Unifi Biz 30Mbps SME Biz Deal Campaign User Guide
- June 15, 2024
- Unifi
Table of Contents
Unifi Biz 30Mbps SME Biz Deal Campaign
Specifications
- Campaign Name: SME Biz Deal Campaign
- Package Offerings: Fibre connectivity with solution bundling
- Applicable to : New and existing Unifi business customers
- Campaign Period : 1st March 2023 until further notice
Product Usage Instructions
Subscribing to the Campaign
To subscribe to the SME Biz Deal Campaign, follow these steps:
- Visit the Unifi Business website or contact the Unifi Contact Centre.
- Select the desired Unifi Business Fibre plan from the available options:
- Unifi Biz 30Mbps
- Unifi Biz 100Mbps
- Unifi Biz 300Mbps
- Unifi Biz 500Mbps
- Unifi Biz 1Gbps
- Unifi Biz 2Gbps
- Select one or two solutions from the available options:
- eCommerce Hub
- Kaspersky Small Office Security (KSOS)
- Digital Marketing Solutions (DMS)
- Cloud Storage Basic
- Cloud Storage Standard
- Complete the subscription process and enjoy the benefits of the campaign.
Benefits of Subscribing to the Campaign
By subscribing to the SME Biz Deal Campaign, SME customers will enjoy the
following benefits:
- Free CariCari eCommerce Marketplace
- Free Masterclass to maximize the benefits of subscribed solutions
- SME Premium Lane at Unifi Contact Centre 100 for any enquiries
- Entitled for solution bundling with connectivity at a discounted price for speed 100Mbps and above (perpetual for as long as you subscribe to this package)
Masterclass
The Masterclass is an exclusive invitation-only event where subscribers
will receive guidance on getting the most benefits from their subscribed
solutions. This event aims to help businesses reach the next level. For more
information, visit https://ubc.unifi.com.my/.
Broadband Price for SME Customers
The base price details for Unifi Business plans are as follows:
| No. | Speed | Commercial Rate (RM) |
|---|---|---|
| 1 | Unifi Biz 30Mbps | 99 |
| 2 | Unifi Biz 100Mbps (without Mesh) | 139 |
| 3 | Unifi Biz 300Mbps (Wi-Fi 6 Certified Mesh) | 249 |
| 4 | Unifi Biz 500Mbps (Wi-Fi 6 Certified Mesh) | 299 |
| 5 | Unifi Biz 1Gbps (Wi-Fi 6 Certified Mesh) | 349 |
| 6 | Unifi Biz 2Gbps (Wi-Fi 6 Certified Mesh) | 399 |
Solution Add-ons
The following add-on solutions are available for subscription:
| Solutions | Description | Price per Month | Contract |
|---|---|---|---|
| Cari Cari eCommerce Marketplace | An online marketplace that helps business |
owners connect with
buyers and enables business owners to expand their businesses in
the digital space.| Free (included in the bundled package)| N/A
Kaspersky Small Office Security| PC protection with special capabilities to
keep your business
safe.| Starter: RM30/month
Standard: RM125/month| 12 months
eCommerce Hub| A one-stop center for business customers to centralize and
easily manage various online marketplaces.| Starter: RM49/month
Standard: RM129/month| 12 months
Cloud Storage| Unifi Cloud Storage offers full control of online storage.|
Basic: RM9/month
Standard: RM31.50/month| 12 months
Digital Marketing Solutions
Advertising solutions that will help grow SME’s business.
Frequently Asked Questions
What is the campaign about?
SME Biz Deal Campaign is a package of fiber connectivity with solution
bundling. You may subscribe to Unifi Business with one (1) or two (2)
Solutions. The campaign’s offerings are applicable to new and existing Unifi
business customers. Enjoy special discount when you sign up with broadband and
solutions within this campaign period. SME customers will enjoy the following
benefits when subscribing to the campaign:
- Free CariCari eCommerce Marketplace
- Free Masterclass
- SME Premium Lane at Unifi Contact Centre 100 for any enquiries
- Entitled to solution bundling with connectivity at a discounted price for speed 100Mbps and above (perpetual for as long as you subscribe to this package)
What is the package offering for this campaign?
