ALFEN 203130235 EV Charging Stations User Manual

ALFEN 203130235 EV Charging Stations

Specifications

• Product: Eve Single Pro-line & S-line EV Charging Stations
• Manufacturer: Alfen ICU B.V.
• Model: Eve Single Pro-line and Eve Single S-line
• Address: Hefbrugweg 28, 1332AP Almere, the Netherlands
• Registration Number: 64998363

Product Overview

Exterior View
The Eve Single Pro-line & S-line EV Charging Stations have a sleek and compact design. The exterior view of the charging station includes the charging socket(s) and a user interface.

Bottom View
The bottom view of the charging station is where you can find the identification label. This label contains important information such as the serial number.

User Interface
The user interface of the charging station provides visual indications and controls for operating the device. It includes LED indications for the Eve Single S-line model and a display for the Eve Single Pro-line model.

LED Indications of the Eve Single S-line
The LED indications on the charging station provide information about the charging status, errors, and other notifications. Refer to the user manual for a detailed explanation of the LED indications.

Display of the Eve Single Pro-line
The Eve Single Pro-line model features a display that shows important information such as charging status, energy consumption, and error messages. The display is easy to read and navigate.

Status Indicator Symbols
The display of the Eve Single Pro-line uses various symbols to indicate the status of the charging process. These symbols represent different charging states, such as charging in progress, charging complete, or error conditions. Refer to the user manual for a complete list of status indicator symbols and their meanings.

Access Control for Local Authorization (RFID)
The charging station supports local authorization using RFID technology. This allows authorized users to access and use the charging station. To enable this feature, you need to install a Master Key and add or remove charge cards in the local database.

Installing the Master Key
To install the Master Key for local authorization, follow the instructions provided in the user manual. The Master Key is required to manage and authorize charge cards locally.

Adding and Removing Charge Cards in the Local Database
To add or remove charge cards in the local database, follow the instructions provided in the user manual. This allows you to control access to the charging station and authorize specific users.

Removing the Master Key
If you no longer need the Master Key for local authorization, you can remove it from the charging station. Follow the instructions in the user manual to safely remove the Master Key.

Product Usage Instructions

Safety and Usage Instructions
Before using the Eve Single Pro-line & S-line EV Charging Stations, it is important to understand and follow the safety and usage instructions. These instructions ensure safe operation and optimal performance of the charging station.

Responsibilities of the Owner and/or Operator
The owner and/or operator of the charging station have certain responsibilities to ensure its safe use. These responsibilities include regular maintenance, proper installation, and compliance with local regulations.

Intended Use
The Eve Single Pro-line & S-line EV Charging Stations are designed for charging electric vehicles. They are intended to be used in accordance with the user manual and under normal operating conditions.

Operating Conditions
The charging station should be operated within the specified operating conditions, including temperature and humidity ranges. Operating the charging station outside of these conditions may affect its performance and reliability.

Operation
The Eve Single Pro-line & S-line EV Charging Stations offer different operation modes depending on the model and charging method.

Socket Model: Start Charging with Charge Card
For socket models, to start charging using a charge card, follow these steps:

1. Insert the charge card into the designated card slot on the charging station.
2. The charging station will authenticate the charge card.
3. If the charge card is authorized, the charging process will start automatically.

Socket Model: Stop Charging with Charge Card
To stop charging using a charge card on socket models, follow these steps:

1. Remove the charge card from the designated card slot on the charging station.
2. The charging process will stop automatically.

Socket Model: Start Charging with Plug &Charge
For socket models, to start charging using the Plug&Charge feature, follow these steps:

1. Connect the electric vehicle’s charging cable to the socket on the charging station.
2. The charging station will automatically authenticate the vehicle and start the charging process.

Socket Model: Stop Charging with Plug &Charge
To stop charging using the Plug&Charge feature on socket models, follow these steps:

1. Disconnect the electric vehicle’s charging cable from the socket on the charging station.
2. The charging process will stop automatically.

Fixed Cable Model: Start Charging with Charge Card
For fixed cable models, to start charging using a charge card, follow these steps:

1. Insert the charge card into the designated card slot on the charging station.
2. The charging station will authenticate the charge card.
3. If the charge card is authorized, press the start button on the charging station to initiate the charging process.

Fixed Cable Model: Stop Charging with Charge Card
To stop charging using a charge card on fixed cable models, follow these steps:

1. Remove the charge card from the designated card slot on the charging station.
2. Press the stop button on the charging station to stop the charging process.

Fixed Cable Model: Start Charging with Plug &Charge
For fixed cable models, to start charging using the Plug&Charge feature, follow these steps:

1. Connect the electric vehicle’s charging port to the fixed cable on the charging station.
2. The charging station will automatically authenticate the vehicle and start the charging process.

Fixed Cable Model: Stop Charging with Plug &Charge
To stop charging using the Plug&Charge feature on fixed cable models, follow these steps:

1. Disconnect the electric vehicle’s charging port from the fixed cable on the charging station.
2. The charging process will stop automatically.

Maintenance
Regular maintenance is important to ensure the optimal performance and longevity of the Eve Single Pro-line & S-line EV Charging Stations.

Cleaning
To clean the charging station, follow these guidelines:

1. Use a soft, non-abrasive cloth to wipe the exterior surfaces of the charging station.
2. Avoid using harsh chemicals or abrasive materials that could damage the charging station.
3. Do not spray water directly on the charging station or immerse it in water.

Error Codes and Troubleshooting
If you encounter any error codes or issues with the charging station, refer to the user manual for a list of error codes and troubleshooting steps. If the issue persists, contact your charge point supplier for further assistance.

Waste Electrical and Electronic Equipment (WEEE)
The Eve Single Pro-line & S-line EV Charging Stations are classified as waste electrical and electronic equipment. Please dispose of the charging station by local regulations and recycling guidelines.

FAQ

• Q: Where can I find the serial number of my charging station?
  A: The serial number of your charging station can be found on the identification label located at the bottom of the charging station.

• Q: What should I do if I encounter an error message on the display?
  A: If you see an error message on the display (applicable to models with a display), refer to the error codes list in the user manual to identify the issue and take appropriate action. If you need further assistance, contact your charge point supplier with the serial number of your charging station.

• Q: How do I enable local authorization using RFID?
  A: To enable local authorization using RFID, you need to install the Master Key and add or remove charge cards in the local database. Follow the instructions in the user manual for detailed steps on installing the Master Key and managing the local database.

• Q: Can I use the charging station outside of the specified operating conditions?
  A: It is recommended to operate the charging station within the specified operating conditions, including temperature and humidity ranges. Operating the charging station outside of these conditions may affect its performance and reliability.

ABOUT THIS MANUAL

About this manual-1- Copyright
2gd reproduction, distribution, and utilization of this document, as well as the communication of its contents to other parties without explicit authorization by Alfen N.V. or one of its affiliates, is strictly prohibited. © Alfen N.V.

Trademarks
Alfen®, Eve®, ICU® are trademarks by Alfen N.V.. Any unauthorized use of the trademarks is therefore illegal.

Languages
The English version of this document is the source. Documents in other languages are translations of this source.

Purpose and intended audience

• This manual applies to the Eve Single Pro-line and Eve Single S-line (in this document also indicated as Eve Single, Pro-line, S-line or “charging station”) produced by Alfen ICU B.V., Hefbrugweg 28, 1332AP Almere, the Netherlands, reg.no. 64998363 (“Alfen”).
• This manual is intended for the operator and owner (electrotechnical layman) of the charging station(s). It gives instructions for safe operation and useful information.

Service and warranty
If an error message is displayed (for models equipped with a display), refer to the error codes list to take the appropriate measure. When contacting your charge point supplier, always have the serial number of your charging station available to facilitate quick support. Your charge point supplier provides support to you.
The applicable Terms and conditions of the carry-in warranty can be found here: Warranty.

