presence of flammable gas or fumes constitutes a serious safety hazard
  8. In non-EU countries, in order to obtain an optimum level of safety, the guidelines mentioned above must be followed, in addition to the current national regulations.
  9. BENITO is not responsible for the breach of good product installation techniques supplied and their corresponding accessories as well as the deformations that could intervene in the utilization.
  10. The installations must be carried out respecting, at all times, the existing regulations that apply to them.
  11. Remove / disconnect the power supply before carrying out an intervention of any kind in the installation.
  12. Place a magneto thermal protection with bipolar interruption in the electricity network, thus differential with a threshold of 0,03 Amp.
  13. Verify that the ground installation is correctly done and connect the metal parts.
  14. The automation has an anti crush safety device consisting of a torque control (pressure, switch). However, it is necessary to check the intervention threshold as provided in the standards indicated in point 10

Product Usage Instructions

  1. Civil Work
    Before installing the automatic bollard, the following civil work needs to be done:

    • Prepare the ground surface where the bollard will be installed.
    • Ensure that the ground is level and stable.
    • Create a suitable foundation according to the specifications provided in the attached data sheet.
  2. Control Panel and Features
    The automatic bollard comes with a control panel that provides various features. Follow these instructions to properly use the control panel:

    • Connect the control panel to a power supply according to local electrical regulations.
    • Familiarize yourself with the different buttons and controls on the control panel.
    • Refer to the user manual for detailed instructions on configuring and operating the control panel.
  3. Safety Ties
    It is important to use safety ties to secure the automatic bollard and prevent unauthorized access. Follow these steps to install the safety ties:

  4. Identify suitable anchor points near the bollard installation site.

  5. Attach one end of the safety tie to the anchor point.

  6. Wrap the safety tie around the bollard and connect the other end to the anchor point.

  7. Ensure that the safety tie is securely fastened and provides adequate support.

  8. Operation and Commissioning
    To operate and commission the automatic bollard, follow these steps:

  9. Ensure that all installation steps have been completed correctly.

  10. Connect the control panel to a power source.

  11. Refer to the user manual for instructions on configuring and calibrating the bollard.

  12. Test the bollard’s operation by using the control panel to raise and lower the bollard.

  13. Notices of Possible Failures
    During usage, there may be instances of failures or malfunctions. Pay attention to the following notices:

    • If the automatic bollard fails to raise or lower, check for any obstructions or mechanical issues.
    • If the control panel displays error messages, consult the user manual for troubleshooting steps.
    • If any unusual noises or vibrations are observed during operation, immediately stop using the bollard and contact the manufacturer for assistance.
  14. General Warnings for Use
    When using the automatic bollard, keep the following warnings in mind:

    • Do not exceed the specified weight limit for vehicles passing over the bollard.
    • Avoid driving over the bollard at high speeds to prevent damage.
    • Do not tamper with or attempt to repair the bollard without proper knowledge and training.
    • Regularly inspect the bollard for any signs of damage or wear and tear.
  15. Terminal Block
    The terminal block is an important component of the automatic bollard. Follow these instructions for proper usage:

    • Ensure that all electrical connections to the terminal block are secure and properly insulated.
    • Refer to the user manual for information on the terminal block’s wiring configuration.
    • Do not make any modifications to the terminal block without consulting a qualified electrician.
  16. CE Certificate
    The automatic bollard is accompanied by a CE certificate, indicating its compliance with European safety standards. Keep the CE certificate in a safe place for reference.

  17. Warranty
    The automatic bollard comes with a warranty provided by BENITO. Refer to the warranty terms and conditions provided separately for details on coverage and claim procedures.

FAQ

  1. Q: What should I do if the automatic bollard fails to raise or lower?
    A: If the bollard fails to raise or lower, first check for any obstructions or mechanical issues. If the issue persists, contact the manufacturer for assistance.

  2. Q: Can I install the automatic bollard in explosive atmospheres?
    A: No, the automatic bollard should not be installed in explosive atmospheres as it poses a serious safety hazard. It is important to follow the specified installation guidelines and avoid such environments.

  3. Q: How often should I inspect the automatic bollard for damage or wear?
    A: It is recommended to regularly inspect the automatic bollard for any signs of damage or wear and tear. The frequency of inspections may vary depending on the usage and environmental conditions, but a visual inspection every few months is advisable.

