TIGERSECU 2MP Super HD Video Security DVR System User Manual

: June 15, 2024
: TIGERSECU

TIGERSECU 2MP Super HD Video Security DVR System

TIGERSECU-2MP-Super-HD-Video-Security-DVR-System

Specifications

Product Name: TIGERSECU Super HD Video Security DVR System
Model: 302 Series (4 and 8 channel models), 402 Series (16 channel models)
Resolution: 2MP & 5MP Super HD
Warranty: 2-year warranty
Technical Support: Lifetime Technical Support

Product Usage Instructions

Chapter 3. Advanced
The Advanced section of the user manual provides instructions on accessing the Playback Menu. This menu allows you to review recorded footage on your DVR.

Playback Menu
The Playback Menu allows you to select and play back recorded video footage. Follow the steps below:

Access the main menu on your DVR.
Select the “Playback” option.
Use the navigation buttons to select the desired date and time for playback.
Select the camera channel you want to view the playback from.
Choose the playback mode (e.g., single-channel, multi-channel).
Select the desired playback speed (e.g., normal, fast forward, slow motion).
Press the “Play” button to start playback.

Chapter 4. View DVR remotely on your mobile devices
This chapter provides instructions on setting up remote viewing of your DVR on your mobile devices.

Setup

To set up remote viewing on your mobile devices, follow these steps:

Download and install the TIGERSECU App on your mobile device from the respective app store.
Launch the app and tap on the “Register” button to create a new account.
Follow the on-screen instructions to complete the registration process.
Once registered, log in to the app using your account credentials.
Tap on the “Device” icon and select “Add Device” to add your DVR.
Scan the DVR QR code or manually enter the DVR information (including the Port Number obtained from the Information menu).
Follow the prompts to complete the setup process.

Playback and backup on App
The TIGERSECU App allows you to playback and backup recorded footage on your mobile devices. Here’s how:

Open the TIGERSECU App and log in to your account.
Tap on the “Playback” icon in the app’s main menu.
Select the desired date and time for playback.
Choose the camera channel you want to view playback from.
Select the playback mode and speed.
Tap on the “Play” button to start playback.
To backup recorded footage, go to the desired playback time and tap on the “Backup” button.

Chapter 5. View DVR remotely on your computer
This chapter provides instructions on setting up remote viewing of your DVR on your computer.

TIGERSECU (CMS) User Guide for Windows Users
If you are using Windows, follow the instructions in the TIGERSECU (CMS) User Guide for Windows Users (Page 39 of the user manual) to set up remote viewing on your computer.

TIGERSECU (CMS) User Guide for Mac Users
If you are using a Mac computer, follow the instructions in the TIGERSECU (CMS) User Guide for Mac Users (Page 42 of the user manual) to set up remote viewing on your computer.

FAQ

Q: Are there any specific laws and regulations I should be aware of before using the security cameras?
A: Yes, all countries have specific laws and regulations regarding the use of security cameras. It is your responsibility to be aware of these laws and regulations and comply with them.

Q: What should I do if I need technical or warranty support?
A: If you require technical or warranty support, you can contact TIGERSECU through Amazon Buyer-Seller Messaging or email. You can also call their customer care agent or schedule a call with them. The contact details are as follows:

Email Address: service@tigersecu.com
Phone Number: 323-315-0396

Q: How can I get in touch with TIGERSECU?
A: You can contact TIGERSECU through email or phone. They aim to respond within 12 hours, Monday to Friday, 9 am-5 pm PST. You can also provide your phone number and availability, and they will arrange phone support for you.

Q: What are the steps to get the most out of my new TIGERSECU DVR?
A: To get the most out of your new TIGERSECU DVR, follow these steps:

Unpack and activate your DVR as per the Installation Guide (Page 7 of the user manual).
Follow the Startup-Wizard steps to set up your DVR (Page 10 of the user manual).
Find your unique DVR QR code and port number required for remote-viewing access. You can find them in the Information menu (Menu Bar > Information) (Required in Step 5 and Step 6).

2MP & 5MP Super HD Video Security DVR System User Manual

V3.4

https://www.tigersecu.com/tigersecu_dvr_user_manual_new.pdf
Access TIGERSECU DVR Digital User Manual here

service@tigersecu.com

Important Information

Thank you for purchasing this TIGERSECU Digital Video Surveillance Recorder. This User Manual applies to the following models:
n TIGERSECU Super HD 2MP & 5MP 302 Series [4 and 8 channel models] n TIGERSECU Super HD 2MP & 5MP 402 Series [16 channel models] All countries have specific laws and regulations relating to the use of security cameras. Before using any camera for any purpose, it is the user’s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations.

Important Safety Instructions
1. Ensure the product is connected correctly and placed in a stable location. 2. Do not operate the DVR if the wires and terminals are exposed. 3. Do not cover the vents on the side or back of the DVR. Allow adequate space
for ventilation. 4. Only use the supplied power adapter(s). Use of a non- regulated, non-
conforming power supply can damage this product or cause a fire and voids the warranty. 5. Unplug the power adapter before installing or replacing the hard drive.

