hp i5-13420H Gaming Laptop User Guide

hp i5-13420H Gaming Laptop

Product Information

Specifications

• First Edition: March 2023
• Document Part Number: N34991-001

Legal Information

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product Notice

This guide describes features that are common to most products. Some features might not be available on your computer.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software Terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety Warning Notice

This section contains safety warnings and precautions that should be followed when using the product. Please refer to the user manual for detailed safety instructions.

About this Guide

This guide provides basic information for using and upgrading this product, including topics such as components, features, networks, and HP resources.

Table of Contents

Here is the summary of the contents of this user guide:

1. Enjoying entertainment features
   • Using the camera
   • Using the HyperX Cloud II Core Wireless headset (select products only)
2. Navigating the screen
   • Using an optional keyboard or mouse
   • Using an on-screen keyboard (select products only)

Product Usage Instructions

Enjoying Entertainment Features

Using the Camera

To use the camera feature, follow these steps:

1. Open the camera application on your device.
2. Position your device to capture the desired image or video.
3. Adjust camera settings as needed (e.g., resolution, flash).
4. Tap the capture button to take a photo or start recording a video.
5. Review and edit your captured media as desired.

Using the HyperX Cloud II Core Wireless Headset (select products only)

To use the HyperX Cloud II Core Wireless headset, please refer to the separate user manual provided with the headset. Follow the instructions in the manual for pairing, connecting, and adjusting audio settings.

Navigating the Screen

To navigate the screen, follow these steps:

1. Use the touchpad or mouse to move the cursor on the screen.
2. Tap or click on icons, buttons, or links to perform actions or access applications.
3. Swipe or scroll using touch gestures to navigate through content.
4. Use keyboard shortcuts (if available) for quick navigation and actions.

Using an Optional Keyboard or Mouse

If you have an optional keyboard or mouse, connect it to your device using the appropriate connection method (e.g., USB, Bluetooth). Once connected, you can use the keyboard or mouse to input text, navigate the screen, and interact with applications.

Using an On-Screen Keyboard (select products only)

If your device supports an on-screen keyboard, you can use it for text input. To access the on-screen keyboard, follow these steps:

1. Tap on a text field or area where text input is required.
2. The on-screen keyboard will appear automatically.
3. Tap on the keys of the on-screen keyboard to enter text.

Connecting Devices to a USB Type-C Port (select products only)

If your device has a USB Type-C port, you can connect compatible devices to it for data transfer or charging. Follow these steps:

1. Ensure that the device you want to connect is compatible with USB Type-C.
2. Insert the USB Type-C connector of the device into the USB Type-C port on your device.
3. If necessary, install any required drivers or software for the connected device.
4. Your device should recognize and configure the connected device automatically.

FAQs

1. Q: How can I access the latest user guides for my product?

A: You can access the latest user guides by visiting http://www.hp.com/support and following the instructions to find your product. Then select Manuals.

1. Q: What should I do if I don’t accept the software license
   terms?

A: If you don’t accept the software license terms, you can return the entire unused product (hardware and software) within 14 days for a full refund, subject to the refund policy of your seller. Please contact your seller for further information.

User Guide
SUMMARY This guide provides basic information for using and upgrading this product, including topics such as components, features, networks, and HP resources.

Legal information
© Copyright 2023 HP Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA and the NVIDIA logo are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Miracast® is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: March 2023
Document Part Number: N34991-001

Product notice
This guide describes features that are common to most products. Some features might not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com. If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/ SmodeFAQ.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user- accessible surface temperature limits defined by applicable safety standards.
iii

Processor configuration setting (select products only)
Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
iv Processor configuration setting (select products only)

About this guide
This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task. NOTE: Contains additional information to emphasize or supplement important points of the main text. TIP: Provides helpful hints for completing a task.\\

Getting started

This computer is a powerful tool designed to enhance your work and entertainment.
Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources.

Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on page 60.
If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a network on page 18.
Become familiar with the computer hardware and software. For more information, see Getting to know your computer on page 3 and Enjoying entertainment features on page 23.
Update or purchase antivirus software. See Using antivirus software on page 48.
Access HP Support Assistant app–For quick online support, open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Additional information

Resource

Contents

Setup Instructions

Overview of computer setup and features

HP support

Online chat with an HP technician

For HP support, go to http://www.hp.com/support, and Support telephone numbers follow the instructions to find your product.
Replacement parts videos (select products only) or ­
Maintenance and service guides Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant. HP service center locations

or ­ Select the question mark icon in the taskbar.

