beko B5W1241A Washing Machine User Manual
- June 16, 2024
- Beko
Table of Contents
beko B5W1241A Washing Machine
Specifications
- Model: B5W1241AW
- Date of Manufacture: 07/07/2023
Product Information
The Washing Machine is designed to provide efficient and effective washing of laundry. It is equipped with various features to ensure safety, convenience, and energy-saving operation. Please read the user manual carefully before using the product.
Safety Instructions
1.1 Intended Use
The Washing Machine is intended for household use and is designed for washing various types of laundry.
1.2 Safety of Children, Vulnerable Persons and Pets
Keep children, vulnerable persons, and pets away from the machine during operation to prevent accidents. Ensure that the machine is properly installed and operated under adult supervision.
1.3 Electrical Safety
Before plugging in the machine, ensure that the electrical supply meets the specified requirements mentioned in the user manual. Use a properly grounded electrical outlet to prevent electric shock.
1.4 Handling Safety
When moving or handling the machine, use appropriate lifting techniques and avoid excessive force to prevent personal injury and damage to the machine.
1.5 Installation Safety
Follow the installation instructions provided in the user manual to ensure safe and stable installation of the machine. Ensure that the machine is placed on a level surface and all connections are securely made.
1.6 Operational Safety
Do not operate the machine with wet hands or when standing on a wet surface. Avoid opening the door during operation to prevent water spillage and injury.
1.7 Maintenance and Cleaning Safety
Before performing any maintenance or cleaning tasks, disconnect the machine from the power supply. Follow the instructions provided in the user manual for safe maintenance and cleaning procedures.
Important Instructions for Environment
2.1 Compliance with WEEE Directive
Dispose of the machine in accordance with local regulations and the WEEE Directive to minimize environmental impact.
2.2 Package Information
Recycle the packaging materials responsibly. Refer to the packaging information section in the user manual for details on recycling options.
Product Usage Instructions
Installation
4.1 Appropriate Installation Location
Choose a suitable location for installing the washing machine. Ensure that there is enough space for proper ventilation and access to water and electrical connections.
4.2 Assembly of Bottom Panel Covers
Follow the instructions provided in the user manual to assemble the bottom panel covers securely.
4.3 Removing Transportation Safety Bolts
Before using the machine, remove the transportation safety bolts according to the instructions in the user manual.
4.4 Connecting to Water Supply
Connect the washing machine to a suitable water supply using the provided hoses. Follow the instructions in the user manual for proper connection.
4.5 Connecting the Drain Hose to the Drain
Connect the drain hose of the washing machine to a suitable drain according to the instructions provided in the user manual.
4.6 Adjusting the Stands
Adjust the stands of the washing machine to ensure stability and proper leveling. Refer to the user manual for instructions on adjusting the stands.
4.7 Electrical Connection
Make the electrical connection of the washing machine following the instructions provided in the user manual. Ensure that the machine is properly grounded.
4.8 Start Up
After completing the installation, follow the start-up instructions in the user manual to initialize the washing machine.
Preliminary Preparation
5.1 Sorting the Laundry
Sort the laundry according to color, fabric type, and washing instructions before loading it into the machine.
5.2 Preparing Laundry for Washing
Pre-treat stains and remove any objects from pockets before loading the laundry into the machine.
5.3 Tips for Energy and Water Saving
Follow the energy and water-saving tips provided in the user manual to optimize the washing process.
5.4 Loading the Laundry
Open the loading door and load the sorted laundry into the machine. Do not overload the machine and ensure proper distribution of the load.
5.5 Correct Load Capacity
Refer to the load capacity guidelines mentioned in the user manual to determine the appropriate amount of laundry to be loaded.
5.6 Using Detergent and Softener
Add the recommended amount of detergent and softener to the corresponding compartments in the detergent drawer. Follow the instructions in the user manual for detergent usage.
5.7 Tips for Efficient Washing
Follow the tips provided in the user manual for efficient washing, such as selecting appropriate programs, adjusting temperature and spin speed, and using auxiliary functions.
5.8 Displayed Programme Duration
Refer to the displayed program duration on the control panel to estimate the time required for the selected washing program.
6 Operating the Product
6.1 Control Panel
Familiarize yourself with the control panel of the washing machine. It includes various buttons and indicators for program selection and operation.
6.2 Symbols on the Display
Understand the symbols displayed on the control panel to interpret the status and settings of the washing machine.
6.3 Programme and Consumption Table
Refer to the program and consumption table provided in the user manual to understand the available washing programs and their corresponding settings.
6.4 Programme Selection
Select the desired washing program using the buttons on the control panel. Refer to the user manual for program descriptions and recommended usage.
6.5 Programmes
Explore the different washing programs available in the machine, such as cotton, synthetics, delicates, quick wash, etc. Each program is designed for specific types of laundry.
6.6 Temperature Selection
Select the desired temperature for the washing program using the temperature selection button on the control panel. Follow the user manual for temperature recommendations based on fabric type.
6.7 Spin Speed Selection
Adjust the spin speed according to your preference or requirements using the spin speed selection button on the control panel. Higher spin speeds result in faster drying but may cause more creasing.
6.8 Auxiliary Function Selection
Explore and select auxiliary functions to enhance the washing process, such as pre-wash, extra rinse, time delay, etc. Refer to the user manual for detailed descriptions of each function.
6.8.1 Auxiliary Functions
Understand the available auxiliary functions and their benefits. Activate or deactivate these functions as per your requirements during the washing process.
6.8.2 Functions/Programmes Selection
Learn how to select and combine different functions and programs to customize the washing process according to your specific needs.
7 Maintenance and Cleaning
7.1 Cleaning the Detergent Drawer
Regularly clean the detergent drawer to remove any residue or buildup. Follow the instructions in the user manual for proper cleaning procedures.
7.2 Cleaning the Loading Door and the Drum
Keep the loading door and drum clean to prevent odors and maintain optimal washing performance. Use a damp cloth and mild detergent for cleaning.
7.3 Cleaning the Body and Control Panel
Wipe the body and control panel of the washing machine with a soft cloth to remove dust and stains. Avoid using abrasive or corrosive substances.
7.4 Cleaning the Water Intake Filters
Regularly clean the water intake filters to prevent clogging and ensure proper water flow. Refer to the user manual for instructions on cleaning the filters.
7.5 Draining Remaining Water and Cleaning the Pump Filter
In case of water draining issues, clean the pump filter to remove any debris or blockages. Follow the user manual for detailed instructions on draining and cleaning the pump filter.
8 Troubleshooting
Refer to the troubleshooting section in the user manual for common issues and their solutions. Follow the provided instructions to resolve any problems with the washing machine.
FAQs
Q: Can I wash delicate fabrics in this machine?
A: Yes, the washing machine has a specific program for delicates. Follow the user manual guidelines for washing delicate fabrics.
Q: How do I clean the detergent drawer?
A: To clean the detergent drawer, remove it from the machine and wash it with warm water and mild detergent. Rinse thoroughly and dry before reinserting it.
Q: What should I do if the machine does not start?
A: Check if the power supply is properly connected. Ensure that the door is closed securely. Refer to the troubleshooting section in the user manual for further assistance.
Q: Can I use bleach in this washing machine?
A: Yes, you can use bleach in the appropriate dispenser compartment. Follow the user manual instructions for using bleach.
Washing Machine
User Manual
B5W1241AW
2820531176/ EN/ / 07/07/2023 15:06
Please read this user manual first!
Dear Customer, Thank you for choosing Beko product. We hope that you get the
best results from your product which has been manufactured with high quality
and state-of-the-art technology. Therefore, please read this entire user
manual and all other accompanying documents carefully before using the
product. Follow all warnings and information in the user manual. Thus, you
protect yourself and your product against possible dangers. Keep the user
manual. If you hand over the product to someone else, provide the user manual
as well. Warranty terms, usage and troubleshooting methods of your product are
in user guide. Symbols and Definitions The following symbols are used in the
user guide:
Danger that could result in death or injury. Important information or useful
hints about usage. Read the user manual. Recyclable materials.
Hot surface warning. WARNING Danger that may result in property damage to the
product or its environment.
EN / 3
Safety Instructions
This section includes the safety instructions necessary to prevent the risk of
personal injury or material damage. Our company shall not be held responsible
for damages that may occur if these instructions are not observed. ·
Installation and repair opera-
tions shall always be performed by Authorised Service. · Use original spare
parts and accessories only. · Do not repair or replace any component of the
product unless it is clearly specified in the user manual. · Do not modify the
product.
1.1 Intended Use
· The product’s bench life is 10 years. During this period, original spare
parts will be available to operate the appliance properly.
· This product has been designed for domestic use. It is not for commercial
purposes or it should not be used out of its intended use.
· The product must only be used for washing and rinsing of laundry that are
marked accordingly
· This appliance is intended to be used in household and similar applications.
For example;
Personnel kitchens of stores, offices and other work environments;
Ranches,
By customers of hotels, motels and other accommodation facilities,
Bed and breakfasts, hostellike environments,
Common areas of apartment blocks or laundries.
1.2 Safety of Children, Vulnerable Persons and Pets
· This product may be used by children aged 8 years and older and persons with
underdeveloped physical, sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or instruction concerning
use of the appliance in a the product safe way and the hazards involved.
· Children under the age of 3 should be kept away unless continuously
supervised.
EN / 4
· Electrical products are dangerous for children and pets. Children or pets
should not play with, climb on top or inside the product. Check inside the
product before use.
· Use child lock to prevent children from intervening with the product.
· Do not forget to close the loading door when leaving the room where the
product is located. Children and pets may get locked inside and drown.
· Children should not perform cleaning and user maintenance works without an
adult’s supervision.
· Keep the packaging materials away from children. Risk of injury and
suffocation.
· Keep all detergents and additives used for the product away from children’s
reach.
· Cut the power cable and break and deactivate the locking mechanism of the
loading door before disposing of the product for children’s safety.
1.3 Electrical Safety
· Product should be unplugged during installation, maintenance, cleaning and
repair procedures.
· If the power cable is damaged, it must be replaced by the authorised service
in order to avoid possible risks.
· Do not tuck the power cable under and behind the product. Do not place heavy
objects on the power cable. Do not over bend, crush and touch the power cable
to sources of heat.
· Do not use an extension cord, multi-plug or adaptor to operate your product.
· The plug shall be easily accessible. If this is not possible, a mechanism
that meets the electrical legislation and that disconnects all terminals from
the mains (fuse, switch, main switch, etc.) shall be available on the
electrical installation.
· Do not touch the plug with wet hands.
· When unplugging the appliance, don’t hold the power cord, but the plug.
· Make sure the plug is not wet, dirty or dusty.
1.4 Handling Safety
· Unplug the product before moving, remove the water outlet and water main
connections. Drain any water left inside the product.
EN / 5
· The product is heavy, do not move alone. Do not hold extruding parts such as
the laundry loading door to lift and move the product. The upper tray should
be tightly fixed for moving.
· Your product is heavy; it should be carried carefully by two people if a
staircase is involved. It may cause injuries if your product falls on you. Do
not hit and drop the product while carrying.
· Carry the product in an upright position.
· Make sure that the hoses as well as the power cable are not folded, pinched
or crushed after the product is fitted into its place after installation or
cleaning procedures.
1.5 Installation Safety
· Check the information on the manual and installation instructions to prepare
the product for installation and make sure the electrical mains, clean water
mains and water outlet are suitable. If not, call a qualified electrician and
plumber to have them make the necessary arrangements. These operations are the
responsibility of the customer.
· Check for any damage on the product before installing it. Do not have the
product installed if it is damaged.
· Injuries may occur if hands are put into uncovered slots. Close the holes of
the transportation safety bolts with plastic plugs.
· Do not install or leave the product at locations where it may be exposed to
external environment conditions.
· Do not install the product at locations where the temperature drops below 0
ºC.
· Do not place the product on a carpet or similar surface. It would create
fire hazard since it cannot receive air from underneath.
· Place the product on a level and hard surface and balance with the
adjustable legs.
