realme RMX3830 Dual SIM 128GB/4GB Smart Phone User Guide

Quick Guide
RMX3830

Greetings from realme mobile

This guide will show you how to use the phone and its important functions. You may also visit realme ocial website to get more information about the phone.

Warning

• Do not place the phone or battery near or inside heating equipment, cooking equipments, high pressure vessels (such as microwave ovens, induction cooker, electric oven, heater, pressure cooker, water heater, gas stove, etc.) to prevent the battery overheating which may lead to an explosion.
• The original charger, data cable and battery shall be used. Unapproved chargers, data cables, or batteries that are not certified by the manufacturer may result in electric shock, fire, explosion, or other hazards.
• Back cover can’t be removed.
• When charging, please place the device in an environment that has a normal room temperature and good ventilation. It is recommended to charge the device in an environment with temperature ranging from 5°C~35°C.

How to reboot the phone
Press and hold the Power Button and Volume Up Button at the same time until the realme boot animation is displayed to reboot the phone.
Standard accessories
You are provided with the following standard accessories:
1 Phone, 1 Charger, 1 USB data cable, 1 Safety Guide, 1 Quick Guide,
1 SIM Ejector Tool, 1 Protective Case.

Specification

5000mAh/19.35Wh(Typ)
Camera| 5 Megapixels Front
50 Megapixels+0.08 Megapixels Rear
Operating temperature| 0°C-35°C
SAR Values| FCC SAR| x.xx W/kg(Head) x.xx W/kg(Body)

Radio Waves Specifications

Radio Waves Specifications

The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Some content may differ from your device depending on the region, service provider, or software version, and is subject to change without prior notice.

612804000130 V0.1

This user manual provides the product safety information. Before using the phone, please read the Safety Guide carefully.

Statement

‘The Safety Guide’ contains information regarding safety, operation and customer service. Before using the realme smartphone, please read all the instructions and the security information below, and keep it for backup. More detailed instructions are kept in this product as an electronic file. Please read the built-in instructions on the realme smartphone. For the latest information, please visit https://www.realme.com.

Safety & security information

Read all information before using the device to ensure safe and proper use.

• This mobile phone is suitable for working in an environment of 0°C to 35°C.
  Temperature for storage should be between -20°C and 45°C. Excessively high or low temperatures may damage the mobile phone or reduce the battery’s lifespan.

• When charging, please keep the device in a well-ventilated area. Please charge this mobile phone in an environment between 5°C and 35°C. If the phone has a flash charging function, it may not be able to enter the flash charging mode when the temperature is below 15°C or over 35°C.

• Do not charge the battery over 12 hours.

• The adapter, as the disconnect device from the mains, shall be installed near the device and easily accessible.

• Use manufacturer-approved chargers, data cables, batteries and other accessories to prevent potential electric shock, fire, explosion or other hazards.

• Back cover can’t be removed.

• Do not replace, disassemble, modify, mechanically crush or cut the battery, as it may cause battery leakage, overheating, explosion or fie.

• Do not place the phone or battery directly in sunlight, near/inside sources of heat or in a low air pressure location, which may lead to an explosion or battery leakage.

• To prevent damage to your device’s parts or internal circuits, do not use it in dusty, smoky, damp or dirty environments or near magnetic fields.

• If any part of the product is cracked or damaged, discontinue use immediately and contact the realme Service Center.

• Power off your device in any area with a potentially explosive atmosphere, and comply with all signs and instructions.

• The battery can be charged and discharged hundreds of times at least, but it will eventually wear out.

  • To prevent hearing damage by high sound pressure, do not listen at high volume levels for long periods.
  • Listening to a portable device at high volume may damage the user’s ears and cause auditory disorders (temporary or permanent deafness, buzzing in the ears, tinnitus or hyperacusis). It is therefore strongly recommended not to use the portable device at full volume or more than one hour a day at medium volume.

• Precautions for using the device: Observe all safety instructions for any places, especially in hospital/health care facilities, service stations, schools, professional garages and in an aircraft. Do not use your device and adhere to all safety warnings/regulations regarding mobile device usage while driving. Persons with electronic implants (pacemakers, insulin pumps, neurostimulators, etc.)are recommended to place the mobile telephone 15 cm away from the implant or on the opposite side of the implant.

Recommendations for use:

1. No danger relating to the use of a mobile telephone has been observed and this is purely a preventive measure.

2. To reduce the level of exposure to radiation, you should use the mobile telephone:
   A. In good reception conditions: when the signal indicator displays a full signal on the signal reception bar.
   B. With a hands-free kit or speaker.
   C. Giving priority to the use of data, SMS and MMS messages rather than calls.

3.  Pregnant women should keep the mobile phone away from their abdomen and teenagers should keep the mobile phone away from their lower abdomen.

4. It is recommended to make reasonable use of the mobile phone by children and adolescents, for example by limiting the number of calls and their durations or by limiting the night use of the device.

