Serta ST54-0064 Sherpa Electric Blanket User Manual

: June 16, 2024
: Serta

Table of Contents

Serta ST54-0064 Sherpa Electric Blanket
INCLUDED
Product Specifications
IMPORTANT warnings and safeguards
PRODUCT OPERATION GUIDE
TO USE
Controllers Features
Troubleshooting
MAINTENANCE
Warranty
FCC
FAQs
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Serta ST54-0064 Sherpa Electric Blanket

Serta-ST54-0064-Sherpa-Electric-Blanket-product

INTRODUCTION
Please read this user manual carefully and keep it in a safe place for future reference.
If you need any assistance, please contact our support team with your product model number.
IMPORTANT INSTRUCTIONS DO NOT DESTROY
READ CAREFULLY BEFORE USING THIS PRODUCT

INCLUDED

1 x Heated blanket
1 x Controller(Twin, Full); 2x Controllers(Queen, King)
1 x User manual
( Note : Please check first to make sure the product is complete without any damage. If you have any doubt, please feel free to contact us.)

Product Specifications

Model| Size| Name| Input voltage| Rated power| Timing setting| Product Dimensions
---|---|---|---|---|---|---
PNEB T.??| Twin| Heated Blanket| AC 120Vac / 60Hz| 100 W| 1-12 hours| 62in. 84in.
PNEB F.??| Full| Heated Blanket| AC 120Vac / 60Hz| 100 W| 1-12 hours| 77in. 84in.
PNEB Q.??| Queen| Heated Blanket| AC 120Vac / 60Hz| 100 W x 2| 1-12 hours| 84in. 90in.
PNEB K.??| King| Heated Blanket| AC 120Vac / 60Hz| 100 W x 2| 1-12 hours| 100in. 90in.

IMPORTANT warnings and safeguards

READ INSTRUCTIONS CAREFULLY

Use only with 110-120 Volt AC 60 Hz wall outlet as provided in the USA and Canada. Do not use with power supplied by an Inverter or generator such as in an RV, or a converter outside of the USA and Canada.
This item should not be used with power strips or extension cords.
Do not fold when in actual use, this may cause excessive heating.
Do Not use on an Infant, a Helpless Person or a Person Insensitive to heat, such as a Person with Poor Blood Circulation.
Do Not route electrical cords between the mattress and box springs. Do not allow the cords to be pinched.
Do not dry clean this Bedding Product. Clean- ing solvents may have a detrimental effect on the insulation of the Heating Element.
Do Not Tuck in the Wired area or the Plug or Supply Cord.
Do not tuck the Blanket or supply cord in a sofa or other furniture. All portions of the Blanket or controller should be visible at all times.
For Blanket/throw only, Do Not use with rocking chairs, recliners, chairs with casters or wheels, or other furniture subject to movement.
Always turn off the controller(s) for this warming product when not in use.
Never put the controllers) in bed under the Blanket; Do not cover the controllers) with any object.
Keep control away from drafty areas that may become damp such as an open window.
Do not use this warming Blanket/throw item with dogs, cats, or any other pets. This is an electrical appliance that they can damage by chewing or scratching. If this item is returned with pet hair on it, the Warranty is Automatically Voided.
Do not use pins; they may damage electric wiring.
Not For Hotel, Motel or other Institutional use
Wrapping of cords around the controller may damage the cord. Loop cords loosely when storing.
If Improper Operation of this Bedding is Observed, Discontinue its use IMMEDIATELY and Consult the Manufacturer or the Dealer Regarding its repair. Contact E&E Co. Ltd customer service at: 1-866-456-8852
This item must be washed before returning to E&E CO.Ltd. For any type of inspection after use of the product by consumer.
This appliance has a polarized plug (one blade is wider than the other) as a safety feature.
This plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT attempt to defeat this safety feature.
DO NOT USE commercial dryers or the dryers at your local laundromat. They get too hot and would damage the warming circuits of the warming product.
DO NOT IRON THIS BLANKET.
After Washing, WARMING PRODUCT MUST BE COMPLETELY DRY BEFORE USING.