· Connect the product to a grounding plug protected by a fuse suitable to the
current values on the type label. Make sure the grounding is carried out by an
expert electrician. Do not use the product without suitable grounding to
local/national regulations.
· Plug the product in a socket with voltage and frequency values suitable to
those indicated on the type label.
EN / 6
· Do not plug the product to loose, broken, dirty, greasy sockets or sockets
that has come out their seats or sockets with a risk of water contact.
· Use the new hose set provided with the product. Do not re-use old hose sets.
Do not make additions to the hoses.
· Connect the water inlet hose directly to the water tap. The pressure from
the tap should be minimum 0.1 MPa (1 bar) and maximum 1MPa (10 bars). 10 to 80
litres of water should be running from the tap in a minute in order for the
product to function properly. If the water pressure is above 1 MPa (10 Bars),
a pressure-reducing valve should be fitted. The maximum allowed temperature is
25°C.
· Fit the end of the water discharge hose to the dirty water discharge drain,
the sink or the bathtub.
· Place the power cable and houses in locations without risk of tripping.
· Do not install the product behind a door, a sliding door or at another
location that will prevent the door from opening completely.
· If a drier is to be placed on the product, fix with a suitable connection
apparatus obtained from the authorised service.
· There is a risk of contact with electrical pieces when the upper trays is
removed. Do not dismantle the upper tray of the product.
· Place the product at least 1 cm away from the edges of furniture.
1.6 Operational Safety
· When you are using the appliances, use only detergents, softeners and
supplements suitable for washing machines.
· Do not use chemical solvents on the product. These materials contain an
explosion risk.
· Do not operate defective or damaged products. Unplug the product (or turn
off the fuse it is connected to), turn off the water tap and call an
authorised service.
· Do not place sources of ignition (burning candle, cigarettes, etc.) or
sources of heat (irons, furnaces, ovens, etc.) on top of or near the product.
Do not put inflammable/explosive materials near the product.
· Do not get on the product.
EN / 7
· Unplug the product and turn off the tap if you will not be using the product
for long periods.
· Detergent/maintenance materials may splash out of the detergent drawer if it
is opened while the machine is working Contact of the detergent with your skin
and eyes is dangerous.
· Make sure pets do not climb inside the product. Check inside the product
before use.
· Do not force open the locked loading door. The door will open once the
washing is completed. If the door does not open, use the solutions for
“loading door does not open” error in the Troubleshooting section.
· Do not wash elements contaminated with gasoline, kerosene, benzene,
reducers, alcohol or other inflammable or explosive materials and industrial
chemicals.
· Do not directly use dry cleaning detergent and do not wash, rinse or spin
laundry contaminated with dry cleaning detergent.
· Do not place your hands into the rotating drum. Wait until the drum no
longer rotates.
· Do not place your hand or a metal object under the washing machine.
· If washing laundry at high temperatures, the discharged washing water would
burn your skin if in contact with your skin, for ex. when the discharge hose
is connected to the tap. Do not touch the discharge water.
· Take the following precautions to prevent formation of biofilm and
malodours:
Make sure the room where the washing machine is placed is well ventilated.
Wipe the door gasket and loading door glass with a dry and clean cloth at
the end of the programme.
· The glass of the loading door will heat up when washing at high
temperatures. Therefore, do not touch the loading door glass while washing,
especially children.
1.7 Maintenance and Cleaning Safety
· Do not wash the product with pressure washers, by spraying vapour, water or
pouring water.
EN / 8
· Do not use sharp or abrasive tools to clean the product. Do not use
household cleaners, soap, detergent, gas, gasoline, thinner, alcohol, varnish,
etc. while cleaning.
· Cleaning agents containing solvents might reek poisonous fumes( for ex.
cleaning solvent. Do not use cleaning products containing solvents.
· There may be detergent residues in the detergent drawer when you open it for
cleaning.
· Do not dismantle the filter of the discharge pump while the product is
running.
· The temperature in the machine may rise up to 90ºC. Clean the filter after
the water in the machine cools down in order to avoid risk of getting burnt.
Important Instructions for Environment
2.1 Compliance with WEEE Directive
This product complies with EU WEEE Directive (2012/19/EU). This product bears
a classification symbol for waste electrical and electronic equipment (WEEE).
This product has been manufactured with high quality parts and materials which
can be reused and are suitable for recycling. Do not dispose of the waste
product with normal domestic and other wastes at the end of its service life.
Take it to the collection center for the recycling of electrical and
electronic equipment. Please consult your local authorities to learn about
these collection centers.
Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.
Compliance with RoHS Directive: The product you have purchased complies with
EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited
materials specified in the Directive.
2.2 Package Information
Packaging materials of the product are manufactured from recyclable materials
in accordance with our National Environment
EN / 9
Technical Specifications
Supplier’s name or commercial brand
Model name
Nominal Capacity (kg) Maximum spin speed (cycle/min) Built-In Height (cm)
Width (cm) Depth (cm) Single Water inlet / Double Water inlet Electrical
connection (V/Hz) Total current (A) Total power (W) Main model code
Beko B5W1241AW 7178577800
12 1400 No 84,5
60 63 + / 230 V / 50 Hz 10 2200 1622
The model information as stored in the product database can be reached by
entering following website and searching for your model identifier (*) found
on energy label. https://eprel.ec.europa.eu/
The consumption values apply when wireless network connection is turned off.
EN / 10
Installation
Please read the “Safety Instructions” section first!
Your washing machine automatically detects the amount of laundry placed inside
when selecting a program. While installing the product, before the first use,
calibration should be done to ensure that the laundry amount is detected in
the most accurate way. To do this, select the Drum Cleaning program and
cancel the spin function. Start the program without laundry. Wait for the
program to finish, which will take about 15 minutes. The program name may
vary depending on the model. For the appropriate program selection, review the
program descriptions section.
· Please contact the nearest Authorised Service for the installation of the
appliance.
· Make sure that the installation and electrical connections of the product
are performed by authorised service agent. Manufacturer shall not be held
responsible for damages caused by operations performed by unauthorised
persons.
· Preparation of the location and electrical, tap water and waste water
installations at the place of installation is under customer’s responsibility.
· Make sure that the water inlet and discharge hoses as well as the power
cable are not folded, pinched or crushed while pushing the product into its
place after installation or cleaning procedures.
· Prior to installation, visually check if the product has any defects on it.
Do not have the product installed if it is damaged. Damaged products cause
risks for your safety.
4.1 Appropriate Installation Location
· Place the product on a hard and level floor. Do not place it onto a carpet
with high pile or other similar surfaces. Placing on an improper floor shall
cause noise and vibration problems.
· Total weight of the washing machine and the dryer -with full load- when they
are placed on top of each other reaches to approx. 180 kilograms. Place the
product on a solid and flat floor that has sufficient load carrying capacity.
· Do not place the product on the power cable.
· Do not install the product at places where temperature may fall below 0 ºC.
Freezing might damage your product.
· Leave a minimum space of 1 cm between the product and the furniture.
· If you will install the product on a surface with steps, never place it
close to the edge.
· Do not place the product on any platform. · Do not place heat sources such
as
cooker, irons, ovens, heater etc. on the appliance and do not use them on the
product.
4.2 Assembly of Bottom Panel Covers
With some models, the base parts of the products are completely closed. These
products do not have plugs and covers.
· In order to increase the sound comfort of the product, attach cover A after
removing the package foam.
EN / 11
Cover A
3. Attach the plastic covers supplied in the User Manual bag into the holes on the rear panel.
Tilt the machine back slightly. Rest the tabs of Cover A against the lower
panel. Complete the assembly by rotating the cover. · Cover B and the Cap are
optional. If avail-
able, attach cover B and the Cap. Cover B
Rest the tabs of Cover B against the lower panel. Complete the assembly by
rotating the cover. Cap
Insert the cap by pushing it with your finger. 4.3 Removing Transportation
Safety
Bolts 1. Loosen all transportation safety bolts
with an appropriate wrench until they turn freely. 2. Bend the inner part by
pressing it at the grip areas and pull the part out.
NOTICE Remove the transportation safety bolts before operating the product.
Otherwise, the product will get damaged.
NOTICE Keep the transportation safety bolts in a safe place to reuse when the
product needs to be moved again in the future. Install the transportation
safety bolts in reverse order of the disassembly procedure. Never move the
product without the transportation safety bolts properly fixed in place.
4.4 Connecting to Water Supply
NOTICE Models with a single water inlet shall not be connected to the hot
water tap. In such a case the laundry will get damaged or the product will
switch to protection mode and will not operate. Do not use old or used water
inlet hoses on a new product. It may cause water leakage from your machine and
stain your laundry.
1. Tighten all hose nuts by hand. Never use a tool when tightening the nuts.
2. Open the taps completely after making the hose connection to check for
water leaks at the connection points. If any leak occurs, turn off the tap and
remove
EN / 12
the nut. Check the gasket and tighten the nut carefully again. In order to
prevent the water leaks and resultant damages, keep the taps closed when you
do not use the product.
4.5 Connecting the Drain Hose to the Drain
1. Attach the end of the drain hose directly to waste water drain, washbasin
or bathtub.
Your house will be flooded if the water draining hose is dislocated during
water draining. There is also a risk of burning due to the high washing
temperatures. In order to prevent such situations and make sure that the
product performs water intake and drain processes without any problem, fix the
drain hose securely.
2. Connect the drain hose to a minimum height of 40 cm and a maximum height
of 100 cm.
3. Installing the water draining hose at ground level or close to the floor
(40 cm below) and then raising it makes water discharge difficult and the
laundry may come out extremely wet. Thus, follow the heights provided in the
figure.
4. To prevent the waste water to go back into the product again and to ensure
easy drainage, do not immerse the end of the hose into the waste water or do
not insert it into the drain for more than 15 cm. If it is too long, cut it
short.
5. The end of the hose should not be bent, it should not be stepped on and
the hose must not be pinched between the drain and the product. Otherwise,
water discharge issues may emerge.
6. If the length of the hose is too short, use it by adding an original
extension hose. The overall length of the hose shall not be longer than 3.2 m.
To prevent water leaks, always secure the connection between the extension
hose and the draining hose of the product with a suitable clamp so that it
does not come off and cause leaks.
4.6 Adjusting the Stands
WARNING In order to ensure that the product operates more silently and
vibration-free, it must stand level and balanced on its feet. Ensure that the
product is balanced by adjusting the feet. Otherwise, the product may move
from its place and cause crushing, noise and vibration problems. To avoid
damaging the lock nuts, do not use any tools to loosen the nuts.
1. Loosen the lock nuts on the feet by hand.
2. Adjust the feet until the product stands level and balanced.
3. Tighten all lock nuts again by hand.
EN / 13
4.7 Electrical Connection
Connect the product to a grounded outlet protected by a 13 A fuse. Our company
shall not be responsible for the damages that shall be incurred due to using
the product without grounding according to local regulations. · Connection
must comply with national
regulations. · The electrical connection cable infra-
structure of the product must be adequate and suitable for product
requirements. It is recommended to use a Ground Fault Circuit Breaker (GFCI).
· Power cable plug must be within easy reach after installation. · If the
current supply to the fuse or breaker in the house is less than 13 Amps, have
a qualified electrician install a 13 amp supply. · The voltage specified in
the “Technical specifications” section must be equal to your mains voltage. ·
Do not make connections via extension cables or multi-plugs. Overheating and
burning may occur due to the connecting cable.
Damaged power cables should be replaced by the authorised service in order to
prevent possible danger.
Important
Fitting a different plug: As the colours of the wires in the mains lead of
this appliance may not correspond with the coloured markings identifying the
terminals on your plug, proceed as follows:
1. Connect the green – yellow or green (earth) wire to the terminal in the
plug marked `E’ or with the symbol f or coloured green and yellow or green.
5 Preliminary Preparation
2. Connect the blue (neutral) wire to the terminal in the plug marked N’ or coloured black. 3\. Connect the brown (live) wire to the terminal in the plug markedL’ or
coloured red.