Getting started 1

Table 1-1 Additional information (continued)

Resource

Contents

Safety & Comfort Guide

Proper workstation setup

To access this guide:

Guidelines for posture and work habits that increase your comfort and decrease your risk of injury

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Electrical and mechanical safety information

or ­

Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the internet to access the latest version of the user guide.

Regulatory, Safety, and Environmental Notices

Important regulatory notices, including information about proper battery disposal, if needed.

To access this document:

Select the Search icon in the taskbar, type support in the search box, and then select HP Documentation.

Limited Warranty*

Specific warranty information about this computer

To access this document:

Select the Search icon in the taskbar, type support in the search box, and then select HP Documentation.

or ­

Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet to access the latest version of the user guide.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.

2 Chapter 1 Getting started

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Locating hardware
To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Locating software
To find out what software is installed on your computer, right-click the Start button, and then select Apps and Features.
Right side
Identify the components on the right side of the computer. NOTE: Refer to the illustration that most closely matches your computer.

Table 2-1 Right-side components and their descriptions

Component

Description

(1)

USB Type-C® SuperSpeed port with HP Sleep Connects a USB device, provides high-speed data transfer,

and Charge

and charges small devices (such as a smartphone), even

when the computer is off.

NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.

­ and ­

Connects a display device that has a USB Type-C connector, providing DisplayPortTM output.

Getting to know your computer 3

Table 2-1 Right-side components and their descriptions (continued)

Component

Description

(2)

USB SuperSpeed ports (2)

Connect USB devices, provide high-speed data transfer, and (for select products) charge small devices (such as a smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

(3)

HDMI® port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High- Definition Multimedia Interface® (HDMI) device.

(4)

AC adapter and battery light

White: The AC adapter is connected and the battery is fully charged.

Blinking amber: The AC adapter is disconnected and the battery has reached a low battery level.

Amber: The AC adapter is connected and the battery is charging.

Off: The battery is not charging.

(5)

Power connector

Connects an AC adapter.

(6)

Vent

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(7)

USB SuperSpeed port with HP Sleep and

Connects a USB device, provides high-speed data transfer,

Charge

and charges small devices (such as a smartphone), even

when the computer is off.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

Left side
Identify the components on the left side of the computer. NOTE: Refer to the illustration that most closely matches your computer.

Getting to know your computer

Table 2-2 Left-side components and their descriptions

Component

Description

(1)

RJ-45 (network) jack/status lights

Connects a network cable.

White: The network is connected.

Amber: Activity is occurring on the network.

(2)

USB SuperSpeed port with HP Sleep and

Connects a USB device, provides high-speed data transfer,

Charge

and charges small devices (such as a smartphone), even

when the computer is off.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

(3)

Vent (select products only)

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4)

Audio-out (headphone)/Audio-in

Connects optional powered stereo speakers, headphones,

(microphone) combo jack

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does

not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.

(5)

USB Type-C Thunderbolt ports with HP Sleep Connect USB devices, provide high- speed data transfer, and

and Charge and DisplayPort output (2)

charge small devices (such as a smartphone), even when the

computer is off.

­ or ­

NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small

external device.

­ and ­

Connect display devices that have a USB Type-C connector, providing DisplayPort output.

NOTE: Your computer might also support a Thunderbolt docking station.

Left side 5

Table 2-2 Left-side components and their descriptions (continued)

Component

Description

USB Type-C SuperSpeed ports with HP Sleep Connect USB devices, provide high- speed data transfer, and

and Charge (2)

charge small devices (such as a smartphone), even when the

computer is off.

NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.

­ and ­

Connect display devices that have a USB Type-C connector, providing DisplayPort output.

Display
The computer display can include essential components such as speakers, antennas, cameras, and microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.
Wake-on-voice (select products only)
Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
To access the wake-on-voice settings, follow these steps:
1. Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei.
2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings page, where you can select your wake-on-voice features.
3. Follow the on-screen instructions.
NOTE: Allow the XiaoWei app to continue running on the computer.