Disclaimer
This document has been subjected to rigorous technical review before being published. It is revised at regular intervals, and any modifications and amendments are included in the subsequent issues. Although Alfen has made its best efforts to keep the document as precise and up-to-date as possible, Alfen does not assume any liability for defects and damage that result from the use of the information contained herein.

NOTE
This manual is subject to updates and changes. Errors and omissions excepted.

Any deviation to the products as assembled by Alfen including, but not limited to, customer-specific modifications to the product such as the placement of stickers, SIM cards or the usage of different colors (all referred to as ‘Customization’) may affect the final product, its experience, appearance, quality and/or lifespan (the Customized Product). Alfen is not liable for any damage to, or caused by, the Customized Product if this damage is caused by this applied Customization.

Alfen shall not be liable in any way, for any kind of damage, and the (carry- in) warranty for the product and the accessories shall not apply in the following cases:

• Failure to comply with the instructions in this manual in general and with the operating conditions specifically.
• Improper use.
• External damage.
• Installation, commissioning or faulty repair or maintenance by unqualified persons.
• Failures from the grid or the GPS / GPRS provider.
• Modification or configuration of the product or accessories without the knowledge of.
• Use of spare parts not approved or manufactured by Alfen.
• The charging station is used outside its operating conditions as stated in this manual.
• Situations have occurred that are beyond the control of Alfen (force majeur).
• Malfunction of an open charge point back office.
• Damage to the electrical vehicle.

Explanation of text instructions used
Safety warnings and precautions are indicated in this document as follows:

DANGER
Signal word used to indicate an imminently hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
Signal word used to indicate a potentially hazardous situation which, if not avoided, could result in death or serious injury

CAUTION
Signal word used to indicate a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTE
Signal word used to provide additional information or  information on possible product damage.

SAFETY AND USAGE INSTRUCTIONS

Responsibilities of the owner and/or operator
As an operator without specialist electrical training, you may only carry out activities on the charging station that do not require a qualified electrician. The operator is responsible for the proper and safe use of the charging station.

DANGER
Risk of injury and electrocution. Never open the charging station. Only a qualified electrician may open the charging station.

DANGER
Risk of injury and electrocution. Do not use the charging station if it is damaged or plugs and cables are defective. Contact a qualified electrician to repair the defects immediately.

• The operator is responsible for the safety of the charging cable.
• Prevent the charging cable from mechanical damage and handle them with care at all times.
• Inspect the charging cable on visual damage every time before using.
• Place the charging cable into the corresponding support or in your car after use.

Prior to installation of the charging station, the vicinity of the charging station shall be approved by the installer regarding certain criteria. However, as the surroundings of the charging station may change over time, the following safety advices apply at all times:

DANGER

• Risk of injuries, explosion or fire. Do not use the charging station in the vicinity of explosive or highly flammable substances.
• Risk of injury and electrocution. Keep away children or individuals who are not able to assess the risks associated with using this product.

CAUTION

• Risk of injury. Prevent pedestrians from tripping over cables.
• Risk of injury. Prevent vehicles from driving over the charging cable.

NOTE
Error messages are only displayed on the Pro-line model.

If the charging station displays an error message, refer to the error codes list in this document to take the appropriate measure.

Intended use
The Alfen charging station is intended exclusively for charging electric vehicles. The charging station is for use in private and semi-public areas, such as private property, company car parks or depots, access to which is limited. When installed correctly, it may be used by untrained individuals.

DANGER
Risk of injury and electrocution. Installation, (de)commissioning and maintenance of the charging station may only be performed by a qualified electrician.

The qualified electro-technical technician must have:

• Expertise on all relevant general and specific rules regarding safety and incident prevention.
• Comprehensive knowledge of applicable electrical regulations.
• The ability to identify risks and avoid potential hazards.
• Received and read the installation instructions and these operation instructions.