INSTALLATION MANUAL SERIES H600-H750

Important information

  • BENITO shall not be held responsible for any damage caused to people, animals or objects derived from a misuse of the product, from applications that may exceed the limits indicated in the attached data sheet, or due to a difference use from which this product was designed.
  • BENITO shall not be held responsible for any damage caused to people, animals or objects derived from a misuse of the product, from applications that may exceed the limits indicated in the attached data sheet, or due to a difference use from which this product was designed.
  • Electrocution
  • Flattening

SERIES H600-H750

1| General safety warnings| 3-4
2| General characteristics| 5
3| Civil work| 6-7
4| Control panel and features| 8
5| Safety ties| 9
6| Operation and commissioning| 10-11
7| Notices of possible failures| 12
8| General warnings for use| 13
9| Terminal block| 14
10| CE certificate| 15
11| Warranty| 16

General safety warnings

Warnings for the installer – General obligations regarding security

  1. ATTENTION! It is extremely important, for the safety of users, to read these instructions carefully. Improper installation or improper use may cause serious damage.
  2. Read the instructions carefully before installing the product.
  3. The packaging materials (plastic, polystyrene, etc…) should not be left within the reach of children, since they constitute potential sources of danger, these must be deposited in containers or enclosures destined to the management and / or collection of waste.
  4. Save the instructions for future reference.
  5. This product has been designed and manufactured exclusively for the use indicated in this manual. Any use other than that intended could impair the operation of the product and / or represent a source of danger.
  6. BENITO declines any responsibility derived from a misuse, improper use or different use from the intended one.
  7. Do not install the device in explosive atmospheres, the presence of flammable gas or fumes constitutes a serious safety hazard.
  8. In non-EU countries, in order to obtain an optimum level of safety, the guidelines mentioned above must be followed, in addition to the current national regulations.
  9. BENITO, is not responsible for the breach of good product installation techniques supplied and their corresponding accessories as well as the deformations that could intervene in the utilization.
  10. The installations must be carried out respecting, at all times, the existing regulations that apply to them.
  11. Remove / disconnect the power supply before carrying out an intervention of any kind in the installation.
  12.  Place a magneto thermal protection with bipolar interruption in the electricity network, thus differential with a threshold of 0,03 Amp.
  13. Verify that the ground installation is correctly done and connect the metal parts.
  14. The automation has an anti crush safety device consisting of a torque control (pressure, switch) However, it is necessary to check the intervention threshold as provided in the standards indicated in point 10.
  15. Safety devices (standard EN12978) allow the protection of possible danger areas from mechanical risks of movement, such as crush, drag, cut.
  16.  For each device it is advisable to use at least one signalling lamp (eg: flashing incorporated in the head of the bollard), as well as a signaling sign, in addition to the devices indicated in point “15”).
  17. Original Benito spare parts shall only be used when carrying out maintenance works.
  18.  Benito declines all responsibility related to safety and proper functioning of the automation if non-production components for the installation which are not supplied by BENITO.
  19. Do not make any changes to the components that are part of the BENITO automation system.
  20. The installer must provide all information related to the manual lowering of the bollard in cas of emergency and give the user of the equipment the warning manual attached to the product.
  21. Do not allow children or people to stop near the bollard during operation.
  22. Keep radio controls to any other impulse emitter out of reach of children, to prevent the automation can be activated voluntarily.
  23. Users can only pass over the bollard when it is completely lowered.
  24.  In the event of a malfunctioning, activate the disconnectors to cut off the power supply in order to free the access (“positive safety”, the bollard goes down). In case a bollard it is  programed as “negative safety” (bollard goes up when a power cut), the corresponding valve must also be released. The area must be signalized as “OUT OF SERVICE” and the intervention of a technician must be requested.

