beko ASN642VPS Refrigerator User Manual
- June 16, 2024
- Beko
Table of Contents
- beko ASN642VPS Refrigerator
- Safety Instructions
- Environmental Instructions
- Your Refrigerator
- Installation
- Electrical Connection
- Preparation
- Operating the Product
- Control Panel of the Product
- Using The Product
- Product Features
- Maintenance and Cleaning
- Troubleshooting
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
beko ASN642VPS Refrigerator
Please read these instructions first before using your appliance
- Thank you for choosing a Beko appliance.
- Please take some time to read this user manual before using your appliance, to ensure you know how to safely operate the controls and functions.
- Carefully follow all unpacking and installation instructions to ensure the appliance is correctly connected and fitted prior to use.
- Please write your product model and serial number on the last page of this user manual, and store them in a safe location close to the appliance for easy future reference.
- This user manual may also be applicable for several other models. Differences between models will be listed.
- If you have any questions or concerns, please call our Customer Service Team or find help and information online at www.beko.co.uk
Safety Instructions
- This section includes the safety instructions necessary to prevent the risk of personal injury or material damage.
- Our company shall not be held responsible for damages that may occur if these instructions are not observed.
- Always have installation and repair operations performed by manufacturers, authorized service or a person who will be described by the im-porter company
- .Use original spare parts and accessories only.
- Do not repair or replace any component of the product unless it is clearly specified in the user manual.
- Do not perform any modifications on the product.
Intention of Use
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This product is not suitable for commercial use and should not be used for a purpose other than its intended use.
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This product is intended for operating interiors, such as households or similar. For example; In the staff kitchens of stores, offices, and other working environments,
In farmhouses, In the units of hotels, motels, or other resting facilities that are used by the customers, In hostels, or similar environments, In catering services, and in similar non-retail applications. -
This product shall not be used in open or enclosed external environments such as vessels, camper vans, balconies, or terraces. Exposing the product to rain, snow, sunlight, and wind may cause a risk of fire.
Safety of Children, Vulnerable Persons and Pets
- This product may be used by children aged 8 years and older and persons with under-developed physical, sensory or mental capabilities or lack of experience and knowledge if they are being supervised or have been given instruction concerning the use of the appliance in a safe way and the hazards involved.
- Children between 3 and 8 years are allowed to put and take out food into/from the cooler product.
- Electrical products are dangerous for children and pets. Children and pets must not play with, climb on, or enter the product.
- Cleaning and user maintenance should not be performed by children unless there is someone overseeing them.
- Keep the packaging materials away from children. Risk of injury and suffocation.
Before disposing of old products that shall not be used anymore:
- Unplug the power cord from the main socket.
- Cut the power cable and remove it from the appliance together with the plug.
- Do not remove the racks and drawers from the product to prevent children from getting inside the appliance.
- Remove the doors.
- Store the product so that it shall not be tipped over.
- Do not allow children to play with the scrapped product.
- Do not dispose of the product by throwing it into fire. Risk of explosion.
- If there is a lock available on the product’s door, keep the key out of children’s reach.
Electrical Safety
- The product shall not be plugged into the outlet during installation, maintenance, cleaning, repair, and transportation operations.
- If the power cable is damaged, it shall only be replaced by an authorized service to avoid any risks that may occur.
- Do not tuck the power cable under the product or to the rear of the product. Do not put heavy items on the power cable. The power cable should not be bent, crushed, or come into contact with any heat source.
- Do not use an extension cord, multi-plug, or adaptor to operate your product.
- Portable multi-plugs or portable power supplies may overheat and cause a fire. Thus, do not have a multi-plug, portable power source behind or in the vicinity of the product.
- Do not plug the product’s power cord into a loose or damaged power outlet. These types of connections may overheat and cause fire.
- The plug shall be easily accessible. If this is not possible, a mechanism that meets the electrical legislation and that disconnects all terminals from the mains (fuse, switch, main switch, etc.) shall be available during the electrical installation.
- Do not touch the plug with wet hands.
- When unplugging the appliances, don’t hold the power cord, but the plug.
Handling Safety
- Make sure to unplug the appliance before carrying the product.
- This product is heavy, do not handle it by yourself. Injuries may occur if the product falls on you. Do not bump into places or drop the product while transporting it.
- Always close the doors and do not hold the product by its doors while transporting it.
- Be careful not to damage the cooling system and the pipes while handling the product. Do not operate the product if the pipes are damaged, and contact an authorized service.
Installation Safety
- Contact the Authorized Service for the product’s installation. To prepare the product for use, see the information in the user manual and make sure the electric and water utilities are as required. If not, call a qualified electrician and plumber to arrange the utilities as necessary. Failure to do so may result in electric shock, fire, problems with the product, or in-jury.
- The product is designed for use in areas 2000 meters below sea level.
- Check for any damage to the product before installing it. Do not have the product installed if it is damaged.
- Always use personal protective equipment (gloves, etc.) during product installation, maintenance, and repair. Risk of Injury!
- Place the product on a clean, level, and hard surface and balance it with the adjustable legs (by rotating the front feet to the right or left). Otherwise, the refrigerator may tip over and cause injuries.
- The product shall be installed in a dry and ventilated environment. Do not keep carpets, rugs or similar covers under the product. This may cause a risk of fire as a result of inadequate ventilation!
- Do not block or cover ventilation holes. Otherwise, power consumption increases and your product may be damaged.
- When placing the product, make sure that the supply cable is not damaged or pinched.
- The product must not be connected to supply systems such as solar power supply. Otherwise, your product may be damaged due to sudden voltage changes!
- The more refrigerant a refrigerator contains, the bigger its installation room should be. In very small rooms, a flammable gas air mixture may occur in case of a gas leak in the cooling system. At least 1 m³ of volume is required for each 8 grams of refrigerant. The amount of refrigerant available in your product is specified in the Type Label.
- The installation place of the product shall not be exposed to direct sunlight and it shall not be in the vicinity of a heat source such as stoves, radiators, etc. If you cannot prevent the installation of the product in the vicinity of a heat source, use a suitable insulation plate and make sure the minimum distance to the heat source is as specified below
- At least 30 cm away from heat sources such as stoves, ovens, heating units, heaters, etc.,
- And at least 5 cm away from electrical ovens.
- Your product has the protection class of I.
- Plug the product in a grounded socket that conforms with the Voltage, Current, and Frequency values specified in the type label. The socket must have a 10A – 16A fuse. Our firm will not assume responsibility for any damages due to usage without earthing and without power connection in compliance with local and national regulations.
- The product’s power cable must be unplugged during installation. Otherwise, the risk of electric shock and injury may occur!
- Do not plug the product’s power cord in loose, dislocated, broken, dirty, or oily power outlets that have a risk of water contact. These types of connections may cause overheating and fire.
- Place the power cable and hoses (if any) of the product so that they do not cause a risk of tripping over.
- Penetration of humidity and liquid to live parts or to the power cord may cause a short circuit. Thus, do not use the product in humid environments or in areas where water may splash (e.g. garage, laundry room, etc.) If the refrigerator is wet by water, unplug it and contact an authorized service.
