DIY Tools Smart Thermostat for Combi Boiler Water Underfloor Heating, WiFi Thermostat User Guide
- June 16, 2024
- DIY Tools
Table of Contents
Smart Thermostat for Combi Boiler Water Underfloor Heating, WiFi
Thermostat
User Guide
Troubleshooting Steps
For WiFi connection problems. Since our device only supports 2.4Ghz WiFi, if
your home is dual-band WiFi, please make sure to connect the smart socket to
the 2.4Ghz WiFi. The home environment is complex, the network signal strength
is different, and the router’s signal range is limited, which may result in an
inability to connect to Wi-Fi stably, resulting in the inability to connect to
the mobile phone. Regarding the connection problem of the application paired
product, we recommend referring to the following solutions: 1. Log in to your
home router and double check the 2.4GHz WiFi password. 2. Temporarily disable
router MAC address filtering, parental controls, firewall and restart the
router. Do not set your 2.4GHz WiFi to “hidden”. 3. Bring your smart device
close to your home router, factory reset and reconfigure. 4. Reinstall the
eHomelife app or try another smartphone. 5. Do not use VPN on your phone when
setting up your device. 6. If you are trying to add a device to your guest
WiFi, make sure you don’t have any access control settings, such as only
allowing internet access and emailing, etc.
For app connection problem. For all HomeKit compatible devices, setup wizard
of the plug in iOS must be done first in Home app, then it will be allowed to
add in eHomelife app. We are sure the plugs do have certification and valid
Setup code for adding in Home app.