General characteristics

MODEL H600

  • Height from ground level
    • 600 mm
  • Pylon diameter
  • Drawer dimensions Voltage
    • 300x300x830 mm
  • Consumption
    • 600 w
  • Motor power
    • 300 W (3000 r.p.m)
  • Speed
    • 90 mm/s 130mm/s
  • Temperature range
    • -20°C +80°C
  • IP degree of protection
    • IP67
  • Rise force
    • 1400 NW
  • Thickness
    • 4 mm
  • Material and finish
    • Inox A304 satin
  • Rise time
    • 4 sec.
  • Down time
    • 4 sec.
  • Control panel
    • Water light metal cabinet I
  • Impact resistance
    • 60.000 J
  • Security people and objects
    • Optional
  • Luminous crown
    • Yes (RGB 24v)
  • Traffic light function
    • Yes
  • Reflective band
    • Optional

MODEL H6008

  • Height from ground level
    • 600 mm
  • Pylon diameter
    • 220 mm
  • Drawer dimensions
    • 300x300x830 mm
  • Voltage
    • 230V 50 Hz
  • Consumption
    • 750 w
  • Motor power
    • 300 W (3000 r.p.m)
  • Speed
    • 90 mm/s 130mm/s
  • Temperature range
    • -20°C +80°C
  • IP degree of protection
    • IP67
  • Rise force
    • 1400 NW
  • Thickness
    • 8 mm
  • Material and finish
    • Inox A304 satin
  • Rise time
    • 3-4 sec.
  • Down time
    • 3-4 sec.
  • Control panel
    • Waterlight metal cabinet I
  • Impact resistance
    • 250.000 KJ
  • Security people and objects
    • Optional
  • Luminous crown
    • Yes (RGB 24v)
  • Traffic light function
    • Yes (RGB 24v)
  • Reflective band
    • Optional

MODEL H6013

  • Height from ground level
    • 600 mm
  • Pylon diameter
    • 220 mm
  • Drawer dimensions
    • 300x300x1060 mm
  • Voltage
    • 230V 50 Hz
  • Consumption
    •    750 w
  • Motor power
    • 300 W (3000 r.p.m
  • Speed
    • 90 mm/s 130mm
  • Temperature range
    • -20°C +80°C
  • IP degree of proton protection
    • IP67
  • Rise force
    • 1400 NW
  • Thickness
    • 13 mm
  • Metamaterial and finish
    • Inox A304 satin
  • Rise time
    • 3-4 sec.
  • Down time
    • 3-4 sec.
  • Control panel
    • Waterlight metal cabinet I
  • Impact resistance
    • 750.000 KJ
  • Security people and objects
    • Optional
  • Luminous crown
    • Yes (RGB 24v)
  • Traffic light function
    • Yes
  • Reflective band
    • Optional

3- Civil work

  • A = Asphalt street level
  • B = Concrete de 350 a 400 Kg
  • C = PVC 63 mm, min.
  • D = Gravel supply for drainage*

BENITO-Urban-H600-Automatic-Bollard-IMAGE-9

  • It is not possible to connect to the drainage system, a layer of gravel should be provided. Clay soil or those which prevent a natural drainage, as well as those of high phreatic level, shall be avoided.
  • In case of connecting the drain to a storm sewer, it must always be through siphon connection.

Control panel and features

  • Waterproof metal case, epoxy paint.
  • Measures: 400 x 400 x 200 mm
  • Supply 230 V
  • Maximum capacity up to 5 bollards
  • 24V,power supply, circuit breaker, programmable automaton, remote control.
  • Vehicle detector with power fail function.
  • Function selector (manual-automatic)
  • Optional: Wifi
  • Lock with key

5- Magnetic Loops

BENITO-Urban-H600-Automatic-Bollard-IMAGE-14BENITO-Urban-H600-Automatic-Bollard-IMAGE-15

Operation and commissioning

Function selector S1. Only for positive safety bolts, not included in the system of safety bollards and is bollards without magnetic loop with manual operation.

  • Position
  • Operation in automatic mode
  • With luminous crown traffic light function
  • S1 top position selector
  • Start of the system: when the bollard is at a lowered position, the luminous crown is in green. After the vehicle has passed, the bollard will start rising, elapsed between 10-12 seconds, provided there is no vehicle inside the perimeter of the safety ties. It will provide a notice cycle of 3 second during which, the crown will show a flashing red light. Once the bollard is in rising position, the red flashing will stop and will remain fixed red.
  • Vehicle safety: if a vehicle invades the safety zone during the rising procedure, the bollard will stop the ascent (provided a safety loop has been installed). It is not advisable to park any vehicle inside the safety area for more than 3 or 4 minutes. The security is based on metal mass (vehicle, motorcycles, and even bicycles). After the 3 to 4 minutes, the bollard will try to rise again and will only complete the rising if the area has been cleared, otherwise, it will remain in a lowered position.
  • People safety: (optional): if the order to rise is given when there is a person or an object of above 20 kgs placed on top of the bollard, the bollard will not rise. It will stay in the lowered position during 10 seconds, after which, it will start the rising process again. If the person or the object has not been cleared, it will try again a total of 3 times. After these 3 times, the bollard will remain in the lowered position for 3 minutes providing enough time to clear the area. This is only where the safety people feature is being activated.
  • S1 central position selector
    In this position, the bollard provides the same performance as in top position selector, but there is one difference. When the bollard is in rising position, the red luminous crown will either switch off within 30 seconds the operation is finalized or the light will decrease its intensity (depending on the installation choice). By default, it will turn off after that time and it will only be turned on again once a vehicle has reached the safety area. At that moment, the red flashing of the luminous crown will start.

6- Operation and commissioning

Operation in manual mode (step by step)

  • With luminous crown traffic light function
    S1 selector lower position
    When the bollard is in the lowered position, it will not start any operation until
    it receives an order that can be given by a remote control, a proximity card, TAG, etc. Prior this order, the bollard will be in the lowered position, the green luminous crown will be on and there will be no vehicle inside the safety area (provided the loops are installed). When the order is given, the bollard will start the warning cycle for a period of 3 seconds. At this moment, the crown will show a flashing red light, indicating that the rising is imminent. During the rise, the crown will feature a fixed red light. The rising process can be interrupted by pressing the button in the remote control or passing the card again.

  • Vehicle safety: if a vehicle invades the safety zone during the rising procedure, the bollard
    will stop the ascent (provided a safety loop has been installed). It is not advisable to park any vehicle inside the safety area for more than 3 or 4 minutes. The security is based on metal mass
    (vehicle, motorcycles, and even bicycles). After the 3 to 4 minutes, the bollard will try to rise
    again and will only complete the rising if the area has been cleared, otherwise, it will remain in a lowered position.

  • People safety: (optional): if the order to rise is given when there is a person or an object of above 20 kgs placed on top of the bollard, the bollard will not rise. It will stay in the lowered position during 10 seconds, after which, it will start the rising process again. If the person or the object has not been cleared, it will try again a total of 3 times. After these 3 times, the bollard will remain in the lowered position for 3 minutes providing enough time to clear the area. This is only where the safety people feature is being activated.

7- Notices of possible failures

Symptom Cause Effect Action

The bollard reaches the maximum height, and goes back down, repeating it for 3 times it stays down and does not go up. If the tension is removed the system is restored and the three cycles are repeated again. When it reaches the top, the X3 input in the automaton does not light up, the detector bolts up.| Bollard reading failed in the up position, the system does not know that the bollard has reached the top.|  Dirt that prevents reaching the top of the bollard, or final race failure, for safety the bollard will remaining in the down position.|

  1. Clean remains of sand, mud, etc.
  2. Replace end of career detector.

The bollard is in the down position and with rapid flashing in red and changes to green 3 successive times, with the same behavior after 3 minutes.| People or obstacles safety pressure switch failure.|

  1. Dirt or obstacle that prevents raising the bollard.
  2. Strong blow causing a forced slip, firing safety by obstacle.
  3. Pressure switch failure.

|

  1. Inspection and cleaning of debris or obstacles that hinder the normal rise of the bollard.
  2. Replace pressure switch and adjust.

When the bollard is in the up position and it descends without starting the engine, the crown is flashing red.|

  1.  Solenoid valve failure.
  2. Oil leak.

|

  1. Particle or impurity inside the valve that prevents its closure.
  2. Failed valve.
  3. wil leak in hydraulic system.

|

  1.  Replace solenoid valve.
  2. See oil level, check for possible leaks.

When the bollard is in a stand-up position and the crown lights in flashing red.| Bollard reading failed above, the system does not recognize in which position the bollard is stopped.| Dirt that prevents reaching the top, or final race failure.|