- Do not ever connect your refrigerator to power saving devices. These systems are harmful to the product.
- There is a risk of contact with electrical parts when removing the electronic board cover and the compressor rear cover (if fitted). Do not remove the electronics board cover and the compressor rear cover (if fitted). There is a risk of electrocution!
Operational Safety
- Do not ever use chemical solvents on the product. These materials contain an explosion risk.
- In case of a failure of the product, unplug it and do not operate until it is repaired by the authorized service. There is a risk of electric shock!
- Do not place a source of flame (e.g. candles, cigarettes, etc.) on the product or in the vicinity of it.
- Do not get on the product. Risk of falling and injury!
- Do not cause damage to the pipes of the cooling system using sharp and piercing tools. The refrigerant that sprays out in case of puncturing the gas pipes, pipe extensions, or upper surface coatings may cause irritation of the skin and injury to the eyes.
- Do not place and operate electrical appliances inside the re-refrigerator/freezer unless it is advised by the manufacturer.
- Do not jam any parts of your hands or your body into the moving parts inside the product. Be careful to prevent jamming of your fingers between the refrigerator and its door. Be careful while opening or closing the door if there are children around.
- Do not put ice cream, ice cubes, or frozen food to your mouth as soon as you take them out of the freezer. Risk of frostbite!
- Do not touch the inner walls, metal parts of the freezer, or food kept inside the freezer with wet hands. Risk of frostbite!
- Do not place soda cans or cans and bottles that contain fluids that may be frozen in the freezer compartment. Cans or bottles may explode. Risk of injury and material damage!
- Do not use or place materials sensitive to temperature such as flammable sprays, flammable objects, dry ice, or other chemical agents in the vicinity of the refrigerator. Risk of fire and explosion!
- Do not store explosive materials such as aerosol cans with flammable materials inside the product.
- Do not place cans containing fluids over the product in an open state. The splashing of water on an electrical part may cause an electric shock or a fire.
- This product is not intended for the storage and cooling of medicines, blood plasma, laboratory preparations, or similar materials and products that are subject to the Medical Products Directive.
- If the product is used against its intended purpose, it may cause damage to or deterioratetion of the products kept inside.
- If your refrigerator is equipped with blue light, do not look at this light with optical devices. Do not stare directly at UV LED light for a long time. Ultraviolet rays may cause eye strain.
- Do not fill the product with more content than its capacity. Injuries or damages may occur if the contents of the rerefrigerator fall when the door is opened. Similar problems may also occur when an object is placed over the product.
- Ensure that you have removed any ice or water that may have fallen to the floor to prevent injuries.
- Change the locations of the racks/bottle racks on the door of your refrigerator only when the racks are empty. The danger of injury!
- Do not place objects that may fall/tip over on the product. These objects may fall while opening or closing the door and cause injuries and/or material damage.
- Do not hit or exert excessive pressure on glass surfaces. Broken glass may cause injuries and/or material damage.
- The cooling system in your product contains R600a refrigerant. The refrigerant type used in the product is specified in the type label. This gas is flammable. Therefore, be careful not to damage the cooling system and the pipes while operating the product. In case of damage to the pipes
- Do not touch the product or the power cable.
- Keep the product away from potential sources of fire that may cause the product to catch fire.
- Ventilate the area where the product is placed. Do not use a fan.
- Contact Authorized Service. If the product is damaged and you observe a gas leak, please stay away from the gas. Gas may cause frostbite if it contacts your skin.
Before disposing of old products that shall not be used anymore:
- Unplug the power cord from the main socket.
- Cut the power cable and remove it from the appliance together with the plug.
- Do not remove the racks and drawers from the product to prevent children from getting inside the appliance.
- Remove the doors.
- Store the product so that it shall not be tipped over.
- Do not allow children to play with the scrapped product.
- Do not dispose of the product by throwing it into fire. Risk of explosion.
- If there is a lock available on the product’s door, keep the key out of children’s reach.
For Products with Water Dispenser / Icematic
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Use only drinking water. Do not fill the water tank with fruit juice, milk, fizzy beverages, alcoholic beverages, or any other liquids incompatible with use in the water dispenser. This may cause risk to your health and safety.
• Do not allow the children to play with the water dispenser or icematic to prevent accidents and injuries.
• Do not insert your hands, fingers, or other objects inside the hole of the water dispenser, ice channel, or inside the container of the icematic. This may cause injuries or material damage. -
The hosesets supplied with the product shall be used. Do not use the old hosesets. Do not extend the hoses!
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Always connect your product to the cold water inlet. Do not perform the installation on the hot water inlet. The pressure for the cold water inlet shall be 90 PSi (620 kPa – 6.2 bar) maximum. If your water pressure exceeds 80Pi (550 kPa 5.5 bar) or has a water impact effect, use a pressure limiting valve on your mains system. Ask help from professional plumbers if you do not know how to control your water pressure.
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High pressure may cause damage to the hose connections and pose a risk of flooding.
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Take required precautions against the risk of freezing of hoses. The operating water temperature interval shall be 0.6°C (33°F) minimum and 38°C (100°F) maximum. There is a risk of flooding if the hose is cracked/perforated.
Food Storage Safety
Please pay attention to the following warnings to avoid food spoilage:
- Leaving the doors open for a long time may cause the temperature inside the product to rise.
- Regularly clean the accessible drainage systems in contact with food.
- Clean the water tanks that have not been used for 48 hours and mainsfed water systems that have not been used for more than 5 days.
- Store raw meat and fish products in appropriate compartments within the product. Thus, it does not drip on or come into contact with other foods.
- Two-star freezer compartments are used for storing pre-filled foods and making and storing ice and ice cream.
- One, two, and three-star compartments are not appropriate for freezing fresh food.
- If the cooling product has been left empty for a long time, turn off the product, defrost, clean, and dry the product in order to protect the housing of the product.
Maintenance and Cleaning Safety
- Unplug the refrigerator before cleaning it or starting to perform maintenance.
- Do not pull by the door handle if you shall move the product for cleaning purposes. Handle may cause injuries if it is pulled too hard.
- Do not put your hands etc. in the refrigerator. Jamming may occur or any sharp edge may cause personal injuries.
- Do not clean the product by spraying or pouring water on the product and inside the product. Risk of electric shock and fire.
- When cleaning the product, do not use sharp and abrasive tools or household cleaning agents, detergent, gas, gasoline, thinner, alcohol, varnish, and similar substances. Use only cleaning and maintenance agents that are not harmful to food inside the product.
- Do not ever use steam or steamed cleaning materials for cleaning the product and thawing the ice inside it. Steam con- tacts the live areas in your re-refrigerator and causes short circuits or electric shock
- Do not use any mechanical tools or any other tools than the recommendations of the manufacturer to speed up the defrost operation.
- Take care to keep water away from the ventilation holes, electronic circuits, or lighting of the product.
- Use a clean, dry cloth to wipe the dust or foreign material on the tips of the plugs. Do not use a wet or damp piece of cloth to clean the plug. Otherwise, a risk of fire or electric shock may occur.
Disposal of the Old Product
When disposing of your old product follow the instructions below:
- To prevent children from accidentally locking themselves into the product, if there is a door lock, make it deactivated.