With the alternative plugs a 13 A fuse must be fitted either in the plug or
adaptor or in the main fuse box. If in doubt contact a qualified electrician.
4.8 Start Up Before starting to use the product make sure that the
preparations described in section “Environmental instructions” and
“Installation”. To prepare the product for washing laundry, perform first
operation in Drum Cleaning programme. If this programme is not available in
your product, apply the method which is described in section “Cleaning the
loading door and the drum”.
Some water has remained in the product due to the quality control processes in
the production. It is not harmful for the product.
Please read the “Safety Instructions” section first!
EN / 14
5.1 Sorting the Laundry
· Sort laundry according to type of fabric, colour, and degree of soiling and
allowable water temperature.
· Always observe the instructions given on the garment care labels.
5.2 Preparing Laundry for Washing
· Laundry items with metal attachments such as, underwiring, belt buckles or
metal buttons will damage the product. Remove the metal pieces or wash such
clothes by putting them in a laundry bag or pillow case.
· Take out all substances in the pockets such as coins, pens and paper clips,
and turn pockets inside out and brush. Such objects may damage the product or
cause noise problem.
· Put small size clothes such as infant’s socks and nylon stockings in a
laundry bag or pillow case.
· Place curtains in without compressing them. Remove curtain attachment items.
Curtain attachment items may cause pulling and tearing on the curtain.
· Fasten zippers, sew loose buttons and mend rips and tears.
· Wash “Machine washable” or “Hand washable” labelled products only with an
appropriate programme.
· Do not wash colours and whites together. New, dark coloured cottons release
a lot of dye. Wash them separately.
· Tough stains must be treated properly before washing.
· Wash trousers and delicate laundry turned inside out.
· Laundry that are subjected to materials such as flour, lime dust, milk
powder, etc. intensely must be shaken off before placing into the product.
Such dusts and powders on the laundry may build up on the inner parts of the
product in time and can cause damage.
5.3 Tips for Energy and Water Saving
Following information will help you use the product in an ecological and
energy/waterefficient manner. · Operate the product in the highest load
capacity allowed for the programme you have selected, but do not overload. See
“Programme and consumption table” · Observe the temperature instructions on
the detergent packaging. · Wash slightly soiled laundry at low temperatures. ·
Use faster programmes for small quantities of lightly soiled laundry. · Do not
use prewash and high temperatures for laundry that is not heavily soiled or
stained. · If you plan to dry your laundry in a dryer, select the highest spin
speed recommended during washing process. · Do not use more detergent than the
recommended amount on the detergent packaging.
5.4 Loading the Laundry
1. Open the loading door.
2. Put the laundry items into the product in a loose manner.
3. Push the loading door to close until you hear a locking sound. Ensure that
no items are caught in the door. The loading door is locked while a programme
is running. The door lock will open once the programme is completed. Then you
can open the loading door. If the door does not open, apply the solutions
provided for “Loading door cannot be opened” error in the Troubleshooting
section.
5.5 Correct Load Capacity
The maximum load capacity depends on the type of laundry, the degree of
soiling and the desired washing programme. The product automatically adjusts
the water amount according to the weight of the laundry put inside it.
EN / 15
Follow the instructions in “Programme and consumption table”. When the
appliances is overloaded product’s washing performance will drop. Moreover,
noise and vibration problems may occur. 5.6 Using Detergent and Softener
WARNING Read the manufacturer instructions on the package while using
detergents, softeners, starch, bleach and decolourants, anti-limescale and
follow the dosage information provided. Use a measuring cup, if any.
The detergent drawer comprises of three compartments: (1) for prewash, (2) for
main washing, (3) for softener, ( ) a syphon piece in the softener
compartment, ( ) there is a liquid detergent apparatus for liquid detergent
use in the main washing compartment. Detergent, Softener and Other Cleaning
Agents · Add detergent and softener before start-
ing the washing programme. · Do not leave the detergent drawer open
when the washing programme is on.
· If you are using a programme without pre-washing, do not put detergent in
the pre-wash compartment (compartment no. “1”).
· If you are using a program with prewash, start the machine after adding
powder detergent to the prewash and main wash compartments (compartments 1 and
2).
· Do not select a programme with prewashing if you are using a detergent pod
or dispensing ball. Place the detergent pod or the dispensing ball directly
among the laundry in the product.
· If you are using a liquid detergent, follow the directions under “Liquid
detergent use” and do not forget to bring the liquid detergent apparatus to
the correct position.
Choosing the Detergent type
Detergent type to be used depends on the washing programme, fabric type and
colour. · Use different detergents for coloured and
white laundry. · Wash your delicate clothes only with spe-
cial detergents (liquid detergent, wool shampoo, etc.) intended solely for
delicate clothes and at suggested programmes. · When washing dark coloured
clothes and quilts, it is recommended to use liquid detergent. · Wash woollens
at suggested programme with special detergent made specifically for woollens.
· Please review the programme descriptions part for suggested programme for
different textiles. · All recommendations about detergents are valid for
selectable temperature range of programmes.
Only detergents, softeners and additives suitable for washing machines should
be used. Do not use soap powder.
EN / 16
Adjusting the Detergent Amount
The amount of detergent depends on the amount of laundry, how soiled they are
and the water hardness. · Do not exceed the recommended dosage
values on the detergent packaging in order to eliminate excessive foam and
poor rinsing problems, to save money and protect the environment. · Use less
amounts of detergent for fewer or less soiled laundry.
Using Softeners
Put the softener in the softener compartment of the detergent drawer. · Do not
exceed the (>max<) level sign in
the softener compartment. · If the softener is not fluid, dilute with wa-
ter before placing in the softener compartment.
WARNING Do not use liquid detergents or other materials with cleaning
properties unless they are intended for use in washing machines for softening
the laundry.
Using Liquid Detergents
If the Product Has a Liquid Detergent Apparatus
· Press and rotate the apparatus at where it is shown when you want to use
liquid detergents. The part falling below will serve as a barrier for liquid
detergent.
· Clean with water at its place or by removing from its place when it is
necessary. Do not forget to place the apparatus in the main washing
compartment (compartment no. “2”) after cleaning.
· The apparatus should be up if you will use a powder detergent. The fan that
you would see in this position will mix the powder detergent and help it to
dissolve.
Use of Gel and Tablet Detergents
· If the detergent is fluid and there is no liquid detergent compartment in
your product, place the gel detergent in the main washing detergent
compartment in first water intake. If your product has a liquid detergent
compartment, fill the compartment with detergent before starting the
programme.
· If the gel detergent is not fluid or is in a capsule liquid tablet, place
directly inside the drum before washing.
· Put the tablet detergent in the main washing compartment (compartment no.
“2”) or directly inside the drum before washing.
Using Starch
· Put in the liquid starch, powder starch or fabric dye in the softener
compartment.
· Do not use softener and starch in the same washing programme simultaneously.
· Wipe the inside of the product with a damp and clean cloth after using
starch.
Using Anti-Limescale
· When necessary, only use anti-limescale produced for washing machines.
Using Bleach and Decolourants
· Select a programme with pre-washing and add bleach at the start of pre-
washing. Do not put detergent in the pre-wash compartment. As an alternative
application, select a programme with additional rinsing and add the bleach
while the product is receiving water to the detergent compartment in the first
rinsing step.
· Do not mix and use bleach and detergent together.
EN / 17
· As bleach may cause skin irritation use only small amounts (1/2 tea cups –
approximately 50 ml and rinse the laundry well.
· Do not pour bleach directly onto the laundry.
· Do not use bleach for coloured clothes. · Select a programme with low
temperat-
ure washing while using oxygen-based decolourants.
· Oxygen-based decolourants can be used together with detergents. However, if it does not have the same viscosity as the detergent, first place the detergent in compartment no. “2” in the detergent drawer and wait for the product to rinse away the detergent during water intake. Add the decolourant to the same compartment while the machine continues taking in water.
5.7 Tips for Efficient Washing
Soiling Level
Clothes
Light Colours and Whites
Colours
Black/Dark Col- Delicates/Wool-
ours
lens/Silks
(Recommended temperat- (Recommended temper-
ure range based on soil ature range based on
level: 40-90 °C)
soil level: cool -40 °C)
(Recommended temperature range based on soil level: cool -40 °C)
(Recommended temperature range based on soil level: cool -30 °C)
It may be necessary to Powder and liquid deter-
pre-treat the stains or per- gents recommended for
form prewash.
colours can be used at
Powder and liquid deter-
gents recommended for Heavily Soiled whites can be used at
(difficult stains such as grass, coffee, fruits and blood.)
dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains
dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches. Detergents
Liquid detergents suitable for colours and black/dark colours can be used at doses recommended for heavily soiled clothes.
Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
which do not contain de-
and the stains that are colourant should be
sensitive to bleaches.
used.
Normally Soiled
Powder and liquid detergents recommended for
(For example, whites can be used at stains caused dosages recommended by body on col- for normally soiled lars and cuffs) clothes.
Powder and liquid detergents recommended for colours can be used at dosages recommended for normally soiled clothes. Detergents which do not contain decolourant should be used.
Liquid detergents suitable for colours and black/dark colours can be used at doses recommended for moderately soiled clothes.
Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
Lightly Soiled
Powder and liquid detergents recommended for
(No visible stains exist.)
whites can be used at dosages recommended for lightly soiled clothes.
Powder and liquid detergents recommended for colours can be used at dosages recommended for lightly soiled clothes. Detergents which do not contain decolourant should be used.
Liquid detergents suitable for colours and black/dark colours can be used at doses recommended for lightly soiled clothes.
Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
EN / 18
5.8 Displayed Programme Duration
You can view the programme duration on the display of your machine while
selecting a programme. Depending on the amount of laundry you have loaded into
your machine, foaming, unbalanced load conditions, fluctuations in power
supply, water pressure and programme settings, the programme duration is
automatically adjusted while the programme is running.
Operating the Product
SPECIAL CASE: At programme start of Cottons and Cotton Eco programmes, display shows the duration of half load. It is the most common use case. After programme starts, in 20-25 minutes actual load is detected by the machine. And if the detected load is higher than half load; washing programme will be adjusted accordingly and programme duration increased automatically. You can follow this change on the display.
Please read the “Safety Instructions” section first!
EN / 19
6.1 Control Panel
23
4
1
12 11 10 9 8 7 6 5
1 Program selection button 3 Tightening level indicator Lights 5 Start/Pause button 7 Set end time button 9 Auxiliary function button 2 11 Tightening Speed Adjustment knob
2 Temperature level lights 4 Display 6 Remote control button 8 Auxiliary function button 3 10 Auxiliary function Push1 12 Temperature Adjustment knob
EN / 20
6.2 Symbols on the Display
1
2
3
4
5
6 7
8
17 16 15 14 13 12 11 10 9
1 Temperature indicator 3 Time Info 5 Program Tracking indicator 7 Add laundry
indicator 9 Remote Control indicator 11 Auxiliary function Indicators 3 13
Auxiliary function Indicators 2 15 No tightening indicator 17 Cold water
indicator
The visuals used for machine description in this section are schematic and may
not match exactly with the features of your machine.