Display Resolution
TIGERSECU DVR default display resolution is 1920×1080. Make sure your TV or monitor has a minimum of 1080p resolution. Resolution helps determine a video’s quality and how clear or realistic it can appear. If your TV/Computer monitor supports a higher resolution, go to DVR Main Menu – Configuration System and adjust the resolution. The DVR supported screen display resolutions include: 3840×2160 (4K UHD), 2560×1440 (WQHD), 1920×1080 (FHD), 1280×1024, and 1024×768.
Contact us
Thank you for purchasing this TIGERSECU Security product. If you require any assistance with your TIGERSECU product, we’re here for you. Your TIGERSECU DVR is backed by a 2-year warranty and Lifetime Technical Support. For technical or warranty support, contact us through Amazon Buyer-Seller Messaging or email us. Call us directly and speak with a TIGERSECU Customer Care Agent or schedule a time for us to call you.
Email Address: service@tigersecu.com Phone Number: 323-315-0396
Get in touch, and we’ll do our best to respond within 12 hours, Monday to Friday, 9 am-5 pm PST. You may also send us your phone number and availability. We’ll get phone support arranged for you.
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Important Information

Seven steps to get the most out of your new TIGERSECU DVR. 1. Unpack and activate your DVR (Installation Guide, Page 7).
2. Follow the Startup-Wizard steps to set up your DVR (Startup Wizard, Page 10).
3. Tailor your DVR’s features to meet your needs (Main Menu, Pages 15 31). * Default settings work for most customers.
4. Find your unique DVR QR code and port number that is required to set up remote-viewing access.
Go to Menu Bar> Information> find your DVR QR CODE and Port Number. (Required in Step 5 and Step 6)

5. Download and set up the DVR remote-viewing app TIGERSECU HD Viewer on your mobile device (View DVR remotely on your mobile device, Page 33).
6. Download and set up the DVR remote-viewing software TIGERSECU CMS Client on your personal computer (View DVR remotely on your computer, Page 39).
7. Check our Frequently Asked Questions if you run into an issue with your DVR (Q&A Page 5&6). If you still need any assistance? We’re here for you.
Important Information:
1. The Power Supply, which is supplied with the DVR, is designed ONLY for use with the TIGERSECU DVR. Please do not attempt to connect the DVR Power Supply to cameras as this may present a risk of fire.
2. Please connect the DVR to a TV/Computer Monitor to be able to view the DVR set-up process and obtain your unique DVR QR code that is required to enable remote access. (Please DON’T scan the QR code on the DVR box.)
3. DVR models without a pre-installed hard drive can only provide a live view of the focused areas. Installing a hard drive to the DVR to allow the recorder to store high-definition footage is recommended.
4. Connect the DVR directly to the router. Do NOT connect the DVR to the POE Switch. Doing so will void the warranty and may result in damaging the DVR’s network port.
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Q&A

1. Will my cameras be compatible with the TIGERSECU DVR? TIGERSECU DVRs are compatible with Analog, AHD, TVI, CVI, and PTZ cameras. They’re not compatible with SDI cameras. In the event your cameras video displays in black and white during daytime, please update camera settings at Main Menu > Camera Menu > Camera, change Video Formats from Auto to CVI, and then click Apply. If the cameras show the TIGER LOGO on the monitor, check whether the camera night vision is on during the night. If it is on, let us know the camera model number through email. If the night vision is not switched on, try a different power adapter for the cameras: https://www.amazon.com/gp/product/B07JJQGVBQ If your cameras show No Signal and you’re not using IP cameras, go to Main Menu, Camera Menu, uncheck the IP mode, and click Apply.
2. How do I receive notifications on my phone when motion is detected? a. Log into TIGERSECU HD Viewer (check chapter 4 for more instructions). b. Open push alert function by tapping Control, change status from UnNotify to Notify. Please ensure the notification function is enabled for the app on your mobile device.
3. How do I set the DVR to record only when motion is detected? Go to Main Menu – Record Schedule. Type Event Recording. Left-click the mouse on the timetable to choose the time range. Click Enable Schedule. Finally, click Apply. After that, the system will record only when motion is detected.

4. I tried to log into the system remotely using TIGERSECU HD Viewer on my phone, but the app shows “Connection Failed”. 1. First, check the indicator light on the DVR network port (on the back of the DVR), is it ON? 2-1. If not, try testing a different Ethernet cable and connecting it to a different port on the router. 2-2. If yes, go to Main Menu > Network Menu > Network. Does a valid IP address appear for DHCP Network Type?
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IQn&stAallation Guide

Go to QR Code(UID). Is the QR Code Status ON?
3-1. If a valid IP address appears and QR Code status is on, restart your DVR. 3-2. If a valid IP address does not appear or QR code status is OFF, check this article for detailed instructions or contact us via service@tigersecu.com. https://www.tigersecu.com/frequently-asked-questions- tigersecu-hd-2mp-and5mp-series/ 5. How long does the DVR record before old footage on the hard drive is overwritten with new footage? This typically depends on the security system, and type and capacity of the storage device as well as user preferences. View our general chart of Surveillance Storage Capacity Estimates here: https://www.tigersecu.com/dvr-hard-drive-storage- capacity-estimate/ 6. The time isn’t correct. How do I change it? To change the time zone, follow the instructions at the Startup-Wizard or go to

Main Menu > Configuration Menu> Time Settings. Go to page 29 for detailed instructions.
7. How do I record audio?
The DVR supports recording audio for Channel 1, 2, 3, and 4. Audio pickup devices need to be purchased separately. After installing the device, go to Main Menu > Record Menu > Video & Audio. Enable Record Audio. Then copy to the channels connected with audio pickup devices.
8. Does the TIGERSECU DVR have a RTSP URL? Yes. Here is the URL: rtsp://account:password@dvr_ip/stream_channel
Parameter Description: Account: your DVR username Password: your DVR password DVR_ip: DVR’s IP address Stream: Main Stream: main, Sub Stream: sub Channel: 0~15 means CH 1 ~ CH 16. Example link for channel 2 main stream: rtsp://admin:123456a@192.168.1.101/main_1 Please kindly note that only TCP/IP is supported, not UDP.
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Installation Guide

Follow us on YouTube (keyword: TIGERSECU) to watch the instruction videos
1. Install/Exchange a Hard Drive The following instructions are for installing or changing the hard drive, which is required to save recordings to the local DVR system. If your DVR already has a hard drive pre-installed, disregard this step.

the hard drive. Replace the hard drive and plug in the power and SATA cables to the hard drive while paying attention to the orientation of the HDD. E) Carefully place the hard drive to match the mounting holes on the bottom and the side of the DVR case. F) Screw in the hard drive to the bottom of the case. Screw in the remaining screws to the sides and back of the DVR. G) Power on the DVR and go to the Main menu – HDD menu. Select Format to format the hard drive to get it ready for recording.
2. Connect the DVR to a TV/Computer Monitor

VGA and HD-port cables are not included with the DVR. * A TV or desktop computer monitor is required to set up all DVR systems.

