tp-link AX1500 Whole Home Mesh Wi-Fi 6 System User Guide

: June 15, 2024
: tp-link

Table of Contents

tp-link AX1500 Whole Home Mesh Wi-Fi 6 System
Appearance
Troubleshooting
Authentication
Safety Information
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

tp-link AX1500 Whole Home Mesh Wi-Fi 6 System

User Guide

AX1500 Whole Home Mesh Wi-Fi 6 System

Contents

About This Guide
Appearance
Set Up Your Deco

About This Guide

This guide provides a brief introduction to the AX1500 Whole Home Mesh Wi-Fi 6 System and regulatory information. Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Set Up Your Deco

First, let’s start by setting up the Deco network. Follow the steps below:

Get the Deco app: Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.
Log in or sign up with TP-Link ID: Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first. Note: If you forgot your login password, tap Forgot Password?. The app will help you reset your password.
Select your Deco model: Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
Scan your Deco’s product label: Scan the QR code on the product label at the bottom of your Deco for a quicker setup. You can also set it up manually.
Plug in your Deco: Power off your modem. Connect your Deco to the modem and power them both on. If you don’t have a modem, connect your Deco directly to the Ethernet outlet.
Wait until Deco’s LED pulses blue: Wait until your Deco’s LED pulses blue, then your phone/tablet will connect to the Deco’s default Wi-Fi automatically.

FAQ

Q: What do the different LED colors on Deco indicate?

A: The different LED colors on Deco indicate the following:

Pulse Yellow: Deco is resetting.
Solid Yellow: Deco is starting up.
Pulse Blue: Deco is ready for setup.
Solid Blue: Deco is setting up.
Pulse Green: Deco is upgrading firmware.
Solid Green: Deco is all set up and connected.
Pulse Red: The satellite Deco is disconnected from the main Deco.
Solid Red: Deco has an issue.

Q: How do I reset Deco to factory default settings?

A: To reset Deco to factory default settings, press the Reset button for 1 second and release. The light changing from pulsing yellow to solid yellow indicates a successful reset.

This guide provides a brief introduction to AX1500 Whole Home Mesh Wi-Fi 6 System and regulatory information. Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions
In this guide, the following conventions are used:

Convention	Description
Deco	Stands for Deco Whole Home Mesh Wi-Fi System/ Unit.
Underline	Hyperlinks are in teal and underlined. You can click to

redirect to a website or a specific section.

Teal

| Key information appears in teal, including management page text such as menus, items, buttons and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to the device.
Tips:| Indicates important information that helps you make better use of your device.

Speed/Coverage/Device Quantity Disclaimer

Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

MU-MIMO Disclaimer

Use of MU-MIMO requires clients to also support MU-MIMO.

IoT Compatibility Disclaimer

IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.

Seamless Roaming Disclaimer

Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device.

More Info

Specific product information can be found on the product page at https://www.tp-link.com.
A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Appearance

Each Deco has an LED that changes color according to its status, two RJ-45 Ethernet ports, a power slot, and a Reset button. See the explanation below:

Tip: The product label can be found at the bottom of the product.

Set Up Your Deco

First let’s start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

Get the Deco app
Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.
Log in or sign up with TP-Link ID
Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first.
Note: If you forgot your login password, tap Forgot Password?. The app will help you reset your password.
Select your Deco model
Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
Scan your Deco’s product label
Scan the QR code on the product label at the bottom of your Deco for a quicker setup. You can also set it up manually.
Plug in your Deco
Power off your modem. Connect your Deco to the modem and power them both on. If you don’t have a modem, connect your Deco directly to the Ethernet outlet.
Wait until Deco’s LED pulses blue
Wait until your Deco’s LED pulses blue, then your phone/tablet will connect to the Deco’s default Wi-Fi automatically.
Specify your Deco’s location
Select or custom a location for your Deco. The location will be used as the name of your Deco.
Connect your Deco to the internet
Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.
Create your Wi-Fi network
Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi.
Connect to your Wi-Fi network
Connect your phone/tablet to the Deco’s Wi-Fi.
Setup complete
Your Deco network is now up. You can connect your devices to the Deco network. You can also plug in the other included Decos, and they will automatically join the network within 2 minutes.

Troubleshooting

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco.
If problems still exist, contact us: https://www.tp-link.com/support

Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn’t find Deco”?

Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM

Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?

Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?

Refer to the guide https://www.tp-link.com/support/faq/2239/
Refer to the video https://youtu.be/OSUrGdWH-i0

Q4. What should I do if my wireless devices cannot connect to Deco?

Refer to the guide https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly lost internet access?

Refer to the guide https://www.tp-link.com/support/faq/2428/

Q6. How can I find a suitable spot for my Deco?

Refer to the guide https://www.tp-link.com//support/faq/1446/

Q7. What can I do if the Deco app isn’t working properly?

Refer to the guide https://www.tp-link.com/support/faq/1456/

Authentication

This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

OPERATING FREQUENCY(the maximum transmitted power)

2412MHz—2472MHz (20dBm)
5150MHz—5250MHz (23dBm)

Frequency band 5150 – 5250 MHz:

Indoor use: Inside buildings only. Installations and use inside road vehicles and train carriages are not permitted. Limited outdoor use: If used outdoors, equipment shall not be attached to a fixed installation or to the external body of road vehicles, a fixed infrastructure or a fixed outdoor antenna. Use by unmanned aircraft systems (UAS) is limited to within the 5170 – 5250 MHz band.

EU Declaration of Conformity

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011 /65/EU and (EU) 2015/863. The original EU Declaration of Conformity may be found at https://www.tp-link.com/en/support/ce/

RF Exposure Information

This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection. The device complies with RF specifications when the device used at 20 cm from your body

National restrictions

Attention: This device may only be used indoors in all EU member states and EFTA countries, and Northern Ireland.

UK Declaration of Conformity

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017. The original UK Declaration of Conformity may be found at https://www .tp-link.com/support/ukca/

National restrictions

Attention: This device may only be used indoors in Great Britain.

Safety Information

Keep the device away from water, fire, humidity or hot environments.
Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
Do not use damaged charger or USB cable to charge the device.
Do not use any other chargers than those recommended.
Do not use the device where wireless devices are not allowed.
Adapter shall be installed near the equipment and shall be easily accessible.
Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
Operating Temperature: 0°C~40°C (32°F~104°F)
This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.

Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label
Symbols may vary from product.

Note: The product label can be found at the bottom of the product and its I.T.E. power supply.