Amazfit T-Rex 2 Premium Multisport GPS Sports Watch User Guide
- June 15, 2024
- Amazfit
Table of Contents
Amazfit T-Rex 2 Premium Multisport GPS Sports Watch
Product Information
Specifications
- Compatible with Android and iOS devices
- Requires installation of the Zepp app
- Bluetooth connectivity
- QR code pairing
- Vibration feature
Product Usage Instructions
Pairing the Smart Watch
To pair the Smart Watch with your Android device, follow these steps:
- Install the Zepp app from the Play Store.
- Open the Zepp app and create an account.
- In the app, click on the profile icon at the bottom right.
- Under the “My Devices” menu, click on “Add New Device”.
- Select “Smart Watch” and choose the watch you want to pair.
- Scan the QR code displayed on the watch screen using the Zepp app.
- The Zepp app will automatically start pairing with your phone.
- Your Smart Watch will vibrate when it receives a pairing request. Touch the check icon to start pairing.
To pair the Smart Watch with your iOS device, follow these steps:
- Install the Zepp app from the App Store.
- Open the Zepp app and create an account.
- In the app, click on the profile icon at the bottom right.
- Under the “My Devices” menu, click on “Add New Device”.
- Select “Smart Watch” and choose the watch you want to pair.
- Scan the QR code displayed on the watch screen using the Zepp app.
- The Zepp app will automatically start pairing with your phone.
- Your Smart Watch will vibrate when it receives a pairing
request. Touch the check icon to start pairing.
Troubleshooting
Watch Disconnects or Fails to Reconnect
If your Smart Watch disconnects or fails to reconnect, please try the following:
- Update the Zepp app to the latest version.
- If the issue persists, uninstall the current app and then reinstall the Zepp app.
- Make sure you are using the correct login credentials for the Zepp app (not the Mi Fit app).
- If the problem continues, wait for 15 minutes and try again.
- If none of the above steps resolve the issue, contact our tech support with your Zepp ID and email ID.
Unable to Receive Notifications
If you are unable to receive notifications on your Smart Watch, please follow these steps:
- Update the Zepp app to the latest version.
- Unpair the watch from the Zepp app and log out of the app.
- Log in to the app again and re-pair the watch.
- If the issue persists, submit a feedback from your watch and the Zepp app, and provide your Zepp ID.
Cannot Sync Data
If you cannot sync data from your Smart Watch, try the following:
- Update the Zepp app to the latest version.
- Unpair the watch from the Zepp app and log out of the app.
- Log in to the app again and re-pair the watch.
- If the problem persists, submit a feedback from your watch and the Zepp app, and provide your Zepp ID.
Cannot Pair/Connect
If you are unable to pair or connect your Smart Watch, follow these steps:
- Check if you have activated the watch in the Zepp app under “My Devices”.
- For iOS users, go to your phone settings, find Bluetooth settings, and remove all devices. For Android users, clear the Bluetooth cache in your phone settings.
- Turn off Bluetooth on your phone.
- Reboot your phone.
- Turn on Bluetooth on your phone.
- Log out and then log back in to the Zepp app.
- Try pairing and connecting again.
- If you have done a factory reset on your watch and cannot scan the QR code, provide a video replicating the issue to our support team.
- If the issue persists, submit a feedback from your watch and the Zepp app, and provide your Zepp ID.
Pairing
| Title | Steps |
|---|
How to pair?
|
For Android Users:-
1. Install Zepp app.
2. Open Zepp app and create an account. at the bottom right, click profile and under my devices menu click add new device, and then go to Smart Watch > and select the watch that you want to pair
3. now scan the QR code on watch screen . The Zepp app will start to pair with your phone automatically.
4. Your Watch will vibrate when it receives a pairing request. Touch check icon to start pairing.
For iOs users:-
1. Install Zepp app.
2. Open Zepp app and create an account. at the bottom right, click profile and under my devices menu click add new device, and then go to Smart Watch > and select the watch that you want to pair
3. now scan the QR code on watch screen . The Zepp app will start to pair with your phone automatically.
4. Your Watch will vibrate when it receives a pairing request. Touch check icon to start pairing
Watch disconnects or fails to reconnect
|
1. Update your wearable device and compatible app to their latest versions.
2. Enable GPS on your phone, and allow the Zepp app to access the location info for your phone.
3. Open the Zepp and check whether the connection is automatically established. If not, manually connect your wearable device with your phone.
4. If the connection still can’t be established, perform the following:
a. Re-enable Bluetooth on your phone and try again
b. Restart the wearable device and try again.
c. Restart your phone and try again
d. For Android Phones: Make sure that Bluetooth has been enabled. Open the Zepp app, go to the profile > my device, and touch Unpair. Then pair the wearable device with your phone again.
For iOS: On your phone, go to Settings > Bluetooth, touch the icon next to the name of the wearable device, then touch Forget this device. Then pair the wearable device with your phone again with Zepp app
e. If the issue persists, restore the wearable device to its factory settings. Check whether the wearable device is still paired with the phone. If so, unpair the wearable device and pair it again with the phone.
f. If the issue remains unresolved on your sports watch or band, it may be caused by the power consumption mechanism on the phone (for brands, such as Xiaomi and OPPO, 0neplus), which doesn’t allow the Zepp app to run or scan for Bluetooth devices in the background. Zepp is working actively with the related vendors to fix this issue. You can report this issue to your phone vendor, and your feedback is highly appreciated.