- A splash of coolant is harmful to the eyes. Do not damage any part of the cooling system while disposing of the product.
- It may be fatal if the compressor oil is swallowed or if it penetrates the respiratory tract.
- The cooling system of your product includes R600a gas as specified in the type label. This gas is flammable. Do not dispose of the product by throwing it into the fire. Risk of explosion!
Environmental Instructions
Compliance with the WEEE Directive and Disposing of the Waste Product
This product complies with the EU WEEE Directive (2012/19/EU). This product
bears a classification the symbol for waste electrical and electronic
equipment (WEEE).
This symbol indicates that this product shall not be disposed of with other
household wastes at the end of its service life. Used device must be returned
to official collect on point for recycling electrical and electronic devices.
To find these collection systems please contact your local authorities or
retailer where the product was purchased. Each household performs important
role in recovering and recycling old appliances. Appropriate disposal of used
appliances helps prevent potential negative consequences for the environment
and human health.
Compliance with RoHS Directive
The product you have purchased complies with the EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.
Package information
The packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations. Do not dispose of the packaging materials together with the domystic or other wastes. Take them to the packaging material collection points designated by the local authorities.
Your Refrigerator
- Freezer compartment
- Cooler compartment
- Fan
- Cooler compartment door shelves
- Cooler compartment glass shelves
- Egg holder
- Bottle shelf
- Bottle shelf
- Water tank
- Dairy cold storage drawer
- Cooler compartment door shelve
- Crispers
- Adjustable legs
- Frozen food storing compartments
- Freezer compartment door shelves
- Icebox / Ice machine
- Freezer compartment door shelves
Optional: Figures in this user manual are schematic and may not exactly match your product. If your product does not comprise the relevant parts, the information pertains to other models.
Installation
Right place for installation
Read the “Safety Instructions” section first! Your product requires adequate air circulation to function efficiently. If the product will be placed in an alcove, remember to leave at least 5 cm clearance between the product and the ceiling, rear wall, and side walls. Check if the rear wall clearance protection component is present at its location (if provided with the product). If the component is not available, or if it is lost or fallen, position the product so that at least 5 cm clearance shall be left between the rear surface of the product and the wall of the room. The clearance at the rear is important for the efficient operation of the product
Do not use an extension or multi sockets in the power connection.
Attaching the plastic wedges
Use the plastic wedges provided with the product to maintain sufficient space
for air circulation between the product and the wall.
• Remove the screws on the product and mount the screws provided with the
wedges.
- Attach 2 plastic wedges on the ventilation cover as shown in the figure.
- The manufacturer assumes no responsibility for any damage caused by the work carried out by unauauthorized persons.
- The product’s power cable must be unplugged during installation. Failure to do so may result in death or serious injuries!
- If the door span is too narrow for the product to pass, remove the door and turn the product sideways; if this does not work, contact the authorized service.
- Place the product on a flat surface to avoid vibration
- Place the product at least 30 cm away from the heater, stove, and similar sources of heat and at least 5 cm away from the heater, stove, and similar
sources of heat and at least 5 cm away from electric ovens. Do not expose the product to direct sunlight or keep it in damp environments.
Adjusting the Legs
If the product is not in a balanced position, you can adjust the balance of the product by rotating the stands on the front right or left.
For adjusting the doors vertically,
Loosen the fixing bolt at the bottom. Turn the adjusting bolt towards the
position (clockwise/counterclockwise) of the door. Tighten the fixing bolt to
immobilize the position.
For adjusting the doors vertically,
Loosen the fixing bolt at the bottom. Turn the adjusting bolt towards the position (clockwise/counterclockwise) of the door. Tighten the fixing bolt to immobilize the position.
For adjusting the doors horizontally,
Loosen the fixing bolt at the bottom. Loosen the fixing bolt at the top. Turn the adjusting bolt on the side towards the position (clockwise/counterclockwise) of the door. In order to immobilize the position, tighten the fixing bolt at the top. Tighten the fixing bolt at the bottom
Electrical Connection
- WARNING: Do not use an extension or multiple sockets in the power connection
- WARNING : The damaged power cable must be replaced by Authorized Service.
Our firm will not assume responsibility for any damages due to usage without earthing and power connection in compliance with national regulations.
- The power cable plug must be easily accessible after installation
Hot surface warning!
The side walls of your product are equipped with cooler pipes to enhance the cooling system. High pressure fluid may flow through these surfaces, and cause hot surfaces on the side walls. This is normal and it does not require servicing. Be careful when you contact these areas.
Preparation
Read the “Safety Instructions” section first!
What To Do For Energy Saving
Connecting the product to electronic energy saving systems is harmful, as it may damage the product.
- This refrigerating appliance is not intended to be used as a built in appliance.
- Do not keep the refrigerator doors open for long periods.
- Do not place hot food or beverages in the refrigerator.
- Do not overfill the refrigerator; blocking the internal airflow will reduce cooling capacity.
- Since hot and humid air will not directly penetrate your product when the doors are not opened, your product will optimize itself in conditions sufficient to protect your food. Under these circumstances, functions and components such as compressor, fan, heater, defrost, lighting, display and so on will operate according to the needs by consuming minimum energy.
- In case multiple options are present, glass shelves must be placed so that the air outlets at the rear wall are not blocked and preferably, in a way that air outlets remain below the glass shelf. This combination may help improve air distribution time and energy efficiency.
- Using the below drawer when storing is strongly recommended.
- Food shall be stored using the drawers in the cooler compartment in order to ensure energy saving and protect food in better conditions.
First Use
Before using your refrigerator, make sure the necessary preparations are made in line with the instructions in the “Safety and Environmental Instructions” and “Installation” sections.
- Keep the product running without placing any food inside for 6 hours and do not open the door, unless absolutely necessary.
- The temperature change caused by opening and closing the door while using the product may normally lead to condensation on door/body shelves and glassware nicer in the product sound will be heard when the compressor is engaged. It is normal for the product to make noise even if the compressor is not running, as fluid and gas may be compressed in the cooling system.
- It is normal for the front edges of the refrigerator to be warm. These areas are designed to warm up in order to prevent condensate
- For some models, the indicator panel turns off automatically 1 minute after the door closes. It will be reactivated when the door is opened or any button is pressed.
Climate Class and Definitions
Please refer to the Climate Class on the rat ing plate of your device. One of the following information applies to your device according to the Climate Class.
- SN: Long Term Temperate Climate: This cooling device is designed for use at ambient temperatures between 10 °C and 32 °C.
- N: Temperate Climate: This cooling device is designed for use at ambient temperatures between 16°C and 32 °C.
- ST: Subtropical Climate: This cooling device is designed for use at ambient temperatures between 16°C and 38°C.
- T: Tropical Climate: This cooling device is designed for use at ambient temperatures between 16°C and 43°C.
Operating the Product
Read the “Safety Instructions” section first!
- Do not use any mechanical tools or any other tools than the recommendations of the manufacturer to speed up the defrost operation.
- Do not use parts of your refrigerator such as the door or drawers as a support or a step. This may cause the product to trip over or its components to be damaged.
