Jabra Evolve 65 Plus MS Stereo Bluetooth Office Headset Instructions
- June 15, 2024
- Jabra
Table of Contents
Jabra Evolve 65 Plus MS Stereo Bluetooth Office Headset
Product Information
The Jabra Evolve 65+ MS Stereo is a wireless headset designed for professional use. It offers high-quality audio and is compatible with various softphones, including Mitel/Shoretel Communicator v.14, 15 and Mitel/Shoretel Connect Onsite. The headset comes with Jabra Direct software for easy installation and configuration.
Product Usage Instructions
Confirming Successful Installation :
- Go to the Control Panel on your computer.
- Click on “Phone and Modem”.
- Switch to the “Advanced” tab.
- Verify that “ShoreTel Remote TAPI Service Provider” is listed.
Checking Configuration:
- Click on “Configure” in the “ShoreTel Remote TSP” dialogue.
- In the “Provider Usage” section, ensure that “Use this service provider (enable)” is selected.
- If you cannot verify these steps, it means the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it and reboot your computer.
- Finally, check that the ShoreTel integration displays the “Ready” status in the Jabra Direct home screen.
Specifications:
- Model: Jabra Evolve 65+ MS Stereo
- Type: Wireless headset
- Compatibility: Mitel/Shoretel Communicator v.14, 15 and Mitel/Shoretel Connect Onsite
FAQ
Why does call control not work with my ShoreTel softphone eventhough I
followed the post installation steps of Jabra Direct?
Call control may not work due to improper installation of the ShoreTel
Telephony Interface or failed configuration of the Mitel/ShoreTel softphone.
To resolve this issue, follow the steps mentioned in the user manual to check
the installation and configuration. Make sure to verify the presence of
ShoreTel Remote TAPI Service Provider and enable it in the Provider Usage
section. If the issue persists, consider reinstalling the ShoreTel Remote TAPI
Service Provider and rebooting your computer.
Compatible Mitel/Shoretel softphones
- Mitel/Shoretel Communicator v.14, 15
- Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and configuration.
-
In the Control Panel, click Phone and Modem.
-
On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
-
Click Configure. The ShoreTel Remote TSP dialogue opens.
-
In the Provider Usage section, verify that Use this service provider (enable) is selected.
-
If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
-
Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen.