ieGeek IE20 Wireless Outdoor 360° CCTV Camera User Manual

ieGeek IE20 Wireless Outdoor 360° CCTV Camera

Warranty

Thanks for your purchase. For ease of use, please read the user manual carefully before operating the camera. The camera which can be connected to a mobile phone and tablets supports remote and short-range wireless networks. Before use, please install the appointed APP or PC client, plug the camera into the power supply as well as install a genuine class 10 security micro SD card that is not over 128GB. From the date when you purchased the camera, this product will have a 1-year warranty. It is our priority to provide outstanding customer service. If you need any support for your product or have any problems during the period of warranty, please send your request to the iegeek after-sale service via service@iegeek.com.

We offer 2 versions of this manual(this booklet uses CamHipro as an example. We recommend you use CamHi to start with, which is sufficient for standard functions and usage, then if you want to explore the advanced options you can download CamHipro later and work with that version. If you need electronic user manuals for CamHi and CamHipro, please If you need the electronic user manuals of CamHi and CamHipro, contact us directly: at service@legeek.com.

BTW: Our TY 10 camera doesn’t support human detection.

Structure of Tail Line of Electricity Supply

• Each camera has its own UID which is a unique identification. You can view it on the sticker of the camera.
• This sticker is a sample of an XMP camera.

Operations of Mobile Phone App

Please install CamHi or CamHipro in the Apple APP Store or Google Play. CamHipro is the upgraded version, so its functions are more comprehensive. For example, you can set the working time of alarm recording and plan recording on CamHipro, but not on CamHi.

Tips Before You Connect Network

Please reset the camera first (button 3 of the TY10 camera is next to the SD Card slot.) before using it and please don’t hide your network.

Before you connect to the network, please make sure:

1. IP camera and the phone are connected to the same network.
2. your router opens DHCP. You can log in router setting, find the DHCP, and check if it’s closed. If DHCP is closed, the router will not distribute the IP address to your camera, and the camera will also fail to connect to the Internet.
3. the network you used is 2.4GH rather than 5.0GHz.
4. Wi-Fi SSID and Wi-Fi password don’t include special characters, such as: !@#$%^&*_+
5. there is no limit to the number of devices to connect the router.
6. camera’s antenna is tight if you choose a Wi-Fi connection.

Notice:

1. If you choose a Wi-Fi connection, please make sure the Wi-Fi signal connected to the camera is over 80%.
2. If your camera can’t connect well but your network is good, please take out your micro SD card and try to reconnect it. Maybe the micro SD card is incompatible.
3. If there are excessive devices connected to your Wi-Fi, it will cause the IP address conflict so that it will fail to connect to Wi-Fi.

Wired Connection

1. Connect the camera to the router via an Ethernet cable and then plug the power supply adapter in.
2. Open CamHipro and click ‘Add Device’ – ‘IP camera’ – New device’ -‘ Connected network cable’ – choose the camera UID you want to connect – enter initial password ‘admin’ – ‘Add to’.

Wired Connection Switch to Wi-Fi Connection

1. Please follow the steps above to connect the camera to the APP.
2. Enter “Wireless setting” – “Get the wireless network around the device” to choose the Wi-Fi you want to connect. After you enter your Wi-Fi password, it will say “Wireless setup successfully”.
3. Waiting 60 seconds as this camera needs to reboot and you can’t tell any changes during the reboot.
4. Then the camera will show online.
5. Unplugged the Ethernet cable.
6. Waiting for about two minutes to reboot the camera and restart your APP.

AP Hotspot Connection

1. Unplug the ethernet cable, access your phone’s WLAN/Wi-Fi setting, and find the Wi-Fi name IPCAM-111111 (yours will be a different number).
2. Input the password to connect to this Wi-Fi (IPCAM-111111), the initial password is 01234567
3. Back to CamHipro APP, click ‘Add Device’ – ‘IP camera’ – ‘New device’ – ‘Not connected to the network cable’ – ‘AP distribution network equipment’ – ‘Go add’ – enter initial password ‘admin’ -‘Add to’.
4. After you connect your camera, please enter ‘Wireless setting’ – ‘Get the wireless network around the device’ to set up Wi-Fi.
5. Wait for about two minutes to reboot the camera and restart your APP.