- The product shall be used for storing food only.
- Turn off the water valve if you will be away from home (e.g. at vacation) and you will not be using the Icematic or the water dispenser for a long period of time. Otherwise, water leaks may occur. Unplugging the Product
- If you are not going to use the product for a long time, unplug the product from the socket.
- Remove the food to prevent odours,
- Wait for the ice to melt, clean the interior and let it dry, leave the doors open to avoid damaging the inner body plastics.
Control Panel of the Product
Read the “Safety Instructions” section first
*Optional: Shown functions are optional,
there may be differences of shape and location in functions found on your appliance’s indicator panel. Auditory and visual functions on the indicator panel will assist you in using the refrigerator.
Quick Freezing Key
When the quick freezing key is pressed, the LED on the key is illuminated and the quick freezing function will be activated. The freezer compartment temperature is set to -27 Celsius. Press the key again to cancel the function. The quick freezing function will be canceled automatically. To freeze a large amount of fresh food, press the quick freezing key before placing the food in the freezer compartment.
Icematic On/Off Button
Pressing this key for 3 seconds activates the ice making process and the LED on the key lights up. Pressing the key for 3 seconds again cancels the ice making process and the ice cubes that have been created before can be used even though the function is canceled.
Error Status Indicator!
This indicator shall be active when your rerefrigerator cannot perform
adequate cooling or in case of any sensor error. “E” will be displayed on the
freezer compartment temperature indicator and figures such as 1,2,3… will be
displayed on the cooler compartment temperature indicator. These figures
provide information for the authorized service on the error that has occurred.
An exclamation mark may be displayed when you load warm food to the freezer
compartment or keep the door open for a long period of time. This is not a
fault, this warning will be removed when the food is cooled down or when any
key is pressed.
Cooler Compartment Off (Vacation) Function Key
To activate the vacation function, press on the key for 3 seconds. The vacation mode will be activated and the LED on the key will be illuminated. “..” shall be displayed on the Cooler Compartment temperature indicator and the cooler compartment does not actively perform cooling. You should not keep your food in the cooler compartment if you activate this function. The other compartments continue to cool according to temperatures set before. Press and hold the key for 3 seconds again to cancel this function.
Quick Cooling Key
When you press the quick cooling key, the LED on the key is illuminated and the quick cooling function shall be activated. The cooler compartment temperature is set to 1 Celsius. Press the key again to cancel the function. The quick freezing function will be canceled automatically when the cooling is done.
Cooler Compartment Temperature Setting Key
Allows setting of temperature for the cooler compartment. Pressing this key
will enable the cooler compartment temperature to be set at 8,7,6,5,4,3,2 and
1 Celsius.
Deodoriser Module Key 3 “
Press this key for 3 seconds to activate/deactivate the deodoriser feature. When the deodorizer feature is active, the LED on the respective key is illuminated. When the feature is active, the deodorizer module will be operated periodically.
Filter Replacement Warning Key
The water inlet filter of the refrigerator should be changed at regular intervals. Your refrigerator automatically calculates this time. When the filter lifespan has expired, the LED on the filter replacement warning key lights up. After changing the filter, press and hold the button for 3 seconds to turn off the filter replacement warning LED
Water, Ice Cube, Crashed Ice Selection key
This key allows you to switch between water, ice cube, and crushed ice
selections. When you activate the feature, the light on the key shall remain
lit.
Wireless Key’
This key is used to make a wireless connection with your product via the HomeWhiz mobile app. When you press the key for 3 seconds, the LED on the key flashes slowly (at intervals of 0.5 seconds). The home network is initialized on the product this way. After achieving a wireless connection with the product, the LED on the key illuminates permanently. When the initial connection is established, you may activate/deactivate the connection with a short press on this key. The LED on the key shall flash quickly (at intervals of 0.2 seconds) till your appliance is connected. When the connection is active, the LED will remain lit. If the connection cannot be established for a long period, check your connection settings and refer to the “Troubleshooting” section provided in the user manual. HomeWhiz application will be used for wireless connection. The installation steps are described on the application during installation. You may access the application by reading the QR code available on the HomeWhiz label on the product. Application is offered through App Store for IOS devices, and through Play Store for Android devices. Visit https://www.homewhiz.com/ address for detailed information.
Freezer Compartment Temperature Setting Key
The temperature setting is made for the freezer compartment. Pressing this key will enable the freezer compartment temperature to be set at -16,-17,-18,-19,-20,-21,-22 Celsius
Using The Product
- Read the “Safety Instructions” section first!
Storing food in the freezer compartment
- You can activate the Quick Freezing function 4-6 hours before the freezing function and perform a faster cooling.
- Bring hot meals to room temperature before placing them in the freezer compartment.
- Foods to be frozen must be divided into portions according to a size to be consumed, and frozen in separate packages.
- It is recommended to pack the foods before placing them in the freezer.
- To prevent the expiration of storage time, write the freezing date, time, and name of the product on the package according to the storage times of different foods.
- Consume the foods you have defrosted quickly. Defrosted foods cannot be frozen again unless they are cooked. It is not safe to consume the refrozen fresh foods without cooking them after they are de-frosted.
- As you freeze fresh foods, do not bring them in contact with already frozen foods. Otherwise, frozen foods will be defrosted.
Storing the foods, which are sold frozen
- Always follow the instructions of the produce in relation to the time during which you are required to store your food. Do not exceed the time specified in these instructions!
- In order to protect the quality of the food, keep the time interval between purchasing transactions and storing as short as possible.
- Buy frozen food which are stored at -18 °C or lower temperatures.
- Avoid buying foods whose packages are covered with ice etc. This means that the product could be partially defrosted and refrozen. Temperature impacts the quality of the food.
- Do not excess the storing time recommended by the food producer. Remove only the food as much as you need from the freezer.
- Except for the cases where extreme circumstances are available in the environment, if your product (on the recommended set values table is set to the specified set values, the food keeps it fresh for a longer time both in the fresh product compartment and freezer compartment.
- If the fresh food compartment is set to a lower temperature, fresh fruits, and vegetables may be partially frozen.
Recommended set values table
Freezer Compartment Setting | Fridge Compartment Setting | Remarks |
---|---|---|
-18 °C | 4 °C | This is the default, recommended setting. This setting is recommended if ambient temperature is below 30 °C. |
-20, -22 or -24 °C | 4 °C | These settings are recommended for ambient temperatures exceeding 30 °C. |
Quick Freeze | 4 °C | Use when you want to freeze your food in a short time. |
When the process ends, the product’s settings will return to the previous
position.
-18 °C or colder| 2 °C| Use these settings if you believe the cooler compartment is not cold enough due to ambient temperature or frequently open the door.
Quick freezing
- Activate the quick freezing function 24 hours before placing your fresh foods.
- After 24 hours after pressing the button, place your food that you want to freeze in the third or fourth drawers with higher freezing capacity.
- The quick freezing function will be automatically deactivated after 24 hours.
Freezer details
As per the IEC 62552 standards, the freezer must have the capacity to freeze
4.5 kg of food items at -18 °C or lower temperatures at 25 °C room
temperature in 24 hours for each 100 litres of freezer compartment volume.