Ensure the DVR is unplugged and removed from main power. A) Locate the screws on the side and rear of the DVR. Use a screwdriver to remove the screws. B) Pull up the top half of the DVR case and remove. C) Prepare the hard drive (HDD) and four screws used to secure the HDD. D) If you are changing a hard drive, remove the power and SATA cables from

Connect your DVR to a desktop computer monitor or TV monitor using a VGA/HD- port cable. TIGERSECU DVR’s default display resolution is 1920×1080 and will work with TV and desktop computer monitors that support 1920×1080 pixels or higher resolution.
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Installation Guide
3. Connect the DVR with the Cameras * Accessories are available for purchase separately at amazon.com/tigersecu

4. Connect the DVR with a Router
The following instructions are for connecting your DVR to your router so you can view your security cameras remotely over the internet. If you only want to view the DVR locally on the monitor, please skip this step. Router and network cable are not included in the package.

A) Prepare the DVR, Camera, Cable, Power Supply, (Power Splitter). B) Plug the BNC connector and power cable into the camera. Twist and lock the end of the BNC cable to secure the connection. C) Connect the cameras using BNC cables to the back of the DVR, as shown in the pictures. D) Plug the DVR power supply cord into the DC port on the back of the DVR. Plug female end of the BNC cable into the cameras power supply. * Repeat the steps A to C for each camera. You may also use the power splitter so you will need fewer power supplies.

Prepare the DVR, router, and network cable. Connect them as shown in the diagram above.
5. Complete the Setup
A) Power on the DVR, the monitor, and the cameras. Connect the mouse to the USB slot on the DVR back panel. B) You will see TIGERSECU LOGO in a few seconds, then the Live View Screen and the Start-up Wizard which will guide you through the basic settings. C) Check Chapter 2, 3 if you want to explore all the features of the DVR. Check Chapter 4 (Page 33) if you want to check the DVR on your phone. Check Chapter 5 (Page 39) if you want to view the DVR on the computer.
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Remote Control

REC: Enter the Record Schedule Page.
0-+10 (numeric keypad): Input numbers, 0 to 10+ can 1

be used as a quick channel changing like a television, and

these will work during either live-viewing mode or 2
playback. Additionally, the numeric keypad can be used

when inputting any numerical information most often,

your password.

3

Mute: Enabling or disabling the audio output won’t

4

have any effect on recordings. If you’ve configured the

DVR to record audio, it will continue to do so while

5

muted. 6

Menu/II: One of the primary controls for navigating

7

through the menus. When in live-viewing mode, it will

8

enter the menu bar. When pressed while in the main

9

menu, it will return the DVR to live-viewing mode.

10 06) Play: Enter the Playback Page.

Tour: Recall PTZ Tour.
PIP: Swap Picture-in-Picture screen with the main display.
Zoom: Zoom the picture of a selected channel.
11 10) Multi-Channel: Switch between multiple screen display mode.
1. 1. 1. ARROW BUTTON: Move the cursor in the appropriate direction when navigating menus. They’re also control buttons for the Playback page 12 (Fast Backward, Slow Motion, Fast Forward, Pause). 13 11) Lock: Lock the system, and you will need to enter the 14 password to get into the system. 15 16 13) Esc: Exit. 17 18 15) ENTER/MODE: Use the button to select an option in 19 the menus or confirm an entry. 20 16) Auto: Enter the Auto Sequence Page.
OSD: Enter the Image Setting Page.
IRIS+ /-: PTZ camera IRIS setup.
PTZ: Recall PTZ control panel.

Tip: Point the remote control at the DVR; not the monitor.

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Startup Wizard

Chapter 1. Startup Wizard
The Startup Wizard initiates upon powering up your DVR for the first time. This wizard assists you in setting up fundamental DVR configurations, which include creating a password, selecting a date format, defining the time zone, adjusting the display resolution, formatting the hard drive, configuring network settings, and establishing remote access.
Password

Once you’ve created the password, click ‘OK’ to proceed to the Login page.
Upon clicking the Password field, a virtual on-screen keyboard will appear for password input. Enter the password you created and click Enter to complete the input. After successful login, you’ll begin setting up the Startup Wizard. 1. Select your Language. English, Spanish, Chinese and Japanese are supported.

This DVR does not have a default password. Choose a strong password to keep your information safe and prevent unauthorized access to your account.
The password should have a minimum of 6 alpha-numeric characters, including at least one letter. Special characters are not supported. Use a password that you are familiar with but is not easily known to others.
Record your password below and store it in a secure place:

2. Configure basic settings such as the date format, time format, time zone, and the display resolution.

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Startup Wizard
Select the appropriate time zone from the menu according to your geographic region. If you’re not sure which time zone you’re in, this can be found through a web search for “what is my time zone”.
3. Set the video formats of the cameras. If your camera images appear in black and white during the daytime, change the video formats from Auto to CVI, then click Next.