PRODUCT OPERATION GUIDE

STEP 1
Install a Heated Blanket with Label side facing up and with the couplers at the foot end of the bed.
STEP 2
Connect Power Cord to the Heated Blanket by matching the arrow on the connectors to the arrow on the couplers. Once the arrows are aligned, push power cord connectors into the couplers until they are securely connected.
STEP 3
Plug Controllers into the wall outlet(120V, 60Hz) Twin/Full Size have one controller while Queen/King Size have two controllers.

TO USE

Serta-ST54-0064-Sherpa-Electric-Blanket-fig.3

Switch on the button ON/OFF to tum on. The controller will default to the lowest temp setting.
Press the Timer/Heat Button to select your options.
Switch off the button ON/OFF to tum off. Please remember to turn off the power and disconnect the power cord if the heating product is not in use.
Note: Twin, Full: 1 x controller; Queen, King: 2 x controllers.

Controllers Features

Press the “TIME/HEAT” button to switch the timer or heat mode.

In the Heat Mode:
There are 10 heat setting levels, “1” means lowest heat while “10” means highest heat.
The temperature goes up from 1 to 10 in the heat mode.
In the Timer Mode:
There is 1-12 hours selectable timer feature.
If you set “1”, it will shut off in 1 hour.
If you set “12”, it will shut off in 12 hours.
Auto-shut off Mode:
If you do not switch the “TIME/HEAT” button to use the TIME function. Press Timer +/- LCD will display the auto-off function with the adjustable time setting from 1 to 12 hours.
If you want to use it again, you can restart it by pressing the “ON/OFF” button.

Troubleshooting

If an ERROR is detected the controller display will flash an “E1,2,3,4,E5, E6,E7, Ed” and the power to the heating element will not be turned on. If you have this “ERROR” condition, follow the instructions below. For 10 setting controllers, the LEDs will flash when an error is detected.

Turn off the controller power switch
Unplug the controller power cord from the 120 VAC Wall outlet.
Be certain that the cord from the controllers) to the Blanket is/are securely connected to the module on the Blanket.
Plug the controller power cord back into the 120VAC wall outlet.
Turn the power back on to see if the error condition to see if the error condition still exists.
After performing the above steps,if the controller still indicates an error condition, turn the controller off and unplug the power cord from the VAC wall outlet. Contact customer service from technical support.
If the warming product is a dual control model and only one side indicates the “ERROR” turn off both controls, then reverse the controller.

This is an indicator of whether it is a controller problem or a problem in the warming-producing heating circuit. If the ERROR condition continues contact our Customer Service toll-free number 1-866-456-8852 for further technical assistance.

Q &A

Problem	Cause	Solution
The Product does not produce enough heat or does not work.	This heating

product provides safe heat and protects the consumers’ skin within a temperature range based on International safety standards, which helps avoid low-temperature burns. Therefore, the temperature setting is for keeping warm instead of getting hot.| – If you don’t feel warm, you can fold the product and test it for 30 minutes to see whether it works or not (But please make sure the product is placed flat without being folded for normal use). – If you still can’t feel the heat after the test, please contact customer service.
The Product does not work upon arrival.| There may be a product malfunction.| When you open the product, take it out from the packing and place it flat (do not fold). Check to ensure the coupler and main power plug have been connected properly, then switch the power on to check whether the product works normally or not. If the product does not work normally, please contact our customer service.
The product does not heat evenly.| The product may be folded or the internal heating wire may have been coiled during use;| Place the Mattress Pad flat when in use. The temperature of the Mattress Pad where the human body is touching the heating zones will be higher than the areas not being touched. This is normal. Please contact our customer service.
The product no longer works after being used for some time.| The product may have been used or washed improperly. Or there may be a malfunction with the product.| If the above suggestions do not solve the problems, there may be a malfunction in the product which caused the permanent safety function to activate. In this case, please contact our customer service.

MAINTENANCE

Store the product only after it is completely cool and dry. Store in an airy, dry environment.
Make sure the product is completely cool before folding or the internal wire may be damaged.
Loop the cord loosely.