Food products can only be preserved for extended periods at or below
temperature of -18 °C. You can keep the foods fresh for months (in freezer at
or below temperatures of -18 °C) The food products to be frozen must not
contact the already frozen food inside to avoid partial defrosting. Boil the
vegetables and filter the water to extend the frozen storage time. Place the
food in air tight packages after filtering and place in the freezer. Bananas,
tomatoes, lettuce, celery, boiled eggs, potatoes and similar food items should
not be frozen. In case these foods are frozen, only nutritional values and
eating qualities will be negatively affected. A rotting that would threaten
human health is not in question.
Placing the food
Freezer compartment shelves: Different frozen foods like meat, fish, ice
cream, vegetables etc.
Cooler compartment shelves : Food items inside pots, capped plate and
capped cases, eggs (in closed case)
Cooler compartment door shelves: Small and packaged food or beverages
Crisper: Vegetables and fruits
Fresh food compartment : Delicatessen (breakfast food, meat products to
be consumed in short time) Storing food in the cooler compartment
- Compartment temperatures rise prominently if compartment door is opened and closed frequently and kept open for a long time, this can reduce the life span of the food and cause the food to spoil.
- In order not to cause odour and taste changes, the food should be stored in the closed containers.
- Do not store too much food in your refrigerator. To achieve a better and homogeneous cooling, place the food separately in a way that cold air can wander throuah them.
- Provide air flow by leaving a space between the food and internal wall. If you lean the food against the rear wall, the food may freeze.
- Bring cooked hot meals to the room temperature before placing them in the refrigerator. Then, you can place the tepid meal in the lower shelves of your refrigerator. Do not place the tepid meals close to the foods which may easily spoil
- Defrost your frozen food in the fresh food compartment. Thereby, you can cool fresh food compartment by using frozen food and save energy.
- Storing unripe tropical fruits (mango, melon varieties, papaya, banana, pine apple) in the refrigerator may speed up the ripening process This is not recommended because it will cause shorter storage time.
- You should store onions, garlics, gingers and other root vegetables in dark and cold room conditions, not in the refrigerator.
- If you notice that a food has spoiled in the refrigerator, throw away that food and clean the accessories which have come into contact with it.
- In order to cool the meals like soups and stews, which are cooked in the large pots, quickly, you can put them in the refrigerator by separating them into their own shallow containers.
- Do not place unpackaged food close to eggs.
- Keep the fruits and vegetables separately and store each variety together (for example; apples with apples, carrots with carrots)
- Take green vegetables out of the plastic bag and place them in the refrigerator after wrapping them in a paper towel or drying cloth. If you wash this type of food before placing them in the refrigerator, remember to dry them.
- You can both create a damp environment and provide an air flow by keeping fruits and vegetables, which are prone to drying, in the perforated or unsealed plastic bags.
- Except the cases where extreme circumstances are available in the environment, if your product (on the recommended set values table) is set to the specified set values, the food keep their freshness for a longer time both in the fresh product compartment and freezer compartment.
Store different food in different places according to their properties
Food | Location |
---|---|
Egg | Door Shelf |
Dairy products (butter, cheese) | If available, zero degree (for breakfast |
food) compartment
Fruits, vegetables and greenery
| Fruit-vegetable compartment, crisper or
EverFresh+ compartment (if available)
Fresh meat, poultry, fish, sausage etc. Cooked foods| If available, zero
degree (for breakfast food) compartment
Ready to serve foods, packaged products, canned foods and pickles| Top shelves
or door shelf
Beverages, bottles, spices and snacks| Door Shelf
Replacing the Illumination Lamp
Call the Authorized Service when the Bulb/ LED used for lighting in your refrigerator will be replaced. Lamp(s) used in this appliance cannot be used for house lighting. Intended use of this lamp is to help the user place food into the refrigerator / freezer safely and comfortably
Door Open Alert
The door open alert system of your refrigerator may differ depending on the
model.
Version 1;
If the door of the product remains open fora certain time (between 60 s and 120 s), an audio warning signal sounds; depending on the product model, a visual warning signal (light flash) can also be displayed. If you close the door of the device or press a button on the screen of the device, if any, the warning sound will stop.
Version 2;
If the door of the device remains open for a certain period of time (between 60 s and 120 s), the door open alert is sounded. The door open alert is sounded gradually. First, an audible warning starts to sound. After 4 minutes, if the door is still not closed, a visual warning (lighting flash) is activated. The door open alert will be delayed for certain period of time (between 60 s and 120 s) when any key on the product screen, if any, is pressed. Then the process will start again. When the device door is closed, the door open alert will be cancelled.
Product Features
The ice storage area Ice/Water Taking
Select the related option by using the display in order to take water ( ) / ice cube ( ) / crushed ice ( ). Push forward the trigger on the water dispenser in order to take water/ice. When you switch between ice cube ( ) / crushed ice ( ) options, ice type remaining from the previous selection can be given in the first few takings.
- In order to take ice from ice / water dispenser for the first time, you have to wait approximately for 12 hours. In the event that there is not sufficient ice in the ice container, you cannot take ice from the dispenser.
- Do not consume the ice cubes (3-4 litres) after first running.
- If a power failure or temporary malfunction arises while the product is running, ices may melt a little and refreeze. In this case, ices may stick to each other. In the event that the power failure or the malfunction goes on, ices may melt and cause a water leakage. When such a problem exists, clean the ice container by pouring the ices left in the ice container.
WARNING
The water system of the product should only be connected to cold water line. It should not be connected to the hot water line.
- Water may not be taken during the first operation of the product. This is because there is air in the system. You have to discharge the air in the system. For this purpose, press on the trigger of the dispenser for 1-2 minutes until the water comes from the water dispenser. At the beginning, the water flow may be irregular. Water flow will return to normal after the air in the system is discharged.
- A blurry water may come out when the filter is used for the first time. The first 10 glasses of water should not be consumed.
- When the product is set up for the first time, approximately 12 hours should be passed for the water to cool.
- The water system of the product has been designed in a way that it can only work with clean water. Do not use any beverage except water.
- If you will not use the product for a long time for the reasons of vacation etc., we recommend you to cancel the water connection. When the water dispenser is not used for a long time, the first 1-2 glasses of water may come out hot.
Drip tray
The water dripping from the water dispenser accumulates on the drip tray, there is not a water outlet. You can take out the drip tray by pulling it toward yourself or pressing on its edge. You can clean the water in the drip tray in this way
Ice Machine
Ice machine is on the upper section of the freezer body. By grabbing the handle under the front part, pull the ice storage bin towards yourself to remove
To remove the ice storage bin
Grab the handle on the bottom of the bin and pull it towards yourself.
To reinstall the ice storage bin
Put the bin to its slot and push it back holding parallel to the ground. Please make sure that no space will be left between the bin and the ice maker compartment.
In case you cannot get all the ice cubes produced
Ice cubes remaining in the storage bin for a long time may stick together and form large ice blocks. In this case, remove the ice storage bin as described in the manual, separate ice cubes, remove the ones that cannot be separated from the bin and put the remaining cubes back into the bin. If the problem persists, please check the ice channel, and clear if it is blocked.