7. To finish the Start-up Wizard, click Finish.

4. Format the hard drive. Choose the hard drive and click Format.

The hard drive may not be included in the package, purchase it separately in this case. WD (Western Digital) purple hard drive is highly recommended. 5. Set the Network type and ensure Enable is selected. (DHCP is highly recommended.)

6. Follow the instructions to set up the remote view on your cellphone.

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Chapter 2: Live View Screen
Live View enables you to view live video feeds from your security cameras, providing real-time monitoring of your property.
On the Live View screen, each connected camera will be displayed. You can utilize the icons and Menu Bar on the screen to check the status and operations of your DVR and cameras.
To access the Menu Bar, simply right-click the mouse.

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Live View Screen: Icons

These icons are used to indicate different camera status. See the table below to learn more about these icons:

Icon Description

The blue camera icon indicates continuous recording.
The red camera and running person icon indicate event (motion) recording.
The running person icon indicates an event detected.
The speaker icon indicates that audio is enabled/disabled on the corresponding channel. The magnifying glass icon indicates that you can enlarge the image.
No Signal indicates the channel has been switched to IP Mode, but no signal comes from the IP Camera, or no IP Camera is selected to the corresponding channel.
Tiger Logo indicates the channel has lost the feed from its camera, which may be caused by a disconnected/damaged cable, camera, or power adapter. It also appears if no camera is connected to the corresponding channel.

The Menu Bar is a handy place to change the view format of the Live View screen. To access the Main Menu, right-click the mouse on the Live View screen to display the Menu Bar. The Menu Bar is where the DVR’s basic and advanced functions are configured and managed.
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Live View Screen: Icons

Icon Description
Display the DVR Main Menu. Show video from one camera in full screen. Show multiple screens on the same page. Show the picture of one channel in the picture of another channel. The system will automatically cycle through the Live View of connected cameras every few seconds. Playback the 24 hours recordings of the current day. Take a snapshot of the screen. (USB flash drive required.) Set up the record mode (off, continuous record, event record). Shortcut to go to PTZ (Pan, Tilt, Zoom). You may control the PTZ camera by adjusting the controls for each Channel.

Auto Sequence

Click

on the menu bar to see the Auto Sequence page. Set up the interval

seconds, choose the channel(s), and the way of displaying them.

Click to hide the setting page but keep the sequence.

Click to exit the Auto Sequence.

Show information such as Model Number, QR code, or Network Type.

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to your internet router using an Ethernet cable, and click on the QR Code in the
Chapter 3. Main Menu
top right corner of the NVR Live View screen to find your NVR’s unique QR Code.
The Main Menu serves as the central hub for controlling the primary functions of the DVR. From the Main Menu, you can access various settings such as camera settings, recording settings, playback of recordings, network settings, motion detection settings, hard drive settings, system configuration, and maintenance options.

If your camera images appear in black and white during daytime, camera settings can be optimized to enable color-images. Optimize camera settings at Main Menu> Camera Menu > Video Format > select “CVI” from the Video Format Menu.

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Main Menu
To go to the Main Menu, click the icon as shown below.
The Camera Menu is the location where you configure the display settings for video footage from the cameras.

If you’re using CVI cameras, adjust the Video formats from ‘Auto’ to ‘CVI’. This ensures that the cameras display colors rather than black and white during daytime operation. If all the channels are showing the Tiger logo, please check the night vision feature of your cameras to confirm they are powered on. If the issue persists, do not hesitate to contact our technical support team, and provide us with your camera model number. We’ll be more than happy to assist you in resolving the issue.

1. Camera From the Camera Page, you may set up the Video Formats of the cameras.
The TIGERSECU Super DVR supports most D1, AHD, TVI, and CVI cameras, as long as their resolution is 5MP or less.

How to set up IP cameras? A. Place the DVR and the IP camera within the same local network. B. Tick IP Mode, then choose Select.
C. Click Refresh and wait for a few seconds.

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Main Menu
D. The IP camera will appear in the list. Click Select button. Then click Apply. * Check KeepAlive only when the IP camera drops offline frequently.

2. LIVE View
From the Live View page, you may set the channel’s Name and Display information (for playback interface). Check Hide the channel option when you don’t want to display one or multiple channels from the Live View.

E. Click Exit on the upper right corner to go back to the camera page. The selected IP camera should be applied to the channel, then click Apply.

3. Image Setting
In the Image Settings page, you can configure settings for video and volume. (Sound pickup devices need to be purchased separately, then connected to the DVR.) Click Copy to copy the setting to the other channels. Then, click Apply.

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4. Privacy Mask
Use Privacy Mask if cameras are mounted at home or in an office that requires privacy. This function covers some areas of the videos. Drag a numbered black square from the upper left to cover the area you wish to cover. Don’t forget to check the Area box to enable the function. Then, click Apply.

Mode RS485: · Supported Protocols: Pelco-D/Pelco-P/Merit LiLin Protocol 1/Merit LiLin Protocol 2/Samsung/SamsungII/LG-MultixE · Supported Baud Rate: 2400/4800/9600/19200
Change the setup Mode to RS-485, select the Protocol and Baud Rate for your camera. Click Apply to enable the settings.

Back to Live view Menu Bar click PTZ to enter the PTZ control interface.

5. PTZ
*You may set up the PTZ cameras here or via Live View > Menu bar >PTZ. If you have PTZ cameras (not included in the package), the basic setup can be done on this page. Make the changes using the drop-down menus. Mode UTC:
· UTC Supported Protocols: AUTO, TVI, AHD1080P, AHD720P, CVI Change the setup Mode to UTC, select the Protocol for your camera. Check Enable box to enable the settings, then Apply.

Choose the Camera (CHx), then click and drag the mouse over the image to adjust

the view of the camera to the Preset location that you would like to define, then

click the flag button

to enable the preset location. Click the go preset

button to go to the preset location.

