Cub C16 Luxury Caravan User Manual

Cub C16 Luxury Caravan

Product Information

CUB CAMPERS PTY LTD ABN 52 003 368 330 Dealer Licence MD17938 (02) 8838 8600
www.cubcampers.com.au

Caravan Warranty

Form No. …………………………………………..(Vin
Number of the Caravan)

The following information relates to warranties offered by Cub Campers. Please read these Terms carefully. Should you have any questions relating to this Warranty, please refer to our Web www.cubcampers.com.au
or warranty link https://cubcampers.com.au/warranty-claim/ for further details or phone us on (02) 8838 8600.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage (Please refer to Limitations of Liability). You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Validity of Claims

12 month warranty:

1. Handbrake cable
2. Hitch
3. Jockey Wheel
4. Water tank*
5. Gas regulator

Note customer is responsible for flushing out any water tanks supplied to ensure tanks are fit for use and water consumption. Cub will carry out a single flush but this may not be sufficient to guarantee all chemicals and debris is flushed out.

2 Year warranty:

1. Battery charging system/Management system
2. Water pump
3. Gas bottles
4. Gas struts
5. Sphere Batteries

3 Year warranty:

1. Alko Shock absorbers

5 Year Warranty:

1. Lithium Advanced Gold Batteries

5 Year Structural warranty:

This Warranty only applies to items sold as new. Please see our Web page for further details www.cubcampers.com.au or warranty link https://cubcampers.com.au/warranty-claim/

Items Not Covered Under This Warranty

• Failing to have your caravan serviced as per the user manual recommendations.
• Using your caravan in any environment it is not designed for i.e. partially submerging the caravan in water/mud will void your warranty.
• The expected operational lifespan of your caravan assumes use as a holiday home, not as a primary residence. If you use your caravan as a primary residence, you will not be able to claim for the increased rate of wear and tear; and Exceeding the load limits for your caravan or camper will cause strain on parts of the vehicle (see our online warranty for further details).

Remedies and Limitation of Liability

Please refer to our website for further information.

Lodging a Claim

• If you arrange for repair works before we can assess a product, we may not be able to determine whether the repair works were covered by a warranty, or may not be able to provide the appropriate remedy after those works;
• If you do not notify us of a claimable matter without delay, we will not be liable for damage caused by the delay, and we may not be able to determine the initial cause of the damage once time has aggravated it; and
• If you refuse to allow us to access the product for the purposes of assessing a claim, we may reject the claim on the basis  that we have insufficient information.

Contact

If you have any further questions relating to warranties or are unsure about any aspect of this document please contact us on the above number. Please acknowledge that you have read and understood the above warranty limitations and claims process to commence your warranty period.

Product Usage Instructions

Water Tank Usage

1. Before using the water tank, ensure that it has been flushed out to remove any chemicals and debris. The manufacturer will carry out a single flush, but it may not be sufficient.
2. To flush the water tank, follow these steps:
3. Locate the water tank drain valve.
4. Open the drain valve and let the water flow out completely.
5. Close the drain valve.
6. Fill the water tank with clean water.
7. Open all the faucets in your caravan to allow the water to flow through the system and flush out any remaining chemicals and debris.
8. Close the faucets once the water runs clear.

Battery Charging System/Management System

1. Ensure that the battery charging system/management system is properly connected to a power source.
2. Follow the manufacturer’s instructions for charging and maintaining the batteries.

Gas Bottles and Regulator

1. Check the gas bottles for any leaks or damage before use.
2. Ensure that the gas regulator is securely connected to the gas bottles.
3. Follow the manufacturer’s instructions for operating and maintaining the gas bottles and regulator.

Alko Shock Absorbers

1. The Alko shock absorbers are designed to improve the stability and handling of your caravan.
2. Ensure that the shock absorbers are properly installed and maintained.

Lithium Advanced Gold Batteries

1. The Lithium Advanced Gold Batteries provide reliable power for your caravan.
2. Follow the manufacturer’s instructions for charging and maintaining the batteries.

Specifications

• Caravan Warranty: 5 years structural warranty, 3 years for Alko Shock absorbers, 2 years for Battery charging system/Management system, Water pump, Gas bottles, Gas struts, Sphere Batteries, and 12 months for Handbrake cable, Hitch, Jockey Wheel, Water tank, Gas regulator.
• Lithium Advanced Gold Batteries: 5-year warranty

FAQ

• Q: What is covered under the warranty?
  A: The warranty covers specific components of the caravan based on the duration mentioned in the warranty terms. Please refer to the warranty terms for a detailed list of covered items.

• Q: How can I claim a warranty for my caravan?
  A: To claim a warranty, please follow the lodgement process mentioned in the warranty terms. Contact our customer support team for further assistance.

• Q: Can I use my caravan as a primary residence?
  A: The expected operational lifespan of the caravan assumes use as a holiday home. If you use your caravan as a primary residence, certain warranty claims may not be applicable due to increased wear and tear. Please refer to the warranty terms for more information.

• Q: Can I exceed the load limits of my caravan?
  A: Exceeding the load limits for your caravan can cause strain on parts of the vehicle. It is important to adhere to the specified load limits to ensure the longevity of your caravan and avoid voiding the warranty. Refer to the online warranty for further details.

CARAVAN WARRANTY

Form No. ……………………………………..……(Vin Number of the Caravan)

The following information relates to warranties offered by Cub Campers. Please read these Terms carefully. Should you have any questions relating to this Warranty, please refer to our Web www.cubcampers.com.au or warranty link https://cubcampers.com.au/warranty-claim/ for further details or phone us on (02) 8838 8600. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage (Please refer to Limitations of Liability). You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

VALIDITY OF CLAIMS
Claims under this Warranty may only be made by the original purchaser. This Warranty commences on the original date of purchase and expires 12 months after that date with the exception of items that are not covered by warranty or have an extended warranty.

