RENPHO R-G004 True View Eye Massager User Manual
- June 15, 2024
- Renpho
Table of Contents
User Manual
True View Eye
Massager
Model: R-GOO4
Thanks for purchasing the RENPHO True View Eye Massager. This massager with heat compression is designed to massage your eyes to relieve your eyes fatigue. Please read this instruction manual carefully before use. RENPHO assumes no responsibility for any consequences caused by misuse or failure to follow these instructions. Please keep this manual for future reference.
Important Safety Instruction
When using the appliance, basic precautions should always be followed, including the following:
- This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental Capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
2. Children shall not play with the appliance.
3. Cleaning and user maintenance shall not be made by children.
4. The appliance is for household use only and cannot be used as medical equipment. It is not intended for medical diagnosis, treatment, or commercial purposes.
DANGER – To reduce the risk of electric shock:
1)Always unplug the charger from the electrical outlet after charging.
2)Never use pins or other metallic fasteners with this product.
If you are any of the following user types, please consult a doctor before
use:
- Children
- Elderly
- Pregnant or lying-in women who had given birth recently
- People who are allergic to leather material
- People who suffer from skin infections, sensitivity, redness and/or burns on the skin
- People who suffer from brain disease, eye disease, or another physical or mental disorder
- People who suffer from osteoporosis
- People who have had an eye operation, or if you have any eye diseases such as glaucoma, cataract, and amotio retinae
- People who have any swelling or wound around the eye area
- People who use a pacemaker or other implantable medical device
- Patients with heart disease, malignant tumors, or other serious health conditions
- People who are receiving medical treatment or feel discomfort
- People with high or abnormal blood pressure
If you feel unwell or have any unusual discomfort, please stop using the
appliance immediately.
WARNING – To reduce the risk of fire, electric shock, or injury to persons,
please follow the instructions below:
- Do not operate under a blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
- Close supervision is necessary when this appliance is used by, on, or near children, invalids, or disabled persons.
- Use this appliance only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
- Never operate this appliance if it is not working properly, has been damaged, or dropped into water. Return the appliance to a service center for examination and repair.
- Put on the appliance before turning the power on.
- If you feel any pain around your eyes, please stop using the appliance and consult a physician.
- Do not expose the appliance to direct sunlight. Keep the appliance away from humidity, heat, and/or corrosive gas.
- Do not use the appliance with wet hands.
- Remove contact lenses, glasses, false eyelashes, hairpins, hair accessories, etc. before using.
- Only use the charger (DC 5V 1A, not included) to recharge the appliance.
- Do not use the appliance while charging.
- Keep the charger and charging port dry before charging.
- Do not immerse the appliance into the water; clean its surface with cotton soaked in alcohol. Do not use diluent, gasoline, chloride, alkaline, or acid cleaning agents.
- Avoid contact with sharp objects.
- Do not use the appliance while driving or walking.
- If any fault or malfunction should occur during use, take it off immediately. Never attempt to disassemble or repair the appliance yourself.
- Do not use the appliance for more than 20 minutes each time.
- The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.
- Use heated surfaces carefully. May cause serious burns. The unattended use of heat by children or incapacitated persons may be dangerous.
- Temperatures sufficiently high to cause burns may occur regardless of the control setting. Do not use on an infant or invalid or on a sleeping or unconscious person. Do not use it on insensitive skin or on a person with poor blood circulation.
Check the skin in contact with the heated area of the appliance frequently to reduce the risk of blistering.
SAVE THESE INSTRUCTIONS
About the RENPHO True View Eye Massager
-
What’s in the Box
1 x RENPHO True View Eye Massagerr
1x Type-C USB Cable
1 x Storage Bag
1 x Cleaning Cloth
1 x User Manual -
Product Structure
-
Specification
Product Name: Eye Massager
Model: R-G004
Material: ABS+Protein leather
Input: SV ==1A
Rated Power: 5W
Timer: 10 minutes
Battery Capacity: 1500mAh
Product Weight: 350g
Product Size: L205xW40xH90mm
Wearing the Device
Put on the device, align the vision windows to your eyes, then adjust the
elastic band to fit your head size for comfort.
Attention:
- Remove your contact lenses, glasses, false eyelashes, hair accessories etc. before use to avoid discomfort.
- Be careful to ensure that the device is not too tight around your head.
Using the Device
-
Operation Instruction
:
Long press the button for 2s to turn on/off the massager with prompt voice.
After power on, it will enter mode 1 (Air Pressure plus Heat) by default and
start the massage.
Short press it to switch among Low Heat (Default), High Heat and No Temperature during operation.
: Short press this button to cycle among the following modes during operation:
M1: Air Pressure + Heat + Music
M2: Air Pressure + Heat + Vibration + Music
M3: Air Pressure + Music
M4: Heat + Music
M5: Vibration + Music
: Short press this button to switch among Soft Pressure (Default), Strong Pressure and No Pressure during operation.
: Short press this button to switch to the next track (Music 1/ Music 2 built- in the device) during operation.
: Short press this button to choose and cycle among volume levels (Level 3/Level 4//Maximum/Level 0/Level 1/Level 2) during operation.
Auto-off timer: The device will automatically shut off after 10 minutes of continuous use (Massage completed). -
Indicator Light Instruction
Status| Indicator Light
---|---
Mode 1| Air Pressure+Heat+Music On
Mode 2| Air Pressure+Heat+Vibration+Music On
Mode 3| Air Pressure+Music On
Mode 4| Heat+Music On
Mode 5| Vibration+Music On
Music| Solid white (Built-in Music)
Solid blue (Bluetooth Connected)
Heat| Solid white (Low Heat)
Solid red (High Heat)
Off (No Temperature)
Air Pressure| Solid white (Soft Pressure)
Solid red (Strong Pressure)
Off (No Pressure)
Note :
1. In mode 3 (Air Pressure only), while choosing No Pressure, the device will
automatically shut down after about 10s without any operation.