Warranty

To Obtain Warranty Service
For any questions you may have about your warming product, please contact E&E CO. Ltd. customer service at 1-866-456-8852. If you have recently purchased this item, within the last 30 days, please return the item to the original place of purchase for a full refund or exchange. a instructed to return dur product is pins or indie yoy name, stores and da time tement, phone number. Please include a copy of the original sales receipt. Carefully package (clean and pet-hair free) the product. Use UPS or parcel post, with shipping and insurance prepaid. Ship the product only to the address provided by Customer Service, NOT the address listed above. E&E Co. Ltd.
45875 Northport Loop East
Fremont. CA 94538

E&E CO. Ltd. warrants that for a period stated below from the date of purchase, this product will be free from defects in material and workmanship. This warming product manufactured by E&E CO. Ltd. will carry a FIVE-year limited warranty. E&E CO. Ltd., at its option, will repair this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. E&E CO. Ltd., or any retail stores selling the E&E CO. Ltd. products do not have the right to alter, modify, or any way change the terms and conditions of this warranty. This warranty does not cover normal wear of parts or damage resulting from any of the following negligent use or misuse of the product: use on improper voltage; or current, or use contrary to the operating instructions, disassembly, repair or alteration by anyone other than E&E CO. Ltd. Further, the warranty does not cover Acts of God, or Nature, such as fire, flood, hurricanes and tornadoes. E&E CO. Ltd. shall not be liable for any incidental or consequential damages caused by the breach of any express or implied warranty. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the duration of the above warranty. Some states, provinces or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.

FCC

NOTE : This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not approved by E&E Co. Ltd. could void the user’s authority to operate this equipment.

FAQs

Q: Can the Serta ST54-0064 Sherpa Electric Blanket be used with a memory foam mattress?

A: It is generally safe to use the Serta ST54-0064 Sherpa Electric Blanket with a memory foam mattress; however, it's recommended to check both the blanket's and the mattress's care instructions.

Q: How does the Serta ST54-0064 Sherpa Electric Blanket regulate temperature?

A: The Serta ST54-0064 Sherpa Electric Blanket comes with a controller that allows users to adjust the temperature to their preferred level, ensuring consistent warmth.

Q: Is the Serta ST54-0064 Sherpa Electric Blanket machine washable?

A: Yes, the Serta ST54-0064 Sherpa Electric Blanket is designed to be machine washable, making it easy to maintain and clean.

Q: What are the primary features of the Serta ST54-0064 Sherpa Electric Blanket?

A: The Serta ST54-0064 Sherpa Electric Blanket features adjustable heat settings, a plush Sherpa lining for extra comfort, and an automatic shut-off for safety.

Q: What are the dimensions of the Serta ST54-0064 Sherpa Electric Blanket?

A: The Serta ST54-0064 Sherpa Electric Blanket is available in various sizes, including Twin, Full, Queen, and King. Each size has specific dimensions suitable for different bed sizes.

Q: What type of fabric is used in the Serta ST54-0064 Sherpa Electric Blanket?

A: The Serta ST54-0064 Sherpa Electric Blanket is made with a soft and plush Sherpa fabric, providing both warmth and comfort.

Q: Is the Serta ST54-0064 Sherpa Electric Blanket energy efficient?

A: The Serta ST54-0064 Sherpa Electric Blanket is designed to be energy efficient, consuming less electricity compared to traditional heating methods.

Q: What safety certifications does the Serta ST54-0064 Sherpa Electric Blanket have?

A: The Serta ST54-0064 Sherpa Electric Blanket is usually certified for safety standards, often including certifications like UL or ETL, ensuring it meets specific safety requirements.

Q: Is the Serta ST54-0064 Sherpa Electric Blanket suitable for year-round use?

A: The Serta ST54-0064 Sherpa Electric Blanket can be used year-round, but it is especially beneficial in colder months or in environments where extra warmth is desired.

Q: Can the heat settings on the Serta ST54-0064 Sherpa Electric Blanket be programmed for automatic adjustment?

A: While the Serta ST54-0064 Sherpa Electric Blanket has adjustable heat settings, the ability to program automatic adjustments depends on the specific model and its features.

Q: How long is the warranty for the Serta ST54-0064 Sherpa Electric Blanket?

A: The Serta ST54-0064 Sherpa Electric Blanket typically comes with a manufacturer's warranty, the length of which can vary, so it's best to check the specific product details for this information.