6 Chapter 2 Getting to know your computer

Table 2-3 Display components and their descriptions

Component

Description

(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

(2)

Internal microphones (2)

Record sound.

(3)

Camera

Allows you to video chat, record video, and record still images. To use your camera, see Using the camera on page 23. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Using Windows Hello (select products only) on page 48.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

(4)

Camera privacy cover

By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera’s view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.

(5)

Camera light

On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.

Keyboard area 7

NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings. Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter. 2. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter. 2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
8 Chapter 2 Getting to know your computer

Table 2-4 Touchpad components and their descriptions

Component

(1)

Touchpad zone

(2)

Left touchpad button

(3)

Right touchpad button

Description
Reads your finger gestures to move the pointer or activate items on the screen.
NOTE: For more information, see Using touchpad and touch screen gestures on page 30.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.

Lights
Identify the lights on the computer. NOTE: Your computer might look slightly different from the following illustration.

Lights 9

Table 2-5 Lights and their descriptions

Component

(1)

Caps lock light

(2)

Mute light

(3)

Touchpad light

(4)

Power light

Description
On: Caps lock is on, which switches the key input to all capital letters.
On: Computer sound is off.
Off: Computer sound is on.
On: The touchpad is off.
Off: The touchpad is on.
On: The computer is on.
Blinking (select products only): The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unnecessary components.
Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power.

Special keys
Identify the special keys. NOTE: Refer to the illustration that most closely matches your computer.

10 Chapter 2 Getting to know your computer

Table 2-6 Special keys and their descriptions

Component

(1)

Action keys

(2)

esc key

(3)

fn key

(4)

Windows key

(5)

Windows application key

(6)

Power button

Description
Execute frequently used system functions as defined by the icon symbols on f1 through f12 function keys. See Action keys on page 12.
Displays system information when pressed in combination with the fn key.
Executes specific functions when pressed in combination with another key.
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
Displays options for a selected object.

When the computer is off, press the button briefly to turn on the computer.
When the computer is on, press the button briefly to initiate Sleep.
When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:

Right-click the Power icon and sleep settings.

, and then select Power

Special keys 11

Table 2-6 Special keys and their descriptions (continued)

Component

Description

(7)

OMEN key

Opens the OMEN Gaming Hub software.

See HP OMEN Gaming Hub on page 13 for more information.

(8)

Calculator key

Opens the calculator.

(9)

num lock key (select products only)

Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(10)

Integrated numeric keypad (select products A separate keypad to the right of the alphabet keyboard.

only)

When num lock is pressed, the keypad can be used like an

external numeric keypad.

NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.

Action keys

Action keys execute frequently used system functions as defined by the icon symbols on f1 through f12. The action keys vary by computer.

If you do not see one of these icons on your keyboard, your computer does not include the feature associated with the icon.

To use an action key, press the fn key in combination with the action key.

Table 2-7 Action keys and their descriptions

Icon

Description

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only). To conserve battery power, turn off this feature.
Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

12 Chapter 2 Getting to know your computer

Table 2-7 Action keys and their descriptions (continued)

Icon

Description

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the touchpad on or off.

Turns the Windows key off and on.

HP OMEN Gaming Hub
HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs.
To open HP OMEN Gaming Hub, select the Start button, select All apps, select OMEN Gaming Hub, and then follow the on-screen instructions.
­ or ­

Press the OMEN key

at the top-right side of the keyboard.

The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following features:
NOTE: Some features are available on select products only.
Cam & Voice Enhancer: Improve your streaming quality with AI-powered video and audio effects and enhancements (NVIDIA® RTX GPUs only).
System Vitals: Monitor the computer status and performance.
Undervolting: Adjust the voltage of the computer to use less power and decrease the amount of heat generated.
Light Studio: Coordinate your color scheme and easily sync your lighting effects across your OMEN devices.
Lighting: Customize the keyboard lighting.
Network Booster: View and adjust network priorities and settings.