2. In mode 4 (Heat only), while choosing No Temperature, the device will
automatically shut down after about 10s without any operation.
3. In mode 1 (Air Pressure plus Heat), while choosing No Pressure and No
Temperature , the device will automatically shut down after about 10s without
any operation.
-
Bluetooth Connection
After turning on the device, enable your mobile phone Bluetooth setting, search for R-GO04 and connect it. After connection, you can play your own music while massaging. Press Music (Next Track) to switch to the next track.
Note: Once paired successfully, the device will be automatically connected to Bluetooth when it is turned on each time. -
Silent Mode
Long press the Volume Button to switch between Silent Mode and Voice Mode with prompt voice during operation.
In silent mode
The voice broadcast and built-in music will be disabled. The Bluetooth music will be paused but can be resumed via your phone.
Note : The device will enter Voice Mode by default when turned on each time.
Charging the Device
When the battery indicator light turns on and flashes red slowly, it indicates the low battery and you need to charge the device.
-
Please use the DC 5V 1A mobile charger (not included) to charge the massager:
1.1 Insert USB cable into the socket of the mobile charger.
1.2 Softly insert the USB plug into the socket of the device.
1.3 It takes about 3h to fully charge the device. The device can be used for about 1.5h after a full charge (Use time may differ depending on the operation mode selected).
Note: Do not turn on the device while charging. -
Battery Indicator Light Instruction****
Status| Battery Indicator Light
---|---
Working| Off
Low Battery| Slow flashing red
Charging| Slow flashing red
Fully Charged| Solid red
Over Charged| Quick flashing red and it will go out after 1min
Cleaning and Maintenance
- Please turn off the device before cleaning. Do not use corrosive detergents such as benzene or diluent to clean it.
- Thanks to its ABS and protein leather material, the device can be easily wiped clean with the soft cleaning cloth provided in the package.
- Do not expose the device to direct sunlight or high temperature. If the device has not been used for over 3 months, please recharge it before use.
- Keep the device in a cool, dry place. It can be folded into a compact size for easy storage.
- Do not disassemble the device by yourself, otherwise, it will cause damage and void manufacturer’s warranty.
- Do not disregard the device with normal household waste at the end of its service life; instead, follow local environmental regulations and guidance for disposal.
- Battery life can vary by application and/or operating conditions. I the appliance is not in use for a long period of time, please keep it powered off and charge it once a month to prolong its lifespan.
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| There is a mechanical or air sound coming from the device | Normal sound of air | |
| inflation or air pressure | No need to do anything | |
| Power-on failure | 1.Low battery | |
| 2.Short press the Power Button | 1.Charge the device in time |
2.Long press the Power Button for 2-3 seconds
Low massage intensity or weak air pressure| Low battery| Charge the device
The device shuts down suddenly| 1.Low battery
2.10-minute auto-off timer| 1.Charge the device
2.Turn on the device again
The device can’t be charged| 1.Using other types of charging cables
2.Using improper charger with voltage as not indicated| 1.Use the Type-C
charging cable provided in the package only
2.Use the DC 5V 1A
charger only
No heat| 1. Heat function is not powered on
2. Built-in heat protection is triggered due to excessive use| 1. Select the
mode with the heat function, or short press the Power/Heat Button to power on
2. Turn it off for a while to cool down
---|---|---
No air pressure| Air pressure function is not powered on| Select the mode with
the air pressure function, or short press
the Air Pressure Button to power on
No broadcast or music| 1. Too low volume level or adjust the volume to level
O
2. Silent Mode is powered on| 1. Short press the Volume Button to adjust
volume level
2. Long press the Volume Button to enter Voice Mode
If these solutions cannot solve your problem or you encounter any other issues, please feel free to contact us at support-eu@renpho.com.
Warranty Policy
Your RENPHO product purchase is covered by a one-year limited manufacturer
warranty from the date of delivery.
For warranty terms and conditions, please visit: https://renpho.com/pages
/warranty-terms-and-conditions
Note: Product registration is not required for the warranty. If you choose not to register your product, it will not diminish the product warranty.
Customer Service
Please feel free to contact us if you have any questions or concerns.
RENPHO Customer Service Team guarantees a quick response and hassle-free
solutions to any issue you may have within business hours.
Tel: +44(0)7434-666088 (UK ONLY)
Monday-Friday 9:00AM-5:00PM(GMT)
Email: support-eu@renpho.com(UK&EU)
*For defective products or the return of items, please contact us with your order number within the specified warranty period. DO NOT dispose of any product parts as they may be required for inspection/repair.
Notice: This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take fir this product for environmental safe recycling.
EU Importer: Renpho GMBH
Lehmweg 17, 20251 Hamburg Hoheluft-Ost,
Deutschland, Germany
Manufacturer: Shenzhen Ruiyi Business Technology Co., Ltd.
Qianhai Complex A201, Qianwan Road 1, Qianhai
Shenzhen-Hong Kong Cooperation Zone,
Shenzhen, P.R.China
C &E Connection E-Commerce (DE) GmbH
Zum Linnegraben 20, 65933, Frankfurt am Main,Germany
Email: info@ce-connection.de
Richers & Vision Ltd.
Unit 58B, Bordon Enterprise Park, Budds Lane, Bordon,
Hampshire, GU35 OJE, U.K.
Made in China NA2
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