Unable to receive notifications
|
1. Update Zepp APP to the latest version.
2. Ensure your Watch is properly connected to your phone over Bluetooth and data is synchronized through the app.
3. Ensure that you are wearing your Watch properly.
4. Ensure that Notifications services are enabled.
5. Check to see if you have enabled Do not disturb mode. If this mode is enabled, notifications for new messages will not be displayed on your Watch.
6. Your Watch can only display notifications that are displayed in your phone’s status bar. In this case, ensure that you have enabled notifications to be displayed in the status bar.
cannot receive notifications
|
Please update the Zepp app to the latest to see if the issue can be resolved. If not, please attempt the following instructions:
1. Please go to your mobile phone Setting>search Notification access> enable Zepp app under Notification access.
2. Please go to Zepp app>Profile>Notification settings>enabled Push notifications
3. Uninstall the app from your mobile phone and then re-install the Zepp app.
4. If the notification issue still persists after you tried all the above three suggestions, please feel free to let us know.
---|---
cannot login
|
Could you please update the app to the latest to see if the issue can be resolved? If not, please attempt the following instructions:
Please attempt the following instructions to troubleshoot the issue:
1. Please kindly uninstall the current app and then reinstall the Zepp app. After that, please attempt to log in for a few more time to see if it works.
And please make sure you don’t log in the Zepp app account mistakenly with Mi Fit app login credentials.
2. If it keeps showing “Try again”, please try again in 15 minutes.
3. If the issue persists, please send your Zepp ID and email ID of your app account here. Our tech support will help locate the issue.
Cannot sync data
|
Could you please update the app to the latest to see if the issue can be resolved? If not, please attempt the following instructions:
Unpair the watch from Zepp app and then log out of the app. After that, log in the app again and re-pair the watch to have a try.
If the issue persists, please submit a feedback from your watch（Swipe down from the watch screen–Additional Settings– Feedback) and your Zepp app (APP–Profile–Feedback), and also send your Zepp ID (APP–Profile–ID) here. Our tech support will help locate the issue.
Cannot pair/connect
| 1. Please go to app–Profile-My devices to check if you have activated the watch you want to connect.
2. Try the steps below:
- iOS: Go to phone settings to find Bluetooth setting and then remove all the devices. To do so, tap on the i icon and tap Forget all the devices.
Android: Go to phone settings to find Bluetooth setting and then clear Bluetooth cache
2) Toggle Bluetooth OFF
3) Reboot your phone
4) Toggle Bluetooth ON
5) Log out and then re-log in the app
6) Try pairing and connecting again
3. If you have done a factory reset on your watch and now cannot scan the QR code, please send us a video replicating the issue so that we can assist you better.
4. If the issue persists, please submit a feedback from your watch（Swipe down from the watch screen–Additional Settings– Feedback) and your Zepp app (APP–Profile–Feedback), and also send your Zepp ID (APP–Profile–ID) here. Our tech support will
help locate the issue.
No QR code when trying to pair
|
If there is no QR code on the watch to scan, please tap “No QR codes displayed on the watch” on the app and then keep the watch close to your phone to pair. Then tap the check-mark when it shows a pairing request on the watch.
After paired, the watch usually needs to be upgraded. Wait for upgrading with patience. With the mobile network and Bluetooth on, you also need to keep the watch close to the mobile phone, so as to ensure a successful upgrade.
Charging
#
| Sub Issue / Customer’s response|
Recommendation
---|---|---
1
|
Battery Backup
|
The device’s power consumption depends largely on how you use it. It is recommended that you disable rarely used features, to extend the device’s battery life.
2
|
Not Charging
|
Check the charging end of the Watch body, and determine which side has metal strips.
1. Before charging, make sure that the charging port and metal parts are clean and dry to prevent short circuiting or any other risks.
2. If the Watch screen flickers or goes black, connect it to a power source to restart the Watch.
3. Use a genuine charger with a rated output voltage of 5 V and a rated output current of 1 A or 2A or a computer to charge your band. Using a non- genuine charger may be slower and could cause your band to heat up.
3
|
Charging Slow
|
5V 0.5A / 1A / 1.5A / 2A
In case charger voltage and current is different from requirement then charger may not work or may affect battery of Watch.
It takes about 90 minutes to fully charge your Watch with a 25°C room temperature. Once the battery icon is full, your Watch is fully charged.
| Title| Steps
Watch battery drain quickly
| Disable the following features if you do not use them.
1. Raise wrist to wake screen
2. Unnecessary app notifications
3. Bluetooth disconnection reminder
4. Automatical/continuous heart rate monitoring
watch not charging
|
1.Align and attach the charging port to the magnets of the charging cradle. Ensure that the side of your watch with metal contacts is aligned with the charging port of the cradle. You should see the battery level on the watch face. 2.It is recommended that you use the charging cable and charging cradle that come with your watch.
3. Before charging, make sure the charging port is dry. Wipe off any water or sweat.
4. The watch does not come with a charger. Please use a 5 V charger to charge your watch.
5. The Watch body will vibrate to indicate that it is being charged properly. If it doesn’t vibrate, remove the Watch and try again.
Watch Charging Slow
| To ensure battery safety, the charging current will be decreased substantially when the ambient temperature is too low. This means it will need longer to charge. It is recommended that you charge your band in an environment with an ambient temperature higher than 20°C.