APP Settings

A. Introduction of App Interface

1. Time playback and file playback. You can view plan recordings and alarm recordings here. If you need to search for more recordings, please click the search icon “magnifier”.
2. Local file. You can view downloaded videos and manually recorded videos and pictures here.
3. You can change passwords, set up alarm settings and other functions, etc.
4. Horn. Open the horn you can hear the voice beneath your camera.
5. Microphone. If you want to talk to your camera, please open it.
6. Take videos and photos manually and save them to your phone.
7. (You can view these videos and photos in the local file, and you can also click the save button to save the videos and photos to your phone gallery.)
8. Pixel selection function. You can set the camera to HD and SD mode.
9. Mirror/flip. Set up and down, left and right mirror images.
10. Focus on addition and subtraction.
11. Preset position.
12. Volume control. You can set the input and output volume.
13. Image adjustment. You can adjust brightness, contrast, and saturation.
14. Night vision mode: You can choose Infrared mode, Full-color mode, and Intelligent mode here.
15. Intelligent tracking: “On” means the camera will follow the human motion to move. “Off” means the camera will not follow the human motion to move.

B. Alarm Management and Notification

1. Receive alarm push: on you will receive a notification on your smartphone when the alarm is triggered; off: you do not receive this notification.
2. Motion detection alarm: the camera will detect all objects or human movement and trigger the alarm.
3. Adjust motion detection: you can set motion detection sensitivity and detection area here.
4. Audible alarm: after setting the sound sensitivity value, when the surrounding sound exceeds the sensitivity value, the camera will trigger an alarm.
5. Adjust the sound alarm: you can adjust the audible sensitivity here.
6. Humanoid alarm: the camera will reduce the accidental trigger (the lE20 camera doesn’t have this function).
7. Frame human form: the camera will trigger an alarm only when it frames the entire figure(the IE20 camera doesn’t have this function).
8. Alarm trigger: linkage trigger: the camera will trigger an alarm only when both human detection and motion detection are triggered at the same time; alone trigger: when either the human detection or motion detection is triggered, the camera will trigger an alarm.
9. Easy setup: the alarm detection will work 24/7.
10. Advanced settings: you can set the working time for alarm detection. (Pink areas are working hours
11. Alarm recording to SD card: the camera can record alarm recording to your micro SD card.
12. Siren linkage: when the alarm is triggered, the camera will emit an alarm sound (siren, canine, or the sound you recorded yourself.
13. Email alarm linkage: the camera will send you 1-3 pictures when the alarm is triggered. (If you don’t know how to set up email, please feel free to contact US.)
14. FTP alarm linkage: the camera will send you 1-3 pictures and the alarm recordings to your PC when the alarm is triggered.
15. Picture capture number setting: the number of pictures sent to the mailbox and computer.

Notice:
The alarm recording length is fixed at about 15 seconds. (IE20 camera just can send one picture.)

C. Video settings

1. Code rate: the higher the value, the clearer the video.
2. Frame rate: the higher the value, the smoother the video.
3. Video coding level: the smaller the value, the better the image quality.

Each option has a corresponding value setting interval. You can set any value in this interval. After you set up, you can click “SD card plan recording” to choose “first stream” and “second stream”. When the network is not good, the camera will implement the second stream by default, so it is recommended to set the second stream lower than the first stream. If the network is not good and the value is set too high, the camera will save the video slowly. Also will affect the live video.

D. Time Setting

1. Please make sure your phone’s time zone and the camera’s time zone are the same. If your phone’s time zone and the camera’s time zone are different, please don’t choose to synchronize the time zone when the APP reminds you.

2. If your phone’s time zone and the camera’s time zone are the same, please click “Synchronize phone time to device” (1). If not, please choose the time zone directly (2). (The UK time zone is “GMT+0”; the US have four zone, please confirm the time zone with your area

3. Please open “summer time/ daylight saving time” (3) at the correct time. (It may cause an hour time difference) European summertime: From the last Sunday in
   March to the last Sunday in October.
   American summertime: From the first Sunday in March to the last Sunday in
   November. (Seven regions of the US don’t implement summertime.)

4. Please click “Set device time zone” (4) after you set the camera’s time zone.

5. Then wait for about 30 seconds, and the camera will restart itself.

E. Email Setting

1. SMTP Server: the sender’s email corresponding to the SMTP server. (If you use Gmail, please find the SMTP Server on the computer)

2. Server Port: the sender’s email corresponding to the server port.

3. Encrypt Type: select the IP Security Protocol of the sender’s email

4. Authentication: Open

5. Username and Password: username and password of sender’s email.
   Notice: If you use Gmail or Yahoo mail, please use the app authorization code as the password (16 characters, which is generated in the email after turning on “Two-Step Verification”). If you have any doubts, please contact us via service@iegeek.com.

6. Send To: the mailbox of the receiver with alarm pictures.

7. Sender: your email address

8. Subject and Message: Not null when all items are completed, click “Apply” to save all and then click “Test” to see if an alarm email can be sent.

F. SD Card Plan Recording

1. Whether to enable recording: on: the plan recording will save to your micro SD card; off: the plan recording won’t save to your micro SD card.
2. Code stream settings: this is related to the “video settings”.
3. Video file duration: you can set the plan recording length between 15-900 seconds.
4. Recording time period: “Easy setup”: which means the plan recording will work 24/7; “Advanced settings”: you can set the plan recording working time as you want. (The blue area is the working time.)