The Alfen charging station can be used as a single charging point for private use. In this case it is configured via the MyEve App or the ACE Service Installer by the installer of the charging station. The Alfen charging station can also be used in a group of several charging stations.

Operating conditions

• Operating temperature -25 °C to +55 °C
• Relative atmospheric humidity 5 to 95 %
• Electrical safety class Class I
• Degree of protection (casing) IP55
• IK protection (mechanical impact) IK10

NOTE
The operating temperature stated is under the following conditions:

• A maximum charging power of 11 kW is only guaranteed at an ambient temperature above 40 °C and below the stated maximum operating temperature.
• The effect of direct solar radiation on the charging station is excluded.
• The effect of a front cover with another color than RAL9016 is excluded.
• The effect of Customizations applied on the charging station is excluded.
• The stated charging performance is solely applicable to the charging station itself, actual performance is dependent on the vehicle and the grid connection.

PRODUCT OVERVIEW

Exterior view

1. S-line, model with socket
2. S-line, model with fixed charging cable
3. Pro-line, model with socket
4. Pro-line, model with fixed charging cable

Bottom view
Position of the identification label:

Figure 3.1: Bottom view of charging station

1. Identification label

Identification label
The identification label shows the following information:

1. OCCP charge point model name (consisting of the platform name and the last five digits of the article number)
2. Type / Article number
3. Object number (unique number per charging station)
4. Technical specifications (such as the number of phases, maximum charging current and voltage)

NOTE
When contacting your charge point supplier/operator, always have your type/article number and object number available to facilitate quick support.

User interface

LED indications of the Eve Single S-line

1. LED indicator

The Eve Single S-line is equipped with an LED. See the table below for the meaning of the different color combinations and flashing.

Status indications of the LED

Status indicator symbols during smart EV charging (load balancing)

Display of the Eve Single Pro-line

1. Display

2. Charge point ID: Identification is determined by the reseller or provider of the back office management system. This ID can be shared e.g. if support is needed.

3. Date and time: these are set automatically by a back office management system or during installation, using the MyEve app or the ACE Service Installer. If the charging station does not have a current time, this field is invisible.

4. Status information

5. Status indicator (symbols)

6. Current charging capacity to the connected vehicle

7. Maximum charging capacity of the charge point

8. Energy consumed during the current charging session

9. Duration of the current charging session

10. Usage instructions. In this field, instructions are displayed. If an error occurs, an error code and instruction will also be shown in this field.

Status indicator symbols

• Charge card accepted or cable connected
• Warning. Notification with error code
• Communicating with vehicle or charging complete
• Error. Notification with error code
• Charging session active, with charging speed indication
• Progress bar

Access control for local authorization (RFID)
To control local user access to an Alfen charging station, install an RFID card as the ‘Master key’. With this Master Key, you can grant access to other RFID cards for using your charging station.

NOTE
Your charging station must be configured correctly to accept Master Keys. For stand-alone charging stations, this functionality is automatically ON. If the charging station is delivered with a pre-programmed back-office management system, this functionality will be OFF.

Installing the Master Key

1. Select an RFID card, like the included Alfen charge card.
2. Hold the RFID card in front of the card reader for 10 seconds.
3. After 10 seconds, the RFID card will be registered as the Master Key. The following icon appears on the screen:

NOTE

• The charging station does not recognize the RFID card and will give a warning first. Ignore the warning.
• The charging station will only recognize one RFID card as the Master Key.
• Once the Master Key is registered, it can be used to add or remove charge cards from the local database.

Adding and removing charge cards in the local database
For every charge card held in front of the charging station, a sound signal will be given. Follow the on-screen instructions to manage access control:

NOTE
The Master Key cannot be used for charging. It is only used for access control of the charging station.