2 Tightening Speed indicator 4 Cover Lock engaged symbol 6 No water indicator 8 Bluetooth connection indicator 10 Delayed start active indicator 12 Child Lock engaged symbol 14 Auxiliary function Indicators 1 16 Water drop indicator
EN / 21
6.3 Programme and Consumption Table
Auxiliary functions
Temperature °C
Maximum load (kg) Water consumption (lt) Energy consumption
(kWh) Max RPM Steam Extra Rinse AntiCrease+ Fast+ Prewash
Program
Temperature °C
90 12 115 3,00 1400 · · · · ·
Cottons
60 12 115 2,35 1400 · · · · ·
40 12 110 1,40 1400 · · · · ·
40*** 12 76,0 0,989 1400
Eco 40-60
40*** 6 58,0 0,570 1400
40*** 3 45,0 0,250 1400
Synthetics
60 5 85 1,65 1200 · · · · · 40 5 83 1,10 1200 · · · · ·
90 12 88 2,50 1400 · · · ·
Quick/Super Quick
60 12 88 1,50 1400 · · · ·
30 12 88 0,40 1400 · · · ·
Quick/Super Quick + Fast+
30 2 52 0,15 1400 · · · ·
Hand Wash
40 2,5 75 0,75 1200
·
Dark Care
40 6 90 1,10 1200 · * · · ·
Sports
40 5,5 75 0,85 1200
·
StainExpert
60 6 95 1,95 1400
··
Anti Allergy
90 9 148 3,30 1400
Duvet
60 – 105 1,70 800 · ·
Shirts
60 5 89 1,60 800 * · · · ·
SteamTherapy
–
1 1,5 0,11
–
Drum Clean
90 – 90 2,70 600 *
Downloaded Programme *****
Mix
40 5 93 1,20 800 ·
···
Towel
60 4 120 1,70 800 · *
Soft Toys
40 2 100 1,20 600
Curtain
40 3 105 1,00 800
·
· : Selectable. * : Automatically selected, cannot be cancelled.
* : Eco 40-60 programme is a test programme according to 40 ° C temperature
selection, EU regulation EU / 2019/2014 and EN 60456: 2016 / A11: 2020
standard.
*** : These programmes can be used with the HomeWhiz application. Power
consumption may increase due to the connection.
– : See the programme description for maximum load.
EN / 22
Cold – 90 Cold – 90 Cold – 90
40-60 40-60 40-60 Cold – 60 Cold – 60 Cold – 90 Cold – 90 Cold – 90 Cold – 90
Cold – 40 Cold – 40 Cold – 40 30-60 20-90 Cold – 60 Cold – 60
90
Cold – 40 Cold – 60 Cold – 40 Cold – 40
Please read Installation section of the manual before first use. The auxiliary functions in the table may vary according to the model of your machine. Water and energy consumption may vary subject to the changes in water pressure, water hardness and temperature, ambient temperature, type and amount of laundry, selection of auxiliary functions and spin speed, and changes in electric voltage. Selection patterns for auxiliary functions can be changed by the manufacturer company. New selection patterns can be added or removed. The spin speed of your machine may vary according to the programme; this spin speed cannot exceed the max. spin speed of your machine. The amount of noise and humidity varies according to the spin speed; when the higher spin speed is selected during the spinning phase, the laundry contains less moisture but higher noise occurs at the end of the programme.
You can see the washing duration on the display of your machine while selecting a programme. Depending on the amount of laundry you have loaded into your machine, there may be a difference of 1-1.5 hours between the duration shown on the display and the actual duration of the wash cycle. Duration will be automatically updated soon after the washing starts. Always select the lowest appropriate temperature. The most efficient programmes in terms of energy consumption are generally those that wash at low temperatures for a long time.
Consumption values (TR)
Temperature Selection °C
Tightening Speed (rpm)
Capacity (kg)
Program duration (h:min)
Energy con- Water con-
sumption sumption
(kWh/
(litres/
cycle)
cycle)
Laundry temperature (°C)
40
1400
12
03:59
0,989
76
35
Eco 40-60
40
1400
6
02:59
0,570
58
28
40
1400
3
02:59
0,250
45
22
20
1400
12
04:00
0,900
110
20
20
1400
6
02:20
0,750
90
20
Cottons
60
1400
12
04:00
2,350
115
60
60
1400
6
02:40
2,000
90
60
Synthetics
40
1200
5
02:24
1,100
83
40
Quick/Super Quick
30
1400
12
00:28
0,400
88
23
The consumption values given for programs other than the Echo 40-60 program are indicative only.
% Of remaining humidity (%)
51,7 51,7 55,7 53,9 53,9 53,9 53,9 40
62
EN / 23
6.4 Programme Selection
1. Determine the programme suitable for the type, quantity and soiling level
of the laundry in accordance with “Programme and consumption table”.
Programmes are limited with the highest spin speed appropriate for that
particular type of fabric. When selecting a programme, always consider the
type of fabric, colour, degree of soiling and permissible water temperature.
2. Select the desired programme with the Programme Selection knob.
6.5 Programmes · AquaTech When this feature is active, the water in the boiler
is sent through a special wing to the laundry with the effect of falling into
the wash, the time of your programs is reduced and the clothes are cleaned
with more precision and high wash performance. Wool, etc. the special gentle
shaking action for your delicate garments works in conjunction with this
technology to wash your garments very precisely. This feature is powered by a
quick stirring action for your cotton-like garments with dense dirt, allowing
you to clean your garments with higher performance. The time and time of
application of this process is designed to achieve the best results according
to the specifications of the washing programs. Depending on the amount of
laundry washed and the temperature selection of the program, the system is
generally activated within 25 to 60 minutes. In some programs, spraying also
occurs at the beginning of the program. In these programs, the spraying
process starts in 3 to 10 minutes.
· Eco 40-60
In the ECO 40-60 program, you can wash normally dirty cotton laundry, which is
indicated to be washed together at 40°C or 60°C. This programme is the
standard test programme according to EU environmentally responsible design and
energy labelling legislation.
Although this program takes longer to wash than other washing programs, it is
more efficient in terms of energy and water consumption. The actual water
temperature may differ from the specified wash temperature. When doing laundry
in smaller quantities (for example, ½ of capacity or less), the duration of
the program stages may be automatically shortened. In this case, energy and
water consumption are further reduced.
· Cottons
Your durable cotton clothes (sheets, linen, towels, bathrobes, underwear,
etc.) you can wash it in this program. When the quick wash function button is
pressed, the program time is significantly shorter, but effective wash
performance is ensured by intensive wash movements. If the quick wash function
is not selected, effective wash and rinse performance is provided for your
very dirty laundry.
· Synthetics
T-shirt, blouse, synthetic/cotton mixed fabrics, etc. you can wash your
clothes in this program. Pressing the quick wash function button significantly
shortens the program time and provides effective washing performance for your
non-dirty laundry. If the quick wash function is not selected, effective wash
and rinse performance is provided for your very dirty laundry.
EN / 24
· Hand Wash
Use this program to wash your wool/delicate clothes. Choose the appropriate
temperature for the label of your laundry. Your clothes are washed with very
delicate movements so that they do not get damaged.
· Anti Allergy
Applying a steam step at the beginning of the program makes it easy for dirt
to soften. This program includes intensive and long washing time and high-
temperature anti-allergy and hygienic laundry (baby clothes, linens, linens,
underwear, etc.) use it for the wearer. A high level of hygiene is ensured by
steam application before the program, long-term heating and additional rinsing
steps. · The programme has been tested by the
British Allergy Foundation (Allergy UK) at a temperature of 60°C and approved
for hygiene and allergen removal effectiveness.
Allergy UK is a brand of the British Allergy Foundation. The Seal of approval
was created to guide those seeking advice that the product significantly
reduces the amount of allergens in the environment of allergic people or
restricts/reduces/ eliminates allergens. Its purpose is to provide evidence
that the products have been scientifically tested or examined to produce
measurable results.
· Duvet
Use this program to wash your fiber quilts labeled “machine washable”. Make
sure you place your duvet correctly on the machine to avoid damage to your
machine and duvet. Remove the cover of your duvet before you place it on the
machine. Fold the duvet in half and place it in the machine. Make sure that
the duvet does not come into contact with the bellows or the glass
You can also use your hairy coats, vests, jackets, etc. with the “machine
washable” label on them use this program to wash.
Do not load more than a double fibre duvet (200 x 200 cm). Your cotton quilts,
pillows, etc. do not machine wash.
Carpet, rug, etc. do not wash things in the machine. Otherwise, your machine
will be permanently damaged.
· Spin+Drain Use this program to remove water from the garment/inside the
machine. · Rinse Use when you want to rinse or collage separately. ·
SteamTherapy Use this program to reduce wrinkles and reduce ironing times on
your small, unstained cotton, synthetic or mixed laundry.
This is not a washing program. In this program, you can use detergent, bleach,
stain remover, etc. do not add chemicals.
· Curtain You can use this program to wash tulips and curtains. Wash with a
small amount of detergent in the main wash eye due to their perforated
construction, which causes them to foam a lot. Thanks to the special
tightening profile of the program, tulips and curtains are less wrinkled. To
avoid damaging the curtains, do not fill the machine beyond the specified
capacity.
In this program, it is recommended that you use special detergents made for
curtains in the powder detergent compartment.
EN / 25
· Shirts
Use this program to wash your cotton, synthetic and synthetic shirts. This
program allows the laundry to wrinkle less. Steam is applied at the end of the
program to aid the crease reduction function. The steam and special tightening
profile applied at the end of the program reduce wrinkles on your shirts. When
the quick wash function is selected, the Pre-treatment algorithm is used. ·
Apply the pre-treatment chemical directly
on the laundry or add the detergent to the machine from the powder detergent
compartment with the detergent. In this way, you can achieve the performance
you get in a normal wash in a much shorter time. Your shirts will last longer.
If you are going to use the time delay function on your machine, do not use
the pre-wash chemical. The pre-wash chemical can flow over your laundry,
causing stains to form on your laundry.
** It is recommended that you do not wash your shirts with more than 6 shirts
to minimize the wrinkle level with this program. at the end of washing when
washing at capacities higher than 6 units; differences in the level of wrinkle
and the amount of moisture above the shirts can be seen.
· Quick/Super Quick
Use this program to wash your cotton clothes with very little dirt and
spotless in a short time. With the quick wash function selected, the program
time can be reduced to up to 14 minutes. If the quick wash function is
selected, a maximum of 2 (two) kg of laundry must be washed.
· Dark Care
Use this program to preserve the color of your dark clothes and jeans. This
program provides high washing performance thanks to special drum movement,
even at low temperature. It is recommended to use liquid detergent or wool
shampoo for dark colors. Wool, etc. do not wash your delicate clothes in this
program.
· Mix
You can wash your cotton and synthetic clothes on this program without
separating them.
· Sports
Use this program to wash outdoor/sports clothing containing a cotton/synthetic
mixture and waterproof covers such as Goretex. This program allows you to wash
your clothes gently thanks to special rotational movements.
· StainExpert
Your machine has a special stain program that ensures the most effective
removal of different types of stains. In this program, wash your non-
colourful, durable cotton clothes, and never wash delicate and colourful
clothes and clothes. Always check the clothing label of the laundry before
washing (cotton shirt, pants, shorts, t-shirt, suitable for high temperature
and long periods of washing; baby clothes, pajamas, food apron, tablecloth,
sheets, linen, pillowcase, bath-beach towel, dining towel; socks, cotton
underwear, etc. Clothes are recommended) in the Auto stain program you can
wash for 24 types of stain, which are collected in three different groups,
which can be selected with the “Quick wash” slider. You can see the stain
groups that can be selected with the “Quick wash” setting key below. Depending
on the selected stain group, a special program is run that has changed the
water suppression time, wash rhythm, wash and rinse time.
You can find the stain groups that can be selected with the “Quick wash”
setting key below:
When “Quick wash” is not selected;
Sweat, collar dirt, food, mayonnaise, salad dressing, make-up, machine oil,
baby food.
When the “quick wash” is pressed once;
Blood, chocolate, pudding, grass, mud, eggs, butter, curry.
EN / 26
When the “quick wash” is pressed twice;
Tea, coffee, juice, ketchup, red wine, coke, jam, coal
1. Select the stain program.
2. Locate the stain you want to remove from the groups above and select the
appropriate group using the quick auxiliary function selection button.
3. Read the label on the garment carefully and make sure that the appropriate
temperature and tightening speed are selected.
· Downloaded Programme This is a special program that allows you to download
different programs whenever you want. Initially, there is a program that you
will see with the HomeWhiz app by default. However, using HomeWhiz, you can
select a program from the predefined program setting, then change it and use
it.