HP OMEN Gaming Hub 13

Performance Control: Adjust the thermal temperature and power levels of your computer to improve performance.
Gaming Device Lighting and Macros: Configure the lighting and macro keys when an external supported gaming device is connected (select products only).
My Games: Locate and launch games from your library. Graphics Switcher: Use Graphics Mode to switch between Hybrid or Discrete graphics. Oasis Live: A virtual room for you and your friends to game together. Gallery: View and change your OMEN wallpaper backgrounds. Optimizer: Boost your game and clean up the clutter on your computer to optimize performance. Advanced PBO: Adjust the AMD Advanced Precision Boost Overdrive settings to fine-tune the
power and performance of the AMD APU (selected models only). Help: Access “How to” information and frequently asked questions.
NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard.
Rear
Identify the rear components.
NOTE: Refer to the illustration that most closely matches your computer.

Table 2-8 Rear components and their descriptions

Component

(1)

Vents

(2)

Power connector

Description
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an AC adapter.
NOTE: To ensure that your computer operates at full performance and can charge the battery when using resource-intensive applications, use the AC adapter that ships with your computer. You can use an optional 100 W/20 V Type-C adapter or power bank when running light-load tasks. System-off charging is supported only when you use a 20 V Type-C adapter or power bank.

14 Chapter 2 Getting to know your computer

Table 2-8 Rear components and their descriptions (continued)

Component

Description

(3)

AC adapter and battery light

White: The AC adapter is connected and the

battery is fully charged.

Blinking amber: The AC adapter is disconnected and the battery has reached a low battery level.

Amber: The AC adapter is connected and the battery is charging.

Off: The battery is not charging.

(4)

RJ-45 (network) jack/status lights

Connects a network cable.

White: The network is connected.

Amber: Activity is occurring on the network.

(5)

HDMI port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High- Definition Multimedia Interface (HDMI) device.

(6)

USB SuperSpeed port

Connects a USB device, provides high-speed data

transfer, and (for select products) charges small

devices (such as a smartphone) when the computer is

on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

Bottom
Identify the bottom components.

Bottom 15

Table 2-9 Bottom components and their descriptions

Component

(1)

Speakers (2)

(2)

Vent

Description
Produce sound.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Service label–Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Table 2-10 Service label components Component (1) Serial number (2) Product ID (3) HP product name and model number

16 Chapter 2 Getting to know your computer

Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period
Table 2-12 Service label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Regulatory labels–Provide regulatory information about the computer. Wireless certification labels–Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17

3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more wireless devices.
WLAN device–Connects the computer to wireless local area networks, which are commonly referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. The WLAN device in your computer communicates with a wireless router or a wireless access point.
HP Mobile Broadband Module–Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
Bluetooth® device–Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together– typically within 10 m (approximately 33 ft) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or both of these features.
Airplane mode key (also called wireless button or wireless key) Operating system controls
Airplane mode key
The computer might have an airplane mode key, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.
To use operating system controls, on the taskbar, right-click the network status icon, and then select Network and Internet settings.
Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access.

Connecting to a network

NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service.
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon to open the Quick Settings menu. Select the arrow next to the wireless icon, and the connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN that you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Network and Internet settings.
2. Select Wi-Fi, and then select Show available known networks.
3. Connect to one of the available networks.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, right-click the network status icon at the far right of the taskbar to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile broadband service. The number might be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.
Locating mobile operator settings
To locate mobile operator settings:
1. On the taskbar, right-click the network status icon.
2. Select Network and Internet settings.
3. Under the Network & Internet section, select Cellular, and then, under More cellular settings select Mobile operator settings.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it
Using HP Mobile Broadband (select products only) 19

might be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator might provide it separately from the computer.
Connecting with HP Mobile Broadband
To connect with HP Mobile Broadband:
1. On the taskbar, select the network icon to open the Quick Settings menu.
2. Select the arrow next to the signal bars icon to connect.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.
Using eSIM (select products only)
Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly used SIM that you can use to download different profiles from selected carriers.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need to get a SIM card from your mobile operator, and you can quickly switch between mobile operators and data plans. For example, you might have one cellular data plan for work and a different plan with another mobile operator for personal use. If you travel, you can connect in more places by finding mobile operators with plans in that area.
You can implement eSIMs using these methods:
Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card. In this case, the eSIM is not limited to a single carrier (physical blank eSIM).
You must add an eSIM profile to connect to the internet using cellular data. To add a profile, manage SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in the search bar.
Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS- equipped systems.
To enable GPS, be sure that location is enabled under the Location setting.
1. Select the Search icon in the taskbar, type location in the search box.
2. Select Location privacy settings, and then make sure that location services are enabled.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices.
Computers (desktop, notebook) Phones (cellular, cordless, smartphone) Imaging devices (printer, camera)
20 Chapter 3 Connecting to a network