Notice:
You don’t need to take out the micro SD card to view your recordings. You just need to view them on your APP or HiP2P.

PC Client Setting

• If you need more detailed instructions for PC clients, please contact our after-sales service directly: service@iegeek.com.
• Please download and install ‘HiP2P’ in the PC client via the following link: http://www.iegeek.com HiP2P Client.exe will appear on your desktop after installed successful. HiP2P supports IOS and Windows.

There is no password when you log in to the HiP2P for the first time.

A. Introduction of HiP2P interface

1. Preview: preview online cameras.
2. Automatically add devices: add devices under the same router automatically.
3. Local playback: view the downloaded videos and videos stored in hard disks.
4. Remote playback: view the videos stored in the SD card.
5. Config: set the camera settings such as adding the camera, server address snapshots, etc.
6. Logs: you can check the camera active here.
7. Log out user: log out the current user.
8. Exit.

B. How to connect the camera

1. Click “config”
2. Click “device management”
3. Click “input UID”.
4. Enter your camera UID. ( You can find the UID on the camera sticker.)
5. Click “OK”
6. Go back to the preview. Double-click your camera name or click the right mouse button. Click connected device.

C. Parameter settings

1. Video: set bit rate, frame rate, stream, etc.
2. Image: set IR LED, image mode, etc.
3. Audio: the input and output voice. (Just can set the two-way audio cameras.)
4. Alarm setting: including motion detection, sound alarm, email alarm, FTP storage, etc.
5. Network: get the IP address, RTSP port, and ONVIF port of the camera.
6. SD card: check your micro SD card storage and set the plan recording time. (The green areas are the working time.)
7. Timed capture: save pictures to a micro SD card or RTSP.
8. Login information: change the camera password.
9. System: view the camera information and set the time zone.
10. Wi-Fi: connect the camera to Wi-Fi and test the Wi-Fi signal.
11. Motion detection: set the detection zones and sensitivity.

D. Record management
Including general record length, alarm duration time, record format, etc. (The videos saved in the Record file are real-time videos. The camera will save the real-time video to the TReord file automatically after you open HiP2P.)

E. Alarm management
Set alarm working time.

F. User management
Add, modify, or delete a user account.

G. Other settings
Including image capture path, single screen number, display mode, etc.

FQA

• Q1: How can I reset my camera?
  A1:

  • If your camera can’t connect with CamHi or CamHipro APP, press the reset button (please see Structure of Tail Line of Electricity Supply) more than the 20s under charging the factory settings of the camera will be restored.
  • If your camera can connect with CamHi or CamHipro, you can reset the camera on your app. Please follow the below ins.
  1. If you use CamHipro, you can enter the “Default setting”, and then click “Reset”.
  2. If you use CamHi, you can enter the “System setting”, and then click “Reset Camera”

• Q2: I have selected 2.4GHz Wi-Fi and input the Wi-Fi password correctly, why is the camera still not connected to Wi-Fi?
  A2:

  • Please make sure the network you used in your IP camera and the phone are the same.
  • Please make sure the network you used is 2.4G not 5.0G.
  • Wi-Fi SSID and Wi-Fi password not including special character, such as: !@#$%^&*_+
  • Please make sure your router opens DHCP; you can log in to the router setting and find the DHCP to check if it is closed or opened. If it closes, then it will not distribute the IP address to this IP camera, and it will fail.
  • Please make sure the camera’s antenna is tight if you choose a Wi-Fi connection.
  • Please make sure that there is no limit to the number of devices to connect the router.
  • Please make sure the Wi-Fi signal is over 80%. You can test it in the “Wi-Fi setting” on the app when you connect the camera to an internet cable.
  • Please press the “reset button” for more than 20 seconds to reset the camera if you want to change the connection.
    Notice:
  1. If you choose a Wi-Fi connection, please make sure the Wi-Fi signal connected to the camera is up to 80%.
  2. If your camera can’t connect well but your network is good, please take out your SD card and try again, maybe the SD card is incompatible. If the devices connected to Wi-Fi are excessive, it will cause the IP address conflict and fail to connect to Wi-Fi.
  3. If you input the Wi-Fi password wrong it locks you out of the functions. So you can ‘Edit’ the camera and delete it, then re-set up the camera.

• Q3: The camera is offline after a few months? It cannot be connected automatically after being offline.
  A3: Please check:

  • If the camera is powered normally or not.
  • If the antenna is tightened.
  • If the connected devices are excessive or not.
  • If the signal intensity changes or not.
  • If there is an IP address conflict or not.
  • Please reboot your camera and the router to check it again. Just unplug the power supply and plug it back.
  • If it can’t connect, please take out the micro SD card and reset the camera, then reconnect it.
  • If all methods can’t do anything, please contact us via service@iegeek.com.