If you want to use the HomeWhiz feature and the Remote Control function, you
must select the Program Download feature. You can find detailed information in
the HomeWhiz feature and Remote Control function section
· Soft Toys Soft toys must be washed on the delicate program due to their
delicate fabrics, fiber and accessories. The soft toys program protects toys
during washing thanks to delicate washing movements and a squeeze profile. It
is recommended that you use liquid detergent.
Breakable toys with hard surfaces should never be washed, Toys should not be
washed with clothes as they may damage your clothes.
· Towel Use this program to wash your durable cotton clothes, such as towels.
Make sure that the towels are placed in the machine so that they do not come
into contact with the bellows and glass as much as possible.
6.6 Temperature Selection
Whenever a new programme is selected, the recommended temperature for the
programme appears on the temperature indicator. It is possible that the
recommended temperature value is not the maximum temperature that can be
selected for the current programme. Press the Temperature Adjustment button to
change the temperature. Temperature decreases gradually.
No change can be made in programmes where temperature adjustment is not
allowed. You can also change the temperature after the washing starts. This
change can only be made if the washing steps allow it.
If you scroll to cold wash option and press Temperature Adjustment button
again, the recommended maximum temperature for the selected programme appears
on the display. Press the Temperature Adjustment button again to decrease the
temperature.
6.7 Spin Speed Selection
EN / 27
Whenever a new programme is selected, the recommended spin speed of the
selected programme is displayed on the Spin Speed indicator. It is possible
that the recommended spin speed value is not the maximum spin speed that can
be selected for the current programme. Press the Spin Speed Adjustment button
to change the spin speed. Spin speed decreases gradually. Then, depending on
the model of the
product, “Rinse Hold ” and “No Spin ” options appear on the display. If you
are not going to unload your laundry immediately after the programme
completes, you can use Rinse Hold function in order to prevent them from
getting wrinkled when there is no water in the machine. This function holds
the laundry in the final rinsing water. If you want to spin your laundry after
the Rinse Hold function:
1. Adjust the Spin Speed.
2. Press Start / Pause. The programme will resume. Machine drains the water
and spins the laundry.
If you want to drain the water at the end of the programme without spinning,
use No Spin function.
without spinning your laundry. Programme will resume and complete after
draining the water. If you want to spin the laundry held in water, adjust the
Spin Speed and press Start/ Pause button. The programme will resume. Water is
drained, laundry is spun and the programme is completed. 6.8 Auxiliary
Function Selection
Select the desired auxiliary functions before starting the programme. Whenever
a programme is selected, icons of the auxiliary function symbol that is
selected together with it lights.
No change can be made in programmes where spin speed adjustment is not
allowed.
You can change the spin speed after the washing starts if the washing steps
allow it. Changes cannot be made if the steps do not allow it.
Soaking
If you are not going to unload your clothes immediately after the programme
completes, you can use rinse hold function to keep your laundry in the final
rinsing water in order to prevent them from getting wrinkled when there is no
water in the machine. Press Start/Pause button after this process if you want
to drain the water
EN / 28
When an auxiliary function button that cannot be selected with the current
programme is pressed, the washing machine will make a warning sound. Some
functions cannot be selected together. If a second auxiliary function
conflicting with the first one is selected before starting the machine, the
function selected first will be cancelled and the second auxiliary function
selection will remain active. For example, if you want to select Quick Wash
after you have selected the Additional Water, Additional Water will be
cancelled and Quick Wash will remain active. An auxiliary function that is not
compatible with the programme cannot be selected. (See “Programme and
consumption table”) Some programmes have auxiliary functions that must be
operated simultaneously. Those functions cannot be cancelled. The frame of the
auxiliary function will not be lit, only inner area will be lit.
6.8.1 Auxiliary Functions
· Prewash
Pre-washing is only necessary for very dirty laundry. You save energy, water,
detergent and time if you do not use a Pre-wash.
· Fast+
After selecting the program, you can press the Quick wash setting button to
shorten the program duration. For some programs, the duration can be shortened
by more than 50%. However, thanks to the modified algorithm, good washing
performance is ensured.
Although it varies with each program, once you press the Quick wash button,
the program time decreases to a certain level. Press the same button a second
time and the time will be reduced to a minimum.
For better washing performance, do not use the Quick wash slider when washing
heavy dirty clothes. For medium and low soiled laundry, use the Quick wash
button to shorten the program time. · Steam This function helps reduce
wrinkles, reduce ironing times and soften and remove dirt from your cotton,
synthetic and mixed laundry. *Under conditions where the steam function is
applied at the end of the program, your clothes may be warmer at the end of
the washing. This is expected within the program operating conditions.
do not use liquid detergents when you activate the steam function unless you
have a liquid container or liquid detergent dosing capability. There is a risk
of stain on the laundry.
· Remote Control You can connect your to smart devices using this auxiliary
function key. For detailed information, see HomeWhiz feature and Remote
Control function. · Customized Program This auxiliary function is only
available for cotton and synthetic programs in combination with the HomeWhiz
app. When this function is enabled under the HomeWhiz “personalize” menu, you
can add up to 5 additional rinse steps to the program. You can select and use
some auxiliary functions, even if not on your product. You can increase and
decrease the duration of the cotton and synthetic programs in a safe range.
When the customized Program Auxiliary function is selected, wash performance
and energy consumption differ from the specified value.
EN / 29
6.8.2 Functions/Programmes Selected by Pressing the Function Keys for 3
Seconds
· Drum Clean
Press and hold the corresponding auxiliary function button for 3 seconds to
select the program. Use regularly (every 1-2 months) to clean the boiler and
ensure proper hygiene. Steam is applied prior to the program to soften debris
from the boiler. Run the program when the machine is completely empty. For a
more efficient result, place a suitable powder descaler (boiler cleaning
agent) in washing machines in the detergent eye “2”. After the program has
ended, leave the loading door open to allow the inside of the machine to dry.
This is not a washing program. This is a maintenance program. Do not run this
program with anything inside the machine. When you try to start, the machine
automatically detects that there is a load inside, you can end the program or
continue the program depending on your machine model. Active cleaning will not
occur if the program continues.
· AntiCrease+
Pressing and holding the corresponding auxiliary function button for 3 seconds
will select this function and the program tracking light of the corresponding
step will illuminate. When this function is selected, the drum rotates for up
to 8 hours to prevent the laundry from wrinkling at the end of the program.
During this 8-hour period, you can cancel the program and take off your
clothes at any time. Press the function selection key or the machine on/off
key to cancel the function. The program tracking light stays on until the
function is cancelled or the step is complete. If the function is not
cancelled, it remains active during subsequent wash cycles.
· Extra Rinse This function can be selected by pressing and holding the
corresponding auxiliary function button for 3 seconds. This function allows
the machine to perform another rinse in addition to the rinsing after the main
wash. Thus, sensitive skin (baby skin, allergic skin, etc.) you can reduce the
risk of being affected by the very small amount of detergent that can stay in
the laundry.
· Child Lock Using the child Lock feature, you can prevent children from
tampering with the machine. This way, you can prevent changes to an ongoing
program.
With the child Lock engaged, you can switch the machine on and off with the
on/off button. When you start the machine again, the program resumes where it
left off. If the buttons are pressed while child Lock is active, the audible
warning sounds. If the buttons are pressed five times in a row, the buzzer
cancels.
To activate child lock:
Press and hold the corresponding auxiliary function button for 3 seconds. When
the “3-2-1” countdown on the display has ended, the child Lock icon appears on
the display. When this warning appears, you can release auxiliary function
button 3. To deactivate the child lock:
Press and hold the corresponding auxiliary function button for 3 seconds. The
child Lock icon disappears when the “3-2-1” countdown on the screen ends.
· Bluetooth You can pair your machine with your smart device using the
Bluetooth connection function. This way, you can get information about your
machine and control it using your smart device.
EN / 30
To enable Bluetooth connection:
Press and hold the remote control function button for 3 seconds. The countdown
“3-2-1” is displayed and the Bluetooth symbol appears on the screen. Release
the remote control function button. The Bluetooth icon blinks when the product
is paired with the smart device. If the connection is successful, the icon
remains on.
To disable Bluetooth connection:
Press and hold the remote control function button for 3 seconds. The countdown
“3-2-1” is displayed and the Bluetooth symbol disappears on the screen.
After a certain period when the end time function is activated, the machine
switches to stand-by mode and some LEDs on the display are turned off. LEDs
are illuminated in case of any user entry.
With the End Time function, the end time of the programme may be set up to 24
hours. After pressing End Time button, the programme’s estimated ending time
is displayed. If the End Time is set, End Time indicator is illuminated.
The initial setup of the HomeWhiz app must be completed for the Bluetooth
connection to be enabled. After installation, if you press the remote control
function button while the button is in the Program Download/Remote Control
position, Bluetooth connection is automatically activated.
6.9 End Time
Time display
When the end time function is selected, the remaining time until the programme
starts is shown in hours such as 1h, 2h, and the remaining time to complete
the programme after your programme starts is shown in hours and minutes as in
the 01:30 example.
In order for the End Time function is activated and the programme is completed
at the end of the specified time, you must press Start/Pause button after
adjusting the time.
If you want to cancel End Time function, press On/Off button to turn off and
on the machine.
Programme duration may differ from the values in section “Programme and consumption table” depending on the water pressure, water hardness and temperature, ambient temperature, amount and the type of laundry, auxiliary functions selected and the changes at the mains voltage.
When you have activated the End Time function, do not add liquid detergent in
the powder detergent compartment no 2. There is the risk of staining of the
clothes
1. Open the loading door, place the laundry and put detergent, etc.
2. Select the washing programme, temperature, spin speed and, if required,
the auxiliary functions.
3. Set the End Time of your choice by pressing the End Time button. End Time
indicator lights.
EN / 31
4. Press Start / Pause. Time countdown starts.
Additional laundry can be added into the machine during the End Time
countdown. At the end of the countdown, End Time indicator turns off, washing
cycle starts and the time of the selected programme appears on the display.
6.10 Starting the Programme 1. Press Start / Pause button to start the
programme. 2. The Start / Pause button’s light which
was off before starts to illuminate steadily now, indicating that the
programme has started.
3. Loading door is locked. The door lock symbol appears on the display after
the loading door is locked.
If the Remote Control Function is selected, the door will be locked. In order
to open the door you must deactivate Remote Start Function by either pressing
the Remote Start button or changing the programme position. Opening the
loading door in case of power failure:
In case of power failure, you can use the loading door emergency handle under
the pump filter cap to open the loading door manually.
To avoid any water overflow before opening the loading door, make sure there
is no water left inside the machine.
1. Turn off and unplug the appliance.
2. Open the pump filter lid.
4. Programme follow-up indicator lights on the display will show the current
programme step.
6.11 Loading Door Lock
There is a locking system on the loading door of the machine that prevents
opening of the loading door in cases when the water level is unsuitable. “Door
Locked” symbol appears on the display when the loading door is locked.
3. Pull down the loading door emergency handle with a tool and release. Then
open the loading door.
4. If the loading door does not open then repeat the previous step.
EN / 32
Switching the machine to pause mode:
Press the Start/Pause button to switch the machine to pause mode. Pause symbol
will flash on the display.
6.12 Changing the Selections After Programme has Started
Adding laundry after the programme has started : If the water level in the
machine is suitable when you press Start/Pause button, the door lock will be
deactivated and the door will open, allowing you to add garments. The door
lock symbol on the display goes off when the door lock is deactivated. After
adding garments, close the door and press Start/Pause button once again to
resume the washing cycle.
If the water level in the machine is not suitable when you press Start/Pause
button, the door lock cannot be deactivated and the door lock symbol on the
display remains on.
If the temperature of the water inside the machine is above 50°C, you cannot
deactivate the door lock for safety reasons, even if the water level is
suitable.
Changing the programme selection after programme has started: The programme
change is not allowed when the current programme is running. You can select
the new programme after switching the current programme to pause mode.
The selected programme starts anew.
Changing the auxiliary function, speed and temperature: Depending on the step
the programme has reached, you can cancel or activate the auxiliary functions.
See “Auxiliary function selection” You can also change the speed and
temperature settings. See `’Spin speed selection” and “Temperature selection”.