Audio devices (headset, speakers) Mouse External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. In the taskbar, select the Search icon, type bluetooth in the search box, and then select
Bluetooth and other devices settings. 2. Enable Bluetooth, if it is not already enabled. 3. Select Add device, and then in the Add device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on- screen instructions. NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device. NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices might have additional requirements; see the documentation provided with the device.
Connecting to a wired network–LAN (select products only)
Use a LAN connection to connect the computer directly to a router in your home (instead of working wirelessly) or to connect to an existing network at your office. If there is no RJ-45 (network) port on the computer, connecting to a LAN requires a network cable and a network jack or an optional docking device or expansion product. To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting Bluetooth devices 21

22 Chapter 3 Connecting to a network

4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.
Using the camera
Your computer has one or more cameras that enable you to connect with others for work or play. Cameras can be front facing, rear facing, or pop up. To determine which camera or cameras are on your product, see Getting to know your computer on page 3. Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your computer and information on page 46 for details about using Windows Hello. You can enhance your computer privacy by covering the lens with the camera privacy cover. By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera’s view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens. To use your camera, select the Search icon in the taskbar, type camera in the search box, and then select Camera from the list of applications. NOTE: The first time you select the Camera app, you must select whether Camera can access your precise location.
Using the HyperX Cloud II Core Wireless headset (select products only)
Your computer might include a HyperX Cloud II Core Wireless headset. You can connect the headset using the headset’s built-in wireless transceiver or USB wireless receiver. For information about setting up and using the headset, see the documentation included with the headset.
Enjoying entertainment features 23

NOTE: It is recommended that you fully charge the headset before first use.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select products) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer’s instructions. To connect high- definition speakers to the computer, see Setting up HDMI audio on page 27. Before connecting speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this document: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.
To connect wireless headphones to your computer, follow the device manufacturer’s instructions.

Enjoying entertainment features

Connecting headsets
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this document: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.
To connect wireless headsets to your computer, follow the device manufacturer’s instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
Sound settings
To view or change sound settings, follow these steps. 1. Select the Search icon in the taskbar, type control panel in the search box, and then select
Control Panel. 2. Select Hardware and Sound, and then select Sound.
Audio settings
Your computer might include an enhanced sound system by Bang & Olufsen, B&O, or another provider. As a result, your computer might include advanced audio features that can be controlled through an audio control panel specific to your sound system. Use the audio control panel to view and control audio settings. Select the Search icon in the taskbar, type audio control in the search box, and then select the
audio control panel for your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.
Connecting headsets 25

Connecting a Thunderbolt device using a USB Type-C cable (select products only)
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the instructions. NOTE: To connect a USB Type-C ThunderboltTM device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device. 3. Press fn + f1 to cycle through one of four display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and external device. Extend: View the screen image extended across both the computer and external device. Second screen only: View the screen image on the external device only. Each time you press fn + f1, the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
HDMI (high-definition media interface) cables connect high-definition devices for enhanced audio and video.
Connecting a high-definition TV or monitor using HDMI
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions.
26 Chapter 4 Enjoying entertainment features

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. 1. Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shape can vary by product.
2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press fn + f1 to cycle through one of four display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external
device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press fn + f1, the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. Turn on HDMI audio
After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following this procedure. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, select Sound
settings, and then select More sound settings.
Setting up HDMI audio 27

2. On the Playback tab, select the name of the digital output device. 3. Select Set Default, and then select OK. Return audio to computer speakers Follow these steps to return the audio stream to the computer speakers. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, select Sound
settings, and then select More sound settings. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK.
Discovering and connecting to Miracast-compatible wireless displays (select products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your current apps. 1. Select the Search icon in the taskbar, type connect in the search box, and then select Connect to
a wireless display. 2. Under Scale & layout, select Connect next to Connect to a wireless display. 3. Select a setting, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies from your USB devices to view on your computer. To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.
Connecting devices to a USB Type-C port (select products only)
To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.
28 Chapter 4 Enjoying entertainment features

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external device.
Connecting devices to a USB Type-C port (select products only) 29

5 Navigating the screen

Depending on your computer model, you can navigate the computer screen using one or more methods. Use touch gestures directly on the computer screen. Use touch gestures on the touchpad. Use an optional mouse or keyboard (purchased separately). Use an on-screen keyboard. Use a pointing stick.

Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right touchpad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter.
To customize gestures and see videos of how they work, select the Search icon in the taskbar, type control panel in the search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if you have a precision touchpad and find additional information, select Start, select Settings, select Bluetooth & devices, and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap

Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select the item. Double-tap an item to open it.

Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your
fingers together.

Navigating the screen

Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart.
Two-finger slide (touchpad and precision touchpad)
Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image.
Two-finger tap (touchpad and precision touchpad)
Tap two fingers on the touchpad zone to open the options menu for the selected object. NOTE: The two-finger tap performs the same function as right-clicking with a mouse.
Three-finger tap (touchpad and precision touchpad)
By default, the three-finger tap opens the taskbar search box. Tap three fingers on the touchpad zone to perform the gesture.
Two-finger slide (touchpad and precision touchpad) 31

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.
Four-finger tap (touchpad and precision touchpad)
By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting.
Three-finger swipe (touchpad and precision touchpad)
By default, the three-finger swipe switches between open apps and the desktop. Swipe 3 fingers away from you to see all open windows. Swipe 3 fingers toward you to show the desktop. Swipe 3 fingers left or right to switch between open windows.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a gesture setting.
Four-finger swipe (precision touchpad)
By default, the four-finger swipe switches between open desktops. Swipe 4 fingers away from you to see all open windows. Swipe 4 fingers toward you to show the desktop. Swipe 4 fingers left or right to switch between desktops.
32 Chapter 5 Navigating the screen

To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.
One-finger slide (touch screen)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move. To move an object, press and hold your finger on an object, and then drag your finger to move the
object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
Using an on-screen keyboard (select products only)
Select products have an on-screen keyboard. 1. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of
the taskbar. 2. Begin typing.
NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it. NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
One-finger slide (touch screen) 33

6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation.
IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.
Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 34.
Hibernation–The Hibernation state is automatically initiated if the battery reaches a critical level or the computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 35.
Initiating and exiting Sleep
You can initiate Sleep several ways. Select the Start button, select the Power icon, and then select Sleep. Close the display (select products only). Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12. Briefly press the power button (select products only). You can exit Sleep in any of the following ways: Briefly press the power button. If the computer is closed, raise the display (select products only). Press a key on the keyboard (select products only). Tap the touchpad (select products only).

Managing power

When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen.
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power and sleep settings. 1. Select the Search icon in the taskbar, type power, and then select Choose a power plan. 2. In the left pane, select Choose what the power buttons do (wording might vary by product). 3. Depending on your product, you can enable Hibernation for battery power or external power in any
of the following ways: Power button–Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate. Sleep button (select products only)–Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate. Lid (select products only)–Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate. Power menu–Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box. The Power menu can be accessed by selecting the Start button. 4. Select Save changes. To initiate Hibernation, use the method that you enabled in step 3. To exit Hibernation, briefly press the power button.
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows password before your work returns to the screen.
Shutting down (turning off) the computer
The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer.
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended period. The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button.
1. Save your work and close all open programs.
Initiating and exiting Hibernation (select products only) 35

2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, select the Power icon, and then select Shut down.
Press and hold the power button for at least 10 seconds.
If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery.

Using the Power icon
Different Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

The Power icon

is located on the Windows taskbar. The Power icon allows you to quickly access

power settings and view the remaining battery charge.

To view the percentage of remaining battery charge, place the mouse pointer over the Power

icon

.

To view power and battery settings, right-click the Power icon sleep settings.

, and then select Power and

Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.
NOTE: Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. The charging time might vary by ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.

36 Chapter 6 Managing power

Displaying battery charge
When you are using your computer while running on battery power only, periodically check the battery charge.
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

Finding battery information in HP Support Assistant (select products only)
Follow these steps to access battery information: 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app. ­ or ­ Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery:
HP Battery Check Information about battery types, specifications, life cycles, and capacity
Conserving battery power
Be sure to conserve battery power and maximize battery life.
Lower the brightness of the display. Turn off wireless devices when you are not using them. Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
Stop, disable, or remove any external media cards that you are not using. Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the battery light and power icon indicate a low battery level.
The battery light (select products only) indicates a low or critical battery level. ­ or ­

The Power icon

shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon on page 36.