• Q4: How to reconnect a disconnected camera that is installed on the wall?
  A4: After the camera has been installed on the wall, it is not necessary to remove the camera. You can use AP mode to connect your camera.
  Here are the steps:

1. Delete the camera from your app first, then restart your router.
2. Press the reset button for 20 seconds, and you can see three cables on your camera, the first one is for the RJ45 port, the second one is for the power supply, and the third one is a reset button.
3. Wait for 1-2 minutes, the camera needs to reboot at this time, you don’t need to do anything, just wait for it.
4. Access your phone’s WLAN Setting, and find the Wi-Fi which is named IPCAM­ XXXXX(such as this).
5. Input the password to connect to this Wi-Fi (IPCAM-XXXXX), the initial password is 01234567.
6. Back to the CamHi or CamHipro app, click “Add Camera” – “Search Camera From LAN”.
7. After you connect your camera, please click “Wi-Fi setting” and “Wi-Fi Manager” to choose the Wi-Fi which you want to connect.

• Q5: Why is there still only a 14-second video after setting a 900-second video?
  AS: Alarm recording is just for 10-14 seconds. It’s difficult for some clients who use FTP storage to save a long video. But plan recording can be set for 15-900 seconds.

• Q6: Why does FTP just upload the pictures but no videos?
  A6: If you want to save videos to FTP, you need to insert a micro SD card into your camera. Then the camera will save the alarm recordings to your FTP.

• Q7: Why the recording time does not sync with the actual time?
  A7: Please access “Time Setting” to select the right time zone where the camera is installed and notice whether the local time is daylight-saving time. If the time is set wrong, you may not search the camera recordings.

• Q8: Why I can’t find my recordings?
  A8: Please try to click the search icon to search your recordings.

• Q9: How do I connect my camera to my new wifi supplier?
  A9: Please enter your opp “wifi setting” to connect the camera to your new wifi or phone hotspot first. Otherwise, you need to reset the camera and then follow A4 to reconnect the camera.

• Q10: Micro SD card cannot be recognized.
  A 10: Maybe there is something wrong with the micro SD card or the card slot. Please check whether the SD card is compatible or not and whether the SD card is damaged or not.
  Please try to format your micro SD card, and then reconnect again. Micro SD card in the camera is more easily damaged than in the other device because the SD card is reading and writing the videos all the time in the camera. If it still can’t work after you format the micro SD card, please change to another micro SD card. It is suggested to use SanDisk special white security micro SD card, class 10 (legal), not over than 128GB. 64GB is suggested.

• Q11: After downloading videos via the phone app, why can’t find them in my phone gallery?
  A11: Please find your downloaded videos in the app, then click the save icon to save the videos to your phone gallery. The alarm recording time length is fixed at 14 seconds. The plan recording time length can be between 15-900 seconds.

• Q12: Does the micro SD card will automatically overwrite the recordings?
  A 12: Our camera has a loop recording function. It will cover the previous recordings when the micro SD card is full. You can download the important recordings before it overwrites. 128GB Micro SD card can record up to 2 weeks. 64GB can record for up to 1 week. 32GB can record 3-4 days. 16GB can record 2-3 days.

• Q 13: Does the camera work without a network?
  A 13: Our camera can work well without a network. You can connect your camera with your phone hotspot, mobile Wi-Fi home Wi-Fi and etc. Or take out the micro SD card to view all the recordings on your computer.

• Q14: It is black at night and I can’t view anything.
  A 14: Please put your finger on the infrared sensor when the camera is connected to the power. If the red LEDs are on, please adjust your camera’s angle to check it again. It may be caused by the refraction of light. Please make sure the IR CUT setting is set to “auto” on HiP2P (The initial setting is auto). If it doesn’t work, please contact us.

• Q15: I wanted to upgrade the firmware but failed each time.
  A 15: The prefixes shall be constant during the process of upgrading the firmware, you can see the prefixes from the camera’s setting “Device Information”. Besides, please make sure that the camera and your computer are on the same network. If you are not sure which firmware you need, please send the current firmware version to inquire us. We will help you.

• Q16: What’s the URL ( Uniform Resource Locator ) of ONVIF and RTSP?
  A 16: The URL of the camera is 8080 and 554. For example, your camera IP address is 192.168.1.38, your ONVIF port of mainstream is onvif://l 92.168.1.38:8080/l l and your ONVIF port of secondary stream is onvif://l 92.168.1.38:8080/l 2. Your RTSP port of the main stream is rtsp://l 92.168.1.38:554/1 l and the RTSP port of the secondary stream is rtsp://192.168.1.38:554/12.

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