PURE 5989 Internet Radio Internet Bluetooth Instructions

: June 15, 2024
: Pure

Table of Contents

PURE 5989 Internet Radio Internet Bluetooth
Product Information
Specifications
Product Usage Instructions
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

PURE 5989 Internet Radio Internet Bluetooth

Product Information

Specifications

Product: Internet Radio
Model: [Insert Model Name]
Release Date: [Insert Release Date]
Supported Networks: Wireless (Wi-Fi)

Product Usage Instructions

Connecting your Product to the Internet

Ensure that your radio is properly connected to your wireless network.
If your radio is not in range of your router, move it closer to establish a stronger connection.
Check if your radio can tune to any other station. If it can’t, there might be an issue with the wireless connection between your radio and router.
If needed, enter your network security key (WEP/WPA key) into your radio to ensure proper connection.

Finding the IP Address of your Radio

EVOKE Flow/AVANTI Flow/ONE Flow/Oasis Flow/Contour:

Select “Options” on your radio.
Navigate to “Wi-Fi Settings” and choose “View Details”.
Scroll down to find the assigned IP address, MAC address, router, and basic network details.

Sensia:

Tap “Settings” on your Sensia radio.
Select “Network” to access a full list of network details.

If your radio’s IP address appears as 0.0.0.0, it means that your router is not assigning an IP address. Ensure that your router is configured to provide IP addresses via DHCP.

Troubleshooting ‘Station Not Available’ Message

Try tuning to another station to check if the issue is specific to a particular station. If other stations work, it indicates that your radio is properly connected, and the problem might lie with the interrupted broadcast of the unavailable station.
If the ‘Station Not Available’ message persists, follow these steps:
Check your web connection and ensure your radio is connected to your wireless network.
Verify that your radio is within range of your router and can tune to other stations.
If necessary, re-enter your network security key (WEP/WPA key) on your radio.
Make sure your router is providing an IP address to your radio. Refer to the previous section for instructions on finding your radio’s IP address.
Check if you are sharing the same Wi-Fi channel with another nearby network. Use tools like http://wifihopper.com/ (for wireless computers) or WiFi Analyzer (for iPhone/Android devices) to identify channel conflicts. If sharing a channel, switch to a free channel.

I see 'Station not available' when I try to select an internet radio station! Why is it not there? Check another station...

You'll see this message if your radio can't see a particular station. The first thing to try is tuning to another station. This will at least tell you if your radio is properly connected to your network and to the interent. If another station works then you know your radio is properly connected and the fault probably lies with an interruption to the station broadcast. If you have tried another station you're still getting the same 'Station Not Available' message. There are a few things you will need to check.

Check your web connection...

Check your radio is connected to your wireless network...

f you can, then make sure the connection from the radio to your router is sound. Is your radio in range of your router? Can you tune to any other station? If you can’t then you need to investigate your radio’s wireless connection to your router. Have you entered your network security key in to your radio yet? Is your radio properly connected to your wireless network? Check out the suggested FAQ’s at the bottom of the page if you are unsure your radio is connected to your network.

Does your radio have an IP address?

If you have successfully connected to your wireless network your Pure internet radio will be given an IP address by your router. If you do not have an IP address then make sure your router is giving out IP addresses via DHCP, as your radio cannot connect without a unique IP address applied to it. You may need to consult your router user guide for instructions on how to do this. Check below on how to check your radio IP address. Instructions for finding your radio IP address - EVOKE Flow/AVANTI Flow/ONE Flow/Oasis Flow/ Contour: You can locate your radio's assigned IP address by selecting Options > Wi-Fi Settings > View Details. Scroll down the list of settings and you'll see the radio's IP as well as MAC address, router and basic network details. Instructions for finding your radio IP address - Sensia: Tap Settings and then Network. You'll see a full list of network details here. If your IP address looks like 0.0.0.0 then your radio is not being given an IP address by your router. This will be why you can't stream stations. Note: If your radio isn't receiving an IP address from your router the incorrect security information could have been entered when attempting to connect your radio to your wireless network. This means you've probably entered your wireless network key (WEP WPA key) incorrectly

Wireless network channel sharing?

Check your router frequency

Make sure your router is using the correct frequency - and that it is configured to use 802.11B, G or B/G. If you are using a 802.11N router you should ensure B/G backward compatibility as your radio will run as an 802.11G client. Test this theory by adjusting your router settings so it only broadcasts BG and not N. Does the radio connect then? Running 802.11N will not give your Pure radio the speed benefits associated from an 'N' network as the radio doesn't actually need it and therefore utilize it.

Check the station is broadcasting

If your web connection and your Wi-Fi connection are fine then there are still a number of reasons why you may see this message. Most commonly it’s because the radio station is temporarily off air, or you may be attempting to tune in to a station that has closed for the day/night depending on the time it is in the country it is being broadcast from. Investigate the radio station by going to their website and you should find all the information you need regarding their broadcast times. If the ‘Station not available’ message persists with a particular station then it’s possible that the station has closed down or they have changed their streaming URL. There may also be a technical problem with the audio stream so if you suspect that a station is still broadcasting but is failing to play on your radio then please let us know by sending us an email and we’ll investigate the problem and fix it if possible.

Try rebooting the router

Rebooting your broadband rooter can often resolve connection anomalies. Rebooting allows the router to re-establish connections, hand out fresh IP addresses and can flush the system if it’s crashed become corrupted in anyway. It’s also good practice to ensure you are always running the latest official firmware for your router. The router firmware is the operating system of your router and like the operating system on your computer, fixes and updates are also made available. Before embarking on any firmware updates you should be clear you understand the processes and possible implications involved. You may need to consult your broadband provider if you wish to do this.