Displaying battery charge 37

The computer takes the following actions for a critical battery level: If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly
in the Sleep state and then shuts down and loses any unsaved information. If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Resolving a low battery level
You can quickly resolve low-battery-level conditions.
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power. AC adapter Optional docking device or expansion product Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter. 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app. ­ or ­ Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the computer box.
38 Chapter 6 Managing power

The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions: When charging or calibrating a battery When installing or updating system software When updating the system BIOS When writing information to a disc (select products only) When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power: The battery begins to charge.

The Power icon

changes appearance.

When you disconnect external power: The computer switches to battery power.

The Power icon

changes appearance.

Running on external power 39

7 Maintaining your computer
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE: It is not necessary to run Disk Defragmenter on solid- state drives. To run Disk Defragmenter: 1. Connect the computer to AC power. 2. Select the Search icon in the taskbar, type defragment in the search box, and then select
Defragment and Optimize Drives. 3. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: 1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup. 2. Follow the on- screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions. You drop the computer. You move the computer with the display closed while the computer is running on battery power. A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.

Maintaining your computer

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you do not get the most out of your equipment. Depending on your operating system, you can use the following methods to update programs and drivers:
Updating both programs and drivers on page 41 Updating programs only on page 41 Updating drivers only on page 41
Updating both programs and drivers
Use this procedure to update both programs and drivers. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app. or ­ Select the question mark icon in the taskbar. 2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for updates. 3. Follow the on-screen instructions.
Updating programs only
Use this procedure to update programs only. 1. Select Start, and then select Microsoft Store. 2. Select the dots next to your profile picture in the top- right corner, and then select Downloads and
updates. 3. On the Downloads and updates page, select Get updates, and then follow the on-screen
instructions.
Updating drivers only
Use this procedure to update drivers only. 1. Select the Search icon in the taskbar, type windows update settings in the search box, and
then select Windows Update settings.
Identifying HP 3D DriveGuard status 41

2. Select Check for updates, and then follow the on-screen instructions.
NOTE: If Windows does not find a new driver, go to the device manufacturer’s website, and follow the instructions.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. 1. Start HP Easy Clean in one of the following ways:
Select the Start menu, and then select HP Easy Clean. ­ or ­
Select the HP Easy Clean icon in the taskbar. ­ or ­
Select Start, and then select the HP Easy Clean tile. 2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 42 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 43 for guidelines to help prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer. For computers with wood veneer, see Caring for wood veneer (select products only) on page 44. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
42 Chapter 7 Maintaining your computer

directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 43 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 42, Caring for wood veneer (select products only) on page 44, or both, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex- sensitive) when cleaning the surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
Cleaning your computer with a disinfectant 43

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal.
Clean the wood with a dry, static-free microfiber cloth or chamois. Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
Do not expose the wood to sun or moisture for long periods of time. If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth. Avoid contact with any substance that might dye or discolor the wood. Avoid contact with sharp objects or rough surfaces that might scratch the wood. See Removing dirt and debris from your computer on page 42 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 43 for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Traveling with or shipping your computer
If you must travel with or ship your computer, follow these tips to keep your equipment safe.
Prepare the computer for traveling or shipping: ­ Back up your information to an external drive. ­ Remove all discs and all external media cards, such as memory cards. ­ Turn off and then disconnect all external devices. ­ Shut down the computer.
Take a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it with the rest of your
luggage.
IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you can use your computer. In-flight computer use is at the discretion of the airline.
If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”
44 Chapter 7 Maintaining your computer

The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.
If you are traveling internationally, follow these suggestions: ­ Check the computer-related customs regulations for each country or region on your itinerary. ­ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to run the computer from a voltage converter kit that is sold for appliances.
Traveling with or shipping your computer 45

8 Securing your computer and information

Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
NOTE: Some security features listed in this chapter may not be available on your computer.

Using passwords
A password is a group of characters that you choose to secure your computer information and to protect online transactions. You can set several types of passwords. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. You can set additional passwords in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.
To create and save passwords, use the following tips:
To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a file on the computer.
When creating passwords, follow requirements set by the program.
Change your passwords at least every 3 months.
An ideal password is long and has letters, punctuation, symbols, and numbers.
Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings.
NOTE: For additional information about Windows passwords, such as screen-saver passwords:
Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
­ or ­
Select the question mark icon in the taskbar.