Click Touring Setup to enter the touring setup page, then enable and choose

the preset locations and duration time. Click OK to complete the setup.

Then, go back to the PTZ Control Interface to enable the Touring. service@tigersecu.com 18

Main Menu

From the Record Menu, you may set up the video and audio quality and schedule a recording mode for each day.
1. Video and Audio In the Video & Audio page, for each channel, there are three Quality levels (High, Medium, Low). You may choose a suitable recording quality based on the hard drive’s capacity. You may also choose Custom to set up the Main Stream and Sub Stream yourself. Choosing a higher Quality level implies a higher bit rate and frame rate, which in turn consumes more storage space on your hard drive.

2. Schedule In the Schedule page, the DVR provides two modes of recording: l All Recording: Record both continuously and when motion is triggered. l Event Recording: Record only when motion is triggered. Choose the desired recording Type first (All/Event). Then, left-click and drag the mouse on the timetable to choose the time range. Click Enable Schedule.
Finally, click Apply.

Check Record Audio (sound pickup devices need to be purchased separately and connected to the DVR) if you want to record audio for the channel. Switch Audio from Analog to Coax if the BNC camera has a built-in microphone.

If you want to delete a schedule, you may left click and drag the mouse on the timetable to select the area then click Clear the Schedule. After completed the schedule settings, you may click the Setup button to set up a recording type for a specific channel individually.
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Main Menu

3. Advanced
In the Advanced page, the Recycle Recording function is enabled by default. The recycled recording means the newest video continuously replaces the oldest footage. If you disable (uncheck) this function, the DVR will stop recording when the hard drive is full.

From the Playback Menu, you can easily play back the recordings. You can also back up the video to a USB flash drive to view the recordings on a computer.
1. Playback On the Playback page, choose the time you want to playback. Then, click the Play button ; it will lead you to the Playback interface.
Dates with recordings are highlighted in blue. The record timeline is highlighted in purple.

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Main Menu

Here’s the Playback interface. All Recording (Continuous + Event) timeline is marked in purple. Event Recording timeline is marked in blue.
Playback Control Bar. If the playback control bar disappears, move your mouse to the bottom of the window. If you want to check the event recording timeline of CHx, choose Event Recording, then click All Channels, choose CHx to check the event recording timeline of that channel. * Switching from ‘All Recording’ to ‘Event Recording’ may take approximately 5 to 15 seconds. Please be patient and wait after making the switch.

Icon

Description
Show multiple screens on the same page. Or select a channel to display in full screen.
Control buttons: Slow Motion (1/2, 1/4, 1/8 speed), Fast Backward((4x,8x,16x,32x), Play/Pause, Fast Forward(4x,8x,16x,32x), Play frame by frame.

Switch between the Previous and the Next day.

Click

to show the Video Editing buttons: Cut

Start, Cut End, Cut Backup (USB inserted to the USB slot at the back of the DVR is required), Zoom, Snapshot.

Use the zoom in and out features on the timeline for more precise control. This allows for the display of video footage over set periods of time: 1, 6, 12, or 24 hours.

2. Backup
From the Backup page, you can back up your recordings to a USB flash drive.
NOTE: The USB drive needs to be inserted into the USB slot at the back of the DVR to back up files.
Choose the channel, time (From/To) range, then click Calculate. The system will provide an estimated Required Space.
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Main Menu
After confirming the Free Space of the USB drive, click Backup. The DVR will start to back up files (.m4v). Wait until the progress is 100% completed. Then, you may remove the USB drive and play the .m4v files on your computer. (Download free video player VLC Media Player if needed.)

1. Network
On the Network page, you can choose between DHCP or Static IP, which are the most commonly used network types. If you’re new to using DVRs, it’s recommended to choose DHCP, which is the default setting.
Enable P2P allows for remote camera viewing via the mobile app and TIGERSECU CMS Client by scanning the QR Code (UID). Restart P2P(Min.) means that the DVR will refresh its network connection based on a set schedule. By default, the DVR is configured to restart P2P every 720 minutes.

Using the Network Menu, you can manually configure network settings for the DVR.

2. QR Code
Here you’ll locate the UID and QR code for your DVR. By utilizing the QR code, you can establish a direct connection between your mobile devices or computer and the DVR. This is the most straightforward method for remote viewing.

Please note that Port Forwarding is NOT required for establishing remote connections using the QR code. If you’re new to this process, we highly recommend using the QR code for remote access to your DVR.
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Main Menu
View the DVR remotely on your phone by scanning the QR Code using the App TIGERSECU HD Viewer.
View the DVR remotely on your Mac or Windows computer by entering the UID in the TIGERSECU CMS Client.
If you are unable to access the DVR remotely, please contact us via email at service@tigersecu.com. For detailed instruction, please refer to Chapter 4 (page 33), and Chapter 5 (page 39).
3. DDNS

Port forwarding is required for login via DDNS. Select DDNS only when remotely accessing the DVR using DDNS. The supported DDNS accounts are: ez-dns.com/ dyndns.org/ noip.com/ SwiftConn.com.
We provide SwiftConn.com for free, and each DVR will be assigned a hostname automatically. Leave User and Password empty. Then choose Enable. (See chapter 5, page 39 for detailed instruction.)

4. Mail (Gmail, Yahoo and AOL Mail are supported) To set up email alerts from the DVR, check Enable, fill in SMTP Server, Port, User, Password, Mail From (User/Sender), Recipient (Mail to) on the Mail setting page. (Sender and Receiver can be the same.)
After filling in this information, click OK and Apply to save changes.

Gmail

Yahoo Mail

AOL Mail

SMTP Server: smtp.gmail.com smtp.mail.yahoo.com smtp.aol.com

Port:

SMTP uses port 25 Implicit SSL/TLS encrypted SMTP uses port 465

User:

Email address that sends the alerts.

