DELL UltraSharp U2424HE Computer Monitor User Guide

**DELL UltraSharp U2424HE Computer Monitor User Guide

**

Overview

Firmware update tool is an application used to update monitor firmware.

Firmware Update Pre-requisites

1. Connect the monitor to a power source, during the firmware update process.
   

2. Make sure there is only ONE video input source, e.g. DisplayPort or HDMI, from the computer to the monitor.
   NOTE: Ensure that all other video cables between the monitor and the computer are unplugged.

3. Connect the USB Type-C cable directly between the monitor and your computer. Do not use any other device between this connection.
   USB Type-A USB Type-C
   NOTE: Ensure that other USB cables and USB devices between the monitor and the computer are unplugged.
   NOTE: Disconnect all other monitors from the notebook or desktop. This will ensure that only one display is connected while conducting firmware update.
   NOTE: It is recommended to update the firmware with a notebook as the monitor screen may go blank during the firmware update process.
   

4. Exit DDM (Dell Display Manager) application before conducting firmware update.
   NOTE: Do not unplug the cables till the updating process finishes.
   NOTE: Please disable sleep mode before you launch the firmware update.
   NOTE: Update one monitor at a time. Do not conduct firmware update on multiple monitors at a given time.

Installation

1. Download the pkg file (e.g. Dell_U2424HE_FWUpdate_M3B102_macOS.pkg) and doubleclick it to launch the installer.

2. Follow the installation steps and input the administrator password if required.
   
   
   
   

3. The Firmware Update Utility will be launched automatically after the installation completes.

Updating firmware

1. Initializing for device status.
   

2. For macOS 10.15 Catalina or later versions, Security & Privacy setting dialogue is opened automatically. Please enable privacy permission for firm ware updater.
   
   
   If Accessibility permission is not granted, the following message appears. Press Close to exit firm ware updater and monitor firmware update will not proceed.
   

3. The utility will load the firmware file automatically. Or, you can select your file manually by
   clicking …. and navigating to the UPG firmware file.
   

4. Click Update. The utility will start updating the new firmware.
   

5. Once the updating process is completed, please follow the on-screen instructions to restart your monitor.
   

NOTE: Update takes up to 6 minutes. Do not power off or disconnect cable while updating.
NOTE: If you experience problems during or after update, refer to Troubleshooting

Troubleshooting

• Save the firmware file in another location.
• Check if the firmware file has read permission.
• Check if you have owner rights for the firmware file.
• Run the utility with administrator privileges.

Monitor not detected| Follow Firmware Update Pre-requisites to check if the power and USB cables are properly connected to your computer and reopen the Monitor Firmware Update Utility.
Write protection error| Re-try updating with the following steps:

1. Close the Monitor Firmware Update Utility.
2. Turn off the monitor by pressing the power button.
3. Re-plug the power cord.
4. Turn on the monitor.
5. Try updating again with the Monitor Firmware Update Utility.

Flash erase error
Update error
Monitor firmware checksum error
USB device inactive after new firmware installation| Re-try the updating steps from 1 to 4 as stated above.
A warning message appears: “Firmware update was not completed. Please update the monitor firmware again.”| Re-try updating the monitor’s firmware. Do not turn off the ISP tool until the update is complete.

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