  1. Clean remains of sand, mud … etc
  2. Replace detector.

Bollard stays down completely and the crown lights green, no X2 input is indicated, pylon detector below.| Bollard reading failed below, the system does not recognize in which position the pylon is stopped.| Dirt that prevents reaching the top, or final race failure.|

  1.  Clean bottom pylon drawer.
  2.   Replace the end of the race.

The bollard does not rise staying down with a green crown, and the exit is switched on in an automaton (Y3-Y5)| The bollard has made three attempts to climb by not finding the bollard signal above (X3)|

  1. Bollard does not rise.
  2. If we remove the tension (reset), the bollard will try to rise again and if she still does not find a limit switch up (X3) she will try 2 more times, staying down again.

|

  1. Clean debris from sand, mud, … etc,
  2. Replace end of race detector.

The bollard does not rise staying down with green crown, and automaton does not turn on the entrance (X4)| * People or obstacles safety pressure switch failure.|

  1. Dirt or obstacle that prevents raising the bollard.
  2. Strong blow causing a forced slip, firing safety by obstacle.
  3. Pressure switch failure.

|

  1. Inspection and cleaning of debris or obstacles that hinder the normal rise of the bollard
  2. Replace pressure switch.

The bollard does not rise staying down with a green crown, and the entrance (X5) does not turn on in an automaton.| Magnetic loop failure for vehicle detection.| Presence of metallic mass on the loop. Loop failure or breakage. Faulty detector.|

  1. Remove obstacle or metal mass on the loop (s).
  2. Repair spiral or loop.
  3. Replace detector.
  4. Reset detector.

The bollard starts the ascent stage and disappears the entry (X5) of the automaton, lowering the bollard again, and without the presence of a vehicle on the turns or loops.| Magnetic loop failure for vehicle or metal mass detection.| One of the turns or both, have been placed very close to the pylon and they detect moving metal mass (vehicle)|

  1. Separate the turns of the bollard should be 800 mm from the body of the bollard.
  2. Reset detector.
  • Status of the necessary indications of the automaton in raised position.
  • Leds on: X0 = Security – X3 = Pylon up – X4 = People security * – X5 = Safety loop
  • Status of teh necessary indications of the automaton in the lowered position.
  • Leds on: X0 = Security – X2 = Pylon down – X4 = Security people * – X5 = Safety loop
  • Only in installations with pressure switch installed for personal safety, in the standard version the pressure switch is optional.

8- General warnings for use

General warnings for use

  • This operation manual is intended for the installer, who will have to read and understand the commissioning of the equipment.
  • The electrical supply that feeds the control panel must be protected by a device differential 40 / 30 mA.
  • Installation, electrical connections and adjustament settings must be made in accordance with the regulations in force in each country where they are installed.
  • Read the instructions carefully before beginning the installation of the equipment.
  • The bollards are designed and programmed for autonomous and automatic operation.
  • In the event of any operational problem, the bollard will remain in the lowered position and signaling said error with intermittency in red, as long as it is not due to the accidental impact of a vehicle and the bollard can not go down. This is provided the bollard is in positive safety mode.
  • Do not open or manipulate the bollard if it is not disconnected from the power supply. This operation must be only carried out by qualified personnel.
  • The manufacturer of the bollard is not responsible of the breach of any of the warnings provided in this manual or of an inadequate use for which it has been designed.
  • The bollards are obstacles that are in our way, and as such, the users who circulate on the bollards with their vehicles they should do so as long as the bollard has been hidden totally in the subsoil, once the bollard is completely lowered, and its crown indicates it in green, the user will have ten seconds (adjustable time) to approach it, once the vehicle is within the security perimeter, it can be passed on it quietly, being the vehicle on safety, and even on the bollard, it will never rise.
  • The installations must feature the necessary devised to ensure the safety of pedestrians and vehicle.

Basic recommendations

  • Move around the area with slow speed.
  • The installations must feature the necessary devised to ensure the safety of pedestrians and vehicle.
  • Do not overpass the bollard when the crown is in red.
  • Overpass the bollard only when the crown is in green.
  • Remember that the bollards do not hit the vehicles. If we drive at a slow speed we will give them enough time to reach the lowered position. If the speed is too fast, then the possibility of hitting the bollard increases.