NOTE

• If you have added or removed an RFID card in error, you can immediately hold it in front of the card reader to undo the action.
• To prevent the local database from being ‘open’ to access control, the menu will close automatically if no card has been detected or removed after 10 seconds. The symbol will disappear from the display.

Removing the Master Key
A Master key can only be removed using the MyEve app or the ACE Service Installer. If necessary, you can ask for help from one of our technicians. This might, however, incur costs. Therefore, always keep the Master key in a safe location.

OPERATION

Socket model: Start charging with a charge card

Figure 4.1: Starting the charging process with user authorization. Symbols shown on the user interface

1. Scan the charge card on the charging stations RFID-interface
2. Plug the charging cable into the socket
3. Plug the charging cable into the car
4. Charging in progress

Socket model: Stop charging with charge card

Figure 4.2: Stopping the charging process. Symbols shown on the user interface

1. Scan the charge card on the charging stations RFID-interface
2. Remove the charging cable from the socket
3. Remove the charging cable from the car
4. Leave the charging place

Socket model: Start charging with Plug &Charge

Figure 4.3: Starting the charging process without charge card. Symbols shown on user interface

1. Plug the charging cable into the socket
2. Plug the charging cable into the car
3. Charging in progress

Socket model: Stop charging with Plug &Charge

Figure 4.4: Stopping the charging process without charge card. Symbols shown on user interface

1. Remove the charging cable from the car
2. Remove the charging cable from the socket
3. Leave the charging place

Fixed cable model: Start charging with charge card

Figure 4.5: Starting the charging process with user authorization. Symbols shown on the user interface

1. Scan the charge card on the charging stations RFID-interface
2. Remove the charging cable from the charging station
3. Plug the charging cable into the car
4. Charging in progress

Fixed cable model: Stop charging with charge card

Figure 4.6: Stopping the charging process. Symbols shown on the user interface

1. Remove the charging cable from the car
2. Scan the charge card on the charging stations RFID-interface
3. Plug the charging cable into the charging station
4. Leave the charging place

Fixed cable model: Start charging with Plug &Charge

Figure 4.7: Starting the charging process without charge card. Symbols shown on user interface

1. Remove the charging cable from the charging station
2. Plug the charging cable into the car
3. Charging in progress

Fixed cable model: Stop charging with Plug &Charge

Figure 4.8: Stopping the charging process without charge card. Symbols shown on user interface

1. Remove the charging cable from the car
2. Plug the charging cable into the charging station
3. Leave the charging place

MAINTENANCE

WARNING
Risk of injury and electrocution. Installation, (de)commissioning and maintenance of the charging station must only be performed by a qualified electrician.

Cleaning
Maintaining the casing of the charging station:

• Annual cleaning, using water and a mild soap. Polish the charging station with a wax that is also suitable for cars.

NOTE
The casing of the charging station can be damaged. Do not use any aggressive cleaning agents, high-pressure cleaner, scouring pads or similar.

ERROR CODES AND TROUBLESHOOTING

WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)

Electrical and electronic equipment contains materials, components, and substances that may be hazardous and present a risk to human health and the environment if not handled correctly. Equipment marked with the illustrated crossed-out wheeled bin is electrical and electronic equipment. The crossed- out wheeled bin indicates that this waste must be collected separately and must not be discarded together with household waste.

Refer to your local authority for collection schemes under which residents can dispose of waste electrical and electronic equipment at a recycling center or other collection points.

Contact Information

Alfen ICU B.V.

• Hefbrugweg 28 1332 AP Almere The Netherlands
• P.O. box 1042 1300 BA Almere The Netherlands
• Alfen Knowledge Base: knowledge.alfen.com.
• Alfen Service Portal: aftersales.alfen.com
• Tel. Service: +31 (0)36 54 93 402
• Website: alfen.com.

References

• Smart energy solutions | Alfen N.V.
• knowledge.alfen.com
• Oslo Sportslager - kvalitet - service - kunnskap i 90 år
• Carry-in warranty EV Charging | Alfen N.V.

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