Password:

16-digit App password* (Don’t enter any spaces between 4 sets of numbers)

Mail From:

Email address that sends the alerts.

Mail to:

Email address that receives the alerts.

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Main Menu
Gmail and Yahoo settings require an App Password, a 16-digit passcode that gives the DVR system permission to access your Email Account. This 16-digit passcode is separate to your email password. Follow the instructions below to generate an App Password for Gmail or Yahoo mail. To generate an App Password for Gmail: Step 1. Turn on 2-Step verification. Open your web browser, log into your Google Account. https://myaccount.google.com/ In the navigation panel, select Security. Under “Signing in to Google,” select 2-Step Verification. Get started.
Enter your cellphone number and select Text message, then click Next. Once you’ve received the code on your phone, enter it and click Next. In the final step, click Turn On to enable 2-step verification on your Google Account.

Step 2: Generate App password. Visit your App passwords page.
https://security.google.com/settings/security/apppasswords In the Select App dropdown menu, select Other and enter TIGERSECU DVR. Click GENERATE. Use your 16-digit app password as the password for the DVR.
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Main Menu
To generate an App Password for Yahoo or AOL Mail: Visit your Yahoo Mail security page. Yahoo Mail: https://login.yahoo.com/account/security AOL Mail: https://login.aol.com/account/security Click “Generate app password.” Select “Other app.

Enter TIGERSECU DVR. Click Generate to get the 16-digit app password. Use it for your DVR.
Then, click the Test button on the Mail setting page, and the following message will appear to confirm that your setup is successfully completed.
*Motion Trigger setting of Mail Notification. Go to Event menu – Motion select a specific Channel – Trigger Setting Linkage Action check the Mail to box and click Receiver Setup.

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Main Menu
. Choose Enable, then choose the recipients, Click OK and Apply.

1. Motion
In the Motion page, choose the channel to set up motion detection. Change the Sensitivity between 1 (lowest) and 10 (highest). Then, select Enable Motion.
The region covered by the white grid will monitor and alert you when motion is detected. If you wish to exclude a specific area from being recognized, you can “erase” it by left-clicking and dragging the mouse over the desired area to exclude it from detection. Click Copy to copy the setting to other channels and then click Apply.

In the Event Menu, you may set the motion detection features for each channel. Record only when motion is triggered will save significant hard drive space and save you time reviewing playbacks.
*Motion detection is enabled by default.

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Main Menu
: Trigger Channel Popup: Chosen channel will pop up in a full-screen display when motion is detected.

Notification: If you’ve logged in using the mobile app (TIGERSECU HD Viewer) and enabled Notify, click Notification Setup to choose the mobile devices that receive notifications. (See chapter 4, page 34 for detailed instruction.)

Click Apply to All if you want to apply the same settings for all channels. : Linkage Action: Set up a Linkage action if a channel detects motion.

Mail to: Set up an email alert to be sent when motion is detected. : PTZ Linking: Enable Motion function for PTZ. If you have PTZ cameras, you may set up PTZ linking on this page.

Event Record: Set up the linkage record channel. If motion is detected on channel one, also record on channel three.
Buzzer: Activate buzzer on the DVR when motion is detected.

2. Video Loss
Use the ‘Trigger Setting’ to choose your preferred notification method for video feed failure events. The setup process for ‘Video Loss’ trigger settings follows the same steps as the ‘Motion Settings’.

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Main Menu

In the HDD Menu, you will see the list of hard drives and USB Flash Drive connected to the DVR.

The Configuration Menu allows you to configure general DVR settings.

If you didn’t format the hard drive during the initial setup using the Startup Wizard, please ensure to format it here to enable the system to start recording.
1. HDD On the HDD page, you may check the hard drive’s information and format the hard drive. *USB external hard drive is not supported. CAUTION: Formatting will erase all data.

1. System
On the Settings page, basic system settings can be changed. You may set up the Language, the Name of the DVR, Video formats (NTSC for the United States, PAL for European Unions), display Resolution on the monitor, Auto Lock or not, and so on. Key Tone for remote controller on/off. (Off by default).

2. USB Flash Drive
Information of the backup USB flash drive can be found on this page. (FAT32 USB2.0 flash drive is recommended.)

2. User
On the User page, you may set up multiple users. You may change the user’s name and password on this page. (Click Edit).
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Main Menu
How to change admin password? Click the “Edit” button for admin. On the “Password Setup” page, enter the old password you created during the initial setup, followed by your new password (entered twice for confirmation). Your password must consist of a minimum of 6 alphanumeric characters, including at least one letter. Special characters are not supported.
How to add new users? Click on the “Edit” button located on the right side of User(x) to add additional users. You can create up to 10 users with passwords and assign specific rights, such as local or remote control of the DVR. Make sure to select the desired channels for each user.
A: Assign privileges for Local Control B: Assign privileges for Remote Control
A

Time Settings

The DVR default Time Zone is GMT- 8:00 Pacific Time. Select your time zone from the dropdown menu accordingly.
By default, Daylight Saving Time (DST) is enabled for US geolocations. However, it’s important to note that Hawaii, most of Arizona, Puerto Rico, the US Virgin Islands, Northern Mariana Islands, Guam, and American Samoa do not observe Daylight Saving Time. Therefore, please adjust the Daylight Saving Time settings for your specific geolocation accordingly.
Click Update Now, then Apply to save time zone settings.

Please avoid manually changing the Date and Time unless your DVR is not connected to the Internet, or the time is not accurately reflected.

B
Remember to Enable the user after setup is completed and click Apply.