The package offerings under this campaign are listed below:
| Unifi Business Fibre | Business Solutions |
|---|
· Unifi Biz 30Mbps
· Unifi Biz 100Mbps
· Unifi Biz 300Mbps
· Unifi Biz 500Mbps
· Unifi Biz 1Gbps
· Unifi Biz 2Gbps
| Single solution:
· eCommerce Hub
· Cloud Storage
· Kaspersky Small Office Security (KSOS)
· Digital Marketing Solutions (DMS)
Multiple solutions:
· Cloud Storage Basic + Kaspersky Small Office Security Starter
· Cloud Storage Standard + Kaspersky Small Office Security Starter
What is a Masterclass?
Get an exclusive invitation to a FREE Masterclass where you will be guided to
get the most benefits from your subscribed solutions in a way that could bring
your business to the next level! For more info, please refer to
https://ubc.unifi.com.my/
What is the broadband price for SME customers?
The base price details for Unifi Business plans are listed below:
| No. | Speed | Commercial Rate (RM) |
|---|---|---|
| 1 | Unifi Biz 30Mbps | 99 |
| 2 | Unifi Biz 100Mbps (without Mesh) | 139 |
| 3 | Unifi Biz 300Mbps (Wi-Fi 6 Certified Mesh) | 249 |
| 4 | Unifi Biz 500Mbps (Wi-Fi 6 Certified Mesh) | 299 |
| 5 | Unifi Biz 1Gbps (Wi-Fi 6 Certified Mesh) | 349 |
| 6 | Unifi Biz 2Gbps (Wi-Fi 6 Certified Mesh) | 399 |
What are the solution add-ons available?
Add-on solutions are listed as below:
| Solutions | Description | Price per Month | Contract |
|---|---|---|---|
| Cari Cari eCommerce Marketplace | An online marketplace that helps business |
owners connect with buyers and enables business owners to expand their businesses
in the digital space.
| Free (included in the bundled package)| NA
Kaspersky Small Office Security| PC protection with special capabilities to
keep your business safe.| · Starter: RM30/month
· Standard: RM125/month
| 12 months
eCommerce Hub| A one stop center for business customers to centralize and
easily manage various online
marketplaces.
| · Starter: RM49/month
· Standard: RM129/month
| 12 months
Cloud Storage| Unifi Cloud Storage offers full control of online storage.| ·
Basic: RM9/month
· Standard: RM31.50/month
| 12 months
| | · Advanced: RM52/month|
---|---|---|---
Digital Marketing Solutions| Advertising solutions that will help grow SME’s
business.| · Starter: RM50/month
· Standard: RM100/month
| 12 months
Will I be notified of the subscription of the solution?
Yes, for subscription to solutions (CariCari eCommerce Marketplace, Cloud
Storage, eCommerce Hub & Kaspersky Small Office Security) you will be notified
with two (2) emails:
Welcome Email:
- Check your Inbox/Junk mail folder from the registered email address
- Look out for the Welcome Email for the Unifi subscription and Digital Solution from sender ubc@email.unifi.com.my.
Digital Solution Onboarding Email:
- Cari Cari eCommerce Marketplace: email to self-activate from support.cari@tm.com.my
- Unifi Cloud Storage: email to self-login from no-reply@cloudstorage.unifi.com.my
- Unifi eCommerce Hub: email to self-login from no-reply@ecommercehub.unifi.com.my
- Kaspersky Small Office Security: email to self-login from no-reply@kasperskymy.com
For Digital Marketing Solutions you will be notified of the following:
- An email from tmcare@tm.com.my notifying you that your order has been successfully created
- In addition, you will also receive a personalized introduction email from your campaign manager.
What other privileges will I enjoy?
You will enjoy other privileges related to the Complete Business Solutions
tailored to meet your business needs:
- Marketing and Omnichannel Solutions
- Financial Solutions
- Premium Support
- Productivity Booster
For more details, you may refer to this link: https://ubc.unifi.com.my/
What do I need to know if I want to terminate the package?
We hope that you can remain with us and do not terminate your subscription as
you will lose the discount entitlement:
- Any termination of the solution (eCommerce Hub / Cloud Storage / Kaspersky Small Office Security / Digital Marketing Solution) within the contract period will impact the discount entitlement on your broadband plan.
- Early termination charges based on the existing campaign package fee for the remaining months (calculated at the price before the discount) will be imposed for termination within the contract period.
- Upon terminating the solutions, your subscription plan will be changed to a non-solution plan and your broadband contract will be renewed to 24 months.