• Do not leave your phone and its accessories within the reach of small children or allow them to play with it. They could hurt themselves or others, or may accidentally damage the phone.
• Your phone contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.
• All personal information may be removed during or after the product software upgrade. Please back up your personal information before upgrading.
• The operating system of this product supports official system updates. If the user rooted the ROM system of any third party or modified the system file by cracking, it may lead to security risks of the system. realme will not provide any support nor take any responsibility for the final use in these cases.
• To better understand how we protect your personal information, please see the privacy policy at realme official website.
• For more information, please check the User Guide on your device.

Waste Electrical and Electronic Equipment (WEEE)
This symbol (with or without a solid bar) means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, user has the choice to give his product to a competent recycling organization. Proper recycling of your product will protect human health and the environment.

• realme Mobiles will seek shared responsibility and cooperation from customers in reducing the environmental impact of their products.
• realme Mobiles will comply with all the applicable laws related to WEEE management.

FCC Regulatory Conformance
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference;
(2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
Caution：
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

RF Exposure Information (SAR)
This device complies with RF specifications when used near your ear or at a distance of 1.5cm from your body. Ensure that the use of belt clips, holsters and similar accessories should not contain metallic components. Keep the device away from your body to meet the distance requirement.
This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The antenna(s) used for this transmitter must not be collocated or operate in conjunction with any other antenna or transmitter.
The SAR limit set by the FCC is 1.6W/kg. The highest SAR value of this device type complies with this limit. And please see the “Quick Guide” to find the highest SAR value reported to FCC.

realme mobile Warranty Information
I: Service Terms

Thank you for using realme mobile phone. We will provide our product with comprehensive warranty services in accordance with applicable national laws and regulations. In case of any confict between the following policies and the National Policies, or Commissions, the national policies shall prevail.

1.  Within 12-months from the purchasing date, in the event that performance failure occurs from normal use, consumer can claim for maintenance. The accessories such as charger and data cable have a 12-month warranty. The built-in battery has a 12-month warranty.
2.  Please be sure to fill in your mobile phone warranty card in a complete, correct and truthful manner.
3.  Valid purchase invoice: the invoice shall indicate the serial number of the mobile phone, factory serial number (batch number) of the accessories (battery and charger), product model, sales date, Seller’s seal, amount and so on.
4. A valid warranty card and invoice are essential for protecting your warranty rights. (Valid warranty card and invoice: the information filled in shall be complete, true and correct without alteration). If you lose the valid invoice and warranty card and are unable to provide us with a photocopy of them, we will provide your mobile phone with a 12-month warranty service beginning from the 90th day after the manufacturing date of your mobile phone.
5.  Our warranty does not cover the other accessories for the product (for instance: the user manual, warranty card, etc).
   Note: The above warranty policy is only valid for the products sold in this country realme has the power of final review and interpretation for the warranty policy.

II: Warranty Instructions and Conditions

1.  Your warranty (please refer to the Warranty Information Card) is only valid under normal use of your device. All man-made damages and any of the following conditions are out of free warranty, but a repair can be still implemented at your own cost:
   A. The warranty period has expired;
   B. Damage caused by human factors, including damages caused by usage under improper operating environment and the failure to the user manual;
   C. The customer disassembles, repairs or modifies the device without the Company’s authorization or has it repaired at a repair shop that is not included in the Company’s approved repair network;
   D. Damage caused by a force majeure (such as floods, fires, earthquakes and lightning);
   E. The user is unable to provide the warranty card and valid proof of purchase or the product model and barcode do not match or are altered;
   F. Natural wear and tear of the product (such as casing, keypad, display screen, antenna and other accessories);
   G. Faults, damages or defects not caused by the company;
   H. Barcode and warranty labels are damaged and unrecognizable.

2. Others
   A. External damages (including wear, tear, and scratches) are not entitled to the warranty service;
   B. Faults caused by the Internet and wireless information service providers (operators) are not covered by the warranty;
   C. Our warranty does not cover services verbally promised by the dealer which violate principles set forth on the warranty card. For products that meet the replacement requirements, you can go to the designated authorized service center for replacement. Upon replacement, if the device is faulty, we can replace it with a device of the same specification and model; if any accessory is faulty, the faulty accessory will be replaced. Both replacements are free of charge.

3.  If any of our products is required to be fixed, you may take it to any warranty shop in our national warranty network.

4.  All components, parts and accessories replaced during the warranty period shall become the property of the Company.

III: Considerations for Sending the Device for Repair and Collecting It

1. When completing the realme mobile phone repair form, the customer must fill in valid information in clear handwriting as required (name, address, phone number and fault symptoms).
2. Before sending your device for repair, please back up all information and data you have saved on the mobile phone (such as phone numbers, text messages and pictures) before you delete them to prevent loss or damage during the testing and inspection
   process. realme shall not under any circumstances be liable ,either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of , content or data during repair or replacement of the product. Please ensure the legality of the information and data you have saved. To respect your privacy, we will not transmit, backup or examine your information and data (unless they are necessary for us to provide you with services), and we reserve the right to refuse to provide services for illegal content.

WARRANTY CARD

User Information
User name
Phone No
User Address
Zip Code
E-mail
Product Information& Dealer Information
Model
Color
IMEI:
Dealer’s Name
Date of purchase

References

• 真我官网售后服务 | realme手机官方商城
• realme (Global) - Make it real
• realme (Global) - Make It Real

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