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Main Menu
In the Maintenance Menu, you can perform tasks such as viewing DVR information, setting up maintenance cycles, upgrading software, checking log files, resetting to factory defaults, and importing/exporting files via USB drive.

2. Import/Export
On the Import/Export page, you can import or export the DVR configurations. A USB flash drive needs to be inserted into the USB slot at the back of the DVR to import or export data.

Maintenance

On the Maintenance page, enabling Auto Reboot for the DVR at regular intervals helps ensure optimal performance. By default, Auto Reboot is set for 9:00 PM on Sundays every week. To modify the settings, choose between “Every Day” or “Every Week” (if selecting Every Week, specify a Day and Time). Once you’ve made the desired changes, click on “Apply” to save the settings.
To shut down the system, click on “Shutdown”. Afterward, ensure the system is completely powered off by disconnecting the power adapter from the DVR.

3. Upgrade
TIGERSECU strongly recommends updating your DVR system firmware to benefit from the latest enhancements. All firmware upgrades are provided free of charge. There are two methods to upgrade your DVR to the latest firmware: USB Upgrade and Over the Air (OTA) Upgrade.
If your DVR is connected to the Internet, OTA Upgrade is highly recommended. However, if you prefer to upgrade using the USB Flash Drive method, please contact us at service@tigersecu.com.

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Main Menu
4. Log The log file maintains a record of all actions performed on the DVR, including events like power on, video loss, HDD formats, and more. You have the option to select specific dates, search by actions and channels, and export the data if necessary.
5. Reset Default Resetting the system configuration will result in the deletion of basic settings. It is advisable to perform a system reset only if you have forgotten the password. Please note that the hard drive will not be formatted during this process.

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Chapter 4. View DVR remotely on your phone
You have the ability to remotely access your DVR from your smartphone or tablet, whether it’s an iOS or Android device. This allows you to monitor the current situation or receive notifications
This feature supports live view, playback, backup, PTZ control, and various other useful functionalities.

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View DVR Remotely on your mobile devices

Download TIGERSECU HD VIEWER from the App Store or Google Play.

For iOS Device: Open the app, choose +, then scan QR code, scan your unique QR code.

Find your unique DVR QR Code that is required to set up remote-viewing access. *Status should be ON. If it is OFF, please ensure the network cable has been firmly connected to the router. Or contact us at service@tigersecu.com.

Then, tap the name of the DVR to enter the viewing page.

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View DVR Remotely on your mobile devices

For Android Device: Open the App, click add

, then Scan QR code, scan your unique QR Code.

Then, click the name of the DVR to enter the viewing page.

App Icon Description

The app supports viewing multiple channels (1/4/9/16) on the same page.
HQ: Higher Image Quality. LQ: Lower Image Quality. Mute: Enable or disable audio. Speaker On: Feature disabled for this model.
. Time Search: Search Recordings by Time. Log Search: Find DVR log file.
PTZ: Control PTZ camera. Relay: Feature disabled for this model. Notify/UnNotify: Turn motion detection push alerts on or off. CH01: Camera has detected motion. CH02: Camera is connected and working. CH03: Camera is disconnected or not working.
*Open push alert function by tapping Control icon then change the status from UnNotify to Notify.

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View DVR Remotely on your mobile devices

App Icon

To control PTZ camera using the app, first, set the PTZ camera to display in a single division. Then, tap Control icon and PTZ, use the PTZ function buttons (Zoom, Iris, Focus, Set Preset and Go Preset) to operate the camera.
Description
Zooming in and out with the PTZ camera
Adjust the aperture size for better image control
Fine-tune the sharpness and clarity of the image
Set Preset / Go Preset

Set Preset: To adjust the camera view to a desired Preset location, swipe your finger over the image. Once positioned, tap the Set Preset button, and select a preset number from 000 to 127.
Go Preset: To navigate to a specific Preset location, tap the Go Preset button and choose the corresponding preset number.

Playback
By tapping on “Search” and then selecting “Time Search,” you will be directed to a calendar. a. Choose the date marked with a dot (for iOS device) or in grey (for Android Device). b. Select the time marked in red. c. Click on “Play” to begin playback.
App Icon Description
Rewind Forward Play/Pause Slow Motion Adjust image quality (Higher or Lower image quality) Multiple channels Backup videos Seek. Choose the time you want to playback.
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View DVR Remotely on your mobile devices

For iOS Device:

Backup

Click Backup, then Go Backup.

For Android Device:

Set the Start Time and End Time, Duration and Channel Name.
Then tap Calculate to see the Required Space needed. Click Start Backup to back up the recordings.

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View DVR Remotely on your mobile devices
Check the backup files here or cellphone photo album after the download is completed.

You may use the keywords TIGERSECU HD Viewer on YouTube to watch our instruction video about TIGERSECU HD Viewer. Tip: For the optimal video display experience, ensure that Portrait Orientation Lock is turned off on your iOS device, or enable Auto-Rotate to landscape mode on your Android devices.
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Chapter 5. View DVR remotely on your Computer
You have the ability to remotely view the DVR from your computer, whether it’s a PC or Macintosh. This feature is useful when the DVR is located in a remote place different from your current location. For instance, you may want to monitor your cottage from home or work, or keep an eye on your business from home. Additionally, using a computer becomes beneficial when the DVR does not have its own monitoring screen.

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View DVR Remotely on your computer

Step 1: Download “7-Zip” software from https://www.7-zip.org/ first if you don’t have an unzip software on your computer.
7-Zip is free software with open source. You can use 7-Zip on any computer, including a computer in a commercial organization. You don’t need to register or pay for 7-Zip.

Select the file location where you’d like to save the TIGERSECU_CMS and click OK.