The loading door will not open if the water temperature in the machine is high
or the water level is above the loading door baseline.
6.13 Cancelling the Programme
The programme is cancelled when programme selection knob is turned to a
different programme or machine is turned off and on again using the programme
selection knob.
EN / 33
If you turn the programme selection knob when the Child Lock is enabled, the
programme will not be cancelled. You should cancel the Child Lock first. If
you want to open the loading door after you have cancelled the programme but
if it is not possible to open the loading door since the water level in the
machine is above the loading door baseline, then turn the Programme Selection
knob to Pump+Spin programme and drain the water in the machine.
6.14 End of Programme
End symbol appears on the display when the programme is completed. If you do
not press any button for 10 minutes, the machine will switch to OFF mode.
Display and all indicators are turned off. Completed programme steps will be
displayed if you press On/Off button.
6.15 HomeWhiz Feature and Remote Control Function
HomeWhiz enables you to control your washing machine by using your smart
appliance and get information about the status of the machine. With HomeWhiz
application, you can use your smart appliance to perform various operations on
the machine. Furthermore, you can use some features only with HomeWhiz
function. In order to use the Bluetooth feature of your machine, you must
download HomeWhiz application from the application store of your smart
appliance. Make sure your smart appliance is connected to the internet to
install the application. If you are using the application for the first time,
please follow the instructions on the screen to complete your user account
registration. Once the registration procedure
is complete, you can use all products with the HomeWhiz feature in your house
on this account. You can touch the “Appliances” tab in the HomeWhiz
application to view appliances paired with your account. Following the
installation of the application, HomeWhiz function enables the washing machine
to send you instant notifications via your smart appliance.
In order to use the HomeWhiz function, the application must be installed on
your smart appliance, and your washing machine must be paired with your smart
appliance via Bluetooth. If your washing machine is not paired to your smart
device it works as an appliance which does not have a HomeWhiz feature. Your
product will operate as paired to your smart device via bluetooth. The
controls made by means of the application will be enabled through this
pairing. Therefore the bluetooth signal strength between the appliance and the
smart device must be adequate. Please visit
www.homewhiz.com to see the Android and iOS
versions supported by the HomeWhiz application.
All the safety measures described in “GENERAL SAFETY INSTRUCTIONS” section of
your user manual apply to the remote operation through HomeWhiz function as
well
6.15.1 HomeWhiz Setup
In order run the application, a connection must be established between your
appliance and HomeWhiz application. In order to establish this connection, you
must fol-
EN / 34
low the steps given below for the setup process on both your appliance and the
HomeWhiz Application. 1. If you are adding a device for the first
time, touch “Appliances” tab on the HomeWhiz Application. Select “ADD
APPLIANCE” (touch here for setting up a new appliance) button in the upper
right corner. Perform the setup by following both the steps below and the
steps in the HomeWhiz Application. 2. To start the setup, make sure that your
machine is turned off. Press and hold the Temperature button and the Remote
Control Function button simultaneously for 3 seconds to switch your machine to
HomeWhiz setup mode.
3. When the appliance is in HomeWhiz setup mode, you will see an animation on
the display and the bluetooth icon will flash until your machine gets paired
with smart device. Only programme knob will be active in this mode. Other
buttons will be inactive.
If you cannot successfully perform the setup within 5 minutes, your washing
machine will turn off automatically In this case, you will have to start over
the setup procedure. If the problem persists contact the Authorised Service
Agent. You can use your washing machine with more than one smart appliance. In
order to do this, download the HomeWhiz application to the other smart
appliance. When you launch the application, you must log into the account you
previously created and paired with your washing machine. Otherwise, please
read “Setting up a washing machine that is connected to someone else’s
account”.
You need internet connection on your smart device to proceed with HomeWhiz
setup. Otherwise, the HomeWhiz application will not let you finish the setup
procedure successfully. Please contact your internet service provider if you
are having problems with your internet connection
4. Follow the instructions in display of HomeWhiz application.
5. Wait until the installation is complete. Once the setup is completed, give
your washing machine a name. Now, you can tap and see the product you have
added in the HomeWhiz Aplication.
EN / 35
HomeWhiz Application may require you to type the product number shown on the
product label. You can find the product label inside of the appliance door.
The product number is located on this label.
6.15.2 Setting up a Washing Machine Connected to Someone Else’s Account
If the washing machine that you want to use has been previously registered to
the system with someone else’s account, you need to establish a new connection
between your HomeWhiz App and the appliance. 1. Download HomeWhiz Application
on the
new smart device you want to use. 2. Create a new account and log in to this
account on the HomeWhiz app. 3. Follow the steps described in Home-
Whiz Setup (HomeWhiz Setup) and proceed with the setup procedure.
Since the HomeWhiz Feature and Remote Control function on your appliance is
operated via pairing using Bluetooth technology only one Homewhiz application
can operate it at a time.
6.15.3 Remote Control Function and Using It
Bluetooth is automatically turned on after setting up HomeWhiz. To activate or
deactivate the Bluetooth connection, please see Bluetooth 3”’. If you turn off
and on your machine while bluetooth is active, it will automatically
reconnect. In cases such as paired device going off the range, bluetooth will
automatically turn off. For this reason, you will need to turn on the
bluetooth again if you want to use the Remote Control function. You can check
the bluetooth symbol on the display to track your connection status. If the
symbol is continuously on, you have bluetooth connection. If the symbol is
flashing, the product is trying to connect. If the symbol is off, it means you
are not connected.
If the Bluetooth connection is turned on in your product, then the Remote
Control function can be selected. If the Remote Control function cannot be
selected, check the connection status. If the connection cannot be
established, repeat the initial setup settings on the appliance. NOTICE: For
safety reasons, the product’s door will remain locked while the Remote Control
function is enabled, independently of the operating mode. If you want to open
the door of the product, you will need to turn the programme selection knob or
press the remote control key to deactivate the remote control function.
If you want to control your washing machine remotely, you need to activate the
Remote Control function by pressing the Remote Control button while the
programme knob is in the Download Programme/Remote Control position button on
the control panel of your washing machine after clos-
EN / 36
ing the front door. Once access is established to the product, you will see a
screen similar to the one below.
When the Remote Control is on, you can only manage, turn-off and status
follow-up operations through your washing machine. And all functions except
child lock can be managed through the application. You can monitor from the
function indicator on the button whether the Remote Control function is on or
off. If the Remote Control function is off, all operations are performed over
the machine, only the performance of status follow-up is allowed over the
application. If the Remote Start function cannot be turned on, you will hear a
warning sound when you press the button. This may be experienced if the
appliance is turned on and there is no appliance paired with Bluetooth. As an
example for these cases; the Bluetooth setting is turned off or the product
cover is open. When you activate this function in the washing machine, this
function remains active except under certain circumstances and allows you to
control your washing machine remotely via Bluetooth. Under certain conditions,
it is automatically disabled for safety reasons: · When your machine’s power
is cut.
7 Maintenance and Cleaning
· When the program button is turned and a different program is selected or the
appliance is turned off.
6.15.4 Troubleshooting
If you are having trouble on controlling or connecting, apply the following
steps. Observe whether the problem persists or not after the action you have
performed.
1. Check whether your smart device is connected to the relevant home network.
2. Restart the product application.
3. Turn bluetooth off and then on via user control panel.
4. If the connection cannot be established with the above processes, repeat
the initial set-up settings on the washing machine.
If the problem persists, consult an Authorised Service Agent.
6.16 Drum Illumination
Drum illumination lamp of your machine will light up during programme
selection. The lamp will go off 10 minutes after the programme starts. If no
programme is started or no key is pressed within 10 minutes during programme
selection process, the drum illumination lamp will go off. Drum illumination
lamp of your machine will light up after the programme is completed. When you
turn off your machine, the lamp turns off. The drum illumination lamp will go
off if you do not press any button within 10 minutes after the programme has
ended.
Please read the “Safety Instructions” section first!
Service life of your product extends and frequently experienced problems will
be reduced if it is cleaned at regular intervals.
7.1 Cleaning the Detergent Drawer
Clean the detergent drawer at regular intervals (once every 4 to 5 wash) as
mentioned below to prevent accumulation of powder detergent. Clean the syphon
if excess amounts of water and fabric softener mixture remains in the softener
compartment.
EN / 37
1. Press the marked part of the syphon within the softener compartment and
then pull the drawer towards yourself to take it out.
2. Lift and remove the syphon from behind as shown.
3. Rinse drawer and syphon in the sink with plenty of warm water. Use gloves
or suitable brush to prevent contact of residues in the drawer with your skin.
4. Firmly fit the syphon and the drawer back after cleaning.
7.2 Cleaning the Loading Door and the Drum
For products with drum cleaning programme, please see the Operating the
product section.
Repeat Drum Cleaning process in every 2 months. NOTICE: Use an anti-limescale
suitable for the washing machines.
Foreign metal substances will cause rust stains in the drum. Clean the stains
on the drum surface by using cleaning agents for stainless steel. Never use
steel wool or wire wool. These will damage the painted, chrome coated and
plastic surfaces. We recommend you to wipe the door gasket with a dry and
clean cloth at the end of the programme. This will remove residues on the door
gasket in your machine and prevent formation of malodours.
7.3 Cleaning the Body and Control Panel
Wipe the body of the product with soapy water or non-corrosive mild gel
detergents as necessary, and dry with a soft cloth. Use only a soft and damp
cloth to clean the control panel. Do not use cleaning products that contain
bleach
7.4 Cleaning the Water Intake Filters
There is a filter at the end of each water intake valve at the rear of the
product and also at the end of each water intake hose where they are connected
to the tap. These filters prevent foreign substances and dirt in the water to
enter the product. Filters should be cleaned if they are dirty.
After every washing make sure that no foreign substance is left in the
product.
If the holes on the door gasket shown in the figure is blocked, open the holes
using a toothpick.
1. Close the taps.
2. Remove the nuts of the water intake hoses to access the filters on the
water intake valves and clean them with an appropriate brush. If the filters
are too dirty, remove them from their places with a pliers and clean in this
way.
EN / 38
3. Take out the filters on the flat ends of the water intake hoses together
with the gaskets and clean thoroughly under running water.
4. Replace the gaskets and filters carefully and tighten their nuts by hand.
7.5 Draining Remaining Water and Cleaning the Pump Filter
The filter system in your product prevents solid items such as buttons, coins
and fabric fibres clogging the pump impeller during draining of washing water.
Thus, the water will be drained without any problem and the service life of
the pump will extend. If the product fails to drain water inside it, the pump
filter is clogged. Filter must be cleaned whenever it is clogged or in every 3
months. Water must be drained off first to clean the pump filter. In addition,
prior to transporting the product (e.g., when moving to another house) water
should be drained completely.
NOTICE: Foreign substances left in the pump filter may damage your product or
may cause noise problem. In regions where freezing is possible, the tap must
be closed, system hose must be removed and the water inside the product must
be drained when the product is not in use. After each use, turn off the tap to
which the mains hose is connected.
In order to clean the dirty filter and drain the water:
1. Unplug the product to cut off the supply power.
Temperature of the water inside the product may rise up to 90 ºC. To avoid the
risk of scalding, clean the filter after the water inside the product is
cooled down.
2. Open the filter cover.
3. Follow the below procedures in order to drain water.
If the product has an emergency water draining hose, in order to drain the
water:
· Pull the emergency draining hose out of its seat.
· Place the end of the hose in a large container. Drain the water into the
container by pulling out the plug at the end of the hose. When the container
is filled, close the end of the hose with the plug. Drain all water by
repeating the procedure specified above after draining the container.
· When the water drain is finished, close the end with the plug again and fix
the hose in its place.
· Unscrew the pump filter. 1. Clean any residues inside the filter as
well as fibres, if any, around the pump impeller region. 2. Replace the
filter. 3. If the filter cap is composed of two pieces, close the filter cap
by pressing on the tab. If it is one piece, seat the tabs in the lower part
into their places first, and then press the upper part to close.
