PURE Evoke Flow Media Streaming and Flow Server Instruction Manual

: June 15, 2024
: Pure

Table of Contents

Product Information
Product Usage Instructions
FAQs
Troubleshooting media servers
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Evoke Flow Media Streaming and Flow Server

Product Information

Specifications

Product: Media Streaming and Flow server
Supported Formats: Check the article ‘Supported formats and bit rates’ for details
Port: 9000
Wi-Fi Channels: Choose from 13 available channels
Port Settings for Windows Media Server:
- 554 (TCP)
- 1900 (UDP)
- 2177 (TCP, UDP)
- 2869 (TCP)
- 5004-5005 (UDP)
- 10243 (TCP)
- 10280-10284 (UDP)

Product Usage Instructions

Troubleshooting Media Servers

If you are unable to see a media server, it is likely due to local computer security software. Follow these steps:

Check if you have enabled the media server process in your firewall.
Verify that you don’t have any third-party firewall software installed that may be blocking the media server.
Ensure that port 9000 is not being used by another application on your computer.

Music File Format and Playback

If your media is seen but not playing, consider the following:

Check if your music is stored in a format supported by your radio. Refer to the article ‘Supported formats and bit rates’ for compatibility.
Ensure that your music is not DRM protected, as third-party players like your radio cannot play protected content.
Make sure you are running only one instance of the media server. Windows users should check Windows Task Manager, while Mac users should check Activity Monitor and stop all instances related to ‘Twonky’. Restart only one instance of Flow Server.

Wi-Fi Channels for Media Servers or Web-Radio Streams

To avoid interference with nearby networks, follow these steps:

Use a program like WiFi Hopper to check if your network is using the same Wi-Fi channel as nearby networks.
If your network is on the same channel as a nearby network, switch to a free channel to resolve the issue.

Check Availability Media Server (Windows only)

If you do not have a media server such as Can start Flow Server on your PC, try using Windows Media Player Server. Follow these steps:

If you use Windows Firewall, the necessary TCP and UDP ports are opened automatically when you enable file sharing.
If you are using a different software or hardware firewall, manually activate the required ports.
For Windows Media Player, most firewalls allow it to pass automatically, making it a good choice.

Port Settings for Windows Media Server

If you need to manually enter port settings in your security software, use the following ports (assuming you are on the same subnet):

554 (TCP)
1900 (UDP)
2177 (TCP, UDP)
2869 (TCP)
5004-5005 (UDP)
10243 (TCP)
10280-10284 (UDP)

Note: Media sharing feature may not work if Internet Protocol security (IPsec) is enabled on your computer, especially in a domain network.

FAQs

Q: Why can’t I see my media server?

A: In most cases, the failure to ‘see’ a media server is due to local computer security software blocking the process. Check your firewall settings and ensure port 9000 is not used by another application.

Q: Why is my media not playing?

A: Make sure your music is stored in a supported format and is not DRM protected. Also, ensure you are running only one instance of the server and check for any instances of ‘Twonky’ to stop.

Q: How can I avoid Wi-Fi channel interference?

A: Use a program like WiFi Hopper to check if your network is on the same channel as nearby networks. If so, switch to a free channel.

Q: What should I do if I don’t have a Media Server?

A: You can try using Windows Media Player Server. Make sure the necessary ports are opened in your firewall settings.

Q: What are the port settings for Windows Media Server?

A: The required ports for Windows Media Server are: 554 (TCP), 1900 (UDP), 2177 (TCP, UDP), 2869 (TCP), 5004-5005 (UDP), 10243 (TCP), 10280-10284 (UDP).

Q: Why is the media sharing feature not working?

A: The media sharing feature may not work if IPsec is enabled on your computer, especially in a domain network.

Media Streaming and Flow server > Troubleshooting media servers

Troubleshooting media servers

Laura – 2021-10-19 – Media Streaming and Flow server

Media server name not being seen
Make sure that your media server is running on the same local network as your radio and that there are no ﬁrewalls standing in between the server and your radio. Any problems seeing media servers are almost always due to some sort of 3rd party security software blocking ports, so do ensure any installed security software is not blocking this process. Do consider that a default install or ‘clean’ install of a Windows or MAC OS system – before any 3rd party security software is introduced – will always result in successful media serving. It’s the later addition of 3rd party security software that will always break this process.

Tip! In 9\10 cases, any failure to ‘see’ a media server will be due to local computer security software preventing this process happening. If you think you have enabled this process in your ﬁrewall then check again. Computers can operate more than one ﬁrewall and it is possible that you may have 3rd party ﬁrewall software installed that you didn’t realise you had. Check and check again.
If your ﬁrewall doesn’t appear to be blocking your media server then you should ensure port 9000 isn’t being used by another application installed on your computer.

Media is seen but isn’t playing.
Music ﬁle format. Make sure your music is stored in a format your radio can play. Check the article ‘Supported formats and bit rates’ You must also ensure your music is not DRM protected, as 3rd party players like your radio will not be allowed to play protected content. Make sure you are only running one instance of your server as more than one instance will have you problems serving. Windows users should check Windows Task manager and Mac users should check Activity Monitor and stop all instances of anything relating to ‘Twonky’ and then restarting one instance of Flow Server only.

Wi-Fi channels of media servers or web-radio streams

Divide your network a channel with another nearby network? You should ensure that you not use the same Wi-Fi channel (you have 13 to choose from) use as another network nearby. Use a program like http://wiﬁhopper.com/ (in English) and check if your network in the same channel transmits, as a nearby network. If the problem still if you switch to a free channel?

Check Availability Media Server (Windows only)
If you do not have Media Server such as Can start Flow Server on your PC, then you should try it with Windows Media Player Server. If you use a Windows Firewall, all the needed TCP and UDP ports are opened automatically when you enable ﬁle sharing. If you are using a diﬀerent software or hardware ﬁrewall, you must manually activate under certain circumstances these ports. The Windows Media Player is normally automatically passed by many ﬁrewalls, and is therefore a good review.

Port settings for Windows Media Server
If you in your security software must manually enter your port settings, are the ports that you need, the following (assuming that you are on the same subnet):
554 (TCP), 1900 (UDP), 2177 (TCP, UDP), 2869 (TCP), 5004-5005 (UDP), 10243 (TCP), 10280-10284 (UDP)
You will not be able to use the media sharing feature if Internet Protocol security (IPsec) is enabled on your computer. You normally ﬁnd IPsec on your computer if it is part of a domain network.