Step 2: Download the TIGERSECU CMS from this link: https://www.tigersecu.com /cms-win.zip
Step 3: Open TIGERSECU_CMS Client
Right-click on the TIGERSECU cms-win.zip file and open with the “7-Zip” and choose Extract files.

Step 4: Navigate to the saved file location, open the TIGERSECU_CMS, and you will see the login page like the one below:

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View DVR Remotely on your computer
Step 5: Type your Login information. P2P(UID) Login (Highly Recommended) a) Host: Go to DVR Menu bar > Information > UID. Enter the UID in the CMS Host field.

IP Login (Port forwarding required)
a) Assign a Port for your DVR. Go to Network Menu > Network. Choose Static IP, then Assign a port (> 80) to the DVR, for example, 6789, then check Enable and click Apply.

b) Default Port: 80 c) Default User: admin. d) Password: DVR password you created e) Click Connect.
Tip: If you’ve successfully logged into the system by following the above instructions, please disregard the following instructions concerning IP Login & DDNS Login. Proceed directly to page 42 Step 6.

b) Log into your router.
1. Look for the Default Gateway address, which typically appears as something like 192.168.1.1. However, please note that this number may vary depending on your router and manufacturer.
2. Open your preferred internet browser, such as Internet Explorer or any other browser of your choice.
3. Enter the Default Gateway number into the Address Bar of your browser and press Enter.
4. You should then be directed to a login screen.
Tip: If the Default Gateway address 192.168.1.1 doesn’t work, you can try searching on Google for “how to login to my router” along with the brand name of your router.

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View DVR Remotely on your computer

c) Port Forwarding within the router. Check out this article for reference: https://www.noip.com/support/knowledgebase/general-port-forwardingguide/
Tips:
1. For additional port forwarding support, please seek assistance from local tech support.
2. Remember to open UPnP. 3. Type in the port you assigned before for the DVR in the Port field.
d) Find the router’s external IP address.
(Could be found by opening https://www.tunnelbear.com/whats-my-ip on your web browser.)

DDNS Login (Port forwarding required, not recommended.) a) Find the DDNS host. Please go to the DVR, Main Menu > Network Menu> DDNS. We provide the server SwiftConn.com, and a hostname will be assigned automatically to the DVR. (Leave the User and Password blank on this page if you choose SwiftConn.com.)
b) Type in the Hostname that ends with SwiftConn.com in the Host field. The Port you assigned for the DVR. Default User: admin, and your DVR Password.

e) Type in External IP address into the Host field. The Port you assigned for the DVR. Default User: admin, and your DVR Password.

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View DVR Remotely on your computer

Step 6: Once the loading page finishes, you’ll see a familiar interface, similar to the DVR interface. To access the Menu Bar, just right-click with the mouse. When you’re done viewing, you can close the window.

2. TIGERSECU CMS for MAC Users

Check the video for the step-by-step instructions: https://www.tigersecu.com/instruction_view_dvr_on_mac.mp4 Step 1: Download “The Unarchiver” unzip software from App Store on your Mac computer.
As from macOS Catalina 10.15 or later version, Mac does not include a built-in utility to work with archived ZIP files, download the “The Unarchiver” from App Store to open RAR files on your Mac.

Next time, you may click the drop-down button in the Host field to avoid entering the information repetitively.
You have the option to change the Port and Password in the DVR settings. After making changes on the DVR side, please update these settings accordingly in the TIGERSECU CMS.

Step 2: Download TIGERSECU CMS Client Zip file. – For Safari users. 1. Open Safari web browser, then choose Preferences or Settings.
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View DVR Remotely on your computer

2. Uncheck “Open safe files after downloading”.

2. Chrome Settings, Downloads.

3. In your Safari web browser, open the TIGERSECU CMS link: https://www.tigersecu.com/cms-mac.zip
– For Chrome users 1. Open Chrome web browser, click on Chrome on the upper left corner, then choose Preferences.

3. Enable the option for “Ask where to save each file before downloading”.
4. In your Chrome web browser, open the TIGERSECU CMS link: https://www.tigersecu.com/cms-mac.zip And save the file to your Mac Desktop.

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View DVR Remotely on your computer

Step 3: Open TIGERSECU CMS Client
(IMPORTANT) 1. Right-click on the TIGERSECU cms-mac zip file and open with the app “The Unarchiver”. This will automatically create a folder named “cms-mac” and extract the archive files to your computer.

– If your Mac OS version is or before Monterey, follow the instructions below. Open System Preferences, then choose Security & Privacy.

2. Left-click on the TIGERSECU CMS icon to run the software. If the following notice appears on your screen, click OK.

Click Open Anyway.

– If your Mac OS version is Ventura 13.0 or later, follow the instructions below.

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View DVR Remotely on your computer
Open System Settings, then choose Privacy & Security.

On the right of the page, scroll to the bottom to find Security. Click Open Anyway.

On the next page, click Open. You will see the login interface. Go to DVR Main Menu, Network Menu to find the UID number (Host) and port. The default User is admin and enter your DVR password. Enter all the parameters and click Connect.

Mac might ask you to enter your Mac login password in this case. Choose Use Password and enter the password. After that, click Unlock.

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View DVR Remotely on your computer

If the CMS shows connection failed, go to the DVR Main Menu, Network Menu, make sure network type shows DHCP and there is a valid IP address. Proceed to the QR Code page to confirm whether the status shows On. If yes, reenter the UID number in the host field and attempt the connection again.

If you successfully log into the DVR via the CMS client, right click on the mouse to access the Menu Bar. Choose the home icon to go to the Main Menu.

If the CMS shows wrong authorized, which indicates the DVR is online, but the login parameters are not correct. Double check the port number, user and password, make sure they’re all correct and try again.

Next time, you can click on the dropdown menu to load the history and avoid the need for reentering the parameters again.

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