EN / 39
Troubleshooting
Please read the “Safety Instructions” section first!
Programmes do not start after the loading door is closed.
· Start / Pause / Cancel button is not pressed. >>> Press Start / Pause /
Cancel button.
· It may be difficult to close the loading door in case of excessive loading.
Reduce the amount of laundry and make sure that the loading door is closed properly.
Programme cannot be started or selected.
· The product has switched to self-protection mode due to a supply problem (line voltage, water pressure, etc.). >>> Depending on the product model, select another program by turning the Program Selection button or pressing and holding the On/Off button for 3 seconds to cancel the program. Previous programme will be cancelled. See Cancelling the Programme [} 33] Water inside the product.
· Some water has remained in the product due to the quality control processes in the production. >>> This is not a failure; water is not harmful to the product.
The product does not take water in.
· Tap is turned off. >>> Turn on the taps. · Water inlet hose is bent. >>> Flatten the
hose. · Water inlet filter is clogged. >>> Clean the
filter. · Loading door is not closed. >>> Close the
door. The product does not drain water.
· Water drain hose is clogged or twisted. >>> Clean or flatten the hose.
· Pump filter is clogged. >>> Clean the pump filter.
Product vibrates or makes noise.
· Product is standing unbalanced. >>> Adjust the stands to balance the
product.
· A hard substance has entered into the pump filter. >>> Clean the pump
filter.
· Transportation safety bolts are not removed. >>> Remove the transportation
safety bolts.
· Laundry quantity in the product is too little. >>> Add more laundry to the
product.
· Excessive laundry is loaded in the product. >>> Take out some of the laundry
from the product or distribute the load by hand to balance it homogeneously in
the product.
· Product is leaning on a rigid item. >>> Make sure that the product is not
leaning on anything.
There is water leaking from the bottom of the product.
· Water drain hose is clogged or twisted. >>> Clean or flatten the hose.
· Pump filter is clogged. >>> Clean the pump filter.
Product stopped shortly after the programme started.
· Machine has stopped temporarily due to low voltage. >>> Product will resume
running when the voltage restores to the normal level.
Product directly drains the water it takes in.
· Draining hose is not at adequate height. >>> Connect the water draining hose
as described in the user manual.
No water can be seen in the product during washing.
· Water is inside the invisible part of the product. >>> This is not a
failure.
EN / 40
Loading door cannot be opened.
· Loading door lock is activated because of the water level in the product.
Drain the water by running the Pump or Spin programme.
· Product is heating up the water or it is at the spinning cycle. >>> Wait until the programme completes.
· Loading door may be stuck because of the pressure it is subjected to. >>> Grab the handle and push and pull the loading door to release and open it.
· If there is no power, loading door of the product will not open. >>> To open the loading door, open the pump filter cap and pull down the emergency handle positioned at the rear side of the said cap. See Loading Door Lock [} 32] Washing takes longer than specified in the user manual. ()
· Water pressure is low. >>> Product waits until taking in adequate amount of water to prevent poor washing quality due to the decreased amount of water. Therefore, the washing time extends.
· Voltage is low. >>> Washing time is prolonged to avoid poor washing results when the supply voltage is low.
· Input temperature of water is low. >>> Required time to heat up the water extends in cold seasons. Also, washing time can be lengthened to avoid poor washing results.
· Number of rinses and/or amount of rinsing water have increased. >>> Product increases the amount of rinsing water when good rinsing is needed and adds an extra rinsing step if necessary.
· Excessive foam has occurred and automatic foam absorption system has been activated due to too much detergent usage. >>> Use recommended amount of detergent.
Programme duration does not countdown. (On models with display) ()
· Timer may stop during water intake. >>> Timer indicator will not countdown until the product takes in adequate amount of
water. The product will wait until there is sufficient amount of water to
avoid poor washing results due to lack of water. Timer indicator will resume
countdown after this. · Timer may stop during heating step. >>> Timer
indicator will not countdown until the product reaches the selected
temperature. · Timer may stop during spinning step. >>> Automatic unbalanced
load detection system is activated due to the unbalanced distribution of the
laundry in the product.
Programme duration does not countdown. ()
· There is unbalanced load in the product. >>> Automatic unbalanced load
detection system is activated due to the unbalanced distribution of the
laundry in the product.
Product does not switch to spinning step. ()
· There is unbalanced load in the product. >>> Automatic unbalanced load
detection system is activated due to the unbalanced distribution of the
laundry in the product.
· The product will not spin if water is not drained completely. >>> Check the
filter and the draining hose.
· Excessive foam has occurred and automatic foam absorption system has been
activated due to too much detergent usage. >>> Use recommended amount of
detergent.
Washing performance is poor: Laundry turns gray. (**)
· Insufficient amount of detergent has been used over a long period of time.
Use the recommended amount of detergent appropriate for water hardness and the laundry.
· Washing has been made at low temperatures for a long time. >>> Select the proper temperature for the laundry to be washed.
EN / 41
· Insufficient amount of detergent is used with hard water. >>> Using
insufficient amount of detergent with hard water causes the soil to stick on
the cloth and this turns the cloth into gray in time. It is difficult to
eliminate graying once it happens. Use the recommended amount of detergent
appropriate for water hardness and the laundry.
· Excessive amount of detergent is used. >>> Use the recommended amount of
detergent appropriate for water hardness and the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened.
()
· Insufficient amount of detergent is used. >>> Use the recommended amount of
detergent appropriate for water hardness and the laundry.
· Excessive laundry is loaded in. >>> Do not load the product in excess. Load
with amounts recommended in the “Programme and consumption table”.
· Wrong programme and temperature were selected. >>> Select the proper
programme and temperature for the laundry to be washed.
· Wrong type of detergent is used. >>> Use original detergent appropriate for
the product.
· Excessive amount of detergent is used. >>> Put the detergent in the correct
compartment. Do not mix the bleaching agent and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry. ()
· Regular drum cleaning is not applied. >>> Clean the drum regularly. For this
procedure, see Cleaning the Loading Door and the Drum [} 38] Washing
performance is poor: Clothes smell unpleasantly. (**)
· Odours and bacteria layers are formed on the drum as a result of continuous
washing at lower temperatures and/or in short programmes. >>> Leave the
detergent
drawer as well as the loading door of the product ajar after each washing.
Thus, a humid environment favourable for bacteria cannot occur in the machine
Colour of the clothes faded. ()
· Excessive laundry was loaded in. >>> Do not load the product in excess.
· Detergent in use is damp. >>> Keep detergents closed in an environment free
of humidity and do not expose them to excessive temperatures.
· A higher temperature was selected. >>> Select the proper programme and
temperature according to the type and soiling degree of the laundry.
Washing machine does not rinse well.
· The amount, brand and storage conditions of the detergent used are
inappropriate. >>> Use a detergent appropriate for the washing machine and
your laundry. Keep detergents closed in an environment free of humidity and do
not expose them to excessive temperatures.
· Detergent was put in the wrong compartment. >>> If detergent is put in the
prewash compartment although prewash cycle is not selected, the product can
take this detergent during rinsing or softener step. Put the detergent in the
correct compartment.
· Pump filter is clogged. >>> Check the filter.
· Draining hose is folded. >>> Check the drain hose.
Laundry became stiff after washing. ()
· Insufficient amount of detergent is used. >>> Using insufficient amount of
detergent for the water hardness can cause the laundry to become stiff in
time. Use appropriate amount of detergent according to the water hardness.
· Detergent was put in the wrong compartment. >>> If detergent is put in the
prewash compartment although prewash cycle is not selected, the product can
EN / 42
take this detergent during rinsing or softener step. Put the detergent in the
correct compartment. · Detergent was mixed with the softener. >>> Do not mix
the softener with detergent. Wash and clean the drawer with hot water.
Laundry does not smell like the softener. ()
· Detergent was put in the wrong compartment. >>> If detergent is put in the
prewash compartment although prewash cycle is not selected product, the can
take this detergent during rinsing or softener step. Wash and clean the drawer
with hot water. Put the detergent in the correct compartment.
· Detergent was mixed with the softener. >>> Do not mix the softener with
detergent. Wash and clean the drawer with hot water.
Detergent residue in the detergent drawer. ()
· Detergent was put in wet drawer. >>> Dry the detergent drawer before putting
in detergent.
· Detergent has gotten damp. >>> Keep detergents closed in an environment free
of humidity and do not expose them to excessive temperatures.
· Water pressure is low. >>> Check the water pressure.
· The detergent in the main wash compartment got wet while taking in the
prewash water. Holes of the detergent compartment are blocked. >>> Check the
holes and clean if they are clogged.
· There is a problem with the detergent drawer valves. >>> Call the Authorised
Service Agent.
· Detergent was mixed with the softener. >>> Do not mix the softener with
detergent. Wash and clean the drawer with hot water.
· Regular drum cleaning is not applied. >>> Clean the drum regularly. For this
procedure, see Cleaning the Loading Door and the Drum [} 38]
Too much foam forms inside the product. (*)
· Improper detergents for the washing machine is used. >>> Use detergents
appropriate for the washing machine.
· Excessive amount of detergent is used. >>> Use only sufficient amount of
detergent.
· Detergent was stored under improper conditions. >>> Store detergent in a
closed and dry location. Do not store in excessively hot places.
· Some meshed laundry such as tulle may foam too much because of their
texture. >>> Use smaller amounts of detergent for this type of item.
· Detergent was put in the wrong compartment. >>> Make sure you place the
detergent in the appropriate compartment.
· Softener is being taken early by the product. >>> There may be problem in
the valves or in the detergent drawer. Call the Authorised Service Agent.
Foam is overflowing from the detergent drawer.
· Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water
and pour into the main wash compartment of the detergent drawer. >>> Put
detergent into the product suitable for the programmes and maximum loads
indicated in the “Programme and consumption table”. When you use additional
chemicals (stain removers, bleaches and etc.), reduce the amount of detergent.
Laundry remains wet at the end of the programme. ()
· Excessive foam has occurred and automatic foam absorption system has been
activated due to too much detergent usage. >>> Use recommended amount of
detergent.
(*) The product does not switch to spinning step when the laundry is not
evenly distributed in the drum to prevent any damage to the product and to its
surrounding environment. Laundry should be rearranged and respun.
EN / 43
(**) Regular drum cleaning is not applied. Clean the drum regularly. See
Cleaning the Loading Door and the Drum [} 38] If you cannot eliminate the
problem although you follow the instructions in this section, consult your
dealer or the Authorised Service Agent. Never try to repair a nonfunctional
product yourself.
9 DISCLAIMER / WARNING
Some (simple) failures can be adequately handled by the end-user without any
safety issue or unsafe use arising, provided that they are carried out within
the limits and in accordance with the following instructions (see the “Self-
Repair” section). Therefore, unless otherwise authorized in the “Self-Repair”
section below, repairs shall be addressed to registered professional repairers
in order to avoid safety issues. A registered professional repairer is a
professional repairer that has been granted access to the instructions and
spare parts list of this product by the manufacturer according to the methods
described in legislative acts pursuant to Directive 2009/125/ EC. However,
only the service agent (i.e. authorized professional repairers) that you can
reach through the phone number given in the user manual/warranty card or
through your authorized dealer may provide service under the guarantee terms.
Therefore, please be advised that repairs by professional repairers (who are
not authorized by Beko ) shall void the guarantee.
Self-Repair
Self-repair can be done by the end-user with regard to the following spare
parts: door, door hinge and seals, other seals, door locking assembly and
plastic peripher-
Check the HomeWhiz section for the relevant troubleshooting information.
als such as detergent dispensers (an updated list is also available in
support.beko.com as of 1st of March 2021) Moreover,
to ensure product safety and to prevent risk of serious injury, the mentioned
self-repair shall be done following the instructions in the user manual for
self-repair or which are available in
support.beko.com For your safety, unplug the
product before attempting any self-repair. Repair and repair attempts by end-
users for parts not included in such list and/or not following the
instructions in the user manuals for self-repair or which are available in
support.beko.com , might give raise to safety
issues not attributable to support.beko.com , and
will void the warranty of the product. Therefore, it is highly recommended
that end-users refrain from the attempt to carry out repairs falling outside
the mentioned list of spare parts, contacting in such cases authorized
professional repairers or registered professional repairers. On the contrary,
such attempts by end-users may cause safety issues and damage the product and
subsequently cause fire, flood, electrocution and serious personal injury to
occur. By way of example, but not limited to, the following repairs must be
addressed to authorized professional repairers or registered professional
repairers: motor, pump assembly, main board, motor board, display board,
heaters etc.