9- Terminal block

BENITO-Urban-H600-Automatic-Bollard-IMAGE-19 BENITO-Urban-H600-Automatic-Bollard-IMAGE-20

10- CE certificate

DECLARATION OF CONFORMITY FOR MACHINES

  • Manufacturer: BENITO URBAN, S.L.U.
  • Address:
  • Declares: Calle lleida, 10 08500 -Vic-Barcelona
  • The bollard model H275AV 4mm – H275AV 8mm
  • It has been manufactured to be incorporated into a machine or to be assemble with others machinery for manufacturing a machine in accordance with directive 2006/42/CE and meets the essential safety requirements of the following EEC directives. 2006/95/CE Low voltage directive 2004/108/CE Electromagnetic compatibility directive
  • It also declares that it is not allowed to operate the machinery until the machine in wich it should be incorporated or of wich it will be a component has been identified and declared in accordance with the conditions of the directive Directive 2006/42/CEE as well as its subsequent modifications.

Manufacturer: BENITO URBAN, S.L.U.

  • Ardes:
  • Declares:
  • Calle lleida, 10 08500 -Vic-Barcelona
  • Electric switchboard
  • Meets the essential safety requirements of the following directives CEE 2006/95/CE Low voltage directive 2004/108/CE Electromagnetic compatibility directive
  • Note:
  • This product has been tested in a typical homogeneous configuration.

11- Warranty

Warranty terms and conditions for BENITO products

  • Our products have been subjected to rigorous quality controls before leaving the production chain, as well as functionality tests and use for restriction, regulation and access control, these being the environments for which they have been designed. However, if any problem arises, please read these warranty conditions carefully
  • The guarantee certificate issued by BENITO guarantees the quality of the product that it covers, under the legally established terms, for a period of two years in the control pane loan one year in the bollard and / or bollard including hydraulics, from the delivery date there of taking the invoke date as valid, if the delivery is prior to the final issuance of the invoice itself, the guarantee will start counting from said delivery, appearing on the same invoice.

Exclusions

  • Deficiencies caused by negligence, shock, use, maintenance or improper handling inappropriate tension are not included, improper installation, nor materials subject to wear due to normal use; as well as accidents, natural disasters or any other cause beyond the control of BENITO.
  • Improper handling, improper use, negligence, overload or abandonment of the device, current instability, power surges, faulty installations and other external causes that are not attributable to the manufacture and quality of the product.
  • Damage caused by breaks, blows or scratches in any part of the bollard/bollard that form its assembly for the control of access.
  • Damage caused during transport, by impacts or atmospheric actions or any other cause of force majeure or other than attributable to the quality of the device.
  • Repairs or repair of the device by personnel not expressly authorized by BENITO. If this is the case, the warranty it will be invalidated at that moment.
  • The installation or use of the product in a manner not in accordance with the technical or safety standards in force at this time.
  • The expenses derived for the displacement of technical personnel of BENITO, to the location of the bollard/bollard that the client indicated.
  • The shipping costs of any of the parts, pieces, etc… That must be sent to BENITO for repair as well as its resend that must agree /managed with BENITO prior to shipment.

Duration and scope

  • For two years in the box and one year at the pylon, BENITO guarantees the product, against any manufacturing defect that affects its smooth operation for which it has been designed.
  • In case of any anomaly detected, the content of the section via complaint must be followed by calling the referenced telephome and informing BENITO, the incident, evaluating this by the technical department, will proceed to send the replacement / replacement as well as the instructions necessary for its correct replacement, as well as the direct telephone attention with our S.A.T., the cost of replacement/repair labor or displacement of personnel from BENITO (see exclusions), if required by the property or client, this possiblity should always be agreed in advance with BENITO.
  • The lack of manintenance of the device as a whole, or that it has been performed incorrectly and improperly against the instructions provided by BENITO.
  • Each and every one of the spare parts / spare parts, necessary for the repair of the bollard / bollard during BENITO’s warranty period they will be sent to the place indicated by the customer for replacement. (Shipping costs will be borne by the customer).
  • For the validation of this guarantee, the previous display of the purchase invoice will be an essential requirement.

Claim route
 The purchaser of the machine must contact BENITO, through the telephone number 938521000, for the purpose of putting in knowledge of your lack of conformity about the anomaly detected, or the operation of the device itself.

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References

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