When using the ice machine for the first time or after a long period
Ice cubes may get smaller due to the residual air in the water system. The air will beautomatically discharged after being used for some time. Do not use the ice cubes produced on the first day so that you can refresh all remaining water in the system
WARNING
Do not insert your hand or any other object into the ice channel and ice crushing blades while the refrigerator is operating. Do not allow kids to hang onto the ice machine, ice storage bin or water/ice dispenser. Grasp the ice storage bin firmly with both hands so as not to drop it. When you close the door of your appliance fast, the water in the ice maker may splash into the ice storage bin. Do not disassemble the ice storage bin unless necessary
In case of a jam (appliance does not drop ice) while getting crushed ice, try getting ice cube. Then you can retry getting crushed ice. When getting crushed ice, the appliance may produce ice cubes first. It is possible for the appliance to produce ice cubes when getting crushed ice.The freezer door of the ice machine may be covered by a light frost and a film layer. This is normal and we recommend you to immediately clean it. After some time, water may fill in the grid which is at the bottom of the water dispenser. We recommend you to remove the water in the grid regularly. It is normal to hear a sound when ice cubes are falling down from the ice storage bin. This does not mean any malfunction. The blade mechanism of the ice bin is sharp and may injure your hand. If ice cubes aren’t released from the ice dispenser, it means that the ice cubes may be stuck together. You need to clean the bin to continue to get ice cubes. When the trigger is pressed to get ice (Indicator etc.), ice type cannot be changed. You should release the trigger (Indicator etc.), change the ice type and take ice again. For this purpose, you can take ice again after changing the ice type on the indicator .
Cleaning the water tank
- Remove the water filling tank inside the door shelf.
- Detach it by holding both sides of the door shelf.
- Remove and clean the cover of watertank
WARNING
Do not fill the water tank with fruit juice, fizzy drinks, alcoholic beverages
or other liquids which are not suitable to be used with water dispenser. Using
such liquids will cause malfunction and irreparable damage in the water
dispenser. Using the water dispenser in this way is not covered by the
guarantee. These types of specific chemicals and additives in the
beverages/liquids may cause material damage in the water dispenser.
WARNING
Components of the water tank and water dispenser should not be washed in dishwasher.
Egg holder
You can place the egg holder on the door or ody shelf you wish. If the egg holder is to be placed on the body shelf, we recommend you to choose colder ower shelves. Never place the egg holder on the freezer compartment
Crisper
The refrigerator’s crisper is designed to keep vegetables fresh by preserving their humidity. For this purpose, the overall cold air circulation is intensified in the crisper. Keep fruits and vegetables in this compartment. Keep the green leaved vegetables and fruits separately to prolong their life.
Crisper Technologies
Blue Light Fruits and vegetables stored in the crispersthat are illuminated with a blue light continue their photosynthesis by means of the wavelength effect of blue light and thus preserve their vitamin content. HarvestFresh Fruits and vegetables stored in crispers illu minated with theHarvestFresh technology preserve their vitamins for a longer time thanks to the blue, green, red lights and dark cycles, which simulate a day cycle. When the door of your refrigerator is opened during the dark period of theHarvestFresh technology, your refrigerator shall sense this automatically and illuminate the crisper with one of the blue, green or red lights respectively for your convenience. After you have closed the door of the refrigerator, the dark period will continue, representing the night time in a day cycle.
Dairy Products Cold Storage Area
Cold Air Storage Compartment This compartment provides lower temperature inside the refrigerator. Use this bin tostore delicatessen (salami, sausages, dairy products and etc. that requires lower storage temperature or meat, chicken or fish products for immediate consumption. Do not store fruits and vegetables inside this bin.
Humidity Controlled Crispe r Evorfroch
With the humidity controlled crisper feature, the humidity of vegetables and fruits is kept under control and the food is kept fresh for a longer period of time. We recommend that you place leafy vegetables such as lettuce, spinach and similar vegetables that are sensitive to moisture loss in the crisper, not upright on their roots, but as horizontally as possible. When placing the vegetables, place heavy and hard vegetables at the bottom and light and soft ones on the top, taking into account the specific weights of vegetables. Never leave vegetables in plastic bags in the crisper. Leaving them in plastic bags causes vegetables to rot in a short time. In situations where contact with other vegetables is not preferred, use packaging materials such as paper that has a certain level of porosity in terms of hygiene. Do not put fruits that have a high ethylene gas production such as pear, apricot, peach and particularly apple in the same crisper with other vegetables and fruits. The ethylene gas coming out of these fruits might cause other vegetables and fruits to mature faster and rot in a shorter period of time.
Maintenance and Cleaning
WARNING:
Read the “Safety Instructions” section first.
WARNING
Unplug the refrigerator before cleaning it.
- Do not use sharp or abrasive tools toclean the product. Do not use materials such as household cleaning agents, soap, detergents, gas, gasoline, thinner,alcohol, wax, etc.
- The dust shall be removed from the ventilation grill on the rear of the product at least once a year (without opening the cover). Clean the product with a dry cloth. For products with Water Dispenser / Ice
For products with Water Dispenser / Ice Maker
- If the water in the water tank has waited for 2-3 weeks, it shall be replaced.
- The water tank and the components of the water dispenser shall not be washed in dishwashers.
- Melt a teaspoonful of carbonate in thewater. Moisten a piece of cloth in the water and wring out. Wipe the device with this cloth and dry off thoroughly.
- Take care to keep water away from the lamp’s cover and other electrical parts.
- Clean the door with a damp cloth. Remove door and body racks, as well as all contents within the refrigerator. Remove the door racks by lifting them upwards. Clean and dry the racks, then attach back in place by sliding from above.
- Do not use chlorinated water or cleaning products on the exterior surface and chromecoated parts of the product. Chlorine will cause rust on such metallic surfaces.
- Do not use sharp and abrasive tools, soap, house cleaning materials, detergents, gas, gasoline, varnish and similar
- substances to prevent deformation of the plastic part and removal of prints on the part. Use warm water and a soft cloth for cleaning, and then dry it.
On the products without a No-Frost feature;
- Water droplets and icing up to a thickness of a finger may occur on the rear wall of the freezer compartment. Do not clean, and never apply oils or similar ma- terials.
- Use a mildly dampened microfibre cloth to clean the external surface of theproduct. Sponges and other types of cleaning clothes may cause scratches.
- To clean all removable components during the cleaning of the interior surface of the product, wash these componentswith a mild solution consisting of soap, water and carbonate. Wash and dry thoroughly. Prevent contact of water with illumination components and the control panel.
- Take care to keep water away from the lamp’s cover and other electrical parts.
- Clean the door with a damp cloth. Remove all contents to remove the door and body racks. Remove the door racks by lifting them upwards. Clean and dry the shelves, then attach back in place by sliding from above.
- Do not use chlorinated water or cleaning products on the exterior surface and chromecoated parts of the product. Chlorine will cause rust on such metallic surfaces.