EN / 44
The manufacturer/seller cannot be held liable in any case where end-users do
not comply with the above The spare part availability of the washing machine
or washer-dryer that you purchased is 10 years. During this period, original
spare parts will be available to operate the washing machine or washer-dryer
properly.
EN / 45
BEKO UK AND ROI STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective
components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the
product and lasts for a period of twelve (12) months unless Beko plc (the
“Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee
starts from the date of original purchase of the product, and lasts for a
period of twenty four (24) months unless Beko plc (the “Manufacturer”) agrees
to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how
long it is valid), please contact your retailer or our Customer Service Team
on 0333 207 9710 (UK and Northern Ireland) or 01 862 3411 (Republic of
Ireland) This guarantee does not in any way diminish or affect your statutory
rights in connection with the product. This guarantee is in addition to your
statutory rights as a consumer. If you have any questions about these rights,
please contact the retailer from which you purchased the product. In certain
circumstances, it is possible that your statutory rights may offer additional
or higher levels of protection than those offered under the terms of this
guarantee.
What is covered by this guarantee? · Repairs to the product required as a
result of faulty materials, defective components or
manufacturing defects. · Functional replacement parts to repair a product. ·
The costs of a Beko plc Authorised Service Representative or Approved Engineer
(to-
gether the “Service Representatives”) to carry out the repair.
What is not covered? · Transit and delivery damage. · Cabinet or appearance
parts, including but not limited to control knobs, flaps and
handles. · Accessories and/or consumable items including but not limited to
ice trays, scrapers,
cutlery baskets, filters and lightbulbs. · Repairs necessary as a direct or
indirect result of:
Accidental damage, misuse or abuse of a product.
An attempted repair of a product by anyone other than a Service
Representative.
Installation or use of a product where such installation or use fails to
meet the requirements contained in this guarantee or the User Instructions
Booklet.
· Repairs to a product operated at any time on commercial or non-residential
household premises (unless we have previously agreed to the installation
environment).
This guarantee is limited to the cost of repairing the product. To the extent
permitted by law, the Manufacturer does not accept and will not be held liable
for any financial loss incurred in connection with the failure of any product
to operate in accordance with the expected standards. Such financial loss
includes but is not limited to loss arising from: · Time taken off work. ·
Damaged food, clothing or other items. · Meals taken at restaurants or from
takeaways. · General compensation for inconvenience.
EN / 46
Important Notes
1. Your product is designed and built for domestic household use only. 2. The
guarantee will automatically be void if the product is installed or is used in
com-
mercial or non-residential domestic household premises, unless we have
previously agreed to the installation environment. 3. The product must be
correctly installed, located and operated in accordance with the instructions
contained in the User Instructions Booklet provided with your product. 4.
Professional installation by a qualified electrical domestic appliance
installer is recommended for all Washing Machines, Dishwashers and Electric
Cookers (as incorrect installation may result in you having to pay for the
cost of repairing the product). 5. Gas Cookers must be professionally
installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland)
registered gas installer. 6. This guarantee is given in respect of products
purchased and used within the United Kingdom and the Republic of Ireland. 7.
This guarantee is effective from the initial date of purchase of a new product
from an authorised retailer and will be void if the product is resold. 8. This
guarantee does not apply to graded sales (where the product is purchased as a
“second”). 9. Possession of a copy of these terms and conditions does not
necessarily mean that a product has the benefit of this guarantee. If you have
any questions, please call our Customer Service Team on the number set out
above. 10. The Manufacturer reserves the right to terminate the guarantee if
its staff or representatives are subjected to physical or verbal abuse in the
course of carrying out their duties. 11. Optional extras, where available
(i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical
model but when this is not possible, a model of similar specification will be
provided. Subject to agreement, the Manufacturer will cover the costs and
arrange for the delivery of the new product and for the return of the old
product. Any costs related to disconnecting the faulty product and installing
the replacement product will not be borne by the Manufacturer unless
previously agreed to in writing. The original guarantee will continue to apply
to the replacement product; the new product will not come with a new
guarantee.
When will the repair take place?
Our Service Representatives work Monday to Friday 9.00am to 5.00pm.
Appointments outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Service Representatives will
endeavour to minimize inconvenience and to meet requests for specific timed
appointments, this cannot be guaranteed. We will not be liable for delays or
if it is unable to carry out a repair because a convenient appointment cannot
be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Service Representative
that your product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
EN / 47
· You cannot provide evidence that your product is covered by this guarantee.
· Where a service call has been made and the Service Representative finds that
there is no
fault with your product. · That your product has not been installed or
operated in accordance with the User In-
structions Booklet. · That the fault was caused by something other than faulty
materials, defective compon-
ents or manufacturing defects. · For missed appointments. Payment of these
costs are due immediately upon the Service Representative providing you with
an invoice. The Manufacturer reserves the right to terminate the guarantee if
you fail to pay the costs for the service call in a timely manner. If you are
a resident of the United Kingdom, this guarantee will be governed by English
law and subject to the exclusive jurisdiction of the English Courts, save
where you live in another part of the United Kingdom, in which case the
governing law and exclusive jurisdiction of the courts of that country will
apply. If you are resident in the Republic of Ireland, this guarantee will be
governed by Irish law and the Irish courts will have exclusive jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Hertfordshire. WD18 8QU. Beko plc is registered in England and Wales
with company registration number 02415578.
BEKO UK AND ROI BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it
within 90 days of purchase by completing the online registration form, then
the standard 12 month guarantee will be extended to 24 months, under the same
terms and conditions as detailed in our Standard Guarantee Terms and
Conditions.
BEKO UK AND ROI PARTS GUARANTEE TERMS AND CONDITIONS
This 10 year parts guarantee relates to Beko products.
To confirm if your Beko appliance has our 10-year parts guarantee you can
visit our website at beko.co.uk/guarantee-terms or telephone our registrations
team on 0800 497 0732. The Parts guarantee terms and conditions are in
addition to our Standard guarantee terms and conditions detailed in the
previous section.
In order to activate the 10 year parts guarantee you MUST register the
appliance within 90 days of the original purchase date. You can register by
visiting our websites. For UK customer visit beko.co.uk/register or phone 0800
497 0732. For ROI customers visit beko.ie/register or phone 1800 911 690. Our
Beko branded appliances carry FREE replacement parts for the first 10 years,
provided they are fitted by our Service Representatives, at the applicable
labour charge.
Beko free standing appliances come with a 12 month parts and labour guarantee
as standard. Beko built-in, integrated appliances or American fridge freezers
come with a 12 month parts and labour guarantee as standard. This is extended
to 24 months, free of charge, upon registration of the appliance. When you
register your appliance for additional guarantee, you will automatically
activate the 10 year parts guarantee. You do not need to register twice. To
make a claim against your Beko Parts Guarantee (the “Guarantee”), all customer
and product details must be registered with Beko plc using the procedure
outlined below: 1. This extra 9 years (for free standing appliances) or 8
years (for built-in or integrated
appliances or American fridge freezers) guarantee is only effective after the
expiration of the standard manufacturer’s guarantee.
EN / 48
2. It is only valid for certain models of Beko branded products serviced or
repaired by Beko plc Authorised Service Representative and Own Engineers (the
“Service Representative”) and does not cover any labour charge or any:
a. Components including but not limited to cabinet or appearance parts,
control knobs, flaps and handles.
b. Accessories and/or consumable items including but not limited to ice trays,
scrapers, cutlery baskets, filters and light bulbs. 3. To activate your
guarantee, you MUST register your appliance within 90 days of the original
purchase date, For UK customers, visit beko.co.uk/register or phone 0800 497
0732. For ROI customers visit beko.ie/register or phone 1800 911 690. 4.
Registrations made after 90 days of the original purchase date, may be
required to pay an additional fee to activate the 10 year free parts
guarantee. 5. Any repair must be carried out by a Service Representative and
booked directly with Beko plc. 6. Labour for the repair is not included in
this guarantee and is chargeable at the time of booking a repair. 7. The
repair is guaranteed for 12 months for the same defect. 8. In the unlikely
event that the appliance is beyond economical repair we may at the sole
discretion of Beko plc offer you an appliance at a reduced price. Our call out
fee will still apply. 9. If the fault can’t be identified and the appliance is
functioning normally a call out fee will apply. 10. The guarantee is not
transferable and cannot be exchanged for cash. 11. There are no alternative or
additional offers to this guarantee. 12. The guarantee is exclusive of the
manufacturer’s standard guarantee. 13. All repair pricing can be found here
beko.co.uk/guarantee-terms (UK & ROI). Alternatively contact our Customer
Services Team for further information. 14. All prices are subject to change
without notice. 15. The Terms and Conditions shown above are in addition to
the standard terms and conditions of your product guarantee. Please read and
refer to such Terms and Conditions when making any claim. 16. We may use the
information you provide for marketing purposes and to analyse your purchasing
preferences. We may keep your information for a reasonable period for these
purposes in accordance with the applicable Data Protection Laws and General
Data Protection Regulations (GDPR). You can opt into this service during the
registration process. Further details are available at beko.co.uk/cookie-and-
privacy-policy 17. These Terms and Conditions are governed by the laws of
England and Wales; manufacturer: Beko plc, Beko House, 1 Greenhill Crescent,
Watford WD18 8QU. Company Registration Number: 02415578.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE Please keep your purchase receipt or
other proof of purchase details in a safe place; you will need to have this
documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this
information when you call us, or to use our online services. For help please
visit beko.co.uk/support/model-finder
· The product model number is printed on the Operating Instruction Booklet /
User guide
EN / 49
· The product model and serial number is printed on the Rating Label affixed
to the appliance.
· The Retailer (Purchased from) and Date of purchase will be printed on your
purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid
proof of purchase is required for requesting service under guarantee.
Model number
Serial number
Purchased from
Date of purchase
For service under guarantee or for product advice please call our Customer
Service Team Before requesting service please check the troubleshooting guide
in the Operating Instructions booklet or our video support found
beko.co.uk/support/how-to-guides, as a charge may be levied where no fault is
found, even though your product may still be under guarantee. After arranging
a service visit please ensure the area around the product must be easily
accessible to the Service Representative, without the need for cabinets or
furniture to be removed or moved. It is your responsibility to ensure our
Service Representatives have a clean and safe environment to carry out any
repairs.
Please have your Model number and Serial number available when you call us, as
you will be required to provide it prior to booking a service visit
UK Mainland & Northern Ireland:
0333 207 9710 Landline or mobile calls to 0333 numbers cost no more than calls
to geographic numbers 01 or 02 and are charged at the basic rate. Calls from
landlines and mobiles are included in free call packages but please check with
your telephone service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired If you have purchased an
extended guarantee please refer to the instructions contained within the
extended guarantee agreement document, otherwise please call us using the
appropriate number above, where service can be obtained at a charge. If you do
not have any extended guarantee you can call the Customer Services Team for UK
customers on 0330 123 1750 and ROI customers on 01 862 3411
Contact us though our website Send us a secure message through our online
contact us form. Please visit our website, click Contact Us and choose a
product support topic from the list of options. Complete the required details
and click send message.
Product registrations For UK registrations please visit beko.co.uk/register
and for the Republic of Ireland visit beko.ie/register.
EN / 50
EN / 51
References
- Cookie & Privacy Policy | Beko UK
- Beko Appliance & Guarantee Registration | Beko UK
- Product Support | Beko UK
- Beko Appliance & Guarantee Registration | Beko Ireland
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>