Setting Windows passwords

Windows passwords can help protect your computer from unauthorized access.

Table 8-1 Types of Windows passwords and their functions

Password

Function

User password

Protects access to a Windows user account.

Securing your computer and information

Table 8-1 Types of Windows passwords and their functions (continued)

Password

Function

Administrator password

Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

Setting Setup Utility (BIOS) passwords

BIOS passwords provide additional layers of security for your computer.

Table 8-2 Types of BIOS passwords and their functions

Password

Function

Administrator password

Must be entered each time you access Setup Utility (BIOS).

Power-on password

If you forget your administrator password, you cannot access Setup Utility (BIOS). Must be entered each time you turn on or restart the computer.

If you forget your power-on password, you cannot turn on or restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. 1. Start Setup Utility (BIOS):
Computers or tablets with keyboards: Turn on or restart the computer, quickly press esc, and then press f10.
Tablets without keyboards: a. Turn on or restart the tablet, and then quickly hold down the volume up button. – or Turn on or restart the tablet, and then quickly hold down the volume down button. – or Turn on or restart the tablet, and then quickly hold down the Windows button. b. Tap f10.
2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes take effect when the computer restarts.

Setting Setup Utility (BIOS) passwords 47

Using Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to enroll your fingerprint, your facial ID, and set up a PIN. After enrollment, you can use your fingerprint reader, facial ID, or PIN to sign in to Windows. To set up Windows Hello: 1. Select the Start button, select Settings, select Accounts, and then select Sign-in options. 2. If you do not have a password set up, you must add one before you can use other sign- in options.
Select Password, and then select Add. 3. Select Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), and then
select Set up. 4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID
and set up a PIN.
IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or special characters, select the include letters and symbols check box.
Using internet security software
When you use your computer to access email, a network, or the internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. HP strongly recommends that you upgrade the security software trial offer or purchase the software of your choice to fully protect your computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage that they cause. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. An antivirus program may be preinstalled on your computer. HP strongly recommends that you use the antivirus program of your choice to fully protect your computer. For more information about computer viruses, select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ­ or ­ Select the question mark icon in the taskbar.
48 Chapter 8 Securing your computer and information

Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer, network, or both, or it can be a combination of both hardware and software. There are two types of firewalls to consider: Host-based firewalls–Software that protects only the computer it is installed on. Network-based firewalls–Installed between your DSL or cable modem and your home network to
protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.
IMPORTANT: Microsoft® sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.
You can install these updates automatically. To view or change the settings:

1. Select the Start button, select Settings, and then select Windows Update.
2. Follow the on-screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen
   instructions.
   Using HP TechPulse (select products only)
   HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. You can quickly download and install the software, which is highly cost-effective relative to traditional in-house solutions. For more information, go to https://www.hpdaas.com/.
   Securing your wireless network
   When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) such as coffee shops and airports may not provide any security.
   Using firewall software 49

Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer’s instructions.
50 Chapter 8 Securing your computer and information

9 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Turn on or restart the computer and quickly press f10. ­ or ­ Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ­ or ­ Select the question mark icon in the taskbar.
2. Under My notebook, select Specifications. Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 51).
Using Setup Utility (BIOS) 51

2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
In Windows, press ctrl+alt+s. To check for later BIOS versions, see Preparing for a BIOS update on page 52.
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
­ or ­ Select the question mark icon in the taskbar.
2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow t

References

• HP® Computer and Laptop Store | HP.com
• Experience the Power of Windows 11 OS, Computers & Apps | Microsoft
• AccessibilityAssociation
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® Official Site
• index | HP® Official Site
• Print On Demand process for HP product documents | HP® Support
• HP PC Hardware Diagnostics | HP® Support
• hp.com/support
• ISO/IEC 40500:2012 - Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0
• Accessibility Technology & Tools | Microsoft Accessibility
• Experience the Power of Windows 11 OS, Computers, & Apps | Microsoft
• index | HP® Official Site
• Public Sector Home | HP® Official Public Sector Site
• hpdaas.com/
• Microsoft Support

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