CISCO 860S Wireless Phone User Guide

CISCO 860S Wireless Phone

Product Information

Specifications

• Model : Cisco Wireless Phone 860 and 860S
• Features : Headset jack, barcode scanner (860S only), front and rear cameras, programmable buttons, USB charging port, microphone, rear speaker, battery latch, rechargeable battery pack

Product Usage Instructions

Your phone

1. Headset jack, barcode scanner (860S only), and programmable button (by default Emergency)
2. The front camera and receive speaker
3. Programmable button (by default PTT) and  power button
4. USB charging port, microphone, and charger contacts
5. Programmable buttons (by default: Scanner for 860S, Volume up, and Volume down)
6. Rear camera, rear microphone, flash lens/ torch, and programmable button (by default Fingerprint)
7. Rear speaker, battery latch, and rechargeable battery pack.
8. Barcode scanner (860S only)

Turn on your phone:
Press and hold the Power button until the phone vibrates and the first screen displays.

Unlock your phone:

1. If the phone screen is in sleep mode, briefly press the Power button.
2. Swipe up on the Lock screen.
3. Enter your PIN or password and tap Enter OR For 860 and 860S only–If configured, press the programmed Fingerprint button.

Lock your phone:

Briefly press the Power button.

Turn off your phone:

1. Press and hold the Power button.
2. Tap Power off .

Make a call from the keypad:

1. Access the Cisco Phone app.
2. (Optional) If your phone has multiple lines, access the desired line.
3. Tap Keypad .
4. Enter a phone number.
5. Tap Answer/Call .

Answer a call:

Swipe Answer/Call to the right.

Mute your microphone:

1. From the active call screen, tap Mute.
2. To unmute your microphone, tap Mute again.

Change your audio option:

1. From the active call screen, tap Audio options .
2. Select the desired available audio option: Headphones , Speaker , Bluetooth , or Phone .

Hold a call:

1. From the active call screen, tap Hold .
2. To return to the held call, tap Hold .

Transfer a call to another person:

1. From the active call screen, tap More .
2. Tap Transfer to number .
3. Enter the number to call or select an entry from your recent Calls .
4. Tap Transfer .

Add a call to create a conference:

1. From the active call screen, tap More .
2. Tap Add call.
3. Enter a number to call.
4. Tap Add .
5. After the person answers, tap More .
6. Tap Merge .
7. Tap the held call that you want to join into the conference.
8. Tap Merge.
9. Repeat steps 1-8 for each additional participant.

Access other apps during an active call:

1. To leave the active call screen, tap Home , Back , or Recent apps .
2. Use the desired app.
3. To return to the active call screen, swipe down on the status bar and tap the active call notification.

View your recent or missed calls:

1. Access the Cisco Phone app.
2. Tap Calls .
3. Tap Recents or Missed.

Add a new local contact:

1. Access the Cisco Phone app .
2. Tap Contacts .
3. Tap Add .
4. Enter the contact information.
5. Tap Save.

Access voicemail:

1. Choose one of the following:
   • Swipe down on the status bar and tap the Voicemail waiting notification.
   • If configured, tap 1 on the Cisco Phone app Keypad to dial the voicemail retrieval number.
2. Follow the prompts to retrieve the voicemail. OR : If visual voicemail is configured–From the Cisco Phone app, tap Voicemail .

Forward calls from your phone:

1. Access the Cisco Phone app.
2. Based on your phone’s software version, tap the Overflow or Drawer menu.
3. Select Features > Call forward.
4. Swipe the Enable call forward slider to the right .
5. Enter the number to receive your calls, or select an entry from your Contacts list.
6. Tap Save.

Turn off call forward from your phone

1. Access the Cisco Phone app .
2. Based on your phone’s software version, tap the Overflow or Drawer menu.
3. Select Features > Call forward.
4. Swipe the Enable call forward slider to the left .
5. Tap Save.

(If configured) Send a push-to-talk (PTT) broadcast

1. If your phone is password protected, unlock the phone.
2. If you are not on the desired channel, access the PTT app and tap the desired channel from the Channels tab or click a leg of a conversation from the Activity tab.
3. Press and hold the programmed PTT button.
4. After you hear a beep, hold the phone microphone approximately two inches (five centimeters) from your mouth and speak.
5. Release the PTT button.

(If configured) Activate the panic alarm
Press the programmed red Emergency button on the top right of the phone, as directed.

(For 860S only) Scan a barcode

1. If your phone is password protected, unlock the phone.
2. Point the barcode reader 1 to 18 inches (2.5 to 46 centimeters) from the barcode that you want to scan.
3. Press and hold the programmed Scanner button with the red line shining across the entire barcode symbol until the red light turns off and you hear a beep.

Adjust the volume during a call
Press the programmed Volume up and Volume down buttons to adjust the volume while you are on a call.

Access the quick settings

1. Swipe down from the status bar at the top of the screen.
2. If your phone has the smart launcher with a single app, tap Quick Settings.
3. If available, swipe down again to display more settings and options. OR: If your phone has the smart launcher with multiple apps, tap the Overflow menu.

(If available) Adjust the phone ringer volume

1. Access the Settings app.
2. Tap Sound.
3. Slide to adjust the Ring volume.

(If available) Pair a Bluetooth® device

1. Access the Settings app.
2. Select Connected devices > Connection Preferences > Bluetooth.
3. Tap Pair new device.
4. From the list of Available devices, select the desired device and tap Pair.
5. If required, enter the device pin code.

(If available) Adjust the screen brightness

1. Access the Settings app.
2. Tap Display.
3. Tap Brightness level.
4. Swipe the slider to adjust the screen brightness.
5. If desired, turn on Adaptive brightness to automatically adjust the screen brightness based on the environment.

(If available) Change the screen display timeout

1. Access the Settings app.
2. Tap Display.
3. Tap Advanced.
4. Tap Screen Timeout.
5. Select the desired amount of time.

(If available) Change the font size and display size

1. Access the Settings app.
2. Tap Display.
3. Tap Advanced.
4. Tap Font size or Display size.
5. Use the Font size or Display size sliders to adjust the font size or display size.

User guide
For more information, see the full user guide.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Copyright © 2023 Cisco Systems, Inc. All rights reserved.

FAQ’s

How do I turn on the Cisco Wireless Phone?

Press and hold the Power button until the phone vibrates and the first screen displays.

How do I unlock my phone?

If the phone screen is in sleep mode, briefly press the Power button. Then, swipe up on the Lock screen and enter your PIN or password. Alternatively, for 860 and 860S models, you can press the programmed Fingerprint button if configured.

How do I make a call from the keypad?

Access the Cisco Phone app, tap Keypad, enter the phone number, and tap Answer/Call.

How do I mute my microphone during a call?

From the active call screen, tap Mute. To unmute your microphone, tap Mute again.

How do I access voicemail?

You can either swipe down on the status bar and tap the Voicemail waiting notification or dial the voicemail retrieval number using the Cisco Phone app Keypad (if configured). Follow the prompts to retrieve the voicemail. If visual voicemail is configured, you can tap Voicemail from the Cisco Phone app.

References

• Cisco Trademarks - Cisco

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