- Do not use sharp and abrasive tools, soap, house cleaning materials, detergents, gas, gasoline, varnish and similar substances to prevent deformation of theplastic part and removal of prints on the part. Use warm water and a soft cloth for cleaning, and then dry it. On the products without a No Frost feature, water droplets and icing up to a thickness of a finger may occur on the
- rear wall of the freezer compartment. Do not clean, and never apply oils or similarmaterials.Use a mildly dampened micro fibre cloth to clean the external surface of the product. Sponges and other types of cleaning clothes may cause scratches. To clean all removable components during the cleaning of the interior surface of the product, wash these components with amildsolution consisting of soap, water and carbonate. Wash and dry thoroughly. Prevent contact of water with illumination components and the control panel.
CAUTION:
Do not use vinegar, rubbing alcohol or other alcohol based cleaningagents on any interior surface. Stainless Steel External Surfaces Use a nonabrasive stainless steel cleaning agent and apply it with a soft lint-free cloth. To polish, gently wipe the surface with a microfibre cloth dampened with water and use dry polishing chamois. Always followthe veins of the stainless steel.
Preventing Odours
The product is manufactured free of any odorous materials. However, keeping the food in inappropriate sections and improper cleaning of internal surfaces may lead to odours.
- To avoid this, clean the inside with carbonated water every 15 days.
- Keep the foods in sealed holders, as micro-organisms arising from foods kept inunsealed containers will cause bad odour.
- Do not keep expired and spoilt foods in the refrigerator.
Protecting Plastic Surfaces
Oil spilled on plastic surfaces may damagethe surface and must be cleaned immediately with warm water.
Troubleshooting
Check this list before contacting the service. Doing so will save you time and money. This list includes frequent complaints that are not related to faulty workmanship or materials. Certain featuresmentioned herein may not apply to your product. The refrigerator is not working.
- The power plug is not fully settled. >>> Plug it in to settle completely into the socket.
- The fuse connected to the socket powering the product or the main fuse is blown. >>> Check the fuse. Condensation on the side wall of the cooler compartment (MULTI ZONE, COOL CONTROL and FLEXI ZONE).
- The door is opened too frequently. >>> ke care not to open the product’s door too frequently.
- The environment is too humid. >>> Do not install the product in humid environments.
- Foods containing liquids are kept in unsealed holders. >>> Keep the foods containing liquids in sealed holders.
- The product’s door is left open. >>> Do not keep the product’s door open for long periods.
- The thermostat is set to a very cool temperature. >>> Set the thermostat to an appropriate temperature.
Compressor is not working.
- In case of sudden power failure or pulling the power plug off and putting back on,the gas pressure in the product’s cooling system is not balanced, which triggers the compressor thermic safeguard. The product will restart after approximately 6minutes. If the product does not restart after this period, contact the service.
- Defrosting is active. >>> This is normal for a fully automatic defrosting product. The defrosting is carried out periodically.
- The product is not plugged in. >>> Make sure the power cord is plugged in.
- The temperature setting is incorrect. >>>Select the appropriate temperature setting.
- The power is out. >>> The product will continue to operate normally once the power is restored.
The refrigerator’s operating noise is increasing while in use.
- The product’s operating performancemay vary depending on the ambient temperature variations. This is normal and not a malfunction. The refrigerator runs too often or for too long.
- The new product may be larger than theprevious one. Larger products will run for longer periods.
- The room temperature may be high. >>>The product will normally run for long periods in higher room temperature.
- The product may have been recently plugged in or a new food item is placed inside. >>> The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside. This is normal.
- Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food into the product.
- The doors were opened frequently or kept open for long periods. >>> The warm air moving inside will cause the product to run longer. Do not open the doors too frequently.
- The freezer or cooler door may be ajar. >>> Check that the doors are fully closed.
- The product may be set to a temperature that is too low. >>> Set the temperature to a higher degree and wait for the product to reach the adjusted temperature.
- The cooler or freezer door washer may be dirty, worn out, broken or not properly settled. >>> Clean or replace the gasket. Damaged / torn door washer will cause the product to run for longer periods to preserve the current temperature.
The freezer temperature is very low, but the cooler temperature is adequate.
- The freezer compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.
The cooler temperature is very low, but the freezer temperature is adequate.
- The cooler compartment temperature is set to a very low degree. >>> Set the cooler compartment temperature to a higher degree and check again.
The food items kept in cooler compart ment drawers are frozen.
- The cooler compartment temperature is set to a very low degree. >>> Set the cooler compartment temperature to a higher degree and check again.
The temperature in the cooler or the freezer is too high.
- The cooler compartment temperature is set to a very high degree. >> Temperature setting of the cooler compartment has an effect on the temperature in the freezer compartment. Wait until the temperature of relevant parts reach the sufficient level by changing the temperature of cooler or freezer compartments.
- The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently.
- The door may be ajar. >>> Fully close the door.
- The product may have been recently plugged in or a new food item is placed inside. >>> This is normal. The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside.
- Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food into the product.
Shaking or noise.
- The surface is not flat or durable >>> If the product is shaking when moved slowly, adjust the stands to balance the product. Also make sure the ground is sufficiently durable to bear the product.
- Any items placed on the product may cause noise. >>> Remove any items placed on the product.
- The product is making noise of liquid flowing, spraying etc.
The product’s operating principles involve liquid and gas flows. >>> This is normal and not a malfunction.
There is sound of wind blowing coming from the product.
- The product uses a fan for the cooling process. This is normal and not a malfunction.
There is condensation on the product’s internal walls.
- Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
- The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently; if open, close the door.
- The door may be ajar. >>> Fully close the door. There is condensation on the product’s exterior or between the doors.
There is condensation on the product’s exterior or between the doors.
- The ambient weather may be humid, this is quite normal in humid weather. >>> The condensation will dissipate when the humidity is reduced.
The interior smells bad.
- The product is not cleaned regularly. >>> Clean the interior regularly using sponge, warm water and carbonated water.
- Certain holders and packaging materials may cause odour. >>> Use holders and packaging materials without free of odour.
- The foods were placed in unsealed holders. >>> Keep the foods in sealed holders. Microorganisms may spread out of unsealed food items and cause bad odour.
- Remove any expired or spoilt foods fromthe product.
The door is not closing.
- Food packages may be blocking the door. >>> Relocate any items blocking the doors.
- The product is not standing in full upright position on the ground. >>> Adjust the stands to balance the product.
- The surface is not flat or durable >>> Make sure the surface is flat and sufficiently durable to bear the product.
The crisper is jammed.
- The food items may be in contact with the upper section of the drawer. >>> Reorganize the food items in the drawer. Temperature on the product surface.
- High temperature may be observed between two doors, on the side panels and on the rear grill area while your product is operated. This is normal and it does not require servicing.
Fan continues to operate when the door is opened.
- Fan may continue to operate when the freezer door is open.
WARNING:
If the problem persistsafter following the instructions in his section, contact your vendor or an Authorized Service. Do not try to repair the product. This is normal.
