SHELIVE Security Outdoor Camera User Guide
- June 4, 2024
- SHELIVE
Table of Contents
**ORIGINALITY DESIGN SMART – AND BEAUTIFUL
QUICK GUIDE**
Product Packing List
Appearance Brief
| Power Port | DC 5V±10% |
|---|---|
| Power on/off | Press the button for 3 seconds to turn on/off the camera |
| Status light | •Red light solids on: the camera network is abnormal |
•Red light blinks: awaiting WiFi connection, or currently connecting (faster
blinking)
•Blue light solids on camera running correctly
SD card slot| Support local SD Card storage (Max.128G)
It is recommended to plug in or remove the SD card after the power cut.
Confirm whether the SD card is normally available and the format is FAT32. And
use the tweezer to remove the SD card from the camera.
Reset| Press and hold on for 5 seconds to reset the camera
Battery| Built-in rechargeable batteries
product Instructions
1. APP Download and Installation
-
For Android devices, search in Google Play and download “CioudEdge “; For iOS devices, download ” CloudEdge ” in the APP store.
-
Scan the “CloudEdge ” APP QR code below, download, and install it according to the APP hints to complete the download.
http://a.app.qq.com/o/simple.jsp?pkgname=com.cloudedge.smarteye&fromcase=40003
Notes: To ensure that the full functionality of the “CloudEdge” APP works properly, allow the “CloudEdge” APP to gain access to your mobile devices.
2. Accounts Registration
New users need to sign up by e-mail/ Facebook. Click “Sign up”, follow the
steps to complete the registration, and then log in.
Notes:
- Please tick “Agree” to the “Service Agreement and Privacy Policy”
- If the verification code is sent out over time due to network problems, please try again later,
- If registering with the mailbox please check the verification code in the spam mailbox if you didn’t receive it.
3. Connest Camera to APP
Step 1: Long press the power button for 3 seconds, and the camera red light
flashes. If not, please press and hold the reset button for “5”seconds to
reset the device.
NOTE: If you need to re-select the WiFi network, please press and hold
the RESET” button for 5 seconds, the device will restart, and the indicator
will be flashing red.
Step 2: Connect the mobile phone to 2.4G WIFI and open the APP “CloudEdge”,
then follow the steps as follow.
- QR Code Net-paring and Smart Configuration only support 2.4Ghz wifi
- Make sure the network of your mobile devices is under the same network
router as the camera
Step 3: Please place the camera and QR code of the mobile phone at a distance of 5.9-7.8 inches. Within this range, the mobile phone can be moved slightly left and right, up and down to ensure that the camera can scan the QR code on the phone. Heard the beep, click “Next”.
Operation Guide
1. Interface Introduction
When accessing the current interface, you can slide or zoom the video interface, switch to play sound, capture High-Definition (HD) pictures, view the real-time video with full screen, snapshot real-time pictures, launch an intercom, save pictures, and record video to the local album, select the HD mode of the camera.
Video recording and alarm information can be viewed in this interface.
1.2 Video Cloud Storage
Encrypted security cloud storage service is also supported. Click the Activate
button to open the cloud storage service.
2. Settings
2.1 Body Detection Alarm Setting
PIR ‘Body Detection’ defaults to be on at the “Low” Level. But it is
adjustable. Please refer to the pictures below.
2.2 Alarm Notification
This camera is not designed for7x24 all-day recording. It is only triggered
when body motion is detected. Here are the system’s reactions:
2.2.1 Alarm notifications with sounds from APP
2.2.2 Pictures/videos automatically stored in SD Card or Cloud.
2.3 Records/Playback/Edit
2.3.1 On “Messages”page, click “Alarm Messages”, you can view all the records
listed.
2.3.2 Click the following buttons to playback or edit.
2.4 Two-Way
Audlio Step 1: Activate the audio option
Step 2: Press and hold the intercom button to speak.
Step 3: Release the button to listen
2.5 Multi Device Management
Battery Management
1.1 The camera has built-in rechargeable batteries, which can be used for 3-6
months, assuming the camera wakes up 10 times per day.
*Tips: The battery durability depends on how frequently the camera is woke up. The more it wakes up, the faster the battery level is consumed. It is recommended to lower down the “Body Detection” sensitivity or turn it off occasionally.
1.2When the battery level is less than 20%, the APP will send you reminder
messages for charging in time.
1.3Charge the camera with DC 5V1A/ 2A phone charger, until it is fully charged
after 8-9 hours. PS: (Adapter Not included)
Installation Instructions
1.1 Bracket Installation
1.2 Monitoring Area
It is not suggested to install the camera vertically towards the moving
objects, otherwise, it may not detect the motion events or cause delay.