12 month warranty:

1. Handbrake cable
2. Hitch
3. Jockey Wheel
4. Water tank*
5. Gas regulator

Note customer is responsible for flushing out any water tanks supplied to ensure tanks are fit for use and water consumption. Cub will carry out a single flush but this may not be sufficient to guarantee all chemicals and debris is flushed out. 2 Year warranty:

1. Battery charging system/Management system
2. Water pump
3. Gas bottles
4. Gas struts
5. Sphere Batteries

3 Year warranty: Alko Shock absorbers
5 Year Warranty: Lithium Advanced Gold Batteries

5 Year Structural warranty:

1. Suspension
2. Internal framework, panels and roof
3. Electrical wiring and plumbing
4. Axles, springs and couplings
5. Drawer slides and latches
6. Stone guard and Gas Box / excluding canvas mesh
7. Tool box and Fridge box
8. Mattress pocket spring

Appliances and other inclusions not directly manufactured by Cub ie Microwave, Fridge, A/C, TV, Redarc TVMS will have the recommended manufacturer’s warranty applied. Cub will take responsibility for managing any such matters directly with these manufactures unless otherwise directed by you as the customer.
This Warranty only applies to items sold as “new” (Please see our Web page for further details www.cubcampers.com.au or warranty link https://cubcampers.com.au/warranty-claim/

ITEMS NOT COVERED UNDER THIS WARRANTY

• This Warranty does not cover:
  • Rust
  • Wheels and Tyres
  • Tyre pressure
  • Wheel nuts
  • Mattress covers
  • Paint
  • Stone chips
  • Travel Covers and Straps
  • General consumables (eg bearings, light bulbs etc)
  • Screens or blinds.
  • Damage due to incorrect use or handling
  • Transport or travel damage
• This Warranty does not cover damage due to unauthorized modifications, misuse, abuse, incorrect use, improper or irregular maintenance, accident or collision. Without limiting the generality of this clause, some examples of circumstances that may cause damage not covered by warranty include:
  • Failing to have your caravan serviced as per the user manual recommendations.
  • Using your caravan in any environment it is not designed for i.e. partially submerging the caravan in water/mud will void your warranty.
  • The expected operational lifespan of your caravan assumes use as a holiday home, not as a primary residence. If you use your caravan as a primary residence, you will not be able to claim for the increased rate of wear and tear; and Exceeding the load limits for your caravan or camper will cause strain on parts of the vehicle (see our online warranty for further details).

REMEDIES AND LIMITATION OF LIABILITY

• Repair work for approved warranty claims must be performed by Cub approved repairers prior to any works being carried out.
• Only Cub has the authority to approve any warranty claim. We shall not be liable, (in part or whole) for any warranties, express or implied, made by agents or resellers unless prior written agreement is given by us. Unauthorised claims are the responsibility of the agent or reseller (please refer to our online warranty document for full details).
• Except as otherwise required by law, we hold the right to nominate: a suitable repairer and replacement goods, or offer a refund (please see our online website for further details).
• If we accept a warranty claim arising from a major failure, or for which we cannot provide a remedy, you may be entitled to a refund for that product**
• You agree that, to the greatest extent permitted by law, we shall not be liable for consequential or special damages of any kind, including aggravated, punitive, or exemplary damages. Without limiting the generality of this clause, you agree that our liability shall be limited in all cases to the amount you paid for the products underlying a claim.

Please refer to our website for further information

LODGING A CLAIM

• All claims should be raised as soon as reasonably possible after becoming aware of the issue to avoid further damage.
• All claims should be made in writing via our online warranty claim form or direct with your dealer.
• All claims will be assessed by Cub prior to approval.
• Cub will respond to all claims in writing.
• If a claim is approved you will be notified of the proposed corrective action. Your dealer will need to liaise with you regarding works to be carried out, location of works to be carried and proposed timing. It is important to note that proposed repair times are estimates only and may be impacted on many variables including but not limited to supply chain issues.
• If you act in any way which will prevent us from determining the true cause and extent of any claim, this will adversely affect the handling of your claim. As examples of such conduct:
  • If you arrange for repair works before we can assess a product, we may not be able to determine whether the repair works were covered by a warranty, or may not be able to provide the appropriate remedy after those works;
  • If you do not notify us of a claimable matter without delay, we will not be liable for damage caused by the delay, and we may not be able to determine the initial cause of the damage once time has aggravated it; and
  • If you refuse to allow us to access the product for the purposes of assessing a claim, we may reject the claim on the basis that we have insufficient information.

CONTACT
If you have any further questions relating to warranties or are unsure about any aspect of this document please contact us on the above number. Please acknowledge that you have read and understood the above warranty limitations and claims process to commence your warranty period.

CUSTOMER NAME: ………………………………………………………………………………………………………………….
CUSTOMER SIGNATURE: ……………………………………………………………………… Date: ……………………………
SIGNED ON BEHALF OF CUB CAMPERS: ………………………………………………. Date: …………………………..
Form No. ……….… ……………………..………(Vin Number of the Caravan)

References

• Camper Trailers & Luxury Hybrid Caravans - Cub Campers
• Camper Trailers & Luxury Hybrid Caravans - Cub Campers
• Warranty Claim | Camper Trailers & Caravans | Cub Campers

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