DISCLAIMER / WARNING
Some (simple) failures can be adequatelyhandled by the enduser without any safety issue or unsafe use arising, provided that they are carried out within the limits and in accordance with the following instructions (see the “Self Repair” section). Therefore, unless otherwise authorized inthe “Self Repair” section below, repairsshall be addressed to registered professional repairers in order to avoid safety issues. A registered Professional repairer is aprofessional repairer that has been granted access to the instructions and spare parts list of this product by the manufacturer ac cording to the methods described in legislative acts pursuant to Directive 2009/125/ EC.
However, only the service agent (i.e.au thorized professional repairers) that you can reach through the phone number given in the user manual/warranty card or through your authorized dealer may provide service under the guarantee terms. Therefore, please be advised that repairs by professional repairers (who are not authorized by) Beko shall void the guarantee.
Self-Repair
Self-repair can be done by the end-userwith regard to the following spare parts:door handles,door hinges, trays, baskets and door gaskets (an updated list is also available support.beko.com as of 1st March 2021). Moreover, to ensure product safety and toprevent risk of serious injury, the mentioned self-repair shall be done following the instructions in the user manual for selfrepair or which are available in sup port.beko.com. For your safety, unplug the product before attempting any self-repair. Repair and repair attempts by end-users for parts not included in such list and/or not following the instructions in the user manuals for self-repair or which are available in support.beko.com, might give raise tosafety issues not attributable to Beko, and will void thewarranty of the product. Therefore, it is highly recommended that end-users refrain from the attempt to carry out repairs falling outside the mentioned list of spare parts, contacting in such casesauthorized professional repairers or registered professional repairers.
On the contrary, such attempts by end-users may cause safety issues and damage the product and subsequently cause fire, flood, electrocution and serious personal injury to occur. By way of example, but not limited to,the following repairs must be addressed to authorized professional repairers or re gistered professional repairers.compressor, cooling circuit, main board inverter board,display board, etc. The manufacturer/seller cannot be held liable in any case where end-users do not comply with the above. The spare part availability of the refriger ator that you purchased is 10 years.During this period, original spare parts will be available to operate the refrigerator properlyThe minimum duration of guarantee of therefrigerator that you purchased is 24 months. This product is equipped with a lighting source of the “G” energy class. The lighting source in this product shall only be replaced by Professional repairer.
BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS
The standard guarantee starts from the date of original purchase of the product and lasts for a period of0 twelve (12) months unless Beko pic (the “Manufacturer”) agrees to extend the guarantee for the product in writing. If you have purchased an American style Fridge freezer, the standard guarantee starts from the date of original purchase of the product, and lasts for a period of twenty four (24) months unless Beko plc (the “ManuAALIAN ANARA TA AVANE DRA MIGRANTRA YAENA MEANIEME
If you have any questions about the guarantee on your product (including how
long it is valid), please contact your retailer or ourcontact centre on 0333
207 9710(UK and Northern Ireland) or01 862 3411 (Republicof Ireland)This
guarantee does not in any way diminish or affect your statutory rights in
connec tion with the product. This guarantee is inaddition to your statutory
rights as a consumer. If you have any questions about these rights, please
contact the retailerfrom which you purchased the product. In certain
circumstances, it is possible that your statutory rights may offer additional
or higher level]s of protection than those offered under the terms of this
guarantee.
What is covered by this guarantee?
- Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
- Functional replacement parts to repair aproduct.
- The costs of a Beko Approved Engineer to carry out the renair
What is not covered?
- Transit and delivery damage.
- Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
- Accessories and/or consumable items including but not limited to ice trays,scrapers, cutlery baskets, filters and light bulbs.
- Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.
- Repairs to a product operated at any time on commercial or non-residential household premises (unless we have previouslyagreed to the installation environment). This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept and will not be held liable for any financialloss incurred in connection withthe failure of any product to operate in accordance with the expected standards. Such financial loss includes but is not limited to lossarising from:
- Time taken off work.
- Damaged food, clothing or other items.
- Meals taken at restaurants or fromtakeaways.
- General compensation for inconvenience.
Important Notes
- Your product is designed and built for domestic household use only.
- The guarantee will automatically be void if the product is installed or is used in commercial or non-residentialdomestic household premises, unless we have previously agreed to the installation environment.
- The product must be correctly installed, located and operated in accordance with the instructions contained in the User Instructions Booklet provided with your product.
- Professional installation by a qualified Electrical Domestic Appliance Installeris recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).
- Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland) registered gas installer.
- This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of Ireland.
- This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be void if the product is resold.
- This guarantee does not apply to graded sales (where the product is purchased as a “second”).
- Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this guarantee. If you have any questions, please call our Call Centre on the number set out above.
- The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.
- Optional extras, where available (i.e. extendable feet) are supplied on achargeable basis only
Does Beko offer replacements?
This is a repair only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs relatedto disconnecting the faulty product and installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any ser vice call if:
- You cannot provide evidence that your product is covered by this guarantee.
- Where a service call has been made andthe engineer finds that there is no fault with your product.
- That your product has not been installed or operated in accordance with the UserInstructions Booklet.
- That the fault was caused by something other than faulty materials, defective comnonents or manufacturina defects
- For missed appointments. Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the right to terminate the guarantee ifyou fail to pay the costs for the service call in atimely manner. If you are a resident of the United Kingdom,this guarantee will be governed by English law and subject to the English Courts, save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply. If you are resident in the Republic of Ire- land, this guarantee will be governed by Irish law and the Irish courts will have jurisdiction. This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Wat-ford,Hertfordshire.WD18 8QU. Beko plc is registe ed in England and Wales with company registration number 2415578
BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it within 90 days of purchase by completing the online registration form, then the standard 12 month guarantee will be extended to 24 months, under the same terms and conditions as detailed in our Standard Guarantee Terms and Conditions.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe
place; you will need to have this documentation Please take a few moments to
complete the details below, as you will need this information when you call
us, or to
use our online services. When you call us you may be required to input your
serial number into your telephone keypad. For help please visit
beko.co.uk/support/model-findavailable should the product require attention
under guarantee
-
The product model number is printed on the Operating Instruction Booklet / User guide
• The product model and serial number is printed on the Rating Label affixed to the applianc -
• The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of purchasepaperwork Recording of these details alone will notcount as proof of purchase. A valid proof ofpurchase is required for requesting service under guarantee
Model number| Serial number| Purchased from|
Date of purchase
---|---|---|---
| | |
For service under guarantee or for product advice please call our Contactcentre
Before requesting service please check the troubleshooting guide in the Operating Instructions booklet, as a charge may be levied where no fault is found, and even though your product may still be under guarant After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinets or furniture to be removed or moved.It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be required to input your serial number into your telephone keypad during your call.
UK Mainland & Northern Ireland: 0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and are charged at the basicrate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service provider for exact call charge
Republic of Ireland: 01 862 3411
Service once the manufacturers guarantee has expired If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee
agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a charge. Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411 Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and choose a product support topic from the list of options. Complete the required details and click send message.
Product registrations
-
For UK registrations please visit
-
beko.co.uk/register and for the Republic of
-
Ireland visit beko.ie/register.
References
- Beko Appliance & Guarantee Registration | Beko UK
- Product Support | Beko UK
- Beko Appliance & Guarantee Registration | Beko Ireland
- Freestanding & Built-In Home & Kitchen Appliances | Beko UK
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>