- The termination penalty will be based on the subscribed bundle as below:
Product| Contract Term| Early Termination Fee (RM)
---|---|---
Broadband Plan| 24 months| Broadband fee X remaining months
Digital Solution| 12 months| Solution fee X remaining months
Where can I subscribe to this campaign’s offering?
You can subscribe to the campaign’s offerings from the following touchpoints:
- Unifi portal at https://www.unifi.com.my/business
- Live Chat in MyUnifi app or at https://maya.unifi.com.my/
- TMpoint/Unifi Store outlets
- TM Authorised Dealers and TM Resellers
- TM Biz Rovers sales representatives
- Account Executives
- Call the Unified Contact Centre at 100 (and choose option 4)
Who can I contact for inquiries and further assistance?
Should there be any inquiries, you can reach out to us via:
Unifi Digital Channels
- MyUnifi app (available for Android and iOS)
- Unifi Business portal: http://biz.unifi.com.my/
- Email – help@tm.com.my
- Facebook – https://www.facebook.com/weareunifi/
- Twitter – https://twitter.com/helpmeunifi
SME Premium Lane:
- Cut the queue! You can reach our SME Unifi Care Crews faster when you call the Unifi Contact Centre at 100 using your fixed line number registered with Unifi Business.
- Our Care Crews are available daily from 8.00 am until 10.00 pm.
What is the campaign about?
The SME Biz Deal Campaign is a package of fiber connectivity with solution bundling. SME customers can subscribe to Unifi Business with one or two solutions and enjoy special discounts during the campaign period.
How long is the campaign period?
The campaign runs from 1st March 2023 until further notice.
What is the broadband price for SME customers?
The broadband prices for SME customers vary depending on the selected Unifi Business plan. The details can be found in the user manual.
What are the solution add-ons available?
The available solution add-ons include CariCari eCommerce Marketplace, Kaspersky Small Office Security, eCommerce Hub, and Cloud Storage. The details of each add-on can be found in the user manual.
What are the benefits of subscribing to the campaign?
By subscribing to the campaign, SME customers can enjoy free CariCari eCommerce Marketplace, free Masterclass, SME Premium Lane at Unifi Contact Centre 100, and solution bundling at a discounted price for selected plans.
How long is the contract period for the solution bundle?
The contract period for the subscription of this solution bundle is 24 months.
Will I be charged for the solution if I did not activate my solution?
Yes, you will be charged/billed once the solution is registered. You are not required to do self-registration for the bundled solution offered under this campaign. You can simply access the solution dashboard right away in order to activate or start utilising the solutions.
How will I be billed?
Both Unifi Business Fibre and Business Solution subscriptions will be billed together in the same bill.
Is there an advance payment required for the subscription of this campaign’s packages?
Yes. For Unifi Business Fibre service applications made without the verification of a MyKad Reader, you are subject to an upfront payment of RM100. The upfront payment will be collected within 10 days from the date of the service activation. You will be notified by TM on the successful payment through SMS and the payment will be reflected in your next bill.
Can I change to a different package within the contract period?
Yes, you are allowed to change your package. However, you will no longer enjoy the special discount upon the change of plan. Your contract will also be renewed to 24 months after successfully changing the plan.
Is relocation allowed while I am still within the contract period?
Yes, you will be able to relocate the service while you are still in the contract period, depending on the infra readiness and port availability at the new location.
Is the transfer of ownership allowed while I am still in the contract period?
During the contract period of 24 months, transfer of ownership is allowed for the Unifi Business Fibre Connectivity plans only. However, transfer of ownership for the Digital Solutions and devices is not possible at the moment. The Digital Solutions and devices will remain under the current owner’s account and will continue to be available as long as the Unifi Business Fibre Connectivity plan remains active from the new owner’s subscription. If the current owner decides to terminate the Digital Solutions and/or devices while still in contract, the remaining months fees will be charged.
< End of FAQ>
References
- Unifi Business
- Home | Official Unifi Store
- Digital Marketing Solution | Unifi Business
- Cybersecurity Solution | Unifi Business
- unifi Cloud Storage | Unifi Business
- unifi E-commerce Hub | Unifi Business
- Maya
- Unifi Business Club | UBC
- Unifi Business | Unlock Your Business Potential by An Ecommerce Listing with CariCari
- Unifi Business | Unifi Business