It is suggested to make the angular between PIR and detected objects more than
10 degrees.
Troubleshooting
1. APP can’t be registered successfully
- Please check if the network of the mobile phone is normal;
- Please tick the software service agreement and privacy policy;
- Please check if the verification code is in the spam mail;
- Please use WIFI to register if mobile network cannot be registered. If the mobile network and WIFI prompts cannot obtain the server address, please check if other software can be used normally;
- During installation, please allow the app to obtain your location and all permissions, the system will automatically arrange the best server;
- If above solutions still can’t be effective, we recommend you to uninstall and install the app again, the current location and all permissions are allowed during the installation)
2. Unable to connect to the network
2.1 Unable to connect to WiFi:
- Please enable the DHCP of the router;
- Please make sure the camera is not in the blacklist in MAC settings of the router;
- Turn off the 5GHz wifi in the router (Note: Please contact the router manufacturer if you can’t turn off the 5Ghz wifi);
- After connecting to the 2.4GHz will, please check your mobile phone if can access the Internet;
- Make sure the network of your mobile devices are under the same network router of the camera;
- After the network is normal, reset the camera and reconnect.
2.2 Will password reason
Check the WiFi password connected to the camera is the same as the WiFi
password of the connected router.
- Check if the entered WiFi password has space or special characters(@,#,%,&).
2.3 Disconnected 5Ghz WIFI, unable to connect to wifi
- Turn off the 5Ghz network and keep the
2.4Ghz network. Disconnect the router and then restart the camera;
- WiFi name naming cannot have “5Ghz” words.
3. The device cannot be previewed properly
Check whether the network is normal, you can place the camera close to the router, and if not, it is recommended to reset the device and add it again.
4. No pop-up message for motion detection alarm
- Open permission setting in the system settings of mobile device to allow APP to receive message push notifications;
- After some Android phones exits the background, it is not possible to receive the alarm push information;
- Turn on motion detection in APP;
5. Motion detection messages prompt frequently
- Turn on “Day Detection” and”Night Detection”The Alert will be triggered only when human motion is detected
- Reduce sensitivity of alarms (recommended low level). 6. After inserting SD, it displays damaged
- Before inserting the SD card, Disconnect the power. Connect the power to start after plugging in the card;
- The SD card must be formatted on the computer before using the SD card;
- When choosing SD, please choose genuine.
7. No playback record after inserting the SD card
Why is it still in the list of devices after resetting The reset device only
resets the network configuration of the camera, but cannot change the
configuration on the App, remove the camera, and must be deleted by the App.
8. Viatch videos with the same camera on different devices
- The master account can share the video to another account without a limited quantity, but the shared accounts only have the rights to watch, snapshot, and record video;
- The main account name and password also could be logged in on other devices to view the video and use any function.
9. The scenarios for the reset key
- Reset wifi information.
- Wit] exception before connecting to the camera
- wifi password error
- wifi drop
- replace new wifi
Legal Declaration
Disclaimer
The products (including hardware, software, firmware, etc.) described in this
manual (including its hardware, software, firmware, etc.) should be provided
in accordance with the “status quo”. As for the possibility of defects,
errors, or failures, We do not provide any form of express or implied
warranty, including but not limited to the merchantability or the assurance
that the person is applicable to a particular purpose.
if it involves Internet services when using the product described in this
manual, you may be affected by the instability of various links, and may be
caused by computer viruses, hacker attacks, system instability, and other
incompatible factors that cause the software to fail to achieve the desired
results, and may lead to you because of incorrect operation or other reasons.
For personal information or data leakage or loss, you should strengthen your
personal information and take all the relevant risks yourself.
When using this product, please strictly follow the applicable law. You agree
that this product shall be used only for civil use and shall not be used to
infringe upon the rights of third parties, to use in medical / safety devices
or other applications which may cause life danger or injury to life, or
weapons of mass destruction, chemical or biological weapons, nuclear
explosions or any unsafe nuclear energy use or dangerous or unhuman use. Any
loss or liability arising from the above users will be at your own expense.
If the above content conflicts with the applicable law, the law shall prevail.
Warning
- The camera with a built-in battery cannot be put into the fire to prevent the battery from exploding;
- Do not drop the camera on the ground and avoid a strong impact
- Avoid keeping in humid, dusty, extremely hot, extremely cold, strong electromagnetic radiation or other places;
- Do not put the camera into water;
- Do not disassemble the product without permission.
After-sales Service
90-day refund guarantee & 24 months warranty. Any doubts, please feel free to
send me via email at customer-care@shelivehome.com. We will reply within 24 hours.